Évaluations des clients U-Haul Moving & Storage at The Loop
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at The Loop
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Gary W. le
I use this location often.
Joseph R. le
No one asked if I wanted to pick up and drop off in different locations. I rented the truck for 24 hours but only needed it for about 3. Brought the truck back less than an 8th of a tank low and had to go back out to avoid 150 dollar charge. I got every thing I asked for... I just wish the representatives would have done more to help me save money. This is like my 5th or 6th time using UHaul in like 3 years. Usually they work to help me get more of what I need. I will be back though. :( Also the truck seemed to have some transmission issues.
jacqueline W. le
One of the best experiences ever. I have rented from u haul several time but never got the service I received on Saturday.
Braxton N. le
The staff was extremely helpful and friendly. The equipment was in very good condition and had been maintained well. Bennie was extremely professional and checked everything over before sending me on my way. All in all, it was a great experience, as have been all of my U-haul rental experiences!
Terri L. le
I didn't drop it off. I had my father in law do it. However after the entire ordeal with Uhaul, I will never deal with your company again.
Joseph H. le
I had to wait over 45 minutes to pick up my uhaul because the computers were a little slow and it was absolutely ridiculous.
latoya M. le
Awesome service
terrance M. le
Better customer service
Oscar J. le
Just keep doing what you you do y’all are Awesome
Lisa H. le
Better customer service help really rude because yalls system would not except our cc they accted like we was a thief and trying to get over on someone when in fact it was yalls fault cause it was already paid for through the app
HERNY F. le
Tisha was great to work with!
Ryan W. le
The location is excellent! But please stop charging a "hold" 4 days AFTER return. My card was charged the "hold" amount at pick up and then the rest of my total balance due was charged upon returning. That was the total amount paid and completed. It has already posted in my account and then his morning, 4 days later, my account is charged the "hold" amount again. There needs to be a better system to this- a MUCH better one. Or at least let customers know you will re-charge their card 4-5 days later and to be prepared.
Anthony P. le
The reserved truck was not there, it took too long to provide a replacement truck, and when I returned my truck the next day, it took over a half an hour trying to get the bill correct.
philippe L. le
The trailer dimension, as provided on internet, are misleading. I had rented the trailer based on the dimensions given but had to return it , 30 minutes after loosing my time and money because the ramp was actually smaller , thus not allowing to load my équipement. I am fully dissatisfied ...
David F. le
The overall experience was wonderful. The staff was very friendly and helpful. There was not a long wait and everything that I'd done online saved a great amount of time.
Lashaun W. le
They rented me a truck that’s was pulling to another side. The driver seat was broken,the seat wouldn’t slide up. As a woman moving I feel like they could have rented me a better truck. They didn’t do inspection on the truck with me they just told me where it was parked at. Also the gas needle was at 1/4 of tank and the low gas light was on when I got in it therefore I put the needle back to where it was when returning.
therresitta H. le
Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks
Tammy H. le
Everyone was very friendly and helpful
miguel d. le
Great experience
DONNA S. le
Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.
Larry H. le
Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all
Eugene A. le
Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!
Selena W. le
Great customer service
Eugene A. le
Did not have a large storage room available, after being prearranged.?
PAMELLA T. le
Great staff and customer service
Phyllis G. le
Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit
Leigh F. le
Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!
pedro l. le
Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul