Évaluations des clients U-Haul Moving & Storage at Teall Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Teall Ave

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Lei G. le

Évaluation :

Le client n'a pas laissé de commentaire.

veryl B. le

Évaluation :

I’m was an absolutely amazing experience. From the registration to Quintin, the guy in the yard that was out in 8 degree day. Prepping and hooking up all of the equipment. He is an animal, really! He is the man

Marisa M. le

Évaluation :

They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.

Shailesh J. le

Évaluation :

Your service is good. Keep it good.

Rachel L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John D. le

Évaluation :

Fast and Courteous service

Margaret S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. le

Évaluation :

Le client n'a pas laissé de commentaire.

kerry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

teri P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Evelyn D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary T. le

Évaluation :

Have a truck that drive betterThat would be an improvement . That was the worst 7 miles I’ve ever driven the suspension was totally off the wheel was totally off it was really hard to drive. The back latch did not latch that easily. 7 miles I had to put $14 in the gas tank which is just crazy to me. I thought you would have more fuel-efficient vehicles.

Dennis A. le

Évaluation :

Perfect, as is! Thank you!

Chris L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda H. le

Évaluation :

The staff at the Teall location are terriffic! Very quick, efficient and considerate. Thank-you for a pleasant UHaul rental experience!

Richard R. le

Évaluation :

Not s thing. All good.

justin o. le

Évaluation :

clean and secure for sure

Thomas M. le

Évaluation :

Very friendly and helpful staff

Brian H. le

Évaluation :

Staff was rude. They need to get up out of their chair and do their job. I’m not paying money to do it for them.

Kallie P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kaisha B. le

Évaluation :

Representatives were rude and nasty at pick up & drop off! Argued with us in front of other customers, completely unprofessional! I would never refer anyone here or go back! Corporate will be contacted!

Brenda F. le

Évaluation :

Location was great, but calling to make the reservation through the call center was horrible. They kept transferring me to another person, the total of 7, when THEY messed up my location of reservations. THEY put me for Ithaca NY when I specifically asked for Syracuse NY...A hour long phone call..smh

Alice D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francois P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alice D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carla K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karla G. le

Évaluation :

Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!

Anne C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tina L. le

Évaluation :

The rate was $19.95 and I was charged $49.95 at the store. I drove 63 miles and was charged 98 miles. The manager Mark was rude and accusational. I rent a lot of vehicles from U-haul and have two storage units. One would think that the manager would treat the reliable customers with more respect.

Joe P. le

Évaluation :

Very Professional

Van S. le

Évaluation :

Your web site states wrong dimensions for a motorcycle trailer. This caused big problems for me. This turned a simple and well planned task into a mess. Manager I spoke to was a jerk. Why would you bother to provide dimensions if they are not accurate??

yusdanie F. le

Évaluation :

App is good but a lite slowly

Evelyn D. le

Évaluation :

Was given the keys for the truck and went out where it was parked to find it covered in snow that had come down that day. A man returning a truck commented that when he picked his truck that morning it was not cleaned off either. Don't feel that the customer should be responsible to clean off the truck when they come to pick it up.

Diczan G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tiffani B. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Guy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

anne M. le

Évaluation :

Your customer service being rude, calling and yelling at me , for having run into a problem, of not finishing to unload the truck when the weather is bad. Even when I told her I would pay for the extra, which I even paid. I didn't not appreciate the rudeness when I am paying. Next time hopefully I don't get to the point of needing to use your service. $160.00 is a lot of money for some to be insult me for. I even suggested I speak with the manager and she refused to put me through. And I even asked her if that was the only truck you had and she said yes it was the only one. Hence I will never recomend your services. Thanks

A O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. le

Évaluation :

The van was nice, but whatever is used to clean the van has a very strong smell and I had to drive with the windows open in the cold weather in order to be able to drive the vehicle.

Peter M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jammie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

jenine S. le

Évaluation :

I was very impressed with the way the van drove very comfortable I have no complaints

Ruth C. le

Évaluation :

Have your staff completely inform customers as to what they are being charged as well as to check mileage from email. Customer service rushed and neglected to inform me of being charged 14$. And to dble check if had correct mileage before heading out. Was angry with lack of being fully informed. Apparently, this happens quite often at this uhaul. When I returned, there were 2 other customers with same complaints.

Ryan M. le

Évaluation :

Parking was terrible. The lot was so congested, that I'm surprised there was not a serious accident. Cars were getting blocked in by Uhauls in the drop off lane. People were everywhere in the lot, risking getting hit. This is not set up safe at all. It was complete chaos. Never again will we go back there. The service was horrible. It took a half hour to pickup the rental, and a half hour to drop off, even though we confirmed online. I was very disappointed.

anwar A. le

Évaluation :

Great customer service great price new trucks

Cheryl M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maxwell D. le

Évaluation :

Le client n'a pas laissé de commentaire.

LIAM O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Evelyn D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Malaika R. le

Évaluation :

Everyone was great at U-Haul when I was getting all the boxes and tape and setting up my reservations. Harmony Moving Company are the best movers. Since I work with the FTC, and then CFPB. I will recommend the company I know is moving!

Thomas C. le

Évaluation :

You fuckers charged me a whole day AND THE INSURANCE for returning the trailer a couple hours after hours even though when I reserved it nobody said a fucking word that I would be charged more if I returned it late because it was so close to closing time for this particular facility. I reserved it until 6 pm and they closed at 7 and i got charged a full day plus insurance for returning it after hours even though it was fully available without any issues for the next day's rental/reservation. I would understand a small late fee like $20 but I got charged $135 or something for 6 hours of use. I will never fucking do business with UHaul again, despite the fact that I have to rent a truck in like 2 weeks to move, Penske or Budget will get my business. Fuck you UHaul. You can reach me at t.condon1@gmail.com if you even give a shit that your servicers are lazy and don't disclose everything.

TERRY A. le

Évaluation :

N/A

Chester F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katie H. le

Évaluation :

The windshield wipers were bad, could barely see during the snowstorm. The equipment was cleaned. Quite outdated though.

Christopher A. le

Évaluation :

Thank you

Joshua O. le

Évaluation :

Truck initially reserved was unavailable (I received a call in the morning to assure me that they had an alternate, but smaller, truck that would be ready). I went to the store and waited in line for about 10 minutes while only two reps were working the desk. Once at the desk, the rep said only the minimum required comments to get through the transaction. I understand happiness is not required at work, but a smile goes a long way. The same rep was available for quick return and was slight more pleasant. The drop off experience was very easy and registering online saved me a little time at check in.

William W. le

Évaluation :

I say they went out of there way to help me.

donna M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick W. le

Évaluation :

Rent it with the gas tank filled. 3/8 filled is sloppy. Good customers overfill at their expense and negligent customers are charged extra. Just my opinion.

Jeffrey M. le

Évaluation :

keep it up!

Terry C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas G. le

Évaluation :

All was very smooth

Juan P. le

Évaluation :

Le client n'a pas laissé de commentaire.

PETER H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vicentica V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Helen T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel B. le

Évaluation :

Staff was friendly & knowledgeable.

Christopher W. le

Évaluation :

Nothing

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Megan M. le

Évaluation :

The truck shook the second I hit the gas. Breaks didn’t work very well. Could smell break fluid leak.

charles D. le

Évaluation :

there was a little mix up but it work out they were scheduled to load & unload on Sunday nov.17th but the box wasn't at the u-haul site I had to take a day off ($400) but fresh start was Great .

Tracy C. le

Évaluation :

Improve your customer service and update your computer.

Theresa H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jodie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lacey S. le

Évaluation :

The staff at this location are so much more helpful and knowledgeable than the Thompson rd location, I recently went to due to an issue with availability! After such a horrible experience with the gm there, it was nice to finish out my move with these guys! I very much appreciate the woman that rented me the truck and Elizabeth, whom checked it in- they reminded me why I much rather rent from the canal st Uhaul!

ROBERTO A. le

Évaluation :

The experience was great. No comments.

Emanuele F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laquada F. le

Évaluation :

The trucks drive like trash and y’all gas gage is rigged up to take people I was basically fired to fill the tank when it was never given to me that way and I only drove 1 mile complete scam!

Stephen A. le

Évaluation :

I have rented here many times and the service and equipment are always excellent.

James B. le

Évaluation :

Nothing. But I also came in the day before to rent a truck to remove furniture from a storage unit. I was assured that I had until today by three associates. When I returned today with the units key card I was asked for $178. Simply put, that is not a mistake that should ever happen. The mistake was rectified without apology, but I was given a dirty look and handed my receipt. If you’ve mistakenly ask someone for $178 and then realize you’ve made a mistake. Acknowledge it, apologize for any inconvenience and call it a day. Don’t shoot them a dirty look and say nothing. Really it was the last thing I needed at that point in my day.

Milton W. le

Évaluation :

Have more ?? available

nyisha C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dina M. le

Évaluation :

Awesome service. Quick pick up and drop off. Always use this facility.

James G. le

Évaluation :

When hooking up the trailer he shorted out my trailer lights had to replace fuse waited in line for a good 1/2 hour to rent trailer

Evelyn D. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN S. le

Évaluation :

People are great. Mark (manager) is fantastic.

Douglas B. le

Évaluation :

when I measured it prorior to loading, it measureed 12.5 feet - instead of 15'--I brought it back and was told measurement included the attic- they had no larger units available so I was careful when loading and made it work- beautiful truck and very good service.

Gary H. le

Évaluation :

The rental from one location to another was a standard 3 day agreement. I only needed one day. Now the trailer jas been returned and ready for you to make more money on my time. I think some sort of refund for early return should apply. You apply a charge if it returns late. Fair is fair.

Kevin B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward B. le

Évaluation :

Checkout seemed a bit slow, since I was the only person being taken care of at the time.

M M. le

Évaluation :

I have been renting from U-Haul for many years and I have never had an issue renting or returning a truck. I was very pleasantly surprised at how clean and fresh smelling the inside passenger compartment was. My experience was great from beginning to end. Thanks U-Haul for the availability of transportation when I needed it.

David W. le

Évaluation :

I used the pre-check in for a trailer rental. It made everything quicker. I arrived early in case they were busy and actually left ahead of my pick up time. Drop off was excellent- I had two people help me n a downpour.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dale M. le

Évaluation :

Excellent experience. Keep up the great work!

William M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rick B. le

Évaluation :

Le client n'a pas laissé de commentaire.

linda W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn H. le

Évaluation :

Can’t think of anything to do differently. My only wish is the service, staff and overall experience is as good at other location as they are at location in question.

Tiegist A. le

Évaluation :

Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting

Stacey D. le

Évaluation :

Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.

Ran L. le

Évaluation :

I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.

barbara g. le

Évaluation :

Nice n clean n reps were very friendly

Wildalys R. le

Évaluation :

The process was very easy and the location was perfect

Richard R. le

Évaluation :

All dealings went well, truck and unit rental. There was a long wait when truck was returned

charysse b. le

Évaluation :

Great customer care!

cny a. le

Évaluation :

Very nice people, good communication. John Borsa very helpful

Leonard A. le

Évaluation :

Excellent

elizabeth t. le

Évaluation :

I love it there

Brittany T. le

Évaluation :

Great facility! Highly recommend.

Howard S. le

Évaluation :

The staff was very helpful. We had a great experience.

Kathy F. le

Évaluation :

I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.

ryan s. le

Évaluation :

The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)

Noah G. le

Évaluation :

Staff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed

adam t. le

Évaluation :

they were very helpful

Antoinette B. le

Évaluation :

Professional, helpful staff and Clean environment. Readily available carts...extra stars!!

Michael H. le

Évaluation :

Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.

kim c. le

Évaluation :

Your employees are very personable, helpful and friendly. Thank you.

CHRISTOPHER B. le

Évaluation :

Great staff pricing was a bit high but overall great exxperiance nice facility

danielle j. le

Évaluation :

Management is horrible and rude

carey h. le

Évaluation :

Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over

Charles M. le

Évaluation :

The employee John went above and beyond my expatiation.

John D. le

Évaluation :

clean and secure, second to none

Franklin H. le

Évaluation :

We used a storage shed while working on garage. Delivery and pick up convenient.

Dawn D. le

Évaluation :

Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good

JAMES O. le

Évaluation :

great customer service.

lance t. le

Évaluation :

a little slow but everything was done correctly.

Monica B. le

Évaluation :

There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state

Eddy H. le

Évaluation :

Thank you very much for your time and patience!

lyla m. le

Évaluation :

All went very well. The people on all levels were great. Thanks!

Amanda S. le

Évaluation :

Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I’ve used

Emmy L. le

Évaluation :

The worker Amy and the delivery man were very nice and efficient. They communicated well and we’re very accommodating.

Dawn D. le

Évaluation :

I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in

Christi H. le

Évaluation :

I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently

johnathan s. le

Évaluation :

Great staff, everyone I dealt with was awesome.

Shanaya T. le

Évaluation :

Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store

richard G. le

Évaluation :

Great staff and excellent facility. Would definitely use them again if the need arises.

christine f. le

Évaluation :

Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!