Évaluations des clients U-Haul Moving & Storage at Steeds Crossing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Steeds Crossing

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Doris D. le

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The manager who assisted me was knowledgeable and professional. Thank you.

Rita C. le

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I was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .

linda G. le

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Not ask for my credit card number multiple times.

Lanny B. le

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It would be like to tell people about the after hours drop off app. that they need to view before they put the keys in the drop box so you can finish filling out the app.

Colleen J. le

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Truck had no pick up the 2nd gear did not engage . This was horrible to drive.

Lois D. le

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Le client n'a pas laissé de commentaire.

George C. le

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Le client n'a pas laissé de commentaire.

Pauline H. le

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Nothing

James P. le

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Not sure

Joseph R. le

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Le client n'a pas laissé de commentaire.

MICHAEL W. le

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1) I was charged an insurance fee when I agreed to no insurance on the initial reservation over the phone... 2) I was never notified and it was never communicated or brought to my attention about the return policy regarding time to turn in the tailer... Luckily I met the deadline and was not charged an additional day's fee... 3) Very disappointed in the lack of communication from all aspects of the company and my overall experience was not good... It's fortunate for your company there are no other major competitors...

David S. le

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Le client n'a pas laissé de commentaire.

joe S. le

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We returned the equipment after hours and had an issue with the online return - received an error message that directed us to call customer service. We called and the lovely customer service agent (can't remember her name - wrote her name on the contract that we left at the facility). She was so very helpful in giving us assistance! She made the end of a hard day very refreshing! She deserves a shout out!

jessica B. le

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Le client n'a pas laissé de commentaire.

Rose V. le

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Le client n'a pas laissé de commentaire.

Jeff D. le

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Extremely slow customer service. 24/7 key was not in the truck. I went to the counter, no employee available. I had to wait in line to collect the key for over 30 minutes, despite the fact I was standing in the key pickup area, no employee acknowledgment.

Julia J. le

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Fast and easy check out.

Thanh T. le

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a little slow bit at the return station

Joseph L. le

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My problem is with customer service. I return it after hours and employee told me I could return it from home. I was really tired at this point from moving all day. So I had to go back to this location to take pics of the trailer. Luckily I was still close when I called customer service and learned that they can't do nothing!

Gretchen B. le

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Easy, convenient, clean, and great customer service! Thank you!

Theodore C. le

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Le client n'a pas laissé de commentaire.

DANIEL D. le

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Make sure your vehicles are maintained properly. The one I had was awful... bad transmission, ignition needs to be serviced as well

Dean B. le

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I was greeted immediately upon entering the storefront. There were two people behind the counter, and upon learning that I was dropping off a unit, one of the gentleman immediately took care of the turn-in process. Quick, timely, efficient, and customer friendly..

Alan M. le

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Le client n'a pas laissé de commentaire.

Elizabeth G. le

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Le client n'a pas laissé de commentaire.

Sammie W. le

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I will definitely use this facility again for my storage needs!

Brett R. le

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Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Brandon U. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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Le client n'a pas laissé de commentaire.

Edward F. le

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Great service all around .

Ruth D. le

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Le client n'a pas laissé de commentaire.

Donald K. le

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Le client n'a pas laissé de commentaire.

Patricia L. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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Le client n'a pas laissé de commentaire.

Teresa R. le

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None

Christopher P. le

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Le client n'a pas laissé de commentaire.

Nathan R. le

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Perfect experience

Bruce H. le

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Le client n'a pas laissé de commentaire.

MICHELLE E. le

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I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

Andrya S. le

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Le client n'a pas laissé de commentaire.

Terrance S. le

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Le client n'a pas laissé de commentaire.

MARK M. le

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Great place; stored stuff there for 3 years with no issues.

Dwayne C. le

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Excellent customer service

Catharine S. le

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Fast, courteous service

Manuel M. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Le client n'a pas laissé de commentaire.

barthaniel M. le

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Le client n'a pas laissé de commentaire.

JULIA J. le

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Fast, efficient friendly!!

JOHN O. le

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The people were great, but it seems like your computer system is slow or hard to use for the employees. But they did a great job and the facility was very nice.

Deborah F. le

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Upon 1st visit had to wait 20 minutes, only one agent checking in customers. Since they did not have a 15 ft truck agent made reservations at another location. I was told to cross the highway and pick it up. Then drove there and the location was closed. Drove back and then Brandon located a fixed truck for me to rent. He was very helpful. It would have been nice to have it pointed out that a $20 fee is charged for after hours drop off.

ROSA R. le

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Their service was excellent. The Longview and gilmer locations could learn a thing or two from this location.

Steven B. le

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Thanks this is so great! O:-)

Erica M. le

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Excellent, friendly and efficient customer service! Highly recommend.

Sean G. le

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Le client n'a pas laissé de commentaire.

Shomba D. le

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None

Marivic M. le

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This seems like a well-maintained store. The employees are very helpful.

Robert J. le

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Le client n'a pas laissé de commentaire.

Vanessa P. le

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Didn't provide ramp for trailer, even though I rented a Furniture dolly. So that was a struggle.

Theodore C. le

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Nothing customer experience was great

Fernando H. le

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Le client n'a pas laissé de commentaire.

Kimberly P. le

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Have the truck on site for the reservation and don't send the customer to another location that doesn't have the equipment either!

Felicia K. le

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This is store was great but I can’t say that for all the others stores I had to go to to pick up a truck in the same day. This store saved the day!!!

Bernard T. le

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Le client n'a pas laissé de commentaire.

David B. le

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The link I was sent when picking up the pickup would not work on my phone (it would not let me upload photos). The vehicle was dirty, had almost half a tank of gas less than what the site showed, and the actual mileage that the pickup had was 114 miles more than what my contract had. An employee verified this and said he would update it but he did not. Luckily for me the same guy checked the pickup in and changed me for the correct amount of mileage but he did so by doctoring the ending contract instead of updating the actual mileage that the pickup had. I hope the next renter actually checks the mileage so that they are not over charged.

Joy Y. le

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Nothing, it was quick and easy. I reserved a pickup truck online, when I got to the location it was approximately 10 mins and I was out and on my way. I would rent from here again and recommend it to others.

Don W. le

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I was double charged plus had a bank overdraft fee of $30. I did your express check in but the representative at the location still swiped my card causing to payments to occur. He should be re-trained on the express checkin process. When I called the local number it put me in a long wait que. The first representative did a cold transfer without telling one department and had a long wait on a continuous message saying complete my experience online. I called back and this representative did a very good job explaining what department I needed to speak with and transferred me to customer service. I disconnected at s long wait. I would highly recommend hiring more help especially during peak hours. Please inform me what is the correct protocol to get this issue corrected.

KEVIN A. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Le client n'a pas laissé de commentaire.

Andres M. le

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Le client n'a pas laissé de commentaire.

glenn W. le

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Le client n'a pas laissé de commentaire.

Cindy G. le

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Nation wide issue with computer software had to wait but well worth the wait.

Jeremey D. le

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Brandon was GREAT help!

Kevin K. le

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super easy, super convienient, everyone was very pleasant especially for being as hot as they were working outside.

CHRISTINA L. le

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Le client n'a pas laissé de commentaire.

Eric F. le

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Great service on reserving, picking up and returning the truck!

JOE W. le

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Very friendly service.

Fernando J. le

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Le client n'a pas laissé de commentaire.

Chien Y. le

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Le client n'a pas laissé de commentaire.

David K. le

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The guy who helped me was super helpful and friendly. He pulled the truck right up for us, explained all my questions well had a smile the whole time.

Angela H. le

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Le client n'a pas laissé de commentaire.

robert J. le

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Le client n'a pas laissé de commentaire.

Diane S. le

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Please ensure that the online system for recording damage prior to taking the truck offsite is functional.

Billy K. le

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When an item is booked for a specific location make sure the asset is available. I had to drive 21 miles and pay 7.35 in tolls when I was redirected to a dealer out of my area when the original location is just 2 minutes from my house.

Abhisek M. le

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It would have been easier for me to drop off at another location. This is my first time renting a U Haul and I did not know I could drop off the vehicle and leave. I had to wait for a while to know that information.

Sheila B. le

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When I got the truck home, I could not open the back door because the floor had been painted and the door dried to the floor. I had to go back to the location to get them to pry the door open. That wasone was very nice.

Vivian T. le

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Le client n'a pas laissé de commentaire.

Angelina R. le

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everything was satisfactory/ no comments

Anthony M. le

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None Everything was flawless

Robert W. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Easy pick up/easy return with a great staff! Thank you.

gerald Z. le

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It's Fast and Easy...Staff was very Professional and really knows what their doing...Very Respectful and Friendly...Thank you so much...

Laura H. le

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Le client n'a pas laissé de commentaire.

Martin Z. le

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Incredible location that expedited a very quick release. Great experience.

Don G. le

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Le client n'a pas laissé de commentaire.

Emily A. le

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The best customer service I've had at a Uhaul yet.

Julia O. le

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Equipment was not at location promised but 20 miles further away. Drop off location was also 10 miles out of the way with several U-Haul retailers closer. While not a lot of money, U-Haul charged us for those miles when they should have waived for the inconvenience.

Gilbert M. le

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Le client n'a pas laissé de commentaire.

Patti H. le

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I’m so pleased. This is without a doubt one of the nicest UHaul facilities I’ve ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

James R. le

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The young lady on duty was neither friendly nor helpful.

James M. le

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Drop off was quick and easy

Bridget S. le

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The overall process as far as getting the box dropped off and picked up, and the condition of the box was good. Every employee that I spoke with was professional and friendly. However the entire process of trying to get my box back was a nightmare. The website did not have any information, there was no FAQ available. Phone numbers listed on the website were not helpful. I had to call different numbers and be transferred to different departments. Now that everything is finished I am happy that it is over.

Christopher L. le

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I went to two locations to get everything needed. Both had really long wait times for service, really understaffed. This was also my experience with returning the equipment.

Austin A. le

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The communication between Uhaul customer service and their locations is non existent. The pods were picked up late from destination 1 and were again picked up late from my new place (supposed to be Friday but wasn’t really picked up till Sunday). Overall it was really stressful moving through you and I would have gone somewhere else had I known that it was going to be this bad. Luckily our experience was not nearly as bad as those that we have talked to so I guess we count ourselves lucky our worst issues was that there was no real schedule for pick ups and drop offs.

JOHN C. le

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Le client n'a pas laissé de commentaire.

Carol K. le

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Le client n'a pas laissé de commentaire.

wilford C. le

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Le client n'a pas laissé de commentaire.

Rollen R. le

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Le client n'a pas laissé de commentaire.

Jason H. le

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Easy online process. I've done business here and its a super clean and tidy facility. Thank you

Teresa R. le

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Very nice staff

PETER M. le

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Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Thank you

darien n. le

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Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

Mike K. le

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Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Taylor M. le

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Great customer service and friendly staff.

Tommy B. le

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The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Jeanine A. le

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Staff was very helpful and accommodating.

Cecily L. le

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Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

david j. le

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Very nice facility!

RICARDO L. le

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Great staff! Very helpful and friendly! I’ve visited several locations and this location is by far the best!!

Claudia D. le

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Excellent customer service! Thank you so much Thanks Claudia Duffield

Ana S. le

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I’m very happy

christopher l. le

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The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

patricia m. le

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Everything went smoothly with the move. All staff were extremely helpful!

elise j. le

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I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn’t a return spot and the staff has not emailed back

Skyler B. le

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Thank y’all!

Annie V. le

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The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn’t like. He was a very nice man and was probably the only nicest employee there. The service was ok

John V. le

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Clean place. Secure. Friendly staff

JOSE G. le

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Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

Iris L. le

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Very satisfied with the service.

Guadalupe A. le

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You guys are proffesional and friendly ill recomend all my friends Thank

Quentin L. le

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Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

thomas c. le

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.

Dung T. le

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excellent

NANCY T. le

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Too bad the rest of my experience with uhaul was terrible.

James J. le

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Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

Greg W. le

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Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

GREG B. le

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Overall met expectation!

Ursula G. le

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Best location

Robert B. le

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Great facility! Staff was always very helpful. Storage building kept super clean!

Vivian M. le

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The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

SUZANNE K. le

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Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

christina z. le

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Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

JAckie B. le

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Friendly courteous staff

Bonnie W. le

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Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Eva G. le

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I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Peter S. le

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Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Loleta R. le

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I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

theresa t. le

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used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

janine d. le

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This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

JAMES M. le

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Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JOSH S. le

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The staff was very friendly and helpful

HENRY LEFTY F. le

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The employees were the best. Always very helpful willing to help any way

Ariel C. le

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I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

JAN P. le

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Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

Frances M. le

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U-Haul enjoyed doing business with you-all.

Candi L. le

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I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.