The customer service was very good, but it would be good to have more personal attention and explore more to the customer about the services provided, I am very curious to know why I speak little EnglishJOSIAS L.
Customer Reviews for U-Haul Moving & Storage at Sugarland Airport Area
Pour nous contacter
Houston, TX 77083
(Two blocks south of Highway 6 and beechnut)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Prince E. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan A.
Le client n'a pas laissé de commentaire.ROY H.
Le client n'a pas laissé de commentaire.ROBERTO ALEJANDR C.
Manager very knowledgeable. Only complaint when i called to verify (2am phone call to customer service to get additional day) the gentleman that answered the phone at that location placed me on hold for 17 minutes the first time, i hung up and called back 10 minutes later. I could not hear him and did not realize the phone disconnected, so i called back and he was rude and obviously pissed. His phone etiquette was terrible. When you place someone on hold, it is customary to say he is with another customer and check in a couple of minutes later to say anything. but other than that. Service was awesome as always. I have used that location a million times before and will continue to use them.LUCILLE G.
Le client n'a pas laissé de commentaire.JOHN S.
Fill the fuel tank. Full not half filled.JOHN J.
The experience starts when a person walks through the door. The person that waited on me behaved in a manner that led me to believe he did not want to be there. There was no customer connection when I walked through the door that gave me the experience that I normally receive from Uhaul. I will continue being a client, just not at this location!TELLISSA J.
Le client n'a pas laissé de commentaire.ELROYVIN S.
Le client n'a pas laissé de commentaire.GHULAM Q.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Great customer service and friendly service from the girl at the desk! The return process was very smooth and simple. Will book again!!IRENE I.
Good customer service with well kept equipment and trucks will always use unhaul for moving.ðŸ‘ELVIN H.
Le client n'a pas laissé de commentaire.JOSEPH M. | Expérience générale
There were 5 trucks and several trailers parked in the middle of the lot that needed to be returned when i got there to return my trailer. It was very disorganized.Samuel G.
Le client n'a pas laissé de commentaire.SEAN F.
Extremely rude people here. Rude from the moment you walk in. Very rude responses to simple questions. I specifically asked about tolls and what happen if I go through them.. his reply was soo condescending.MARGARET M.
Le client n'a pas laissé de commentaire.Ava W. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA M.
Everything was great, with one exception. When I returned my 24 hour rental trailer early and while the location was still open, they failed to close out my rental as returned. I had to call the U-haul service number the next day to correct the error. Fortunately the issue was resolved quickly and I was not charged any additional fees.Thomas W.
Le client n'a pas laissé de commentaire.TENG KAI C.
Very good service and Assistant thanks to the supervisor for the help that he provide and thanks do the guys in the office and outside for the help Setting up the trailerMOHAMMAD A.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Highly efficient in getting me my rental vehicle and having boxes I bought ready and waiting inside the van. Great team here!JAY M.
Girl there..couldn't find my acct. Needs more training ..need more cartsmiguel s. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN D.
Le client n'a pas laissé de commentaire.Dung L. | Premières impressions
There is one white lady working I'm this location who is extremely racist. She has an overall poor customer service with an obnoxious character. She spoiled my day. The paperwork she printed shows the truck mileage to be 33k but on the truck it was 35k. When I went back to her she was so rude. Again, she refused to manually type my card info on the computer until u had to call uhaul customer service for her to be told to do so. People like her shouldn't be recruited by uhaul. I will never go back to uhaul moving and storage of Baytown unless this lady is sacked.RUDOLF N.
Le client n'a pas laissé de commentaire.Jeffrey D.
Guy behind counter was rude but other than that was good experience.JULIE D.
Le client n'a pas laissé de commentaire.UCHE E.
Did not receive our contracted dolly, still havent received the refund yet, had a hard time to reach out to the location regarding the issue.THAI N.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Louis V.
Le client n'a pas laissé de commentaire.CASSANDRA P.
Le client n'a pas laissé de commentaire.Lee M.
Le client n'a pas laissé de commentaire.Kyle S.
truck obviously was not cleaned as prior persons lowes receipt was on the dash board and dried gum on the handle area.paul F.
I will always be back.JOHN V.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.JOHN C.
Price was higher than first rental did not explain why to customer when rented same size truck?ELVIN H.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.TYRONE B.
Explain the drop off procedure better.LILIE R.
The two guy at work on friday the 24th of september did a great Job they really need a Bonus check or something i rented a small trailer they treated me well at this U haul!! thanks guys!!!PAUL P.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.jerald J.
Horrible customer service. I called five times, even assured that I'd be called back, never once was I called back. I had to take it to the general manager. But then they lied to me about the hitch guy being there.Amanda H.
Very helpful and professionalPOTTAYIL M.
Le client n'a pas laissé de commentaire.AISHA R.
Very unprofessional service. The two female clerks were more concerned about talking about their social life than focusing on the number of customers in the store.JOSE C.
Excellent job! I would record this placeNICASIO S.
When I first arrived to this location there was no one at the front counter and I could see two people waiting in line. As I waited all I could hear was two people talking loudly in an room near the point of sale machine. I patiently waited and a female showed up to help the next guest. I had to wait maybe 15 minutes before someone came out of the room to help. Once the uhaul employee (I believe it was the manager) checked all the information on the pos machine he tried to check me out but the machine was giving him problems. We switched to another pos machine which eventually worked. The guy went out and moved a truck to a trailer and attempted to connect them. He couldn't get the lights to work on the trailer so I waited and watched him go from the truck to the uhaul store 3 times over maybe 45 minutes. He finally went to me and said he needed to switch the trucks because the lights were not connecting properly from the trailer to the truck. He eventually switched trucks and was able to successfully connect the trailer (waited another 30 minutes). Finally I got the keys for the truck and trailer and attempted to go online to finish the check in process. I noticed the guy left Some uhaul paperwork inside the truck and looked at it. The fuel was off so I go to the link sent to me and what do you know? The link doesn't work. I had to go inside the store again and ask for them to send another link so I could finish checking in. Overall I wouldn't recommend this location. The employees aren't very nice and you could tell they didn't want to be there. I ended up spending kore than 1,5 hours trying to get the truck and trailer.Rodney D.
Le client n'a pas laissé de commentaire.MITCHELL T.
Le client n'a pas laissé de commentaire.VINOD J.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.RONALD P. | Expérience générale
Le client n'a pas laissé de commentaire.Ivis P. | Online Move In
You can start by making sure the front desk is more courteous! I have a hearing problem and the guy there seemed to get annoyed! When I made the reservation I was told I could return trailer the following day and they were trying to make me return it the same day before the store closed or else pay for another day!! I had to rush my activities.RAFAEL V.
Le client n'a pas laissé de commentaire.BERNARD C.
Le client n'a pas laissé de commentaire.JESUS M.
Great service easy to work withJuan V.
Le client n'a pas laissé de commentaire.ANGELES C.
Good managementUgo Chinasa O. | Expérience générale
Le client n'a pas laissé de commentaire.JACQUETTA E.
Le client n'a pas laissé de commentaire.Troy P. | Expérience générale
You are doing a great job. Keep doing what you doing!NOBLE S.
The truck was clean but the interior was run down and it didn't smell very pleasant. Office staff was very "robotic" and direct. Service could of been better, considering that I paid over 60 $for a little over an hour of usage of your van.CARLOS H.
Le client n'a pas laissé de commentaire.SARAH P.
Poor customer service - met with a bad attitude by each of the work. Very unbelievable on how rude the staff was [not just me but the other customers was well]. Customer care and appreciation is certainly lacking at this establishment.RODNEY M.
Everything was greatRICARDO R.
Your staff is EXCELLENT!! I have had to use your services quite a bit lately, and the guys have made it seamless, every...single...time. They are greatly appreciated!LABARBARA E.
Le client n'a pas laissé de commentaire.JUSTIN F.
Customer Service needs improvement. All the employees seems bothered and really blunt and ugly with the customers. No one checked out my rental stated that was done later and I would get an email.VERONICA C.
Lady at the desk was rude as hell. Not my fault you hate your job and your life.KIRA ZERESH M.
The is the third time where equipment is returned at a certain day only to be processed the following day with addition of overage charges from the delay on processing.FRED FADI H.
Le client n'a pas laissé de commentaire.SALMAN A.
Le client n'a pas laissé de commentaire.Antonio R. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA Y.
Le client n'a pas laissé de commentaire.JORGE G.
Le client n'a pas laissé de commentaire.Ronald S. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH M.
Uhaul traiter was very dirty, lots of glass dÃ©bris from a mirror and wood barks Not a location where I would rent again.SYLVIE D.
Le client n'a pas laissé de commentaire.SADIQ K.
Le client n'a pas laissé de commentaire.JOYALKUMAR P.
Le client n'a pas laissé de commentaire.Terri B.
Le client n'a pas laissé de commentaire.TERRY S.
Le client n'a pas laissé de commentaire.MARANDA O.
The truck wasn't clean and the passenger door was not closed tightly. Lee reached across to re-close the door while at a stop light and there was a broken glass vial of unknown liquid that he grabbed to pull the door shut. We had to carefully clean out the handle and pick up the the glass shards from the previous customer. The truck should have been checked. This is a major safety hazard.JONATHAN W.
Le client n'a pas laissé de commentaire.BREANNA J.
Frequent break ins, no responsibility takenSalman H. | Expérience générale
Le client n'a pas laissé de commentaire.Keysha A. | Online Move In
All the loading dock fully parking with truck return and all CS parking car at the parking lot,make we had to walk couple hundred feet from loading dock to our car for loading..ANDY M. | Expérience générale
Le client n'a pas laissé de commentaire.Todd C.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.NISHANT A.
All employees were helpful and had a pleasant attitude.JAY W.
Le client n'a pas laissé de commentaire.MICHAEL S.
My sales person was going off the clock but instead he waited on me . Very professional! No comments for further improvements.Noble S.
Personnel behind the desk not very friendly at all. The first truck given to me had a flat tire so I had to go back in and get another key.Brittney P.
Super easy checkout was appreciated after a long day of moving!Robert P.
Le client n'a pas laissé de commentaire.Amy S.
Le client n'a pas laissé de commentaire.LAVELL W.
Le client n'a pas laissé de commentaire.THELMA YVONNE B.
Le client n'a pas laissé de commentaire.TERRY S.
At the end of my trip my receipt is showing double the mileage that I travelled.STELLA B.
Le client n'a pas laissé de commentaire.ORLANDO D. | Premières impressions
Le client n'a pas laissé de commentaire.LOUIS L.
Low priceHUNG P.
U-Haul is extremely easy to work with, professional, and when we had to change our date because of an unforeseen cancellation in My sons move in college day, they had no problem Changing the date.chad C.
Le client n'a pas laissé de commentaire.MOHAMED H.
One worker in particular was very helpful, hate I cannot think of his nameAhmanda P. | Premières impressions
Le client n'a pas laissé de commentaire.La Tunja K. | Premières impressions
Le client n'a pas laissé de commentaire.thomas m. | Expérience générale
Staff not really friendlyNNADOZIE N. | Expérience générale
Le client n'a pas laissé de commentaire.Ray L. | Expérience générale
Le client n'a pas laissé de commentaire.Servando H. | Expérience générale
AwesomeBABATUNDE A. | Premières impressions
Le client n'a pas laissé de commentaire.Igwe E. | Expérience générale
Le client n'a pas laissé de commentaire.Karla W. | Premières impressions
Le client n'a pas laissé de commentaire.Chantel K. | Premières impressions
The pricing is real competitive and I like the fact that a gate opener was provided.hector c. | Premières impressions
Le client n'a pas laissé de commentaire.Margaret L. | Expérience générale
Le client n'a pas laissé de commentaire.Steven W. | Premières impressions
Le client n'a pas laissé de commentaire.RODERICK B. | Expérience générale
I'm extremely dissapointed to find out that some items are missing after moving the items out of storage. I noticed so far that two (2) WESTMINSTER'S CLOCKS were stolen and a box of NIKE SNEAKERS. I also know that the U-Haul Movers had cars which they couldn't have stolen them. What investigation will you provide or please call immediately to let me know what is going to be done....that is so wrong.Nate P. | Expérience générale
Keep up the good work good customer serviceRAYMOND B. | Premières impressions
Le client n'a pas laissé de commentaire.ODELL M. | Premières impressions
We reserved a storage unit weeks ahead of time, but upon arrival were told there were none available. They could only give us 2 smaller units instead of one in a non climate controlled area and charged us normal rates (not the rate agreed upon). There was no compensation. This was extremely inconvenient as we had just moved from Kansas and had traveled almost 800 miles. I am not impressed.Kaitlin G. | Premières impressions
Le client n'a pas laissé de commentaire.TOUSSAINT B. | Premières impressions
Le client n'a pas laissé de commentaire.BERNICE W. | Expérience générale
Great facility. We felt comfortable leaving our items here, very clean & safe. Would recommend.Ginger S. | Expérience générale
Le client n'a pas laissé de commentaire.Lee c. | Expérience générale
Le client n'a pas laissé de commentaire.SAMUEL A. | Expérience générale
Le client n'a pas laissé de commentaire.Lilia L. | Expérience générale
I highly recommend this U Haul for any one that has storage needs. It's convenient and the staff are professionalfrancis n. | Expérience générale
Le client n'a pas laissé de commentaire.Jautaunne M. | Expérience générale
Le client n'a pas laissé de commentaire.mariah b. | Online Move In
There is no grace period for time out of the storage regardless of circumstances in your control or not.Barbara W. | Expérience générale
Le client n'a pas laissé de commentaire.ANDRE D. | Expérience générale
Service is excellent. The staff is knowledgeable and always willing to help. The grounds, facilities, and storage units are well maintained.danilo m. | Expérience générale
The Customer Service representative was friendly, professional, knowledgeable, informative and helpful.LINDA C. | Premières impressions
Le client n'a pas laissé de commentaire.Lilia L. | Premières impressions
Le client n'a pas laissé de commentaire.Susana P. | Expérience générale
Le client n'a pas laissé de commentaire.Taimur A. | Expérience générale
My access code was accepted, but the doors were locked. Absolutely no one was available via phone, to fix the problem.ROSANNA A. | Premières impressions
Good customer service 👍Opeyemi A. | Expérience générale
Very good service and the process was very easy.Gabriela L. | Expérience générale
With the exception of error in billing me for extra day (which has promptly been corrected by your customer service), everything was great.SAMUEL A. | Premières impressions
When I arrived with the Uhaul truck full, I was unable to unload my things because the system was down, and the movers I had had to leave. I was forced to find new movers which charged more than the ones I had scheduled. It was very frustrating.Katrena R. | Expérience générale
Very good service!scheagbe m. | Premières impressions
Le client n'a pas laissé de commentaire.Joceline B. | Expérience générale
Due to your system being down a day prior, I wasn't able to get the size I made reservations (10×15) for which cause me have a problem placing all of my belongings in the storage I purchase (10×10). Great customer service, they apologized for my inconvenience and extended my rental.Jautaunne M. | Premières impressions
Very helpful employees! Dominque was so sweet & helpful!♥️♥️♥️laura d. | Expérience générale
The staff was very accommodating in helping us with all our needs to move out. Even though we were not local any and all questions that arose were promptly answered. Almost 18yrs my mama had her belongings stored there and it was very refreshing to know they cared about her possessions as much as she did. The Mgr. Mr Branch helped us out tremendously knowing we were not local . He went over and beyond to make the move out exceptionally well. He even contacted us via phone after move out to make sure we were satisified. God bless him. We will always be a Uhaul customer. Thank you. Take care and stay safe.LUCY R. | Expérience générale
Le client n'a pas laissé de commentaire.Samara Camille N. | Expérience générale
Le client n'a pas laissé de commentaire.Paola R. | Expérience générale
Le client n'a pas laissé de commentaire.RAUL ARTURO G. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA W. | Premières impressions
I was under the impression my storage was due on the 20th. I was told it was the 18th and told me I owe a full month's rent for the 2 days over. As I disputed the situation, she told me I can see what customer service will say.Kevin H. | Expérience générale
Le client n'a pas laissé de commentaire.dennis m. | Expérience générale
Very convenient & well maintained propertyPamela A. | Premières impressions
Me robaron y no isieron absolutamete nadaJAMES R. | Expérience générale
Very friendly and helpful staff.Bobby F. | Premières impressions
Almost broke my ankle on the rocky pavement. Not ideal for moving large appliances.Will S. | Online Move In
Le client n'a pas laissé de commentaire.TEMILOLA A. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie M. | Premières impressions
My address is still one number offAndreanette H. | Premières impressions
Le client n'a pas laissé de commentaire.william b. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH M. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel T. | Premières impressions
Trey was incredibly kind and helpful during this busy time of month. In regards to the facility, I wasn't able to access my storage unit on the first day due to issues with the key card. It threw a wrench into my plans but I'm glad Trey was there to help.Elizabeth B. | Premières impressions
I had a wonderful experience with Trevis L (I hope I spelled his name correctly) if there was 10stars he deserve it and more. I strongly recommend him for promotion and pay raise. He was so professional in attending to me very friendly yet professional he explained the process carefully to me. His service will make me use uhaul over and over and tell others about uhaul. I hope every other staff discharges their duties just like Trevis and he should be a role model to the rest. Thank you Trevis for an excellent service. God bless you. I didnt have the chance to do this review till nowQueen O. | Expérience générale
Very satisfied with the service we received.Althea M. | Premières impressions
Sheila and Trey were very helpful, courteous, polite and patient. Thanks again to both fo them for all of their help.MIKITA R. | Premières impressions
It would be great if all hardware on units are checked to make sure it is properly installed and easy to operate.Ava W. | Premières impressions
Le client n'a pas laissé de commentaire.nimota b. | Premières impressions
Le client n'a pas laissé de commentaire.George V. | Premières impressions
Thank you very muchGerardo M. | Premières impressions
The staff very professional, very helpful, step by step,I will continue 😀, they were not wannabes workers,but they gave service,out standing duty,ubove the norm,extra,helpful,very sastified.thanks so much for thier service will tell all my friends about the kication.SAMUEL H. | Premières impressions
Very friendly staffJoseph U. | Premières impressions
Le client n'a pas laissé de commentaire.Taimur A. | Premières impressions
Le client n'a pas laissé de commentaire.laura d. | Premières impressions
Excellent service à la clientèle.CORNELL RANDALL I. | Premières impressions
Le client n'a pas laissé de commentaire.janice t. | Premières impressions
The lady that signed me up for storage service covered all of the information very well. She took me to the location of my storage unit and covered everything step by step. THANKS.Jerry R. | Premières impressions
Great customer service and knowledge of products patient and courteous Thanks for the serviceLois B. | Premières impressions
The gentlemen that assisted was very nice and accommodating. They both went out of their way to make our move in and trailer return very easy.shaundreka t. | Premières impressions
Employees were helpful and working together, helping the new guy get up to speed. Confusing instruction about rental time return of what was agreed for rentals for that day, and charges.Ezekel C. | Premières impressions
Everything was all good. Got the truck and storage all at the same place. Cool...Vickie C. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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