Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy

1 404 évaluations

200 Texas Central Pkwy   Waco, TX 76712
(@ Hwy 84)

(254) 751-7019

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(254) 751-7019

200 Texas Central Pkwy
Waco, TX 76712
(@ Hwy 84)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The folks that ran this location were very friendly and helpful. Their customer service was second to none.

RICHARD S. 
Évaluation :
5

Guy that checked me in was prompt and courteous.

Alan G. 
Évaluation :
5

Rien

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel H. 
Évaluation :
3

There was no personel available during drop off. This is why I marked no to the question if personel was abailable.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
5

Great customer service!

JANET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN F. 
Évaluation :
5

was great, just no longer need. thanks!

Ryan R.  |  Expérience générale 
Évaluation :
5

You're doing excellent, just keep up the good work.

DORA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance W. 
Évaluation :
5

Great experience, very satisfied, very helpful staff.

DIANA RENEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL R.  |  Premières impressions 
Évaluation :
4

Hi I appreciate the great hep from Rasir(Rasheed) He was very very helpful from start to finish. Thanks so much.

CAROLYN B. 
Évaluation :
5

Excellent and well maintained faciliity.. U-Haul personnel very helpful and respectful. However, rental fee a bit pricey. Merci.

david j.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellis O.  |  Expérience générale 
Évaluation :
5

Cart for use, cool inside of building, and when I forgot my water bottle there is a water fountain there for guests. Will use UHaul again, the truck and trailer were easy to drive across 2 states also.

Ian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Ann p.  |  Premières impressions 
Évaluation :
1

When I picked up a trailer in the morning, everything was fine except for the bashed up trailer; the young lady hooking it up was professional and kind. However, when dropping off in the evening, the young man working was just ready to be done with his shift and go home; he was rude, argued with me about unhooking the trailer and told me I could have at least made his job a little easier by dropping off the trailer in a better spot. First of all, you should have a spot for me to drop it off so you can inspect it and park it yourself, and I should not be required to unhook the trailer if I return it during open hours. Although this U-Haul location is closer to my house than any other, I'll never go back.

DAVID L. 
Évaluation :
5

Nothing as of now if anything change it will be a pleasure to give feedback. Thank you JR

GLENN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER H. 
Évaluation :
5

There is nothing that should be approved the whole experience was amazing

MYESHA V. 
Évaluation :
1

Don't put the insurance and sneakily not say anything about it. If your modifying my costs please be transparent.

JAMES M. 
Évaluation :
5

Engaged them in conversation!!

LEONARD E. 
Évaluation :
5

Elissa was super friendly and personable. She made getting in and out interesting and fun and was very professional and took care of me. She made the experience more than just a transaction.

BRYANT D. 
Évaluation :
5

Good folks; good service; good equipment

Norman W. 
Évaluation :
5

Great place and easy access. People were very friendly and helpful. Loved the building and ease of access!

JAIME D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naushil P. 
Évaluation :
5

The agents make the process easy and set my mind at ease. I look forward to doing business with this uhaul again in the next few months.

CALVINA H. 
Évaluation :
5

Everything was great

Dennis P. 
Évaluation :
5

We had to extend our rental and one person told us it would be 20 $/day and we got charged 40 $/day.

TAMERA R. 
Évaluation :
1

On the phone I was extremely detailed and explained what I needed for a storage unit. I told them I had a Queen size bedroom set and cedar chest, body length mirror and kitchen table and four chairs coffee table and end table and boxes. We arrived and the storage unit was too small so I had to get an additional unit. This was very frustrating after a 300 mile drive and very costly

Janette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Expérience générale 
Évaluation :
3

Let the next customer know how far from where they are to where you would be moving to!

Dean R. 
Évaluation :
4

The Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.

Lisa L V.  |  Premières impressions 
Évaluation :
2

We arrived at the Central Texas Pkwy location at 8am and no one was at work until 9, two hours after they open. UHaul should also allow the customer to choose if they want a metal or wooden UBox because I didn't know there were two types. Only one of my items was broken but the UHaul Moving Help was less than satisfactory and all my fragile item boxes were squished upon arrival.

Madelon c A. 
Évaluation :
5

They were helpful hooking it up and helping me get a safe start to the trip.

KIM S. 
Évaluation :
5

Very nice; clean location; professional staff; in and out in an expeditious fashion. Very nice.

Norman W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON R. 
Évaluation :
1

I had movers lined up and called u-haul 2 weeks prior to ensure my u-boxes would be ready to go. I was told they would be assembled the night before, so i could pick the boxes up at 7am. I told u-haul it was crucial to have them ready because I'll be paying the movers hourly. I was assured everything would be ready. I arrived at 7am, and none of my u-boxes were ready. The staff that morning (Elissa and Lisa) scrambled and did everything they could to help, but I still had to pay an extra 300 $to the movers because we were waiting around. Elissa and Lisa deserve a promotion/raise! However, it seems obvious to me that this location is not miss managed.

CARMEN R. 
Évaluation :
4

Staff was friendly and helpful but location was very small. No apparent customer parking or rental return area.

JOEL L W. 
Évaluation :
4

Staff was great and area was clean but it was a very small location lacking good signage to know where to pull in and park. The entire time I was there I felt like my car and the rental truck and trailer was in the way.

Joel W. 
Évaluation :
5

Nice place….nice people! Thank you for your services!

Leah F.  |  Expérience générale 
Évaluation :
5

Great service and really friendly. In and out with ease. I'll definitely go back when I need to rent again.

JAMES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONTY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman H. 
Évaluation :
5

Great staff, Informative and helpful

ROBERT R.  |  Premières impressions 
Évaluation :
5

The young lady that helped me was very helpful and has a great attitude. Very pleasant to deal with

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK RICHARD G. 
Évaluation :
2

This location is very cramped. There is not much room to park or even move around. The people were friendly and helpful. The location was clean and appeared well maintained.

WRAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman H. 
Évaluation :
5

I was not aware that your trucks had a governor on them. It felt unsafe on interstate highways when I could not go faster than 75 and was not able to keep up with the flow of traffic. I spoke to someone else who rented a truck recently and he indicated that he could not go above 87. This seems a more reasonable setting, should the need arise to have a governor set at all. If there is going to be a governor setting max speed, that should be clearly communicated.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW ARTHUR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIS O. 
Évaluation :
3

Do better with prices because i was hit with an unexpected change that i wasn't aware of.

SARAH A. 
Évaluation :
5

Did not need the storage unit so I cancelled. The staff was very understanding and helpful with me cancelling.

RUSSELL L.  |  Expérience générale 
Évaluation :
1

This evaluation has nothing to do with the facility and the nice lady that was working. This is a company issue. I was slated to return the vehicle at 5pm the next day. Instead, I returned before you opened. You actually charged me 20 $for dropping it off early!!!! I cannot believe UHaul would do this. I actually allowed you to make more money for a full day's use. I can't get in touch with management to call me back either.

TRENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISSA C. 
Évaluation :
5

Nothing. Rental went very easy and without a hitch.

CARL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL KYLE E. 
Évaluation :
4

I rented a 9 foot cargo van on Saturday with a pickup time of 3 pm. The wait time was long due to the number of customers being processed at that time with only one representative present. The representative was very professional and handled all of the customers without signs of frustration. Suggest adding a second person.

CHARLES F. 
Évaluation :
4

Trailer tags were expired and the wheel sizes didn't match

PHILLIP P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy b.  |  Premières impressions 
Évaluation :
5

Owner served me at pick up & was very nice. Employee served me when checking vehicle back in & was very nice, also. Friendly folks.

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R. 
Évaluation :
5

Parking is the biggest problem

JAMIE V. 
Évaluation :
4

The gentleman who helped us I can't spell his name a young African American was excellent, he was by himself juggling customers but still managed to get us our PODS loaded for us to pick up four different times.

MICHAEL C. 
Évaluation :
5

The location manager was so kind and helpful. She was there when we picked up our truck at 7:30am and was still there when we dropped off at 6pm. She was never rude or seemed tired. She was so pleasant and helpful. She explained everything easily and made this a great experience!

DANIEL CHRISTOPH D. 
Évaluation :
5

The agent that helped was great...

JOHN S. 
Évaluation :
5

All was Great!!

CHARLES B. 
Évaluation :
5

Have used this location several times. Excellent!

JAMES F. 
Évaluation :
4

This location was managed very well. Like I said in the pick up comments there was a change made in my reservation details that I didn't approve. Also, when I called this location to drop off I was told they were full for trailer drop offs. Thankfully they took our trailer!

Margaret L B. 
Évaluation :
5

Everything went smoothly.

Scott C. 
Évaluation :
3

Not charge 20 $for barely going over the mileage agreement. It's greedy.

Jared S. 
Évaluation :
5

Maybe clean the interiors a little better before next customer, but overall it was a great experience and great staff that got me in and out quickly and return was fast and friendly. Thank you for a great experience.

GREGORY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAMOND MONIQUE E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
5

The arrival of my U-Box was delayed by several days. This is no fault of the Waco location, but UHaul in general.

Arthur F. 
Évaluation :
3

Be more caring about issues that took place with a i-Haul truck no matter if it came from your store or not

LARRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL J. 
Évaluation :
5

thanks for your help. Office staff was extremely friendly on the phone

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
5

We had a delay to my moms health and had the truck an extra 7 days. Every time I called uhaul to let them know, they were great. We had to call roadside assistance at 1 am, they were great. The only bad experience we had was with Marissa at the China Spring location. Very rude when I spoke with her. She didn't believe me when I told her who we had spoken to at uhaul or the fact that her location was not our drop off point. That was the only negative in our whole uhaul experience. Thank you to all the Uhaul employees who went above and beyond to help us move my mom.

Sara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

I used the uhaul app.... worked on and off while I was trying to pick up. When I finally got it all checked in, I went to get the key and you guys say, skip the line.... well nope I wasn't able to. Had to wait. And then when I dropped off the uhaul the app wouldn't work period and I ended up just having to drop it off with out returning on the app or anywhere. And was charged 20 $for using it "after hours". Plus not to mention all the added fees. It told me with insurances added it be 45 $. Then I return it and they charged me for mileage but I used it in town? So an extra 40 $later, what should have been the easiest part of our move was the most stressful and not worth our time. I'm a repeat customer, many times now and I don't think I'll be back.

Krystal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDY E. 
Évaluation :
3

gas gauge registered one mark less than what was recorded on my contract, which i wasn't able to review prior to arriving back home because their printer was not operational when i picked the 10' truck up. while they were nice to note that fact on my contract, there wasn't anyway to revise the contract. my main gripe with U-Haul was with their 800# for where to return the truck. they allocated me an address 19-minutes away from my destination address, and it was only through my effort that I found there was a U-Haul immediately behind (less than 1 block) my destination address. if I'd not called and changed the drop-off address, I would have paid extra mileage to take it to the suggested drop off location.

RUSSELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason and Misty K.  |  Premières impressions 
Évaluation :
5

Very well done!Thanks

JERRY C. 
Évaluation :
3

Location had no furniture dollies in stock. Was told to report via app and I wouldn't be charged. I was still charged the fee even though I wasn't given a dolly

Dwaine S. 
Évaluation :
5

Rashid (spelling?) was AMAZING!!! He was helping multiple customers @ the same time & did it with finesse. Awesome experience.

STACEY DANEINE I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY T. 
Évaluation :
5

The gentleman that waited on us was extremely helpful and personable! He treated us like an old friend!

CLIFFORD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell D. 
Évaluation :
5

Nothing great service

PETER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roxann B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE MILLER I. 
Évaluation :
1

Ake sure Dolly's are available.

jose P. 
Évaluation :
1

Instill some decency and ethics in individuals you allow to buy franchises. Your name is no longer trustworthy.

LISA DENIECE B. 
Évaluation :
5

She was the best .We left a piece of our bed in the truck and called the next day .She went in the dumpster and got it for me .She's the best

DAWN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARSON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

The lady there was awesome, same lady for pickup abs drop off. Very knowledgeable and patient!! Will always recommend your location to anyone!!

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

Real nice a lock is provided with the rental

Christopher D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia F.  |  Premières impressions 
Évaluation :
5

Great storage unit

Vance R.  |  Premières impressions 
Évaluation :
5

Alli (the owner) is amazing & saw to every need!

Barbara B.  |  Premières impressions 
Évaluation :
3

There was 3 people there when we first arrived but within min. There were one man . He was bombarded with customers I felt really bad for him. It took me well over one hr just to get my storage # from him. Then I took my equipment back a day early and there were no perks or opportunity to get anything back for early return in fact they said I was over mileage by 2 or 3 miles. Its just really not very people friendly.

caroline r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha P.  |  Premières impressions 
Évaluation :
5

The young lady I met Miss Ali was very friendly to me and very helpful I appreciate her service

Bernice B.  |  Premières impressions 
Évaluation :
1

I am extremely upset with U-Haul storage for one reason and it's the main reason I even chose it. While I was reserving a U-Haul online i was given the opportunity to also select a storage and get the first month free. That is the ONLY reason I decided to reserve a storage. My confirmation and reservation on my app even said the first month would be free and my first payment isn't due until next month, but of course after moving for hours and finally getting to Waco I was told my first month would not be free because I'm taking one of the last two available and of course I had already moved everything to the location and had no choice to stay unless I wanted to call and hope for a last minute stowage unit elsewhere. Extremely disappointed.

Madeline O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna N.  |  Online Move In 
Évaluation :
5

Great staff! Very cordial and helpful!

Chris D.  |  Premières impressions 
Évaluation :
5

A little difficult to get around with a 26’ uhaul, but everything else was great!

DANIELA S.  |  Premières impressions 
Évaluation :
3

Elissa was nice and awesome! Would of gave a better rating if it wasn't for the mask tyranny

John B.  |  Premières impressions 
Évaluation :
5

U-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!

Fredrick B.  |  Premières impressions 
Évaluation :
5

U-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.

david j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cris L.  |  Premières impressions 
Évaluation :
5

Sonia was extremely personable and helpful. The facility is clean, bright, and secure. Happy I switched from Aarons to UHaul.

Julia G.  |  Premières impressions 
Évaluation :
5

Everything went smoothly and quick

deralynn d.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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