Customer Reviews for U-Haul Moving & Storage at The Loop

Évaluation :

5

Spencer and the cashier (I forgot his name) made sure I got what I needed. They delivered true southern hospitality and genuine concern and respect for me and my possessions.

Évaluation :

5

These ppl especially Kevin was so much fun to deal with. Our son fell to a terminal illness and the staff at this store was very supportive and understanding. Our son was very out Goin and charismatic and he loved meeting ppl that could match his charisma in life, Kevin seem to do that. Thomas was not an easy person to impress as he has been places and done things in this life that no normal person has but he seemed to have made a friend in your staff. That was not easy for our boy since the day his wife and best friend was murdered and he came upon the seen. His life was alerted to a dark place but he tried to fight his way back to life and the ppl at that store for wat ever reason helped him in his long journey. Thank you so for that you made my sons life a little better for the time

Évaluation :

5

Kevin was super helpful and very polite. We would definitely rent there again!

Évaluation :

5

Everything is all Good *****

Évaluation :

2

Truck had a leak in it and all of my items were SOAKED. Mattress & All. And when we told the workers they literally said nothing or did anything about it!!! 0/10 service.

Évaluation :

5

Best customer service ever

Évaluation :

5

Great front desk service. The gentlemen there were very helpful.

Évaluation :

3

Fix the air conditioner in the truck or offer a discount when you know the truck is blowing out hot air in 100 degree weather.

Évaluation :

5

I can't Imagine improving the quality of goods or service.

Évaluation :

2

The climate controlled units are in a old strip mall next to the Uhaul store. This area consistently had people coming by loitering and standing by your trailer / truck the entire time you'll be loading / unloading. No one from the Uhaul office seem to monitor this area and definitely do not come over and ask these people to leave the area. If I would have known this would be the situation I would never have stored my things here.

Évaluation :

5

Everything was excellent. The representatives were all exceptionally friendly and courteous. I was greeted with a smile and a warm welcome. I will use this location again and again.

Évaluation :

5

Great customer service. Very friendly.

Évaluation :

3

Thanks for your Help!!!

Évaluation :

5

Sales on store merchandise periodically

Évaluation :

5

The staff was very pleasant and helpful. I appreciated their hooking up and disconnecting the trailer for me. Also, the drive through equipment pick up and drop off lanes were very confident.

Évaluation :

5

Very friendly and competent staff!

Évaluation :

2

The employees lacked customer service skills. Their behavior made me feel as if I was more of a nuisance than a valued customer. The manager was eating at the counter when I arrived. He continued to munch away while I was being served by the other employee. That other employee showed no enthusiasm whatsoever while finding my reservation on the computer and offered no reason as to why an appliance dolly I had reserved was not available. When I returned the truck, I found no one in the store. I waited a few minutes and then found that the manager was outside working on another vehicle. He acknowledged my presence but kept on working on the vehicle. I will most certainly take my business to another UHaul location or, more likely, to another vendor next time.

Évaluation :

5

The "2507 Government St, Mobile, AL" location has the best customer service! We always try to rent from this location, because of the service. Thanks!!

Évaluation :

5

Rien

Évaluation :

5

They were Super Nice and Helpful.

Évaluation :

5

Very helpful and smooth process.

Évaluation :

5

Such a Very Nice Location and have used them twice in 2wks and was Very Satisfied.Kevin is such a Sweetheart but very Professional and Friendly..

Évaluation :

5

The young man was awesome! I do know that he is there helping from the I-65 service road location. Tell Jim Bean I said hello

Évaluation :

5

Mr.Kevin was amazing his care for his customer's is above average out of all the different u-haul places I rented from I will always come back to his location . Mr.Kevin is an angel from the sky THANK YOU AGAIN !

Évaluation :

3

i had a issue with after i paid for the equipment, and loaded the truck came back to get tow equipment i have issues with system saying tow equipment was not paid then after that was finally correct i was advised different then what i was first advised about them (( u-haul employee ) hooking my car up to the uhaul . the second rep states the was a fee to do so also the check engine light was on on the uhaul so it wasn't properly maintained in my opinion which ended up costing my $500-$600 in gas ultimately however i made it to the destination and ask a courtesy the hook the town up for free .

Évaluation :

4

Easy reservation easy pick up easy drop off Great service thanks

Évaluation :

5

Manager KEVIN OUTSTANDING SERVICE THANKS SO MUCH!!!

Évaluation :

5

Be more detailed for after hour returns

Évaluation :

5

Very prompt and professional.

Évaluation :

1

Rented one of you all's truck s they did not tell me it did not come with a ramp so I had to figure out how to load a washer and a dryer me and another lady that was an awful experience. Then when I returned it the guy chuckle when I told him. I should have not been charged 50 for a awful experience.

Évaluation :

5

Everything was great and friendly customer service store clean and fresh

Évaluation :

5

The guys were helpful and efficient.

Évaluation :

5

Exceptional service. She ensured everything was included and verified no additional items required. Very professional, polite, and efficient.

Évaluation :

5

Nothing …….Everyone is always super helpful, super professional and always offered a helping hand or suggestions

Évaluation :

5

In and out quick.

Évaluation :

1

Roadside assistance did not assist me .

Évaluation :

5

Great service, I'll call you again. Thanks for taking care of A United States Navy Decorated Veteran!

Évaluation :

1

I have used U-Haul a lot. This was the worse rental experience I have had. I will not rent from this location ever again.

Évaluation :

1

I have done business with this location for 40 years I have been dissatisfied as a customer few times I received a damage Broken truck Could not finish my moving I was charge regardless I requested manager to offer a second truck With no response I have a storage unit at that location for the last month I will remove my stuff And I will not do business with u haul again Thanks

Évaluation :

5

I can't think of anything

Évaluation :

4

It was a good and fast process very professional will recommend anyone to this facility

Évaluation :

5

You all are amazing. Blessings to you and your family!

Évaluation :

5

Great group of workers that looks determined to satisfy customers. Caring Movers highly recommend this business.

Évaluation :

5

Everything went well and was perfect for my needs thank you.

Évaluation :

5

No suggestion.

Évaluation :

3

Kevin who works at the Mobile uhaul he works at this locate, was a wonderful employee. But this was not our drop off location. This location was where our uhaul truck rental broke down and was towed by a wrecker. Burleson Texas was our destination. This entire truck rental was a disaster! Uhaul owes us a refund fir th horrible experience! George & Susan Root 859-694-9414

Évaluation :

5

Very helpful & customer focused

Évaluation :

3

The pickup truck that I rented had been involved in what appeared to be several accidents —— with body damage in four different areas on pickup truck—-The interior was not clean —- The truck apparently had not received a Pre-trip safety check- turn signals not working on right rear-rear tires bad- motor had miss -I am disappointed in this location of u-haul-when I was having paperwork done I was asked to provide someone to vouch for me - I have been renting trucks and trailers from U-Haul for about 40 years and have never had to have someone to vouch for me at over 60 years old it was an embarrassment to me- Why did this happen-disappointed with the service and attitude of that I received -

Évaluation :

4

I've rented from both Ricco and Beau on different occasions. Both of these guys have always been a extremely helpful and courteous. They go out out there way to meet all your needs and give great customer service. I really appreciate their positive attitude and kindness.

Évaluation :

5

Excellent service à la clientèle. He was so busy short staffed and had a longgggg line,but kept a smile on his face. This is how you loose good people :*(

Évaluation :

1

My experience with U-haul this weekend was poor. I was given the run around for their error. My moving experience experience was stressful, and the company managers were not helpful in accommodating my needs due to their errors. I was extremely dissatisfied with their service. I would not recommend this company to any future movers.

Évaluation :

4

The only negative was that the site was almost full and did not have the size unit I needed. I believe the lady that worked with me was named Tiffinay. She was very polite, helpful and professional. I had a very good experience because of her.

Évaluation :

5

Benny, Rico, and the other staff at this location were very professional, courteous, and helpful whenever I needed to speak to them. They made my relocation experience stress free. I thank them all.

Évaluation :

1

Store manager tried to over charge me. I rented a 15 foot uhaul went a total of 9 miles closed out my storage unit. When i got the bill it was for 225$! He tried to charge me for 33 gallons of gas and Refueling fee! I had to call customer service and wait on the phone for 55+ mins. Luckily the customer service was super nice friendly and got my money back. I would not trust this location!

Évaluation :

5

Bennie Bendross did a excellent job to insure our needs were met.

Évaluation :

5

Should be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem

Évaluation :

5

This location is the best! Thanks again for your excellent customer service.

Évaluation :

5

The staff was very friendly helpful and made sure that I was satisfied

Évaluation :

1

Prices are too high telephones never works

Évaluation :

5

Great team work!

Évaluation :

4

Nice folks

Évaluation :

4

We were very pleased with this Uhaul storage facility.

Évaluation :

5

The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.

Évaluation :

5

The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future

Évaluation :

5

I had an outside unit. It could use more lights on the outside units.

Évaluation :

5

Staff Very HELPFUL and made sure my needs were addressed

Évaluation :

5

Bennie was outstanding when we interacted with him. Excellent facility and staff

Évaluation :

5

The staff was very prompt and nice

Évaluation :

1

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

Évaluation :

1

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

Évaluation :

5

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

Évaluation :

5

Everyone was very friendly and helpful

Évaluation :

5

Great experience

Évaluation :

5

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

Évaluation :

1

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Évaluation :

5

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Évaluation :

4

Excellent service à la clientèle

Évaluation :

3

Did not have a large storage room available, after being prearranged.?

Évaluation :

5

Great staff and customer service

Évaluation :

5

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Évaluation :

1

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!