Customer Reviews for U-Haul Moving & Storage at State Ave

Évaluation :

5

U-Haul is number one.!

Évaluation :

5

Everything was perfect! I really appreciate Robert for making this transition easy for my family! He really deserves a raise!!!

Évaluation :

5

52nd Street UHaul handled business...those workers were extremely professional and their knowledge pertaining to my specific needs was mind boggling....they are genius's and the corporate office should give all those employees a financial compensatory package of a 40 %, pay raise immediately.....those employees are the heart and soul.of what makes UHaul a Fortune 500 Company....I will do business with them sgain

Évaluation :

5

Passenger lock was broken and didn't receive my dolly

Évaluation :

3

I had set my pickup location for power and light downtown and last minute they changed it to State avenue which was inconvenient for me.

Évaluation :

4

This location was just fine - it was only after a very long ordeal that we ended up here as they had the necessary truck that we needed. We had a reservation for 3+ mos. to pick up in Manhattan, KS and our reservation was cancelled, and we weren't even notified. So, by a complete fluke by calling Manhattan to ask a general question found out they cancelled our reservation. Evidently this was the 5 or 6th reservation cancelled that week. Quite frustrating - on with U-Haul for at least an hour to find a truck. While they did help make some concessions due to their screw up it was a huge inconvenience, and we had much more driving than had planned.

Évaluation :

5

This is good in professional for rent and I recommend this location because the attention to the Costumer is very good

Évaluation :

5

Manager was very professional and helpful. Getting the rental was fast and easy.

Évaluation :

5

Keep up the good work

Évaluation :

5

Very good service Store and truck rental

Évaluation :

3

Lower prices

Évaluation :

1

The service was not the best experience. I purchased a dolly with a 10ft vehicle. I was never provided a dolly. I had to return to the location after already unloading furniture to move. Upon my return I greeted the rep and informed him of my frustration having to return to pick up a dolly. He was rude and informed me he would've just removed the dolly fee. Well he reviewed the vehicle's mileage, returned to me explaining extra cost with mileage. I'm pretty sure extra mileage was used when I had to return to the location to pick up a dolly. He reported only taking $7 off for the dolly. I was disappointed in the service.

Évaluation :

5

The service was excellent!!

Évaluation :

5

great chkin and chkout. 15 min in and 5 min chkout

Évaluation :

5

Very efficient and got me checked in quickly so I could get back to other activities.

Évaluation :

5

First, UHall needs to educate their customer service number. The male individual I talked to said I had to go to two different locations. The fist one was to pick up the truck then the secondly was to pick up the car port. This was an extra 35 miles total from where my car was located. When I went to the second location, they had both the 15 foot truck and the car port. Now I am responsible for the extra milage because YOUR customer service agent was not trained properly. The first location (not the one on State St) , the one on Main Street, the customer service needed more training I was there for almost 1 hour waiting on the lady to get my truck, even though most of my information was on the screen from when I reserved the vehicle.WORST EXPERIENCE OF MY LIFE WITH UHALL!! Lots to do better!!

Évaluation :

5

Excellent service. Amable people

Évaluation :

5

Excellent customer service!

Évaluation :

5

I hadn't rented in a long while needed to know where to park and if I needed to leave my keys in the vehicle.

Évaluation :

5

Went above and beyond to get this done- great employee ((Gabriel Campbell)

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

1

The truck we used apparently had a leak near the front in the "Mom's Attic" section. Once we had arrived at our destination, some of the boxes were soaked through and were falling apart from water damage.

Évaluation :

4

Had an exhaust. Leak no power and the front end suspension was all over the road when u hit a bump

Évaluation :

4

Make sure truck are completely cleaned out from previous users

Évaluation :

5

Great customer service, check in was great. Everyone at the desk was helpful

Évaluation :

4

I was double charged for my rental.

Évaluation :

1

The staff were not friendly to me and openly laughing at/making fun of a customer who was having trouble with their trailer hookups. In addition, the price quoted online was about half of what they charged me--they said it was a "deposit" but the dropoff location in another state said that wasn't true and they fortunately corrected it. Do not go here. Go to the U-Haul Dealer location at 12902 Shawnee Mission Pkwy, Shawnee, KS 66216 for WAY better service from Clayton.

Évaluation :

5

Remember to double-check personal items upon return. Left a small personal journal in the truck cab. Oops! Best location ever!

Évaluation :

1

Gouge pricing for milage on the weekends. Tow haul mode switch didn't work. Putting driver and passenger at risk in the rain, especially when empty. Which we had for an hour. Per your own warning decal on the dash

Évaluation :

2

I am in KCMO and originally my reservation was on the Missouri side and then a day later it switched to this location in Kansas. So I was charged for the extra miles to drive to Kansas and back in the weekend rate. Very disappointed with U-Haul. Also when I was about to return it I saw a roach joint in the middle console. I was unable to get to it with my fingers. Good thing I didn't get pulled over by the police

Évaluation :

5

All good Friendly Thorough

Évaluation :

5

Juwan was very nice and provided remarkable customer service.

Évaluation :

1

After being told that I could rent the same truck for another day to just call or visit the location. Only to be let down and come out of pocket for more than I expected to pay for another day/ truck and the rental truck didn't come with any dolly. For the price I had to pay.

Évaluation :

3

We rented moving pads with a trailer and never got them. When returning the trailer, the general manager greeted us and told him about it. His response was that he could refund us the money, but they would charge us for an adapter that we had no idea they attached to the trailer w/o charging. Allegedly. We moved and didn't have the pads we needed, even tho we paid for it. Manager did and said nothing to acknowledge their mistake.

Évaluation :

5

I would like to give your employees a 10/10. When I went to reserve the u-haul a gentleman helped me and was very nice. On the day I picked up the u-haul a young lady that helped me (name tag read Alyna) was very polite and professional. It was an overall great experience.

Évaluation :

5

Great help from the agent!

Évaluation :

2

The poor employee was the only one working during an extremely busy time. He also did not seem to understand what my needs were and was un able to alter the mileage I wanted to request. I will likely never come back to this location. zero professionalism. It seemed like the person working was not properly trained.

Évaluation :

5

S.O.

Évaluation :

4

You are already doing job well sir

Évaluation :

5

Excellent customer service. Fast and friendly and they came out and unhooked the trailer for me. It was a very professional experience!

Évaluation :

1

Your rules are dumb I paid for a month of rent was only there for 9 days this month and no refund. To me that is stealing. And I spent good money there getting a truck bought two furniture dollies but yet no refund Do better. I could use that money

Évaluation :

5

Alayna was very friendly and helpful. Everyone on the toll free UHaul line was very informative and helpful.

Évaluation :

5

Excellent service à la clientèle. Efficient operation during the pick up and return. Would gladly use them again.

Évaluation :

5

Trailer was not clean at pickup so I had to clean it prior to use. Overall, quick time to get in and out despite a last minute reservation and the trailer itself was in great condition. Would use this location again, just prefer the equipment be clean.

Évaluation :

5

Just a great over all experience

Évaluation :

4

Very helpful and kind.

Évaluation :

3

Just dropped off keys in drop box.

Évaluation :

5

you are ok.

Évaluation :

1

Too expensive, next question

Évaluation :

5

They were helpful and very polite didn’t take long at all

Évaluation :

5

Fast and Friendly customer service. Everyone i delt with was a pleasure to work with.

Évaluation :

2

Staff shouldn't be providing or confirming information to anyone over the phone about a currently leased storage unit without consent or permission from the authorized user. The female staff member was rude and aggressive when corrected. I would not recommend this facility. The units are poorly designed and in a horrible area, no elevator, no ramp, just stairs. EXTREMELY overpriced and dirty.

Évaluation :

5

Over all everything was great from start to finish

Évaluation :

5

Fast, easy, price great and very friendly

Évaluation :

5

So far so good

Évaluation :

5

One of the young guys was training the other. He was patient and let the newer guy do all the steps, even though it was right before close of business. I rarely leave reviews. I was really impressed. I manage a business myself and hope my experienced staff train and interact, as these two guys did.

Évaluation :

4

1/22/2024

Évaluation :

1

Arrived at the location and reserved unit was not available and had a lock on it. The manager Gabriel never told me it was his fault and gave me 2 options. To either pay more a month for a larger available unit or choose the non climate control unit. He said he could not give the larger unit for same prize. I was paying professional movers by the hour. It took over 30 minutes to get assigned a new unit. This whole process had me in tears and feeling completely helpless as I had no recourse although I did everything right.

Évaluation :

5

Robert was great. He was friendly and explained everything thoroughly about the truck rental and the storage units. I will definitely be coming here again and recommend to people I know.

Évaluation :

5

The problem I had, the staff walked me through, with no problems 👍

Évaluation :

4

My experience was good up until yesterday when $134 was taken of my account to pay for a storage unit I cleared out Oct 3 between 3:30p.m til 4:00p.m and now I have received this email saying you are sorry to see me go but I still have not received my money back in my account make it make sense and I have yet to receive an call from the manager 🙃

Évaluation :

5

It'd be great to have lights installed in the individual units to support the clients when they access the units.

Évaluation :

3

You guys need a freight elevator

Évaluation :

4

Staff was very helpful as long as I could find the staff. One set of doors to enter the main building was never open, I always had to walk around to the other side and then hunt someone down to help me if I needed anything. The site was secure, which is great considering the area it is in. I do wish each unit had a light in it, but that's probably not feasible. Overall it was a good experience!

Évaluation :

5

Staff is good

Évaluation :

5

The guys were great. Very helpful, professional, friendly they're awesome. Thanks y'all ❤️

Évaluation :

5

Everyone there was so friendly and helpful!

Évaluation :

5

Nuff said above !! give them all raises cool 😎

Évaluation :

5

Staff was helpful, always going out of their way to help

Évaluation :

3

When I cleaned out the storage unit, I talked to a manager who said he would have someone clean out anything that I had left. I received an email with a charge for the unit cleaning. I don't mind being charged, but he did not tell me there would be a charge, also I was charged for the following month even after I cleaned out the unit. I'm waiting for someone to contact me to provide a refund.

Évaluation :

3

Moved out on 3/2/2023 not 3/7/2023 check the camera my overall experience was good thank you.....

Évaluation :

4

Alls well your staff were very helpful and courteous ... I'm dealing with a brain injury.. and I had to continuously go back and forth between my storage unit and the front office... they were all super courteous... articulated with me in a way that I didn't feel comfortable.. I'll give them all an A+ unless something changes going forward .. I'll highly recommend you to my family and my circle of friends..  Sincerely Kenny G..

Évaluation :

5

Keep up the good work

Évaluation :

4

Bathrooms need serious, consistent cleaning + restocking. Non-climate controlled areas need to be cleaned. People often left trash in the "donation" area. It stunk quite badly in the warmer months.

Évaluation :

5

Everything was good 👍🏾

Évaluation :

5

We were directed to a different facility at first. That facility was not very helpful. I was treated as a customer number, they were more worried about the other people in line than me. I moved from IL to MO. Though having storage in KS isn't ideal, the customer service was outstanding! Clean facility too.

Évaluation :

5

Mr Chambers was very friendly and personable, he made the whole move and storage very easy! If anyone ever asks me about renting a moving truck or storing items I will definitely point them to the Uhaul on Parallel!

Évaluation :

5

The Manager Robert make this U-haul Moving and Storage facility the very best

Évaluation :

5

Best service by staff very friendly Robert the manager is so helpful we have enjoyed working with your team and will continue Robert is a very excellent manager Thank you so much

Évaluation :

4

The only reason I would not recommend to a friend is that my unit looks smaller than I thought it would be. I hope my house fits.

Évaluation :

1

Manager was rude. Found roaches in the bathroom and asked what happened if my belongings got roaches and he said too bad. It was my problem to deal with. If I'm paying to store my belonging, I shouldn't have to worry about taking roaches home with me.

Évaluation :

4

I will recommend that people are aware that there is no elevator for the second floor or ramp before they are booked for a second-floor storage anyone that is taking reservations for storage said make sure that they inform customers about the inconvenience of carrying their things to a second floor level Thank you Phyllis Jordan

Évaluation :

5

glad to have my storage the clerk was excellent

Évaluation :

3

The price just kept going up and up and up. It's not a good year or more solution, the price just rises until it's not affordable.

Évaluation :

5

Excellent service

Évaluation :

5

Wonderful experience every one was so polite and very professional Robert the manager awesome. Merci 

Évaluation :

4

It was good

Évaluation :

5

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Évaluation :

4

Due to work and travel schedules preferred 24 hours access to storage unit.

Évaluation :

2

The access hours are very inconvenient for my schedule

Évaluation :

4

Nice Staff and Manager

Évaluation :

4

It’s hard to get in touch with representatives long waits on the phone.

Évaluation :

3

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

Évaluation :

5

The young man working that evening was extremely friendly and helpful.

Évaluation :

5

Customer service was so helpful and understanding

Évaluation :

3

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Évaluation :

5

Helpful staff and knowledgable and accommodating personnel

Évaluation :

5

Very professional

Évaluation :

1

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

Évaluation :

4

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Merci.

Évaluation :

5

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Évaluation :

4

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Évaluation :

5

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

Évaluation :

5

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Évaluation :

4

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Évaluation :

5

Cole was personable and concerned that we were doing ok.

Évaluation :

5

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Évaluation :

5

Very friendly staff and helped me through my entire process

Évaluation :

5

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

Évaluation :

4

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

Évaluation :

5

Excellent

Évaluation :

2

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

Évaluation :

1

The price of a lock, cost them, $164 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.