Customer Reviews for U-Haul Moving & Storage at The Loop

Nothing keep them smiling faces at the check in desk love love love this place

Improve customer service tremendously.

The lady who I spoke with to rent the truck was rude. She had a very bad attitude.

The supervisor is not very friendly. The rest of the employees were very helpful.

Everything was great.

This location is always charging customers over the charged amount. Placing multiple holds on a person’s bank account

I will never use uhaul again. The .99 cent a mile then having to fill the truck back up is a rip off. Returning the vehicle online was horrible. I have never seen such a stupid process. Well you live and u learn. I will be using Enterprise for any of my future moving needs.

The truck was clean but had serious transmission issues

Your employee’s were disagreeing in front of the customers 2) your truck had a unbalanced tire, the truck just ran badly for the money I was charged3) Uhaul needs new trucks because those are shot!!!!

Better trucks maybe a newer truck than what i rent

Just keep up the good work

Customer service was great. Even the I-65 Service Road store was the one that made my reservation for me. They didn’t have a $19.99 truck but they found me one. It was a last minute reservation so both stores did an awesome job. Thanks for everything

Excellent customer service. Staff was very helpful and knowledgeable.

Professional staff

Everything was good I was satisfied

Acknowledging their presence for one. I rented a truck, and estimated I would need it for 6 hrs, the guy puts in 4 hrs, and started calling me, very rudely said. . I gotta have that truck, I have other customers. When I returned with truck, I stood there at counter, for 25 minutes before anyone even spoke to me, as I waited, the conversation was clearly meant to make me feel uncomfortable, so I waited outside in the cold. I have never been made to feel like because I was white, I didn't belong. I will NEVER do business with this location again, even if I have to drive a few more miles, the main office on Springhill are professionals and very friendly.

I always use the same pickup location even though not the nearest. They are efficient and nice.

Best uhaul within 50 miles!

Clerk was Awesome! Very helpful and knowledgeable of the job! Number One hands down! Plus she was a cutie!

Very friendly staff. Uhaul is so easy to do busy with.

The Daily rate that you advertise on all your equipment is kinda misleading . Because you hide the fact that you Also will Add a mileage Charge to That. which l think is a Dishonest Business practice otherwise it was a pleasure.

Bennie and his staff are well capable!

Bennie was great & respectful! He was so helpful. This experience was great with no issues. Office staff was great also! Best location in Mobile, we never go anywhere else.

Outstanding job! This crew has always been pleasurable and customer friendly whenever I go to this location. Matter of fact, I ONLY go to to this location because of the experiences I have had with them. Great job!!

Good customer service

Nothing - the personnel were courteous and could not have been more helpful

Great service

Pickup and drop off went smoothly, and customer service representatives were efficient and quite friendly.

Nothing doing a good job.

I always recommend the Loop location.

All employees were very nice and very helpful. The store and truck was very clean. Would highly recommend this business to anyone in the Mobile area.

Absolutely nothing

MR. BENDROSS WAS VERY POLITE AND UNDERSTANDING OF WHAT SIZE TRUCK I NEEDED. I AM VERY PLEASED OF THE SERVICE I RECEIVED AND I WILL ALWAYS USE UHAUL FOR MY MOVING NEEDS.

manger was great

Absolutely the best crew I have ever worked with. She was so kind and helpful. Very personable

Clerk was genuine and helpful.

Bobbie was great in getting me squared away with my 15 ft truck for my move to my new home within Mobile. Tisha was very friendly and made my truck rental return awesome.

Trish was a jem! Funny, polite and a joy to work with.

Tametha, Bennie, James, and Herman ("Bo") at the Mobile Government Blvd facility treated me like they genuinely cared about me, my business, travel needs, and experience at their rental facility. They were professional, personable, helpful, and polite. I observed how well they treated other customers, too. Thank you!

Absolutely nothing

Very good selection, and excellent customer service.

Complete a thorough check on equipment all of my furniture got soaked from the rain because the uhaul has a leak

Personnel were knowledgeable and helpful. Thank you for an excellent experience.

They change me for insurance and i dont have any insurance

Reserved an appliance dolly online but none was available. U=haul should track those items to ensure they are aavailable. Counter staff was very helpful and recommended changing the trailer I had reserved. Their recommendation worked very well. Happy with the change.

The manager and the lady who was there when I returned the truck were both very nice and helpful. I will use this location for all my rental needs. Excellent customer service.

Return was fast and easy. Staff was top notch, quick and eager to help and get me out. Awesome!

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

Everyone was very friendly and helpful

Great experience

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Great customer service

Did not have a large storage room available, after being prearranged.?

Great staff and customer service

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!

Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul