For whatever reason, the gas in the tank didnt match the gas that was shown on our documents. We had to take photos and extra time trying to get our correct payment sorted because of the gas miscalculation.
Derek TCustomer Reviews for U-Haul Moving & Storage at Towerline Place
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It as a pleasure to rent from U- Haul Keep up the good work.
ROBERT FNothing it was perfect side from your website which does not allow you to add moving supplies. This then made me call the phone number after several attempts online. The rep Michael was wonderful though and had what we needed and the process was done in under 10 mins.
Michael MThe person handling the rental did a poor job. I was charged far more than I was supposed to.
CAMELUS HEverything was just perfect.
ALI TMerci.
CARLOS RCounter staff was amazing. Super friendly super knowledgeable just all around great people.
LORENZO BExcellent customer service.
SHAHZAD SExcellent customer service at this location; the website.. not so much. Website receives 2,5 stars (couldnt edit, inventory inaccurate, kicked out during pick up process). However, the on-site agent made up for U-Haul's inadequacy once I figured out how to contact them directly. U-Haul's website wasn't functioning or accurate.
Margo GGina was more than qualified to handle my needs quickly and efficiently... great staff interaction.... i felt in good hands through the entire experience rob C
ROBERT CService was great
KATHERINE CHighly Recommended
LECERANDY C | Expérience généraleS.O.
amaka mWhat really stands out about this location is the teamwork. Everyone works together seamlessly, supporting one another and putting the customer first. You can tell that communication and respect are at the heart of the workplace.
TAIGA HThe check in agent was friendly, efficient and helpful throughout the pick up process. This location is lucky to have her on your team.
ANDREW SFrom what seen nothing. Everyone was friendly and very helpful in the renting of the trailer. Merci
ERIC CThe team at the location are very friendly and it was a pleasure to do business with them again. The moving truck was in excellent condition, both clean and well maintained. This was my second time at this location and I plan on returning again soon. Keep being awesome!
DAVID AThe manager was really good and she explained things very well to us
Nicole CNot switch our times twice, say you can't do anything about it, not change the date either & be more accommodating. I get you're your own store, but the manager didn't help at all. We called uhaul and put in a complaint. At least the customer service rep Jennifer tried to help us. She was way better than the stupid store.
CARLY OEverything was great
MOUSTAFA HHello... U-HAUL has always been friendly, trust worthy clean & professional. I would readily & gladly recommend U-HAUL. Please note, the move out date is incorrect and I would appreciate it being corrected to July 18th, 2025. Other than that, 5 stars right across the board. Thank you as always.
KELCY C | Expérience généraleGino was excellent in explaining everything on the contract and also supervising the hook up. Great employee
PAUL GI asked no to put extra insurance on the truck I was charged then charge me 10 dollars more with no explanation 30 dollars rental end up in 65 . This was a good place before now is good down.
JOHNATAN OStaff were excellent
MICHAEL HThere was one hip cup the light inside my unit does not work.
DARLENE W | Premières impressionsOnly frustration was a lack of parking spaces. The person that helped me out was wonderful. He had my receipt printed and at my car door as I was parking.
MICHAEL CNeeded last minute unit, the gentleman working in the afternoon was more than helpful.
ALI N | Premières impressionsVery helpful staff
Amrik SGini was very helpful, polite and a joy to deal with.
JOSEPH ASuper kind and helpful manager:)
Erica d | Expérience généraleTaiga was amazing and friendly to deal with She was very knowledgeable and helpful with the policies and answering any questions I had. The facility is clean and wonderfully maintained. Excellent service à la clientèle
Daniel R | Premières impressionsNothing at this time
TIMOTHY RJust an older truck, fuel gage is older, hard to accurately determine the fuel you used while moving. Requested 2 x utility dollies, paid for them wasn't until we reached out first stop, pulled up the door and realized no dollies. We made due, but frustrating. Otherwise, staff and equipment was perfect!
SARAH MRats infested my unit. No food was in my unit of any kind. Lady at counter was rude and needs customer service training. Kept telling me "I'll guess I'm just going to take this guys work for it" after asking us 6 times if our lock was off the unit and empty. As a customer for many years for this location wasn't impressed with the treatment
HUNTER G | Expérience généraleThe customer service representative Rini was simply awesome. The process was very quick and easy. Would definitely recommend.
WAYNE YNothing the rental agent was great
JEREMY GI was verbally assaulted buy your personal. Told I was being aggressive when I asked for help, and continued to mock me as I left the store, .screaming about just like the grocery store. I walked out say oh my god., had my husband deal with it. I found another person and ask for help and was again verbally assaulted by the same lady associated. I am visiblably upset another woman come s out say it was an miss understanding on both of our parts. Really all I wanted to do is return your equipment. Not to mention the fact that we had to drive an hour hit 3 outlets to finally being able to return your trailer. You can email me if you would like more info anneverspagen@gmail.com
FREDERICK SExcellent service à la clientèle. Will use this location again in the future.
DANIEL BExcellent service à la clientèle.
Gilles P | Expérience généraleThe best services from the staffs! Well maintained and clean!
JIAN W | Expérience généraleCustomer service person was grumpy and impersonable. I went to the original drop off location and was told they didn't take trailers. Person wasn't helpful where to take the trailer. Made additional phone calls and then had to drive across the city of London to drop the trailer at another location.
William HThe staff was friendly and fast service
BRUNO BHad a great experience renting a truck from here! Efficient, friendly, and helpful staff throughout the whole process. Their equipment was also clean and easy to use. Will definitely rent again if we move!
SHEN JFriendly and knowledgable staff
MARK WThis location was THEE best U-Haul experience I have ever had! 10/10 exceptional service no hassle at all. I messed up my order and the woman who is the manager corrected it asap and got me into a vehicle so fast so I could get out there and help my friend move. So greatful for her service! Merci.
TYLER GMy experience at Towerline Rd Uhaul was excellent. I was taken care of by Gini at pick up as well as at drop off. Gini is very pleasant, knowledgeable and efficient, and an asset to the company. I would not hesitate to return to this location or to recommend it to others.
REMO FThe truck was awful. Wholly inappropriate as a moving truck. The suspension was unacceptably stiff. The rear tires matched the front, unconventional in a truck of this size and possibly contrary to MTO rules.
MARK HVery nice people , nice and pleasant
Jazmin A | Premières impressionsMoving out was much simpler and easier than I expected - honestly, it was a great experience! Because moving out was so easy, I'd easily pick U-Haul storage again. I've never done it before and it was great! Kudos to y'all!
Jennifer G | Expérience généraleYou were absolutely wonderful - very friendly and professional. Thank you for your excellent attitude and support. It was truly appreciated!
HAMID MHave never had anything but a positive experience from the staff at towerline. Gini and the staff are very friendly, efficient and professional.
ROBERT G | Expérience généraleI want to congratulate Tauga. She was excellent customer service. She was very attentive and explained the service clearly. She helped me so much at that moment! Always with a smile and the best disposition! Without a doubt, I recommend and would use this location again, and only this one! Thank you because the experience was the best!
JOSE ACan’t say had no interaction with staff simply drop and go
GREGORY KThe customer service representative that served me was very helpful and friendly. Highly recommend
paul hPeople were in my unit while I was not there looking for something ? ,,isocially very problement.
derek m | Expérience généraleTaiga and her staff went above and beyond to help me. I hear people say all the time that customer service is horrible nowadays, all I can say is they haven't met the staff here. The facility was clean every time I was in as were the units. I would happily use them again and refer them to everyone I know. Merci
jen c | Expérience généraleIt took too long again. My Trailer and did not know how to use a pc card? It took me over an hour later to get it. And then lee lied to me and told me I could do a second date the same price and getting it off, I can go on to work myself. I'll never go back to this location again.I might not use you haul again
NATHAN MBest customer service ever. My reservation was for 1 pm and was able to pick up early BIG thanks
TERRY KEmployees were outstanding. I beleive her name was Gini and was incredibly friendly and helpful. Unfortunately the equipment could be in better shape. The first trailer Had lighting issues and the other one had a bent bracket thankfully was able to still use it for my needs. You can hire the best employees but if you don't spend money on upkeep it tarnishes the experience. If it was not for your amazing london location employees I would not return.
Dawson FEverything is good
MAJID ARavanir and Gini were excellent, very personable and professional to deal with!
KYLE ROnly one girl in the store knew what she was doing the other girl that I dealt with had to ask her a million questions and couldn’t figure anything out on her own
JORDEN RThe staff at this location are very courteous, helpful and friendly.
Deborah B | Expérience généraleOnly negative is the light in the unit was never fixed. I reported it to the phone support center on day one. Interior light not working.
James B | Expérience généraleThey gave away the trailer I reserved. Had ro wait wayy too long for a new one. They were unorganized, slow and not very knowledgeable. Was the worst experience I've ever had
SARAH PI can think of nothing to improve this excellent service. It really started a very busy day on a high note. Thank you again.
WILLIAM WVery disappointed to find out that I rented a 10ft truck and the day before pickup I was notified that the truck was 26ft. Not even close to what I had selected to rent. I selected a pickup location and that was changed as well. If Uhaul is going to randomly override what I select then why bother making truck and location selection. By notifying me the day before you had me over a barrel with limited options. I don't think I would recommend Uhaul again.
THOMAS BTo the stunning woman who helped me at check-in and again at check-out - your smile lit up the room, and your beauty stayed with me long after I left. You didn't just assist me - you made my entire experience unforgettable :)
Fabio AThe staff here is amazing, very happy with my service. I believe she is the manager there Taiga, she's awesome
ANTON MWhen I went to this location to pick up a trailer, it became obvious in a few minutes that I had messed up the pick up location and even the time! The staff on site were calm, efficient and solved the problem. Their professionalism was obvious and I commend them for their support for a customer through an issue that was not of their making. Thank you. The date was A0ril 12/25 at approximately 8:45 am Mike
MICHAEL SQuick and easy pick up & drop off Equipment worked great for our move. Thanks U Haul
BRADLEY MSuper efficient and friendly service from the woman who helped me pick up the vehicle and from the two ladies who helped me return the vehicle. I will always go to this location in the future if I can and I will always recommend this one above the others in town. Thank you much.
JAMES BI've been using U-Haul for a long time and got the best service I've ever had at any location. Both young ladies were super helpful and friendly.
DAVID L | Premières impressionsThe staff in the morning and the gentleman when dropping truck off were exceptional. Thank you for your great service.
CAROLINE FNo problems.
PAUL SThe staff made the difference.
CONSTANTIN M | Expérience généraleMonique was amazing, very helpful and knowledgeable.
ANTON M | Premières impressionsFriendly helpful staff, decent rates, good service all around
Ibukun O | Premières impressionsVery friendly, helpful and professional staff.
Shane M | Premières impressionsOnly complaint is the electrical to the unit was off during the move in. However, because it was Christmas day, the ability to move in remotely outweighed this inconvenience.
Dayton S | Déménagement en ligneI got kicked out when I didn't do anything wrong.
Dianna M | Expérience généraleVery poor maintenance people! No customer service values whatsoever! Uhaul does not think of big pictures!! Hence the reason they shut off electricity to the units. This is to what I was told !! Very poor service in this regards! Also seemed like a case of "aDifferent Strokes for Different Folks" very sad! I will never ever use uhaul for anything and will boycott it and never recommend to anyone!
DAVE D | Expérience généraleThe two girls up from were very helpful, I forget there names but there were awesome
ETHAN H | Premières impressionsPoorly managed at best. Perimeter fencing is insecure and falling down in several areas.
David. A | Expérience généraleExcellent service à la clientèle.
WADAH S | Premières impressionsFriendly and helpful staff.
BRYCE J | Premières impressionsI have had wonderful experience in dealing with the staff at the Towerline Uhaul Storage here in London, Ont. They are very friendly, treat you kindness, always have a smile. The staff have gone above & beyond to accommodate their services to help out where they can. The staff I have had wonderful service from have been Virginia (she goes by Ginny), Alex & Kristina (apparently the previous manager) & others that work there (didn't get their names as it was only a brief encounter). I am very happy with my services at this site. Merci
CHRISTINE L | Expérience généraleAnother great experience! Towerline is thee best Uhaul office. Thanks again guys! Especially Alex!
Robin J | Expérience généraleVery good experience for renting truck and storage
Greg S | Expérience généraleStaff was great for move in and unit was immaculate clean
Greg S | Premières impressions24 access would be for storage
joy l | Premières impressionsVery convenient and friendly with customers. Fortement recommandé!
arturo a | Déménagement en ligneEveryone working at the Towerline U-Haul have been very friendly & accomodating. I thank them all for all the hard work they do to keep the storage site well maintained & running efficiently.
CHRISTINE L | Premières impressionseasy internet sign up and easy office close out. Thanks
John j | Expérience généraleAwesome service always!
JOSEPHCL M | Expérience généraleI was very impressed with the cleanliness and the staff. Everyone was helpful!
MARY T | Premières impressionsPlease allow customers to dispose off simple trash like cardboard box pieces in the on-site trash bins. Was not allowed to use the trash bin for a couple of cardboard pieces by the on duty staff (Navjot).
Akil P | Expérience généraleVery friendly and helpful I like dealing with them
Steve P | Premières impressionsVery helpful and accommodating staff
Karcher M | Premières impressionsI believe if the facility has more employees it will work more easally. For sure the crew will not have to overworking. Thanks for your attention and time. When I need it I will be back. Regards
Rubens W | Expérience généraleA very positive point about this location was access to a power plug inside the unit. But I recently received email from the Manager regarding discontinuing of the connection.
MAYURDHVAJSINH G | Expérience généraleall aspects from moving in to moving out were just so easy. access was no problem. almost like having a garage, just not at my home. lol
Patrick S | Expérience généraleMy comments are not related to this facility but to my overall experience with U-Haul. Being out of town, I looked for a haul and storage close to where the move was. I booked wonderland south U-Haul and storage…however, in the fine print, was redirected to a storage facility on the opposite end of the city….which I did not realize until I went to pick up the cargo van. Unfortunately, where I was to,pick up the cargo van was closed and did not offer ride share….so off to the other end of the city I drove to the location that was open. Of course they did not have a cargo van available so went with a pickup truck instead. They did offer me a larger enclosed truck, however, I was not comfortable with the size in the downtown core. Not once has a rep called me to apologize or made any effort, aside from the booking guarantee rebate. We have now moved the items in storage to a closer location to where they need to be accessed from. Lesson learned about asking better questions when booking things from 6 hours away. Will definitely not be with U-Haul
Karen P | Expérience généraleWe originally booked at the location on wonderland road….which is closed on Sundays and does not offer online pickup. Redirected to the other side of London. While my experience with this location was positive, my overall experience with the company was abysmal
Karen P | Premières impressionsThe staff were very helpful in planning the move and choosing boxes figuring out how to pack things. The Uhaul team made the whole experience of moving much easier. Thanks so much.
Margo C | Expérience généraleThe person checking me in and then the person checking me out were awesome. Very professional and great customer service. I would recommend this location for sure! Merci.
Karla D | Expérience généraleThe employee who took care of me when I arrived was Raevwn. Raeven was efficient, polite and extra professional. After being assigned a storage room, I went to the room only to discover it was beside an incline on the driveway. Without any hesitation, she relocated me to a more convenient room. Raeven exceeded my expectations on Customer Service! I will definitely tell other people about U-Haul
liam m | Premières impressionscaring responsive staff made everything very easy
Erin M | Expérience généraleThank you Uhaul but l would recommend more parking space near the office otherwise a great job.
Bill W | Expérience généraleThe staff was friendly and helpful, the experience was exceptional.
JEFFREY M | Expérience généraleThe gentleman who assisted me was very professional and walked is through every step. I am incredibly pleased with their service!
Scott R | Premières impressionsThe staff was the best part. They sincerely made the process great. ;)
Michael R | Expérience généraleStaff were awesome and friendly. We organized and clean location.
JEFFREY M | Premières impressionsThe worst experience since I use UHAUL.
PETER R | Expérience généraleWe got broken into but I don't hold uhaul responsible for that
KIMBERLY K | Expérience généraleI would recommend this location
Mark W | Premières impressionsNice to have friends in London to help me with my things.
Adib E | Expérience généraleVery well managed branch with friendly staff
Tim P | Expérience généraleGood friendly service.
Adib E | Premières impressionsNo boxes though
Anne B | Premières impressionsGood place clean, safety and easy for location the my storage 👍🏼 muito bom local limpo e seguro e fácil de localizar as unidades recomendo
Fabio T | Déménagement en ligneIt was a really bad day and the staff was friendly and helpful. It made the day better.
Trish M | Premières impressionsThe staff is always friendly and helpful at this location. I won't deal anywhere else for my storage and truck/trailer needs.
Kane L | Expérience généraleAll the staff at u haul were alway helpful and friendly
BRUCE M | Expérience généraleFast and easy, very friendly and professional. Would recommend to any and everyone I know.
David L | Expérience généraleStaff was incredibly helpful , efficient & friendly
Penny L | Expérience généraleA further suggestion to draw more business Consider creating "stall storage" (as in covered outdoor carport type) as a boat storage option I would have jumped at such an option :)
Robert C | Expérience généraleSuper helpful and accommodating!!
HANNAH L | Premières impressionsThe staff is always friendly and helpful!
MIRANDA P | Premières impressionsMy Wife and I haves used this UHAUL location multiple times now and Staff are the Best .
Don F | Expérience généraleStaff is really nice and very helpful all the times.
Mohsan I | Expérience généraleStaff member went above and beyond Made sure we got the storage unit setup quickly No issues
Robert C | Premières impressionsOur slide up door never opened up always very sticky ...told new door was to replce old one never was. Were elderly and it was very difficult to open
Helen B | Expérience généraleI always have a wonderful service from you guys thanks
Fredis C | Expérience généralePolite and helpful. Very respectful
Brenda F | Premières impressionsThe staff at this facility is excellent. They are always helpful, knowledgeable about products and extremely timely in providing information and assistance. Excellent experience and excellent customer service. I already refered to a friend and I will continue to refer more people to this UHAUL location. Merci
Marcia M | Expérience généraleThank you for all your help, I would definitely recommend anyone to use your services!!
miranda p | Premières impressionsThis moving trip was a terrible experience but thanks to Kristina and her her they made the transition stress free once I got there. Thanks again Kristina for all the help I'll be asking for you from here on out.
Alex L | Premières impressionsThis uhaul was run by nazis and its was highway rudders for the astronomical prices and Hassel I had to put up with.
jason b | Expérience généraleKristina and her crew treated my wife and I the best ….. They made sure we were given the best service. I would absolutely give this Uhaul 5stars and highly recommend it to my friends and family.
Don F | Premières impressionsVery accommodating and helpful staff.
Jiby K | Expérience généraleI just had an issue with an alarm being set off every time I open my storage unit door. I called the help line service but the lady who spoke to me was very condescending with her tone and was unable to help. I had to call just to document my visit within allowed hours that I was not trying to break-in into the unit.
Ismail Q | Déménagement en ligneThe manager Kristina is amazing …. she wasso helpful and willing to work with our needs.
Laura H | Expérience généraleThis location is awesome the staff was very helpful. I would recommend that location to anyone.
Jacobs R | Expérience généraleGreat customer service and atmosphere..
LESTER R | Premières impressionsThe lady that was looking after me went above and beyond great staff
William D | Premières impressionsFriendly, very assistfull, excellent storage facility, will definitely use again
daniel c | Expérience généraleRate went up 4 times in the roughly 2 years I rented. Also staff were normally rude/ unpleasant to deal with ( with the exception of kat. She was always helpful and nice. My unit was near the bay used to prep/receive trucks so I was often rudely asked to move vehicle even after I explained I would be 20 seconds . Also yelled at to keep off the grass that was brown and looked horrible. I didn't come to my locker very often but when I did it was usually unpleasant and felt like I was a bother not a customer.
Kyle G | Expérience généraleOverall the last few years dealing with this storage facility have been great, with the exception of rent increasing twice in six months, but that's a corporate issue. Facility and staff are top notch. 10/10 would return and recommend to others.
joe s | Expérience généraleThere was red chalk?? all over our storage unit, even with most of our items wrapped some were damaged by it. No warning of gate locking and we're locked inside storage area and it took a long time to get someone who could get us out. The staff at the uhaul storage facility were fine though.
CATHERINE M | Expérience généraleChristine and staff were and are excellant
Tim S | Premières impressionsMy unit got broken I to and was told they cut the fence and when I went there there wasn't even a fence at the back where my unit was. So the employee lied to me and claimed false actions. And there's not proper security and I did my own quick investigation of the place and learned more then the employees were willing to admit or even acknowledge. Missing thousands of dollars in equipment and tools. Not impressed one bit. And they kept increasing my rental rate randomly and without notice.
Garrett C | Expérience généraleExcellent service à la clientèle
RONALD C | Expérience généraleVery happy with everything thank you
KATHLEEN C | Premières impressionsI could not get close to my unit most days with out having the staff move equipment first and several time after hours there was no one to do this. Also prices went up after 1st month with no notice. You key card post are also designed for low vehicles which also makes no sense since most people coming in are in trucks.
joe c | Expérience généraleStaff are great. My trailer was broken into when on premises. Also had a whole trailer stolen from the same place. Been there for years and it's sad that outdoor storage is no longer available.
jake N | Expérience généraleStaff very friendly and heipful
j r | Expérience généraleThe staff was very helpful and friendly will be back for another storage unit soon when the work picks up again
C&R R | Expérience généraleI had to look online to find it. As I had used this facility in the past. I had storage there for a Cpl years. I called as was in desperate need of Storage again and Kristina was able to set me up with the best she had for my needs right now! As I was enlightened to see she had a job promotion I congratulated her as I believe she was a very fitting candidate as she was always a very hard working individual when I was there in the past! She was very customer friendly and oriented! I have always recommended this location for storage or moving needs and have had friends use it! I find this to be a convenient location! Very happy there was something to help me out of the jam I am presently in right now anyway! Cheers to Towerline Team!
DAVE D | Premières impressionsThe storage area provided was too small for the size of our trailer. Was very difficult to park it in the space provided.
Louis M | Expérience généraleThe staff at this location were extremely helpful and did a great job. Je la recommande fortement.
LUISCARLOS D | Déménagement en ligneYour staff went above and beyond to assist in thawing my frozen padlock.
Andrew S | Expérience généralePaying for a drive up unit should mean you are able to drive up during business hours at your convenience. However, where my unit was located, Uhaul employees used as a "hub" to park and service their moving trucks. There was never a time that I arrived on site and didn't find obstruction in front of my unit. There was also times I would be loading and unloading and asked to move to make way for their vehicles. If the layout of the business cannot be re-evaluated then the price for those units impacted should be adjusted for the inconvenience. Most of the employees were friendly however they could be more mindful of the requests they would make to customers, as I was always made to feel that I am the one inconveniencing them when that is not the case. Other customers do not have to deal with confrontation each time they access their units and that shouldn't be the case for the rest of us on that end of the strip. Head office also dismissed this as "unfortunate" and couldn't reach a resolution.
Myrna H | Expérience généraleGreat friendly service
Darlene W | Expérience généraleThe manager Kristina is great! So many horrible things happened during this move, and she just took it all in stride. All the while, making sure I was ok.
Suzy W | Expérience généraleVery helpful and heartfelt service, much appreciated
ADITYA N | Premières impressionsVery friendly and professional staff!
Jorge R | Expérience généraleKristina was extremely kind and helpful throughout my experience with UHaul.
eric c | Expérience généraleI would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..
wesam ( | Expérience généraleWe had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.
Jane W | Expérience généraleWhen I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy
chris w | Premières impressionsThank the kind staff for helping and guiding me to access my storage.
Hye-jeong B | Déménagement en ligneI have not been to the storage facility yet but the staff was helpful to secure the reservation
Martin B | Premières impressionsAbsolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation
bikramjit s | Expérience généraleIf uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.
Kevin M | Expérience généraleI liked the he facility very much, I had no issues of any sort and would recommend it to anyone
Joel E | Expérience généraleIt was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.
Lori K | Expérience généraleStaff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.
JANET D | Expérience généraleWasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!
janicka g | Premières impressionsVery pleased was a client for almost 3 years. Staff was always polite and very helpful
phil c | Expérience généraleThe website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.
Kevin M | Premières impressionsThank you for you help when I really needed it, it made things go smoothly for my move . Thanks again
Donna-Marie A | Expérience généraleStaff are fantastic, very helpful
VERONICA L | Expérience généraleAwesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.
LORI C | Expérience généraleAll my stuff was destroyed by mouse.
SHREYAS N | Expérience généraleThanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.
Mike T | Premières impressionsThank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane
Jane W | Expérience généraleThe only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.
andrew w | Expérience généraleWe would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.
deborah m | Expérience généraleThe staff were amazing.Very helpful and Kind.
Melissa M | Expérience généraleCat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.
BRETT D | Expérience généraleThe staff here went above and beyond. Great group of people.
Vanessa g | Expérience généraleService was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.
Micah T | Premières impressionsVery convenient and efficient once you secure a storage space. Great service!
Dzengo M | Expérience généraleVery accommodating staff..
Johann T | Premières impressionsSuch a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I'll recommend this uhaul facility to everyone.
YOUNGI Y | Premières impressionsAlways pleased when dealing with this location thank you
Kristan G | Expérience généraleYour company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.
Matthew R | Expérience généraleWould rent again.
renata s | Expérience généraleStaff very helpful
Jamie B | Expérience généraleFirst of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.
Yury K | Expérience généraleUhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.
Chad C | Expérience généraleEverything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10
Harvey M | Déménagement en ligneCat was very proffesional and helpful. I highly recomend to deal with U haul storage
Abdelilah F | Premières impressionsGreat service, great staff very helpful
richardo o | Expérience généraleReally good service
corey r | Expérience généraleGreat Service.
ROBERT W | Expérience généraleyour storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one again
Lloyd C | Expérience généraleThe problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dolly
Susan C | Expérience généraleNeeded the facility immediately and everyone was friendly and accommodating. Would definitely recommend.
Elijah J | Expérience généraleThis is the best facility. The manager and staff are very efficient and friendly.
JACQUELINE H | Expérience généraleThere was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!
Karen B | Expérience généraleMerci
Naqueeb M | Expérience généraleWell maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff
JIM M | Expérience généraleWill continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.
gregory p | Expérience généraleWife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.
KEVIN H | Expérience généraleGreat service
SCHNEIDER C | Premières impressionsBien
Rebekah S | Expérience généraleRent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open
Haley A | Expérience généraleFriendly and efficient staff who exemplify service excellence. Merci
John K | Expérience généraleI moved because the cost has become prohibitive. $175 a month for a 10x10 is a rip off. That is $2000 a year. I would not recommend just based on the ridiculous fee.
MAREK G | Expérience généraleExcellent service à la clientèle.
Mark M | Expérience généraleVery understanding and helpful staff!!
Elizabeth A | Expérience généraleNever had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.
Dean G | Expérience généraleThe roof leaked causing my king size mattress to be ruined and unusable!
Brianna B | Expérience généraleOverall good experience! NO complaints or issues. I would recommend this location
Shannen H | Expérience généraleUnit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Merci.
Laurielyn C | Expérience généraleReceived calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick up
David S | Expérience généraleCould not have asked for better help
Tristen D | Premières impressionsPlace was very clean
TAMMI F | Expérience généraleThank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.
Domenico G | Expérience généraleThe staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connected
Jeremy W | Expérience généraleSuper nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.
Kendall S | RéservationMy only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.
peter p | Expérience généraleMy wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed us
Rebecca W | Expérience généraleEvery time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.
Tracy H | Expérience généraleFast and clean service
HIEDI K | Réservationwas happy with using your storage !
william m | Expérience généraleThe first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn't much better. The doors are hard to open. I won't keep my stuff here long
Jeremy W | RéservationI had my possessions stored there for four years as I was relocating to another country. Cat and her staff were more than excellent accommodating my needs! I would give them more than 5 stars! Thanks
DORA S | Expérience généraleThe staff very friendly and helpful
CHRIS B | Expérience généraleI was suprised and amazed from the service I had with U hual, after I got rejected from the US border. They understand these situations and provide a storage room if needed. Thank you agian for all.
Ahmed A | Expérience généraleContact information was asked to be changed multiple times and wasnt.
leanne s | Expérience généraleThank you for your assistance, during our transition period.
tom c | Expérience généraleStored household goods for approx 6 months. Entire unit was so filthy that I had to dispose of some items when taking them out. Staff response "traffic in and out causes that, it's normal" Never again
mark n | Expérience généraleFriendly and courteous staff this place is highly recommended
Jeffery H | Expérience généraleNever used storage unit before, so hard to rate. Staff were very helpful and well informed. Will see when rain and cold weather arrive if outdoor unit is still appropriate.
Ed K | Réservationaccess card does not work every time needs improve, needs improvement.
slavi g | Expérience généraleThe staff very helpful when I had difficulty opening my lock. You should have lock cutters available.
DINO R | Expérience généraleKat was fantastic, helpful and resourceful.
matthew c | Expérience généraleI was a customer at this location for business and personal needs since 2000. My experience with the people running it has been very good, on many occasions going above and beyond my expectations.
DAVE P | Expérience généraleCat was extremely helpful, and a real pleasure to work with.
Michel B | Expérience générale