Don't put the insurance and sneakily not say anything about it. If your modifying my costs please be transparent.JAMES M.
Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy
Pour nous contacter
Waco, TX 76712
(@ Hwy 84)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Engaged them in conversation!!LEONARD E.
Elissa was super friendly and personable. She made getting in and out interesting and fun and was very professional and took care of me. She made the experience more than just a transaction.BRYANT D.
Good folks; good service; good equipmentNorman W.
Great place and easy access. People were very friendly and helpful. Loved the building and ease of access!JAIME D. | Expérience générale
Le client n'a pas laissé de commentaire.Naushil P.
The agents make the process easy and set my mind at ease. I look forward to doing business with this uhaul again in the next few months.CALVINA H.
Everything was greatDennis P.
We had to extend our rental and one person told us it would be 20 $/day and we got charged 40 $/day.TAMERA R.
On the phone I was extremely detailed and explained what I needed for a storage unit. I told them I had a Queen size bedroom set and cedar chest, body length mirror and kitchen table and four chairs coffee table and end table and boxes. We arrived and the storage unit was too small so I had to get an additional unit. This was very frustrating after a 300 mile drive and very costlyJanette M.
Le client n'a pas laissé de commentaire.Jason P. | Expérience générale
Let the next customer know how far from where they are to where you would be moving to!Dean R.
The Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.Lisa L V. | Premières impressions
We arrived at the Central Texas Pkwy location at 8am and no one was at work until 9, two hours after they open. UHaul should also allow the customer to choose if they want a metal or wooden UBox because I didn't know there were two types. Only one of my items was broken but the UHaul Moving Help was less than satisfactory and all my fragile item boxes were squished upon arrival.Madelon c A.
They were helpful hooking it up and helping me get a safe start to the trip.KIM S.
Very nice; clean location; professional staff; in and out in an expeditious fashion. Very nice.Norman W.
Le client n'a pas laissé de commentaire.JASON R.
I had movers lined up and called u-haul 2 weeks prior to ensure my u-boxes would be ready to go. I was told they would be assembled the night before, so i could pick the boxes up at 7am. I told u-haul it was crucial to have them ready because I'll be paying the movers hourly. I was assured everything would be ready. I arrived at 7am, and none of my u-boxes were ready. The staff that morning (Elissa and Lisa) scrambled and did everything they could to help, but I still had to pay an extra 300 $to the movers because we were waiting around. Elissa and Lisa deserve a promotion/raise! However, it seems obvious to me that this location is not miss managed.CARMEN R.
Staff was friendly and helpful but location was very small. No apparent customer parking or rental return area.JOEL L W.
Staff was great and area was clean but it was a very small location lacking good signage to know where to pull in and park. The entire time I was there I felt like my car and the rental truck and trailer was in the way.Joel W.
Nice place….nice people! Thank you for your services!Leah F. | Expérience générale
Great service and really friendly. In and out with ease. I'll definitely go back when I need to rent again.JAMES K.
Le client n'a pas laissé de commentaire.MONTY C.
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.CAMERON N.
Le client n'a pas laissé de commentaire.Norman H.
Great staff, Informative and helpfulROBERT R. | Premières impressions
The young lady that helped me was very helpful and has a great attitude. Very pleasant to deal withROBERT G.
Le client n'a pas laissé de commentaire.Kristin C. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel C. | Expérience générale
Le client n'a pas laissé de commentaire.MARK RICHARD G.
This location is very cramped. There is not much room to park or even move around. The people were friendly and helpful. The location was clean and appeared well maintained.WRAY S.
Le client n'a pas laissé de commentaire.Norman H.
I was not aware that your trucks had a governor on them. It felt unsafe on interstate highways when I could not go faster than 75 and was not able to keep up with the flow of traffic. I spoke to someone else who rented a truck recently and he indicated that he could not go above 87. This seems a more reasonable setting, should the need arise to have a governor set at all. If there is going to be a governor setting max speed, that should be clearly communicated.Mark M.
Le client n'a pas laissé de commentaire.ANDREW ARTHUR J.
Le client n'a pas laissé de commentaire.ELLIS O.
Do better with prices because i was hit with an unexpected change that i wasn't aware of.SARAH A.
Did not need the storage unit so I cancelled. The staff was very understanding and helpful with me cancelling.RUSSELL L. | Expérience générale
This evaluation has nothing to do with the facility and the nice lady that was working. This is a company issue. I was slated to return the vehicle at 5pm the next day. Instead, I returned before you opened. You actually charged me 20 $for dropping it off early!!!! I cannot believe UHaul would do this. I actually allowed you to make more money for a full day's use. I can't get in touch with management to call me back either.TRENT B.
Le client n'a pas laissé de commentaire.ALISSA C.
Nothing. Rental went very easy and without a hitch.CARL R.
Le client n'a pas laissé de commentaire.RANDALL KYLE E.
I rented a 9 foot cargo van on Saturday with a pickup time of 3 pm. The wait time was long due to the number of customers being processed at that time with only one representative present. The representative was very professional and handled all of the customers without signs of frustration. Suggest adding a second person.CHARLES F.
Trailer tags were expired and the wheel sizes didn't matchPHILLIP P.
Le client n'a pas laissé de commentaire.roy b. | Premières impressions
Owner served me at pick up & was very nice. Employee served me when checking vehicle back in & was very nice, also. Friendly folks.STEPHEN C.
Le client n'a pas laissé de commentaire.MARIA R.
Parking is the biggest problemJAMIE V.
Terrible experienceFelicia P. | Expérience générale
We have used this facility twice. We booked indoor climate controlled unit. The first time was seemless and our things were in good shapre when we moved out. The scond time was not a good experience. We showed up in May with 2 car loads of things to store with a reservation that we booked on line. We were told that they would not honor that reservation for climate control as there were no left. We had to catch our plane so had not other choice but to take a larger non climate controlled bay that cost nearly double!! When i spoke to the manager they gave us a slight discount but did not make up for the difference. Also when we picked up our things many of the linens were ruined as they were covered with spiders grasshopers and had a smell that was not removed with washing. Unfortunately we can not risk booking with them again.Johanna G. | Expérience générale
The gentleman who helped us I can't spell his name a young African American was excellent, he was by himself juggling customers but still managed to get us our PODS loaded for us to pick up four different times.MICHAEL C.
The location manager was so kind and helpful. She was there when we picked up our truck at 7:30am and was still there when we dropped off at 6pm. She was never rude or seemed tired. She was so pleasant and helpful. She explained everything easily and made this a great experience!DANIEL CHRISTOPH D.
The agent that helped was great...JOHN S.
All was Great!!CHARLES B.
Have used this location several times. Excellent!JAMES F.
I was going to write a letter...but this will do. I want to commend you on a business well run. Your storage facility was safe, very clean, reasonably priced and one of the best experiences I've had with a business in a very long time. I also want to commend you on a very friendly staff that helped make the time my daughter ran out of housing at college less stressful for us...thank you and well done!!!!!Margaret O. | Expérience générale
This location was managed very well. Like I said in the pick up comments there was a change made in my reservation details that I didn't approve. Also, when I called this location to drop off I was told they were full for trailer drop offs. Thankfully they took our trailer!Margaret L B.
Everything went smoothly.Scott C.
Not charge 20 $for barely going over the mileage agreement. It's greedy.Jared S.
The only thing was furniture had mold.ANGELA D. | Expérience générale
Maybe clean the interiors a little better before next customer, but overall it was a great experience and great staff that got me in and out quickly and return was fast and friendly. Thank you for a great experience.GREGORY E.
Le client n'a pas laissé de commentaire.DIAMOND MONIQUE E. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy M.
The arrival of my U-Box was delayed by several days. This is no fault of the Waco location, but UHaul in general.Arthur F.
Be more caring about issues that took place with a i-Haul truck no matter if it came from your store or notLARRY P.
Awesome place with great employees!MATTHEW M. | Expérience générale
Le client n'a pas laissé de commentaire.JILL J.
thanks for your help. Office staff was extremely friendly on the phoneKEVIN T.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.CARLOS R.
We had a delay to my moms health and had the truck an extra 7 days. Every time I called uhaul to let them know, they were great. We had to call roadside assistance at 1 am, they were great. The only bad experience we had was with Marissa at the China Spring location. Very rude when I spoke with her. She didn't believe me when I told her who we had spoken to at uhaul or the fact that her location was not our drop off point. That was the only negative in our whole uhaul experience. Thank you to all the Uhaul employees who went above and beyond to help us move my mom.Sara W.
Le client n'a pas laissé de commentaire.James W.
I used the uhaul app.... worked on and off while I was trying to pick up. When I finally got it all checked in, I went to get the key and you guys say, skip the line.... well nope I wasn't able to. Had to wait. And then when I dropped off the uhaul the app wouldn't work period and I ended up just having to drop it off with out returning on the app or anywhere. And was charged 20 $for using it "after hours". Plus not to mention all the added fees. It told me with insurances added it be 45 $. Then I return it and they charged me for mileage but I used it in town? So an extra 40 $later, what should have been the easiest part of our move was the most stressful and not worth our time. I'm a repeat customer, many times now and I don't think I'll be back.Krystal S.
Le client n'a pas laissé de commentaire.Tony M. | Premières impressions
Le client n'a pas laissé de commentaire.Chen L.
Le client n'a pas laissé de commentaire.MANDY E.
gas gauge registered one mark less than what was recorded on my contract, which i wasn't able to review prior to arriving back home because their printer was not operational when i picked the 10' truck up. while they were nice to note that fact on my contract, there wasn't anyway to revise the contract. my main gripe with U-Haul was with their 800# for where to return the truck. they allocated me an address 19-minutes away from my destination address, and it was only through my effort that I found there was a U-Haul immediately behind (less than 1 block) my destination address. if I'd not called and changed the drop-off address, I would have paid extra mileage to take it to the suggested drop off location.RUSSELL H.
Le client n'a pas laissé de commentaire.Jason and Misty K. | Premières impressions
Very well done!ThanksJERRY C.
Location had no furniture dollies in stock. Was told to report via app and I wouldn't be charged. I was still charged the fee even though I wasn't given a dollyDwaine S.
Rashid (spelling?) was AMAZING!!! He was helping multiple customers @ the same time & did it with finesse. Awesome experience.STACEY DANEINE I.
Le client n'a pas laissé de commentaire.BRADLEY T.
The gentleman that waited on us was extremely helpful and personable! He treated us like an old friend!CLIFFORD K.
Office staff has always been greatDavid T. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.CHARLES Q. | Expérience générale
Le client n'a pas laissé de commentaire.Russell D.
Nothing great servicePETER N.
Le client n'a pas laissé de commentaire.Roxann B.
Le client n'a pas laissé de commentaire.KRISTINE MILLER I.
Ake sure Dolly's are available.jose P.
Instill some decency and ethics in individuals you allow to buy franchises. Your name is no longer trustworthy.LISA DENIECE B.
She was the best .We left a piece of our bed in the truck and called the next day .She went in the dumpster and got it for me .She's the bestDAWN P.
Le client n'a pas laissé de commentaire.CARSON W.
Le client n'a pas laissé de commentaire.Mark R. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel Q.
Le client n'a pas laissé de commentaire.Mark S.
The lady there was awesome, same lady for pickup abs drop off. Very knowledgeable and patient!! Will always recommend your location to anyone!!Brian B.
Le client n'a pas laissé de commentaire.Louis S.
Real nice a lock is provided with the rentalChristopher D. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.DEMETRIUS S.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.Thomas A.
Le client n'a pas laissé de commentaire.THELBERT BUM JR W. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Katy W.
Best customer service. Professional and friendly. I will defiantly only use this location for my needs, and recommend to my friends.Jonathon G.
Le client n'a pas laissé de commentaire.CRYSTAL J.
Le client n'a pas laissé de commentaire.YONGYE L.
There was a long wait at pick-up and drop off, although I did the mobile app I waited 10-15 minutes to get my key. The representative was extremely busy and provided great service, but wish I could have just asked for the key and gone. He needed help.Brett F.
Le client n'a pas laissé de commentaire.Venna T. | Expérience générale
I am unable to lift the trailer to unhook it. Another customer help due to only one employee busy with other customers.LARRY G.
Le client n'a pas laissé de commentaire.FELIPE G.
Le client n'a pas laissé de commentaire.Tricia F. | Premières impressions
Le client n'a pas laissé de commentaire.MARK Y.
Drop Off Locations seem to all be closed in mornings!!!!DWAINE B.
Le client n'a pas laissé de commentaire.RACHEL P.
Great storage unitVance R. | Premières impressions
Le client n'a pas laissé de commentaire.David L.
The gas gauge did not want to reset as I was pumping gas. Did not know the fuel level. It decided on its own to reset to the current level after I pumped an extra 1/3 of a tank on top of what I used during the move. It would be nice to know what kind of mileage to expect so we can estimate the fuel usage.ISAAC L.
All lights working properly. Not giving trailers with busted lights and hanging wires.CANDELARIO R.
Le client n'a pas laissé de commentaire.ROBERT R.
Rashi was a great representative!! He was very polite, patient, efficient and answered all questions. I would recommend this location to anyone needing a moving truck or supplies.Lisa M.
I'll have to say that this was the best and most friendly service I have encountered in years! It was refreshing to encounter such friendly people when moving is hassle enough. Thanks Again Paul MillsPAUL M.
Had 4 units for about ten months. Staff was always helpful and courteous. Facilities always clean, even the bathroom. Our belongs were always secure and safe from environmental problems. Definitely use again in future if needed.David M. | Expérience générale
Le client n'a pas laissé de commentaire.Tabatha S. | Expérience générale
Alli (the owner) is amazing & saw to every need!Barbara B. | Premières impressions
Le client n'a pas laissé de commentaire.Kirsten B. | Expérience générale
Le client n'a pas laissé de commentaire.LUIS E. | Expérience générale
There was 3 people there when we first arrived but within min. There were one man . He was bombarded with customers I felt really bad for him. It took me well over one hr just to get my storage # from him. Then I took my equipment back a day early and there were no perks or opportunity to get anything back for early return in fact they said I was over mileage by 2 or 3 miles. Its just really not very people friendly.caroline r. | Premières impressions
Great staffBrian R. | Expérience générale
Unit wasn't sealed properly and some of my furniture was damaged and has mold/ mildew substance on itYULONDA S. | Expérience générale
Le client n'a pas laissé de commentaire.David M. | Premières impressions
Le client n'a pas laissé de commentaire.Keisha P. | Premières impressions
The young lady I met Miss Ali was very friendly to me and very helpful I appreciate her serviceBernice B. | Premières impressions
I am extremely upset with U-Haul storage for one reason and it's the main reason I even chose it. While I was reserving a U-Haul online i was given the opportunity to also select a storage and get the first month free. That is the ONLY reason I decided to reserve a storage. My confirmation and reservation on my app even said the first month would be free and my first payment isn't due until next month, but of course after moving for hours and finally getting to Waco I was told my first month would not be free because I'm taking one of the last two available and of course I had already moved everything to the location and had no choice to stay unless I wanted to call and hope for a last minute stowage unit elsewhere. Extremely disappointed.Madeline O. | Premières impressions
Le client n'a pas laissé de commentaire.Yvette R. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandra M. | Online Move In
Mr Sharp was extremely polite, and knowledgeable. Our experience there was very Pleasent and efficient.PAUL V B. | Premières impressions
Le client n'a pas laissé de commentaire.deanna w. | Expérience générale
Le client n'a pas laissé de commentaire.Johanna G. | Premières impressions
Le client n'a pas laissé de commentaire.Earvin M. | Expérience générale
Le client n'a pas laissé de commentaire.Donna N. | Online Move In
It was move with the greatest of ease from Austin TX to Waco Tx and then finally to West Palm Beach Fl. You guys have been great.Carlton R. | Expérience générale
Le client n'a pas laissé de commentaire.Charlotte C. | Expérience générale
Staff was professional and helpful. Clean facility and this location has elevators which made the move safer and quicker. I would use this facility if I needed storage.SARAH H. | Expérience générale
Le client n'a pas laissé de commentaire.Cooper W. | Online Move In
Great staff! Very cordial and helpful!Chris D. | Premières impressions
Awesome customer service.veronica e. | Expérience générale
Great service!Jordan W. | Expérience générale
Very nice and knowledgeable, made me feel secure to use service.Karla S. | Premières impressions
This is the only time I have used storageDeborah B. | Expérience générale
A little difficult to get around with a 26’ uhaul, but everything else was great!DANIELA S. | Premières impressions
Mr. Sharp went out of his way to make sure I had any help that was needed. He was extremely professional and courteous. He is the employee that everyone would want to working for them. I will do business again with Uhaul in the future just based on my experience with Mr. Sharp.William E. | Expérience générale
The storage facility was always clean and well maintained accessibility was excellent!!!!Peter F. | Expérience générale
Elissa was nice and awesome! Would of gave a better rating if it wasn't for the mask tyrannyJohn B. | Premières impressions
U-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!Fredrick B. | Premières impressions
The lady at office was excellent on.all categories.... letting me kmow how everything from top to bottomkayle h. | Premières impressions
Le client n'a pas laissé de commentaire.Rita M. | Premières impressions
Le client n'a pas laissé de commentaire.MELISSA G. | Premières impressions
U-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.david j. | Premières impressions
Le client n'a pas laissé de commentaire.Cris L. | Premières impressions
Attendant answered all questions and made sure I understood the policies. Facility was very clean attendant was professional and pleasant. I would recommend this facility even though I think rates are higher than I expected. I did a one way move so I got one month free coupon. The elevator was a great help. They had several dolly's there to use for move in. It helped make the move in smooth.SARAH H. | Premières impressions
Le client n'a pas laissé de commentaire.YULONDA S. | Premières impressions
the staff on duty was very helpful and gave me a chance to see what size would best suit me. Also I wanted ot check the unit itself and she helped me with the swipe card reader as well as inspecting the unit. I was very pleased with the whole experienceDon S. | Premières impressions
Love the Friendly and knowledgeable customer service staff.SHERRY C. | Premières impressions
The workers could work on being nice.Nick R. | Premières impressions
I was in need of a storage unit. The had the perfect size unit at a good price! The convenient moving carts helped make our job easier in getting our stuff from the car to the storage unit! The facility is clean and secure. The office staff was extremely helpful and nice. I'd definitely recommend this location!Tiffany B. | Premières impressions
Le client n'a pas laissé de commentaire.Tabatha S. | Premières impressions
Le client n'a pas laissé de commentaire.deanna w. | Premières impressions
Sonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.Julia G. | Premières impressions
Everything went smoothly and quickderalynn d. | Premières impressions
The customer care was very helpful with our last minute urgent moveCarol R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!