Customer Reviews for U-Haul Moving & Storage at State Ave

4 405 évaluations

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
5

One of the safety cables was wrapped in duct tape. It must have been dragging on the ground from a previous rental. The cable was just hanging on my hitch after the first corner. I guess if equipment comes back with tape on the wiring, safety chains, or safety cables then it's worth a deeper inspection to see why. Fortunately I didn't need to rely on the safety equipment and had a smooth experience.

Bradley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

A true Uhaul place

Lynn L. 
Évaluation :
5

Keep up the good work and thanks again.

CLAUDE H. 
Évaluation :
5

Excellent customer service

MONICA S. 
Évaluation :
5

I rented 4 uhauls for a 24 hour period for last saturday 9/18 3 at 5200 state ave kcks and one from 910 southwest blvd. ALL with GUARENTEED reservation. So I started picking them up. when my driver got dropped off at the last location ( 910 southwest blvd) My truck was not there. They gave it away. I already paid with MY Credit card online with the reservation. 22865064. They refused to atleast give me my 50 $guaranteed money back.

PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice B. 
Évaluation :
5

nothing it was great

KATHLEEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi M. 
Évaluation :
1

You should have people working that greet and listen to their customers, workers who add things correctly and don't try and push you off onto the next employee!!

Emily E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMANDA I. 
Évaluation :
3

Took over a day and a couple calls to get the return processed and my account closed. Too long.

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

There is a young lady who works the counter who is very rude. I moved this year and have rented trucks about 7 times since April and every time she is there, she has been rude not only to me but other customers. I've dealt with the male employees and they are easier to work with. Yesterday, she was speaking and a customer went to ask her a question and instead of answering his question, she looked at him and said “ Let me finish my sentence”. When I arrived, I asked her for the keys to the truck, as I have done in the past, to complete the inspection before I left. She refused and said I needed to finish the check in process on my phone and needed to go to the truck to finish it. I went over to the truck and pushed I found my truck and it said I needed to see an employee to get the keys. Being a manager, I understand the issues with finding good employees, but her customer service screams that she doesn't want to be there nor does she want to spend 5 minutes helping customers, but she also doesn't want to go out to clean the trucks and do the return process. She is the only reason that I've started looking at other locations and companies to get a truck.

MICHAEL D. 
Évaluation :
3

Truck was not clean and had nothing but problems with 24/7 return.

RONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY ALLEN J.  |  Expérience générale 
Évaluation :
5

The lady who waited on me and waited on me when I return has a very abrasive personality. She seems to be good at what she does, but her personality just doesn't do well for customer service as I am use to.

ALVIN B. 
Évaluation :
3

We didn't request this location. We requested one 15 miles away. We had to pay for an additional 30 miles that we didn't have to pay for

Ben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

My lights were not working with the trailer and the gentleman found fuses burned out in my truck and replaced them to get lights working. The effort was much appreciated!

CHRISTOPHER Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE D. 
Évaluation :
5

Aucun

GAYLE H. 
Évaluation :
2

The access hours are very inconvenient for my schedule

Jamie R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IVEDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan R. 
Évaluation :
2

Was not treated well by a staff member when I arrived. I was asking for help to try and pick up the truck with the app. I could not figure out how to do it. When I dropped the truck off I tried to use the app and the website, I spent about 30 minutes and it kept having issues reading the barcode by the door, and uploading photos. While on hold with customer service for over 20 more minutes I finally got the web site to work. The fact that it took almost an hour to check the truck back in made this a horrible experience.

JAMES W. 
Évaluation :
4

Nice Staff and Manager

Alice D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATOYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STERLING D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
1

Better customer service and to make requested equipment available to customers on time without the run around.

Lucky A. 
Évaluation :
5

Being able to call directly to the store you are working with. I believe customer service is the key to any company. Call center is ok but not like talking to people you know.

DONAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

N.D.

CLARKE D. 
Évaluation :
5

Staff was ready to go. Trailer was ready and clean. Hooked up the trailer for me and checked the lights. Check in was quick and easy also. Great service!

Bradley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY M. 
Évaluation :
5

Nothing- the customer service was top notch!

Jodi H. 
Évaluation :
5

Was in and out with ease

ANTHONY S. 
Évaluation :
4

Your checkin system was down after hours so I couldn't check the truck in and charge WAY to much for gas. 4 gals when I used ONE. 28 miles. Rediculous. But the previous rental was perfect.

Audry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRMA A. 
Évaluation :
5

It was quick. Thorough. And didn't charge me for the extra 4 hour! Thank you. Best U haul experience of my life!

Audry P. 
Évaluation :
3

The passenger side mirror was defective. It made driving difficult and dangerous. Uhaul gave no offer of consideration despite giving me defective equipment.

JAMES D. 
Évaluation :
1

The truck wasn't cleaned at all, when I cleaned it out to return it I found the previous renters Costco ID and their rental contract. We also had to deliver to a different location because the one we were originally scheduled to deliver to said we could return the truck but not the trailer…excuse me? So I contacted uhaul. The first time the chat person just terminated the conversation stating that I showed as away before they'd even said hello. The next person was more helpful but was quick to terminate the chat as well. They changed the delivery to a location 30 miles outside of our new town and then not only charged us for the extra miles but for the gas that was used going from one location to another. If I ever have to move again I most certainly will not be using uhaul and I will be reporting them to the BBB.

Scottie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
3

Trailer given was my the one on the contract. Asked about getting the correct one and got attitude. While checking lights on the trailer some did my turn on and harness was broken. Still didnt give me the correct trailer. Later on in my trip the wheel bearing gave out on it and got stranded in the middle of an interstate. Waited 2 hours on hold for a response from roadside, only to get no help. I had to fix their trailer. Had I gotten the correct trailer or uhaul had them well maintaned, this wouldn't have happened. Also at the returning location manager kept telling me he will call me to "make things right," I'm still waiting for a phone call

Edgar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Excellent customer service. Friendly and energetic employees.

MICHAELENE C. 
Évaluation :
3

A little more customer experience. They didn't go out and check damage or mileage, and that ended up costing me, because the guy just told me to take a picture if starting gas line on paper was different. Ended up getting charged for fuel that I wasn't supposed to. I disputed the final bill. It went from 68 to 106.00. Didn't even ask to see my pictures after hours checknin.

KAREN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
2

Notify your customer if changes have to be made to their reservation. Was given a smaller truck than I was allowed to reserve and never got an email/call or update via the app. Cost me two trips which resulted in more fuel and mileage chargers and a dragged out move that could've been done more efficiently with correct truck. Repeat customer and this was one of my worst experiences.

Rasheed H. 
Évaluation :
1

The gentleman who checked us in said he would be up to help us look up the trailer, but nobody, but nobody, but nobody came to help I suck up the trailer. The trailer bottom lights did not work. The trailer had a Foul smell like someone broke a bottle of garlic in it. I had to hose it out. When I tried to check it in I could not get the phone to go through and could not tell Anyone that even though The trailer wasn't due until Sunday I had it back on Saturday at 5 PM. The U-Haul center in SMITH center was closed but my previous dealing with a man who ran it was quite pleasant. He did an amazing job of checking in a truck for me.

IRVIN T. 
Évaluation :
5

The people who helped us at the counter and hooking up our trailer we're great. Very friendly and helpful!

Mark S. 
Évaluation :
4

Staff should be more knowledge of the equipment and provide recommendations as needed

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

I requested an appliance dolly with my reservation. It was not included in the truck. Upon my return, I explained that to the young man checking me in. He said, "Yeah, that happens..." then, the charge remained on the receipt. I understand, it's only 10 $but it's 10 $for a service I requested and did not receive. I'm finished moving and I'm glad. I'd hate to have to make another reservation.

Jonathan C. 
Évaluation :
5

Our associate, Connor Guinean, deserves a call out. He helped us verify our hitch was appropriate and was extremely pleasant throughout the process. We were in and out quickly. He also checked us out on return of the trailerâ€"he remembered us, met us in the lot, and had us on our way in no time. It was quick and easy. Connor was great!

Matthew G. 
Évaluation :
3

Need more help on phone service I waited on hold for almost an hour. So I didn't wait any longer got in my car and went to the location. Because I needed to talk to someone. Computers can't do everything!!

FRANCES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry E. 
Évaluation :
5

Very good service.

Marcos R. 
Évaluation :
5

Great service. Made sure everything was what was needed for the move.

Edmund M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN F. 
Évaluation :
5

Fast friendly customer service.

Lavita D. 
Évaluation :
5

Doing great, no problems at all.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

It’s hard to get in touch with representatives long waits on the phone.

CARL W.  |  Premières impressions 
Évaluation :
5

They were all very nice and polite..being older we appreciate this out of the younger people

LINDA C. 
Évaluation :
3

The car smelled terrible. Like an animal had died in it. Awful for a hot day when you have to keep the windows rolled down not to puke.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

I made a change in my reservation for a later pickup. Everything was ready when I arrived. The drop off of vehicle, smooth. Merci!

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny P. 
Évaluation :
5

The gentleman at the counter was very friendly and professional and the cargo van I rented was clean and well-maintained. My overall experience at the State Avenue location was outstanding.

John B. 
Évaluation :
5

Your customer service was excellent. Very friendly and helpful.

ROBERT O. 
Évaluation :
4

Mobile app did not work on my phone. Would not verify location so no other steps could be completed. Otherwise, everything went well.

Byron J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fatimah K. 
Évaluation :
5

Was told I could pick up at 7:30 when booked reservation then told 9 via a voicemail then told 7:30 when I called to double check. When I showed up at 7:45 location didn't open til 9 am. Location customer service was very nice and helpful just got up earlier than had to and then had to wait over an hour for location to open for pick up. Other people at location had had same thing happen to them as well

JUSTIN R. 
Évaluation :
5

The truck was dirty and very smokey never have I ever had an experience ike this form U-Haul it was not cleaned between trips

ALLYSON L. 
Évaluation :
4

Truck was very wobbly but got the 350 mile job done. I booked a 15 foot truck and was given a 26 foot. Aside from the added anxiety of driving a larger truck 350 miles, I was worried about my items shifting and moving in such a large truck. Overall, my trip went well and the truck moved what I needed. Customer service was very good so I appreciate my experience.

Autumn D. 
Évaluation :
5

Office staff very qualified to provide friendly and professional service. The hook up was quick and the safety briefing thorough. The return and disconnect service was also a very good experience. The office and outside staff were very customer friendly.

GERALD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Nothing else! Not a thing! The only thing I have to say about them is, that they need to continue the excellent work that they do! I really do appreciate them! They are awesome, awesome & awesome, thanks😁!

DOROTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

The U-Haul representative was very professional, friendly, knowledgeable, and prompt!

RALPH N. 
Évaluation :
4

More workers to check in 8:00 reservations, but the one that was there was very kind

Paige B. 
Évaluation :
5

Your service was over the top excellent!

Kirkland G. 
Évaluation :
5

Second time I have used this location. Everything was quick and easy. Lots of equipment and accessories to pick from; staff was polite and professional. I would recommend.

DOMINIC G. 
Évaluation :
5

Everything went well, quick and easy. I have nothing to add to improve.

Augustin O. 
Évaluation :
5

The staff at this location was very professional, polite and kind. Wonderful customer service.

Windy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE B.  |  Expérience générale 
Évaluation :
3

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia k.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katriana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon D.  |  Premières impressions 
Évaluation :
5

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  Premières impressions 
Évaluation :
5

Customer service was so helpful and understanding

Leslie W.  |  Premières impressions 
Évaluation :
3

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond M.  |  Expérience générale 
Évaluation :
5

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  Premières impressions 
Évaluation :
5

Very professional

jeffrey j.  |  Expérience générale 
Évaluation :
1

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  Premières impressions 
Évaluation :
4

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Merci.

Kim R H.  |  Expérience générale 
Évaluation :
5

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly M.  |  Expérience générale 
Évaluation :
5

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  Premières impressions 
Évaluation :
5

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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