your phone app needs some tweaking. I was contracted to pick up a 26 ft. truck at 6am, but when i arrived at the location at 6am to pick up my truck the app said i had to wait until 7am to get it. So, here i am sitting in the dark for an hour.
cassandra C.- Virginie VA
- Colonial Heights
- 23834
Moving Truck Rental in Colonial Heights, VA at U-Haul Moving & Storage at Southpark
804 W Roslyn Rd
Colonial Heights,
VA
23834
(South Park Blvd Exit 53 off I-95)
(South Park Blvd Exit 53 off I-95)
Services dans cet établissement :
Pour nous contacter
804 W Roslyn RdColonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Colonial Heights, VA 23834
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
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Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Charles and Luke were a great example of polite customer service. Will be going back to this location for all my Uhaul needs.
Michael M.- Rating:
- 5.0
Everyone was tremendously helpful, and made my move much easier!
Samuel C.- Rating:
- 4.0
Improve 24/7 check in. Stuck on "Loading" screen while taking pictures of driver license.
Gene J.- Rating:
- 5.0
Just keep up the great work!!
Michael H.- Rating:
- 2.0
U-Haul Contract 25600801 was completed and closed yesterday 04/25/2021. I was incorrectly charged an additional total of $59.40 for an extra day plus fees and taxes. I called the 800 number and changed the initial drop off location because the in-person option that I requested at the original drop off location was not available. I asked the telephone agent if there would there be any additional charges due to me dropping the vehicle off at a new location past the 9am drop off time. The agent said that there would be no additional charges. I went to the new location to drop the vehicle off. I waited for almost an hour due the staff having a long line of customers in front of me. After the vehicle was dropped off, I received an email informing me that I was charged an additional $40 for an extra day, an additional $14 in coverage, and an additional $5.40 in tax for that amount. May you please refund these amounts totaling $59.40 or cancel the transaction (because it is still a pending transaction on my credit card statement) for the additional charges since the vehicle was dropped off only a few hours past the 9am drop off time due to no fault of my own?
Drake V.- Rating:
- 3.0
The check engine light came on while coming back from North Carolina stop at U-Haul place in that state and all they said was to check the fluids and if they were ok then the truck is ok then to come find out once I dropped the truck off the catalytic converter was replaced on the truck I did 45 mph all the way back from North Carolina
Kyle B.- Rating:
- 5.0
I was satisfied.
TERESALYNN C.- Rating:
- 4.0
Contact less returns.
Lydia M.- Rating:
- 4.0
Trying to reach a human via phone is almost impossible. Every time I called the local dealer I got a message that the wait time was more than 20 minutes (one time was over an hour). The 800 number wasn't much better. I was on hold for over 15 minutes. I was able to extend my reservation easily on the web, but did not receive an explicit notice that the extension was approved. Given this, I made other arrangements and then was unable to change or otherwise cancel my request for the extension. I suggest you consider making changes so that customer selects both start and end dates and times (as opposed to selecting number of hours or days) and that confirmation of change to existing reservation be explicitly acknowledged either via email or change to reservation on the website.
LOUIS STEPHEN S.- Rating:
- 2.0
The lady who was working the front desk was playing some kind of political or court case live stream on her phone. It was so loud I would have to repeat myself when talking to her. She would keep moving her phone around as we work going through the contract it was distracting. Barely would give me details when I asked questions. Very sharp with her response. Overall very poor customer service. First time with uhaul and probably my last.
Aaron C.- Rating:
- 5.0
Needs updating!!
John E.- Rating:
- 5.0
As per the week prior, excellent team who attends to you and genuinely appreciated.
Natalie C.- Rating:
- 4.0
Don't be on a personal phone call via iPods or headphones of any kind while trying to help a customer
Johnathon S.- Rating:
- 5.0
if it was any better i could not stand it
James V.- Rating:
- 5.0
Mr Charles Burton is an excellent manager and a great asset to your company.
Ronald A.- Rating:
- 3.0
Have more staff to assist customers
Demetria W.- Rating:
- 5.0
3 ladies that attended to me were fabulous and humble. I will recommend to others and I will be back this week again.
NATALIECELIS C.- Rating:
- 5.0
The whole thing went very smooth thank you
Douglas L.- Rating:
- 4.0
It was clean but the truck wasn't inspected good enough. The roof had a hole in it and caused my items to get wet.
Lewis T.- Rating:
- 3.0
I didn't think that it would cost .me over 100 dollars to pick up a lawnmower
Meredith B.- Rating:
- 4.0
When returning a vehicle have someone come out and inspect it and check the gas level and everything so that when getting the final bill there is no surprises or anything.
Jay C.- Rating:
- 3.0
The woman that worked the counter acted like she did not want to be there. She was curt and unhelpful towards me and blatantly disrespectful to another customer. Possibly needs some retraining on how to treat customers, especially since she is in a customer service position.
Jeffery M.- Rating:
- 5.0
Everything was great
Andrew J.- Rating:
- 5.0
Very informative and very nice went above and beyond helpful. Would recommend them to everyone. Thank you so much for your help.
Victoria W.