Waiting on refund for a month for fees charged and no serviceTamika M.
Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy
Pour nous contacter
Waco, TX 76712
(@ Hwy 84)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was ready to go when I arrivedRonald W.
Le client n'a pas laissé de commentaire.JOE N.
Went to pick up my truck at the location emailed to me. Show up and get dropped off for them to tell me it was moved to another location. Had to wait about 20-30 mins for another ride to the other location when they could have drove it to me. No one offered any discount/compensation for the extreme inconvenience! They upgraded me to a bigger truck which wasn't asked or not needed! Request for contact by district manager.Ryan P.
Everything was just great , over the yrs I rented storage s , everyone has always been very nice & help fullstacy B. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon A. | Expérience générale
I really appreciate how the young lady took the time and explained everything. She showed me how the system worked to get into my storage and also, recommend items that I might need (dish boxes). They came in handy ! Merci encore.PAMELA GREEN L.
Le client n'a pas laissé de commentaire.Lisa L V. | Expérience générale
Le client n'a pas laissé de commentaire.Shirley H. | Premières impressions
Le client n'a pas laissé de commentaire.CHESTER H.
The rental location was perfectly fine. However your mobile app is one of the worst that I have dealt with. I was unable to complete the mobile return process because the app glitched and wouldn't process the dash picture. Further, there is no after hours service info in the app for if you have issues, and no way to skip a step if the app bugs out. I had to go to the storefront that had just closed and flag down an employee. Had I arrived at the actual end of my rental period, I would have been stuck with a truck, with no way to finish the return process properly. This issue aside, I've rented with uhaul four times in three years, and the app has been buggy every single time. Failures to transition from the camera, failures to reach to server, connections timed out, all the typical bugs you'd see in 2012. If you can't get an app that's reliable, you have to at least have a 24 hour service line easily accessible.Robert H.
Chris was very helpful & professional, I will recommend this locationtammy j. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer V.
Le client n'a pas laissé de commentaire.ANDREW N.
Le client n'a pas laissé de commentaire.PAUL W.
Very easy to deal with. No issues.THOMAS S.
Computer problems.employee did not answer questions and was extremely slow....was unable to accomplish his job satisfactorily......DONNA K.
I reserved a 20 FT truck to move across the country to Virginia Beach. I was told there was a 20 FT truck at this location and when I arrived, I was told only a 26 FT truck was available. Not only was this truck broken with an ABS light that wouldn't turn off (we had to return it immediately and were given a different 26 FT truck to drive), it was 6 feet bigger than what I reserved. This made driving and parking more difficult, it cost more to fuel it, and I had to purchase extra straps and rope to tie down my belongings to avoid having them tossed around in the extra space of the truck. I also ordered 12 medium boxes and had the email confirmation listing the boxes when I arrived. However, Marissa (the rep at this location) said the boxes were not on my order and she had to call a manager to figure out how to get the boxes to show up on our invoice. Maybe she was having a bad day, but she showed zero remorse for our order not being fulfilled properly. We flew into Waco that morning and came straight from the airport to pick up our truck. We spent almost 90 minutes getting everything sorted out with Marissa (including getting a replacement truck only after five minutes on the road). The replacement truck was filthy! I'm not sure it had even been inspected from the last renter. All of the prior renter's paperwork and gas receipts were throughout the truck, the windshield was covered in bugs, and there were lifesavers on the floor. I would like some sort of reimbursement for what should have been a smooth transaction. I am very disappointed in my experience and irritated that I had to pay more to fuel the larger truck and purchased materials to ensure my items didn't move around in the larger truck. Please let me know how I can expect to be compensated for my poor experience.JOSHUA M.
I had a great experience with the equipment and staff.DARRIN B.
Kris and Shawn are awsome, great customer service, you can tell they work as a team, they helped several customers at the same time, however made us all feel as though we were on a one on one basis, Great vibe these two need a bonusAva C. | Premières impressions
Kris and Shawn has excellent customer service, handle multiple customers at a time but yet making us feel like we were receiving 1 on 1 attention , very helpful and informative keep up the good work guys y'all rockAva C.
Very well secured place and felt safe storing things there. You guys are a cut above the rest with security and entrance procedures.Ian B. | Expérience générale
Le client n'a pas laissé de commentaire.David S.
It's always a uhaul truck parked in front of my storage.. I have to get them to move it..Keisha S. | Premières impressions
Friendly and professional. No changes needed!DENNIS K.
Le client n'a pas laissé de commentaire.DOUGLAS S.
Le client n'a pas laissé de commentaire.NORMAN W.
Le client n'a pas laissé de commentaire.Wendy b. | Expérience générale
Kris was helpful and made the process much easier after a long tripWILFORD W.
Le client n'a pas laissé de commentaire.EDWIN B.
Le client n'a pas laissé de commentaire.Paula M. | Premières impressions
Excellent Service!James H.
Le client n'a pas laissé de commentaire.ANTHONY O.
Le client n'a pas laissé de commentaire.JOE N.
Le client n'a pas laissé de commentaire.JULIE B.
The folks that ran this location were very friendly and helpful. Their customer service was second to none.RICHARD S.
Guy that checked me in was prompt and courteous.Alan G.
Le client n'a pas laissé de commentaire.Nathaniel H.
There was no personel available during drop off. This is why I marked no to the question if personel was abailable.MICHAEL W.
Le client n'a pas laissé de commentaire.JOSE G.
Great customer service!JANET G.
Le client n'a pas laissé de commentaire.FRANKLIN F.
was great, just no longer need. thanks!Ryan R. | Expérience générale
You're doing excellent, just keep up the good work.DORA J.
Le client n'a pas laissé de commentaire.Andrew N.
Le client n'a pas laissé de commentaire.Lance W.
Great experience, very satisfied, very helpful staff.DIANA RENEE M.
Le client n'a pas laissé de commentaire.Carolyn B. | Expérience générale
Le client n'a pas laissé de commentaire.JOEL R. | Premières impressions
Hi I appreciate the great hep from Rasir(Rasheed) He was very very helpful from start to finish. Thanks so much.CAROLYN B.
Excellent and well maintained faciliity.. U-Haul personnel very helpful and respectful. However, rental fee a bit pricey. Merci.david j. | Expérience générale
Le client n'a pas laissé de commentaire.Chad N.
Le client n'a pas laissé de commentaire.Georgia J. | Expérience générale
Le client n'a pas laissé de commentaire.KOLE S.
Le client n'a pas laissé de commentaire.Ellis O. | Expérience générale
Cart for use, cool inside of building, and when I forgot my water bottle there is a water fountain there for guests. Will use UHaul again, the truck and trailer were easy to drive across 2 states also.Ian B. | Premières impressions
Le client n'a pas laissé de commentaire.Lee Ann p. | Premières impressions
When I picked up a trailer in the morning, everything was fine except for the bashed up trailer; the young lady hooking it up was professional and kind. However, when dropping off in the evening, the young man working was just ready to be done with his shift and go home; he was rude, argued with me about unhooking the trailer and told me I could have at least made his job a little easier by dropping off the trailer in a better spot. First of all, you should have a spot for me to drop it off so you can inspect it and park it yourself, and I should not be required to unhook the trailer if I return it during open hours. Although this U-Haul location is closer to my house than any other, I'll never go back.DAVID L.
Nothing as of now if anything change it will be a pleasure to give feedback. Thank you JRGLENN W.
Le client n'a pas laissé de commentaire.Ivan R. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.ALEXANDER H.
There is nothing that should be approved the whole experience was amazingMYESHA V.
Don't put the insurance and sneakily not say anything about it. If your modifying my costs please be transparent.JAMES M.
Engaged them in conversation!!LEONARD E.
Elissa was super friendly and personable. She made getting in and out interesting and fun and was very professional and took care of me. She made the experience more than just a transaction.BRYANT D.
Good folks; good service; good equipmentNorman W.
Le client n'a pas laissé de commentaire.Naushil P.
The agents make the process easy and set my mind at ease. I look forward to doing business with this uhaul again in the next few months.CALVINA H.
Everything was greatDennis P.
We had to extend our rental and one person told us it would be $20/day and we got charged $40/day.TAMERA R.
On the phone I was extremely detailed and explained what I needed for a storage unit. I told them I had a Queen size bedroom set and cedar chest, body length mirror and kitchen table and four chairs coffee table and end table and boxes. We arrived and the storage unit was too small so I had to get an additional unit. This was very frustrating after a 300 mile drive and very costlyJanette M.
Let the next customer know how far from where they are to where you would be moving to!Dean R.
The Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.Lisa L V. | Premières impressions
We arrived at the Central Texas Pkwy location at 8am and no one was at work until 9, two hours after they open. UHaul should also allow the customer to choose if they want a metal or wooden UBox because I didn't know there were two types. Only one of my items was broken but the UHaul Moving Help was less than satisfactory and all my fragile item boxes were squished upon arrival.Madelon c A.
They were helpful hooking it up and helping me get a safe start to the trip.KIM S.
Very nice; clean location; professional staff; in and out in an expeditious fashion. Very nice.Norman W.
Le client n'a pas laissé de commentaire.JASON R.
I had movers lined up and called u-haul 2 weeks prior to ensure my u-boxes would be ready to go. I was told they would be assembled the night before, so i could pick the boxes up at 7am. I told u-haul it was crucial to have them ready because I'll be paying the movers hourly. I was assured everything would be ready. I arrived at 7am, and none of my u-boxes were ready. The staff that morning (Elissa and Lisa) scrambled and did everything they could to help, but I still had to pay an extra $300 to the movers because we were waiting around. Elissa and Lisa deserve a promotion/raise! However, it seems obvious to me that this location is not miss managed.CARMEN R.
Staff was friendly and helpful but location was very small. No apparent customer parking or rental return area.JOEL L W.
Staff was great and area was clean but it was a very small location lacking good signage to know where to pull in and park. The entire time I was there I felt like my car and the rental truck and trailer was in the way.Joel W.
Great service and really friendly. In and out with ease. I'll definitely go back when I need to rent again.JAMES K.
Le client n'a pas laissé de commentaire.MONTY C.
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.CAMERON N.
Le client n'a pas laissé de commentaire.Norman H.
Great staff, Informative and helpfulROBERT R. | Premières impressions
The young lady that helped me was very helpful and has a great attitude. Very pleasant to deal withROBERT G.
Le client n'a pas laissé de commentaire.MARK RICHARD G.
This location is very cramped. There is not much room to park or even move around. The people were friendly and helpful. The location was clean and appeared well maintained.WRAY S.
Le client n'a pas laissé de commentaire.Norman H.
I was not aware that your trucks had a governor on them. It felt unsafe on interstate highways when I could not go faster than 75 and was not able to keep up with the flow of traffic. I spoke to someone else who rented a truck recently and he indicated that he could not go above 87. This seems a more reasonable setting, should the need arise to have a governor set at all. If there is going to be a governor setting max speed, that should be clearly communicated.Mark M.
Le client n'a pas laissé de commentaire.ANDREW ARTHUR J.
Le client n'a pas laissé de commentaire.ELLIS O.
Do better with prices because i was hit with an unexpected change that i wasn't aware of.SARAH A.
This evaluation has nothing to do with the facility and the nice lady that was working. This is a company issue. I was slated to return the vehicle at 5pm the next day. Instead, I returned before you opened. You actually charged me $20 for dropping it off early!!!! I cannot believe UHaul would do this. I actually allowed you to make more money for a full day's use. I can't get in touch with management to call me back either.TRENT B.
Le client n'a pas laissé de commentaire.ALISSA C.
Nothing. Rental went very easy and without a hitch.CARL R.
Le client n'a pas laissé de commentaire.RANDALL KYLE E.
I rented a 9 foot cargo van on Saturday with a pickup time of 3 pm. The wait time was long due to the number of customers being processed at that time with only one representative present. The representative was very professional and handled all of the customers without signs of frustration. Suggest adding a second person.CHARLES F.
Trailer tags were expired and the wheel sizes didn't matchPHILLIP P.
Le client n'a pas laissé de commentaire.roy b. | Premières impressions
Owner served me at pick up & was very nice. Employee served me when checking vehicle back in & was very nice, also. Friendly folks.STEPHEN C.
Le client n'a pas laissé de commentaire.MARIA R.
Parking is the biggest problemJAMIE V.
The gentleman who helped us I can't spell his name a young African American was excellent, he was by himself juggling customers but still managed to get us our PODS loaded for us to pick up four different times.MICHAEL C.
The location manager was so kind and helpful. She was there when we picked up our truck at 7:30am and was still there when we dropped off at 6pm. She was never rude or seemed tired. She was so pleasant and helpful. She explained everything easily and made this a great experience!DANIEL CHRISTOPH D.
The agent that helped was great...JOHN S.
All was Great!!CHARLES B.
Have used this location several times. Excellent!JAMES F.
This location was managed very well. Like I said in the pick up comments there was a change made in my reservation details that I didn't approve. Also, when I called this location to drop off I was told they were full for trailer drop offs. Thankfully they took our trailer!Margaret L B.
Everything went smoothly.Scott C.
Not charge $20 for barely going over the mileage agreement. It's greedy.Jared S.
Maybe clean the interiors a little better before next customer, but overall it was a great experience and great staff that got me in and out quickly and return was fast and friendly. Thank you for a great experience.GREGORY E.
Le client n'a pas laissé de commentaire.Tammy M.
The arrival of my U-Box was delayed by several days. This is no fault of the Waco location, but UHaul in general.Arthur F.
Be more caring about issues that took place with a i-Haul truck no matter if it came from your store or notLARRY P.
Le client n'a pas laissé de commentaire.JILL J.
thanks for your help. Office staff was extremely friendly on the phoneKEVIN T.
Le client n'a pas laissé de commentaire.Tony M. | Premières impressions
Le client n'a pas laissé de commentaire.Jason and Misty K. | Premières impressions
Real nice a lock is provided with the rentalChristopher D. | Premières impressions
Le client n'a pas laissé de commentaire.Tricia F. | Premières impressions
Great storage unitVance R. | Premières impressions
Alli (the owner) is amazing & saw to every need!Barbara B. | Premières impressions
Le client n'a pas laissé de commentaire.Keisha P. | Premières impressions
The young lady I met Miss Ali was very friendly to me and very helpful I appreciate her serviceBernice B. | Premières impressions
Le client n'a pas laissé de commentaire.Donna N. | Online Move In
Great staff! Very cordial and helpful!Chris D. | Premières impressions
A little difficult to get around with a 26’ uhaul, but everything else was great!DANIELA S. | Premières impressions
Elissa was nice and awesome! Would of gave a better rating if it wasn't for the mask tyrannyJohn B. | Premières impressions
U-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!Fredrick B. | Premières impressions
U-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.david j. | Premières impressions
Le client n'a pas laissé de commentaire.Cris L. | Premières impressions
Sonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.Julia G. | Premières impressions
Everything went smoothly and quickderalynn d. | Premières impressions
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