Customer Reviews for U-Haul Moving & Storage at The Loop

2 934 évaluations

2507 Government St   Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

(251) 476-6548

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(251) 476-6548

2507 Government St
Mobile, AL 36606
(Next door to the Greyhound Bus Station and Whataburger)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Guarantee parts availability and delivery on time. Have Central Office to actually complete phone scheduling application.

Blanchered G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri J. 
Évaluation :
5

Customers/renters need to return the equipment when they say they will.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY R. 
Évaluation :
5

Should be 24 hour access at these rates .... I appreciate the staff members they were great as usual though corporate and their policies are the problem

jermaine c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

takisha N. 
Évaluation :
3

Having to wait to long he was very busy for one person he needs help

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
2

I used a 5Ã-9 with a ramp. The ramp or trailer almost injured my son because it was broken! Once I returned it didn't ask for anything but to inform your rep of the problem and it was if he didn't care!

EDWIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick p.  |  Expérience générale 
Évaluation :
5

It was clean and good Custmer service I'll be back!

Raymond C. 
Évaluation :
1

Your workers are very rude

octavia G. 
Évaluation :
3

Do not make reservations that aren't available. Make sure trucks are available at the location the customer chooses so the customer doesn't have to waste time and money trying to locate a truck. I'm definitely going with Penske after this U-Haul nightmare.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allyson L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanda O. 
Évaluation :
4

I was assisted by Rico and Don. I didn't get the managers name, but he was there and also quite nice. It's a tough neighborhood and some of the customers are tough to deal with... some don't want to be in the neighborhood, others are tougher than nails and not altogether reputable themselves. The staff catch unnecessary crap from both sides, even in the short time I was there. Rico and Don maintained professionalism and patience under varied circumstances and seem to be great representatives of your company, working and taking the environment in stride.

Tommy M. 
Évaluation :
2

The equipment Irented according to both your website and your incredibly helpful sales person at the I 65 Service Rd. store, I was advised would fit the car that I was going to pick up. However after driving 125 miles and renting a vehicle just to pull your tow dolly and the vehicle back I found that the vehicle would not fit your tow dolly the vehicle that I could not get to fit your tow dolly was a 1996 Jaguar XJS. I called your one 800 number on the way back from my destination to advise them that the vehicle would not fit on the tow dolly. The operator was very helpful and advised me that I would not have to pay for the tow dolly and someone from the local branch would be calling me the next day. I received an email that my card was charged for my rental and I received no phone call. I instigated a phone call to someone there at the store on Highway 90 who advised me he was “one of the managers”, that his computer system told him that the car would fit and therefore I would receive no refund for the equipment, if I had a problem I can call customer service and file a grievance or some sort of form. I advised him I had already spoken with customer service the night before there should've been plenty of notation on the file and I wanted my refund. he advised me he couldn't help me any further and proceeded to hang up the phone on me Weber I said are you being rude his voice began to get elevated and more hostile as he continue to advise me he wasn't going to refund my money and was going to hang the phone up on me. After decades of renting from U-Haul and having nothing but stellar encounters with both the employees and the equipment I was shocked that I receive such treatment from this person working at the store on Government Street at the loop. I didn't have to spend another hour and a half on the phone to file this grievance for these charges after having already done that on my route back from the destination where I was picking up the Jaguar. i'll total the trip cost me an extra 250 $not including your equipment then I could have avoided had that your equipment been properly noted to not fit this vehicle.

William A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malcolm P. 
Évaluation :
5

Truck needed a front end alignment. Windshield leaked above steering wheel. Radio didn't work.

matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billi Jo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domingo S. 
Évaluation :
3

Everything was great. very satisfied

percy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian A. 
Évaluation :
4

Trailer was kinda beat up but worked and got the job done.

David P. 
Évaluation :
3

Uhaul never credited my 100 $back to me. I used a pre paid card for the Uhaul. Would like my 100 $back Thank you

TERRY L. 
Évaluation :
4

Excellent service à la clientèle. Didn't have a reservation and they were able to meet my needs. Prompt and courteous. Merci.

mirian P. 
Évaluation :
2

They didn't have the truck that I reserved and were supposed to call us when that truck became available but never did. We just had to show back up. It was nearly impossible to try to get ahold of anyone.

Victoria Q. 
Évaluation :
3

I did an in store reservation about a week before I needed the truck, utility and appliance dolly. They did not have the appliance dolly. The store manager blamed it on the COVID virus? Seriously? What does lack of equipment have to do with a virus? I have used U-Haul numerous times over the years this is not the first time not having enough equipment. I found a dolly myself at another location.

LINDA W. 
Évaluation :
1

not good

brad Y. 
Évaluation :
5

Nothing!! Everything went smoothly I would recommend it to anyone great experience

Ira G. 
Évaluation :
4

Well managed team members

thomas H. 
Évaluation :
1

The booked vehicle was missing, and the replacement vehicle has issues and the workers there were not helpful at all.

Lane S. 
Évaluation :
1

It was a problem with the alignment. I called them. I asked for change the truck. They have like 3 more trucks. They told me no more available. I something happened in the way of Fl. Call road assistance. That was there answer. I am a us army veteran and served in Kosovo. I'm used to driving truck over there and I never has this experience. This one was the worst. And I paid for.

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
1

Contact free mobile pick up and return at this location is awful. Attempted to pick up and website was not processing correctly. I had also made a storage unit reservation on Aug 5 for a unit that the website for this location stated was available. The day prior (aug 20) to arrival I received an email requesting a rent payment by aug 25 for this rental reservation. Upon arrival I was told they did not have any available units. The employee was kind enough to find another location with an available unit, but it was farther across town (in turn costing more mileage) and the entire purpose of renting a truck at this location was to return it here when unloading our belongings into storage. Upon return I had no website issues. But as I followed the websites directions to park the truck and complete contact free return via mobile, a very rude associate named Bo approached the truck asking what I was doing and that I was supposed to pull under the awning. I informed him I was doing the mobile return and was following the instructions on the website and read those instructions to him. He yelled from the parking lot into the truck “no I said to go under the awning!” I stated that I chose contact free pick up and return and my instructions were as stated. He replied “well I said to pull under the awning” and proceeded to have a terrible attitude and was increasingly rude. I pulled the truck under the awning and he left while another associate came out. The second associate stated this location was making all returns be done by associates because people had been hitting other cars when parking the trucks and the store was having to reimburse people. This also made no sense as I had safely and appropriately parked the truck prior to being yelled at to move the truck back across the lot to the awning. This would not have been an issue if the employee had handled this in a professional manner and given any kind of reasonable explanation as to why I could do not the contact free return as I have many times in the past. I am a nurse and attempt to limit my exposure to people and businesses as much as possible during this pandemic. I do this for others safety and to have someone so blatantly ignore someone's wishes to use the contact free services offered is negligent and disrespectful. Furthermore, I was not allowed to take my own photos of the mileage or gas level and was told a photo copy would be sent to me, this did not occur. I will never do business with this location again, I have been a long time customer of Uhaul and have never experienced such terrible customer service.

Mackenzie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britanee J. 
Évaluation :
5

This was the best experience that I've ever had with U-Haul. I was sent from another location and had never been to the Government St. location. It was fantastic on the pick up day and even better on my drop off day. I'll never go to another location and I will tell everyone about this location! They are the best!!

Elizabeth P. 
Évaluation :
3

clean the trailers. there was a sticky tar like substance on the inside of the trailer that got on our furniture and clothes

albert N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kylee W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

The guys at this location were very professional and helpful. Rico made sure we were taken care of. It was a hassel free experience in a very stressful time.

Nikki T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damian B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal P. 
Évaluation :
5

This location is the best! Thanks again for your excellent customer service.

Shari H.  |  Premières impressions 
Évaluation :
1

We reserved a 26' truck for use on Saturday, August 7th. We arrive that morning to pick up the truck and are told that there isn't one available, that the person who has it, has yet to return it. Another customer is leaving out and said they would be back at noon and the employee confirmed that we could have that one. At noon, we arrive back at the location to pick up the 2nd truck we were promised, to find out that it is not available either. The only option available to us now is a 12' trailer. At this point, it is halfway through the only day we can move so we have to take the trailer. We arrived in a car without a hitch, so we had to go get our second vehicle to be able to use the trailer. We were offered a discount on it but after being jerked around and having to come to the location 3 times and leaving empty handed twice was infuriating. We will not use Uhaul again. None of the employees seemed to share our frustration nor did they want to help with a solution.

Justin M. 
Évaluation :
3

2nd time we've used it. However this time our truck was not returned in order for us to pick up at 9am. It was 2pm before we got it. Gentleman told us at 9:00 that we would receive some extra days and a 50 discount. However when we picked up truck at 2pm was told nothing would be given. Extreme inconvenience!

Kenny A. 
Évaluation :
5

Rien

Mechele R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diona B. 
Évaluation :
2

I like to use the 24/7 pick up service, but the staff at this location does not seem two understand the U-Haul process, or just does not care. They made me feel like I was stealing their property.

Philip A. 
Évaluation :
5

The staff was very friendly helpful and made sure that I was satisfied

christopher b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena B. 
Évaluation :
3

The customer service was good, but the truck was raggedy and needs a front end alignment. I felt that I should have been given a 20$ credit, and that's because the truck was wobbling. This isn't a reflection on the workers, its a reflection on the company, maintaining their products.

willie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON RYAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
3

Experience started off pretty negative. Was assisted by a rep named Rico who was extremely rude and unprofessional. The system went down as he was running my card information. Rico proceeded to loudly tell me that my card was declined and that I needed to check and see if I had enough money to cover the truck. There were several customers in the store that heard this exchange. I tried to explain that I had the funds to cover the transaction but he would not admit that it could be an issue with their system. Bennie saved the day and took over my order. It turned out that there was an issue with their system. I have never been so publicly embarrassed. Rico never apologized or showed anything other than horrible, terrible customer service. He just kept saying that he just wanted to eat his breakfast. I would use this location again, but only if Rico was not involved in my transaction at all. If I was a business owner he is absolutely not the kind of person I would want representing my business. Bennie was very helpful and apologetic, but it did not make up for Rico's lack of basic human decency.

aryn C. 
Évaluation :
5

ALWAYS get a paper copy of your return receipt: The pick up and return of the trailer I rented went great. . The employees were very nice and helpful and since I was only using it for the day one employee even let me borrow an adapter for my truck lights. Great people. My issue started two days later when U Haul called me wanting to know when I was going to return the trailer. I told them I had returned it and who I had talked to. They said they would take care of it but Then two more days later I got another call from U Haul wanting to know when I was going to bring the trailer back. I went by there after work to talk to them and again they said everything was taken care of. I checked my email and never found where they sent me a return receipt email so I.will always get a paper copy in the future.

Lance U. 
Évaluation :
1

Have better customer service fix the trucks please the truck cut off two times

Shakira D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenni F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damian B. 
Évaluation :
2

Truck was dirty, we had to clen the windshield an rear window to see out of them

peggy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYNA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

I took the 19,95 pickup. It is a monster. I much would have preferred a pickup 3/4 that size.

John Adam M. 
Évaluation :
5

Nothing to improve everything was great. Fast, courteous, and knowledgeable employees.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Not a thing your associate was very professional very kind very considerate very good employee

CLEATUS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquesia L. 
Évaluation :
5

Great Service. Waited while i was running late after seeing a late patient !! I am a physician

david B. 
Évaluation :
5

Not sure if the lights on the trailer were inop or the uhaul installed hitch wiring harness on my car. Still good experience

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradford W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
4

Seems a bit busy for the staffing level they have.

Christian B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

The employee that check me out was rude

Kari M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Everyone/everything was just Right on the mark. Merci.

Elliott W. 
Évaluation :
3

I was not told there was a location change of my uhaul. I was given an address, got there, and they told me I was at the wrong place. The guy on the phone said he would add a dolly free of charge and an extra day free since I booked with them. This was not true. I had to pay for the dolly and extra day if wanted. The light in the cab of the truck didn't work neither did the lock go lock my things in the truck. I had to come out of pocket to buy a padlock to secure my items overnight. The manager of the place was more worried about playing on his phone than helping me check in my truck after moving.

TERRAH O. 
Évaluation :
5

The two men working were courteous, professional and extremely helpful. This was the second time in a week they were able to assist us, and both times we received the same excellent service!

zachary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
3

Associate didn't want to come outside and check in the trailer- stated I needed to wait due to the rain.

BRADLEY R. 
Évaluation :
5

The truck operated well, but the loading ramp was defective. I called the office the next day and informed them.

Stan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRIET N. 
Évaluation :
1

Prices are too high telephones never works

ericka l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

India A.  |  Expérience générale 
Évaluation :
5

Great team work!

Loreta d.  |  Premières impressions 
Évaluation :
4

Nice folks

Christina J.  |  Expérience générale 
Évaluation :
4

We were very pleased with this Uhaul storage facility.

Linda T.  |  Expérience générale 
Évaluation :
5

The experience of moving back home to Mobile, AL was made so stress-free by the staff in Savannah, Georgia and Mobile, AL. The professionalism and courteous service that was extended to me was superb and I will gladly recommend Uhaul to my friends and relatives. Thank you again for your service.

Naomi S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dylan C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lashasta S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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