Customer Reviews for U-Haul Moving & Storage at Towerline Place

2696 évaluations

95 Towerline Pl   London, ON N6E2T3
(& 401)

(519) 685-3600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(519) 685-3600

95 Towerline Pl
London, ON N6E2T3
(& 401)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Another wonderful experience Thank you.

David G. 
Évaluation :
3

Tank was almost empty so had to fill up before I could even start my day. Other than that all was good

Sean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter J.  |  Expérience générale 
Évaluation :
5

Easy process, i would change anything at this location, office clean, great staff.

Dean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
4

Floor of trailer was lightly covered with a silica sand and what looked like coffee beans. Swept the box out before loading.

John U. 
Évaluation :
5

Greeted when I entered location and service was outstanding … will definitely recommend this location to everyone

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYDENIS O. 
Évaluation :
5

My biggest suggestion would be to actually put the size of the trailer as the description not a number that's bigger. For example your 4x7 trailer should actually be that size on the inside or else re sticker them. People are counting on the size they order and if it was a inch or so off, okay understandable but not 8in smaller! That's a very big difference. The other suggestion is pending that you maybe are short on staff and looking to hire more, the girl that helped me is running the show all by herself with a bunch of truck/ trailer rentals but also the storage containers. You need to have more then 1 staff on duty especially when it's Soo busy. Merci

Jarrett M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERYJ S. 
Évaluation :
5

I would prefer a walk around with an employee as it's hard to see detain on the photos on a cell phone and also lighting/shadow issues.

MARYCYNTHIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisee F. 
Évaluation :
5

I wish I could have picked up what I needed closer to home. The online booking took a while :( kept having to start over. The girl who Helped me with the pickup up and dropping off was amazing!! Very polite, nice and helpful. The best customer service.

Christopher W. 
Évaluation :
5

It was a very pleasant experience. Service people are very polite and I was impressed with how painless and quick the process was.

KEITHB B. 
Évaluation :
2

super slow each time i go to pick up a trailer at least 30 40 mins the customer service is good but the process is a killer very slow system out dated credit card processing machines now i'm going to buy my own trailer so o don't have to wait this much every time

MAHMOUD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sami E. 
Évaluation :
5

Staff were friendly and personable. Vehicle was clean and operated well.

GLENNP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Drop off location was excellent. Great service at this location.

Andrew N. 
Évaluation :
5

Nothing. I found the experience first class.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHIF N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Service was above and beyond expectations. They even gave me a trailer hitch that was better suited for me then the one I had. Very happy with their service and equipment.

Rudolf Eric E. 
Évaluation :
4

Very friendly, competent and efficient staff. Will use again when required.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaman B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty T.  |  Expérience générale 
Évaluation :
5

Absolutely first class service. Only had one bad experience with one of your outlets years ago but was promptly looked after .

Michael L. 
Évaluation :
5

A smooth, seamless, friendly experience. The attendant was warm, welcoming, helpful and experienced.

Edwin W. 
Évaluation :
5

If uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.

Kevin M.  |  Expérience générale 
Évaluation :
5

Found Catherine and her staff very courteous and helpful

Mary Q. 
Évaluation :
5

Not an issue with the location at all,, but the Uhaul Android app does not work properly. Could not continue past taking a photo for multiple portions of the process. Happened both when picking up the truck and returning. Had to use the website instead of the app.

JONATHANEVAN D. 
Évaluation :
5

After the last time I rented from you and the hour and a half phone call I also had with a uhaul representative I wasn't looking forward to another experience with uhaul but this locations was great and friendly.

Tammy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
5

Employees top notch Very friendly Hours great Keep up great work

M C. 
Évaluation :
3

Rude blonde lady received the trailer. Personnel in office were friendly. Last thing I need after 3 days of driving is rude service.

Hamish B. 
Évaluation :
5

The customer service I was given was outstanding! Thank you very much

Sandra M. 
Évaluation :
5

It's a busy location so a little more space to wait in line would be great. Not a deterrent to business though. Service was amazing.

Gordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY B. 
Évaluation :
5

Very nice and very friendly. They took the trailer and connected it for me as well as disconnected for me. it was perfect

Greg J. 
Évaluation :
4

friendly, courteous and overall good experience

Stefan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rami F. 
Évaluation :
5

The only issue I have is, they never send my receipt.

Richard B. 
Évaluation :
4

Trailer still had dirt and gravel in it when I got there to pick it up. Staff worked with me to get it clean but we were delayed in the rain while we cleaned it

Paul M. 
Évaluation :
5

The staff is met were very good. Explained things very well and very professional.

Allan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

I liked the he facility very much, I had no issues of any sort and would recommend it to anyone

Joel E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE T.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Positive experience.

Kimberley Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Overall rating 11 out of 10!!! Excellent and friendly service. Thank you again! Robert Glista

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOSAMADO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOLAJITESLIM A. 
Évaluation :
5

A friendly welcome and assistance by two amazing persons.

Ahmed F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela c.  |  Expérience générale 
Évaluation :
5

almost a seamless pickup. Only problem originated from license expiry due to Covid-19 but was not a problem with associate checking me in. Thanks.

Robert M. 
Évaluation :
4

Initial reservation was pine valley . It was not set up properly to be picked up at 6. . Customer service helped and sent me to Towerline but I ended up being one hour behind a very tight schedule . Somehow with all the confusion the bill turned out being more than initially quoted . Not a good overall experience especially since I visited the Pinevally location the day before to see the pick up procedure and to make sure I had no problems as I had a busy day . Towerline was good.

Brent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

It was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.

Lori K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Process couldn't have been easier. And friendly staff

Deirdre D. 
Évaluation :
4

The manager on site was fantastic! However once I've returned my trailer I was charged twice on my credit card- thinking one was just a hold but it went through as a payment and not a hold- my contract receipt emailed to me shows no addition charge but it was taken off my credit card

Nicholas R. 
Évaluation :
5

Great survive quick and easy to pick up and drop off uhaul rental!

ANGELCARRIE JOY D. 
Évaluation :
5

Excellent service à la clientèle

Melissa H. 
Évaluation :
5

Just perfect!

Koyejo O. 
Évaluation :
1

It was not a great experience. I did not appreciate having my location (for pick up) changed multiple times. Also, on the day of, it was changed a few more times without my knowledge. It delayed my moving and it made moving so stressful.

Daniel S. 
Évaluation :
5

I've used this location before, and was just as impressed then.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne H. 
Évaluation :
5

I would continue to rate this location an 11 out of 10!!! I go across town just to use them. Keep up the excellent service and friendly, professional customer care. Thank you, Robert

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Franco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley L. 
Évaluation :
5

Add photos showing prior damage to interior seat and truck bed liner. Took my own in case needed but was ok as issues were also on record.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
5

Love the stuff that works there. Very professional very friendly. With that being said. Yes I have a disturbing thought on my head. Why everytime I end out paying extra. Just like last time I paid an extra amount for unnecessary reasons. And this one an extra feed because after hours services. Like that's kinda uncomfortable to bear with. I don't mind paying extra for reasonable reasons. But look let's take this last one for example. I made a reservation end out taking the trailer after my reserved time I rented for 8hours I can back just about 15 mins of not less from my returning time. Got charged a extra 20 $just for it. It's not even worth it to go there and make myself look cheap but cmon there's situation where it needs to be balanced as a client knows no one is re renting it at 8pm and I was just some mins late.

Miguel C. 
Évaluation :
5

The location is great

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne C.  |  Expérience générale 
Évaluation :
1

Dont pay for uhaul assistance.that dont do shit

Troy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paula a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zihao c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
3

Please make sure I can drop it off at the original location I picked to drop it off in the first place. It is ridiculous that we get told that we cannot drop off a uhaul because the place "has no space" when there was tons of room. Also I don't mind staying on hold for 20 minutes for a customer rep so I could talk to them about the drop off but the guy I spoke to was not very pleasant to speak to and very unprofessional and confrontational at the start therefore making me annoyed and also confrontational. Honestly would not recommend uhaul to my friends as I was treated poorly.

SEAN J. 
Évaluation :
3

Staff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.

JANET D.  |  Expérience générale 
Évaluation :
5

Great Customer Service :)

Carey T. 
Évaluation :
5

Nothing, had a great experience.

David L. 
Évaluation :
5

Wasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!

janicka g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
3

Originally I had a reservation to get the truck at a different location, but it turned out to be closed, even though this location saved the day how does it go from 19,95 to over 50 dollars for an hour of use.

Juan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine D. 
Évaluation :
5

Prompt and friendly service. Luke, I believe his name was, was extremely helpful and a pleasure to deal with. Would reccomended this location to friends and family.

OWENNEIL P. 
Évaluation :
5

Could not return using the after hours web site wouldn't recognize my location maybe using a bar code scan when returning would avoid this issue

Angelo C. 
Évaluation :
5

Kat is very knowledgeable and this location was organized and easy to deal with.

richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGEJUSTINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Nice people work there always has a good service

Oscar H. 
Évaluation :
5

Fast. Friendly service. Equipment always in excellent and reliable condition

Craig D. 
Évaluation :
1

When I originally book I requested 24hrs since I needed to leave belongings in UHaul overnight. I received a call asking if I could move my pickup to Towerline and that they would explain how to return vehicle. When I arrived for my booking the agent said I needed to return it by 11:00pm and that THEY do not do overnight bookings and if I was late I would be charged 250 $+ another rental fee. After pleading with agent they agreed to a 6:00am return. I am very disappointed and will NEVER recommend this location.

James A. 
Évaluation :
5

Very pleased was a client for almost 3 years. Staff was always polite and very helpful

phil c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

The website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.

Kevin M.  |  Premières impressions 
Évaluation :
5

Thank you for you help when I really needed it, it made things go smoothly for my move . Thanks again

Donna-Marie A.  |  Expérience générale 
Évaluation :
5

Staff are fantastic, very helpful

VERONICA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn P.  |  Expérience générale 
Évaluation :
5

Awesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.

LORI C.  |  Expérience générale 
Évaluation :
1

All my stuff was destroyed by mouse.

SHREYAS N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K.  |  Expérience générale 
Évaluation :
5

Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.

Mike T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin B.  |  Expérience générale 
Évaluation :
5

Thank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane

Jane Wright M.  |  Expérience générale 
Évaluation :
4

The only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.

andrew w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT L.  |  Expérience générale 
Évaluation :
5

We would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.

deborah m.  |  Expérience générale 
Évaluation :
5

The staff were amazing.Very helpful and Kind.

Melissa M.  |  Expérience générale 
Évaluation :
5

Cat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.

BRETT D.  |  Expérience générale 
Évaluation :
5

The staff here went above and beyond. Great group of people.

Vanessa g.  |  Expérience générale 
Évaluation :
5

Service was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.

Micah T.  |  Premières impressions 
Évaluation :
5

Very convenient and efficient once you secure a storage space. Great service!

Dzengo M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean T.  |  Expérience générale 
Évaluation :
5

Very accommodating staff..

Johann T.  |  Premières impressions 
Évaluation :
5

Such a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I'll recommend this uhaul facility to everyone.

YOUNGI Y.  |  Premières impressions 
Évaluation :
5

Always pleased when dealing with this location thank you

Kristan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIONA T.  |  Expérience générale 
Évaluation :
1

Your company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.

Matthew R.  |  Expérience générale 
Évaluation :
5

Would rent again.

renata s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Staff very helpful

Jamie B.  |  Expérience générale 
Évaluation :
5

First of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.

Yury K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malkiat L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S.  |  Premières impressions 
Évaluation :
5

Uhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.

Laura C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F.  |  Premières impressions 
Évaluation :
5

Everything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10

Harvey M.  |  Online Move In 
Évaluation :
5

Cat was very proffesional and helpful. I highly recomend to deal with U haul storage

Abdelilah F.  |  Premières impressions 
Évaluation :
5

Great service, great staff very helpful

richardo o.  |  Expérience générale 
Évaluation :
5

Really good service

corey r.  |  Expérience générale 
Évaluation :
4

Great Service.

ROBERT W.  |  Expérience générale 
Évaluation :
4

your storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one again

Lloyd C.  |  Expérience générale 
Évaluation :
5

The problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dolly

Susan C.  |  Expérience générale 
Évaluation :
5

Needed the facility immediately and everyone was friendly and accommodating. Would definitely recommend.

Elijah John K.  |  Expérience générale 
Évaluation :
5

This is the best facility. The manager and staff are very efficient and friendly.

JACQUELINE H.  |  Expérience générale 
Évaluation :
1

There was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!

Karen B.  |  Expérience générale 
Évaluation :
4

Merci

Naqueeb M.  |  Expérience générale 
Évaluation :
5

Well maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff

JIM M.  |  Expérience générale 
Évaluation :
5

Will continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.

gregory p.  |  Expérience générale 
Évaluation :
2

Wife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.

KEVIN H.  |  Expérience générale 
Évaluation :
5

Great service

SCHNEIDER C.  |  Premières impressions 
Évaluation :
4

Bien

Rebekah S.  |  Expérience générale 
Évaluation :
3

Rent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open

Haley A.  |  Expérience générale 
Évaluation :
5

Friendly and efficient staff who exemplify service excellence. Merci

John K.  |  Expérience générale 
Évaluation :
5

Could not have asked for better help

Kyle L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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