Customer Reviews for U-Haul Moving & Storage at Teall Ave

Évaluation :

4

Great service...maybe have a video to view on operating eqipment.

Évaluation :

5

Nothing at this location! Great staff, I am in and on my way quickly.

Évaluation :

1

Uhaul is still charging me storage for a box I moved out of 2,5 weeks ago.

Évaluation :

5

Aucun

Évaluation :

4

Gas gauge did not go up after we put gas in it and the steering mechanism definitely needs some work,

Évaluation :

5

Excellent, prompt and courteous service. Everything was throughly explained to me and now hidden costs. The delivery and pick ups were all handled by friendly staff. Over all expectations were met 100 % and I would definitely recommend the U-Box services when moving.

Évaluation :

5

Decent service and was quick, in and out

Évaluation :

5

Truck was dirty and app wouldn't let me return equipment

Évaluation :

5

I was very pleased to have encountered Don and Joe in the morning when I picked up the trailer and then the evening crew - name unknown - did a great job accepting my return and getting me on my way! Will be back if they have a unit for me in the future!

Évaluation :

5

Staff were very friendly and helpful

Évaluation :

5

I had a very pleasant experience, it was easy and convenient.

Évaluation :

5

Nothing. Extremely pleased with service from all staff and fast process for pick up and return.

Évaluation :

5

This is a busy location. More personnel at peak teams would help improve customer flow.

Évaluation :

4

You should try to service your trucks properly and put decent tires on.

Évaluation :

5

The staff at this location were so helpful, upbeat and friendly. I would highly recommend this location, and look forward to renting our pickup trucks again here next year.

Évaluation :

5

Rien

Évaluation :

5

Well done

Évaluation :

5

In and out like a breeze

Évaluation :

5

Super smooth experience. Top notch. Great staff.

Évaluation :

4

Rien

Évaluation :

3

Put fuel in the vehicle so the customer doesn't have to fuel up twice on the clock . And clean the windshield so driver can see .

Évaluation :

1

The staff was terrible and I was charged an extra $80 and when asked they couldn't tell me why

Évaluation :

1

You need to make shure the trucks are properly sealed on the top we had a very bad leak and it ruined quite a few things that where thrown away the 26 ft box truck was out of alignment and the lock didn't work om the back I had to by my own .... this is how you can help the next customer my number 3159202844 if anyone wants to get in touch

Évaluation :

5

Let people know to not put keys into Dropbox before checking in on phone. Let people know the late night check on phone does not work with Android phones.

Évaluation :

5

Awesome customer service, great and friendly guys. Very helpful, would recommend 100 %

Évaluation :

5

This is my Fourth year renting U-Hall; I tried other companies as well but U-Hall is the best ever!keep this up.

Évaluation :

5

Van had ample room and a beautiful ride.

Évaluation :

5

Love the new U-Haul storage..very comfortable and clean..

Évaluation :

5

Great Staff!

Évaluation :

5

They well so well organized i spent very little time on site.

Évaluation :

5

Check equipment better before it is put into service.

Évaluation :

5

Great experience. Employees were friendly, helpful and did a great job.

Évaluation :

5

I've used UHaul at Canal street before but this time the young man working there was so helpful and positive both when I picked up and dropped off. He made the experience great for me. I wish I had gotten his name. He's the kind of employee you need to keep!

Évaluation :

5

Phone customer service absolutely stinks. Arrogant women who don't listen to the problem so that it can be resolved. Go to the local store if service is needed. After yesterday, I bought nmy own trailer. Uhaul?? doubtful if ever again!

Évaluation :

5

Everything was perfect

Évaluation :

5

Both associates that helped me pick up and drop off were excellent.

Évaluation :

5

Mostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.

Évaluation :

5

nothing

Évaluation :

3

Lucky we were not killed when the axle snapped and a tire flew off the unit. You will be hearing from my attorney if full refund and restitution not made. Offered 250 for us to move our own items from unit to unit ...insufficient

Évaluation :

5

Have paper

Évaluation :

3

Service was very slow and truck had issuses with door.

Évaluation :

5

Another great customer service

Évaluation :

4

Jamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!

Évaluation :

4

I am never disappointed w/ the customer care at this U-Hual location in Syracuse, NY. Merci

Évaluation :

1

They didn't close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y'all need to fix this

Évaluation :

5

The wrong amount was refunded to my account

Évaluation :

5

Bien

Évaluation :

3

My overall rental experience was fine. I do have to mention something that was over heard while waiting to complete my drop off. A young woman was in buying something and after she left the cashier made a sexual comment to the younger customer he was waiting on about how if he was younger, " he'd hit that". Then a few minutes later he made a similar comment to his coworker who had assisted the young women to her car with an item she purchased. Extremely inappropriate, especially in front of customers.

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

Nothing at all I was satisfied with everything and again thank you so much for your support and I hope in the near future I can rent from you guys again thank y

Évaluation :

5

Thanks Jody! Your team all were very helpful in a busy store.

Évaluation :

2

I slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street

Évaluation :

5

Amy did a great job of taking care of me.

Évaluation :

3

Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.

Évaluation :

4

Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.

Évaluation :

5

We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.

Évaluation :

5

Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..

Évaluation :

1

Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee

Évaluation :

5

They got us in in a days notice and made it easy for us.

Évaluation :

5

Jamie Bouchard is a very helpful manager

Évaluation :

5

Friendly and helpful thank you

Évaluation :

5

I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.

Évaluation :

5

Friendly people in office, nice clean heated storage

Évaluation :

5

The sales lady was very friendly and helpful

Évaluation :

4

Super hard to reach on phone

Évaluation :

2

When I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.

Évaluation :

5

Very helpful and supportive of plans during COVID environment

Évaluation :

5

The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.

Évaluation :

3

I won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.

Évaluation :

5

Very helpful and friendly

Évaluation :

5

This was an exceptional experience in a time of crisis. Manager Jamie & Eva Langlois went above and beyond to help me. Merci.

Évaluation :

5

Thanks you for several

Évaluation :

5

Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!

Évaluation :

5

Awesome!

Évaluation :

3

The staff acted like I was putting them out to process my move out request. No greeting, no thank you for choosing Uhaul, acted like I was bothering her to give me the receipt. Very unprofessional.

Évaluation :

2

The lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.

Évaluation :

5

Shout out to the friendly and helpful custodial staff. Everyone was great!

Évaluation :

5

I cannot be grateful enough to Anna and Andrew. They were fantastic and very responsive to my needs. Anna went way beyond the call of duty to help me with the shipping of my books. I cannot thank them enough. Ahmed

Évaluation :

2

The service people on your chat are not helpful at all. I had to connect to the chat 3 times. The first person cancelled my reservation when they weren't supposed to, the second just disconnected the chat, and the third said that there was nothing they could do to fix the mistake of the first person. I just decided to do their jobs and do the whole process again myself.

Évaluation :

4

As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Merci

Évaluation :

2

There was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul again

Évaluation :

4

I would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.

Évaluation :

4

Jamie has been great to work with so far.

Évaluation :

5

Thanks Jamie!

Évaluation :

5

I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.

Évaluation :

5

Receptionist was very kind and helpful

Évaluation :

5

Thanks

Évaluation :

5

Storage has been a huge help. I'm moving across country alone with two kids and I wouldn't have been able to do that without storage. Merci!

Évaluation :

5

Thank you for being there. Yes Indeed I would recommend every one uses your service.

Évaluation :

3

Better control of mice .. a lot of items ruined due to mice droppings

Évaluation :

1

I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here

Évaluation :

5

The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.

Évaluation :

2

While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were "not found" upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn't have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to "check in" and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.

Évaluation :

3

if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you

Évaluation :

4

Great service girls in the front were always helpful only thing I didn't like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks

Évaluation :

4

Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.

Évaluation :

1

The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody

Évaluation :

4

if I have to put my stuff into storage I will definitely use this ace again

Évaluation :

5

Jennifer and et al came through again!!! Thank you ladies.

Évaluation :

5

Service was above and beyond what had to be done. Very satisfied

Évaluation :

5

Thank you to the staff.

Évaluation :

4

All good at Uhaul Teal Ave

Évaluation :

5

Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.

Évaluation :

1

They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.

Évaluation :

4

clean and secure for sure

Évaluation :

5

Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!

Évaluation :

5

Merci

Évaluation :

1

Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting

Évaluation :

5

Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.

Évaluation :

1

I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.

Évaluation :

5

Nice n clean n reps were very friendly

Évaluation :

4

The process was very easy and the location was perfect

Évaluation :

4

All dealings went well, truck and unit rental. There was a long wait when truck was returned

Évaluation :

5

Great customer care!

Évaluation :

5

Very nice people, good communication. John Borsa very helpful

Évaluation :

5

Excellent

Évaluation :

5

I love it there

Évaluation :

5

Great facility! Highly recommend.

Évaluation :

5

The staff was very helpful. We had a great experience.

Évaluation :

5

I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.

Évaluation :

5

The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)

Évaluation :

2

Staff was cool but the experience went sour quick. Wasn't notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed

Évaluation :

5

they were very helpful

Évaluation :

5

Professional, helpful staff and Clean environment. Readily available carts...extra stars!!

Évaluation :

5

Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.

Évaluation :

5

Your employees are very personable, helpful and friendly. Merci.

Évaluation :

5

Great staff pricing was a bit high but overall great exxperiance nice facility

Évaluation :

1

Management is horrible and rude

Évaluation :

2

Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over

Évaluation :

5

The employee John went above and beyond my expatiation.

Évaluation :

5

clean and secure, second to none

Évaluation :

5

We used a storage shed while working on garage. Delivery and pick up convenient.

Évaluation :

4

Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good

Évaluation :

5

great customer service.

Évaluation :

5

a little slow but everything was done correctly.

Évaluation :

2

There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state

Évaluation :

5

Thank you very much for your time and patience!

Évaluation :

5

All went very well. The people on all levels were great. Merci!

Évaluation :

4

Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I've used

Évaluation :

5

The worker Amy and the delivery man were very nice and efficient. They communicated well and we're very accommodating.

Évaluation :

2

I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn't happy that my reservation was totally ignored and still spent about an hour checking in

Évaluation :

2

I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently

Évaluation :

5

Great staff, everyone I dealt with was awesome.

Évaluation :

5

Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store

Évaluation :

5

Great staff and excellent facility. Would definitely use them again if the need arises.