Le client n'a pas laissé de commentaire.AARON V.
Customer Reviews for U-Haul Moving & Storage at Tempe Town Lake
Pour nous contacter
Tempe, AZ 85281
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff was very hep and very professional!!LANTHONY B.
Fir thing you can improve is being true to your customers if you dont have truck available as per original reservation so that they dont have to walk miles like i did for my reservation. I have tried calling customer care two times and was just on hold to get a representative. Moreover i has to pay for extra miles that i went to pick up my truck, i was expecting it to be compensated. UHaul needs to acknowledge their customers that their vehicle may not be at a location they booked for, not like a customer spend his time and money to go to original location and then figure out how to go to other location because apparently yours reservation related truck was not there. This is a very big inconvenience when you have walk in rain which i did.VISHAL P.
Efficient teamâ€¦ Very friendly folks!!!Jason J.
Staff was fantastic! Five star service and can-do attitude!Samuel A.
Le client n'a pas laissé de commentaire.TAMMY M.
How about you bill me before asking what my experience was? I dropped the truck off twelve hours yet haven't received an email with the final charges. My Visa hasn't been dinged. C'mon man!DONALD P.
Le client n'a pas laissé de commentaire.KARLI G.
Le client n'a pas laissé de commentaire.GRAYSON M.
Le client n'a pas laissé de commentaire.Juan L.
Le client n'a pas laissé de commentaire.KEVIN K.
Easy drop off.JENNIFER F.
Nothing, the employees at this location were literally the best UHAUL employees I've ever worked with. They took care of everyone, including us, who showed up just after 6pm knowing they closed at 7. And they didn't rush anyone, they had great communication between each other, and just from the 45 minutes I spent here, including drop off, they seem to keep that place well organized. The whole rental ended up being a waste of time as I have to move the item I used the rental for back to where it was, but at least I know exactly where to go for the best UHAUL service I've ever received.MATTHEW F.
Le client n'a pas laissé de commentaire.DEAN S.
Le client n'a pas laissé de commentaire.Nicole P.
Very clean great customer serviceLinda P.
Le client n'a pas laissé de commentaire.HILARY B.
Le client n'a pas laissé de commentaire.Angelique G.
I wish I had the young mans name that assisted me. It was after closing and the poor guy was swamped. He was very helpful even though quit a bit stressed. Please be sure to let him know how much he is appreciated. Thank you!!!ROBERT L.
Donivan is so kind! When I dropped off the truck the other customer service representative was also kind and explained how to return the truck.HILDA S.
Le client n'a pas laissé de commentaire.Frank W.
The staff is funny. It was like being at a comedy show.WILLIAMS C.
Front was locked up and never did find the office. Flagged over an employee parking a truck. When I asked to check in, I received a pointing gesture accompanied by, "just drop it (trailor) over there and I'll take care of it" as he walked away. I assume the return went through ok.ROSS B.
Le client n'a pas laissé de commentaire.LARRY D.
The morning staff that was there when I picked up the trailer were very nice. The employees that were there later that afternoon when I dropped off were very inconvenienced and rude....ISRAEL M.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.Jamison D.
I came in first thing Friday morning and both of the employees were very friendly and helpful. I returned the rental item this morning and the same employee checked me back in and he remembered me and was very helpful again. I will be back. Thank youTim D.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.Steve E.
Open on time and have dollys that actually workSETH B.
They were short handed at the counter and only had 1 person to cover on a Saturday morning. He was very good at dealing with the crowd, but the overall experience could be improved with adequate help at a busy time.Larry H.
Le client n'a pas laissé de commentaire.Cristian G.
Customer service associate was greatSHANNON B.
Le client n'a pas laissé de commentaire.JACQUELYN Z.
The guys at the U-Haul were Watching YouTube the whole time I was there and it took way longer because there were talking about the sun's game and a crash on the 202. Also I have yet to receive a refund for the U-Haul.CHRISTOPHER B.
Rude representative.MARISA B.
General manager was great both times I came in; super helpful with everything.Damoriae G.
Le client n'a pas laissé de commentaire.Randall R. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph G.
This was the absolute worst experience of my life. The customer service support was not only slow, but rude. Next time, I will look for another service provider. Uhaul is rude and inconsiderate of my time and frankly not set up to handle all of the features they offer. Extremely disappointed. Uhaul works, just don't reserve ahead of time.Margaret W.
Le client n'a pas laissé de commentaire.April L.
Le client n'a pas laissé de commentaire.April L.
Le client n'a pas laissé de commentaire.Kenya T.
I stood in line forever. Saw multiple people leave due to the amount of time it was taking. I finally had to just ask if I could just leave the trailer outside and I was told just leave it between the driveway lines. Then they walked out to the back. Second time I've been to this location and had aweful service. I wouldn't suggest or go to this location if I had a choice.BRANDON V.
Le client n'a pas laissé de commentaire.Richard M.
Under staffed with long lines. Windshield on my truck was cracked all the way across. The truck had serious shifting issues and the steering wheel had so much play in it that it was scary to driveNANCY W.
You keep charging me for a Ubox I returned over 4 months ago. Fix it!!!Linda H.
New guy behind the counter was friendly. Obviously still learning the process, my reservation went smooth.Jeremiah D.
Le client n'a pas laissé de commentaire.YUBO Q.
Donovan is the glue that keeps this location running so smoothly. His customer service skills are exceptional. He is the hardest working manager I have ever seen. He is one of my top trusted vendors.YVETTE C.
A/C went in and out on the truck.Shawn L.
Service is greatYun Y.
Le client n'a pas laissé de commentaire.Sunny V.
Le client n'a pas laissé de commentaire.HUNTER N.
The general manager is fantastic!!!racelle C.
Le client n'a pas laissé de commentaire.YELENA M.
Thank you Aaron you were so helpful. He did his job very professionallyðŸ˜ŠElmoretta W.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.Tiffany W.
Man who took care of us was great. Much appreciatedCHAD G.
While the young man who started to help me was extremely nice, over all employees very unprofessional. Chatting i themselves while customers were waiting, no sense of customer service skills. Could not pre pay online or check out when I returned the trailer at 7:30 pm last night. I had to call customer service wait on phone for 15 minutes and sent her pictures I had taken. Tried calling back this morning to make sure everything was okay, was on hold for over 30 minutes and then disconnected. I could not call back with that type of wait time and online services not workingRENEE S.
The uhaul manager was operating a packed facility by himself, while also training. He had such a calm, positive attitude. Well done.Brandi R.
Send a link to click on if returning after hours.BRIAN B.
Le client n'a pas laissé de commentaire.JASON F.
Really refreshing experience considering my last experience with U-Haul was less than thrilling. So improvements are being made apparently and I will mention my recent enjoyable experience with friends and family. Merci.JAMES D.
This was the second time I've used this location in the last 2 years. Both times I went in the day before to get everything set up for the next day. Both times the paperwork was wrong and had to be redone when I went in to pick up the trailer I was renting. This last time the person I dealt with was the Manager and he stated that it was a "Cluster Fuck" when he came in this morning. The trailer I reserved was without a ramp, but when I went to pick it up, all the had were trailers with ramps. He let me take one with a ramp without extra charge. That was nice of him. When I went in the day before, the woman I worked with said she was new and asked for help from the person in charge. He was sitting at the counter eating his lunch as I was checking in. As it turned out, she did the paperwork wrong and we had to start from scratch when I went in to pick up. This was exactly what happened the last time I rented from this location. Unfortunately, Uhaul is the only game in town, so I came back. I had the same experience this time as I did the last time and I expect it to be the same the next time. If I had another choice to use when renting a trailer, I would go someplace else, but that's not the case. I will NEVER recommend Uhaul, but unfortunately you are the only game in town where I live, so when I need a trailer or truck, I have to use this location. That's why I go the day before to reserve a vehicle. Every time it's been messed up when I go to pick up. On the plus side, the person I dealt with when I went to pick up has always made it right, but is this the way to run a business? Uhaul sucks, but it's the only game in town.CYD V.
Le client n'a pas laissé de commentaire.ANISSA Z.
The cashier was rude I didn't get a email with cost the truck was bumpy and unstable there was no place for customers to stand in ac while waitingEugene P.
Le client n'a pas laissé de commentaire.RONALD J.
Le client n'a pas laissé de commentaire.SERGIO R.
I picked up a truck for rental on 6/23/2020 the kid who checked me out helped me get it but forgot my dolly! Only needed it for an hour I brought it back close to close and informed them I didn't not get a dolly so I didn't want to be billed for it! General manager asked if he could email me my receipt and I still haven't gotten itAngel Z.
Very professional and friendlySTEPHEN W.
Le client n'a pas laissé de commentaire.ROBERT S.
The customer service was excellent. Continue the same great service.LISA L.
Staff was very nice and helpful. The system went down when we picked up, but the gentleman was very knowledgeable and went out of his way to help. Luckily, the system came back up shortly after. Convenient locationDANIEL S.
Le client n'a pas laissé de commentaire.roseanne B.
Le client n'a pas laissé de commentaire.Allan V.
Le client n'a pas laissé de commentaire.EDWARD K.
Le client n'a pas laissé de commentaire.WILLIAM P.
Donivan was very good manager. Impressed with his helpfulness. was a great experience. thanks so muchAzlanComputers M.
Have more people working inside because we waited almost 45 mins to get a truck.Maxwell K.
No improvement neededDavid B.
Le client n'a pas laissé de commentaire.Elizabeth N.
The trailer had dirt in it....it needed to be swept out.....otherwise everything was fine.MICHAEL LEE M.
Le client n'a pas laissé de commentaire.Carl H.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.JAMES C.
My experience was great. The process was smooth, easy, and fast.Roberto R.
Le client n'a pas laissé de commentaire.FRANCISCO M.
Le client n'a pas laissé de commentaire.Glen R.
Le client n'a pas laissé de commentaire.Eletrica E.
Le client n'a pas laissé de commentaire.Thuan N.
Le client n'a pas laissé de commentaire.Mike D.
They didn't check the truck and the gas was 3/4 fullMOHAMMAD M.
Le client n'a pas laissé de commentaire.AUBREY B.
The first trailer I was assigned had multiple issues which seemed to be attributed maintenance (no brake fluid and broken safety chain). The yard attendant was very quick to fix the issues but it still took 45 mins just to pick the trailer up.JACOB V.
Le client n'a pas laissé de commentaire.Jacob G.
I was very satisfied with the entire experience.Carol C.
Poor communication, online doesn't update, bad estimating amounts, calls to check on non existent requests to access containers (2x) calls to reschedule your scheduled appointments, poorly established number of boxes.Corryne P.
Everyone was super helpful and easy to talk to and get my questions answered.Brittany M. | Premières impressions
Le client n'a pas laissé de commentaire.DEVIN S. | Expérience générale
Le client n'a pas laissé de commentaire.Sharrode S. | Expérience générale
Your staff were awesome!JIMMY LEE G. | Premières impressions
Le client n'a pas laissé de commentaire.KEITH E. | Premières impressions
This rental was fast and the staff was very helpful in getting me lined up and contents stored quicklyScott C. | Premières impressions
Staff was very professional and attentive to my needs. Would definitely recommend to others. Facility was clean and well lit.sherell d. | Expérience générale
This is hands down the worst storage facility experience I've ever had. Staff wasn't helpful. Are storage door was really damaged and when we told them they just ignored it. Also my storage was broken into and nobody ever really helped out. When I called corporate to find out the status of my situation. They had not been informed of what had happened. Apparently the employee that reported the incident never properly informed corporate about the incident. I'm very disappointed in how uhaul chose to handle this situation. It appears to me that this was a inside job because whoever broke into my storage knew my code and only targeted my unit. No other unit was broken into. So no I will not ever recommend this place to anyone.Jeremy M. | Expérience générale
Le client n'a pas laissé de commentaire.raven l. | Expérience générale
Donovan Thomas was a pleasure to meet and work with he went above and beyond to help us with our moving needs and the storage unit in arizona.COREY W. | Expérience générale
Le client n'a pas laissé de commentaire.Nathaniel H. | Expérience générale
Great process, great people!Nathaniel H. | Premières impressions
Very friendly and experienced personnelCharmaine F. | Expérience générale
Donivan is one of the most competent and customer service centric people I have ever come across. He is ways very friendly and quick to help with what ever you need. He deserves a raise!Grieg C. | Expérience générale
The young man behind the counter was very helpful!Grieg C. | Premières impressions
Storage unit was perfect fit for all my personal items. Had good experience.Regina B. | Expérience générale
Regarding the Mcclintock storage: NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home. All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call. I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes. NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back. NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING. It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers. My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text. Once again. NO ONE did. They couldn't give me 30 seconds of their time. Now If I were to give Neferti Hernandez a rating: 50 STARS. Yes fifty. I hope this email or response finds a way to her manager as she deserves praise. Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her. The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way. Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe. In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.CHRISTOPHER L. | Expérience générale
This facility needs major work as far as customer service is concerned. Every time I called the facility, no one answered the phone and I would be automatically connected to the corporate office. Living out of state temporarily and being unable to connect with the office staff where my storage unit was, made for a very uneasy feeling and had me constantly worried, until just yesterday when I was able to clean and close out my unit. Tony, the previous manager, was the best employee this location had. I would never recommend this location in general, whether it be for a moving truck, storage facilities or even moving supplies, to anyone I know, as I would hate anyone I know to feel the way I had. Best of luck to this location and it's dire need of quality customer service skills.megan z. | Expérience générale
Le client n'a pas laissé de commentaire.Frank P. | Expérience générale
Everything with you guys has been great till we got their Friday to empty the unit. Two guys working on Friday 8/14 around noon were beyond rude , not helpful, and very unprofessional. My son, Sean went to the counter politely told the two guys that he left his key at home (in California) could they help him get into his unit. One guy looked at the other guy rude and sarcastic and said "what can we do? " They pretty much said we can't help you at ALL period. My son asked can a locksmith help? Can you recommend a locksmith if so? They said" No " and "No"... Just rude and unprofessional. Then, when I stepped up they said it's a liability. That is fine to me, but I'm sure they've been in this situation before and could of had a different approach and been more helpful.. If I were in your shoes, I wouldn't want these two being the face of my business. Makes your business look very bad! I would think twice about getting rid of these two.Sean M. | Expérience générale
Donivan was one of the nicest and easiest people to work with he went above and beyond to help us out and get our unit ready.thank youCOREY W. | Premières impressions
Le client n'a pas laissé de commentaire.Hazel O. | Expérience générale
Very professional and friendly. Very helpful and polite, answer all of my question and gave me valuable information. Thanks you for all of your kindness and thoughtfulness. Ms. Calbertlena c. | Expérience générale
Staff is great.ola h. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY H. | Premières impressions
the staff treated me badly and when i told the employee. he continued on with the bad behavior. the supervisor was right there and did not step in and take over. i don't like the way i was treated and while i was moving out of my storage unit at this location.i felt nothing worst then to be treated badly as you are moving out. the employees just don't know how to talk to people. i will not use this uhaul location again.lawrence w. | Expérience générale
The storage was not large enough for us to use.Hazel W. | Premières impressions
I kept on receiving notice of not paying when u received a free month. I called twice and still got emails including my amount due and late fee. Even after calling we were told we left the lock on it. This is not true because I have the lock in the glove box of my Honda. We had trouble opening the door and even got locked out of it. The people were great but unfortunately the facilities and support were sub parNeal B. | Expérience générale
Le client n'a pas laissé de commentaire.Alejandro H. | Expérience générale
The staff at this location are amazing! They went above and beyond to assist me when I lost my keys to my lock. I never had a problem with accessing my storage unit are gaining access to anything.Connie D. | Expérience générale
Staff is knowledgeable, friendly, efficient, and the facility is immaculate.Marcia S. | Premières impressions
I went back to the storage unit and find out it was locked and I could not unlock it! it was supposed to be left open for me!YASAR A. | Premières impressions
Neftali and Dominique were amazing to work with! They went above and beyond to accommodate us. I highly recommend this location!Danielle M. | Premières impressions
They fired two manager's and needed to firer the third. The place is always too busy, because of A.S.U. and it makes it impossible to do business with them. There employees always had an additude andjeff h. | Expérience générale
Great team at this location. Professional and friendly. Thanks for all your help!!Kathryn M. | Expérience générale
Amazing team at this location!! ⭐️⭐️⭐️⭐️⭐️Kathryn M. | Premières impressions
This locations manager is great! Very helpful, professional, and knowledgeable. I cannot remember his name, but he is a well rounded individual. Also, facility is clean and easy to access.Diego V. | Expérience générale
I think you guys go above excellence I appreciate everything you’ve done thank youcharles m. | Premières impressions
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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