Évaluations des clients U-Haul Moving & Storage at Steeds Crossing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Steeds Crossing

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

LISA MARIE ANN M.
Évaluation :

The young lady was very understanding and helpful and I was so very greatful for great customer service.

WILLIAM F.
Évaluation :

Le client n'a pas laissé de commentaire.

Rocky F.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMANTHA G.
Évaluation :

Representative Adrian was well informed in products and assisted us above and beyond in that we also rented a storage unit!

Jarad M.
Évaluation :

Have informed employees!! Worst experience ever with uhaul.

WILLIAM B.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

Joyce C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaeliza M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Alwin N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony E.
Évaluation :

Perhaps offer a discount for not having the correct size of truck availble and having to be stuck on the side of the highway thus costing us more time, energy, and money.

cheryl a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brentton C.
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

The clerk who rented us the truck was sarcastic and surly. We made an online reservation while we waited more than twenty minutes. When she finally got around to us she asked if we had a reservation, I told her we just made it, and her reply was ‘well, we probably don't have any trucks.' I asked about the uhaul rental promise and she sighed, rolled her eyes, and continued to say there were no trucks. I told her I would go to another location to which she responded ‘do you want the truck or not?' I replied that I wouldn't have reserved one if I didn't want one and her response ‘people do crazy things.' I received the keys and she said the truck was ‘in the corner' and turned away. After scouring the lot we found the truck tucked in behind the building. The vehicle was filthy. When we returned the vehicle on Sunday at 4:45 pm the clerk refused to accept it saying we were too late and had to use the online check in. I will never use this location again.

Karina G.
Évaluation :

Everything went great with our rental. Our rep was very knowledgeable and had a great attitude

Michael B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LINDA V.
Évaluation :

The 2 employees was busy with one customer when I went in to leave the key. The customer who was returning a trailer before me was walking out as I was waiting and told me to just check it in myself because he had been waiting for a while an no one came out.

PHILLIP RAY W.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel A.
Évaluation :

You charged me $20 for after hours return when I dropped it off before closing

Maryjo R.
Évaluation :

To let the customer know that the card being ran at the time of pick up is pending the return of the equipment. The return process on the self check in upon return process makes you feel like you're going to be charged twice.

Kevin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald L.
Évaluation :

I was very disappointed to not be able to rent a dozen blankets as reserved and paid for but only told at pickup that the many blankets that I saw were dedicated to the location's U-box program.

Charlotte K.
Évaluation :

check windshield washer pump and blades! I drove through a rain storm which turned to snow and the stupid pump would not put any liquid on the windshield!!! It was dangerous and scary!!

David M.
Évaluation :

Very pleased.

Kathryn A.
Évaluation :

Great experience!

JOSE C.
Évaluation :

Keep up the great work. I was in and out of there in less than 10 minutes. The young woman there was very friendly and helpful. High marks for UHaul.

Mary M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald R.
Évaluation :

GM comes across as overwhelmed and less than professional.

Christine B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

Anthony has always taken great care of me. from when i first rented my storage unit. then i upgraded to a bigger one. then rented this truck to move everything to my new home.

Jeff G.
Évaluation :

This uhaul location was out of blanket pads, so I had no padding to protect my furniture.

Austin R.
Évaluation :

Friendly staff. Great service and equipment. I wouldn't change a thing. Thanks!

Brad c. | Expérience générale |
Évaluation :

Great Location and Great Staff

RANDY M.
Évaluation :

Service was perfect .

Laura B.
Évaluation :

Clarify the online instructions. The instructions said I needed more id than what I had so I took my house lease and my passport. Neither one was needed. Also tell me upfront, at the time I make the reservation, that I need a credit card and not a debit card.

Michael M.
Évaluation :

1) Uhaul changed our pick up location without consulting us, so we went to the wrong location. 2) when we got to the right location, the first employee was rude and dismissive. She picked up her cell phone and just walked away. 3) when someone else arrived to assist us, we come to find out that they had rented out our reserved truck to some random person under my husband's ID information. It was ridiculous and as this was our first experience with uhaul, has left an impression that the company is unprofessional and completely unorganized.

Kevin M.
Évaluation :

Staff was very professional, friendly and informative. Easy in and easier out.

Randal S.
Évaluation :

Made the reservation online, and was supposed to be the mobile pickup. Got there and it didn't work. Went inside and the guy said, oh, yeah, that won't work with these rentals? We needed to see your credit card? That whole process was clumsy and poorly communicated. Good thing I was picking up during business hours.

Elliott N.
Évaluation :

Le client n'a pas laissé de commentaire.

Adrian H.
Évaluation :

There was little that seemed to be what I had confirmed online today before. I had enter to pick up my truck at a different location and it had been advertised at .29 per mile. It ended up having to pick it up 15 mile away and it ended up renting at 1.39 per mile. The added cost and the extra mileage almost doubled what I thought it was going to cost me. This seemed like the extra miles to pick up definitely played into you favor but perhaps that why it was setup that way.

Nancy B.
Évaluation :

Keep up with defects on equipment. The first truck I was given was a much nicer model, but had a missing headlight retention bracket.

Keith C.
Évaluation :

Commonly touched surfaces could have been a little cleaner. I cleaned the cab before I started my trip and a lot of dirt from previous people came up. Other than that, great place

Barbara C.
Évaluation :

Nothing

bridges J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaime R.
Évaluation :

The staff was extremely helpful and cordial. I really appreciated their help. The facility was also very clean and organized. Thank you!

KENT M. | Expérience générale |
Évaluation :

outstanding staff and service. highly recommended

VALYNCIARENEE W.
Évaluation :

The manager and team at Pflugerville location were excellent!!

louis S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH M.
Évaluation :

Le client n'a pas laissé de commentaire.

candie A.
Évaluation :

I won't be using uhaul again. This was a horrible experience that left me crying in the facility because of the horrid treatment I received. Not only was I lied to about being called, but I was also spoken to in the rudest manner possible. I have literally started calling your company U-Suck.

Aundre M.
Évaluation :

Every time I got to Uhaul I know that I am going to be taken care of. They always go above and beyond to make sure that i have no issues from start to finish.

VERONICA S.
Évaluation :

Nothing excellent service all around

Venina S.
Évaluation :

If I could give this place "0" stars I would. Front Desk attendee seemed to care less that I was there, standoffish. Very short, not friendly. That should have been my warning. Just gave me the key to the truck and said its somewhere to the left in the back, that was all the instructions I was given and I got that from the only nice person that worked there when he walked in. I had to roam around with forklifts and other employees working but no one willing to help. I get the truck, it is not clean, I did not check the wipers before I left since I thought they would give you a truck that was safe. I was traveling from Austin Texas to Kentucky. I am driving the truck on I-40 Little Rock to Memphis, it begins to get dark, and starts to rain. The headlights are dirty, I can barely see and the wipers are old and not taking off the rain. I am in the middle of no where, I can UHaul roadside assistance, they ask me to pull over, you can't in that area since there really is nothing there. Get to Memphis, get roadside assistance for the wipers, my dad also realizes one of the headlights is getting ready to burn out so we now have to sit at a rest stop until morning so i could drive safely. I am so disappointed with this location and with UHaul. They took my life and others at risk due to the poor condition of the truck. I am now worried about Covid since they did not clean the outside of the truck did they even take a few minutes to disinfect the inside of the truck.

MALINDA W.
Évaluation :

Drove 10 miles and was charged 12.00 for gas? RIDICULOUS

Mark D.
Évaluation :

The experience was quick and very professional. I applaud U-haul and the location.

MORGAN R.
Évaluation :

Le client n'a pas laissé de commentaire.

RAYMUNDO L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Yin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel J.
Évaluation :

The new Manager Anthony Hopkins is a great guy to work with. There was an issue with getting the truck back and he worked with me and was very courteous. I've worked with this location before and the management wasn't very good. I had to write because this time the experience was exceptional.

Julie P.
Évaluation :

Le client n'a pas laissé de commentaire.

Carly R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher L.
Évaluation :

Quick and easy. Was not able to check in for some reason on the website, did not recognize my rental. The representative at the location was able to assist, very pleased.

Jimmy E.
Évaluation :

The young lady at the counter was very nice

DEBORAH L.
Évaluation :

I really like this location, it is close to my home but also it always has what I need.

Scotland C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandice B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christian S.
Évaluation :

We are so thankful for this team! They'll helped us evaluate the trailer after it was loaded and got us fitted with a better higher hitch for a safer trip. We breathed a sigh of relief leaving for our destination and made it there with zero issues. Great team, would definitely rent there again, thank you!

Adam L.
Évaluation :

Had trouble doing it remotely on phone.

John S.
Évaluation :

The employees working this location greet you as you walk in the door and ensure that you are left with what you need.

Nicholas G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kien Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim E.
Évaluation :

I would not recommend u-haul corporate! The business model is unaccommodating an totally frustrating! The local dealers are the only thing that saves your fucked up corporate people!

Scotland C.
Évaluation :

Le client n'a pas laissé de commentaire.

JANICE J.
Évaluation :

Le client n'a pas laissé de commentaire.

Selena W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Le client n'a pas laissé de commentaire.

Roseann G.
Évaluation :

Le client n'a pas laissé de commentaire.

Carmen E.
Évaluation :

Le client n'a pas laissé de commentaire.

David F.
Évaluation :

We rented a 15' moving van with a tow dolly to tow our car. The car was put on the dolly at the pick up spot and tied down by the employees there. They put the straps over the two front tires and we made the 1500 mile trip only to discover that one of the straps came off and we only had one strap holding the car. We were lucky disaster did not strike. If the car had fallen off the dolly while were driving It could have been catastrophic and possibly killed someone. The employees at the Pflugerville Texas location were very incompetent and were not friendly. So glad nobody was killed by their ineptness

james G.
Évaluation :

Le client n'a pas laissé de commentaire.

Breeana D.
Évaluation :

Poor customer service! Over charged!!

Jessica K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert J. | Premières impressions |
Évaluation :

The manager was extremely professional and pleasant. He went over the contract, letting me know everything that was essential. Afterwards, he answered any question that I had.

Jennifer T. | Premières impressions |
Évaluation :

The desk attendant was indifferent and unfriendly. The facilities however are well maintained and convenient.

Chandler C.
Évaluation :

Fix your mobile app. I wadn't able to get it to work, yet you're trying to charge me an extra $20 after hours fee for its use. I will be disputing this charge, as I had to check in and out personally.

Ramon G.
Évaluation :

Le client n'a pas laissé de commentaire.

Prem K.
Évaluation :

Driver was excellent of all.

Jim W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jim W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan R.
Évaluation :

Le client n'a pas laissé de commentaire.

arnold K.
Évaluation :

Le client n'a pas laissé de commentaire.

Sherrilyn D.
Évaluation :

Le client n'a pas laissé de commentaire.

Don L.
Évaluation :

Le client n'a pas laissé de commentaire.

William S.
Évaluation :

Friendly prompt

arthur C.
Évaluation :

I moved form Texas to Maryland and U-Haul had excellent prices. Well like the old saying goes you get what you pay for. The boxes are cheaply made from plywood and 2x4's. The lock and hinges were barley hanging on on one of the boxes. The screws were ripped right out of the wood. Had I know what they looked like beforehand I would have a canceled and used a different company. Once my boxes were in Maryland my boxes were dropped I received a call stating that my 2 boxes would be dropped off and my third box would dropped off a week later after I emptied my first 2 boxes. I told them that this did not work for me and they said that there truck was out of service and that was all they could do. After being in the phone with multiple people my boxes were dropped off the same day a couple hours apart. I had to cancel my movers and I lost money. I had to rebook with a new company costing me more money. I will never use this service again nor will I recommend any one to use them.

Caroline R.
Évaluation :

I was very disappointed that I was not told to notify UHAUL one day before my planned move out date. I am out of the state and had arranged for my sister to move my stuff out. I called ahead to notify UHAUL of my move out date and authorize my sister on to the account. When my sister arrived to the empty the UBOX (after renting a truck and driving 40 miles) she was turned away because we had not notified UHAUL to lower the UBOX to the ground level. I am very disappointed in the waste of time, money and gas my sister was put through and expect a refund at least of the last month.

Timothy L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ken P.
Évaluation :

Le client n'a pas laissé de commentaire.

Julian G.
Évaluation :

I do not understand why I had to return the u haul back to the original location when other locations allow to return the trucks at another location?

Dustene H.
Évaluation :

Le client n'a pas laissé de commentaire.

XAVIER B.
Évaluation :

I spoke on the phone with a scheduler due to a problem I was having with a time pick-up. She was very rude, unhelpful, and spoke over me the entire time. I almost cancelled. Everyone else was exceptional. One bad apple can ruin a business

COLETTE C. | Expérience générale |
Évaluation :

Lucas is an amazing manager. He really went above and beyond to take care of me. I have had so many problems, almost monthly, with the billing department not being trained correctly in how to process an electronic check. This time there was a typo and my unit was scheduled to be cleaned out. Lucas made sure my unit was still locked after hours, contacted the manager of my location to correct the problem and call me the next day, and gave me a free month due to my constant issues. I would have left UHaul this month if it weren’t for his caring and understanding.

Ronald S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sherri W.
Évaluation :

Fast efficient service. Everything was smooth and clearly explained. Would use again.

Dawn C. | Premières impressions |
Évaluation :

I considered this experience to be somewhat hectic and disorganized. The truck I rented for moving was ok, but the driver door didn't shut and the alert stayed on that the drivers side door was open while driving. While being issued my storage area I was assigned to the wrong size, an alarm went off while trying to open the door. I then had to back everything back up into the Uhaul drive to another building, and then unloading it again.

Latoya P.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

Tanja from Pflugerville was AWESOME!!!!!!!!! Excellent operator of equipment, swift & efficient.

Ravindra Varma L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer P.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin S. | Premières impressions |
Évaluation :

The facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn’t know or care about what she was doing, I now have two U-haul accounts.

Fernando M. | Expérience générale |
Évaluation :

.

Marcalina J. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ben N. | Premières impressions |
Évaluation :

Great u-haul center with top notch customer service!

Selena W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rodrigo M. | Expérience générale |
Évaluation :

The location is super convenient, very clean and had everything I needed during the over a year period I used it. I would highly recommend this place and also the people that work here, who were always super nice.

jessica b. | Premières impressions |
Évaluation :

Very friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.

dana b. | Premières impressions |
Évaluation :

This entire ALL FEMALE staff is beyond AMAZING! They are friendly, professional and fantastic. This was a hard and stressful move for me and they made it so much better. This is the best Uhaul I have ever been to. I highly recommend this location!

mary a. | Expérience générale |
Évaluation :

The only reason, they get 3 stars and not 4 or 5 was because of billing issues. Their system tried to charge me twice several times. Sending Non payment notices even though i was paying direct withdraw. The place itself, was good. The employees were nice and fair. Especially when I had to call customer service reference to being sent non payment bills. They quickly recognized that payment had been made and worked hard to correct the issue.

Marvin F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RANDALL R. | Expérience générale |
Évaluation :

Severely under staffed and not well trained. Won’t be back!!

Gretchen B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jessica n. | Expérience générale |
Évaluation :

We had no issues everyone was great

Shanae R. | Premières impressions |
Évaluation :

Vague instructions were given for the location of unit. Roamed around for 20 minutes until we saw a guy on a bike. We asked him for directions and he sent us in the opposite direction of the unit, after roaming around for another 15 minutes. Wasted too much time.

Laquita B. | Premières impressions |
Évaluation :

Staff was very courteous and professional

mary a. | Premières impressions |
Évaluation :

Great customer service!

Jaeliza M. | Premières impressions |
Évaluation :

I believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.

Canetra W. | Premières impressions |
Évaluation :

several issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today

Kyle K. | Expérience générale |
Évaluation :

Well since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.

yolanda g. | Expérience générale |
Évaluation :

Quick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good

DWAYNE W. | Premières impressions |
Évaluation :

Great service and price.

Keith T. | Expérience générale |
Évaluation :

My only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.

Kenneth P. | Premières impressions |
Évaluation :

My card nor pin worked but the young man assisted us in no time.

Roberto P. | Premières impressions |
Évaluation :

It esa really great the attention you gave me!

Rita C. | Expérience générale |
Évaluation :

I was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .

Sammie W. | Expérience générale |
Évaluation :

I will definitely use this facility again for my storage needs!

Brett R. | Premières impressions |
Évaluation :

Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Teresa R. | Expérience générale |
Évaluation :

None

MICHELLE E. | Premières impressions |
Évaluation :

I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MARK M. | Expérience générale |
Évaluation :

Great place; stored stuff there for 3 years with no issues.

Emily A. | Premières impressions |
Évaluation :

The best customer service I've had at a Uhaul yet.

Patti H. | Premières impressions |
Évaluation :

I’m so pleased. This is without a doubt one of the nicest UHaul facilities I’ve ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Jason H. | Premières impressions |
Évaluation :

Easy online process. I've done business here and its a super clean and tidy facility. Thank you

Teresa R. | Premières impressions |
Évaluation :

Very nice staff

PETER M. | Premières impressions |
Évaluation :

Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Thank you

darien n. | Expérience générale |
Évaluation :

Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

Mike K. | Expérience générale |
Évaluation :

Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Taylor M. | Premières impressions |
Évaluation :

Great customer service and friendly staff.

Tommy B. | Premières impressions |
Évaluation :

The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Jeanine A. | Expérience générale |
Évaluation :

Staff was very helpful and accommodating.

Cecily L. | Premières impressions |
Évaluation :

Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

david j. | Expérience générale |
Évaluation :

Very nice facility!

RICARDO L. | Premières impressions |
Évaluation :

Great staff! Very helpful and friendly! I’ve visited several locations and this location is by far the best!!

Claudia D. | Expérience générale |
Évaluation :

Excellent customer service! Thank you so much Thanks Claudia Duffield

Ana S. | Expérience générale |
Évaluation :

I’m very happy

christopher l. | Expérience générale |
Évaluation :

The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

patricia m. | Expérience générale |
Évaluation :

Everything went smoothly with the move. All staff were extremely helpful!

elise j. | Expérience générale |
Évaluation :

I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn’t a return spot and the staff has not emailed back

Skyler B. | Expérience générale |
Évaluation :

Thank y’all!

Annie V. | Expérience générale |
Évaluation :

The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn’t like. He was a very nice man and was probably the only nicest employee there. The service was ok

John V. | Expérience générale |
Évaluation :

Clean place. Secure. Friendly staff

JOSE G. | Expérience générale |
Évaluation :

Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

Iris L. | Expérience générale |
Évaluation :

Very satisfied with the service.

Guadalupe A. | Expérience générale |
Évaluation :

You guys are proffesional and friendly ill recomend all my friends Thank

Quentin L. | Expérience générale |
Évaluation :

Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

thomas c. | Expérience générale |
Évaluation :

.

Dung T. | Expérience générale |
Évaluation :

excellent

NANCY T. | Expérience générale |
Évaluation :

Too bad the rest of my experience with uhaul was terrible.

James J. | Réservation |
Évaluation :

Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

Greg W. | Expérience générale |
Évaluation :

Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

GREG B. | Expérience générale |
Évaluation :

Overall met expectation!

Ursula G. | Expérience générale |
Évaluation :

Best location

Robert B. | Expérience générale |
Évaluation :

Great facility! Staff was always very helpful. Storage building kept super clean!

Vivian M. | Réservation |
Évaluation :

The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

SUZANNE K. | Réservation |
Évaluation :

Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

christina z. | Expérience générale |
Évaluation :

Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

JAckie B. | Expérience générale |
Évaluation :

Friendly courteous staff

Bonnie W. | Expérience générale |
Évaluation :

Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Eva G. | Expérience générale |
Évaluation :

I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Peter S. | Expérience générale |
Évaluation :

Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Loleta R. | Expérience générale |
Évaluation :

I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

theresa t. | Expérience générale |
Évaluation :

used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

janine d. | Expérience générale |
Évaluation :

This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

JAMES M. | Expérience générale |
Évaluation :

Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JOSH S. | Expérience générale |
Évaluation :

The staff was very friendly and helpful

HENRY LEFTY F. | Expérience générale |
Évaluation :

The employees were the best. Always very helpful willing to help any way

Ariel C. | Expérience générale |
Évaluation :

I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

JAN P. | Expérience générale |
Évaluation :

Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

Frances M. | Expérience générale |
Évaluation :

U-Haul enjoyed doing business with you-all.

Candi L. | Expérience générale |
Évaluation :

I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.

Non reviews have been submitted for this location.

Retour
Haut de la page