Customer Reviews for U-Haul Moving & Storage at Tempe Town Lake

Évaluation :

4

When a U Haul site does not have out of state equipment rental it would be nice to inform the customer about it. I was lucky enough to call a day ahead of time to verify my pickup and was informed that I had to go to Tempe to pick up. I was lucky they had a trailer available.

Évaluation :

4

The first location had the wrong lock code and I wasted an hours and a half trying to get a truck.

Évaluation :

1

This location was not ready for business and unfriendly, my reservation was moved to this location from a different place because the truck i reserved was not there. Customer service did not forward any notes on the reservation. I feel they skirted the GARANTEE. The truck fuel gauge is off, I called customer service and told them and have a picture. I have a fuel charge and the store reported lower fuel level than I dropped it off at by almost a quarter tank.

Évaluation :

5

Very courteous and professional. UHAUL , on the other hand is not user friendly and is worthless if you take a reservation and don't hold it. See Seinfeld. Burn it to the ground and start over with a better business model

Évaluation :

4

location is good and the front desk service is good and friendly and very fast. But, when I got the keys, I forgot to check if the inside is clean. When I came home and opened the back, there were paper scraps and sand. I cleaned it and used it. But today don't worry, before I returned it, I mopped everything. I returned at 6:10pm.

Évaluation :

1

Those working at the front, are not to blame entirely for this experience. However, that being said, U-haul as a company has been nothing but frustration and poor management. I will ensure I am not charged, for such poor choice in behavior and company management.

Évaluation :

5

Staff was very helpful

Évaluation :

1

Your corporate structure is bad for taking care of customers. Reservations mean nothing to you. Customer Service roll over reps act like they are at local stores and promise what they don't know is available or not. Worst combo possible, have a res for a van and a storage unit, told to take van now and paperwork will be ready for unit when we return. We return at the end of day with a van full of boxes with no storage unit available. Customer Service will take your credit card all day long without knowing if inventory is actually available, and don't divulge that they are rollover. Had to find other unit at farther location at increased expense. Wasted hours and $$$. Larry at this location was the only person who didn't lie, and tried to help. Employee turnover must be horrible as they are left to deal with all of the cooperate promises not linked to any reality.

Évaluation :

1

Rep was not professional . Truck was a hazard. The steering wheel jerked alot while driving .. windshield was cracked real bad on drivers side. The worst ever.

Évaluation :

3

Did not pick up at thism location

Évaluation :

5

Everything is expedient and dependable

Évaluation :

5

The gentleman who received the truck was friendly and professional.

Évaluation :

5

Customer service was great, they did originally book my rental at a location that is storage only - Please note this for the future, the location I ended up at said that this happens all the time. That was very frustrating but the call center and the McClintock location were very helpful. I am pretty tech savvy but booking and returning the truck was really tricky to get right I would recommend updating the online portal or nixing it all together. I'm glad the people at the location were able to help and had a great attitude.

Évaluation :

5

We had to stop to clean the windshield because it was very dirty and inside the truck was some what dirty. Found some trash and dirty socks.

Évaluation :

4

The front desk was busy and appeared to be training because she couldn't or didn't know how to do nothing. 1 person helping 3 check counters, there was 3 at the front desk. Waited 30-45 minutes

Évaluation :

5

Nice experience. Handled professionally. Appreciate the service.

Évaluation :

5

The employees who were working the morning of pick-up were navigating a long line with the computer system being down. Despite it taking 45+ minutes to process one pick-up, they remained friendly and kind. The cargo van in the lot at time of pick-up has just arrived and was a mess. The employee I worked with made sure to clean it up before I got in. I experienced great service.

Évaluation :

4

Check the lug nuts on the wheels. Ours almost came off in the mountains which could have had tragic results if we had not discovered them and fixed them.

Évaluation :

5

Truck was left with gas amounting to 39 miles till zero. Huge inconvenience having to gas up before using it. However it did appreciate the credit for returning it with at least that much gas. Btw. Service is really improved!!

Évaluation :

3

The location was good right off the freeway. Customer service great. Customer horrible got yelled at by an irate customer guy that was apparently have a bad day.  mean Guy. Out of u hauls control.

Évaluation :

5

online checkout and return was awful!

Évaluation :

2

The auto populated pictures for inspection don't always include damage, and the customer service wasn't the best

Évaluation :

5

Very friendly staff. Equipment ready as promised. Easy and quick pick up.

Évaluation :

5

Great service

Évaluation :

2

Manager on duty was completely rude

Évaluation :

4

Great truck, needed to be cleaned up on the inside and out, otherwise everything was great

Évaluation :

2

Overall the van was great would rent again however the woman who checked me in was so rude, and unhelpful.

Évaluation :

2

First van I was assigned was filthy. Cigarette smell and ash, used covid mask, dog hair trash etc. second van, the van I used had trash and a dirty windshield with a chip. There was a mix up in my paper work from switching vans so I had to call U-Haul customer service to get my drop off done correctly. The drop off is still pending, fingers crossed that goes well.

Évaluation :

1

It was very bad customer service

Évaluation :

1

Roadside assistance twice in the first day as truck would not start.. 12 Volt ports (all three) didn't work and my oxygen machine went dead going towards the top of a mountain south of El Paso, TX along the Mexican border.. Could not get roadside assistance to come out and help. Had to sit in the back of a gas station to charge my oxygen for hours before going over the mountain pass. Had to pay hotel for two extra nights. When I came to my destination, the car on the trailer was only supported by the straps on one wheel. I was charged by UHaul for this. The manager of this location strapped the car on.

Évaluation :

1

Horrific experience. Unprofessional management.

Évaluation :

5

Great costumer service even when very busy.

Évaluation :

1

The location was great felt bad for the workers. What's upsetting is this is the 3rd time I've gone to pick my reservation and the location doesn't have it and had to move to another location which took an hour to get once there because they were short. I get it but I'm on a time crunch and when my pick is 9am and I don't get a van till 10am it put my catering behind.

Évaluation :

1

Clean the vehicles and stop ignoring the customers. The employee that was cleaning the trucks was on the phone the whole time not once did he put the phone down the whole time.

Évaluation :

1

I got the vehicle and it was disgusting. The staff wasn't at all helpful and the gentleman that was cleaning them out didn't do anything but talk on the phone. I watched him take 3 vehicles and had them done in 10 min. I returned the vehicle before it was due clean and just as much gas and still had to pay more

Évaluation :

1

I bought a schackle and ball that I needed for the trailer rental. The one employee on site did not tighten the ball correctly when she installed. Half way through my trip the ball had almost come completely off. It wallowed out the mounting hole and the ball and shackle were ruined. 55 dollars lost and another 40 to buy a replacement at Lowes.

Évaluation :

3

The staff was not helpful. The truck was filthy. They lied and said it has 3/4 tank of gas, it was only 1/2. The windshield has huge chips in it, but I couldn't see it thru the dirty glass. Called to complain, was told to get a call back within 15 min. 5 hours later got a call. Returned it and was told I would get a receipt within 15 min....10 hours later waiting for it, but by all means, send me a survey.

Évaluation :

4

Nice and friendly. Easy to pickup and return

Évaluation :

5

Very professional

Évaluation :

1

Manager was great in the morning. I showed up around 6:55pm to drop a trailer off. They claimed they were closed at 7 even though it was not 7. Instead of helping me un-hook and drop off they shut the door in my face

Évaluation :

3

The girl that helped me in the morning was great, very nice. The girl and guy that were there when I returned the rental were horrible, rude and not helpful. It's because of the return people I would recommend

Évaluation :

2

Extremely short staff levels causing an large back up of check out and in process. 2 young ladies were trying their best to manage all functions and processes. Entrance to business was completely backed up making it unable to pull into driveway. They were both doing the best they could and in speaking with them they were both sent there from other locations making it difficult since they weren't familiar with that location. Not sure where management was but obviously non existent.

Évaluation :

3

It's close and the employees were efficient. The truck I rented was clean BUT had a problem with the hood STAYING CLOSED I had to get out and close it several times. Because of concern of the hood I took surface streets from Scottsdale to Mesa. Wise move stopping on the 101 or the 60 at 3pm to close the hood would have been unnerving. I'm a 73 year old gramma sissy.Once a truck is loaded if the hood pops up I'm not going to return the truck for another one or call the number I was given. I will rent there again it's only A mile down the road. Just hope I'm not really sorry next time.

Évaluation :

5

We have rented from this facility for 4 years. The new manager that is there now is the best this facility has ever had. He was extremely helpful, patient, and knowledgeable.

Évaluation :

5

Always great customer service!

Évaluation :

5

The transaction was smooth and quick, both for pick-up and for drop-off. This was a very good rental experience.

Évaluation :

5

Passenger mirror was loose.

Évaluation :

5

The manager at the location on McClintock is excellent ! Very accommodating and efficient. Thank you, John R

Évaluation :

5

Good customer service. Friendly employees always ready to help

Évaluation :

5

S.O.

Évaluation :

1

This was the worst experience I've ever in countered and bill never use uhaul ever again nor will I refer uhaul. Your company is a complete Circus

Évaluation :

2

Storage unit door was never fixed even after reporting it to the office. Extremely hard to open it - rubber on bottom of door hanging off it and door itself very difficult to lift open. Difficult to maneuver in and out of facility due to too much rental equipment blocking driveways in out and inside facilities.

Évaluation :

5

Everyone was super helpful and easy to talk to and get my questions answered.

Évaluation :

5

Your staff were awesome!

Évaluation :

5

This rental was fast and the staff was very helpful in getting me lined up and contents stored quickly

Évaluation :

5

Staff was very professional and attentive to my needs. Would definitely recommend to others. Facility was clean and well lit.

Évaluation :

2

This is hands down the worst storage facility experience I've ever had. Staff wasn't helpful. Are storage door was really damaged and when we told them they just ignored it. Also my storage was broken into and nobody ever really helped out. When I called corporate to find out the status of my situation. They had not been informed of what had happened. Apparently the employee that reported the incident never properly informed corporate about the incident. I'm very disappointed in how uhaul chose to handle this situation. It appears to me that this was a inside job because whoever broke into my storage knew my code and only targeted my unit. No other unit was broken into. So no I will not ever recommend this place to anyone.

Évaluation :

5

Donovan Thomas was a pleasure to meet and work with he went above and beyond to help us with our moving needs and the storage unit in arizona.

Évaluation :

5

Great process, great people!

Évaluation :

5

Very friendly and experienced personnel

Évaluation :

5

Donivan is one of the most competent and customer service centric people I have ever come across. He is ways very friendly and quick to help with what ever you need. He deserves a raise!

Évaluation :

5

The young man behind the counter was very helpful!

Évaluation :

5

Storage unit was perfect fit for all my personal items. Had good experience.

Évaluation :

1

Regarding the Mcclintock storage: NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home. All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call. I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes. NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back. NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING. It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers. My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text. Once again. NO ONE did. They couldn't give me 30 seconds of their time. Now If I were to give Neferti Hernandez a rating: 50 STARS. Yes fifty. I hope this email or response finds a way to her manager as she deserves praise. Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her. The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way. Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe. In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.

Évaluation :

2

This facility needs major work as far as customer service is concerned. Every time I called the facility, no one answered the phone and I would be automatically connected to the corporate office. Living out of state temporarily and being unable to connect with the office staff where my storage unit was, made for a very uneasy feeling and had me constantly worried, until just yesterday when I was able to clean and close out my unit. Tony, the previous manager, was the best employee this location had. I would never recommend this location in general, whether it be for a moving truck, storage facilities or even moving supplies, to anyone I know, as I would hate anyone I know to feel the way I had. Best of luck to this location and it's dire need of quality customer service skills.

Évaluation :

1

Everything with you guys has been great till we got their Friday to empty the unit. Two guys working on Friday 8/14 around noon were beyond rude , not helpful, and very unprofessional. My son, Sean went to the counter politely told the two guys that he left his key at home (in California) could they help him get into his unit. One guy looked at the other guy rude and sarcastic and said "what can we do? " They pretty much said we can't help you at ALL period. My son asked can a locksmith help? Can you recommend a locksmith if so? They said" No " and "No"... Just rude and unprofessional. Then, when I stepped up they said it's a liability. That is fine to me, but I'm sure they've been in this situation before and could of had a different approach and been more helpful.. If I were in your shoes, I wouldn't want these two being the face of my business. Makes your business look very bad! I would think twice about getting rid of these two.

Évaluation :

5

Donivan was one of the nicest and easiest people to work with he went above and beyond to help us out and get our unit ready.thank you

Évaluation :

5

Very professional and friendly. Very helpful and polite, answer all of my question and gave me valuable information. Thanks you for all of your kindness and thoughtfulness. Ms. Calbert

Évaluation :

5

Staff is great.

Évaluation :

1

the staff treated me badly and when i told the employee. he continued on with the bad behavior. the supervisor was right there and did not step in and take over. i don't like the way i was treated and while i was moving out of my storage unit at this location.i felt nothing worst then to be treated badly as you are moving out. the employees just don't know how to talk to people. i will not use this uhaul location again.

Évaluation :

3

The storage was not large enough for us to use.

Évaluation :

2

I kept on receiving notice of not paying when u received a free month. I called twice and still got emails including my amount due and late fee. Even after calling we were told we left the lock on it. This is not true because I have the lock in the glove box of my Honda. We had trouble opening the door and even got locked out of it. The people were great but unfortunately the facilities and support were sub par

Évaluation :

5

The staff at this location are amazing! They went above and beyond to assist me when I lost my keys to my lock. I never had a problem with accessing my storage unit are gaining access to anything.

Évaluation :

5

Staff is knowledgeable, friendly, efficient, and the facility is immaculate.

Évaluation :

1

I went back to the storage unit and find out it was locked and I could not unlock it! it was supposed to be left open for me!

Évaluation :

5

Neftali and Dominique were amazing to work with! They went above and beyond to accommodate us. I highly recommend this location!

Évaluation :

1

They fired two manager's and needed to firer the third. The place is always too busy, because of A.S.U. and it makes it impossible to do business with them. There employees always had an additude and

Évaluation :

5

Great team at this location. Professional and friendly. Thanks for all your help!!

Évaluation :

5

Amazing team at this location!! ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

This locations manager is great! Very helpful, professional, and knowledgeable. I cannot remember his name, but he is a well rounded individual. Also, facility is clean and easy to access.

Évaluation :

4

I would only recommend because of Jeremy the GM The workers on the weekends at this location, are lazy and worthless they are not helpful at all to the customers. They act like we are intrudin

Évaluation :

5

Case Foundation has been neighbors for the past 25 years and have had a storage unit for near as long. Our experience with your staff over the years has been excellent. Thank you Paul

Évaluation :

5

Short from being understaffed to support customers needs, this place is great. BEST employees I have seen around, great manager.

Évaluation :

3

No comments

Évaluation :

5

I think you guys go above excellence I appreciate everything you’ve done thank you

Évaluation :

5

Jeremy is very helpful and curteous.

Évaluation :

5

Have been trying to reach Jeremy. Phone number is for corporate office. Would like to make arrangements for items in truck. Please call me 480-510-7072. Thank You.

Évaluation :

5

Great service and product availability. Helpful and knowledgeable staff.

Évaluation :

5

Well trained and professional staff.

Évaluation :

4

Due to U-Haul not having someone forklift certified on site, I Was not able to get my UBox on Sunday, had to wait until Monday. Who do I need to contact about my $50 late delivery credit guarantee?

Évaluation :

5

I really enjoyed the customer service that Issac at the Tempe Location. He was super helpful and knowledgeable on the needs of my day.

Évaluation :

5

Merci