Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy

1 652 évaluations

200 Texas Central Pkwy   Waco, TX 76712
(@ Hwy 84)

(254) 751-7019

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(254) 751-7019

200 Texas Central Pkwy
Waco, TX 76712
(@ Hwy 84)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Danica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john A. 
Évaluation :
4

So far experience was great

Alejandro C. 
Évaluation :
3

Marissa that works in the office was incredible. Always so helpful and super sweet. My only complaint is that some of my belongings got damaged while in storage and pushed back our move out date causing a delay on our move and an inconvenience of no mattresses to sleep on. I was able to get a claim filed and refunded for my mattresses being damaged. Aside from that, the office staff is lovely and the indoor facility was clean each visit.

Cheyenne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney W. 
Évaluation :
5

The after hours return your truck process was awful for me. Kept on freezing. Not working. It was just super hard and not user friendly.

Meghan B. 
Évaluation :
4

Everything was great at the facility. The only problem was the system communication after I did the online checkout when moving out of the storage unit. I kept getting notices that I was late in payment and that an additional fee was being placed on the account.

John J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIE B.  |  Expérience générale 
Évaluation :
5

Helped me put the trailer in the right spot and disconnected it for me.

Jon M. 
Évaluation :
5

Renting both a storage unit and a truck was very easy. The staff was always friendly and helpfu.

Shawna L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy j.  |  Expérience générale 
Évaluation :
4

Today when I went to finish cleaning out, had trouble with my card being recognized and the outside sensor was not working, thus could not get in. Employees came immediately. But still not working when I left. This is the first time in over 5 years as a customer, had there been any equipment problems.

Dorotha W.  |  Expérience générale 
Évaluation :
5

Better communication between u haul facilities. Rental availability wise. Other than that, u haul rocks.

ARMANDO T. 
Évaluation :
2

This storage unit was an ordeal. We moved out in July and we asked the worker if there was anything else needed and they said no. The next month we got a bill for the next month. I tried calling several several times. On two occasions I finally was able to speak to someone and they said the manager would have to call me back to get the charge removed and the account closed. That never happened. I finally had to drive to the facility which is an hour and half away to talk to the manager. He was great and only took two minutes to close and reimburse me. He said no one ever let him know about the issue and to call me. Please make it easier to contact the stores, via email or something else. The calls do not work.

Shane R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda H.  |  Premières impressions 
Évaluation :
5

I completely forgot her name, but the lady who works at the Texas Central Pkwy location is amazing. I was having a rough day and the last thing I wanted to do was go to U-Haul to rent a storage unit. She made the whole experience easy and enjoyable. A simple conversation about football teams was all it took to make my day a whole lot better. She has a way of connecting with customers that I can't even put into words. For that I am thankful.

Jimmy G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cecilia M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie B. 
Évaluation :
5

Staff were excellent. Very helpful.

Jarrod M. 
Évaluation :
4

I like it that you have to clock in and out.

Veronica S.  |  Premières impressions 
Évaluation :
5

Marisa and staff were very helpful and friendly. Merci.

Tony T.  |  Premières impressions 
Évaluation :
1

The dealer made me change the mileage where I originally had said 30 miles he made me change it to 20 when I knew that it would be about 30 miles so he ended up getting an additional almost $40 from me. I did not get the utility dolly I requested. That's why I only gave one star and also rating it on the service at the storage service at the storage was very poor and they are very disorganized. Two times they gave me storage that was locked with someone's stuff in it and they wouldn't even come and take their lock off I didn't know that Uhaul was self service now. I had to go back twice to the office to let them know both storages they gave me were locked and they were sitting in the office and wouldn't come take their lock off so I had to do it

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry M.  |  Expérience générale 
Évaluation :
3

While I waited 35 minutes past my reservation only to be told they didn't carry the size uhaul I reserved (and I was never contacted to pick up at a different location), I was given a bigger uhaul and it all worked out.

Dana P. 
Évaluation :
2

The storage facility did not honor the stated price. I was made to pay a higher price for a larger storage unit that I did not need.

Vidhya V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosayln w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P. 
Évaluation :
5

Dropped off no problem

Barry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
2

Communication when issues arise! I arrived at 7 am on a tight schedule for the day, only to find out the trailer I had reserved 4 days before was broken. I had to drive 5 miles to another location which I had passed on the way to Waco. I should have been called and informed prior to that morning.

Greg V. 
Évaluation :
5

Excellent customer service, truck in perfect condition

RAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laureen C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

takia p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey C. 
Évaluation :
2

I needed a U Haul to move from Waco to Dallas. I ordered a 15' truck which was great and I ordered an appliance dolly. They had the truck but no dolly which I really needed for moving washing machines. A utility dolly was offered instead, but no refund or discount. The lady at the front also wasnt able to scan my license and I had to do that. Nor was the payment kiosk performing adequately, we had to press the screen really hard and repeatedly to get it to work at all. Also when I went to get my truck, it was parked behind another truck so I had to get the lady up front to move the other truck, which is really inconvenient because the trucks are parked on the opposite end of the property from the main office. Also I ended up overfilling on gas. It would be nice if you guys could post somewhere in the vehicle how big the gas tank is and avg. MPG. I imagine that works out great for y'all but I'm out 40 extra bucks so just an idea for improvement for your customers. All in all, truck was good, the rest was poorly managed, poorly maintained, and just inconvenient at every opportunity.

Robert S. 
Évaluation :
3

The staff was short and unhelpful both on the phone and in person. I was assigned an ADA unit without my knowledge and when I called to simply tried to understand what that meant and if I could change I was met with resistance and rude behavior. My wife and I spent 3 hours unloading our UHaul and had a few small items outside the sliding door. A U Haul employee came over to say the doors close at 8 and we said, "No problem, we'll just get those last few items inside!" When we came back 30 seconds later at 7:55 he had already locked the doors. It would have a simple courtesy to give us 2 minutes to pull the remainder of our things in.

Mike D.  |  Premières impressions 
Évaluation :
5

Girls were extremely helpful and provided help for a first time user.

DONALD J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
5

These ladies rocked! After arriving to their location to return our U Haul, I explained our truck had some issues and we didn't know what to do, because this was not it's original return destination but we didn't feel safe continuing to drive it. The ladies checked out the U Haul and were appaualed that we were even given this truck. They immediate stepped into action guidinging us in the right direction. They were patient, calm, collected, and very informal.

Emily D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Royce L.  |  Expérience générale 
Évaluation :
4

Not a thing. Great experience.

Debbie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Provide locks for rent for the small box trucks

Carole A. 
Évaluation :
3

Drop off location was busy, didn't seem to be concerned about containers and trucks blocking lanes through area. Didn't really have customer service at either location.

Dawn I. 
Évaluation :
1

First time I was there, there were two female members of staff. They were in there bickering about who's working what shift and more concerned with one another's schedule then helping me get my unit setup. They took forever. One of them had their vehicle parked on a U-Haul trailer right in front of the office. Once I finally got my unit set-up, I had to wait for them to finish arguing before she came out to them back her car off the trailer, then park it, then hop in her U-Haul truck and then finally move out of the way so I can begin offloading some of my belongings into the unit. My second time I went there to actually finish placing my belongings in the unit, it had a lock on it saying that the bill hadn't been paid. I literally just opened the unit the weekend prior and made payment at that time...? I go in the front office and he tells me that wasn't my unit and I tell him that's the unit the woman walked me to and opened for me to place my lock on it. He pops off the hold and asks that I use my key to see if it worked on the lock and so I did, and it worked. He said the account must've been set-up with the wrong unit. The girl that was there my first day was so busy arguing and wondering who's working what shift that she walked me to the wrong unit. I was flying back and forth out of states so had i shown up at a time when the office wasn't open, this would've thrown off my entire travel plans as I was only there for that day to move my belongings in the unit. Am so surprised of the lack of sense of urgency your staff demonstrated and that their work schedule was so important that they thought it was warranted for me to hear as I stand there waiting to be assisted. Then they have no focus on the task that I get walked to the wrong unit...

BillyRay H.  |  Expérience générale 
Évaluation :
4

The gentleman at the Waco location I spoke with was very pleasant. He told me a gas credit could not be provided due to the rental coming from a different location.

Matthew V. 
Évaluation :
3

Old equipment. Poor staging of the equipment. Employee could not move other equipment to get the trailer free. Poor equipment management.

Brent D. 
Évaluation :
5

Quick and easy process, Staff was very helpful.

Shawna L.  |  Premières impressions 
Évaluation :
5

Kris & Marissa, what a great team! Very professional and friendly. My second time renting there and I will definitely recommend and rent again should the situation arises. Thank you for your help in assisting me with my storage needs!! Thank you kindly, Gayl Hobbs 

gayl h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandra B.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Professional. Fair price, and was always notified well in advance of any changes in pricing or procedures.

Chris D.  |  Expérience générale 
Évaluation :
5

The staff and particularly the manager was very helpful. Fast and efficient, explained everything, and took care of us well.

Steven B.  |  Expérience générale 
Évaluation :
5

Great agent who was very professional, helpful and working very hard! Take care of that guy - as you want to keep him on your Team!

Glenn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dakota d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

I had to wait for almost an HR before was given a replacement truck which I had never intended to make reservation for. I?booked online 24 hrs before the scheduled pickup but the van couldn't be given to me because of some glitch in the systhem that they couldn't fix. So after an HR wait at the pickup location they have me a replacement truck that I was interested but had has no choice but to get it or cancel. The truck was so bulky and large to handle on The road and it's breaks had issues as well. Hard to handle on the road with breaks were loose and wouldn't come to stop at ease. I had to drive the truck as slowly as possible as to be able to handle it properly . it was horrible experience driving that bulky truck. I m not satisfied with the product or the service. I would call the corporate office for a refund.

Mamoon R. 
Évaluation :
4

I asked for a double trailer and made a reservation with one, but when I got to the store, they only had a single trailer.

Thomas R. 
Évaluation :
4

Overall, I was satisfied. Only ding I can give is that the truck I rented was pretty beat up. That said, it amounted to just little nuisances that day and didn't affect my move or the operation of the vehicle. Otherwise, the vehicle was clean and worked for the short time I had it. Seems like a previous renter(s) treated it poorly.

STEVEN L. 
Évaluation :
2

Had a reservation yesterday at 6:30pm 7/25 to pick up truck and got to the store, it was all locked up even though the sign indicated 7:00pm was time it closed. I waited for 40 minutes and no one ever opened to door. Called the 800 number and they really didn't care either. Bad customer service. Manager was in the location today and stated there were lots of people upset for the same reason, he would speak to the employee. He didn't see too concerned. Seems to be a UHAUL practice. It through off our entire move.

Kathleen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zabdiel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angel l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiting W.  |  Premières impressions 
Évaluation :
1

This is by far the worst moving experience I have ever had. I went with U-Haul/U-Box because of how long the company has been around and because I believed I would save money, how wrong I was. I was initially quoted $5800 for 6 containers which I were told would hold the contents of 1-1,5 bedrooms so I told the clerk how volume I had based on a 10x30x10 storage unit and a 1 bedroom at a different location. I was told that should be plenty, then I tried to book loaders through a website recommended by U-Box called movinghelp.com I told them I had already selected a provider but they insisted I should book through them because that was the only way I could get my containers delivered, packed and picked up the same way. I went with their suggestion despite price being $400 higher that provider I had selected initially. There were two charges for the moving help since there were two locations I got charged twice for the most expensive location and then had to wait several days to get my money back and had to go contract the single bedroom site on my own as the window to book with them had passed. I call a few days days later and got passed around from clerk to clerk because it wasn't their department or didn't know who's dept. it was with a 20 minute wait between calls. At any rate they did not have my order correctly done and had to call several times to get it fixed. Finally pack out day came 2 additional containers were required and suddenly my price went from $5800 to $9876 or thereabouts. I inquired why and was told that was the going rate that day. I insisted it wasn't my fault as I was told 6 containers would be enough and since they weren't the additional two should be charged at the same rate. I was told I would have to speak with a manager because it was beyond their control. Another slew of calls over several days transpired before I got a lead for the president of the U-Box and attempted to contact him but my calls went unanswered. My pack-out arrived a couple of weeks later and despite the fact that I requested to speak with the president to review charges they attempted to charge the whole amount to my checking account on several occasions but it was over the limit of my ATM so it got declined luckily. Every time I called trying to solve the issue instead of a call back I get U-haul trying to charge my account for the whole amount. Delivery to my house was not included in the price so I went to try to pick up a couple of containers to get started and was met by a rude and useless assistant manager who stated I could not get anything until I paid and I insisted I was ready to pay a fair amount not the inflated price and that their president would call back. It was until I called threatening with a lawsuit and my Wife left a nasty review that that president called back and stated that someone would be in touch that same day to fix issue, that was on Thursday, no call; Friday afternoon came no call so I called back to follow up and he stated that they had probably forgotten. Meanwhile by the time he called back I had already paid the full amount since my household good were being held hostage. I made a full payment on Wednesday but was informed that I could not pick up my containers as they had no trailers available until the next Monday and that if I wanted them it would have to be then. I took Monday off work and contracted help to help me offload containers which by the way when I initially reserved the boxes I was told I'd be able to get a complementary trailer that carried two containers at a time, when the Monday came the trailer was only good for one container and they started looking for my container when I arrived. The rude assistant manager was serving as a manager/receptionist and forklift driver. I was only able to pick up only 4 cointainers and had to pay full fair the contrated help though they sat around most of the day weighting for containers but she didn't care. Finally an external manager named Michelle Mitchell was able to help and we ended up getting the rest of our containers the next day with the final one being delivered by U-Haul as they hadn't been able to locate it while We were actively retrieving them and so another day went by with me paying for labor that almost didn't work. In total I paid $9876 for shipping $1600 in california for packing it and $1100 in TX for a total of $12576 and was later refunded $2 368,5 which left me with a grand total of $10 207,5 give or take a few dollars. Not to account time taken off work and the hours spent on the phone. DO NOT LOOK TO UHAUL-UBOX for help and or savings I give them a big 0 out of 10. I could hace paid a full service mover for that amount. I want to thank Michelle and Marcus for their assistance.

Santiago A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bayram U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Don't charge double the miles we drive. I only drove the truck for 10 miles, I got charge 20. I called to fix that and they said I was going to get a refund for the difference, I never did. Not right….

Patricia B. 
Évaluation :
1

Hire a new manager asap ! She was rude, didn't greet us at all, then no conversation, she just handed us the keys and we walked to our truck that was not ready, there's was another truck parked in front of it. And just the worst experience by far.

Cesar G. 
Évaluation :
5

Set up of this location is a bit confusing. The office is not by the equipment. A call to tell me where to drop off my trailer would have been helpful. Merci.

Pamela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britton C. 
Évaluation :
3

The original location that I had reserved for a one way made it a little inconvenient for me. I had 2 choices, either bring it back the same day or go to another location.

Trina H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffery J. 
Évaluation :
5

Fantastic customer service, easy pickup and drop off, and well maintained vehicle. Thank you to the two young ladies up front who took the time to explain how to use the truck. A++++

Ellen S. 
Évaluation :
1

Was late on the return and then charged a whole other day. No one advised me on the late policy or even went out to inspect the vehicle when I picked it up. I have used U-haul for many trips but will use other providers like Penske for any other needs.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gilda l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY S.  |  Expérience générale 
Évaluation :
4

The guy that helped at the facility was very helpful. There does seem to be a disconnect between the reservation system and the facility. We reserved a 10x10 but there was not one available when we got there so we had to upgrade to a 10x15 which costs more money. The rep at the site did help us by offering our first month free. We also had a lot of trouble checking out the truck we rented online and even more trouble checking it back in. The guy that helped us with checking it out was very helpful. The woman that was there when we dropped it off was not helpful and was very rude. She blamed us for not taking a picture when we picked up the vehicle even though we were not told to do so. She was also very rude to the employee she called on the phone in front of us. She told us to give her the keys and said nothing else. I was very disappointed in her customer service.

Michelle C.  |  Premières impressions 
Évaluation :
1

The guy told me he didn't have anything and sent me to two other locations which didn't work out and I wasted an hour of my time! After an hour I got online and reserved one at his location and paid online, drove over to pick up, the woman checked me in laughed when I came back, I didn't say anything but she recognized me! The same guy hooked up the trailer and never apologized or even look at me! I didn't say anything because it's pointless! I don't know what has happened with uhaul but it's bad customer service

Mary C. 
Évaluation :
3

Way too expensive and after 6 months received a rent increase. Took my belongings out as this small unit was almost twice as much as my larger 12x15 unit in Gatesville. It worked for what I needed but way too pricey.

cary c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abagail P. 
Évaluation :
3

nothing

Robert H. 
Évaluation :
1

They mixed up my move in and I had to keep the U-Haul truck an extra day.I ordered two units it only gave me one.

Alex L.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kadra J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
5

Need my 67$ credit back soon tho

Jake P.  |  Premières impressions 
Évaluation :
5

Chris was prompt, friendly and thorough. Everything went smoothly.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy b.  |  Expérience générale 
Évaluation :
5

No people there to help unhook my trailer. The lady there just said "I got the number, drop it in back next to the trailers." It was around 6 PM. Closing time posted was 7 PM.

Leland R. 
Évaluation :
4

They were just very busy. The experience wasn't bad at all. Just unlike any other drop off I have experienced. They didn't have time or staff to look over the truck with me.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis S. 
Évaluation :
2

I've rented here multiple times against my better judgment. The location is understaffed and the staff that are there would clearly prefer not to be. On multiple occasions, there was no one in the office when I arrived. When picking up a vehicle, this created delays that totaled nearly an hour when a reservation had already been made online. When dropping off it created confusion as to how I might be billed.

sam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
3

Staff is slow. Office seems understated. System is slow. Takes too long to just purchase boxes. Trucks were always blocking my storage and it would take a long time for the staff to move them. Everything else was okay. No other issues or complaints.

LaTonja T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
2

Person helping us was the Gm and they would talk to the employee while processing our stuff. Also started checking an email on his phone

Amelia F. 
Évaluation :
4

Have well-maintained equipment (see above section at pick-up). Be more upfront with mileage requirements. It was disappointing to turn in the equipment a whole day early with way more fuel than I picked up, and be hit with a mileage overage fee of $16. It seemed like I was being nickeled and dimed when I had rented a truck that was poorly maintained. I think some sort of reimbursement is appropriate.

reagan S. 
Évaluation :
5

Excellent service!

Jade S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana P. 
Évaluation :
3

The agent that I made reservations with did not inform me that the person picking up the rental had to have their name on the paying credit card. Our driver had to use his own credit card, even though he was able to provide a confirmation number. This caused extra work on our end. This policy is poor and outdated.

susanne L. 
Évaluation :
2

Although we had made our reservations well in advance, we had attempt three different locations to try to find a place that had both our trailer and our tow dolly. On Monday night, this was the one where we were guaranteed to have our equipment Tuesday morning. But on Tuesday morning, we could not get our tow dolly, because the equipment was broken and unsafe. We had to stop in the middle of the afternoon and come back for the tow dolly, and it was a question whether we would even get it that day or not We had booked weeks out; how was there nothing available?

Nathaniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nnamdi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA K. 
Évaluation :
5

Staff was very friendly and helpful

gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

danny J. 
Évaluation :
5

The check in process was fast and friendly. The truck ran well and had no issues. I definitely recommend this location. This has been the best uhaul experience I've had.

Brian M. 
Évaluation :
5

Very fast and helpful

Krystal P. 
Évaluation :
5

The person who reserved it was very helpful and the place that rented me the equipment was very friendly . I would not change a thing

Rebecca L. 
Évaluation :
5

one of the running lights was not working.

TERESA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE C. 
Évaluation :
5

The young man that set up the rental was very efficient, knowledgeable, and professional.

TERESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terarius W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
4

Make it clear where to return trucks, I spent 10 minutes figuring out where to leave it and by time I did that I went a couple minutes past my turn in time and was charged an entire extra day plus insurance.

Braden D. 
Évaluation :
5

Love the security and customer service!

Elizabeth G. 
Évaluation :
5

Nothing at this time.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
2

The first truck we were given would not run. The engine light was on and the truck would not drive. We were given another truck but our paperwork was not updated-the truck not checked by the agent. The second truck had just over 1/4 tank of gas. My husband had driven approximately 74 miles and had to stop and put gas in the truck. When we returned the truck in Addison, TX, we had put enough gas in the truck to ready a little over 1/3 tank yet we were charged $36,75 fuel charge.

Geronimo T. 
Évaluation :
3

Perhaps have more help there. We had to wait to get the truck as there were two employees but one was on break. She was the one who had helped us the day before (reserving the truck) but didn't put any info into the system for the next employee to help us, so we had to wait for her to come back. Then when we returned, there was just one employee checking in trucks and running the inside. But overall, it was ok.

Darrilynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lafonda T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandria O.  |  Online Move In 
Évaluation :
5

excellent 5 star

Orlando P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin D.  |  Premières impressions 
Évaluation :
5

Chris is Awesome at what he does! Very professional for U-Haul he deserves to be the top for A-1 customer service. Thank You Christ ! Samuel was there also he was very professional as well he was so helpful I appreciate him as well thank you guys for a job well done for me!!

Sharron M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandy D.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARCELLA T.  |  Expérience générale 
Évaluation :
3

Ml

RONALD S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evonne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takia P.  |  Online Move In 
Évaluation :
5

People we're very accommodating for our needs! Merci.

dean r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janie l.  |  Expérience générale 
Évaluation :
5

Everything was just great , over the yrs I rented storage s , everyone has always been very nice & help full

stacy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa L V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley H.  |  Premières impressions 
Évaluation :
5

Chris was very helpful & professional, I will recommend this location

tammy j.  |  Premières impressions 
Évaluation :
4

Kris and Shawn are awsome, great customer service, you can tell they work as a team, they helped several customers at the same time, however made us all feel as though we were on a one on one basis, Great vibe these two need a bonus

Ava C.  |  Premières impressions 
Évaluation :
5

Very well secured place and felt safe storing things there. You guys are a cut above the rest with security and entrance procedures.

Ian B.  |  Expérience générale 
Évaluation :
3

It's always a uhaul truck parked in front of my storage.. I have to get them to move it..

Keisha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula M.  |  Premières impressions 
Évaluation :
5

was great, just no longer need. thanks!

Ryan R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL R.  |  Premières impressions 
Évaluation :
5

Excellent and well maintained faciliity.. U-Haul personnel very helpful and respectful. However, rental fee a bit pricey. Merci.

david j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellis O.  |  Expérience générale 
Évaluation :
5

Cart for use, cool inside of building, and when I forgot my water bottle there is a water fountain there for guests. Will use UHaul again, the truck and trailer were easy to drive across 2 states also.

Ian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Ann p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan R.  |  Expérience générale 
Évaluation :
5

Great place and easy access. People were very friendly and helpful. Loved the building and ease of access!

JAIME D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P.  |  Expérience générale 
Évaluation :
4

The Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.

Lisa L V.  |  Premières impressions 
Évaluation :
5

Nice place….nice people! Thank you for your services!

Leah F.  |  Expérience générale 
Évaluation :
5

Great staff, Informative and helpful

ROBERT R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Expérience générale 
Évaluation :
5

Did not need the storage unit so I cancelled. The staff was very understanding and helpful with me cancelling.

RUSSELL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy b.  |  Premières impressions 
Évaluation :
2

Terrible experience

Felicia P.  |  Expérience générale 
Évaluation :
2

We have used this facility twice. We booked indoor climate controlled unit. The first time was seemless and our things were in good shapre when we moved out. The scond time was not a good experience. We showed up in May with 2 car loads of things to store with a reservation that we booked on line. We were told that they would not honor that reservation for climate control as there were no left. We had to catch our plane so had not other choice but to take a larger non climate controlled bay that cost nearly double!! When i spoke to the manager they gave us a slight discount but did not make up for the difference. Also when we picked up our things many of the linens were ruined as they were covered with spiders grasshopers and had a smell that was not removed with washing. Unfortunately we can not risk booking with them again.

Johanna G.  |  Expérience générale 
Évaluation :
5

I was going to write a letter...but this will do. I want to commend you on a business well run. Your storage facility was safe, very clean, reasonably priced and one of the best experiences I've had with a business in a very long time. I also want to commend you on a very friendly staff that helped make the time my daughter ran out of housing at college less stressful for us...thank you and well done!!!!!

Margaret O.  |  Expérience générale 
Évaluation :
5

The only thing was furniture had mold.

ANGELA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAMOND MONIQUE E.  |  Premières impressions 
Évaluation :
5

Awesome place with great employees!

MATTHEW M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason and Misty K.  |  Premières impressions 
Évaluation :
5

Office staff has always been great

David T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Premières impressions 
Évaluation :
5

Real nice a lock is provided with the rental

Christopher D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THELBERT BUM JR W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Venna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia F.  |  Premières impressions 
Évaluation :
5

Great storage unit

Vance R.  |  Premières impressions 
Évaluation :
5

Had 4 units for about ten months. Staff was always helpful and courteous. Facilities always clean, even the bathroom. Our belongs were always secure and safe from environmental problems. Definitely use again in future if needed.

David M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabatha S.  |  Expérience générale 
Évaluation :
5

Alli (the owner) is amazing & saw to every need!

Barbara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E.  |  Expérience générale 
Évaluation :
3

There was 3 people there when we first arrived but within min. There were one man . He was bombarded with customers I felt really bad for him. It took me well over one hr just to get my storage # from him. Then I took my equipment back a day early and there were no perks or opportunity to get anything back for early return in fact they said I was over mileage by 2 or 3 miles. Its just really not very people friendly.

caroline r.  |  Premières impressions 
Évaluation :
5

Great staff

Brian R.  |  Expérience générale 
Évaluation :
3

Unit wasn't sealed properly and some of my furniture was damaged and has mold/ mildew substance on it

YULONDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha P.  |  Premières impressions 
Évaluation :
5

The young lady I met Miss Ali was very friendly to me and very helpful I appreciate her service

Bernice B.  |  Premières impressions 
Évaluation :
1

I am extremely upset with U-Haul storage for one reason and it's the main reason I even chose it. While I was reserving a U-Haul online i was given the opportunity to also select a storage and get the first month free. That is the ONLY reason I decided to reserve a storage. My confirmation and reservation on my app even said the first month would be free and my first payment isn't due until next month, but of course after moving for hours and finally getting to Waco I was told my first month would not be free because I'm taking one of the last two available and of course I had already moved everything to the location and had no choice to stay unless I wanted to call and hope for a last minute stowage unit elsewhere. Extremely disappointed.

Madeline O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra M.  |  Online Move In 
Évaluation :
5

Mr Sharp was extremely polite, and knowledgeable. Our experience there was very Pleasent and efficient.

PAUL V B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deanna w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johanna G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earvin M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna N.  |  Online Move In 
Évaluation :
5

It was move with the greatest of ease from Austin TX to Waco Tx and then finally to West Palm Beach Fl. You guys have been great.

Carlton R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte C.  |  Expérience générale 
Évaluation :
5

Staff was professional and helpful. Clean facility and this location has elevators which made the move safer and quicker. I would use this facility if I needed storage.

SARAH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cooper W.  |  Online Move In 
Évaluation :