Customer Reviews for U-Haul Moving & Storage at State Ave

Évaluation :

5

Yes they thanks me

Évaluation :

3

Better customer service training

Évaluation :

5

Kimyetta was really good at assisting me. If I was doing "Under Cover Boss" and witness her performance ,as I did, I would most definitely promote her to a leadership position! She was absolutely amazing !

Évaluation :

5

The pick up was excellent

Évaluation :

2

Your female manager has kept an attitude towards me since my move-in. The lock would not fit on my storage and I brought it to her attention and she told me I was lying she then came out and had to get a longer lock.

Évaluation :

5

Great experience

Évaluation :

3

The prices are too high!!!! There are extra charges for everything. The price they tell you is not the price that you pay. Will try not to use U-HAUL ANY TIME SOON!!!

Évaluation :

5

Gentleman who helped me at check-in also helped me with check-out. By far, the smoothest transaction I have ever had and he had such a wonderful attitude. Will be back!!

Évaluation :

5

Excellent service and a great team running this location.

Évaluation :

1

They charged me double the price.

Évaluation :

5

Let me know this has been communicated to the drop off location. When getting to the drop off location, I was approached by a lady who needed assistance loading her car onto one of your transport trailers location just closed a couple minutes ago. Apparently the manager refused to sister.. oddly enough then somehow somebody from storage had locked their car into the enclosed storage. And then the parking lot was filling up with people getting the ring hang out for the evening.. was a very different experience. That was an extreme waste of my time to deal with your customers as I am the customer and I had to assist your customers because the manager did not want to..

Évaluation :

2

We rented a Uhual last weekend from this location. It was over 90 degrees and the uhual had no AC! I had to get on the road and we thought it would eventually kick in since we assumed the guy would have checked it before renting it out to us. Long story short it never kicked in. When we returned it the guy who checked it in couldn't have cared less and offered us no money back. Very disappointed especially when it's the middle of summer and they never made sure it had working AC before putting back on the rental line.

Évaluation :

5

Very convenient location and Easy return policy after hours. Personal at store explained Cleary how to return trailer early and truck after hours

Évaluation :

5

I don't know if this comment will go to corporate but if it does, PLEASE FIX YOUR WEBSITE and APP. It's okay to let your IT contractor go and hire a new one. I won't judge. But your business account site is the most unstable website I've ever known. I'm not exaggerating. I used to do web development for Colgate and Hill's Pet. They would've fired our entire team if the Colgate site was as unreliable as Uhaul.com/business. I feel sorry for all of your CSRs on the phone and the staff at the pick up locations. The organization I currently work for provides community mental health services for clients who are often in dangerous situations (domestic abuse, etc.) Sometimes, acquiring moving resources can be a life or death situation. All sarcasm aside, there are people who rely on your services for more than just moving to a new house. Please up your reliability game by fixing your website and mobile app.

Évaluation :

1

Rented the 6x12 trailer and had a horrible experience. I've pulled U-Hauls before, but this was the first time that the trailer didn't have a tongue jack. I'm not sure if U-Haul expects you to load the trailer while it's still hooked up, but no tongue jack is unsatisfactory and offers the least amount of flexibility for the customer.

Évaluation :

4

Interaction with the recommended companies to deliver and load/unload was very difficult. We lost a day and a half on the unloading size because of problems with the mover. When we reached out to Uhaul we were told it was not their problem and to deal with the vendor.

Évaluation :

5

uhaul app needs serious upgrades, its essentially non-functional

Évaluation :

5

Everyone was very helpful. I would rent from these guys again.

Évaluation :

4

Everything went well not too high in price very affordable clean accessible for my convenience thank you for your services

Évaluation :

5

Very friendly Staff,! Very clean. Only thing was the check engine light was on. Would have been nice for them to tell me this before I left the place. Was worried the truck would break down during are move.

Évaluation :

5

Very accommodating! I had issues updating my contract and the agent and the manager were able to get it figured out for me.

Évaluation :

4

when i returned the trailer, i couldn't connect through the app at all. i ended up just leaving it because i couldn't check out. also, whenever i'd click on the locations name in the app so i could get the address, it would take me to jackson, ms instead of kansas city kansas.

Évaluation :

3

Customer service is supposed to be courtesy and respectful, I have never experienced a bad time with uhaul until Saturday. The staff person was rude and disrespectful not helpful at all. He was argumental with me about something that he was wrong a out Maybe he was having a bad day ,but 5gat still don't mean to treat your customers disrespectful. I rented several time from this location and never been disrespected until now. Some needs to have a talk with him ,because if you treat customers like business will fail.

Évaluation :

3

Na only dropped off as I was told to instead of them telling me to drive it back 20 minutes to where I picked up

Évaluation :

4

Only problem was that the truck had only 1/4 tank of gas so I had to go get some gas at a station before I started .

Évaluation :

5

The equipment was clean, however, the passenger side mirror was loose and the key switch appeared to be either extremely worn or dirty contacts. When the key was removed, the buzzer continued. After jiggling the switch (without the key), the buzzer would shut off - most of the time. Also, the column shifter was darn loose. I anticipated it falling off the column.

Évaluation :

5

Very good

Évaluation :

5

quick and easy

Évaluation :

5

The customer service person who took take of me was well knowledgeable and understanding what I needed.

Évaluation :

5

Service & equipment were both great & satisfied

Évaluation :

4

The only issue I had is I had reserved to dollies with the truck and only had one. I got on chat through the app right away to let them know. I was told that they would update my quote to take the second on off. I don't see that refelcted in what I paid. It still shows I paid for two. I would appreciate credit back to my card that was used. Merci!

Évaluation :

3

Make sure that the equipment has been serviced and ready to go. I shouldn't have to point out that there is no tag or the tire down straps are frayed or lights don't work. This should be repaired before the customer rents.

Évaluation :

5

I was in and out in about 10 minutes. The guy was very helpful with rental set up and getting boxes.

Évaluation :

1

The staff was excellent-very polite, professional, and patient. The truck I rented indicated that I had driven around 72 miles, which was incorrect. I actually drove about 30 miles. I asked the store representative to check the GPS on the truck to verify my claim about the miles driven. He informed me that he did not have access to the GPS information but assured me that he would correct the mileage. That was very kind of him and a huge relief for me. I was quite anxious about the situation. This experience has made me reconsider doing business with U-Haul in the future. I can't believe I was almost charged for an additional 40 miles that I did not drive. I hope to never encounter that again.

Évaluation :

5

All is good

Évaluation :

5

Easy to find, friendly employee helped me back it up.

Évaluation :

5

This was an great experience. Both guys who helped me yesterday were awesome to work with. I hate moving, but I love the fact that U-Haul makes a hard day easier.

Évaluation :

4

Nothing thank you.

Évaluation :

4

Trailer has broken car parts and grease in it that had to be removed before we could load it.

Évaluation :

4

Only thing I can say is to be sure to check the equipment before telling someone it is available. Had a slight miscommunication about a car dolly but all was taken care of and resolved. The employees were very helpful and respectful.

Évaluation :

5

Have more 4×8 box trailers

Évaluation :

1

The overall experience was awful.

Évaluation :

5

Excellent service

Évaluation :

5

Exceptional customer service!

Évaluation :

4

I've used the state ave location many times, and as always I was satisfied.

Évaluation :

5

Not just the employee Damien C handling all of the ordering, paperwork, and hooking up the trailer to the truck.

Évaluation :

5

Both the desk and turn in attendants were polite and professional and completed my transactions in a timely manner.

Évaluation :

1

no lo limpiaron y ami si me cobraron 10 dolares por una papas y q encontraron

Évaluation :

1

The customer service was horrible and the truck had the ramp missing and keys were stuck in ignition couldn't get them out had to call road side assistance made a huge set back in my moving day. I was not happy!!

Évaluation :

5

Nothing really. The cashier was respectful and kind no complaints here.

Évaluation :

5

Nothing! Staff was very kind and answered and questions I had perfectly.

Évaluation :

5

The lady that checked me in was Superb ,professional and pleasantly helpful.

Évaluation :

5

Y’all great

Évaluation :

5

The cab smelled of cigarette smoke and the check engine light was on the whole time.

Évaluation :

4

Customer service was fast and easy. Returns was fast and easy

Évaluation :

1

I had a horrible experience with uhaul . The worst experience of my life actually. I am better off moving everything on my back next time around . Thanks again for holding our items hostage and charging me a arm and leg I can see how God is using uhaul to not only move family but how they will steal as well. Great Job uhaul yall did the best yall could do.

Évaluation :

4

I use this location frequently. They have a wide range of equipment and staff are all experienced professionals.

Évaluation :

4

Everything was smooth and really great. I appreciate the help.

Évaluation :

5

This location has a wide variety of equipment and service assistance, and a great store for trailering accessories or other moving accessories like boxes and packaging etc. I've used this location several times and always finished up with no hassles or complaints.

Évaluation :

5

Excellent customer service

Évaluation :

5

Damien and a younger white man were very helpful!!!

Évaluation :

5

Great inventory of supply and equipment. Professional staff with great customer service.

Évaluation :

5

The check out and check in process was easy, though the back of the truck had garbage in it when we opened it and only had 70 miles left before empty. Not exactly a helpful preparation when I drove out of my way to get the truck. I had originally requested a rental at a location within 5 minutes of my home, which was confirmed, but two days before my rental I was called and asked if I could go to a different location to get a truck 20 minutes away. I was fine with this too, not a huge deal. However I didn't realize I would be required to drop it off at the same location, rather than the one I originally requested to pick up at. It made things more inconvenient than they needed to be, and I don't quite understand why if a location 20 mins away had the truck I needed it couldn't be driven to the location that would be best for me, the customer. Or at least be accommodating and allow me to drop it at a location more convenient, which would also mean that location would have that truck available for others.

Évaluation :

4

More transparency regarding the final price. There was like a $50 difference in what I thought I was told what the price should have been and what it was

Évaluation :

2

I was given a truck with incredibly low tire pressure. The back driver side tire was at 27 psi (should be above 70). I had to fill it up myself. I also got back to the store right at closing time and was locked out. The sign for key return pointed in the wrong direction so I couldn't find it. I knocked on the door because staff were still sitting in the building and rather than opening the door to take the key, the employee was rude and only pointed to the key return.

Évaluation :

5

Thank you to the staff for helping load my purchase of boxes into the truck

Évaluation :

5

Excellent experience from check out to check in. The employees were very nice and helpful.

Évaluation :

5

Not the location but uhaul in general needs to take into account when there is inclement weather and travel is slowed or stopped and the individual has no control over that they should not be charged for an additional day. I was extremely disappointed that we had to pay for an additional day when we were just a couple hours longer than the time on contract.

Évaluation :

5

Great staff

Évaluation :

4

N\A

Évaluation :

1

They stole my phone I have seizures

Évaluation :

5

My storage unit was clean, secure and easy to access. They have carts at the door, to wheel your stuff in and out. The staff Logan, Kimwetty and others here gave me great customer service. Robert the manager helped me with the hard process of getting my things out of my unit. He is an excellent manager. Thank you for making things easy to move my things in and out of my unit.

Évaluation :

5

Very good service Store and truck rental

Évaluation :

1

Your rules are dumb I paid for a month of rent was only there for 9 days this month and no refund. To me that is stealing. And I spent good money there getting a truck bought two furniture dollies but yet no refund Do better. I could use that money

Évaluation :

4

Very helpful and kind.

Évaluation :

2

Staff shouldn't be providing or confirming information to anyone over the phone about a currently leased storage unit without consent or permission from the authorized user. The female staff member was rude and aggressive when corrected. I would not recommend this facility. The units are poorly designed and in a horrible area, no elevator, no ramp, just stairs. EXTREMELY overpriced and dirty.

Évaluation :

5

Over all everything was great from start to finish

Évaluation :

5

Fast, easy, price great and very friendly

Évaluation :

5

So far so good

Évaluation :

5

One of the young guys was training the other. He was patient and let the newer guy do all the steps, even though it was right before close of business. I rarely leave reviews. I was really impressed. I manage a business myself and hope my experienced staff train and interact, as these two guys did.

Évaluation :

4

1/22/2024

Évaluation :

1

Arrived at the location and reserved unit was not available and had a lock on it. The manager Gabriel never told me it was his fault and gave me 2 options. To either pay more a month for a larger available unit or choose the non climate control unit. He said he could not give the larger unit for same prize. I was paying professional movers by the hour. It took over 30 minutes to get assigned a new unit. This whole process had me in tears and feeling completely helpless as I had no recourse although I did everything right.

Évaluation :

5

Robert was great. He was friendly and explained everything thoroughly about the truck rental and the storage units. I will definitely be coming here again and recommend to people I know.

Évaluation :

5

The problem I had, the staff walked me through, with no problems 👍

Évaluation :

4

My experience was good up until yesterday when $134 was taken of my account to pay for a storage unit I cleared out Oct 3 between 3:30p.m til 4:00p.m and now I have received this email saying you are sorry to see me go but I still have not received my money back in my account make it make sense and I have yet to receive an call from the manager 🙃

Évaluation :

5

It'd be great to have lights installed in the individual units to support the clients when they access the units.

Évaluation :

3

You guys need a freight elevator

Évaluation :

4

Staff was very helpful as long as I could find the staff. One set of doors to enter the main building was never open, I always had to walk around to the other side and then hunt someone down to help me if I needed anything. The site was secure, which is great considering the area it is in. I do wish each unit had a light in it, but that's probably not feasible. Overall it was a good experience!

Évaluation :

5

Staff is good

Évaluation :

5

The guys were great. Very helpful, professional, friendly they're awesome. Thanks y'all ❤️

Évaluation :

5

Everyone there was so friendly and helpful!

Évaluation :

5

Nuff said above !! give them all raises cool 😎

Évaluation :

5

Staff was helpful, always going out of their way to help

Évaluation :

3

When I cleaned out the storage unit, I talked to a manager who said he would have someone clean out anything that I had left. I received an email with a charge for the unit cleaning. I don't mind being charged, but he did not tell me there would be a charge, also I was charged for the following month even after I cleaned out the unit. I'm waiting for someone to contact me to provide a refund.

Évaluation :

3

Moved out on 3/2/2023 not 3/7/2023 check the camera my overall experience was good thank you.....

Évaluation :

4

Alls well your staff were very helpful and courteous ... I'm dealing with a brain injury.. and I had to continuously go back and forth between my storage unit and the front office... they were all super courteous... articulated with me in a way that I didn't feel comfortable.. I'll give them all an A+ unless something changes going forward .. I'll highly recommend you to my family and my circle of friends..  Sincerely Kenny G..

Évaluation :

5

Keep up the good work

Évaluation :

4

Bathrooms need serious, consistent cleaning + restocking. Non-climate controlled areas need to be cleaned. People often left trash in the "donation" area. It stunk quite badly in the warmer months.

Évaluation :

5

Everything was good 👍🏾

Évaluation :

5

We were directed to a different facility at first. That facility was not very helpful. I was treated as a customer number, they were more worried about the other people in line than me. I moved from IL to MO. Though having storage in KS isn't ideal, the customer service was outstanding! Clean facility too.

Évaluation :

5

Mr Chambers was very friendly and personable, he made the whole move and storage very easy! If anyone ever asks me about renting a moving truck or storing items I will definitely point them to the Uhaul on Parallel!

Évaluation :

5

The Manager Robert make this U-haul Moving and Storage facility the very best

Évaluation :

5

Best service by staff very friendly Robert the manager is so helpful we have enjoyed working with your team and will continue Robert is a very excellent manager Thank you so much

Évaluation :

4

The only reason I would not recommend to a friend is that my unit looks smaller than I thought it would be. I hope my house fits.

Évaluation :

1

Manager was rude. Found roaches in the bathroom and asked what happened if my belongings got roaches and he said too bad. It was my problem to deal with. If I'm paying to store my belonging, I shouldn't have to worry about taking roaches home with me.

Évaluation :

4

I will recommend that people are aware that there is no elevator for the second floor or ramp before they are booked for a second-floor storage anyone that is taking reservations for storage said make sure that they inform customers about the inconvenience of carrying their things to a second floor level Thank you Phyllis Jordan

Évaluation :

5

glad to have my storage the clerk was excellent

Évaluation :

3

The price just kept going up and up and up. It's not a good year or more solution, the price just rises until it's not affordable.

Évaluation :

5

Excellent service

Évaluation :

5

Wonderful experience every one was so polite and very professional Robert the manager awesome. Merci 

Évaluation :

4

It was good

Évaluation :

5

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Évaluation :

4

Due to work and travel schedules preferred 24 hours access to storage unit.

Évaluation :

2

The access hours are very inconvenient for my schedule

Évaluation :

4

Nice Staff and Manager

Évaluation :

4

It’s hard to get in touch with representatives long waits on the phone.

Évaluation :

3

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

Évaluation :

5

The young man working that evening was extremely friendly and helpful.

Évaluation :

5

Customer service was so helpful and understanding

Évaluation :

3

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Évaluation :

5

Helpful staff and knowledgable and accommodating personnel

Évaluation :

5

Very professional

Évaluation :

1

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

Évaluation :

4

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Merci.

Évaluation :

5

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Évaluation :

4

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Évaluation :

5

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

Évaluation :

5

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Évaluation :

4

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Évaluation :

5

Cole was personable and concerned that we were doing ok.

Évaluation :

5

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Évaluation :

5

Very friendly staff and helped me through my entire process

Évaluation :

5

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

Évaluation :

4

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

Évaluation :

5

Excellent

Évaluation :

2

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

Évaluation :

1

The price of a lock, cost them, $164 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Évaluation :

5

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

Évaluation :

5

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Évaluation :

3

Merci

Évaluation :

5

Very friendly

Évaluation :

5

An excellent facility, with an extremely secure and safe.The staff was always informed.

Évaluation :

3

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Évaluation :

5

Very helpful people, and an excellent storage facility.

Évaluation :

5

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

Évaluation :

5

Great place for storage

Évaluation :

5

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Évaluation :

2

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

Évaluation :

2

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Évaluation :

4

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

Évaluation :

1

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Évaluation :

4

Very helpful and understanding when we had to adjust our original order.

Évaluation :

1

Employees are always rude. The G.M. Is pretty ok though

Évaluation :

3

S.O.

Évaluation :

4

Excellent

Évaluation :

3

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Évaluation :

4

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.