Inside clean. Very dirty outside. Check in online hard to navigate. Very helpful employee helped with check inReid E.
Customer Reviews for U-Haul Moving & Storage at The Alameda
Pour nous contacter
San Jose, CA 95126
(East Of Race St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service during pick up and drop off were outstanding...Thierry S.
Le client n'a pas laissé de commentaire.Douglas D.
When the phone line was busy it got transferred to another operator. Theyy ya introduced themselves but DID NOT say they were in another location. I wanted a siimple question asked, â€œdo you have a moto trailer availableâ€? They could not say at the time and instead I had to remain on the line As they asked information about me,name address time for pick up etc. I was on phone for several mins just wanting to know if they had a trailer available before I gave up anymore info! Then they asked for my cc number -over the phone! I told them I did NOT feel comfortable doing that. Then after finally about 10 mins they finally mentioned they were not in the area and could not say if a trailer was available or not. Imagine being on the phone for the long simply waiting for a yes or no question then having to give your info and then being asked cc info to siimply see if a trailer was available! Please fix this!RONALD V.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.ALMA P.
Le client n'a pas laissé de commentaire.JOHN G.
Maybe Drop The Price Per Mile Down To $.69 cents a Mile Instead of $.89 A mile Because Gas Prices Are High Now and The Covic Virus Made it Worst For All of Us ! We Are Are Trying To Get By and Survive With What Little That we have ! Please Help us , So we can Help You Too ! Happy Thanksgiving !Nick M.
Worker was great!SAKURA C.
Let the customer know how to return when stores are close.Ever V.
Le client n'a pas laissé de commentaire.Thomas L.
Maintaining vehicles and better train employeesMatthew T.
Le client n'a pas laissé de commentaire.Victor B.
Le client n'a pas laissé de commentaire.Sameeh A.
Le client n'a pas laissé de commentaire.Jose G.
It was very smooth. I can't see how it could have been much better.John L.
Le client n'a pas laissé de commentaire.Melissa B.
Le client n'a pas laissé de commentaire.Vijay M.
Le client n'a pas laissé de commentaire.Sharat G.
Le client n'a pas laissé de commentaire.RUBEN G.
The location is convenient in San Jose but the truck didn't have additional equipment rented inside, nor were we told to grab it before leaving store or to check the inside of the cargo area before leaving lot. Once home, there were items from a homeless person in the back of the truck that were quite disgusting and needed to be disposed of by me. Then I did not have the rented dolly or blankets but had someone else's crap left behind and had to make another trip back to the store to pick up the additional items which wasted a lot of time. A little mention of grabbing extra equipment & having employee, customer do a quick check in the back of the cargo area before departure would've been really nice & helpful.Kathleen F.
They were short staffed and a bit slow, but the contactless check in was nice. I wish I didn't have to annoy another 2 people though to "confirm" my check in.Bryan R.
The furniture/flat dolly has a wheel break while using during the move. Everything else was great.Jacinta H.
I arrived and was told my reservation had been moved to another location and I hadn't been told! Thankfully this location was able to help meCollin B.
Le client n'a pas laissé de commentaire.Marissa N.
The truck was not ready to be picked up, had not been cleaned, and had not had the dolly put on board. I was registered to pick it up via mobile check in, and the keys were not ready ahead of time, nor was the damage record up-to-date. I don't believe this was the fault of the employees at the location, because they seemed very, very understaffed.Adam N.
The service in general was good. Everyone was positive and helpful. I would have given higher stars, however, my initial reservation was for a 6x12 trailer and I was sent confirmation that it was available. However, one week before my reservation I called to try to extend by one day and that's when I was told that my reservation of the 6x12 was only available for 3 days (I had received confirmation for 11 days). This put my project at risk. I ended up getting a 5x8 trailer but if I had not called earlier, I would have been a big troubleRoberto H.
Customers are greatOgheneovo E.
- Line for pickup to as intensely long and slow - Was overcharged on return (charged for 2 days when the truck was only used for 1). Didn't notice this until I had left and checked the emailed receipt.John S.
Le client n'a pas laissé de commentaire.Soren R.
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.Jarrod M.
Le client n'a pas laissé de commentaire.Paul V.
Le client n'a pas laissé de commentaire.Mannen S.
You need more employees, I have rented a couple of trucks and a couple of trailers over the past week and there has only been one employee there, they do a great job for being by themselves but I am sure they have to hear a lot of grumbling from customers. Don't burn out the employees you have they are good ones!Eric C.
Truck was in good shape. Service in the store was good. Pickup and return were easy. Merci.William K.
My overall experience was great. There was about a 20-30min wait to get the truck but this was on a Saturday morning and probably the busiest time. I would definitely rent from this location again.bryan O.
Le client n'a pas laissé de commentaire.Ricardo J.
The person who checked me in was very nice and made everything easy. The truck was just grossâ€¦FELICITA N.
The young gentleman at the front helped me out and the bed of the truck was wet from the rain previously and he helped dry it out before I went on my way, excellent customer service!!Jayson R.
Great store. Professional and friendly staff, I'll be coming back for sure.Rony B.
Le client n'a pas laissé de commentaire.America V.
Le client n'a pas laissé de commentaire.Dora M.
I have been to this location several times. It does not matter what day of the month it is, there is only one person working inside. Today it was the end of the month and only one person working inside. It's always slow process. I don't' understand it. I tried to be prepared and use the app but it was done so I had to wait.TYLER F.
Staff was super helpful and friendly, even so early in the morning. Pick up and drop off was super easy, and everything worked perfectly for my move! Merci!Adrianna M.
Le client n'a pas laissé de commentaire.Brenda M.
Le client n'a pas laissé de commentaire.Larry R.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.Cliff J.
Everything worked well for me. Great experience.David K.
Le client n'a pas laissé de commentaire.VIJAY M.
Le client n'a pas laissé de commentaire.David F.
Branden and Javier are so friendly and took care of us.Meagan C.
Le client n'a pas laissé de commentaire.Hans J.
Reserve vehicle should not be given away if customer is late. Have the courtesy of calling customer before inconveniencing them and not having their reserved vehicle available. However, they did offer us another small truck but it did cost more than what I originally wanted.Robert M.
Made it very easy and quick to get in and out. Merci les gars!peter M.
Very clean windows. Very friendly and helpful staff at the pickup location and call center.Daniel M.
Found a cigarette butt on the ddiver's seat. Otherwise clean and in good condition.Daryl L.
30 minute wait with only 2 people ahead of me in line.Chris A.
The location was kind of far to pick up the 20 foot moving van then I had to go Even further to pick up the car transport but it all worked out OK in the endStephen G.
The return process was very bad. The app doesn't work wellRajathswaroop M.
stop automatically putting coustomers info in address filled portion of rental process!!!!JOSE O.
Smooth process. Thanks.MOSES A.
Very efficient and friendly staff!Craig B.
Le client n'a pas laissé de commentaire.LAUREN K.
Le client n'a pas laissé de commentaire.Adelinda C.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Paul C.
Is there a way to simplify the mobile check in. Do I need to scan my drivers license every time â€¦ can't u store it online in my App profile and just scan my headshot when I get there â€¦Vijay M.
Truck be ready as an example tire air pressure checked ahead of time.Joseph P.
Offer information about a master lock at point of sale. Also improve staffing at store in order to meet capacity needs.Maxwell M.
Le client n'a pas laissé de commentaire.Alex R.
Le client n'a pas laissé de commentaire.Gary O.
On the plus side, we arrived early, so we were second in line when the store opened, and we pre-registered on the Uhaul web site, so checkout was speedy. But there was only 1 office clerk working, and a line of 10 people waiting to be served. Not good. The vehicle was ready when promised, clean, and in good condition. The price was reasonable. But the tires were under-inflated (the TPMS was flashing), and after driving a couple miles, I could tell that the front wheels were out of alignment. And while the AM check-out process was fairly streamlined, the after hours return process required me to go through all sorts of crap on my phone, in a dark parking lot, wondering if I would get mugged.Benjamin W.
Le client n'a pas laissé de commentaire.PIPARTH TACK S.
The van needed a bath. But it ran perfectly, the interior was clean and it worked out perfectly for our purposes. The employees were very friendly, patient and helpful. I would definitely recommend this location to a friend.Henri B.
Staff were nice and fast. Thank you.Francisco J.
I put a little extra gas in the tank, more than 1/4 tank when I returned. Will a pro-rated fee be returned to me?GRACE O.
Javier the manager doesn't have good manners and very unprofessional. I have been a customer of Uhaul for many years and this is the worst experience I ever hadESMAEIL F.
Fast return serviceLORI H.
Was not given/sent a receipt.Michael T.
Le client n'a pas laissé de commentaire.Christina M.
This location was clean, efficient, and extremely helpful. I was positively impressed with this UHaul team. They could not have been better. Thanks!!!RONALD B.
Took longer than expected to pick up truck, due to 2 customers in line with equipment and contract questions. It was appropriate for U-Haul staff to serve them, but it was a little disappointing that only one employee was available to process outgoing rentals while the prospective customers were having their questions answered.RALPH F.
Le client n'a pas laissé de commentaire.Steven M.
Inputting the Odometer was not easy. Maybe you should include a sentence on the site instructions that says to add a zero at end because I put in the numbers I saw on the odometer, but it kept telling me it was wrong. 40 min later I decided to just add a zero so I could finish. It finally accepted it.JENNY V.
Le client n'a pas laissé de commentaire.Bonita T.
Took 1 hour to get my truck despite checking in online. There was 1 person working and 10 people in line.Michael M.
Le client n'a pas laissé de commentaire.Oliver P.
I experienced ALOT of issues with the app. The app does not fully tell you that when you arrive at the location and you're trying to use the app for a store that doesn't interact with the app it's A PROBLEM. so then you don't have everything you need as you think at this point you're scanning and going. Yep, not that simple 2 hours later. It took me nearly two hours to finally get our truck. We wasted valuable time to pack the truck and actually it screwed us up with the guys to unload the truck. So since we ran late they had to scheduled for the next day so we had to stay in a hotel that night. So this was an added expense that definitely didn't need to be. Additionally, we also had the expense of the truck the extra day and evening all because the guys had to squeeze us in at 4:45PM to get us unloaded on the 29th. What someone should CLEARLY tell you is that the dollys and blankets count as well. Had she mentioned it prior to my last call in request, I could have dropped those off no problem because I had someone unloading the truck. I mean I was less than 10 miles from the location. I bet I MAY have put 25-30 miles on the truck in 2 days. Look I could go on. We all make mistakes snd communication everywhere is inconsistent, but, try to be understanding of the customers who take proper care of the vehicle especially in that area. I mean it would be perfect if you added a gate and better cameras to show that your investment means something to you too! Now the gentleman at the counter was very nice and helpful, but in the end I still had to run home to get things all because the app made it seem like it was a scan and go kinda thing. Well that's PART of the story. I hope you take cafe of the next person way better than you took care of this person.Shannon C.
There was only one employee at the counter and a huge line of costumers waiting. Even the online customers had to wait in line to turn in or pick up keys for their rental. The online customers said that it is stated they could "Skip the line". There needs to be more staff scheduled on weekends to take care of the online customers.Paulino D.
Le client n'a pas laissé de commentaire.Jeffrey W.
Friendly and knowledgeable employee. This drop-off location was great.Ricardo M.
Very fair and accomodatingLinda N.
Le client n'a pas laissé de commentaire.Pooya J.
I had to drive all the way from a long distance move when upon making a reservation it was for a one way only. Had to contact director of store to explain this wasnt rite i spent way more than i needed too all because uhaul messed up. Never will i recommend uhaul and i use them when i move, not anymore!Nicole S.
All the staff at this location was helpful and professional. Their attentiveness should be acknowledged.Alfred F.
This is the worst U-Haul location in existence. Have someone from corporate come in, unannounced, pretending to be customer, and see what you find. Do it on a Sunday. I'll tell you what you'll find: Employees telling each other they're clocking out so customers switch lines, employees checking people in with their personal cell phones, telling customers the phones get stolen from this location, but don't worry about your personal data. Employees talking about vans that were stolen or had catalytic converters stolen. Employees eating and drinking while serving customers. Employees listening to rap music with cursing and racial slurs in the loading area where customers are picking up vehicles. I've rented from this location twice this year and it is an unmitigated mess. I suggest you intervene before somebody screws up so bad it goes viral. I'm the type of person who doesn't even write online reviews. This place is so bad that I'm actually taking the time to fill out your survey.Gregory G.
Le client n'a pas laissé de commentaire.Alvaro R.
This location has the worse customer service standards of any location in several states we've rented from. The manager has his own set of rules and does not care what the needs are of the customer.Corey A.
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