Location de camion de déménagement à Memphis, TN chez U-Haul Moving & Storage At Summer Ave

Nothing really the service was excellent

the staff was very confused. We handed them the contracts to check our items in and they could not find it in the computer. We rented a truck, car hauler, blankets, appliance dolly and furniture dolly. the Lady could only find the truck. Later that night I received a call as to when I was going to return all the other items.. I explained that I had done so at 10 that morning and took pictures of all the items I tuned in since the first lady couldn't find them in the computer even with the contracts we handed her.

Very Professional

The elderly gentleman at this location needs to realize that some people don't understand the U-haul terminology. I believe he's the manager but not sure.

My "regular" location. Consistently friendly and knowledgeable. They occasionally get busy and get backed up a little, but I've never been disappointed overall. Thanks!

Be transparent and upfront with your customers and tell them that you can do a one-way rental for three times less than what I paid.

quick service, ready and clean truck. thanks!!

The customer service at the check out counter left a lot to be desired. The attendant was knowledgable, but very rude and short. She showed little patience when making the verification call and hung up abruptly on my mother. I will choose another location next time I move.

1. They had added an additional dolly and pads without telling me and tried to charge an additional fee. When I asked about the price, they mentioned the additions. I had not put any additional items when I made the reservation. Everything points to them intentionally adding these items without my knowledge. They had to delete the whole reservation and start a new one to fix the problem which also doesn't make much sense. 2. Truck was in bad shape as far as damage. The blinkers didn't work like they should. They did not give me any trouble turning it back in though. 3. I filled truck up more than what I had originally showed on the gauge. The gauge wasn't working properly, and they tried to charge me an additional fee because of this. Luckily I had kept my receipts showing I had put more than enough fuel. He came back later and said the gauge had finally worked back up to full.

Service was ridiculous. The employees should try being respectful and pleasant. Management should try making it not so difficult to complete the simple task of renting a truck or trailer. I've moved too many times to count and have often used Uhaul. I will likely use Uhaul again but not this location.

Everything went smooth , no improvements needed. Thanks

I had a horrible experience with a customer service rep named Tonya when I called your 1800 number. I would like a member of upper management to call me concerning this matter. She treated me with such disrespect

Thank you for a trouble free move!

I was pleased with everything. Customer service was good. Friendly staff, reasonable rates, efficient at getting me checked out and back in. What more could you ask. Good job!

The person at the counter (Chelsey) seemed very disinterested in providing customer service, and was not in any hurry to complete the transaction. When an error was made, she blamed my mother-in-law, who had made the original order. I am a local attorney with a large firm and I would not recommend this business. The customer service representative did not even have my correct first and last name on the rental.

Very well organized and friendly

Work on customer service!!!

Every one was very helpful and friendly. Keep up the great work.

I went to the location that YOUR COMPANY assigned to me and there was no truck. She was really nice and said it was probably at Winchester and Mendenhall a few miles away. I called them and they said "yo truck or ( sic "over?") Der", to which I replied "where is there?" Summer Ave location. I went there (over an hour lost), they had a truck, checkout process was fine. Took forever to pull the truck around, the guy didn't say a word in the walk around. I asked him about the fuel, which was clearly closer to half than 5/8, and he said nothing but "five eighths." The truck smelled like cigarette butts. Just an awful experience.

I got their near closing 640 (closed at 7) and the owner was rude and rushed me. I had never driven a trailer and had questions and he seemed more interested in rushing the sale and saying how long he had worked. I paid for furniture pads that they didn’t give me and they didn’t have tie downs to rent would only make me buy them (even though they were for rent on website). He rushed me out without giving me a trailer light hookup which i was told i needed and had to go back in after his employee (see below) insisted i needed to get that before he could hook me up. That guy was a great employee who was very helpful- helped me hook up trailer was great and explained things when i asked. Made sure i was SAFE to drive which the owner didn’t seem interested in- seemed like his only concern was leaving at 7. I understand it was holiday week etc but i arrived in time (20min before close) that easily should have been enough time to do a trailer rental, furniture pads, etc. the cashier was also poorly trained and not very knowledgeable i had tried to call ahead and had to hang up after being on hold 10min bc she didn’t know basic information (what trailer available, inside dimensions ). Again, it could’ve been just busy time of year but rudeness and incompetence especially putting someone on the road in a potentially unsafe situation (no light hookup) is not good business. Thankful for the one employee who actually cared and helped. Wouldn’t recommend this place and it’s one of the main large locations in my area

The windows and windshield was very dirty. Especially inside. Any light shining through would cause large glare. Not really safe. Especially at night.

The people at the check-in counter are very rude. We were there Dec 21, 2018 at 4:30pm to pick up a van. We asked for a furniture dolly, didn't receive the dolly and were still charged for it. Customer service is terrible and the employees didn't even try to put a smile on their face or act like they even wanted to help you. Very rude. I will not use this location again or recommend this location to anyone. I even checked in online to decrease my wait time and it still took 15-20 minutes, and that didn't include the wait time to get the van.

Great service / customer service. Very well pleased. Your staff is great.

Card was pending and was tryin to charge me twice had to call the bank and see wat was goin on...the bank said they was tryin to pull both 2 diffenrant payments out at the same time 175.00 and 165.00...then was told that i couldn't leave the store.I was lost and didnt no what do...I have use uhaul numerous of times and never had to deal with this it was embarrassment on another leavel

Great folks were very helpful and friendly and professional.