Customer Reviews for U-Haul Moving & Storage at The Loop

2 970 évaluations

2507 Government St   Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

(251) 476-6548

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(251) 476-6548

2507 Government St
Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The ONLY reason I had to go to this location was because the asshat in the Leakesville Mississippi location screwed up. He failed to notice he had a reservation for pick-up and therefore NOT only did he fail to make contact, he didn't even bother to open his "location" until AFTER 1:00 pm - I was to pick the equipment up at 12:00 pm. I do not blame UHaul or the Mobile location for the trama drama and trouble the asshat at the Leakesville location caused my family and I. Because of his flat out laziness and complete disregard for his UHaul customers; my family and I were not able to leave our residence until after 4:00 pm the final day... Again I do not blame UHaul or the Mobile location - BOTH handled the situation amazingly...

Beckie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verna G. 
Évaluation :
5

Make sure they check tire pressure and all lights, e.g. blinkers. Besides that, the service was exceptional, at the desk and the service tech outside!

JOYCELYN L. 
Évaluation :
5

Truck had > 145000 miles and was not easy to drive due to shocks and alignment. Interior was worsen. Check in was great . The dolly I need not need or used got in the way .. takes up valuable space.

Leonard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy K. 
Évaluation :
5

Excellent service à la clientèle.

LATRINA M. 
Évaluation :
5

They were super friendly and nice.

Sharen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline C. 
Évaluation :
4

Everything's allways good at this location. That's why I prefer it. No problems!!

JON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

No improvement needed

TERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA F. 
Évaluation :
5

Great experience; courteous diligent team members; Mr Rico is particularly excellent, he listens to customers needs and provides all information; he is expedient and thorough. Manager owner Mr Bennie runs a terrific right operation. Highly recommend

Rinku D. 
Évaluation :
5

Everyone was nice and kind

Diane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian m.  |  Premières impressions 
Évaluation :
5

I would go here even though the last one I used on airport Blvd was not a pleasant experience. These guys were awesome

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corinthya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn J. 
Évaluation :
4

It took almost 3 hours to complete which was a little longer that I expected. Three years ago, I had this same Uhaul facility to install a hitch on my 2019 Kia Sorento and it didn't take nearly so long to complete. However, it looks good to me. Merci.

Martin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monsenya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius E. 
Évaluation :
4

I had a blowout. When I contacted the pick up store location to report the blowout and to get assistance, I was told that I needed to call 1-800-GO-UHAUL. I filed a claim to request a refund for the rental. No one has contacted me back.

VALENCIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tramaine R. 
Évaluation :
5

Not much, the team here was friendly and professional with a well ordered lot and well maintained equipment. Best experience I have had with UHaul yet.

Earl R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelsey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Very pleased

Santeidra H. 
Évaluation :
5

Everything was fine equipment was clean and ready to go

GEORGE B. 
Évaluation :
5

Not a thing. Store manager Bennie and his crew are top notch! I usually rent a van weekly and they always make sure that everything goes smoothly.

sandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
4

Guarantee parts availability and delivery on time. Have Central Office to actually complete phone scheduling application.

Blanchered G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri J. 
Évaluation :
5

Customers/renters need to return the equipment when they say they will.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY R. 
Évaluation :
5

Should be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem

jermaine c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

takisha N. 
Évaluation :
3

Having to wait to long he was very busy for one person he needs help

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
2

I used a 5Ã-9 with a ramp. The ramp or trailer almost injured my son because it was broken! Once I returned it didn't ask for anything but to inform your rep of the problem and it was if he didn't care!

EDWIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick p.  |  Expérience générale 
Évaluation :
5

It was clean and good Custmer service I'll be back!

Raymond C. 
Évaluation :
1

Your workers are very rude

octavia G. 
Évaluation :
3

Do not make reservations that aren't available. Make sure trucks are available at the location the customer chooses so the customer doesn't have to waste time and money trying to locate a truck. I'm definitely going with Penske after this U-Haul nightmare.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allyson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanda O. 
Évaluation :
4

I was assisted by Rico and Don. I didn't get the managers name, but he was there and also quite nice. It's a tough neighborhood and some of the customers are tough to deal with... some don't want to be in the neighborhood, others are tougher than nails and not altogether reputable themselves. The staff catch unnecessary crap from both sides, even in the short time I was there. Rico and Don maintained professionalism and patience under varied circumstances and seem to be great representatives of your company, working and taking the environment in stride.

Tommy M. 
Évaluation :
2

The equipment Irented according to both your website and your incredibly helpful sales person at the I 65 Service Rd. store, I was advised would fit the car that I was going to pick up. However after driving 125 miles and renting a vehicle just to pull your tow dolly and the vehicle back I found that the vehicle would not fit your tow dolly the vehicle that I could not get to fit your tow dolly was a 1996 Jaguar XJS. I called your one 800 number on the way back from my destination to advise them that the vehicle would not fit on the tow dolly. The operator was very helpful and advised me that I would not have to pay for the tow dolly and someone from the local branch would be calling me the next day. I received an email that my card was charged for my rental and I received no phone call. I instigated a phone call to someone there at the store on Highway 90 who advised me he was “one of the managers”, that his computer system told him that the car would fit and therefore I would receive no refund for the equipment, if I had a problem I can call customer service and file a grievance or some sort of form. I advised him I had already spoken with customer service the night before there should've been plenty of notation on the file and I wanted my refund. he advised me he couldn't help me any further and proceeded to hang up the phone on me Weber I said are you being rude his voice began to get elevated and more hostile as he continue to advise me he wasn't going to refund my money and was going to hang the phone up on me. After decades of renting from U-Haul and having nothing but stellar encounters with both the employees and the equipment I was shocked that I receive such treatment from this person working at the store on Government Street at the loop. I didn't have to spend another hour and a half on the phone to file this grievance for these charges after having already done that on my route back from the destination where I was picking up the Jaguar. i'll total the trip cost me an extra 250 $not including your equipment then I could have avoided had that your equipment been properly noted to not fit this vehicle.

William A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malcolm P. 
Évaluation :
5

Truck needed a front end alignment. Windshield leaked above steering wheel. Radio didn't work.

matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billi Jo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domingo S. 
Évaluation :
3

Everything was great. very satisfied

percy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian A. 
Évaluation :
4

Trailer was kinda beat up but worked and got the job done.

David P. 
Évaluation :
3

Uhaul never credited my 100 $back to me. I used a pre paid card for the Uhaul. Would like my 100 $back Thank you

TERRY L. 
Évaluation :
4

Excellent service à la clientèle. Didn't have a reservation and they were able to meet my needs. Prompt and courteous. Merci.

mirian P. 
Évaluation :
2

They didn't have the truck that I reserved and were supposed to call us when that truck became available but never did. We just had to show back up. It was nearly impossible to try to get ahold of anyone.

Victoria Q. 
Évaluation :
3

I did an in store reservation about a week before I needed the truck, utility and appliance dolly. They did not have the appliance dolly. The store manager blamed it on the COVID virus? Seriously? What does lack of equipment have to do with a virus? I have used U-Haul numerous times over the years this is not the first time not having enough equipment. I found a dolly myself at another location.

LINDA W. 
Évaluation :
1

not good

brad Y. 
Évaluation :
5

Nothing!! Everything went smoothly I would recommend it to anyone great experience

Ira G. 
Évaluation :
4

Well managed team members

thomas H. 
Évaluation :
1

The booked vehicle was missing, and the replacement vehicle has issues and the workers there were not helpful at all.

Lane S. 
Évaluation :
1

It was a problem with the alignment. I called them. I asked for change the truck. They have like 3 more trucks. They told me no more available. I something happened in the way of Fl. Call road assistance. That was there answer. I am a us army veteran and served in Kosovo. I'm used to driving truck over there and I never has this experience. This one was the worst. And I paid for.

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
1

Contact free mobile pick up and return at this location is awful. Attempted to pick up and website was not processing correctly. I had also made a storage unit reservation on Aug 5 for a unit that the website for this location stated was available. The day prior (aug 20) to arrival I received an email requesting a rent payment by aug 25 for this rental reservation. Upon arrival I was told they did not have any available units. The employee was kind enough to find another location with an available unit, but it was farther across town (in turn costing more mileage) and the entire purpose of renting a truck at this location was to return it here when unloading our belongings into storage. Upon return I had no website issues. But as I followed the websites directions to park the truck and complete contact free return via mobile, a very rude associate named Bo approached the truck asking what I was doing and that I was supposed to pull under the awning. I informed him I was doing the mobile return and was following the instructions on the website and read those instructions to him. He yelled from the parking lot into the truck “no I said to go under the awning!” I stated that I chose contact free pick up and return and my instructions were as stated. He replied “well I said to pull under the awning” and proceeded to have a terrible attitude and was increasingly rude. I pulled the truck under the awning and he left while another associate came out. The second associate stated this location was making all returns be done by associates because people had been hitting other cars when parking the trucks and the store was having to reimburse people. This also made no sense as I had safely and appropriately parked the truck prior to being yelled at to move the truck back across the lot to the awning. This would not have been an issue if the employee had handled this in a professional manner and given any kind of reasonable explanation as to why I could do not the contact free return as I have many times in the past. I am a nurse and attempt to limit my exposure to people and businesses as much as possible during this pandemic. I do this for others safety and to have someone so blatantly ignore someone's wishes to use the contact free services offered is negligent and disrespectful. Furthermore, I was not allowed to take my own photos of the mileage or gas level and was told a photo copy would be sent to me, this did not occur. I will never do business with this location again, I have been a long time customer of Uhaul and have never experienced such terrible customer service.

Mackenzie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britanee J. 
Évaluation :
5

This was the best experience that I've ever had with U-Haul. I was sent from another location and had never been to the Government St. location. It was fantastic on the pick up day and even better on my drop off day. I'll never go to another location and I will tell everyone about this location! They are the best!!

Elizabeth P. 
Évaluation :
3

clean the trailers. there was a sticky tar like substance on the inside of the trailer that got on our furniture and clothes

albert N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylee W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

The guys at this location were very professional and helpful. Rico made sure we were taken care of. It was a hassel free experience in a very stressful time.

Nikki T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damian B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal P. 
Évaluation :
5

This location is the best! Thanks again for your excellent customer service.

Shari H.  |  Premières impressions 
Évaluation :
1

We reserved a 26' truck for use on Saturday, August 7th. We arrive that morning to pick up the truck and are told that there isn't one available, that the person who has it, has yet to return it. Another customer is leaving out and said they would be back at noon and the employee confirmed that we could have that one. At noon, we arrive back at the location to pick up the 2nd truck we were promised, to find out that it is not available either. The only option available to us now is a 12' trailer. At this point, it is halfway through the only day we can move so we have to take the trailer. We arrived in a car without a hitch, so we had to go get our second vehicle to be able to use the trailer. We were offered a discount on it but after being jerked around and having to come to the location 3 times and leaving empty handed twice was infuriating. We will not use Uhaul again. None of the employees seemed to share our frustration nor did they want to help with a solution.

Justin M. 
Évaluation :
3

2nd time we've used it. However this time our truck was not returned in order for us to pick up at 9am. It was 2pm before we got it. Gentleman told us at 9:00 that we would receive some extra days and a 50 discount. However when we picked up truck at 2pm was told nothing would be given. Extreme inconvenience!

Kenny A. 
Évaluation :
5

Rien

Mechele R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diona B. 
Évaluation :
2

I like to use the 24/7 pick up service, but the staff at this location does not seem two understand the U-Haul process, or just does not care. They made me feel like I was stealing their property.

Philip A. 
Évaluation :
5

The staff was very friendly helpful and made sure that I was satisfied

christopher b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena B. 
Évaluation :
3

The customer service was good, but the truck was raggedy and needs a front end alignment. I felt that I should have been given a 20$ credit, and that's because the truck was wobbling. This isn't a reflection on the workers, its a reflection on the company, maintaining their products.

willie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON RYAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Great team work!

Loreta d.  |  Premières impressions 
Évaluation :
5

The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.

Naomi S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dylan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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