Customer Reviews for U-Haul Moving & Storage at Teall Ave

Évaluation :

5

Very helpful staff

Évaluation :

3

It was just hard to get through the phone system to schedule a pick up time for the uBox.

Évaluation :

3

I received a call the next day after returning the rented equipment that I needed to call them about extending my rental. I called and was on hold for over 30 minutes just to be sent to another department and wait 10 more minutes for the problem to be fixed and to return the additional payment that was taken from my card.

Évaluation :

1

Terrible service charged my card and still made me pay more at check out. Then could not explain why I was paying more

Évaluation :

4

Allow 10 & 15 foot truck out for several days.

Évaluation :

5

Thanks Jamie!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

We drove the truck 8 miles and they charged us 50 $because the gas gauge was just under a quarter of a tank. Be sure to refill before you take the truck back.

Évaluation :

5

The vehicle windows were so dirty. The young lady that did my contract was very nice and polite.

Évaluation :

1

They don't tell you all information

Évaluation :

4

The inside of the trailer smelled like oil. Didnt open it when i picked it up.

Évaluation :

1

It took me 45 minutes to get my van. They gave me the lowest quality van on the lot and I asked questions regarding my rental the customer service was pathetic!

Évaluation :

5

I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.

Évaluation :

5

There needs to be three CSR's at all times to minimize the waiting process.

Évaluation :

1

You overcharge me the gas wasn't filled up half away I only went 50 miles you charged for American 100... I took videos and pic Of everything

Évaluation :

5

Y'all doing a great job.. Keep it up

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

My only complaint is that the passenger side outside mirror was just swiveling in the wind. If I didn't have a passenger to manually reposition the mirror periodically it would have been of no use and impossible to see the right lane when changing lanes.

Évaluation :

4

We didn't get the deal we agreed to. For a difference of 250 $dollars. I do not see us using U haul again.

Évaluation :

5

This is the best location in Syracuse thanks to every workers work there

Évaluation :

5

The truck needs more cleaning. Especially with COVID still here.

Évaluation :

5

Thanks

Évaluation :

5

Nothing really, The service is top class with utmost respect

Évaluation :

4

Have used this same truck 3 or 4 times in the last few months and have mentioned several times that the gas gage is not working. Hopefully it will get looked at and fixed.

Évaluation :

3

Make sure the surge brake spring is properly attached to the surge brake.

Évaluation :

3

I was not happy with the service, nothing was explained to me properly on the return of the truck once the place is closed! So I arrive at 7 pm place is closed I see workers inside I'm trying to ask what do I do with the key and truck: I'm outside for a good 10 minutes now: NOONE tried to even assist me left me outside, I went around the back door saw the guy that rented me the truck I said what do I do with the keys and truck he got in his truck and ignored me, I kept walking around not knowing what to do bc NOONE inside explain nothing to me about a drop box or if I go after it's closed how to go on the web, as I kept walking around the guy finally came to me I said what do I do? He said go uhaul.com and so as it says and then you drop the keys after! I said I wish you all would of told me the procedure instead of having me wonder around here on what to do ! I was not happy at all they are very unprofessional! All it takes one second to explain what I had to do once the place was closed. These ppl need better training! Marisol Camacho

Évaluation :

1

I was over charged and can not get anyone on the phone to get refunded the overcharge

Évaluation :

2

Called 3 weeks ahead of time to reverse a truck .We did everything on line so I wouldn't have to go into the store. When I got there nothing was ready for me I had to go in the store wait in line do all the paper work.when it should have been ready for me.them to top it off I had to walk down the street to look like the third parking lot for the truck. And I am still waiting for the supervisor Jamie to call me back scene Wednesday the 3rd . Needless to say I am not happy with UHaul.

Évaluation :

2

The truck was dirty and had soaking wet blankets in the back. The woman at the desk was grumbling about people being in line when the store opened.

Évaluation :

5

The gas was less then what was written on paper they gave me i told the person at the desk

Évaluation :

5

The entire experience was excellent: pickup was fast, the van was quite new, clean, and in great shape; the return was fast and friendly. I can't think of a thing that could have been better aside from the weather, and you probably don't have much control over that. ;-)

Évaluation :

5

Staff were great and accommodating

Évaluation :

1

I waited 45 minutes in the store to get a vehicle I reserved online because there was only one staff member to help anyone - and that staff member was not helpful. She barely greeted me, made it seem like it was an inconvenience to her that I was there, gave me keys to a vehicle that was blocked in and couldn't be moved, and then rolled her eyes at me and told me she was dealing with "other stuff" when I complained that she needed to give me something to drive so I can leave and get going. The truck was terrible. Old, dirty, unsafe. The truck was all over the road and clearly needed new tires. The snow was not cleaned off the top and the inside was filthy and smelled like smoke. And to top it all off, after putting the appropriate amount of gas back into the truck before returning, I was charged incorrectly for an extra 5 gallons of gas. I will never use this location again, and will be far more skeptical about using Uhaul in the future.

Évaluation :

5

I get stock for like hours but other than that everything was ok perfect thank U

Évaluation :

4

Customer service was exceptional not only at pick up but drop off as well. .

Évaluation :

1

Except for the woman I spoke with for the 3rd time this morning nobody else knew what customer service was. Nobody offered to bring the dolly to the van to show me where it was. Nobody explained to me where I had to be when going online to return the van since it was after hours, I was home and unable to complete the process. Spoke to a rep that night who said to call back in the morning. Called in the morning and rep said she would put in the request for credit for after hours charge. Said email would be best for contact as I work in a call center and can't answer my phone. Received a call from Justin who was incredibly rude and condescending (have a vm as proof) stating there were signs all over the store and equipment and since I couldn't read he wasn't going to remove the 20 $charge. There were no signs anywhere stating that. When I called on lunch and spoke with Anna, who was very pleasant, she apologized and immediately refunded the charge. Last night the girl (last name Simpson) took a picture of the front and back of my license with her cell phone and made me provide my insurance policy number and tried adding on other fees and services that I had not requested. I did the order online. They also claimed they didn't have the type of dolly I requested when I put in my order that showed there was one available. Now I rented a van from the Camillus location a month ago and didn't have to do any of this and I explained that to the girl who gave me a snippy response saying I must have had your insurance which I did not and she continued to argue with me saying I was wrong. I wasn't and can prove it. I'm very unhappy that she took a picture of both sides of my license on her cell phone. To me that's not safe on my part. I only used this location as it was the only one still open and this was a last minute favor for a friend that needed to move immediately due to an emergency with her family. I won't ever use this location again on canal street.

Évaluation :

1

I was charged to fill the tank of the truck when it was given to me at 1/8 of a tank and we returned it at 1/4 of a tank yet I was charged an additional 54,00 $ for fuel and fueling services. I will never rent a truck from UHaul EVER AGAIN! Manager at Canal Street location NEVER answered the phone or called me back!

Évaluation :

4

It appeared that they could use more help

Évaluation :

5

Not much.

Évaluation :

5

Receptionist was very kind and helpful

Évaluation :

3

trailer was not swept out, 1/2 of rear lights did not work.

Évaluation :

2

I will not ever use this location again. The van was filthy. I get that it's winter, but that doesn't stop the vans from being washed inside and out. The customer service reps were rude and lacked basic soft skills. I was not greeted upon entering the location at anytime. I was not thanked for my rental. Asking the person that “helped” me to repeat or any questions at all, gave the impression that I was a bother. Overall, both people that were there seemed as if they would rather not be there. They didn't even say have a nice day. I even had to go find them when I first got there and when I returned. There was no line all the times I was there. I even greeted the woman that was “helping me” and she couldn't be bothered to look at me or return my greeting. Again, I'll never use this location again.

Évaluation :

5

It would be good to have additional people at the counter to check people in.

Évaluation :

5

I had tried to respond to an email by sending another email only to have it returned to me as non-deliverable. It also resulted in U-HAUL thinking I hadn't responded... Being so busy with the moving and other related issues and having VERY limited time for texting and emails, I wasn't even aware of the situation until a couple days later...

Évaluation :

5

Thanks

Évaluation :

2

I picked up a trailer on Saturday afternoon around 12:30 Pm The lady at the counter was clearly having a bad day. I overheard her say that someone quit. But the whole ordeal was very unorganized. After finally getting the paperwork set she told me she would be out in just a few mins to help. After about ten mins she came out but not to assist me but to fill propane tanks for people. I found the trailer myself which once I did it was stuck behind another trailer . after another 10-15 min wait, I was told to take a different trailer. I'm a Service center manager for Ford and I have to say that this was one of the worst interactions with a company to date.

Évaluation :

2

The building is old. There is only one elevator and it is difficult to operate. If you are short and the gate is too high to reach, you can't operate the lift. If there was apple with a hook, it would help. There is a long wait time for the elevator, since there is only one.The signage on the outside of the building is confusing. I will not use this facility in the future, nor will I recommend it to anyone else.

Évaluation :

2

Uncertain. I have been a repeat customer. But this time the customer representative tried to charge me 45 dollars for gas. She stated that the tank was 15/16 full when we reviewed the truck. The truck o ly had half a tank when I received it.

Évaluation :

4

Customer service person was a little short w/me when I asked why I had to give her some information that I had put into the website already. I entered all my credit card info but still had to swipe my card. Why ask on website if you have to do it again? I was just asking legitimate question.

Évaluation :

4

Customer service was great, but Uhaul's check in process overall was horrible. The mobile check in did not work and then created issues when we had to check-in in person. Horrible experience, but not the location or people's fault, Uhauls overall process.

Évaluation :

2

Staff attempted to overcharge me for gas, when they had faulty records of the vehicles fuel level at rental. I anticipated this from previous experience, and showed proof that they had it wrong.

Évaluation :

3

Vehicle was towed here from our home-no experience to rate.

Évaluation :

4

I had to walk to far end of lot to get truck. I had rented from another location on Erie Blvd West earlier and they pulled the truck up to the door, warmed it up and removed the snow.

Évaluation :

1

We had rented a truck for a move on a very tight schedule. Once on the road we had mechanical difficulty requiring us to wait for UHAUL roadside assistance. As it turned out one of the problems we were having were caused by incorrect equipment installed on the vehicle. 2 hours later we were able to get back on the road very behind schedule. Upon returning to the store we explained the huge problem the faulty vehicle had caused. The ASSISTANT MANAGER CHRIS DROGO completely dismissed us repeatedly stating, 'it was only 2 hours'. I assume this is not a reflection of all UHAUL stores, there are many options across the Syracuse area, I strongly recommend avoiding the UHAUL on Teal Ave.

Évaluation :

5

The person who helped me out in the Teall Ave. office when I picked up the truck was very pleasant & informative.

Évaluation :

5

Has nothing to do with location but when I try to reserve online it sends me to a location on Genesee street instead of Canal street

Évaluation :

1

The first truck I rented from you guys had a receipt from the last renter in it as well as a used mask so it definitely was not cleaned the way it should have been. Especially during a pandemic. I then rented again this week and the uhaul was parked SO close to the one next to it and behind it that it took me LITERALLY 2-3 minutes to back the truck out of the parking spot. They were asking for the vehicle(s) to be damaged. Staff was unprofessional and not wearing their masks all the way.

Évaluation :

5

You recommend them to anyone because it is very good and fast

Évaluation :

3

Designated truck was unwashed, covered with heavy frost and blocked in by other vehicles. Took extra time to extract and defrost. I've used this location several times and this is the first time I've had these kinds of problems.

Évaluation :

1

First the customer service was so rude Truck was smell drug and so dirty Also not safe to drive at all

Évaluation :

5

Best customer service experience!!! Other industries should mimic Uhaul. From phone to live in person.

Évaluation :

5

Thanks

Évaluation :

5

Storage has been a huge help. I'm moving across country alone with two kids and I wouldn't have been able to do that without storage. Merci!

Évaluation :

5

Thank you for being there. Yes Indeed I would recommend every one uses your service.

Évaluation :

3

Better control of mice .. a lot of items ruined due to mice droppings

Évaluation :

1

I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here

Évaluation :

5

The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.

Évaluation :

2

While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were "not found" upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn't have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to "check in" and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.

Évaluation :

3

if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you

Évaluation :

4

Great service girls in the front were always helpful only thing I didn't like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks

Évaluation :

4

Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.

Évaluation :

1

The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody

Évaluation :

4

if I have to put my stuff into storage I will definitely use this ace again

Évaluation :

5

Jennifer and et al came through again!!! Thank you ladies.

Évaluation :

5

Service was above and beyond what had to be done. Very satisfied

Évaluation :

5

Thank you to the staff.

Évaluation :

4

All good at Uhaul Teal Ave

Évaluation :

5

Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.

Évaluation :

1

They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.

Évaluation :

4

clean and secure for sure

Évaluation :

5

Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!

Évaluation :

5

Merci

Évaluation :

1

Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting

Évaluation :

5

Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.

Évaluation :

1

I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.

Évaluation :

5

Nice n clean n reps were very friendly

Évaluation :

4

The process was very easy and the location was perfect

Évaluation :

4

All dealings went well, truck and unit rental. There was a long wait when truck was returned

Évaluation :

5

Great customer care!

Évaluation :

5

Very nice people, good communication. John Borsa very helpful

Évaluation :

5

Excellent

Évaluation :

5

I love it there

Évaluation :

5

Great facility! Highly recommend.

Évaluation :

5

The staff was very helpful. We had a great experience.

Évaluation :

5

I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.

Évaluation :

5

The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)

Évaluation :

2

Staff was cool but the experience went sour quick. Wasn't notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed

Évaluation :

5

they were very helpful

Évaluation :

5

Professional, helpful staff and Clean environment. Readily available carts...extra stars!!

Évaluation :

5

Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.

Évaluation :

5

Your employees are very personable, helpful and friendly. Merci.

Évaluation :

5

Great staff pricing was a bit high but overall great exxperiance nice facility

Évaluation :

1

Management is horrible and rude

Évaluation :

2

Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over

Évaluation :

5

The employee John went above and beyond my expatiation.

Évaluation :

5

clean and secure, second to none

Évaluation :

5

We used a storage shed while working on garage. Delivery and pick up convenient.

Évaluation :

4

Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good

Évaluation :

5

great customer service.

Évaluation :

5

a little slow but everything was done correctly.

Évaluation :

2

There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state

Évaluation :

5

Thank you very much for your time and patience!

Évaluation :

5

All went very well. The people on all levels were great. Merci!

Évaluation :

4

Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I've used

Évaluation :

5

The worker Amy and the delivery man were very nice and efficient. They communicated well and we're very accommodating.

Évaluation :

2

I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn't happy that my reservation was totally ignored and still spent about an hour checking in

Évaluation :

2

I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently

Évaluation :

5

Great staff, everyone I dealt with was awesome.

Évaluation :

5

Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store

Évaluation :

5

Great staff and excellent facility. Would definitely use them again if the need arises.