Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

2 041 évaluations

20607 FM Rd 685   Pflugerville, TX 78660

(512) 251-2090

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(512) 251-2090

20607 FM Rd 685
Pflugerville, TX 78660

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Horrible customer service at the Flugerville location . The manager acted like he had no idea what was going on with my order or his staff. My order was supposed to arrive Saturday and I was charged and the computer showed my scheduled pick up date as Monday. The box never came so we went to the location of the box. The staff were incredibly rude and not very understanding. I was moving from another state and my 5 year old daughter and I literally had to sleep on the floor because of their negligence. I will never use uhaul again

Chelsea P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Online Move In 
Évaluation :
1

very bad customer service ask for help they was not even willing to help me when i was driving the mirror come loos on the freeway never going back to that location again.

Edwin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diego J. 
Évaluation :
5

If I ever need storage again I would pick this location.

saribeth t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
1

The girl at the counter had an attitude at 8:30am. It seemed as if I was bothering her by picking up my rental. She also sat in the office for a solid 5-10 minutes while I was at the counter and only found out she was there because I walked around to find someone. She forgot to give me (and I forgot to ask) for my items that I purchase online when I completed the reservation. I came back to pick up the items in the front office and waited about another 15 minutes for her to walk back into the store. There was another customer waiting for me and no one seemed to care that there were people there. Walked around the property while waiting and saw a couple of employees that still didn't notify anyone that customers were waiting. Terrible service and experience.

LUIS D. 
Évaluation :
1

We rented some of the plastic crates for our move. The return policy of all or none is ridiculous! The customer service is horrible. U-Haul is U-Haul because people have not other choices.

Raquel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

This truck was in horrible  condition. Very dirty and extremely unsafe driving this truck. File discrimination case on the manager and this store. I have documentation- pictures inside truck and outside of the truck. Please reimburse my total charges for the rental truck and gas charge. Pictures sent to UHaul's Corporate office.

Ursula G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SIKANDER N. 
Évaluation :
4

Courteous and quick service.

ROD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexiss G. 
Évaluation :
5

Lack of updated inventory causing this to be the second time experiencing unfulfilled order.

ANNA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia L.  |  Online Move In 
Évaluation :
3

When i drive over 60 mph Truck steering wheel is shaking left to right . They need to do maintained for alignment .

AUNG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADIE B. 
Évaluation :
3

Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier

David C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ltidrick R.  |  Expérience générale 
Évaluation :
5

We had great experiences with the UHaul staff who we spoke to in the offices both in CA and in TX, and especially great help from the drivers delivering and picking up our Uhaul U-boxes. Really excellent work. Kudos & thanks to those drivers! My only complaint is that we got charged on 9/25 for the next month, even though we were returning our U-boxes on Monday 9/27. It would be really good customer service if you offered a pro-rated payment. We got unpacked and into our new house as quickly as possible after closing, and it sucks to throw 350 $away for 2-3 days extra because of the no prorating policy. It ended up being quite an expensive move. Next time, we'll get rid of more stuff and move a bit less, because for the cost of moving we can replace a lot of furniture and just buy new items in the new location. Overall we had a good experience, though.

Lucy R. 
Évaluation :
5

My U-Boxes shipped from Monterey, CA to Pflugerville, TX. The boxes shipped late and arrived late. Communication was abysmal the entire time. Nobody was able to tell me why my boxes were shipping so late or when they were going to ship. I received dozens of false promises. When they finally did ship, I wasn't notified until 3 days afterward. Nobody could tell me when they would arrive. At one point I got a phone call telling me they would arrive 7 days later than promised, and then I got another phone call telling me they had already arrived 2 days ago. Nobody could give me a straight answer as to whether they had or hadn't arrive or where they were. Some people told me they had already been in Pflugerville for several days. Some people told me they were still en route. In the end I was never notified when they had arrived; I had to call and ask before they said "Oh yeah, they've already arrived!" When it came time for the Moving Help to pick up my boxes, U-Haul's system sent them to the wrong location, so our Moving Help had to delay 2 more days because the correct location was closed. In the end we had to go an entire month without our things and my wife cried nearly daily because of the stress of not knowing when we would get our things or where they were. I spent a total of nearly 10 hours on the phone with various U-Haul reps, and none of them could figure out what was going on. This was a horrible experience. Honestly the worst moving experience I ever had. I will definitely never use U-Box again.

Phil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARGEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre H.  |  Expérience générale 
Évaluation :
1

I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn't even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.

Kelli M.  |  Online Move In 
Évaluation :
1

I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn't give me a nice reliable truck and there were 5 sitting in the lot.

Selena W.  |  Expérience générale 
Évaluation :
4

equipment was damaged but the team on site helped me get the trailer attached and said they would take care of it when i returned, which they did, so not to interrupt my plans. they took great care of me.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY U. 
Évaluation :
5

Not opened on Sunday when I returned the trailer so no way for anyone to make sure I bought it back... don't want to be charged if lost/ damaged or stolen....

gilbert R. 
Évaluation :
1

Pod was 1 day late, 24 hr notice to unload pod was never stated, just that access was on the 17th, couldn't accessed until 18th. Supposed to get it at 9am, went in and they said two. Every time you call someone transfers you to someone and then to another person and it's like you're calling for the first time. Staff was rude at round rock location.

Kyle L. 
Évaluation :
3

You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.

shavon J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA D. 
Évaluation :
5

Staff was helpful and vehicle was clean and in good working condition.

DEBORAH L. 
Évaluation :
5

Everything went well. Great customer service.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F. 
Évaluation :
4

Really nice facility.

Conor C.  |  Expérience générale 
Évaluation :
4

Rather than returning trucks with the same level of fuel it left the uhaul location with, customers should receive trucks with a full tank and return with a fuel tank. Just a suggestion. I did like how I received the truck with less than 1/4 tank and got a credit to return the truck with 1/4 tank.

John M. 
Évaluation :
1

Pickup was good - drop off was a nightmare by a lazy employee. After a long wait, had to provide service myself with a dysfunctional place.

STEVEN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret J.  |  Expérience générale 
Évaluation :
1

I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn't returning the trailer there. I asked if I could return it there and she said no because they weren't accepting trailers. She shrugged her shoulders and said it's hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn't return the trailer there.

M M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Came in looking for a trailer & ended up leaving with a truck (Good Move as it turned out!). I was very impressed with the help from Adrian Herrera who provided great information regarding directions & what's around & routes to take (I've not yet learned the area) and made the entire process super fast & super easy. Huge 5 star rating!

Craig B. 
Évaluation :
3

I reserved an appliance dolly but it wasn't available when I picked up the truck so they refunded the cost to me. I had to purchase the equipment because I still needed one and couldn't find anyone who would rent just the dolly. I would never recommend a place that leaves a customer hanging like that.

Eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA G. 
Évaluation :
3

over charged for actual mileage

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CECILIA M. 
Évaluation :
1

Absolutely miserable experience. This was a military move. A salesperson gave me incorrect advice on a recorded line. I lost 3 500 $in military reimbursement due to the lack of knowledge of staff. I asked if something could be done a certain way and they said yes, then didn't do it. Next, the pods arrived a day late, then 8 hours late on the second projected day.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie F. 
Évaluation :
1

Refound my money that you guys take from me

JOSUE G. 
Évaluation :
4

Location closed at 5. I arrived slightly before 5 and unhooked the equipment where I was told at pick up. It was 5:04 when I went to the front to check it in. Lights were off, locked, looked like a ghost town. I would have thought they would have stuck around since they saw me returning it. Check in over the internet was weird for me and showed already returned. Had to call customer service to confirm.

JEREMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
4

Not the location but the uhaul system. We rented from a spot in Georgetown from the website. It was confirmed by email. I double checked for uhaul emailed before we went to pick up the truck and only found my initial confirmation. We drove out to Greorgetown and the shop was closed for 3 weeks. Uhaul moved our reservation to another city and did not tell us. We had to drive another 30 minutes to pick it up. I called uhaul to ask for a discount on miles since we were not notified and the new location was even farther away. They said they would apply it and did not in the final billing. I understand things change, but if you can send me 3 emails reminding me to buy boxes I don't need, the least you can do is email, text and call to tell me my confirmation email for the reservation set up through your corporate website has changed locations.

Patrick G. 
Évaluation :
5

The service at the locations was great and the staff was friendly. The customer service in between these was poor. Though the staff was continually friendly, I am appalled that in all the number of times I called to check the progress of my boxes, not one person was alarmed that the boxes had not been shipped. This poor communication came from the staff not understanding that the boxes needed longer than one day to ship and when it was confirmed they'd be late, I was told it was because of a “glitch”. It is absolutely unacceptable that I called 7 times without a single person realizing this glitch. There are many things that need to be improved on your end before I ever recommend this service.

Sarah S. 
Évaluation :
1

They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn't have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who's name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.

Johnna F.  |  Premières impressions 
Évaluation :
5

Amazing location.

Kailee I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
1

When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89,95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.

Carol W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DACOTA C. 
Évaluation :
5

Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.

Jake L.  |  Online Move In 
Évaluation :
5

Check the trailer for water leakage / damaged seams.

Ken D. 
Évaluation :
5

Very good storage

Hien T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharlee D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Raquel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDA R. 
Évaluation :
2

The woman that checked me in was very direct, dismissive and unaccommodating.

Raven N. 
Évaluation :
5

The staff were very helpful in helping us get a trailer on short notice. Pick up and return was quick and hassle free.

CHARLES Y. 
Évaluation :
5

When returning the equipment the staff was more than friendly and she went out of her way to be helpful!! Thank you so much!!

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred M. 
Évaluation :
5

Wait time on contacting office needs to shorten. I was on hold for 45 minutes on 3 occasions.

Diane P. 
Évaluation :
2

Cargo trailer was full of construction trash and debris. Did not discover this until after pickup location closed. Staff is consistently rude to customers based on personal experiences and witnessing other's experiences.

GREG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY H. 
Évaluation :
5

Customer service was excellent and very quickly

RICKY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles N. 
Évaluation :
3

Did not have any appliance dollies, even though it let me reserve one on the website. When we went to pick up the truck and stuff they were like "oh well" didn't even try to locate one at another location. They just didn't care.

MASON K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMILLA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HANNAH C. 
Évaluation :
5

Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!

Craig B.  |  Expérience générale 
Évaluation :
2

Every employee I interacted with (4 total) was unhelpful, rude or incredibly slow to even acknowledge that I was there. They seemed irritated that I came there to rent a truck or buy supplies.

JOANNA G. 
Évaluation :
4

Its the first time i used UHAUL and i can say this is a great experience! I will be back using UHAUL again for my future moves. Keep up the good work! :-)

Grisson C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN G. 
Évaluation :
3

I have 3 different uhaul rental businesses within 2 miles of my home, but I still had to drive 8 and 20 min each way to pick up what is supposed to be a very popular rental trailer. I reserved it a week before I needed it. Figure out how to get equipment to rental businesses closer to your customers.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad M. 
Évaluation :
5

The app is terrible. I could not upload a photo to return the rental. I had to sit around and wait for the office to open.

Earnest M. 
Évaluation :
5

Excellent service à la clientèle. Equipment was well maintained and clean and everything about the process was great. I was very grateful for the after hours return function and it worked well.

JACOB V. 
Évaluation :
4

After reserving a truck from my local Uhaul dealer. I received a email stating "We have a 20' Moving Van reserved for you and guaranteed." Upon arriving at the dealer they said They had no truck. I had already arranged for 10 people to help move my stuff. I guess the word "guarantee" has a diferent meaning for Uhaul.

CLIFFORD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
3

i WOULD LIKE TO KNOW HOW LONG BEFORE THE 60,00 $ DEPOSIT IS REFUNDED.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Unfortunately the first truck they issued me had the transmission light on. Since I was going to be driving it over 6 hours one way that did not make me feel comfortable so I had to switch trucks. One thing I did notice is both of them for whatever reason were full of dog/cat hair, especially on the carpet. Other than that, the second truck ran fine and didn't have any issues.

Sydney D. 
Évaluation :
3

Quicker option for key pickup when using the online check in.

Chris G. 
Évaluation :
2

Gas tank level was overstated Gas cap was off Filled tank to level specified at my cost Better rating if gas level was more accurate Made me doubt the integrity of the gasoline process

oscar Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

I rented an appliance dolly but it was not included when I picked up the trailer. The employee acknowledged this and provided a refund.

John F. 
Évaluation :
4

Make sure customers know procedures when returning vehicle.

MICHAEL C. 
Évaluation :
1

I have rented Uhauls frequently as you will notice. This is by far the worst experience ever. First, I reserved a trailer two weeks in advance for a local pickup. Got a call the day before telling me I needed to drive 45 minutes to pick up elsewhere. We I got to that location the person said “give him the trailer with the flat”. When I asked why he said that way it would make him repair the trailer and not forget. So I was at the facility nearly an hour. Almost a 3 hour turn to get the trailer. Then he tells me to call the 800 number as my selected drop off spot was no longer available. So I called the number and they told me the closest drop spot was in Ft Worth which was an hour out of my way. I ended up returning the the location I had selected two weeks prior and at that facility they were very nice.

JOSEPH T. 
Évaluation :
1

Next time when switching my reservation call me or do something to let me know it switched. I drove all the way to the place I requested only to be told my reservation was with someone else. I wasted so much time and the dispatch lady lied to my face about giving me a text and a call. I'm really disappointed in how all this was handled. The dispatch lady was also rude and standoffish with her attitude. Uhaul was always the place to go but lately I feel customer service is lacking.

Stephanie S. 
Évaluation :
5

The staff was helpful

Matt V. 
Évaluation :
1

First, I got an email saying the equipment was GUARANTEED and ready to be picked up. I get to the location and it's not there. Bobby shrugs his shoulders and tells me to call 1800 go uhaul. I tell him that's not good enough and he says “sir, I can't make a trailer magically appear”. Now after about 5 minutes of that he folds and calls around to another location. He gets me a trailer reserved for the next day, and puts in the notes to add a 75 dollar discount. After getting home, I call and speak to Brianna. Hoping to get some sort of promise that the trailer will be there, or even some sort of understating of why it wasn't there. But instead I get hung up on. I make it to the new location the following day and thank god my trailer is there. But of course. They aren't able to apply a discount there like I was promised. Now, my 3 helpers I had reserved for that day were not available, so my pregnant wife and I were stuck loading the trailer alone. I make it to my destination. A day late. Unload everything, then I call back to speak to yolandria. As I'm venting to her my disgust with the company, she says, “you've made your move right? You got your trailer right?” Like I'm supposed to forget about the whole situation. She tells me she'll get Bobby's manager to call me because he wasn't supposed to promise me a discount. Again. No empathy. No apology. Zero customer service. 2 days go by, no call was received. I call back and speak with yolandria. And she transfers the call. But the call was dropped. I did get a phone call. But not from the GM. The GM asked someone to make the call for him. The issue was finally resolved. Bobby needs some serious customer service training. And I believe it was a poor decision to give Yolandria the title of a manager. I hope all these calls were recorded. Because that is NOT a way a anyone or even a manager should be speaking to a customer.

CLIFFORD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duke m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailee I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrell W.  |  Premières impressions 
Évaluation :
5

Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.

ARELI V.  |  Expérience générale 
Évaluation :
3

There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could've use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could've helped the situation.

James B.  |  Premières impressions 
Évaluation :
3

System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.

SAMUEL S.  |  Premières impressions 
Évaluation :
3

The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.

Shirley P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenna D.  |  Expérience générale 
Évaluation :
5

No hassle storage

Sivaprasath B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwin N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris L.  |  Premières impressions 
Évaluation :
3

The outdoor drive-up option wasn't available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn't work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn't know I had to check it at a specific box, and since I did it all online, I don't have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.

Connie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H.  |  Premières impressions 
Évaluation :
5

Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.

Benjamin C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS C.  |  Expérience générale 
Évaluation :
4

That all very good

Hien T.  |  Premières impressions 
Évaluation :
1

Customer service-Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!

Josh G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
4

My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.

Kathy F.  |  Premières impressions 
Évaluation :
5

the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.

Ariana P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy T.  |  Premières impressions 
Évaluation :
5

Wow! Super fast and easy!

Brandon B.  |  Premières impressions 
Évaluation :
1

I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling 400,00 $ dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.

Jeremy P.  |  Expérience générale 
Évaluation :
4

There is a leak in the ceiling in the back right corner

Stanley C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashun M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A.  |  Premières impressions 
Évaluation :
5

If the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.

Vernell T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE L C.  |  Premières impressions 
Évaluation :
2

My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!

paul r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody C.  |  Expérience générale 
Évaluation :
5

All good.

Robert k.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwin N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandice B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim W.  |  Premières impressions 
Évaluation :
2

The facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn't know or care about what she was doing, I now have two U-haul accounts.

Benjamin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcalina J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Very friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.

jessica b.  |  Premières impressions 
Évaluation :
5

My card nor pin worked but the young man assisted us in no time.

Kenneth P.  |  Premières impressions 
Évaluation :
3

I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MICHELLE E.  |  Premières impressions 
Évaluation :
5

The best customer service I've had at a Uhaul yet.

Emily A.  |  Premières impressions 
Évaluation :
5

I'm so pleased. This is without a doubt one of the nicest UHaul facilities I've ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Patti H.  |  Premières impressions 
Évaluation :
5

Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Merci

PETER M.  |  Premières impressions 
Évaluation :
5

The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Tommy B.  |  Premières impressions 
Évaluation :
5

Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

Cecily L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page