Customer Reviews for U-Haul Moving & Storage at Tempe Town Lake

Évaluation :

5

Super easy process and clean van. Made the moving process easy

Évaluation :

5

container did leak in rain storm during trip.

Évaluation :

5

Great customer service. Very friendly.

Évaluation :

1

My issue was never resolved. Sat on the phone for hours waiting for someone to help and the lady informed me I had to talk to the people at the store. I had already been to the store 3 times by this time.

Évaluation :

2

Had multiple issues with management and having a kick half cut off and not able to get into my unit to get my passport could never get a hold of the manager and was just charged for a full month despite being moved out and forgot to call and would not get a refund for the month I was just charged for. Very unhappy abs will never recommend again

Évaluation :

1

Called and accused us of STEALING the vehicle transport that we returned on the SAME DAY as our truck. These people have no idea what they are doing and need to take lessons from the Prescot Office from Brandon Corbitt. He went above and beyond to help us locate the trailer and he was at a DIFFERENT location (he deserves a raise!) Thank you Brandon! (still cant get a receipt from the Tempe office though after 3 days of communicating. Just Terrible!)

Évaluation :

1

When we returned the trailer to the Wisconsin location they informed us that the trailer was not hooked up properly. Brake system was not connected and the chain was dragging. I think this put us in a dangerous situation.

Évaluation :

5

It was perfect, quick and easy process for a walk-in customer.

Évaluation :

1

I got a truck with only 1/4 fuel left. I returned the truck with 1/4 fuel but was still charged a fuel fee. They told me that they have notes on the receipt which they didn't.

Évaluation :

5

Wonderful friendly staff. They don't disappoint. I rent here several times and they are my preferred location.

Évaluation :

5

Improve your website performance

Évaluation :

5

While I am an employee of Uhaul as a customer I still feel the service provided to me was excellent. I was dispatched with out an issue. I was able to check in my van after hours using the phone app with out any issues. Process went smooth and I will use Tempe Town Lake for all my Van rentals in the future.

Évaluation :

1

My truck rental agreement was for 24 hours. 1 pm Sunday to 1 pm Monday. I dropped off the truck at about 545 pm Sunday because we were done with truck. The location was closed for the day. I wrote the comment: I was informed the truck had only a quarter tank of gas when I received it and I was dropping it off with just over a quarter tank of gas. I placed the keys in the key drop box and the rental agreement in the paper drop box. In my opinion the drop boxes should be checked first thing the next morning and the trucks moved out of the truck return lanes. I received a call TEUSDAY AT NOON, 24 HOURS AFTER MY TRUCK WAS DUE TO BE DROPPED OFF, "WE WERE WONDERING WHEN YOU WERE GOING TO RTURN THE TRUCK". I stated I had returned the truck Sunday at about 530 pm Sunday and placed the keys and rental agreement in the drop boxes. I asked why they had not checked the drop boxes and placed the trucks back in inventory Monday. The answer I got was basically, "Oh. Thanks. Bye". ??????????????

Évaluation :

5

Tikki and her team were the best. I like this location and have been a customer there for 12 years.

Évaluation :

5

S.O.

Évaluation :

4

2 young men came out to detach the trailer. Within a few minutes I was done.

Évaluation :

5

Customer service was good. Luke was extremely helpful and his service was great. Unfortunately the truck we rented had issues and on my way to return it it broke down. I had to wait 2 hours for mechanics to come and tell me I indeed needed a tow truck and waited an additional 2 hours for them to arrive. I didn't arrive back home until 3 in the morning. Really wish I could get discounted price for the inconvenience.

Évaluation :

5

Great staff and good cargo van. Just the right size for me. As a fellow employee it's great visiting our locations. Keep up the great work.

Évaluation :

4

We didn't get any equipment but the truck's ac was hot it never got cold

Évaluation :

3

This location is great thee crew here is helpful and very knowledgeable. I appreciate them helping us and even when they gave us the wrong truck the mistake was fixed within minutes and there wasn't a issue. Highly recommend this location

Évaluation :

3

the dude made me fill out everything on the computer. wouldn't have minded this if every other time i went to uhaul the worker did it for me

Évaluation :

3

First truck I got the gate was broken in the back. They gave us a new truck but when we got back to drop the truck off we were wrongly charged. Everything got fixed but it wasn't smooth and there was a lot of issues.

Évaluation :

4

Staff were friendly and helpful but did not tell me to wait for the equipment review link before leaving, so it was expired when I received it.

Évaluation :

1

They didn't have what i paid for online, plus they were eating pasta at the register and totally nonchalant about helping customers everyone should be fired I'll do a better job as manager

Évaluation :

5

Cad smelled like a Laughlin Casino, nasty cigarette smoke.

Évaluation :

5

Cori was very helpful and professional. Quick and efficient service. Thank you!!

Évaluation :

3

Signs tell you to wait for staff during business hours when returning equipment. Staff never came outside and we had to go inside to ask someone at the front desk for assistance to complete our return

Évaluation :

3

Everything was pretty good with the exception of having to stand in line a little over 20 minutes with only one person in front of us.

Évaluation :

3

Mobile app was clunky. The mobile check in was impossible and the mobile check out was horribly requiring many photos.

Évaluation :

1

I was there for well over an hour as an employee attempted to fix the tail light on the 5x8 trailer. U-haul seriously needs to have its equipment ready to go when people reserve the equipment in advance! It is inexcusable to have faulty equipment when customers make advanced reservations

Évaluation :

1

I got overcharged

Évaluation :

5

Absolutely wonderful experience!!!! Let me start about my journey to this U-Haul location. I first went to the U-Haul location on Thomas and McDowell there were two cashiers and one person in line. One cashiers his name was Cody told me that the other cashier would be with me. After a 20 minute wait the one cashier was still chit chatting with the customer, Cody did not call my name but rudely made a hand signal to approach him I asked if there were any Trucks available he said in a rude tone “no” I left frustrated because there were plenty of trucks on the lot. I made my way to the U-Haul on McClintock and the receptionist was very cheerful and nice. I asked for a regular cab truck I was rented out a moving truck I was approached by Jeff and told him I really wanted a truck he said “No worries I will get you one” I was so thrilled that great customer service exists. Please let the manager at the Thomas and McDowell store about this his team can learn about the team at McClintock. -Best regards Tom C.

Évaluation :

5

Very nice staff.

Évaluation :

1

Had to wait for two hours for someone to hook my car to the car dolly. Luke had told me the day before either she or someone would be there at 730am to do it, Liar! Caused me to almost miss the closing time in San Diego. Gave me a truck that was on Empty Gas too. Neither the guy or the other two gave me very little insight on towing, shifting, etc.

Évaluation :

4

No sure why I'm being charged your “safe move fee $14”. I only had the vehicle for 4-1/2 hours. I would have asked my insurance provider if a uhaul was covered, or my platinum credit card would cover in case of an accident. Never knew about this fee until I got home and saw the e-mail….after returning the truck. Maybe letting your customers know ahead of time of these junk fees, your customers would have a better experience.

Évaluation :

5

Thank you for having the truck ready for pick up along with the quick, check out process.

Évaluation :

4

Reserved equipment was not available but they did upgrade to an alternative for no additional cost.

Évaluation :

3

The staff was great, the location was fine. 2 problems for me... one I had to go to this location after booking closer, and at double the distance I took it up the ass on mileage. Not cool, but not the location's fault. But the truck was a death trap. The steering wheel was 90 degrees off, completely blocking the instruments driving straight. The steering wondered all over the road, the brakes barely worked and the pedal pulsed violently just puting it into gear, it groan and squealed like a jet engine with no oil in it, and speaking of oil it leaked like a sieve and puked oil everywhere it parked. That truck is going to kill someone...

Évaluation :

5

Great friendly staff. Wonderful experience

Évaluation :

5

They went above and beyond. Excellent service à la clientèle. I highly recommend this location.

Évaluation :

4

When a U Haul site does not have out of state equipment rental it would be nice to inform the customer about it. I was lucky enough to call a day ahead of time to verify my pickup and was informed that I had to go to Tempe to pick up. I was lucky they had a trailer available.

Évaluation :

4

The first location had the wrong lock code and I wasted an hours and a half trying to get a truck.

Évaluation :

1

This location was not ready for business and unfriendly, my reservation was moved to this location from a different place because the truck i reserved was not there. Customer service did not forward any notes on the reservation. I feel they skirted the GARANTEE. The truck fuel gauge is off, I called customer service and told them and have a picture. I have a fuel charge and the store reported lower fuel level than I dropped it off at by almost a quarter tank.

Évaluation :

5

Very courteous and professional. UHAUL , on the other hand is not user friendly and is worthless if you take a reservation and don't hold it. See Seinfeld. Burn it to the ground and start over with a better business model

Évaluation :

4

location is good and the front desk service is good and friendly and very fast. But, when I got the keys, I forgot to check if the inside is clean. When I came home and opened the back, there were paper scraps and sand. I cleaned it and used it. But today don't worry, before I returned it, I mopped everything. I returned at 6:10pm.

Évaluation :

1

Those working at the front, are not to blame entirely for this experience. However, that being said, U-haul as a company has been nothing but frustration and poor management. I will ensure I am not charged, for such poor choice in behavior and company management.

Évaluation :

5

Staff was very helpful

Évaluation :

5

We have rented from this facility for 4 years. The new manager that is there now is the best this facility has ever had. He was extremely helpful, patient, and knowledgeable.

Évaluation :

5

Good customer service. Friendly employees always ready to help

Évaluation :

5

S.O.

Évaluation :

1

This was the worst experience I've ever in countered and bill never use uhaul ever again nor will I refer uhaul. Your company is a complete Circus

Évaluation :

2

Storage unit door was never fixed even after reporting it to the office. Extremely hard to open it - rubber on bottom of door hanging off it and door itself very difficult to lift open. Difficult to maneuver in and out of facility due to too much rental equipment blocking driveways in out and inside facilities.

Évaluation :

5

Everyone was super helpful and easy to talk to and get my questions answered.

Évaluation :

5

Your staff were awesome!

Évaluation :

5

This rental was fast and the staff was very helpful in getting me lined up and contents stored quickly

Évaluation :

5

Staff was very professional and attentive to my needs. Would definitely recommend to others. Facility was clean and well lit.

Évaluation :

2

This is hands down the worst storage facility experience I've ever had. Staff wasn't helpful. Are storage door was really damaged and when we told them they just ignored it. Also my storage was broken into and nobody ever really helped out. When I called corporate to find out the status of my situation. They had not been informed of what had happened. Apparently the employee that reported the incident never properly informed corporate about the incident. I'm very disappointed in how uhaul chose to handle this situation. It appears to me that this was a inside job because whoever broke into my storage knew my code and only targeted my unit. No other unit was broken into. So no I will not ever recommend this place to anyone.

Évaluation :

5

Donovan Thomas was a pleasure to meet and work with he went above and beyond to help us with our moving needs and the storage unit in arizona.

Évaluation :

5

Great process, great people!

Évaluation :

5

Very friendly and experienced personnel

Évaluation :

5

Donivan is one of the most competent and customer service centric people I have ever come across. He is ways very friendly and quick to help with what ever you need. He deserves a raise!

Évaluation :

5

The young man behind the counter was very helpful!

Évaluation :

5

Storage unit was perfect fit for all my personal items. Had good experience.

Évaluation :

1

Regarding the Mcclintock storage: NEGATIVE STARS for management communication. I had a storage locker for my child who attends ASU. I was driving through Tempe to collect the stuff and return home. All I wanted to know was if my gate card had a numerical code in which I could use if the card did not work. That's all. A thirty second phone call. I called the McClintock phone number three times, each time on different days, at different hours as it said while on hold they were "busy". Really? That busy? They couldn't answer it and say we are slammed busy, we'll be right there to help you. Each time I was on hold for more than 15 minutes. NO ONE picked up or picks up the phone. After the 15 minutes of holding I was then transferred to a national call center who told me they left messages for the manager or employees at Mcclintock to call me back. NO ONE CALLED ME BACK. NOT AN EMAIL. NOT A TEXT. NOTHING. It's always funny how a business is happy to take your money but when it comes time for customer support everyone just happens to be busy. If I was late on my payment, managers/employees find the time for late fees and collection centers. My final time I called, I stayed I hold yet again for yes, you guess it 15 minutes. And yes, I was transferred one more time. This time though it was to Neferti Hernandez. She took my information and even emailed and texted the McClintock manager to contact me through email, phone or text. Once again. NO ONE did. They couldn't give me 30 seconds of their time. Now If I were to give Neferti Hernandez a rating: 50 STARS. Yes fifty. I hope this email or response finds a way to her manager as she deserves praise. Uhaul is beyond lucky to have a polite, considerate, friendly, responsible person who was competent. I could write 100 more positive adjectives about her. The manager at McClintock should call Neferti Hernandez and learn how 2 minutes of being helpful goes a long way. Manager at McClintock Uhaul, please remember, you are not the only storage facility in Tempe. In business, you're only as good as your last job. You make hard working people like Neferti look bad. She did her job, you need to step up and do yours.

Évaluation :

2

This facility needs major work as far as customer service is concerned. Every time I called the facility, no one answered the phone and I would be automatically connected to the corporate office. Living out of state temporarily and being unable to connect with the office staff where my storage unit was, made for a very uneasy feeling and had me constantly worried, until just yesterday when I was able to clean and close out my unit. Tony, the previous manager, was the best employee this location had. I would never recommend this location in general, whether it be for a moving truck, storage facilities or even moving supplies, to anyone I know, as I would hate anyone I know to feel the way I had. Best of luck to this location and it's dire need of quality customer service skills.

Évaluation :

1

Everything with you guys has been great till we got their Friday to empty the unit. Two guys working on Friday 8/14 around noon were beyond rude , not helpful, and very unprofessional. My son, Sean went to the counter politely told the two guys that he left his key at home (in California) could they help him get into his unit. One guy looked at the other guy rude and sarcastic and said "what can we do? " They pretty much said we can't help you at ALL period. My son asked can a locksmith help? Can you recommend a locksmith if so? They said" No " and "No"... Just rude and unprofessional. Then, when I stepped up they said it's a liability. That is fine to me, but I'm sure they've been in this situation before and could of had a different approach and been more helpful.. If I were in your shoes, I wouldn't want these two being the face of my business. Makes your business look very bad! I would think twice about getting rid of these two.

Évaluation :

5

Donivan was one of the nicest and easiest people to work with he went above and beyond to help us out and get our unit ready.thank you

Évaluation :

5

Very professional and friendly. Very helpful and polite, answer all of my question and gave me valuable information. Thanks you for all of your kindness and thoughtfulness. Ms. Calbert

Évaluation :

5

Staff is great.

Évaluation :

1

the staff treated me badly and when i told the employee. he continued on with the bad behavior. the supervisor was right there and did not step in and take over. i don't like the way i was treated and while i was moving out of my storage unit at this location.i felt nothing worst then to be treated badly as you are moving out. the employees just don't know how to talk to people. i will not use this uhaul location again.

Évaluation :

3

The storage was not large enough for us to use.

Évaluation :

2

I kept on receiving notice of not paying when u received a free month. I called twice and still got emails including my amount due and late fee. Even after calling we were told we left the lock on it. This is not true because I have the lock in the glove box of my Honda. We had trouble opening the door and even got locked out of it. The people were great but unfortunately the facilities and support were sub par

Évaluation :

5

The staff at this location are amazing! They went above and beyond to assist me when I lost my keys to my lock. I never had a problem with accessing my storage unit are gaining access to anything.

Évaluation :

5

Staff is knowledgeable, friendly, efficient, and the facility is immaculate.

Évaluation :

1

I went back to the storage unit and find out it was locked and I could not unlock it! it was supposed to be left open for me!

Évaluation :

5

Neftali and Dominique were amazing to work with! They went above and beyond to accommodate us. I highly recommend this location!

Évaluation :

1

They fired two manager's and needed to firer the third. The place is always too busy, because of A.S.U. and it makes it impossible to do business with them. There employees always had an additude and

Évaluation :

5

Great team at this location. Professional and friendly. Thanks for all your help!!

Évaluation :

5

Amazing team at this location!! ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

This locations manager is great! Very helpful, professional, and knowledgeable. I cannot remember his name, but he is a well rounded individual. Also, facility is clean and easy to access.

Évaluation :

4

I would only recommend because of Jeremy the GM The workers on the weekends at this location, are lazy and worthless they are not helpful at all to the customers. They act like we are intrudin

Évaluation :

5

Case Foundation has been neighbors for the past 25 years and have had a storage unit for near as long. Our experience with your staff over the years has been excellent. Thank you Paul

Évaluation :

5

Short from being understaffed to support customers needs, this place is great. BEST employees I have seen around, great manager.

Évaluation :

3

No comments

Évaluation :

5

I think you guys go above excellence I appreciate everything you’ve done thank you

Évaluation :

5

Jeremy is very helpful and curteous.

Évaluation :

5

Have been trying to reach Jeremy. Phone number is for corporate office. Would like to make arrangements for items in truck. Please call me 480-510-7072. Thank You.

Évaluation :

5

Great service and product availability. Helpful and knowledgeable staff.

Évaluation :

5

Well trained and professional staff.

Évaluation :

4

Due to U-Haul not having someone forklift certified on site, I Was not able to get my UBox on Sunday, had to wait until Monday. Who do I need to contact about my $50 late delivery credit guarantee?

Évaluation :

5

I really enjoyed the customer service that Issac at the Tempe Location. He was super helpful and knowledgeable on the needs of my day.

Évaluation :

5

Merci