Customer Reviews for U-Haul Moving & Storage at Southpark

2 095 évaluations

804 W Roslyn Rd   Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

(804) 520-4840

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 520-4840

804 W Roslyn Rd
Colonial Heights, VA 23834
(South Park Blvd Exit 53 off I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very satisfied with the service. Nothing to improve. Friendly staff.

Mitchell P. 
Évaluation :
5

10/10 highly recommend

Rogelio A. 
Évaluation :
3

None at this time

Joseph M.  |  Premières impressions 
Évaluation :
3

Hire more customer service representatives. Properly maintain vehicle maintenance

Spencer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon P. 
Évaluation :
5

The ladies and gentlemen at this site were very welcoming and helpful. They knew why we were using the trailer(my mother in law passed) and they made the experience wonderful. On the return, I called them tell them I would be a few minutes late (5 minutes) and they accomodated me and made me feel at ease knowing things were still okay. I would highly recommend this location and since this was my 2nd time using this site, I will continue using them again.

CAROLYN PATRICIA H. 
Évaluation :
5

Prompt service.

Andre A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauncey C. 
Évaluation :
5

The inside box light did not work, that made it difficult to see loading the truck in the dark. We had to use our cell phone lights. The rear left backup light was out.

RONALD C. 
Évaluation :
5

Don't charge an arm and a leg for a Uhaul.

BRYAN M. 
Évaluation :
2

Manager has a Napoleon complex. Try being friendly. Slow as hell, all the employees are. Leadership leads by example. And to top it off he calls me with an attitude about not turning my rental in. I dropped it off early, they just never recorded it. Thank God I did, filmed his guy taking the rental trailer off the hitch.

JOHNR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

The Staff at this location at 9am on 9/11/21 were amazing, courteous, and very helpful. A very pleasant experience!!!

Montoya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROYWAYNE T. 
Évaluation :
2

First my pick up location was changed 30 mins prior to pickup. The truck was stinky, no covid protocols being used. When dropping off truck, hey changed my drop off location after I had already dropped the truck off...

Tina P. 
Évaluation :
5

More trucks

Hughie B. 
Évaluation :
5

Always 5 Star service from THIS Uhaul. Charles Burton Sr and his team are THE BEST in the Business. Thanks Uhaul of Southpark

Marcus T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marquette c.  |  Expérience générale 
Évaluation :
5

The Manager Charles and his employees are the best

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob R. 
Évaluation :
2

Not charge extra when fuel was where it was supposed to be..

CHRISTOPHERBRIAN C. 
Évaluation :
5

Absolutely no complaints Thank you

Delle S. 
Évaluation :
4

Continue.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy T. 
Évaluation :
5

Great experience

Bernard M.  |  Online Move In 
Évaluation :
5

Everything went well Very good service

sheila L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYS G. 
Évaluation :
4

Said online that the place opened at 8 am. I got there at 830 and was told it was 9. But the service was very friendly.

Paige T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna M.  |  Premières impressions 
Évaluation :
5

This experience was perfect. Mr. Burton, Sr. runs a heck of a business and cares about his customers. Excellent experience!

John B. 
Évaluation :
5

The customer service was exceptional!!, which is very hard to find these days. The two young ladies at this location (Kathy & Robin) were great! I will recommend this location to people I know that are moving & need a truck rental.

Johanna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNONDOMINIQUE P. 
Évaluation :
5

Charles was great. Service was quick and all associates were extremely helpful.

Jeremy M. 
Évaluation :
4

Staff was professional welcoming and experienced

Norma N.  |  Premières impressions 
Évaluation :
5

Very good communication and good experience.

Ted C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley O. 
Évaluation :
5

The 2 lady's running the U-Haul store on Sunday 8/22/21 were very efficient. They took care of each customer in turn. Very friendly and made me feel like I was the only one there when it was my turn. Hooked car hauler up to my truck and made sure I was good to go. Nice to see customer service still matters to this company. Made my day thanks ladies

Anthony D. 
Évaluation :
5

The staff at the Southpark location were very professional, helpful, and informative from pick-up to drop-off. I would definitely would recommend them for all your U Haul needs.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zelpha N. 
Évaluation :
5

Good job and staff was excellent

David S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NATHAN A. 
Évaluation :
5

All went well, service was quick and associate and manager Charles were pleasent and courteous.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSABISHOP J. 
Évaluation :
4

I was happy with my experience!!! Thanks Robin

JABREA M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERTWALLACE H. 
Évaluation :
2

Fix the 24 hr service, fix the climate control, hire pest control, clean the truck rentals up to pair

Latasha W. 
Évaluation :
5

None needed

JEFFREYALLEN C. 
Évaluation :
5

Everything was great

Cheryl Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIRGILIOANTONIO M. 
Évaluation :
5

Trailer was ready when I arrived early. No problems pulling the trailer. On return, employee came out and unhitched the trailer from my car. Explained that a copy of the bill would be sent to me via email. And it was. A great experience. I recommend them.

Reginald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C S. 
Évaluation :
5

We are truly satisfied with this location and it's staff.

Mary J. 
Évaluation :
5

Love your car hauler trailers, so easy to use, thank you.

Roy H. 
Évaluation :
5

I had reserved a 15 ft truck and it was unavailable but the people at this location got me a 20ft for the same price and no issues

Bethany C. 
Évaluation :
5

Outstanding job done by Charles, as usual. We've been gone from the area yet always realize if we need something close to his location, we can always count on him. Merci.

Joseph D. 
Évaluation :
2

I bought a hitch and ball from this location and once I got to my final destination, the ball was so loose, it almost came off. This is extremely dangerous had the ball come off while I was driving on the interstate with other cars around me and my children in the car.

Sierra H. 
Évaluation :
3

My order was split up and I had to drive 20 minutes, one way, out of my way to pick up my truck. Once I got to this location with the truck, the trailer lights would not work. It was apparently an issue with the truck. They did not have another one way truck, nor did any Uhaul in the area. Driving a truck with a auto transport trailer without lights is not only illegal but dangerous. My uncle spent the majority of Sunday and Monday fixing the lights. Thankfully, we got them to work.

Sierra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chia W. 
Évaluation :
5

Nothing. Everything worked well. Employees were polite and professional.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMOTIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
5

The staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.

terre h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamenia F. 
Évaluation :
3

Tires need to be replaced on trailer. Mismatched tires. Rude customer service. Representative was on a personal call during our entire interaction. Lighting was not properly checked. I found out the running lights did not work once it got dark and in the middle of my 300 mile trip.

Jeremy P. 
Évaluation :
3

I will recommend this location to a friend if it's the nearest option. Customer service is really lacking here. The difference in customer service from the Mayport area in contrast Colonial Heights is big.

Marcelino L. 
Évaluation :
5

They team was awesome , I didn't see anything wrong or to change, Thank you to all

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald P. 
Évaluation :
5

Service was great

Danny S. 
Évaluation :
5

The staff was quick and efficient. The space was exactly what I needed for my daughter's dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.

TINA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
1

Employees charged me 925,18 without describing so called missing equipment or damage to anything with your truck.

Scott R. 
Évaluation :
5

Both gentlemen who helped us were so very nice and informative. They helped make our move so less stressful!!

Savanah C. 
Évaluation :
5

Everything was great.

Hughie B. 
Évaluation :
5

I think there should a 12 hour rental as well. Like 14,99 for a 15 foot for 12 hours. I think you would get more business and would definitely need more trucks too accommodate the increase in business.

Stalworth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarenisha G. 
Évaluation :
5

Not sure all went well

Randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen S. 
Évaluation :
5

Mr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.

Yolanda T.  |  Expérience générale 
Évaluation :
5

The mobile puck up and check process is a duplication of efforts. I request that Uhaul streamline the process. You should not have to provide Drivers license twice. 1) from and back DL, 2) only your photo.

Sandra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELCHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AASENIKAMONIQUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYNBYE L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jalen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Everything was as needed and expected. Thanks!

Lorraine A. 
Évaluation :
5

Great customer service and quick check in.

GWENDOLYNCOLLEEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gifford P. 
Évaluation :
5

All was well and customer service was great. Keep up the great work!!!

CAROLYNSMITH P. 
Évaluation :
5

It was my first time using them will not be my last, it was very good.

Hughie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEURO CARE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRESSIESERENA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Charles burton is an exceptional person , always very helpful and easy to work with.

Dwight C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK R.  |  Expérience générale 
Évaluation :
3

Temperature to hot.

Jeffrey T.  |  Online Move In 
Évaluation :
5

Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.

gena e.  |  Expérience générale 
Évaluation :
5

I did not get the to the lock i paid for back

Barron M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

megan f.  |  Expérience générale 
Évaluation :
5

Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.

Steven M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WYNEE B.  |  Premières impressions 
Évaluation :
2

I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!

JOHNLABARR a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiara W.  |  Expérience générale 
Évaluation :
3

Will fill my needs, so i get some breathing room.

JOHNLABARR a.  |  Premières impressions 
Évaluation :
4

I rented a space for a year. Overall my experience was pleasant. MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING: My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES. Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid. This amount of invoicing or building of any kind is absurd. It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away. I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter. I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to. I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all) This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for. It was invasive and in my humble opinion very dangerous. Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional. Also, The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful. Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location. Sad to say this was good storage but absolutely not good business. I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say. A personal relationship with a customer renting from you for a year should be established and respected. That is all. S. Powells

Shanee P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alicia c.  |  Expérience générale 
Évaluation :
5

The storage unit was very clean and well lit.

Nichelle G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin G.  |  Expérience générale 
Évaluation :
5

N.D.

Samuel L.  |  Premières impressions 
Évaluation :
5

Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.

Andrew S.  |  Premières impressions 
Évaluation :
5

U Haul personal made my daughter's very difficult situation a very pleasant experience getting a storage unit for her things. And, U Haul personal made me feel comfortable and confident in this transition. Thank you for your service and commitment to excellence!

Nichelle G.  |  Premières impressions 
Évaluation :
5

I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.

Shanee P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Gwendolyn H.  |  Premières impressions 
Évaluation :
2

I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .

Latasha R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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