Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

2 298 évaluations

20607 FM Rd 685   Pflugerville, TX 78660

(512) 251-2090

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 251-2090

20607 FM Rd 685
Pflugerville, TX 78660

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dargel Oreste C. 
Évaluation :
1

There was no one present upon drop off, in the middle of completing the drop off paperwork on my phone I saw a gas charge for 10 even though the gas was at the same level as when I picked up. I was able to produce a picture of the fuel meter at time of pickup with a time and date stamp to which the employee shrugged and proceeded to show me a picture of the gas meter before the vehicle was moved and parked. Bringing the gas down to half. This person was extremely rude, passive aggressive, and the overall experience felt extremely dishonest on Uhauls part.

Lyric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle A. 
Évaluation :
5

Rien

THADDEUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

My reservation was moved from the original location to a new one WITH NO WARNING FROM U-HAUL. Online, it still showed my location was U-Haul Moving & Storage Round Rock. I get there to pick up my trailer, and was told it was move to a location in Pflugerville. Went to that location and was told is was at another location in Pflugerville! So...3 different locations to try to get my trailer. I understand having to move reservations depending on equipment availability, but not notifying me is a huge "F" up you your part.

KEN C. 
Évaluation :
5

The steering wheel was hard to turn. But I like driving the van rather the reuck.

Bethany L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSHUA T. 
Évaluation :
5

It was a 26 foot gas truck w 172k miles on it so it was exactly what you'd think it was like. Good news is it didn't break down.

Andrew D. 
Évaluation :
5

The staff was very nice and helpful. Good customer service is hard to find these days. But this staff did a great job.

Lloyd E. 
Évaluation :
5

Young lady who helped me was nice and professional ☺️

JANET M. 
Évaluation :
5

Everything went smoothly, from paperwork to being hooked up. Was in and out in about 20 minutes. Prices and options were suggested. Inventory was plentiful.

VINCENT P. 
Évaluation :
2

Schedule pickup at different location. Never received notice pickup location was changed until I got to original location. Also they did not notify me that the truck I selected to rent was not available. Lost about 45 minutes on time I was supposed to have rental.

Christopher S. 
Évaluation :
3

The lady that helped me ring out was stuck up and had No idea what's chip was . I also got over charged for whatever reason . Upset with that. Since I been moving a damn day. But the truck was great

Evan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dargel Oreste C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sitty S. 
Évaluation :
5

The lady that helped us was so nice and the store was pretty solid. The only thing I would change is the smoking area where people have left butts and ash on the building from putting out their smokes. But solid location!

Dallas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manesh S. 
Évaluation :
5

Great service

JOHN H. 
Évaluation :
5

Excellent customer service, awesome, friendly people and a clean and organized atmosphere! What's there to improve?

Chase V. 
Évaluation :
5

I was told that I would have 24 pads per container but I didn't… but we were fine with what we had and it was more than we needed. Just didn't want to pay for something we didn't get. I explained this to dispatch and they said they would look into it.

Diala W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aung T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
4

I could not find a drop keep or slot to return the vehicle

Latoya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara W. 
Évaluation :
5

Great service and very complete description of the process

Michael B. 
Évaluation :
5

Nothing, everything went well. Thank you

Marek W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
4

Please for the love of god don't offer to convert a reservation to truckshare 24/7 if it isn't actually offered.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baffour D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodrigo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLISA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samara M. 
Évaluation :
2

When I arrived I was told to go park the trailer on the front lot and that I would be receiving a email once they check it in. No one helped me unhook the trailer from my vehicle which is unprofessional at the very least. Every other uhaul I have ever used has always hooked/unhooked the trailer when I came to return it. I was very disappointed.

Juan M. 
Évaluation :
2

My truck was parked far in the back, out of sight, despite my reservation having been made an hour prior. The staff did not know where to find the barcode to scan to confirm my location in the app. The driver's side door of the truck did not seal completely, so there was lots of wind noise. The gas gauge is misleading.

Eric O. 
Évaluation :
4

S.O.

jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Millicent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
2

Uhaul needs to get back to basics. ALL THEY DO is rent storage units and vehicles. Its not complicated, yet every customer service representative we talked to could not simply explain how Uhaul charges for truck rentals. We were told we could extend the rental on a daily basis, just call and reserve for another day. A couple agents told us we had to return truck, no options. We got through to a manager eventually, after much consternation and argument and he told us it was not a problem. Were we going to pay a daily rate with milage or a weekly rate with 750 miles included? Nobody could say for sure. WHAT? Why not, it's not rocket surgery. By the time we returned van, they charged us 10 bucks a day for insurance, but we had our own full coverage insurance so we got screwed to the tune of $210 with nothing we could do about it. If there is any chance customers could accidently opt for that insurance, the clerk should draw attention to that so we don't get screwed out if $210! It's NOT COMPLICATED, why do so many things fall through the cracks with these people. The trucks are good, the system is in place, its just that hardly anybody up there is effective at their job at the counter. I need to know what I am paying for with no surprises! Then we found out that we have to return truck after 3rd week NO MATTER WHAT for 30 day maintenance. NOBODY EVER TOLD US THAT. We were told that we would not pay until truck was returned at the end of the rental period when the milage was counted. Then they proceeded to debit my account for $750 without notifying us. WHAT THE HELL UHAUL? If there were ANY alternative to Uhaul, I might be inclined to try them instead. I guess Uhaul has cornered the market and doesn't give a crap, they can afford to b team it and phone it in like amateurs and get away with it. Par for course these days, another fine institution going to crap. Good luck!

Marcella A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella D. 
Évaluation :
2

Not friendly staff

Abdul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Petr Z. 
Évaluation :
2

Not to up charge for gas when it was where it was left at. Plus let someone know about the different types of cards that can be used. For example a debit card cannot be used in replacement of a credit card. Which by the way is ridiculous.

Jasmine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlan F. 
Évaluation :
5

All was great!! Treated with respect!!! Thanks

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JESUS P. 
Évaluation :
5

Hotdogs

JUAN W. 
Évaluation :
5

nothing everything was great

Calmelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney L. 
Évaluation :
5

Very good

FLOYD M. 
Évaluation :
4

I made a reservation a week in advance at a location near where I needed the trailer. When I arrived I was told the trailer was not located there and I would have to drive 30 miles to go pick it up (and return it other location). This was a major inconvenience and was not mentioned on the website, nor was I contacted ahead of time so I could build in additional travel time. This could have been avoided with better customer service by uHaul.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

I paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!

JESUS P.  |  Expérience générale 
Évaluation :
3

The after house system for picking up a truck was extremely confusing and difficult. It was not explained when truck was reserved.

Gabriel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boyd G. 
Évaluation :
5

Everything was great. Customer service was fantastic!

Mary W. 
Évaluation :
5

cake and cookies. Everything was great!

DAVID B. 
Évaluation :
5

This uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I'll be back

Mary S.  |  Expérience générale 
Évaluation :
5

Great place to rent a UHaul - very easy.

Nathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Great customer service!

Jennifer M. 
Évaluation :
5

Was not told by customer service that there was 2 versions of rental. One Way rental or In-Town rental. I used the In-Town rental which cost me more per mileage to rent and I had to return the truck back to original location of rental which was out of my way. The lady at the rental location told me that I should have chosen the One Way rental which would have saved me mileage cost and I could have left the truck at the closets location to me. I called customer service twice to see if I could leave the truck closer to my location. Not once did they recommend using the One Way rental. Also customer service rep seemed very un-professional and acted like she did not want to be there at all. You guys need to either pay your team more so they will care about their job or start firing people not performing to a higher standard.

John L. 
Évaluation :
3

I didn't get the final receipt. I got the email but it is still showing the estimate not the final amount.

Dananjaya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KILEY ELAINE D. 
Évaluation :
4

I arrived on time with a reservation... Truck arrived 30 minutes later.

Brandon D. 
Évaluation :
1

Get rid of the guy at the front desk. He does not know how to treat customers.

matthew E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

I'll be back

PATRICK A. 
Évaluation :
5

Easy pickup

William M. 
Évaluation :
5

Merci.

Pearl C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Serena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim F. 
Évaluation :
2

Gas not refund first was 1/4 gas left so I put full gas til finish with uhaul I drop off place it was 1/2 should have refund some. it expensive to pay gas should have refund where have left gas person say sorry not refund huh really serious!!! Oh dang take advantage of my money to pay for nothing refund left gas next time I will not let use uhaul truck again cause no refund where have left gas I will tell all my friends no good sorry it negative about Gas left not refund

Sammy G. 
Évaluation :
1

The customer service is the worst. I tried doing the self service mobile pickup, but it would not work. Their was no other customers in the store and they still didn't want to help me, they just said sorry we can't help you or assist you if you are having trouble picking up. I could not believe how unprofessional and rude they were. I rented a larger truck the day before from penske and penske customer service was great. I going to make sure I post how bad this location is and how much great penske is all over social media. Never use Uhaul again.

Cary B. 
Évaluation :
5

Real nice. new location...

Tim C. 
Évaluation :
3

Mud in the cab of the truck.

Octavius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie H. 
Évaluation :
5

Making reservations through your web site on a PC is very poor. The expectations is a phone or mobile device, and it is bad customer service. Navigating through the rental steps is hard because the decline of additional services on each step is not easy to find. Granted 99 % of rentals need this. I got directed to another U-Haul page the first time. Lost a second reservation because I had to scan my driver's license as a jpeg - not stated on the web page, and lost a second reservation because it times out. Then I get to the rental counter and have to provide another scan of my license!!! WHY?? You have it, how many places do you need it and why??:?!!!???: I am not happy with at least 2 copies of my license in your database. That has enough information for identity theft. If I find out this has caused a problem, I will come after your company.Two copies is ridiculous, a waste of time and energy, and a security hazard. The staff at the rental location provide excellent customer service, which corporate should emulate.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE F.  |  Premières impressions 
Évaluation :
3

Hi Lll

DEBORAH N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Expérience générale 
Évaluation :
5

Lip at entry point makes it very difficult not to drop anything off of the provided carts.

Jesus P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcie h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chenita e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rhonda b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracie F.  |  Online Move In 
Évaluation :
1

I DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!

maria m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
5

Excellent Service, well maintained facility and helpful staffs.

Vinay B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chenita e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy O.  |  Expérience générale 
Évaluation :
1

I will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn't available and they said I could drive 100 miles away to get it.

stephannie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA DIANE T.  |  Premières impressions 
Évaluation :
5

Great service and helpful

Kimberley G.  |  Expérience générale 
Évaluation :
3

Storage unit leaked water over all belongings.

Albert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john c.  |  Premières impressions 
Évaluation :
5

If I ever need storage again I would pick this location.

saribeth t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia L.  |  Online Move In 
Évaluation :
3

Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier

David C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ltidrick R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre H.  |  Expérience générale 
Évaluation :
1

I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn't even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.

Kelli M.  |  Online Move In 
Évaluation :
1

I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn't give me a nice reliable truck and there were 5 sitting in the lot.

Selena W.  |  Expérience générale 
Évaluation :
3

You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.

shavon J.  |  Expérience générale 
Évaluation :
4

Really nice facility.

Conor C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret J.  |  Expérience générale 
Évaluation :
1

I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn't returning the trailer there. I asked if I could return it there and she said no because they weren't accepting trailers. She shrugged her shoulders and said it's hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn't return the trailer there.

M M.  |  Online Move In 
Évaluation :
1

They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn't have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who's name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.

Johnna F.  |  Premières impressions 
Évaluation :
5

Amazing location.

Kailee I.  |  Expérience générale 
Évaluation :
1

When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89,95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.

Carol W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed G.  |  Online Move In 
Évaluation :
5

Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.

Jake L.  |  Online Move In 
Évaluation :
5

Very good storage

Hien T.  |  Expérience générale 
Évaluation :
5

Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!

Craig B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duke m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailee I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrell W.  |  Premières impressions 
Évaluation :
5

Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.

ARELI V.  |  Expérience générale 
Évaluation :
3

There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could've use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could've helped the situation.

James B.  |  Premières impressions 
Évaluation :
3

System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.

SAMUEL S.  |  Premières impressions 
Évaluation :
3

The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.

Shirley P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenna D.  |  Expérience générale 
Évaluation :
5

No hassle storage

Sivaprasath B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwin N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris L.  |  Premières impressions 
Évaluation :
3

The outdoor drive-up option wasn't available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn't work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn't know I had to check it at a specific box, and since I did it all online, I don't have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.

Connie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H.  |  Premières impressions 
Évaluation :
5

Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.

Benjamin C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS C.  |  Expérience générale 
Évaluation :
4

That all very good

Hien T.  |  Premières impressions 
Évaluation :
1

Customer service-Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!

Candace H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
4

My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.

Kathy F.  |  Premières impressions 
Évaluation :
5

the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.

Ariana P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy T.  |  Premières impressions 
Évaluation :
5

Wow! Super fast and easy!

Brandon B.  |  Premières impressions 
Évaluation :
1

I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.

Jeremy P.  |  Expérience générale 
Évaluation :
4

There is a leak in the ceiling in the back right corner

Stanley C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashun M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A.  |  Premières impressions 
Évaluation :
5

If the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.

Vernell T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE L C.  |  Premières impressions 
Évaluation :
2

My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!

paul r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel w.  |  Expérience générale 
Évaluation :
5

All good.

Robert k.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley B.  |  Expérience générale 
Évaluation :
5

Great service and friendly associates.

Sharon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaeliza M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwin N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cheryl a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H.  |  Premières impressions 
Évaluation :
5

Great Location and Great Staff

Brad c.  |  Expérience générale 
Évaluation :
5

outstanding staff and service. highly recommended

KENT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandice B.  |  Premières impressions 
Évaluation :
5

The manager was extremely professional and pleasant. He went over the contract, letting me know everything that was essential. Afterwards, he answered any question that I had.

Robert J.  |  Premières impressions 
Évaluation :
3

The desk attendant was indifferent and unfriendly. The facilities however are well maintained and convenient.

Jennifer T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim W.  |  Premières impressions 
Évaluation :
5

Lucas is an amazing manager. He really went above and beyond to take care of me. I have had so many problems, almost monthly, with the billing department not being trained correctly in how to process an electronic check. This time there was a typo and my unit was scheduled to be cleaned out. Lucas made sure my unit was still locked after hours, contacted the manager of my location to correct the problem and call me the next day, and gave me a free month due to my constant issues. I would have left UHaul this month if it weren't for his caring and understanding.

COLETTE C.  |  Expérience générale 
Évaluation :
2

I considered this experience to be somewhat hectic and disorganized. The truck I rented for moving was ok, but the driver door didn't shut and the alert stayed on that the drivers side door was open while driving. While being issued my storage area I was assigned to the wrong size, an alarm went off while trying to open the door. I then had to back everything back up into the Uhaul drive to another building, and then unloading it again.

Dawn C.  |  Premières impressions 
Évaluation :
2

The facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn't know or care about what she was doing, I now have two U-haul accounts.

Benjamin S.  |  Premières impressions 
Évaluation :
5

.

Fernando M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcalina J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Expérience générale 
Évaluation :
5

Great u-haul center with top notch customer service!

BENJAMIN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W.  |  Premières impressions 
Évaluation :
5

The location is super convenient, very clean and had everything I needed during the over a year period I used it. I would highly recommend this place and also the people that work here, who were always super nice.

Rodrigo M.  |  Expérience générale 
Évaluation :
5

Very friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.

jessica b.  |  Premières impressions 
Évaluation :
5

This entire ALL FEMALE staff is beyond AMAZING! They are friendly, professional and fantastic. This was a hard and stressful move for me and they made it so much better. This is the best Uhaul I have ever been to. I highly recommend this location!

dana b.  |  Premières impressions 
Évaluation :
3

The only reason, they get 3 stars and not 4 or 5 was because of billing issues. Their system tried to charge me twice several times. Sending Non payment notices even though i was paying direct withdraw. The place itself, was good. The employees were nice and fair. Especially when I had to call customer service reference to being sent non payment bills. They quickly recognized that payment had been made and worked hard to correct the issue.

mary a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin F.  |  Premières impressions 
Évaluation :
1

Severely under staffed and not well trained. Won't be back!!

RANDALL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen B.  |  Expérience générale 
Évaluation :
5

We had no issues everyone was great

jessica n.  |  Expérience générale 
Évaluation :
1

Vague instructions were given for the location of unit. Roamed around for 20 minutes until we saw a guy on a bike. We asked him for directions and he sent us in the opposite direction of the unit, after roaming around for another 15 minutes. Wasted too much time.

Shanae R.  |  Premières impressions 
Évaluation :
5

Staff was very courteous and professional

Laquita B.  |  Premières impressions 
Évaluation :
5

Great customer service!

mary a.  |  Premières impressions 
Évaluation :
4

I believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.

Jaeliza M.  |  Premières impressions 
Évaluation :
1

several issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today

Canetra W.  |  Premières impressions 
Évaluation :
3

Well since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.

Kyle K.  |  Expérience générale 
Évaluation :
3

Quick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good

yolanda g.  |  Expérience générale 
Évaluation :
5

Great service and price.

DWAYNE W.  |  Premières impressions 
Évaluation :
4

My only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.

Keith T.  |  Expérience générale 
Évaluation :
5

My card nor pin worked but the young man assisted us in no time.

Kenneth P.  |  Premières impressions 
Évaluation :
5

It esa really great the attention you gave me!

Roberto P.  |  Premières impressions 
Évaluation :
5

I was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .

Rita C.  |  Expérience générale 
Évaluation :
5

I will definitely use this facility again for my storage needs!

Sammie W.  |  Expérience générale 
Évaluation :
5

Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Brett R.  |  Premières impressions 
Évaluation :
5

Aucun

Teresa R.  |  Expérience générale 
Évaluation :
3

I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MICHELLE E.  |  Premières impressions 
Évaluation :
5

Great place; stored stuff there for 3 years with no issues.

MARK M.  |  Expérience générale 
Évaluation :
5

The best customer service I've had at a Uhaul yet.

Emily A.  |  Premières impressions 
Évaluation :
5

I'm so pleased. This is without a doubt one of the nicest UHaul facilities I've ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Patti H.  |  Premières impressions 
Évaluation :
5

Easy online process. I've done business here and its a super clean and tidy facility. Merci

Jason H.  |  Premières impressions 
Évaluation :
5

Very nice staff

Teresa R.  |  Premières impressions 
Évaluation :
5

Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Merci

PETER M.  |  Premières impressions 
Évaluation :
5

Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

darien n.  |  Expérience générale 
Évaluation :
5

Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Mike K.  |  Expérience générale 
Évaluation :
5

Great customer service and friendly staff.

Taylor M.  |  Premières impressions 
Évaluation :
5

The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Tommy B.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and accommodating.

Jeanine A.  |  Expérience générale 
Évaluation :
5

Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

Cecily L.  |  Premières impressions 
Évaluation :
5

Very nice facility!

david j.  |  Expérience générale 
Évaluation :
5

Great staff! Very helpful and friendly! I've visited several locations and this location is by far the best!!

RICARDO L.  |  Premières impressions 
Évaluation :
5

Excellent customer service! Thank you so much Thanks Claudia Duffield

Claudia D.  |  Expérience générale 
Évaluation :
5

I’m very happy

Ana S.  |  Expérience générale 
Évaluation :
2

The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

christopher l.  |  Expérience générale 
Évaluation :
5

Everything went smoothly with the move. All staff were extremely helpful!

patricia m.  |  Expérience générale 
Évaluation :
1

I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn't a return spot and the staff has not emailed back

elise j.  |  Expérience générale 
Évaluation :
5

Thank y’all!

Skyler B.  |  Expérience générale 
Évaluation :
3

The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn't like. He was a very nice man and was probably the only nicest employee there. The service was ok

Annie V.  |  Expérience générale 
Évaluation :
5

Clean place. Secure. Friendly staff

John V.  |  Expérience générale 
Évaluation :
5

Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

JOSE G.  |  Expérience générale 
Évaluation :
5

Very satisfied with the service.

Iris L.  |  Expérience générale 
Évaluation :
5

You guys are proffesional and friendly ill recomend all my friends Thank

Guadalupe A.  |  Expérience générale 
Évaluation :
1

Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

Quentin L.  |  Expérience générale 
Évaluation :
5

.

thomas c.  |  Expérience générale 
Évaluation :
5

excellent

Dung T.  |  Expérience générale 
Évaluation :
5

Too bad the rest of my experience with uhaul was terrible.

NANCY T.  |  Expérience générale 
Évaluation :
1

Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

James J.  |  Réservation 
Évaluation :
5

Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

Greg W.  |  Expérience générale 
Évaluation :
5

Overall met expectation!

GREG B.  |  Expérience générale 
Évaluation :
5

Best location

Ursula G.  |  Expérience générale 
Évaluation :
5

Great facility! Staff was always very helpful. Storage building kept super clean!

Robert B.  |  Expérience générale 
Évaluation :
4

The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

Vivian M.  |  Réservation 
Évaluation :
5

Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

SUZANNE K.  |  Réservation 
Évaluation :
5

Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

christina z.  |  Expérience générale 
Évaluation :
5

Friendly courteous staff

JAckie B.  |  Expérience générale 
Évaluation :
3

Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Bonnie W.  |  Expérience générale 
Évaluation :
1

I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Eva G.  |  Expérience générale 
Évaluation :
5

Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Peter S.  |  Expérience générale 
Évaluation :
5

I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

Loleta R.  |  Expérience générale 
Évaluation :
5

used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

theresa t.  |  Expérience générale 
Évaluation :
5

This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

janine d.  |  Expérience générale 
Évaluation :
3

Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JAMES M.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful

JOSH S.  |  Expérience générale 
Évaluation :
5

The employees were the best. Always very helpful willing to help any way

HENRY LEFTY F.  |  Expérience générale 
Évaluation :
2

I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

Ariel C.  |  Expérience générale 
Évaluation :
5

Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

JAN P.  |  Expérience générale 
Évaluation :
4

U-Haul enjoyed doing business with you-all.

Frances M.  |  Expérience générale 
Évaluation :
1

I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.

Candi L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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