Customer Reviews for U-Haul Moving & Storage at State Ave

Évaluation :

2

I was given the Truck on less than a 1/4 tank. The attendant there told me they'd enter the info into the system and did not. When I went to return the truck, they attempted to charge me for a full tank of gas. Ridiculous!

Évaluation :

2

Reservation was changed by Uhaul without notifying me. Waited in line for 30 minutes before I was helped only to be told that the reservation was changed. Drove 15 miles one way to the changed location. Waited for an additional 30 minutes to get helped. Truck smelled like cigarette smoke. Was charged for 30 miles even though the original pickup location was 2 miles from where I was using the truck. Overall bad experience. Will definitely be using a different rental truck provider next time.

Évaluation :

2

If you tell someone their truck will be ready at 730am then make sure that it is. I wasn't able to pick up my rental until 9am, of no fault of my own. Truck share is a joke.

Évaluation :

1

Make sure drop off is easy and not packed full of trucks so others can easily access the drop off

Évaluation :

5

The Employees that I Uhaul has are very nice curtious

Évaluation :

5

Honestly nothing, the staff was very professional.

Évaluation :

3

You need a number direct to renting vehicles, not I storage, it was very difficult to make contact I wasn't impressed. You need a separate easy access number for renting. Online isn't easy either and trying to access online for return wasn't functioning.

Évaluation :

5

Keep doing what you do because your customers service is great.

Évaluation :

1

Truck numbers were not the same on the contract causing major problems when trying to return it. Made it look like I had rented 2 trucks when I had only 1. The pickup location was changed the day before

Évaluation :

5

Need lower price for only a few hours!!

Évaluation :

5

Very clean, attentive, and willing to help.

Évaluation :

5

Nothing I can think of right now, everyone was great

Évaluation :

1

Truck was dirty and it broke down had to have it fixed slowed me down not happy at all

Évaluation :

4

the truck i rented was not there because it had not been returned. they may need to be some backup vehicle. i did get a smaller truck that held the items but it was very tight. they did offer a deduction for the issue.

Évaluation :

5

Great no comments

Évaluation :

1

i drove 31 miles. replaced 4 gal of gas. gas indicated was above the level at pickup. was charged additional 7,88 for 2 more gal.

Évaluation :

5

Nothing. The person that checked me out when I came to pick up the truck was the same person as last time and I knew I would receive excellent customer service. He is very thorough in his explanation and personable. Great representative of U-Haul.

Évaluation :

5

The young men working there when I picked up and dropped off my uhaul were very polite, respectful and hard working!

Évaluation :

5

The person at the desk made renting a smooth experience. Also the drop off guy was friendly and helpful.

Évaluation :

5

The staff is wonderful and helpful I recommend this place 100 %

Évaluation :

5

Used this location multiple times and have never had an issue. Knowledgeable and courteous staff.

Évaluation :

3

The air conditioner in the truck would start blowing cold air and then would start blowing hot air. The cab of the truck was dusty, the floor of the back of the truck was dirty

Évaluation :

3

I was charged for more miles then used. I'll be figuring out how to be reimbursed for mileage. (74 miles used compared to a 99 mileage charged is a big difference). I need customer support, this is not acceptable at all.

Évaluation :

5

When I picked up the trailer at RPM Auto Service 1916 Armour Rd North Kansas City, MO 64116 the trailer wasn't available, no email or text notifying me that the trailer is not available NO COMMUNICATION what so ever. Who fault that is??? That was not a good feeling!!! The owner of that placed did not review the forecasted reservations ensuring they have the right equipment. Of course the owner of the RPM auto service assisted (no choice) just like any businesses, contact UHAUL customer service they have to locate trailer for me drove additional 15 min to go to a different location. These UHAUL LOCATION U-Haul Moving & Storage at State Ave 5200 State Ave Kansas City, KS 66102 They are very helpful on assisting me!!!! Thank you.

Évaluation :

3

Customer service department can be rude. What you pay in person is just an estimate . I was charged one fee at the counter but when final bill came there was an extra $12,93 charged to my card.

Évaluation :

5

I experienced no problems. Was impressed by the service I received from JeShon, he was very professional. You need more employees like him. Also appreciate the communication from U-Haul personnel.

Évaluation :

5

Keep up the great work. The folks at this location were a true delight to work with. Can't say enough good things about them. They took an unusual situation that could have been ugly to deal with and made it a breeze. Thanks again.

Évaluation :

5

We had trouble checking out at the return in the app, it wouldn't let us upload the pics. Went to the website and it worked like a charm.

Évaluation :

5

The young man at the counter was very polite, my experience was very satisfying, and the process was quick.

Évaluation :

3

I appreciate the accommodations made for me.

Évaluation :

5

Super quick return! Excellent customer service!

Évaluation :

4

Please order more 9' trucks. There have not been any available the last 3 times I made a reservation. Also, with my last visit, the closing time for this store is 7:00 p.m. I returned the equipment at 6:00 p.m. The Return Equipment sign states that customers are to stay with the equipment until an employee assists them. There were 2 employees in the store and the electric door was open. However no one came out to check in my equipment. So, I left the equipment and went inside the store. The employee said they had not seen me, and that the rental costs would be credited to my credit card.

Évaluation :

5

Purchase more 8'trucks so I can rent the equipment of my 1st choice.

Évaluation :

5

Whole process worked like a swiss watch - glitch free!

Évaluation :

5

Really like the weekend hours and how they double check everything from the billing to the physical equi6.

Évaluation :

5

Excellent service

Évaluation :

5

Great service.

Évaluation :

5

The young man who helped me check in was beyond couteous and helpful. Keep him!!

Évaluation :

5

Make sure the inside windows are cleaned as the front windshield was hard to see through.

Évaluation :

5

All i can say is they had 1 size left available and thats what i got.. Thank You so much for your help!

Évaluation :

5

Representatives were very knowledgeable and provided great customer services.

Évaluation :

5

Great service, affordable prices. The employees were very friendly and helpful.

Évaluation :

5

Wonderful experience every one was so polite and very professional Robert the manager awesome. Merci 

Évaluation :

4

It was good

Évaluation :

5

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Évaluation :

4

Due to work and travel schedules preferred 24 hours access to storage unit.

Évaluation :

2

The access hours are very inconvenient for my schedule

Évaluation :

4

Nice Staff and Manager

Évaluation :

4

It’s hard to get in touch with representatives long waits on the phone.

Évaluation :

3

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

Évaluation :

5

The young man working that evening was extremely friendly and helpful.

Évaluation :

5

Customer service was so helpful and understanding

Évaluation :

3

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Évaluation :

5

Helpful staff and knowledgable and accommodating personnel

Évaluation :

5

Very professional

Évaluation :

1

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

Évaluation :

4

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Merci.

Évaluation :

5

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Évaluation :

4

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Évaluation :

5

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

Évaluation :

5

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Évaluation :

4

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Évaluation :

5

Cole was personable and concerned that we were doing ok.

Évaluation :

5

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Évaluation :

5

Very friendly staff and helped me through my entire process

Évaluation :

5

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

Évaluation :

4

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

Évaluation :

5

Excellent

Évaluation :

2

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

Évaluation :

1

The price of a lock, cost them, $164 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Évaluation :

5

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

Évaluation :

5

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Évaluation :

3

Merci

Évaluation :

5

Very friendly

Évaluation :

5

An excellent facility, with an extremely secure and safe.The staff was always informed.

Évaluation :

3

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Évaluation :

5

Very helpful people, and an excellent storage facility.

Évaluation :

5

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

Évaluation :

5

Great place for storage

Évaluation :

5

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Évaluation :

2

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

Évaluation :

2

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Évaluation :

4

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

Évaluation :

1

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Évaluation :

4

Very helpful and understanding when we had to adjust our original order.

Évaluation :

1

Employees are always rude. The G.M. Is pretty ok though

Évaluation :

3

S.O.

Évaluation :

4

Excellent

Évaluation :

3

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Évaluation :

4

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.