Customer Reviews for U-Haul Moving & Storage at Teall Ave

Évaluation :

5

The customer service rep was polite and efficient. While he was helping us, another staff member drove the truck around for him. It was a well run- team environment. The whole experience was seamless,

Évaluation :

5

I have a complaint. You charged me twice, and I want my money back. I am going to file a complaint at the location tomorrow.

Évaluation :

1

Treat them with respect

Évaluation :

1

They were the worst. The manager was MIA. Not one of them knew how to secure the reservation. One guy talked on the phone to his girlfriend who used bad language. Another talked politics that he knew nothing about. He also spoke negatively about the LGBTQ community, that I belong in.They were incompetent and unprofessional. I believe that they purposely left the ramp unlatched causing me to have to stop on the very busy 90 to put it back up. Worst experience ever.

Évaluation :

5

Jamie is a rockstar and a huge asset to the company. I would def rent again from her

Évaluation :

5

Outstanding customer service. Overall great experience. The staff is very attentive friendly and knowledgeable. Definitely GO with U-HAUL!

Évaluation :

5

Excellent staff and facility

Évaluation :

4

The original drop off location had no room for the UHaul, so the 1001 Canal St location was helpful and allowed me to drop it off there without any issues.

Évaluation :

1

I was overcharged - billed an extra day when I returned the truck EARLY and now uhaul doesn't answer the phone. Quick to rent the truck - terrible at problem resolution.

Évaluation :

4

All personnel helpful and willing to help.

Évaluation :

5

Everyone I interacted with did so much to make the process go smoothly! Give them all raises please.

Évaluation :

3

Origin location was great. We received about 5 phone calls confirming our arrival for the afternoon only to unexpectedly receive a phone call the morning of that u Haul was outside our new place. We were 20 minutes away and had to rush over as we had not moved in. This threw our schedule off as we had to drive back to finish our errands and didn't have time for breakfast. I was dissatisfied with this and would have to reconsider using u Haul in the future.

Évaluation :

5

Joe was an excellent representative made the rental and paperwork very easy and quick very good guy to meet and deal with!

Évaluation :

5

Too many furniture pads. Half would do. Otherwise amazing service, will use next move.

Évaluation :

5

Truck had 1/4 tank of gas at pickup. Knowing trucks get poor mileage and not knowing accuracy of fuel gauge would prefer more gas at start of rental. Didn't want to risk running out of gas in middle of move.

Évaluation :

1

at the time of pickup, the lady there was really rude and insisted that I MUST buy the optional CDW from U-haul. Since I was in hurry and didn't have time for argument, I accepted though wasn't convinced

Évaluation :

3

They scratched my truck with the trailer but since I didn't go in right away it's my fault. I was gonna wait until I got back but then it was to late

Évaluation :

4

Make sure to tell customers where they have to pull the truck into when they return. It was not told I had to pull around back when returning, so I felt badly that I didn't do that, but the person I checked out with drove the truck around back for me.

Évaluation :

5

Everything went well thank you

Évaluation :

5

Fast and friendly when we arrived.

Évaluation :

5

Friendly and helpful staff!

Évaluation :

5

Truck needs maintenance, vehicle stalled every time steering wheel tilt was adjusted, or cruise control was activated. Dash display communicated to shift into park while moving at 55mph, that would have damaged transmission.

Évaluation :

5

Le service a été excellent. Explained everything clearly. Professional. Walked outside with me to point out my rental. Mileage and fuel level was accurate. Truck was clean and generally in good condition but the pull down door to truck bed was very difficult to pull down completely.

Évaluation :

5

Computer issues caused delays

Évaluation :

5

Keep up the good work.

Évaluation :

5

Plan to rent again soon.

Évaluation :

5

The only u haul store I use.

Évaluation :

5

both of the employees were excellent, at front desk and when helping me connect the trailer. A+

Évaluation :

5

The guys were great to work with.

Évaluation :

3

Uhaul app wouldn't let me return the trailer

Évaluation :

5

I tried to use the Truck Share app and it wasn't working properly. These guys were able to get me in and out and in my truck in a jiffy! Really appreciate the help. Dropping off was easy and seamless as well.

Évaluation :

5

Great service. Employees were very helpful and know their job well

Évaluation :

5

More trucks

Évaluation :

4

Surprised at fuel charge as pretty confident I filled to pre-rental level. Also surprised on mileage; almost 100K miles. Pretty rough driving.

Évaluation :

4

Great service...maybe have a video to view on operating eqipment.

Évaluation :

5

Nothing at this location! Great staff, I am in and on my way quickly.

Évaluation :

1

Uhaul is still charging me storage for a box I moved out of 2,5 weeks ago.

Évaluation :

5

Aucun

Évaluation :

4

Gas gauge did not go up after we put gas in it and the steering mechanism definitely needs some work,

Évaluation :

5

Excellent, prompt and courteous service. Everything was throughly explained to me and now hidden costs. The delivery and pick ups were all handled by friendly staff. Over all expectations were met 100 % and I would definitely recommend the U-Box services when moving.

Évaluation :

5

Decent service and was quick, in and out

Évaluation :

5

Truck was dirty and app wouldn't let me return equipment

Évaluation :

5

I was very pleased to have encountered Don and Joe in the morning when I picked up the trailer and then the evening crew - name unknown - did a great job accepting my return and getting me on my way! Will be back if they have a unit for me in the future!

Évaluation :

5

Staff were very friendly and helpful

Évaluation :

5

I had a very pleasant experience, it was easy and convenient.

Évaluation :

5

Nothing. Extremely pleased with service from all staff and fast process for pick up and return.

Évaluation :

5

This is a busy location. More personnel at peak teams would help improve customer flow.

Évaluation :

4

You should try to service your trucks properly and put decent tires on.

Évaluation :

5

The staff at this location were so helpful, upbeat and friendly. I would highly recommend this location, and look forward to renting our pickup trucks again here next year.

Évaluation :

5

Rien

Évaluation :

5

Well done

Évaluation :

5

In and out like a breeze

Évaluation :

5

Super smooth experience. Top notch. Great staff.

Évaluation :

4

Rien

Évaluation :

3

Put fuel in the vehicle so the customer doesn't have to fuel up twice on the clock . And clean the windshield so driver can see .

Évaluation :

5

Love the new U-Haul storage..very comfortable and clean..

Évaluation :

5

Mostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.

Évaluation :

4

Jamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!

Évaluation :

1

They didn't close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y'all need to fix this

Évaluation :

5

Thanks Jody! Your team all were very helpful in a busy store.

Évaluation :

2

I slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street

Évaluation :

5

Amy did a great job of taking care of me.

Évaluation :

3

Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.

Évaluation :

4

Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.

Évaluation :

5

We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.

Évaluation :

5

Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..

Évaluation :

1

Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee

Évaluation :

5

They got us in in a days notice and made it easy for us.

Évaluation :

5

Jamie Bouchard is a very helpful manager

Évaluation :

5

Friendly and helpful thank you

Évaluation :

5

I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.

Évaluation :

5

Friendly people in office, nice clean heated storage

Évaluation :

5

The sales lady was very friendly and helpful

Évaluation :

4

Super hard to reach on phone

Évaluation :

2

When I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.

Évaluation :

5

Very helpful and supportive of plans during COVID environment

Évaluation :

5

The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.

Évaluation :

3

I won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.

Évaluation :

5

Very helpful and friendly

Évaluation :

5

This was an exceptional experience in a time of crisis. Manager Jamie & Eva Langlois went above and beyond to help me. Merci.

Évaluation :

5

Thanks you for several

Évaluation :

5

Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!

Évaluation :

5

Awesome!

Évaluation :

3

The staff acted like I was putting them out to process my move out request. No greeting, no thank you for choosing Uhaul, acted like I was bothering her to give me the receipt. Very unprofessional.

Évaluation :

2

The lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.

Évaluation :

5

Shout out to the friendly and helpful custodial staff. Everyone was great!

Évaluation :

5

I cannot be grateful enough to Anna and Andrew. They were fantastic and very responsive to my needs. Anna went way beyond the call of duty to help me with the shipping of my books. I cannot thank them enough. Ahmed

Évaluation :

2

The service people on your chat are not helpful at all. I had to connect to the chat 3 times. The first person cancelled my reservation when they weren't supposed to, the second just disconnected the chat, and the third said that there was nothing they could do to fix the mistake of the first person. I just decided to do their jobs and do the whole process again myself.

Évaluation :

4

As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Merci

Évaluation :

2

There was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul again

Évaluation :

4

I would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.

Évaluation :

4

Jamie has been great to work with so far.

Évaluation :

5

Thanks Jamie!

Évaluation :

5

I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.

Évaluation :

5

Receptionist was very kind and helpful

Évaluation :

5

Thanks

Évaluation :

5

Storage has been a huge help. I'm moving across country alone with two kids and I wouldn't have been able to do that without storage. Merci!

Évaluation :

5

Thank you for being there. Yes Indeed I would recommend every one uses your service.

Évaluation :

3

Better control of mice .. a lot of items ruined due to mice droppings

Évaluation :

1

I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here

Évaluation :

5

The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.

Évaluation :

2

While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were "not found" upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn't have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to "check in" and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.

Évaluation :

3

if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you

Évaluation :

4

Great service girls in the front were always helpful only thing I didn't like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks