Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

2 585 évaluations

20607 FM Rd 685   Pflugerville, TX 78660

(512) 251-2090

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 251-2090

20607 FM Rd 685
Pflugerville, TX 78660

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

!5 mins late turning it in and got charged a $50 push fee

Gerald S. 
Évaluation :
5

Great group at Steeds Crossing in Pflugerville! Je les recommande fortement. 

GREGORY R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akinniyi O. 
Évaluation :
2

I would not recommend this location. My son and girlfriend went to rent the uhaul so we could move a piano. The lady on Sunday was very rude, short and arrogant with them. She ask for miliage and they didnt know so she became very rude with them. I understand in this economy we all HAVE to have jobs but you dont have to be a butt with a paying customer. I went yesterday to return the vehicle. I saw the sign that say stay in equipment someone will come and help. That was not the case I sat there for a few minutes, then walked inside where a man came in from his smoke break (I know because he was sitting where I could see him) and a lady was standing behind the counter. Neither were apologetic, just keep doing what they wanted. She was also very short with me, and just said “you will receive an email in about 15 mins”. Thats was it, no thank you for renting at Uhaul, have a great day, NOTHING. I will NOT be recommending this location EVER, and I would prefer to ask alot of people to help me move then to rent a Uhaul again. There was a funky smell in the Uhaul, it was so bad I had to keep the windows rolled down.

cassie S. 
Évaluation :
4

Tell every customer what to expect in a brief communication about the return process. Allow time to discover if the client knows or has had previous rental experience? Never assumed that the driver licenses means a person can operate the larger size equipment.

Laura M. 
Évaluation :
1

The Curt 11276 should be installable without removing the underside apron. It's a simple, straightforward install. It's literally only 4 bolts, all 4 of which are accessible through ports on the apron. Here is your own installation video: https://www.youtube.com/watch?v=1IkGnRe3wi0 The installer at this location though was apparently unable to do this, so he removed the apron and threw it in the trunk and that was good enough for him. If he had difficulty, he should have confirmed with a source above him, but apparently no adults are present at this facility.

Jen-Hung K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jasmine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
2

I arranged for a Car Transport trailer for a 7am pickup on a sunday. Called up Uhaul to get clarity as my pickup was before the location opened and they advised to simply do the afterhours pickup when i get to the location. I found the whole online process for afterhours pickup on the car transport trailer a big debacle and i'm pretty tech savvy so i can only imagine the disaster for a person who is not tech savvy with a smartphone. After 15 minutes of trying to figure out the mess of the uhaul web portal and the lack of maturity & user friendliness on software, I picked up the car transport at 7am and went about my way as i had a valid reservation with a credit card on file. Around 9am the Uhaul location opened up and proceeded to call my wife saying that the equipment was not checked out and i could be charged with theft of equipment from uhaul, we are still unsure how they have my wifes phone number. They proceeded to tell her that i am on camera in a accusatory manner picking up the equipment and etc. Rightfully so the time of the pickup and vehicle used to do the pickup was exactly as in my reservation. So my wife went back and forth with the customer service rep and indicated i had a 7am reservation and the customer service rep indicated i should have waited until 9am when they are open to pick up the equipment. So the time of my reservation is completely useless and we must do what uhaul tells us even though the web portal confirmed a 7am reservation at a specific location and adivsed to use afterhours pickup. What a big disconnect and poor customer service with uhaul's online afterhours checkout and the physical customer service rep at the location. Bear in mind my credit card, drivers license was all on file when i made the reservation. This is not my first time either with Uhaul renting a car transport. I've rented equipment with uhaul before and customer service has been great but this rental was a complete disaster. Uhaul called my mobile phone several times & the phone number came up as spam so i did not answer it. They never ever once left a voicemail message explaining the situation. What poor customer service. Lesson learned here is you must deal with a human being at all times or you can quickly get accused of theft even though you have a valid reservation.

Anil S. 
Évaluation :
4

The customer service was terrible….rented me a truck without a ramp, Knowing that I was moving a refrigerator. Nobody had anything to say when I returned the truck…not even “I'm sorry”. I've gone higher up but haven't gotten a response yet!

Evan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Customer service at this location is great, however the U-Haul truck that we rented had some kind oil all over the cargo area from the previous renters. We had to lay cardboard down to keep our belongings from touching the oil.

Tom T. 
Évaluation :
5

Wife's car broke down. Had to get a car hauler quick to get her off the side of the road. Was able to get to her and pick her up way faster than a tow truck would have. Cheaper too

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
4

The facility was nice and the process was easy. The truck itself was dirty on the inside, but I guess I shouldn't expect much from a moving truck. Honestly, this was an easy in and out process and I would use this facility again.

Laura G. 
Évaluation :
5

Everything was fantastic. Helpful staff and very nice vehicle.

Tytus K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Premières impressions 
Évaluation :
3

Csr's need to be more receptive. The sign says wait in your car to return equipment. I waited and waited. Finally went in to the store to find three csr's doing nothing and no other customers in the store. Poor performance.

Robert C. 
Évaluation :
5

Great place

James W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse m.  |  Expérience générale 
Évaluation :
5

As a repeat customer here, I have been COMPLETELY SATISFIED.

Raul E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
4

nothing, very good

Gerald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisette A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormi H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
4

The young man who assisted me was courteous, helpful and supportive.

Barbara F.  |  Premières impressions 
Évaluation :
5

Less Rat poison in storage, it's way too concentrated. We shouldn't be exposed to those harmful chemicals. make sure all equipment is cleaned thoroughly. today I got one with cigarettes remains a spill on the door. Some trash. just felt extra gross.

Alexandra W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayla b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
5

please fill free to call for details if interested

Zachary L.  |  Expérience générale 
Évaluation :
3

Facility is clean and well lit. Staff needs more customer service training. They have never been very friendly or welcoming. The day I moved out was another example of poor customer service. The restroom door was not opening. I stopped an employee to let him know and his demeanor was very dismissive as he stated I'll look at it in a few minutes. An hour later after loading our truck, no one had come to look at the door. When I went into the office to let them know the unit was empty and to close out my storage unit, I mentioned the bathroom door again and was told , again very dismissively, there's bother we can do, except make a work order.

Benjamin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant I. 
Évaluation :
5

I made my reservation on line and called ahead of time to make sure I had everything ready. The young lady who checked my reservation found that they had me for a one way! Not pick up and return to Steeds Crossing, she fixed it and everything was fine afterwards. Kudos to your team at Steeds Crossing!

Chris C. 
Évaluation :
5

Amazingly helpful. Helped me salvage a botched moved with their kindness and understanding and giving me options to work my way out of a misunderstanding I had on timing. I am eternally grateful for the help I received from all the employees.

Michael B. 
Évaluation :
5

Good experience!

Derek G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynne O. 
Évaluation :
1

Many of items arrived damaged. It's been a terrible and expensive experience.

Alejandro R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

arnold K. 
Évaluation :
1

It's too far from where I initially booked

Sai Sudarsan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar S.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable staff.

Camille B. 
Évaluation :
5

Great people that know what their doing!

James W.  |  Premières impressions 
Évaluation :
5

Smooth transaction

Matt V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
1

Jose did the installation. Lights to trailer never worked properly. Had to replace left light assembly shortly after installation due to water leakage at $500. Found he stripped screw holding light assembly in (seriously folks). Found breakage of tabs on both left and right plastic protectors. Wire to battery always hung down below vehicle. Took it in to have wire tightened up. Still fell below vehicle. I don't believe the whole thing was ever installed correctly. Took it to another U-Haul to have wiring completely redone. See review on that one. Not good either. Would never ever recommend U-Haul install wiring harness.

Fred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

I have always had fast, friendly service at this location. Thank you. Gene

Gene B. 
Évaluation :
4

Good experience, only concern is that the milage rate on the website was different from what the store charged me. Very misleading.

Selwyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
3

Jose was very rude. I was overcharged for gasoline and was lied about the truck being rented five minutes after I turned it in when I asked if I could go take a picture of the fuel gage to dispute the charges.

Emily W. 
Évaluation :
5

I was happy to get a call back when there was a cancelation, allowing me time to get other things done sooner. Thanks for the fast and cosiderate service today.

D'aun K. 
Évaluation :
5

GOOD JOB THANK YOU

RAFAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

Absolutely god awful customer service. I rent uhauls all the time and this location literally charged me every fee possible for a tiny bit of dirt and said I had less gas than before I left which didn't add up. When I was trying to get the truck in the morning the staff all seemed very out of it and were unhelpful in every aspect. Terrible location. I'd rather pay for more mileage to avoid EVER using this location ever again

Harrison B. 
Évaluation :
3

The Milage was off a mile and the contract had the gas at Full but it was not full. I did however brought it back full as stated in my contract but I did not get credit for returning it full. I only got a 1 mile refund after spending $25 to fill it up and I only went 58 miles. Not Happy!

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
3

Got redirected here from a location in Manor, TX that no longer exists (no trucks there, for lease sign, dead phone number) and was 20 minutes further away. After travelling there, we were then informed we would have to bring the vehicle all the way back to this location. So we ended up spending a good chunk of the day not only trying to find a truck, but then having to return the vehicle from 45 minutes away. While it is not this location's fault, overall the experience was pretty crappy.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chau N. 
Évaluation :
3

You could barely call it climate controlled on hot days. Temperature was 80+ degrees.

Ron H.  |  Expérience générale 
Évaluation :
5

Very friendly & helpful !

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ritchie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gareth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Expérience générale 
Évaluation :
3

My primary concern is that the Pflugerville warehouse for holding U-Boxes filled with people's belongings is not climate controlled. In Texas, during the Summer. The U-Box concept is great. The U-Haul employees I worked with in person were great. But the corporate side--customer service, website, scheduling, ordering, notifications, etc.--was pretty poor.

Danny C. 
Évaluation :
5

Great service! Thanks!

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon N. 
Évaluation :
3

I returned the truck to the return section that states stay with your vehicle someone will be with you shortly. I waited 10 mins then went to the garage area and asked if anyone was going to help me and they said I had to go in to check out. Then asked if I had the key and I said no the sign says keep the key with the vehicle. I walk in the door and a girl looks up from her phone and sees the truck in the monitor and say you are good to go. I guess the signs and not what you should follow.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maressa C. 
Évaluation :
3

Pickup at the 1st house was changed with little notice causing loading to be rushed. Delivery at the new house was delayed despite being scheduled 2 weeks in advance. U-Haul needs to work on their scheduling and route planning.

Brady S. 
Évaluation :
5

Good fast service with a smile!

Duane O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarito G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D.  |  Expérience générale 
Évaluation :
3

When making the reservation, the manager decided that I didn't really need to rent the truck for the full time requested. It was not an issue of availability, because I called and extended the additional day I needed with no problem. This created extra steps for me to take so that I could be a paying customer for another day. This location acts like they are doing you a favor by renting to you at all. Not customer oriented service at all. The people behind the counter when I turned the truck in were very courteous and friendly.

ADAM D. 
Évaluation :
5

Friendly staff, very accommodating.

Harold K. 
Évaluation :
5

This was a meeting of the J's. Jacob, Jordan, and Jose. Together we rented a truck, used it to move people, and then turned it in. Sounds simple… oh no. This was a day of epic proportions. Lots to move, lots to shake, lots to rattle and roll. It all got done thanks to the expert timing of Jose and Jordan. They bring the capital to the letter “J”.

Jacob W. 
Évaluation :
5

Thank you for great customer service and a dependable vehicle to take care of my needs. Great Job U-Haul.

Alejandro A. 
Évaluation :
1

Did not have equipment which was reserved 5 days before

Igor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samara M. 
Évaluation :
2

When I came to pick up the truck there were several employees standing around, it wasn't busy. They didn't bother to pull the truck up for me and I had to walk around the entire building and search the truck numbers until I found it. Additionally, they didn't put the furniture pads in the truck initially, so I had to drive it around to load those in. Comes across lazy.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE S. 
Évaluation :
2

I selected a different drop off location closer to my house. Not sure why it was changed. Then I had to pay the extra mileage to drive it out to this location. Very poor online reservation experience all around!

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W. 
Évaluation :
2

This location makes plenty of money simply based on location and user needs, however, they are consistently looking to overcharge and cheat clients. This is my 3rd issue. First, they billed me for 3 gallons of gas even though I put the gas back to the level of the rental AND had the pictures to prove it. I was refunded after making a complaint. Secondly, they refused to alter the price of a rental that was reserved for cross country but due to car trouble, the rented vehicle was returned much closer to the rental location. U-haul eventually refunded me the difference. Now, I am being billed for additional fees for tolls, however, the fees they are requesting through Collections are $11 in administration fees charged on every single toll on the same day and trip that was billed to U-haul on a single bill. U-haul wasn't billed a $1 fee in addition to every toll, yet U-haul is charging me a fee.on every single toll. The total in $1 administrative fees is nearly double the actual toll charges. What is wrong that someone would think this is justifiable?

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilkie O.  |  Expérience générale 
Évaluation :
4

There were a lot of rat turds when we moved out

HEIDI S.  |  Expérience générale 
Évaluation :
5

Anthony provided top notch customer service! He made the pick up process quick and easy.

Emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela J. 
Évaluation :
2

First of all they switched locations, gave us a vehicle that barely ran, kept turn off, insisted it be back prior to 3pm then charged us way more than reservation email along with a 25 dollar cleaning fee!!! Yes we said something but they didn't care. Do not use this locations!

MANUEL M. 
Évaluation :
3

The sound of the truck was enormous. I could not believe the sound of the exhaust right behind the driver. It is clear the vehicle has an exhaust leak, manifold leak due to the sound I was hearing. This vehicle needs repair before rented out again. Long boring drive to endure this sound!

Carl C. 
Évaluation :
5

Nothing to improve

Antoniojose B. 
Évaluation :
5

Excellent service à la clientèle. Staff was very friendly and helpful!

Scot C. 
Évaluation :
3

Staff was not overly helpful or willing to support customers.

Bradley H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed E. 
Évaluation :
1

Very disappointing experience. I reserved well in advance a 2 handcarts and appliance dolly only to be told they have been all rented out even though i paid in advance and reserved them. I was also told the truck was 1/4 tank full. Shouldnt it be full? It was on E displaying 6 miles left. I took pics and plan to post on yelp. I would hate for someone else to experience the setbacks we did when we were planning to avoid them. Due to having to pay extra for gas and no appliance cart, this created a major setback and more money to get moved by a certain time.

Luisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dargel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra E. 
Évaluation :
5

Great service Great team!

Joseph E. 
Évaluation :
5

Very friendly and professional staff. Answered all questions and provided additional assistance with the check in process when my time of arrival was delayed.

ERICA H.  |  Premières impressions 
Évaluation :
1

I'm never using Uhual again!

Travis S. 
Évaluation :
5

They took care of everything and being able to drop off the trailer in the parking lot where I picked it up was just great!

Ritchie M. 
Évaluation :
5

Good service

Ronald B. 
Évaluation :
2

The dolly I ordered wasn't in the truck. And when I tried to call, they said because my brother was the driver that he had to call even though I paid for it. The trailer itself worked but was kinda raggedy. Today was just a more complicated and stressful process than it needed to be. But trying to make sure you followed the instructions right when you're extra tired from lifting more than you intended will do that

Antonio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

Management is absolute trash.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAGHAV K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilkie O.  |  Premières impressions 
Évaluation :
5

Everything was great 👍

priscilla r.  |  Expérience générale 
Évaluation :
5

Got a free lock. Nice.

GUSTAVO O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilda F.  |  Premières impressions 
Évaluation :
4

The office phone was never answered when I called. I could never get anyone in the office if I had a question (during regular business hours). Otherwise everything went well with storage unit.

JOY Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

priscilla r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rollen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack M.  |  Expérience générale 
Évaluation :
5

Staff was knowledgeable and very helpful!! A lock was provided by the company which was great! The unit was clean and protected by not only a gate but also an alarm system! Definitely going to recommend to others

Stormi H.  |  Premières impressions 
Évaluation :
3

Ok storage. Tons of mouse/rat droppings on our boxes with many holes chewed through

Kayla A.  |  Expérience générale 
Évaluation :
4

It would have been 5 stars if the rates weren’t constantly going up

PAUL K.  |  Expérience générale 
Évaluation :
1

Great place for rats and mice to live. Bathroom privileges provided, courtesy of Uhaul Steeds. Can only hope we don't get a fatal disease. Of course, not notified of rat and mice issue until actual move out. Employees were completely aware. Told to make insurance claim. What fun to go through all of the red tape. Would've been right to give a full and unconditional refund for two month storage and the two times use of truck. Not to mention the cost of the expensive fuel. Fix the problem Uhaul. Foul play on your part.

david r.  |  Expérience générale 
Évaluation :
1

Every interaction with the staff was unpleasant. They were very rude and it didn't appear they cared about their customers at all.

Brandice B.  |  Expérience générale 
Évaluation :
1

I paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!

JESUS P.  |  Expérience générale 
Évaluation :
5

This uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I'll be back

Mary S.  |  Expérience générale 
Évaluation :
5

Merci.

Pearl C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE F.  |  Premières impressions 
Évaluation :
3

Hi Lll

DEBORAH N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM G.  |  Expérience générale 
Évaluation :
5

Lip at entry point makes it very difficult not to drop anything off of the provided carts.

Jesus P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcie h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chenita e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rhonda b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracie F.  |  Online Move In 
Évaluation :
1

I DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!

maria m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
5

Excellent Service, well maintained facility and helpful staffs.

Vinay B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chenita e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy O.  |  Expérience générale 
Évaluation :
1

I will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn't available and they said I could drive 100 miles away to get it.

stephannie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA DIANE T.  |  Premières impressions 
Évaluation :
5

Great service and helpful

Kimberley G.  |  Expérience générale 
Évaluation :
3

Storage unit leaked water over all belongings.

Albert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john c.  |  Premières impressions 
Évaluation :
5

If I ever need storage again I would pick this location.

saribeth t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia L.  |  Online Move In 
Évaluation :
3

Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier

David C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ltidrick R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre H.  |  Expérience générale 
Évaluation :
1

I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn't even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.

Kelli M.  |  Online Move In 
Évaluation :
1

I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn't give me a nice reliable truck and there were 5 sitting in the lot.

Selena W.  |  Expérience générale 
Évaluation :
3

You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.

shavon J.  |  Expérience générale 
Évaluation :
4

Really nice facility.

Conor C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret J.  |  Expérience générale 
Évaluation :
1

I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn't returning the trailer there. I asked if I could return it there and she said no because they weren't accepting trailers. She shrugged her shoulders and said it's hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn't return the trailer there.

M M.  |  Online Move In 
Évaluation :
1

They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn't have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who's name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.

Johnna F.  |  Premières impressions 
Évaluation :
5

Amazing location.

Kailee I.  |  Expérience générale 
Évaluation :
1

When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89,95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.

Carol W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed G.  |  Online Move In 
Évaluation :
5

Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.

Jake L.  |  Online Move In 
Évaluation :
5

Very good storage

Hien T.  |  Expérience générale 
Évaluation :
5

Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!

Craig B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duke m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailee I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrell W.  |  Premières impressions 
Évaluation :
5

Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.

ARELI V.  |  Expérience générale 
Évaluation :
3

There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could've use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could've helped the situation.

James B.  |  Premières impressions 
Évaluation :
3

System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.

SAMUEL S.  |  Premières impressions 
Évaluation :
3

The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.

Shirley P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenna D.  |  Expérience générale 
Évaluation :
5

No hassle storage

Sivaprasath B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwin N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris L.  |  Premières impressions 
Évaluation :
3

The outdoor drive-up option wasn't available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn't work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn't know I had to check it at a specific box, and since I did it all online, I don't have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.

Connie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H.  |  Premières impressions 
Évaluation :
5

Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.

Benjamin C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS C.  |  Expérience générale 
Évaluation :
4

That all very good

Hien T.  |  Premières impressions 
Évaluation :
1

Customer service-Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!

Candace H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Premières impressions 
Évaluation :
4

My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.

Kathy F.  |  Premières impressions 
Évaluation :
5

the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.

Ariana P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy T.  |  Premières impressions 
Évaluation :
5

Wow! Super fast and easy!

Brandon B.  |  Premières impressions 
Évaluation :
1

I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.

Jeremy P.  |  Expérience générale 
Évaluation :
4

There is a leak in the ceiling in the back right corner

Stanley C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashun M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA A.  |  Premières impressions 
Éval