Évaluations des clients U-Haul Moving & Storage at Steeds Crossing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Steeds Crossing

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Stephen W. le

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I had a very difficult time getting a hold of someone on the phone at both Uhaul locations (Ventura and Pflugerville). Very frustrating.

Adrian S. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Alicia V. le

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Only one individual working at that time. Not a very friendly person.

Todd S. le

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Le client n'a pas laissé de commentaire.

Ruben M. le

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Instantly helped unload the truck and I was on my way. Great customer service.

Mary D. le

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When I returned this truck on Monday the staff was helpful and respectful. On Sunday we left 'THE TRUCK FROM HELL', which we got from the Cedar & Jolly location in Lansing, MI, which was still full. The man on duty was less than helpful or respectful considering the nightmare we had with the other truck. Look for more on the Lansing, MI, Cedar & Jolly store and 'THE TRUCK FROM HELL'.

Anissa P. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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For the company, not the location: your website is slow, unresponsive and did not even want this location to show up, your phone service rep did not find it either. Please dont make customers download an app yo check i. After hours to avoid a $25 fee...call me if i want more feedback 5127044438

Anna A. le

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Larger storages 10 x 40 or larger

Jesse M. le

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The website says one thing the location reps told me something completely different. The price on the website say 79 cents per mile and they charged me 99 cents per mile. Not cool

Judy L. le

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Your staff was cordial but.basically indifferent. Our truck had loud doors and 1/8 tank of gas so we had to put gas in the vehicle immediately, which was a pain in the schedule. We were told truck right out front, we ended up walking all the way to the last two trucks before we found the truck - only after trying to start two more - I guess it would have been nice for someone to explain the coding for finding the right truck or even walked us to the truck? I don't know just seems like that would have been helpful. When brought truck back I stood in line waiting figuring someone had to check truck out, mileage, damage, that dolly we rented was in truck? But nope, I stood in line to just had someone a key? I of course took pictures on my way out so I couldn't be charged or blamed for anything since no one bother to check anything out. Just seemed weird to me but who knows maybe that's the usual customer service experience.

Jorden H. le

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Le client n'a pas laissé de commentaire.

sam P. le

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Le client n'a pas laissé de commentaire.

Tamera M. le

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Great service as always - That is why I keep going back.

Joseph R. le

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Le client n'a pas laissé de commentaire.

MICHAEL W. le

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1) I was charged an insurance fee when I agreed to no insurance on the initial reservation over the phone... 2) I was never notified and it was never communicated or brought to my attention about the return policy regarding time to turn in the tailer... Luckily I met the deadline and was not charged an additional day's fee... 3) Very disappointed in the lack of communication from all aspects of the company and my overall experience was not good... It's fortunate for your company there are no other major competitors...

David S. le

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Le client n'a pas laissé de commentaire.

joe S. le

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We returned the equipment after hours and had an issue with the online return - received an error message that directed us to call customer service. We called and the lovely customer service agent (can't remember her name - wrote her name on the contract that we left at the facility). She was so very helpful in giving us assistance! She made the end of a hard day very refreshing! She deserves a shout out!

jessica B. le

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Le client n'a pas laissé de commentaire.

Rose V. le

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Le client n'a pas laissé de commentaire.

Jeff D. le

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Extremely slow customer service. 24/7 key was not in the truck. I went to the counter, no employee available. I had to wait in line to collect the key for over 30 minutes, despite the fact I was standing in the key pickup area, no employee acknowledgment.

Julia J. le

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Fast and easy check out.

Thanh T. le

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a little slow bit at the return station

Joseph L. le

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My problem is with customer service. I return it after hours and employee told me I could return it from home. I was really tired at this point from moving all day. So I had to go back to this location to take pics of the trailer. Luckily I was still close when I called customer service and learned that they can't do nothing!

Gretchen B. le

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Easy, convenient, clean, and great customer service! Thank you!

Theodore C. le

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Le client n'a pas laissé de commentaire.

DANIEL D. le

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Make sure your vehicles are maintained properly. The one I had was awful... bad transmission, ignition needs to be serviced as well

Dean B. le

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I was greeted immediately upon entering the storefront. There were two people behind the counter, and upon learning that I was dropping off a unit, one of the gentleman immediately took care of the turn-in process. Quick, timely, efficient, and customer friendly..

Alan M. le

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Le client n'a pas laissé de commentaire.

Elizabeth G. le

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Le client n'a pas laissé de commentaire.

Sammie W. le

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I will definitely use this facility again for my storage needs!

Brett R. le

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Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Brandon U. le

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Le client n'a pas laissé de commentaire.

Teresa R. le

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None

MICHELLE E. le

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I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MARK M. le

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Great place; stored stuff there for 3 years with no issues.

Emily A. le

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The best customer service I've had at a Uhaul yet.

Patti H. le

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I’m so pleased. This is without a doubt one of the nicest UHaul facilities I’ve ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Jason H. le

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Easy online process. I've done business here and its a super clean and tidy facility. Thank you

Teresa R. le

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Very nice staff

PETER M. le

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Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Thank you

darien n. le

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Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

Mike K. le

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Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Taylor M. le

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Great customer service and friendly staff.

Tommy B. le

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The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Jeanine A. le

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Staff was very helpful and accommodating.

Cecily L. le

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Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

david j. le

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Very nice facility!

RICARDO L. le

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Great staff! Very helpful and friendly! I’ve visited several locations and this location is by far the best!!

Claudia D. le

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Excellent customer service! Thank you so much Thanks Claudia Duffield

Ana S. le

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I’m very happy

christopher l. le

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The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

patricia m. le

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Everything went smoothly with the move. All staff were extremely helpful!

elise j. le

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I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn’t a return spot and the staff has not emailed back

Skyler B. le

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Thank y’all!

Annie V. le

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The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn’t like. He was a very nice man and was probably the only nicest employee there. The service was ok

John V. le

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Clean place. Secure. Friendly staff

JOSE G. le

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Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

Iris L. le

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Very satisfied with the service.

Guadalupe A. le

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You guys are proffesional and friendly ill recomend all my friends Thank

Quentin L. le

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Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

thomas c. le

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Dung T. le

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excellent

NANCY T. le

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Too bad the rest of my experience with uhaul was terrible.

James J. le

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Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

Greg W. le

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Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

GREG B. le

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Overall met expectation!

Ursula G. le

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Best location

Robert B. le

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Great facility! Staff was always very helpful. Storage building kept super clean!

Vivian M. le

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The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

SUZANNE K. le

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Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

christina z. le

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Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

JAckie B. le

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Friendly courteous staff

Bonnie W. le

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Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Eva G. le

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I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Peter S. le

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Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Loleta R. le

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I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

theresa t. le

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used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

janine d. le

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This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

JAMES M. le

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Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JOSH S. le

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The staff was very friendly and helpful

HENRY LEFTY F. le

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The employees were the best. Always very helpful willing to help any way

Ariel C. le

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I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

JAN P. le

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Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

Frances M. le

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U-Haul enjoyed doing business with you-all.

Candi L. le

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I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.