Make sure the pickup trucks hitch is locked. I had to bring the church back I did not know the policy for not using the truck hitches.RICKIE B.
Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area
Pour nous contacter
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service thank you very muchCARLOS R.
Good customer service. All ladies work there is really nice especially lady when i return the truck Love this locarionTAI T.
Le client n'a pas laissé de commentaire.veronica C.
Everything was perfect with great service from the set up in which was a lady that provided quick ..accurate service ..And to the gentlemen that closed out the ticket in a quick respectful way ...l wish l knew their names so l could give them the credit.starlet R.
Le client n'a pas laissé de commentaire.Ali A.
Nothing. Everything was just great.Lesion B.
The truck gave me 7,8 MPG only instead of 10 MPG. The door gaskets needs attention as they allow wind in the cabin and was making the lots of hissing noise which caused lot of headachesDipakkumar P.
Even though I received the truck at this location and my service was very good , the excellent rating was from the location on Voss rd in Sugar Land h. They searched and search for a truck for me They could have easily turned me away. I appreciate them putting me firstLINDA JEANNE W.
The lady with the glasses is very helpful and knowledgeableArmando A.
Le client n'a pas laissé de commentaire.JOSEPH S.
Me robaron y no isieron absolutamete nadaJAMES R. | Expérience générale
Very friendly and helpful staff.Bobby F. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN W.
Le client n'a pas laissé de commentaire.RICHARD N.
The uhaul store I went to get my truck and to empty my u boxes everyone there was friendly one of the lady's there had told me I'd get part of my ubox rent back for April that I prepaid in March I over paid so I'd like to get that back if I dont hear from anybody about it soon I will call to complain about it and talk to someone higher in charge and I'll never do business with uhaul ever again so you can c all me at 3462191525 thanksBRIDGET F.
Almost broke my ankle on the rocky pavement. Not ideal for moving large appliances.Will S. | Online Move In
Le client n'a pas laissé de commentaire.SHAWQI H.
Clearer signage at equipment drop off would be nice. Some method of letting the customer know you are aware they are waiting and that help will be with them shortly. I pulled up the the drop off lane and waited in my car as the sign stated. However there was no way for me to know that help was on the way out from the store or how long the wait would be. I finally called in to the store to speak with someone and make sure they knew I was there.RUSSELL R.
Le client n'a pas laissé de commentaire.Osaigbovo E.
Le client n'a pas laissé de commentaire.FAYONG F.
Le client n'a pas laissé de commentaire.TEMILOLA A. | Expérience générale
Le client n'a pas laissé de commentaire.james P.
Le client n'a pas laissé de commentaire.Victor M.
Le client n'a pas laissé de commentaire.Betty W.
Le client n'a pas laissé de commentaire.RONALDO A.
Le client n'a pas laissé de commentaire.JACQUELINE G.
Very quick and efficient service. The cargo van was practically new, in great condition and fit my needs. The vehicle return woman was very nice with excellent customer service skills.ALTHEA C.
The 2 young men who helped me self check in the uhaul were extremely friendly..welcoming..and helpful!!Shameika S.
Le client n'a pas laissé de commentaire.WILFRED B.
Le client n'a pas laissé de commentaire.ELMER Z.
Day use truck Rental was easy being a repeat customer my info was already in the uhaul system.JOHN C.
Le client n'a pas laissé de commentaire.GEOVANYS P.
Friendly & ProfessionalADEGBAYI A.
I was charged for 5 miles at 89 cent but drove 13 miles and charged over 28 dollar on top of the 5 miles and the lady than say they charge over 385 a mile.. Rip off employees there who need to be investigated..Michael M.
We returned the truck 3 hours prior to the ending of our rental and was still charge an extra day because the truck was NOT checked back in when we actually returned it. Then we were also charged twice for the dolly. They are NOT on top of their job at this location. I'm extremely disappointed in their service.Jayneiro M.
Le client n'a pas laissé de commentaire.Carrie M. | Premières impressions
You need to put two employee at the front it's a lot easy and faster to check outEDDIE P.
Le client n'a pas laissé de commentaire.charles S.
let the dolly be free thanksMANUEL E.
Le client n'a pas laissé de commentaire.danilo M.
I will not recommend this location to my friends or family. they are so unprofessional at this location. I turn in the key at the drop box the same day I rented @ 7:58pm. I got a call Sunday morning saying they couldn't fine the key. I had to go up there and show them my proof that I drop the key in the book. they also over charge me too.hannah K.
Sales lady was very helpfulJanice C.
Le client n'a pas laissé de commentaire.Nate P.
My address is still one number offAndreanette H. | Premières impressions
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.ABDALLA A.
Le client n'a pas laissé de commentaire.william b. | Premières impressions
Le client n'a pas laissé de commentaire.FADI S.
Everything was good the representatives were very helpful and worked fast and accurately.ANITRA T.
Excellent service, easy rental procedure, clear and simple rental details. I rented a small pickup truck that was clean and in good condition. The truck was equipped with a durable bed liner that was easy to clean after hauling 2 cf. of top soil!John R.
Le client n'a pas laissé de commentaire.ELIZABETH M. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel T. | Premières impressions
Very rude gentlemen who work there. The whole experience was dreadful. Had to go to 2 uhauls because the one on voss road on sugarland never came to help us.ALEXIAS L.
Not charge 27 $for gas. We went 9 miles (your own records can verify that) and that is worth 27 $in gas? Either we got hosed or gas prices in Texas have gotten out of hand. 3 $per MILE not gallonWILLIAM T.
Trey was incredibly kind and helpful during this busy time of month. In regards to the facility, I wasn't able to access my storage unit on the first day due to issues with the key card. It threw a wrench into my plans but I'm glad Trey was there to help.Elizabeth B. | Premières impressions
Rude employees and barely any masks worn by employees!LILLIANA H.
Le client n'a pas laissé de commentaire.RAUL V.
I had a wonderful experience with Trevis L (I hope I spelled his name correctly) if there was 10stars he deserve it and more. I strongly recommend him for promotion and pay raise. He was so professional in attending to me very friendly yet professional he explained the process carefully to me. His service will make me use uhaul over and over and tell others about uhaul. I hope every other staff discharges their duties just like Trevis and he should be a role model to the rest. Thank you Trevis for an excellent service. God bless you. I didnt have the chance to do this review till nowQueen O. | Expérience générale
Sheila was great!Justin G.
Very satisfied with the service we received.Althea M. | Premières impressions
Sheila and Trey were very helpful, courteous, polite and patient. Thanks again to both fo them for all of their help.MIKITA R. | Premières impressions
Employees needs some customers service training. I was over charged for gas, when I told the employee I had a picture, I was credit for the gas. Then they charge me with 39,98 $ for what I don't know. I paid uhaul and I had closed out my ticket. I hoping this won't mess up my checking account.Paticia J.
Le client n'a pas laissé de commentaire.Brian M.
The best service,I moved to north area,but choose this location due to service I received,thanks for service,ðŸ˜Š thanksSAMUEL H.
Some staff are friendly not all of themBAINDU M. | Expérience générale
Le client n'a pas laissé de commentaire.GLORIA O.
this location and the people were very helpful at a tuff and stressful timecelestestein C.
The location is fine, but the person running it needs a refresher course on customer service.JASON B.
Equipment needs to be inspected before releasing to customers. The transport trailer I rented did not have safety chains for the towed vehicle. Otherwise, my rental experience and trailer was very good. I'm a frequent UHaul customer.Tom P.
Le client n'a pas laissé de commentaire.QIYAMAH M. | Expérience générale
the staff is amazingIris M.
Trailer turn indicator lights were malfunctioning and employees knew about it but cleared trailer for use. I took it because it was the only one they had and I didnt want to drive to another location.MARK T.
It would be great if all hardware on units are checked to make sure it is properly installed and easy to operate.Ava W. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL K.
Customer services department is terrible. â€œ Sheilaâ€ didn't greet me, didn't even looked up. The way she asking and acting were more like â€œI'm doing you a favor because I'm God so shut up and answer my questionsâ€. Because U-Haul delayed my truck rental by 1,5 hours, and i had concerned about return time. I asked â€œSheilaâ€ about my return time, she didn't even bother to look into the computer to answer my question and said â€œsame time as you requested. Truck was very clean, no issues at all . Overall, only â€œSheilaâ€ has a bad attitude that ruined my experience over thereAndrew N.
Le client n'a pas laissé de commentaire.JAMAIL G.
You are perfectfrancis N.
The employee that assisted with hooking my trailer up was by far the best I've ever encountered when renting from any UHaul. He was very helpful, courteous and excited to help. I didn't get his name but he is definitely an employee to be proud of. He took great pride in providing great customer service and should be recognized. Awesome rental experience.Reginald D.
Le client n'a pas laissé de commentaire.ANTHONY E.
Le client n'a pas laissé de commentaire.JUAN V.
The gentleman that checked us out was amazing ! He was so kind and efficient and had the best customer service. They did forget to put my dolly in the car but other than that I appreciate this team and locationKlarissa O.
At the office the black African lady was rude. Need to get customer service.ATIF F. | Expérience générale
The drivers side visor wouldn't stay latched and would drop down whenever a bump was hit. Both mirrors were set wher you basically had only 2 positions to adjust it too, the drivers side was manageable, the passenger side was basically useless and I almost had two accidents. Until the mirror situation is fixed where they are adjustable the truck shouldn't be rented out.GARY S.
Le client n'a pas laissé de commentaire.Ava W. | Expérience générale
Le client n'a pas laissé de commentaire.nimota b. | Premières impressions
Le client n'a pas laissé de commentaire.George V. | Premières impressions
The truck has some trash and they charge 5 $for us pads but the truck don't have pads and I never ask for rental pads because I'm contrac on the moving company I have my own padsLeonel F.
Le client n'a pas laissé de commentaire.BARDOMIANO R.
Le client n'a pas laissé de commentaire.AMANDA R.
Le client n'a pas laissé de commentaire.Racquell G. | Expérience générale
Le client n'a pas laissé de commentaire.Carl B. | Expérience générale
Some of the front desk were not helpful enough. At the time of moving out I went to the person sitting at the front office and told him that I had moved out and gave him my access card. He told me okay you are done. Few days latter I have received an email indicate that I am still considered have the store. The same person was most of the times I have asked for help, he was not helpful and is trying to get business for his own friends out of Uhaul.Hassan T. | Expérience générale
Le client n'a pas laissé de commentaire.MUHAMMAD T.
Le client n'a pas laissé de commentaire.jody u. | Expérience générale
Le client n'a pas laissé de commentaire.BILL R.
The lady when i returned the vehicle was super rude she opened the back of the truck and told me it is not cleaned we will charge 25 dollars just because there was a piece of paper lying i picked it up and she said now its ok then she said did you guys ate fish inside the truck we told her we rented the truck for moving not to eat fish inside and she was like my manager will review it because it smells bad and may be we will charge you then cherry on top just we drove the truck for 6 miles and she charged us 16 dollars for fuel . . . I had better experience one time before but last time was awfulUzair R.
Always let the young man that serves me be the face of the branch. Very polite! Helpful! Informative! And very nice personalty.STEPHEN S.
Yubi was very professional, informative, quick and made my pick up experience of picking up my uhaul very pleasant. 5 star customer service rating.FADI S.
Le client n'a pas laissé de commentaire.William W.
Service not that good with the agent.....Gerardo S.
Poor customer service skills, not helpful. I walked in and greeted everyone and no one acknowledged my presence. The person attending to me seemed annoyed I was there.NOEMY H.
There was an associate who was less than helpful and provided me with the worst customer service I have ever received at a U-Haul. She was very dismissive and basically didn't seem to even like her job. She needs some coaching on how to conduct herself in the future.Cynarra M.
Thank you for excellent Customer CareAyo A.
Thank you very muchGerardo M. | Premières impressions
Le client n'a pas laissé de commentaire.Gerardo M.
Le client n'a pas laissé de commentaire.JULIO C.
Speed up the check in process, tried doing the online check in to help but the site was not cooperating from my phone.MARION W.
Keep doing what you are doing. Thanks for your concern for your customers. Thanks for taking care of our limitations. Stay blessed.Jennet J.
Le client n'a pas laissé de commentaire.Sally M. | Expérience générale
Improve the customer serviceSyed C.
Le client n'a pas laissé de commentaire.Adegbayi A.
Good jobSONJA RENNETTE R.
Smooth overnight drop off.Stephanie D.
Le client n'a pas laissé de commentaire.Stephen W.
All is already too goodADIL S.
Le client n'a pas laissé de commentaire.Robby W.
Truck smelled like someone was smoking in it.Junaid M.
Le client n'a pas laissé de commentaire.OLANREWAJU O.
Le client n'a pas laissé de commentaire.Wesley M.
Everybody was courteous, friendly and efficient.EDWARD C.
Nice, friendly and knowledgeable customer service rep. Thank youEdwin C.
Le client n'a pas laissé de commentaire.FOUZIA T.
Le client n'a pas laissé de commentaire.KENNETH O.
The staff very professional, very helpful, step by step,I will continue 😀, they were not wannabes workers,but they gave service,out standing duty,ubove the norm,extra,helpful,very sastified.thanks so much for thier service will tell all my friends about the kication.SAMUEL H. | Premières impressions
Overall the facility is good. Centrally located where I live and staff was polite and helpful. Their office hours were good and storage center hours were good as you can access it after the place closes. I would recommend this place to anyone needing to store excess items short term or long term.Naveed A. | Expérience générale
Very friendly and helpful staff.Sherry G. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE EDISON C. | Expérience générale
No complaints at all, my belongings were kept safe and maintained well over the last six months.KRISTY S. | Expérience générale
Everyone was extremely helpful. Thank you for all your helpful suggestions.azure W. | Premières impressions
Very friendly staffJoseph U. | Premières impressions
An older lady that help complete our storage rental was effective, efficient, professional & polite to us.Oluremi O. | Expérience générale
First time out 10yrs of doing business with them some one was clean an friendly professional helpful workers normally stink an dirty an rudeMary T. | Premières impressions
Le client n'a pas laissé de commentaire.Taimur A. | Premières impressions
Le client n'a pas laissé de commentaire.Lionel M. | Expérience générale
Le client n'a pas laissé de commentaire.THASHA R. | Expérience générale
Le client n'a pas laissé de commentaire.laura d. | Premières impressions
Le client n'a pas laissé de commentaire.Godwin N. | Premières impressions
Great location, great customer service, clean facility, safety.RICARDO C. | Expérience générale
Thank you very muchGerardo M. | Expérience générale
Excellent service à la clientèle.CORNELL RANDALL I. | Premières impressions
The Lady that helped us was effective, efficient, friendly & knowledgeable. A wonderful womanOluremi O. | Premières impressions
Le client n'a pas laissé de commentaire.Denise F. | Expérience générale
Would still be there if there would have been a better space for my boat. It was too hard to get in and outJoseph U. | Expérience générale
Le client n'a pas laissé de commentaire.Noble S. | Expérience générale
Extending operation hours till about 8pm will be nice.IYIOLA O. | Expérience générale
Le client n'a pas laissé de commentaire.Andre R. | Expérience générale
I would definitely rent again, and refer a friend.CHASITY B. | Premières impressions
Le client n'a pas laissé de commentaire.james s. | Expérience générale
Staff here is wonderful. They went out of there way to help we . Very friendly and knowledgeable.Sherry G. | Premières impressions
Le client n'a pas laissé de commentaire.Weissmann A. | Expérience générale
Le client n'a pas laissé de commentaire.janice t. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia J. | Expérience générale
Loved the staff especially the older gentleman that works at the front desk!Shakima F. | Expérience générale
The staff was friendly and helpful. I had a pleasant experience at this facility.Alexis L. | Expérience générale
Great GM, most staff are friendly and courteous. I would use this location for all my storage, moving needs.Juan S. | Expérience générale
Le client n'a pas laissé de commentaire.JAY F. | Expérience générale
Miss Sheila was excellent first time renting a storage she made the experience wonderful!MAYRA O. | Premières impressions
Le client n'a pas laissé de commentaire.Maribel M. | Premières impressions
Le client n'a pas laissé de commentaire.Daphne N. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE A. | Expérience générale
Everyone who works here has been top notch in the 22 months that we have kept our items in storage. They are always very professional and really friendly. Especially the big black guy with smiling eyes with dreadlocks I think? He knows his stuff and has always been very kind. Also the guys who work the area when you pull up the truck. They are young black guys and are always super nice. This place has a good crew. Sorry I don't know any names but I'm terrible with them and I only know faces usually. Just want to let you know that this particular location is doing everything right and treat customers very well.Jennifer v. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID V. | Expérience générale
Le client n'a pas laissé de commentaire.gertrude c. | Expérience générale
Le client n'a pas laissé de commentaire.Tiara E. | Premières impressions
The management was timely in communicating to us problems regarding an AC leak into our unit. U-Haul staff then moved the contents of our unit to another unit to prevent further damage before we arrived to assess the situation. We appreciate this proactive solution. Merci.NANCY D. | Expérience générale
Used them a couple of times now. Secure and well-run.scott b. | Expérience générale
The location was convenient. All the staff were friendly and helpfulDarlene May M. | Expérience générale
That manager at this location is so very unprofessional. Dodged all phone calls and correspondence. Overcharged me to no fault of my owndoloris c. | Expérience générale
The management team was easy to work with and the storage area was always clean and lights were alway working.PATRICIA W. | Expérience générale
I was misinformed and harrassed on several occassions. Could not actually meet eith mgmt. Theh avoided me and I feel I was overcharged. Each time I tried to process my pymt on time your staff wouldn'tdoloris c. | Expérience générale
not all the staff was rude it was only 2 when I first open my storage unitgeneva de shon a. | Expérience générale
Best experience everRODOLSO S. | Expérience générale
Cutomer service was wonderful and Facility is cleandebra e. | Premières impressions
The GM at this uhaul always went above and beyond his job to make sure I was a happy customer.cecil m. | Expérience générale
Customer service was excellent. I paid too much for my 1 way trip which the lady didn't see but in all was good.Mahhamed p. | Expérience générale
I was assistant with the instructions of using the key card and got excellent instructions.Darlene May M. | Premières impressions
Employees are very nice.Simon Luna F. | Expérience générale
It was raining very hard and no one came to check in the truck! I had to go inside to find an associate. The associates need to get off their cellphone and attend to the customers!Bobby R. | Expérience générale
N/aadrienne w. | Premières impressions
Reliable vehicles , convenient for picking up and drop off at the most safe and friendly atmosphere 👍IKECHUKWU O. | Expérience générale
They gave me good costumer service l was happy with my cheek inDORIS A. | Premières impressions
Awesome experiencebabajide A. | Expérience générale
All employees greeted us with a smile and were very welcoming. Facility was safe and secure and clean. I would use this uhaul storage again if the need occurred. Merci.Ruby C. | Expérience générale
Very pleased with the service we got.RON L. | Premières impressions
Great srea.FRANK R. | Expérience générale
The lady that signed me up for storage service covered all of the information very well. She took me to the location of my storage unit and covered everything step by step. THANKS.Jerry R. | Premières impressions
Thankful for the servicesmarjeen c. | Expérience générale
They have a bad customer serviceLesly R. | Expérience générale
Thank you for making the process seamlessly.Edwin C. | Expérience générale
The staff was cool, knowledgeable. Never had a issue.Candelario G. | Expérience générale
Staff was great and got me set up quickly.Jeneffer J. | Premières impressions
Propremarjeen c. | Premières impressions
I appreciate Uhaul's business in making my transition to relocate very easy and convenient.Michael B. | Expérience générale
Uhaul has sent me mail and email requesting payment of money I do not owe after the unit was empty on 4/2/2019 and even sent a email charging me a late fee. I called about it as well.RODNEY A. | Expérience générale
Great customer service and knowledge of products patient and courteous Thanks for the serviceLois B. | Premières impressions
The gentlemen that assisted was very nice and accommodating. They both went out of their way to make our move in and trailer return very easy.shaundreka t. | Premières impressions
Employees were helpful and working together, helping the new guy get up to speed. Confusing instruction about rental time return of what was agreed for rentals for that day, and charges.Ezekel C. | Premières impressions
Everything was all good. Got the truck and storage all at the same place. Cool...Vickie C. | Premières impressions
I've been dealing with u haul over 10 yrs I've never had any problems with them I will recommend it to anyone who looking for a great storage. I really appreciate your help and service! MerciRENE O. | Expérience générale
Would 100 percent use this location again!!! The staff was amazing!opal w. | Expérience générale
No long wait, friendly and courteousCharlotte S. | Premières impressions
The staff was very friendly and professional.Janice W. | Premières impressions
Very well maintained, very helpful people. Easy to go in and out of. Easy way to pay. Very reasonable pricing. Easy to get to. Five Stars all the way.Mary S. | Expérience générale
I had three units here and loved the convenience and the fact that the units were conditioned. Price very comparable to other locations for unconditioned units.DIANE C. | Expérience générale
Excellent customer serviceandy n. | Expérience générale
I love this location!!Iquria R. | Expérience générale
The staffs were very wonderful, very helpful. Would always recommend your facility to friends and family.Theresa W. | Expérience générale
Great Customer servicedebra e. | Expérience générale
THANK YOUcharlene j. | Expérience générale
Found weird flee like insects in my storage unit, was storing a new matress and bed sheets, had to throw them away.Mohamed Osama K. | Expérience générale
The staff is always very friendly and very understanding. I've never had any issues or problems.SANJUANA L. | Expérience générale
Great job, will highly recommend this facility to my friends.Dandyson C. | Expérience générale
Good storage for my travel trailergeorge r. | Expérience générale
Absolutely Great Customer Service and Well properly maintained facility.debra e. | Expérience générale
it was my pleasure to associate wit.ur companyKENNETH P. | Expérience générale
They are completely awesome the GM assistant manager are very helpful and incredibly knowledgeable him and he’s staff are greatAMBER F. | Expérience générale
Customer service representative was very courteous and professional.sean M. | Réservation
The facility is clean, well lit and accessible at all time. I was happy about my time of storage at this location.Sean K. | Expérience générale
Excellent and expedient setviceCRYSTAL P. | Expérience générale
The manager has the best genuine customer service skills that you can have, he loved his job, he go beyond his will to help, if i ever need services there again , they have my businessmonacelle r. | Expérience générale
Very professional there to assist whenever I needed assistance.Ladarius A. | Expérience générale
Bienyoung-li c. | Expérience générale
I'm very please with the service.billy v. | Expérience générale
Disappointed!!!!YVONNE D. | Expérience générale
The associates at the store were helpful and polite.ANTHONY B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!