Customer Reviews for U-Haul Moving & Storage At Summer Ave

7 212 évaluations

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

I booked an appliance dolly a dolly and a furniture cart and received none. Also I booked my truck at the Bartlett location and had to go to their main branch.

darrel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius H. 
Évaluation :
1

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Kativia f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loyal M. 
Évaluation :
5

This location was waiting for vehicles to be returned so they could fill my reservation. Wasn't their fault and I was not upset at waiting. The young lady helping me, and I apologize for not asking her name, could not have been more helpful, more professional, or more concerned that I get a rental that afternoon. Everything worked out and I was able to get All my tasks accomplished on this holiday weekend Thank you everyone.

Michael S. 
Évaluation :
5

Rien

Douglas D. 
Évaluation :
1

It would of been perfect but I can't get over them giving me a rental on Empty stopping at the gas before my destination is ridiculous

Nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel H. 
Évaluation :
5

Didn't like the fact that I went to my closest u haul location...I was assured that this would my pick-up location only to by informed my pick-up location had changed.....This changed my travel time to & from the pick-up location, which was reflected in my mileage....

Jimmy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
2

Rude personnel at front desk. Unkind to customer.

Jacqueline H. 
Évaluation :
1

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Cindy M.  |  Expérience générale 
Évaluation :
3

Have all equipment that was reserved. No appliance dolly and I reserved it a week in advance

NANABELL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

This was a newer van than before with USP ports for charging. The suspension didn't seem as good. Though.

SHELLEY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE G. 
Évaluation :
5

Absolutely professional. Made everything very simple and easy

DAVID B. 
Évaluation :
5

1) The front windshield was very dirty - we cleaned it before getting on the road 2) The cruise control did not work 3) The Info button did not work 4) The horn did not work 5) The passenger door key would only work one way; reversing it did not work 6) We ordered a dozen furniture pads more than a week ahead of time and they were not available; we had to locate available pads and drive 20 minutes one way to get them

Bradford E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Panda K. 
Évaluation :
5

You advertise it as a 4'x7' trailer but the width is about 39” wide for cargo. That could mess up some folks

Alan R. 
Évaluation :
4

Na

mansour A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK H.  |  Expérience générale 
Évaluation :
5

Ensure that customers are able to receive the equipment they reserved. I reserved a 26 ft truck with a 7 a.m. pick up; however, I ended up with a 20 foot truck. As a result of not getting the 26 ft, I had to extend one day and I put more miles than planned. Moving is very expensive without having to pay extra for the wrong equipment.

JENNIFER H. 
Évaluation :
5

Easy pickup and return

Frank E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana G. 
Évaluation :
5

Check in was super easy!

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea A.  |  Expérience générale 
Évaluation :
1

My reservation was to pick-up at the Summer Ave. location. The day before I was scheduled to pick-up the trailer I got an Email from U-Haul changing the pickup location to the Lamar Ave location. When I arrived at Lamar Ave location they were clueless about my reservation and did not even have a trailer available. I was directed back to the Summer Ave location. The Lamar Ave. personnel were not able to call the Summer Ave. location and confirm that they had a trailer for me. The trailer I finally picked up at Summer Ave. was filled with dirt, weeds, and trash. I filled a 5 gallon bucket cleaning out the trailer. The trailer was hooked up and the light were "checked". I was told the brake light, turn signal, etc were all working fine. I should have checked myself. The lights were so dim that they could not be seen except when standing 6 inches away from the trailer. This almost caused a serious accident when I was trying to return to the right lane after pulling over into the left lane to avoid a disabled vehicle on the side of the road and an inpatient driver passed me on the right despite the use of the right turn signal.

Brian A. 
Évaluation :
5

My truck passenger side mirror was broken and was unable to use during the duration of the trip .

Ted C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

improve the on-line check-in experience. The web site wouldn't upload pictures (perhaps it's not iPhone friendly). I had to check in the day of pick-up, which cost maybe a half-hour, including waiting in line. The clerk sent me a link, which allowed me to upload just fine. I bought a couple locks because I was told the'd fit the trailer/hitch (In fact I could see no way any lock would fit the trailer!) but they didn't so I had to return them.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy A. 
Évaluation :
2

Have available the equipment that was reserved

TRACEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda H. 
Évaluation :
5

You need to hire more people, the one guy that was doing it ALL outside needs help.

Robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Great staff! The man working behind the counter today needed some help but he did a great job!!

Vickie W. 
Évaluation :
1

The cab had a large amount of smashed up cookies in the compartment that were not cleaned up from the previous customer. The staff was not friendly and acted as though they were doing me a favor by handling my transaction once they finally acknowledged I was there.

Juli S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Very friendly service and very helpful getting everything unhooked.

CHRISTOPHER W. 
Évaluation :
5

above and beyond standard return assistance was provided. I needed to drop off the trailer hours early, and leave my car, to allow easy unloading. The U-haul Team stepped up and managed this arrangement for me effortlessly. Thank you!!!!

John M. 
Évaluation :
3

Not a friendly place. No pleasantries. Just straight to business like I was in line for free handouts. Staff behind the counter were making negative remarks about the previous customer while I was standing there. The biggest issue wasn't with this location. My truck was not available at the location I reserved. I was given a number to call and shown the door. While on hold I was automatically transferred twice to out of market locations that could not help me and I had to get back in line on hold each time. Why transfer me somewhere that can't help me. Sharon blamed "the internet" for messing up my reservation. She was only able to find a shorter truck. I lost an hour getting this resolved which cost me $150 in labor that was waiting for me to arrive with the truck. Sharon said she gave me the $50 credit for not being able to provide the truck as guaranteed. I did not see that credit on bill I received after returning the truck.

Nathaniel G. 
Évaluation :
3

The trucks need maintenance. The trucks air was not functional at the time of renting and the brakes weren't tight.

Marvin J. 
Évaluation :
2

When you change truck AND location unilaterally you should make SURE the customer is aware. I wasted too much time waiting at the wrong location only to be told it was to pick up in a different one.

Giampaolo O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
4

I called to turn in the trailer early on Sunday. No Problem. Went to the location to return... NO Problem, The person had me back in the trailer and unhooked it. We chatted, he said all was good to go and I would get an email. Great., I get a call on Tuesday, the day after it was supposed to be in asking where the trailer was. The agent calling was almost insulting that I was late in turning the trailer in. I asked for a manager, and heard her in the background. I explained what had transpired on Sunday and exactly where the trailer could be found on their lot. The agent said she would check with eh employee that I described and get back to me. I got an email later that it had been returned. NO Apology or anything of the nature. I know mistakes happen, but they called like a bill collector looking for a problem. Other than this, the trailer performed fine.

Edwin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ameen O. 
Évaluation :
5

Everything went fine

Justin P. 
Évaluation :
5

Very friendly and understanding staff.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
4

Quicker checkout

Corey H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan B. 
Évaluation :
2

Manager was very rude. I made reservation online and reserved for 24 hours. 20 mins after I picked up the cargo van she called me saying that I need to be back within 12 hours and kept yelling that “it's not my fault and you need to be back”. She kept blaming me for “reserving the vehicle for too long”. Would not recommend this location to anyone. Rest of the crew was great.

Ehtesham U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sina R. 
Évaluation :
4

Ms. Braddock is wonderful, but the curly haired young woman seems upset at all times. I have been to this location 4 times in the past 30 days to rent and return equipment and that young woman acts like the customers are disturbing her. Ms. Braddock is the epitome of what a great customer service provider is.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI R. 
Évaluation :
5

need too market that you can return after hour better. 🤷‍♂️

phillip H. 
Évaluation :
5

Make sure all accessories are working.

AMANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

The entire staff and GM were amazing !! They don't need any improvement!!!

Ginger D. 
Évaluation :
5

The young woman (LaKeisha Ryan) was very professional, knowledgeable, and a hard worker. This woman assisted 3 customer at a time. I was Very impressed. She's a Great asset to U-Haul.

Tomika J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron W. 
Évaluation :
3

The Manager was excellent, the service was excellent. The problem is keeping the 20ft truck in a good condition. I was afraid I wouldn't make it to my destination. So it's not because of the Manager, or employees, it's the equipment and giving them the ability to do their job that I see as the issue. Give them an environment that is workable. Fix t toilet, update their customer lobby, give the Manager what she needs to be successful. Have you ever heard of setting someone up for success? She does all she can to make customers happy but she can't fix the equipment, and she can't get things she needs to do her job successfully without her bosses help. None of my observations came from any comments. I can see what's going on.

Karreen N. 
Évaluation :
3

Even though I reserved ahead of time, it took an hour and a half to check out. There wasn't anyone else ahead of me or in the store while I was attempting to check out. The attendant was apologetic and polite, but complained that the system was glitching and she tried to check me out over 4 times, before it finally worked.

Felicia M. 
Évaluation :
3

I was charged for a furniture dolly that I did not get and after 45 minutes spent trying to correct my bill for another mistake, I just gave up. Moving is stressful enough without having to spend hours at uhaul. I spent 45 minutes picking it up (and I was given the wrong truck) and then 45 minutes dropping it off and waiting while they were trying to figure out why my bill was so high when I only drove 18 miles. Then once they fixed that I was erroneously charged for the dolly I didn't even get.

Kendall M. 
Évaluation :
5

Everything was clean and in perfect condition

CENTRETA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adeline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
5

All went well. The only issues I had, in two rentals one week apart were that the UHaul app would not recognize my reservation. My email and text communications were fine, but the app did not.

Kurt V. 
Évaluation :
1

Very poor service and after we paid for the truck the store employee called us and accused us of stealing the truck even though we had a receipt showing that we paid for the rental the truck was not clean on the inside or out upon pickup

Parker S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Did not get names but both women I dealt with on pickup and return were very courteous and personable. Will return here for rental if need UHaul again

John H. 
Évaluation :
5

Thank w

Abdullah A. 
Évaluation :
2

Drop off was too slow. Uhauls constant badgering scouts adds one and upgrades is offputtibg at the least. I do not wish to hear from uhaul again until and if I chose to rent again

BRENT P. 
Évaluation :
2

Get better customer service representatives amd store managers, they should never under any circumstances tell a customer they believe their employee over the customer, I have no reason to lie and was treated unfairly by the store manager and her associate there the lady at the front, she did for someone else what she wouldn't do for me and made me jump thru hoops but not the other lady who didn't have the right paperwork either, the associate that was there let the other lady slide with no paperwork but not me, I was treated very unfairly by this place and the store manager she doesn't care how her customers are treated all she cares about is not being bothered by customers on her day off.. as a manager of a restaurant I WOULD NEVER tell a customer they were wrong and even if know my employee well then I still wouldn't say I know he or she didn't say anything I would address it, there's no reason an employee should be texting her manager and talking sh** about a customer to the manager thru text messages or in person period, they should be professional and act that way and they have intact not! The store manager at summer and her female associate are not professional they act bougie and un professional, I would rather drive across town or to another state just because customer service is way better there. They are actually professional and don't treat customers unfairly.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
1

The managers on summer was VERY RUDE AND UNPROFESSIONAL!!

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGIL S. 
Évaluation :
5

Great service. Will use again!

VIJAY S. 
Évaluation :
5

Staff was helpful and friendly. No line no wait. Truck was ready as soon as we checked out. Check in was also quick and easy. The lady who took our info and helped at the counter was very helpful and knew what she was doing!

Ethan J. 
Évaluation :
3

The return process is not user friendly

Jacqueline B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha L. 
Évaluation :
5

The employees did not really communicate at all as to what was going on what to do etc.

Ken T. 
Évaluation :
3

The lady that greeted me when I arrived to pick up was excellent!!!! She was working her ass off getting everyone taken care of. Looked like she needed more help however she was very effective and friendly even though she was extremely busy. Give this woman a raise please!!!

Robert E. 
Évaluation :
3

the woman that checked me out was not pleasant to deal with.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asunte A. 
Évaluation :
1

Customer service sucks and gave me a raggedy truck 😡😡😡👎🏾

Anthony H. 
Évaluation :
5

Ladies in store were very helpful and nice

Jamie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valarie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

art works F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

This place was absolutely awesome the extremely nice lady up front was amazing great location, recommend to everyone I know

Megan S. 
Évaluation :
2

The customer service via phone contact was a terrible experience. After holding for ten minutes, I found no help with the staff associate. Uhaul changed the pick up time although I had a reservation for a different time weeks in advance. Absolutely no professional. I will seek other rental companies in the future.

BRIAN M. 
Évaluation :
5

The truck was clean and ready to go.

MARQUITA L.  |  Premières impressions 
Évaluation :
3

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7,95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

latricia t.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

Paula B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gracie G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austen P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C.  |  Expérience générale 
Évaluation :
2

I had a good experience with my move-in process. But my experience with them now is very poorly.

Joyce M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARL P.  |  Expérience générale 
Évaluation :
3

Most of the workers at this location are rude it's incredibly unbelievable there are very few that actually have customer service skills I couldn't wait to move out so I wouldn't have to deal with any of them ever again. The night I moved out a white lady working cause I don't have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I'll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I'm just glad it's over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y'all are the worse.

Yulander L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H.  |  Premières impressions 
Évaluation :
5

The staff at summer location all gave excellent customer service.

linda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierney T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleotha N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landchelneil B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonya c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

harvey m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanita b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Landchelneil B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheri S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Misty M.  |  Expérience générale 
Évaluation :
5

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L.  |  Online Move In 
Évaluation :
5

Great experience!

Willie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeith M.  |  Premières impressions 
Évaluation :
5

Kinda too expensive storage fee

Porshia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice w.  |  Expérience générale 
Évaluation :
2

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn't do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan H.  |  Expérience générale 
Évaluation :
5

😍😍😍😍

Angie F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariel W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M.  |  Expérience générale 
Évaluation :
3

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C.  |  Premières impressions 
Évaluation :
3

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO C.  |  Expérience générale 
Évaluation :
1

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria B.  |  Expérience générale 
Évaluation :
3

Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.

Shelley H.  |  Expérience générale 
Évaluation :
2

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan h.  |  Premières impressions 
Évaluation :
3

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W.  |  Premières impressions 
Évaluation :
1

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA L.  |  Expérience générale 
Évaluation :
5

♥️👍

jerry bernard d.  |  Premières impressions 
Évaluation :
5

Clean, nice, accessible, efficient-- great experience!!!

Erenestine S.  |  Expérience générale 
Évaluation :
4

Made recommendations based on our needs. Thanks

John H.  |  Expérience générale 
Évaluation :
4

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY L.  |  Expérience générale 
Évaluation :
1

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred C.  |  Premières impressions 
Évaluation :
5

No Complaints. Everybody was helpful and friendly.

Brandon S.  |  Premières impressions 
Évaluation :
5

Thank y’all!!

Marissa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAM B.  |  Expérience générale 
Évaluation :
2

Customer service needs to improve, attitudes from last year in July did not change to better. I'm thankful that l was able to contact the president

Lela R.  |  Expérience générale 
Évaluation :
5

Professional and helpful staff. Facility is well maintained.

Edward B.  |  Expérience générale 
Évaluation :
1

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Danielle W.  |  Expérience générale 
Évaluation :
5

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Antoinette J.  |  Expérience générale 
Évaluation :
4

N/a

Kathy B.  |  Premières impressions 
Évaluation :
2

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Nicole S.  |  Premières impressions 
Évaluation :
4

Very responsive to needs. Thank You

Daniel S.  |  Premières impressions 
Évaluation :
4

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

George W.  |  Expérience générale 
Évaluation :
5

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

bill p.  |  Expérience générale 
Évaluation :
5

Good people, good service

charles l.  |  Expérience générale 
Évaluation :
5

Everything was good service and I will use the service again if I need it.

Bertha B.  |  Expérience générale 
Évaluation :
3

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Jeovanni B.  |  Expérience générale 
Évaluation :
3

N/a

PARKEISHA C.  |  Expérience générale 
Évaluation :
1

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Scott F.  |  Expérience générale 
Évaluation :
5

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rick L.  |  Expérience générale 
Évaluation :
5

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Lisa P.  |  Expérience générale 
Évaluation :
5

They were exceptional

CARLTON D.  |  Expérience générale 
Évaluation :
2

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Jasmine S.  |  Expérience générale 
Évaluation :
3

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Yolanda C.  |  Expérience générale 
Évaluation :
5

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rick L.  |  Premières impressions 
Évaluation :
5

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Audrey D.  |  Expérience générale 
Évaluation :
3

The staff could be friendlier and provide better customer service

Jessica P.  |  Expérience générale 
Évaluation :
2

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Jessica P.  |  Premières impressions 
Évaluation :
5

Glad to have been able to be a patron at U-Haul storage on Summer.

Joseph H.  |  Expérience générale 
Évaluation :
5

...

tyranda m.  |  Expérience générale 
Évaluation :
1

Counter help was too slow and not interested in her job

Nolan G.  |  Expérience générale 
Évaluation :
4

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Barbara W.  |  Expérience générale 
Évaluation :
4

They were helpful, courteous, and accommodated all the snafus in my schedule.

Barbara W.  |  Réservation 
Évaluation :
5

Kenneth and his team were very helpfull with all our needs!

Ronald D.  |  Expérience générale 
Évaluation :
3

Some of the workers are extremely unprofessional

larry h.  |  Expérience générale 
Évaluation :
1

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rose M.  |  Expérience générale 
Évaluation :
5

Service was great.......fast and polite!

Mary W.  |  Réservation 
Évaluation :
2

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

eric c.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and courteous.

Sally C.  |  Expérience générale 
Évaluation :
5

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Gloria C.  |  Réservation 
Évaluation :
4

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

nancy R.  |  Expérience générale 
Évaluation :
2

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Jamie M.  |  Expérience générale 
Évaluation :
1

Unfriendly and made us feel we shouldn't be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Merci.

Jackie H.  |  Réservation 
Évaluation :
5

The staff was helpful and nice.

Sally C.  |  Réservation 
Évaluation :
2

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

JOHN D.  |  Expérience générale 
Évaluation :
5

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Tilwanna R.  |  Expérience générale 
Évaluation :
5

Good centralized location!

Brian M.  |  Expérience générale 
Évaluation :
1

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

HEATHER B.  |  Expérience générale 
Évaluation :
5

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

WILLIAM C.  |  Expérience générale 
Évaluation :
4

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

nora f.  |  Expérience générale 
Évaluation :
5

They did an excellent job. Well run.

Edward S.  |  Expérience générale 
Évaluation :
1

The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a

CHANCELLO M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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