Évaluations des clients U-Haul Moving & Storage at Texas Central Pkwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Texas Central Pkwy

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Blake J. le

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Employee Aaron Bowman assisted with the best customer I’ve experienced in awhile. Upon arriving, he assisted us with our return even though there were some obstacles. He also helped us out when we had locked ourselves out of the unit! Aaron went above and beyond and I believe he should be rewarded/noticed/praised for it. Meant a lot to us in that moment to receive excellent customer service.

Andrew D. le

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Le client n'a pas laissé de commentaire.

Randy R. le

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Sonja and team were always professional and very helpful.

Sheila T. le

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Le client n'a pas laissé de commentaire.

Patricia V. le

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Le client n'a pas laissé de commentaire.

deralynn d. le

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Everything went smoothly and quick

James B. le

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Sonia Jenkins was a great help with the storage unit rental process.Very welcoming and polite with a great sense of humor.Two thumbs up!

Rodney P. le

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Le client n'a pas laissé de commentaire.

Bobby L. le

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Le client n'a pas laissé de commentaire.

Stanley W. le

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Lots of difficulty in processing card payment. System problem?

Thomas L. le

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Le client n'a pas laissé de commentaire.

Ashley N. le

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Mrs. Sonia is a very sweet, understand, yet down to business person and also a very down to earth person very greatful t to have had my belongings with them. The crew are also sweet and down to earth.

James M. le

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Thanks Sonia for a smooth move! I will see you again if I need a u haul product.

Ernest H. le

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Make sure that people know everything they are paying without hidden fees, it really sucked not having the lady tell me more it was just a sign this and pay this price and nothing more but i ended up paying a lot more than i should have

Stephen J. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Very friendly and helpful staff.

jason J. le

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Was misinformed from the day of the reservation. This location needs more training. Ended up putting and extra 85 miles on my personal vehicle, then was charged a cleaning fee for the u haul when it was returned as it was when we picked it up. Very disappointed with my experience. The last I spoke with this morning at the customer service was helpful thank you.

Robert M. le

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Le client n'a pas laissé de commentaire.

Douglas M. le

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Other than closing up at 7 pm..we had a good experience here. We had come we with 2 rental trucks to move our.home. really enjoyed the climate controlled feature.

randy M. le

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Seemed understaffed at the time I arrived but the one person helping customers was pleasant, efficient, and good to work with. I just had to wait a long time. When I arrived, I was second in line. The line was pretty deep by the time I turned the trailer back over and got my receipt.

karen s. le

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Staff was friendly and very helpful, our needs changed and they always accommodated our needs.

brittany B. le

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Le client n'a pas laissé de commentaire.

THOMAS W. le

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Le client n'a pas laissé de commentaire.

LAUREN A. le

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U-haul was a wonderful place to store our belongings while we needed a storage unit. I would definitely recommend and use U-haul if we ever need a storage unit again. The staff was also very friendly.

carlotta U. le

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Le client n'a pas laissé de commentaire.

Ashley N. le

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Unit facility and the storage unit are very clean and neat, and the staff are friendly.

Gerald D. le

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Le client n'a pas laissé de commentaire.

John M. le

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VERY poor customer service. This is the most convenient location for us, but I seriously doubt we'll return based on the horrible employees. We have no issue w/ U-Haul, just this location.

James A. le

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Le client n'a pas laissé de commentaire.

Jane H. le

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There were customers waiting in line to get equipment, even through we had reserved online. The manager was efficient, kind, and helpful, but the wait was too long due to multiple customers and one employee doing everything.

Kirsten B. le

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Very satisfied with the service. Ms. Jenkins was very helpful and thorough.

Michelle M. le

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Le client n'a pas laissé de commentaire.

abigail T. le

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The delivery company was awesome! Ray keep us up to date on the expected delivery time. He helped unload the U-Box and left to return it. Around 7:15 pm, I received a call from Joshua at UHaul saying the Box was not returned. Joshua told me he had to extend our return time and if it was not returned shortly he was going to charge my credit card. He advised me to call Ray. Ray said the box was dropped off hours ago. So, I called Joshua back. This time he confirmed the box was returned but told me to call Ray back and tell him how the return process works. I told Joshua, that I was the client and that should not be my responsibility. That’s when he hung up on me! Wow! I’ve never seen such poor customer service. It sure reflects poorly on UHaul.

JENNIFER S. le

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I was told I could have the uboxes delivered to my house. Then when I finally spoke to someone they were going to arrange delivery in two days. Then it went to I had to have these people come get the key to my uboxes unload them and load them in a truck to bring them here and unload it.... This was not what was agreed to when we rented the uboxes. I feel like U-Haul was holding my stuff hostage. When I expressed this I was placed on hold for over five minutes before I gave up and had to call a different number for u-haul.

patricia V. le

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Le client n'a pas laissé de commentaire.

john Z. le

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Service was good but a little slow due to only one computer working. Personnel were very helpful and friendly though and worked as quickly as they could.

Keith B. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Matthew P. le

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Representative was late, had equipment issues (printer), had an overall poor attitude.

marliyn C. le

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Sonia (General Manager) was great! She was professional, efficient and personable. The process of checking in and out was excellent and the truck rental was very clean. I highly recommend this store!

Andrew C. le

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Le client n'a pas laissé de commentaire.

candyce b. le

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This is our storage facility from now on! Clean and well maintained! Highly recommended.

Todd F. le

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Le client n'a pas laissé de commentaire.

Carol R. le

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The customer care was very helpful with our last minute urgent move

Sheryl C. le

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Thank s for your great service

Sheryl C. le

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The clerk was super nice great customer service very pleasant

angela b. le

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This is a clean, well-maintained facility with a helpful and friendly staff. Thank you!

miguel n. le

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The experience was excellent and the staff so professional and friendly.

Loisteen W. le

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Staff at this facility is unprofessional, rude, and lack knowledge of their job. I will not use Uhaul Storage facilities again, they changed my lock(bill was current) and then lost the key. Moved out!

ethel h. le

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If had to I would use them again. And would recommend this facility

VIRGILIO R V. le

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Thanks

Miguel R. le

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Thanks

Todd S. le

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Marcus and his staff do a great job!

Tonilyn D. le

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Had several billing issues in the beginning, but the service was good.

stacy l. le

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Phillip is so wonderful and courteous to his customers. Willing to go above and beyond.

stacy l. le

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Phillip is always so helpful when i call or come in. Willing to go above and beyond for customets!

Cynthia H. le

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Nice facility. Nice staff

Julia L. le

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I rented the U box from Pomona, California , Marcos Lopez did a great job. Once in Waco Texas, Kelly @ Central location provided the same level of customer service. Very pleased w/ my experience.

Trevor I. le

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Staff were always courteous and friendly. our stuff was only in the storage unit for 4 months, when we went to move things out we found most of our stuff had grown moldy from an apparent roof leak.

DOROTHY T. le

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This was a very nice experience, with nice employees. If I need storage space in the future, I will definitely use them!!!

DONALD M. le

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Great place

Michael M. le

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Phillip was very helpful and made sure we had all we needed. Thank you!

KYLE P. le

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The staff at the facility was very helpful throughout our entire rental experience. The facility is top-notch and the moving carts that are provided make a world of difference.

Kay P. le

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Very professional and courteous

JAMES S. le

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Only comments are excellent staff and clean secure property !!!

LARRY M. le

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SERVICE WAS 5 STAR !

JAMES S. le

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Great !!!

laurel f. le

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MR. BROWN WAS SO PROFESSIONAL AND SO HELPFUL . I APPRECIATE HIS HELP IN GETTING TO MY SITUATION QUICKLY. I HAD A BAD WATER LEAK AND HAD TO MOVE EVERYTHING IN THE GARAGE.

Josephine F. le

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Everything was very clean and the staff was very friendly

stephanie n. le

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Manager, M Brown , very professional and friendly.

Lori H. le

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All the people including the manager are very helpful.

Josephine F. le

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Everything was very satisfactory. The staff was very courteous and helpful. The facility was very clean

John M. le

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Very nice facility...well taken care of...staff very helpful...and very secure with the alarm system..

larsen b. le

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Awsome staff at Kailua-Kona and Central Tx parkway. My u-box arrived 8 days early!

Sarah H. le

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Best storage unit experience I've had!

DEBORAH S. le

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Awesome customer service!

Jerome B. le

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Maurice and his staff are very friendly, courteous and professional! They're always willing to help their customers and are very honest. I highly recommend them!

Shawn E. le

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The equipment was too notch and the customer service at the location was great. The phones were not. I rarely spoke to the location I called .

BRAD C. le

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Marcus was always very helpful!!! We would highly recommend this business!!

Kyle W. le

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Clean, nice facility and friendly staff. Great service. Love the large moving carts available for moving into a unit! Highly recommend!

Wendy W. le

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VERY clean, wonderful manager and great staff! Love that they have plenty of dollies to help with moving everything.

melanie r. le

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Marcus was so helpful! Truly made this an easy and nice experience!!

Kyle W. le

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Very clean facility! They have plenty of large moving carts to use to unload items into the climate controlled units. Large cargo elevator for transporting items to upper floor units. Great service!

Leroy M. le

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I’ve used uhaul twice this past week. The electronic system uhaul uses needs to be refreshed more often. “Both” times I went to pick up my uhaul, I had to go to 5 different locations altogether

gladys r. le

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The staffs of this facility are awesome!! My son had a pick up truck problem in one of the location, after several hours of disappointment. We arrived at this facility and this nice young girl help.

Sherece S. le

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N/A

Leroy M. le

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It was fantastic

ERNIKA S. le

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Mr Marcus was very helpful while I had my storage. And I wanna say Thank you so much for all your help.

austin t. le

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Marcus was extremely helpful and friendly. The best storage in Waco.

Jesse D. le

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This place is not equipped to properly handle POD rentals and dispersal. They are too slow and their equipment kept failing. Not a good experience at all.

Mike D. le

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Awesome place to store from!!!

corina e. le

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Great Service

Tiffany G. le

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Polite and very helpful staff.

LAURA F. le

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great