Customer Reviews for U-Haul Moving & Storage at State Ave

Évaluation :

2

Equipment was not inspected before I took it. Left out the dollies that were ordered. The fuel was lower than the contract stated. Less than a mile away the oil light came on. I had to put two and a half quarts of oil in it. I have rented a few trucks from you guys and this was by far the worst time. Maybe bad enough to look into other options next time I need a truck....

Évaluation :

3

The ramp would not come out. I had reserved at the Leavenworth location. Then I got a call saying they didn't have one. So I had to pay for extra gas and miles because online when I reserved it, they said Leavenworth had one but did not.

Évaluation :

5

They emailed me my receipt, but it was for zero dollars. I'm assuming it's because I paid at the pickup point. I really need an accurate receipt to be reimbursed. Thanks

Évaluation :

1

The pick up process was absolutely terrible. To begin the photos shown for the vehicle seemed to be taken from months back showing no signs of the vast amount of damage already on the truck. I ran out of pictures on one of the sides trying to document all of it to make sure I wasn't charged for it. Then I find out the vehicle is on empty. I have never once rented a truck that wasn't topped off before. When I came in to talk with the person at the desk they showed little signs of caring and just told me to fill it to a quarter tank for a little refund.

Évaluation :

5

Biggest facility we've seen. The person that checked in the equipment was very friendly and efficient.

Évaluation :

2

First off the moving company I booked through U-Haul ruined my $2000 mattress and would not take responsibility for it. Forcing me to buy a new one. Pickup: nobody seemed to know what was going on or what my reservation was. I was there well over an hour trying to get things figured out. Nothing was explained to me and I even had to show the gentleman hooking up the car hauler how to use a car a ratchet strap and where to actually secure the chains to the frame of the truck. The trailer lights stopped working mid trip and we had to stop at another U-Haul dealer which set us back another 2 hours on our trip. They had to replace a relay and trailer light connector. Overall it was a hassle.

Évaluation :

5

Staff was cordial and the lobby was neat and well stocked, I also appreciate their honesty in crediting me with gas I did not use after turning it then truck rental back in. Very nice with gas prices the way they are.

Évaluation :

1

I was charged for a n extra day

Évaluation :

5

Fast and very helpful.

Évaluation :

2

Clarity in customer service. Had to over pay hundreds of dollars because of miscommunication and continually told it was because of a mistake on my part.

Évaluation :

5

The overall condition of the truck was fine except there was no air conditioning blowing out of the vents, and this was the hottest week of the year

Évaluation :

5

I went to empty out a storage unit that I had had for several years and when I went to empty out the unit there was a hole in the unit because the unit was outdoors was outdoor storage unit and several of my things had become molded and eaten up by the rats I lost quite a bit of merchandise I think their trucks need to be better maintained the ones that are outdoors.

Évaluation :

5

Nothing I can think of

Évaluation :

4

wiring connector was loose and caused running lights to go out frequently, sales agent made adjustment on my invoice so I am very happy. Will rent again in a few days. But will check wiring connectors more frequently to see if they are loose again.

Évaluation :

5

Always profesisonal and fast!

Évaluation :

5

It worked great just what I needed and will use you again

Évaluation :

5

Same

Évaluation :

2

I was sent on a wild goose chase to a bad part of Kansas City. there was no one managing the site, I had to call UHaul corporate twice finally got a trailer at State Street where i started an hour earlier. Assistant manager was rude to me. I almost missed my deadline to pick up my vehicle after driving there from Little Rock. I was dissapointed.

Évaluation :

1

No one helped us at the site. We had to go inside to ask for assistance and even then, no one came outside to assist with the return. There were 3-4 personnel inside that were behind the counter and no one was outside assisting returns. Very poor customer service.

Évaluation :

5

Satisfied

Évaluation :

1

After calling and finding out they would be open when I dropped the truck of at 2 pm no one was available to give me a receipt and it has taken several days and I still do not have confirmation the truck has been received. I call to see if it has beef received and the answer I keep getting is not yet. I am now getting random $970,74 daily charges from uhaul. I am not able to get ahold of costumer service to get the issue resolved. I also did uhaul a favor by taking an empty trailer to Florida and they offer me $147 to tow it down and drop it. I have never received the money. They keep telling me they need a manager to talk to me but not manager is ever on the job when I call between the hours of 8am-6pm eastern time. Worst company to ever deal with. They are crooks.

Évaluation :

5

Service was excellent and extended time was given without extra charge

Évaluation :

5

Everything was done well. The associates were very helpful and friendly. They explained everything to my satisfaction. Had no problems

Évaluation :

3

No comment

Évaluation :

5

The customer service was great and the conditions of the truck was excelent

Évaluation :

5

Thank you for having equipment u haul home made me felt like a family Thank you once again!

Évaluation :

2

I was given the Truck on less than a 1/4 tank. The attendant there told me they'd enter the info into the system and did not. When I went to return the truck, they attempted to charge me for a full tank of gas. Ridiculous!

Évaluation :

2

Reservation was changed by Uhaul without notifying me. Waited in line for 30 minutes before I was helped only to be told that the reservation was changed. Drove 15 miles one way to the changed location. Waited for an additional 30 minutes to get helped. Truck smelled like cigarette smoke. Was charged for 30 miles even though the original pickup location was 2 miles from where I was using the truck. Overall bad experience. Will definitely be using a different rental truck provider next time.

Évaluation :

2

If you tell someone their truck will be ready at 730am then make sure that it is. I wasn't able to pick up my rental until 9am, of no fault of my own. Truck share is a joke.

Évaluation :

1

Make sure drop off is easy and not packed full of trucks so others can easily access the drop off

Évaluation :

5

The Employees that I Uhaul has are very nice curtious

Évaluation :

5

Honestly nothing, the staff was very professional.

Évaluation :

3

You need a number direct to renting vehicles, not I storage, it was very difficult to make contact I wasn't impressed. You need a separate easy access number for renting. Online isn't easy either and trying to access online for return wasn't functioning.

Évaluation :

5

Keep doing what you do because your customers service is great.

Évaluation :

1

Truck numbers were not the same on the contract causing major problems when trying to return it. Made it look like I had rented 2 trucks when I had only 1. The pickup location was changed the day before

Évaluation :

5

Need lower price for only a few hours!!

Évaluation :

5

Very clean, attentive, and willing to help.

Évaluation :

5

Nothing I can think of right now, everyone was great

Évaluation :

1

Truck was dirty and it broke down had to have it fixed slowed me down not happy at all

Évaluation :

4

the truck i rented was not there because it had not been returned. they may need to be some backup vehicle. i did get a smaller truck that held the items but it was very tight. they did offer a deduction for the issue.

Évaluation :

5

Great no comments

Évaluation :

1

i drove 31 miles. replaced 4 gal of gas. gas indicated was above the level at pickup. was charged additional 7,88 for 2 more gal.

Évaluation :

5

Nothing. The person that checked me out when I came to pick up the truck was the same person as last time and I knew I would receive excellent customer service. He is very thorough in his explanation and personable. Great representative of U-Haul.

Évaluation :

5

The young men working there when I picked up and dropped off my uhaul were very polite, respectful and hard working!

Évaluation :

5

The person at the desk made renting a smooth experience. Also the drop off guy was friendly and helpful.

Évaluation :

5

Excellent service

Évaluation :

5

Wonderful experience every one was so polite and very professional Robert the manager awesome. Merci 

Évaluation :

4

It was good

Évaluation :

5

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Évaluation :

4

Due to work and travel schedules preferred 24 hours access to storage unit.

Évaluation :

2

The access hours are very inconvenient for my schedule

Évaluation :

4

Nice Staff and Manager

Évaluation :

4

It’s hard to get in touch with representatives long waits on the phone.

Évaluation :

3

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

Évaluation :

5

The young man working that evening was extremely friendly and helpful.

Évaluation :

5

Customer service was so helpful and understanding

Évaluation :

3

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Évaluation :

5

Helpful staff and knowledgable and accommodating personnel

Évaluation :

5

Very professional

Évaluation :

1

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

Évaluation :

4

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Merci.

Évaluation :

5

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Évaluation :

4

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Évaluation :

5

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

Évaluation :

5

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Évaluation :

4

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Évaluation :

5

Cole was personable and concerned that we were doing ok.

Évaluation :

5

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Évaluation :

5

Very friendly staff and helped me through my entire process

Évaluation :

5

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

Évaluation :

4

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

Évaluation :

5

Excellent

Évaluation :

2

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

Évaluation :

1

The price of a lock, cost them, $164 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Évaluation :

5

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

Évaluation :

5

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Évaluation :

3

Merci

Évaluation :

5

Very friendly

Évaluation :

5

An excellent facility, with an extremely secure and safe.The staff was always informed.

Évaluation :

3

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Évaluation :

5

Very helpful people, and an excellent storage facility.

Évaluation :

5

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

Évaluation :

5

Great place for storage

Évaluation :

5

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Évaluation :

2

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

Évaluation :

2

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Évaluation :

4

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

Évaluation :

1

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Évaluation :

4

Very helpful and understanding when we had to adjust our original order.

Évaluation :

1

Employees are always rude. The G.M. Is pretty ok though

Évaluation :

3

S.O.

Évaluation :

4

Excellent

Évaluation :

3

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Évaluation :

4

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.