Maybe give them a heads up when they're picking up or dropping off on a Rays game day - it was DIFFICULT to get in and out of there.Nicole F.
Customer Reviews for U-Haul Moving & Storage at Tropicana Field
Pour nous contacter
Saint Petersburg, FL 33705
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented a Auto Hauler and they made sure it was hooked up correctly and all lights were working. Very helpful and professional. Upon returning they made it very convenient and fast by checking me in outside. Unhooked Hauler and left in a very timely manner.SCOTT G.
Le client n'a pas laissé de commentaire.Maria E.
Le client n'a pas laissé de commentaire.Ken N.
The only issue was each tire had different amount of air pressure. Had to stop for air. I would rent again from this location, staff was friendly and very helpful. Uhaul is the. Bestjoe T.
Le client n'a pas laissé de commentaire.KAREN E.
Le client n'a pas laissé de commentaire.larry M.
You may want to stop charging people for the gas. I really tried to fill the thank half full. How can you do that? With a full thank the pump does it for you. I hope not to use your services EVER AGAIN!!!Luis E.
Le client n'a pas laissé de commentaire.MARY M.
Super busy. Employees not acknowledging everyone waiting. Tried to do mobile pick up and still had to wait.CHELSEA J.
Exceptional service on a very busy morning.Richard C.
It's a scam when they tell you they will check you back in if you paid with a credit card. If you fill the gas tank back they still charge you at least for a gallon of gas. Miles are quoted by them yet they charge me 30+ additional miles. My charges was 25 $+ different.OPHELIA B.
Customer Service was excellent!Tenetia H.
Very helpful staff,friendly and very knowledgeable.WAYNE P.
Le client n'a pas laissé de commentaire.pavel P.
Le client n'a pas laissé de commentaire.Barry C.
The employee that helped us, don't know his name, was awesome. He hooked us up, was extremely friendly, and was a pleasure to deal with!William T.
Le client n'a pas laissé de commentaire.Rodney S.
Le client n'a pas laissé de commentaire.William L.
My hitch wiring was not installed correctly which caused damage to the wires, and my blinker light was blown due to installation error. Not replaced or fixed, I have to bring it to a third partyEmily R.
Le client n'a pas laissé de commentaire.Oscar A.
Customer care was excellent.CYNTHIA M.
Le client n'a pas laissé de commentaire.Reza A.
Le client n'a pas laissé de commentaire.Andrew C.
My 19,95 rental turned out to be much more expensive than I had planned All of the feesARLAN B.
Ordered online. No vehicle available. Staff able to resolve.Jeffrey G.
Le client n'a pas laissé de commentaire.PATRICKMCLAUGHLI M.
Le client n'a pas laissé de commentaire.Marlene B.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Pamela F. | Premières impressions
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Eddie R.
You need to have at least three people on especially at the end of the month and the beginning of the month. It is hard for two people to try to do everything as far as I could see. I was up there three different times and three different times there was at least four or five people in front of me waiting and I was there at least 30 minutes.alvin D.
Either give customers the equipment they order or don't charge them for it don't charge them for items they did not receive .Mekayla G.
Jimmy and his team took on installing a hitch on my Audi convertible, which was really challenging. They were very helpful and provided good advice through the whole process. I will be going back to them for any of my trailering or towing needs.richard H.
Le client n'a pas laissé de commentaire.Charles E.
Your customer service sucks!, forget it !!!!Muff T.
The last location we went to was fantastic. Definently recommend the final location. Still pending my 50 $refund because I was not satisficed by the first 2 locations.Christina L.
Stephanie was really nice and helpful..Steven R.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Raquib B.
I think you guys are a scam or should train employees better on your products & services. I rented a truck and had it a few days extra. Which was fine but to be told your insurance is 30 and then be told it's 30 a day is non sense. I was never told or shown on my paperwork the fine print because I would of declined paying a good chunk of your premium. I will never go back recommend or rent from u haul again. Thank you and enjoy your weekendJose D.
Le client n'a pas laissé de commentaire.Luis V.
The best customer serviceASHLEY G.
Le client n'a pas laissé de commentaire.wanda S.
Le client n'a pas laissé de commentaire.Ronald M.
Mobile pickup option was not smooth and not really feasible without assistance. 1) as to the app, having done the advance part, there were unexpected requests (alternate contacts etc.) at pickup; 2) no way to find the truck on site based on its number without assistance given size of the lot; 3) truck didn't have any of the accessories (trolley, hand truck, pads) that had been reserved; 4) front desk person at time of pickup (10:30) was rude; yes she had other customers, but the whole point of mobile pickup with reserved time (and clock running on rental) was not to have to wait; 5) as a result got the wrong (too small) dolly and the wrong hand truck as grabbed the only ones visible given lack of assistance and no furniture pads, resulting in glass breaking on painting; 6) even after finding truck and being instructed by app to go inside and jump line and request key front desk woman was rude and said to wait while she helped her two other customers; 7) upon entering truck it was blocked by repair people doing a windshield on another vehicle 8) couldn't do mobile drop off because i would have been charged for the loss of the furniture pads i had reserved but did not receiveStephen P.
Le client n'a pas laissé de commentaire.frank L.
Trailer came off hitch shortly after pulling out of location. Quickly attached back on and notified uhaul via phone due to being crowded from Rays game being let out. When I dropped off next day 1 employee available to help 10 customers. I told him about what happened he just said he would handle and then moved on. I use uhaul multiple times a year so was surprised at this poor experience beginning to end specifically this location.David C.
Le client n'a pas laissé de commentaire.ROBERT W.
The trailer had a blowout. I was delayed getting to my destination in time to drop the car off at a location that was only there for a limited time Saturday.....then not again until Wednesday the 25th. I was told I wouldn't be charged for the extra day. I found a repair place when the tire and rim blew out and got approval from uhaul to pay the vendor directly and then submit my receipt to the drop-off location to receive a reimbursement for my expense. The very rude gentleman at uhaul in St. Pete not only made me wait until he moved all his trailers around in the lot....after all that time waiting he then tells me that's a corporate thing....we don't do that here!!! I then called your customer service and waited on hold for 45 mins until I was disconnected by the person that came on the line. This was the worst customer service I've ever seen.Daniel H.
Le client n'a pas laissé de commentaire.BRAD S.
Le client n'a pas laissé de commentaire.Andrew W.
Le client n'a pas laissé de commentaire.Adrianna J.
Very friendly, efficient staff. Lots of equipment-excellent experience!John P.
Everyone was very professional & friendly. Would absolutely use them again!Brenda P.
Lots of vehicles to choose from. Professional and friendly staff.MAGALY P.
AC did not work on the truck. Movers booked through U-Haul never showed up.Chad K.
Only issue was tire pressure warning light was on and not resolved.George C.
Le client n'a pas laissé de commentaire.Kimberly C.
need another staff to get the vehicle while the other one is doing the paper work ( computer work). The line was so long with only one staff doing all the job.josefina D.
Nice people's.Ana P.
The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn't rent the truck 'from a certain distance', I didn't qualify for a free month. I'm Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.Patricia M. | Expérience générale
Le client n'a pas laissé de commentaire.TIMOTHY C.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.Brent B.
Staff more than 1 person. Jack was friendly but couldn't keep up with the pickups because he was alone. It took over an hour to get a prepaid/ordered trailer.. the lights on the trailer didn't work so we got upsized witch actually worked out better than planned. Send Jack some help!!Brian C.
Got charged for 2 gallons of gas after I dropped it off. Pretty sure the gas gauge was where it was when I picked it up.PATRICK M.
Le client n'a pas laissé de commentaire.Jonathon B.
Le client n'a pas laissé de commentaire.Ryan L.
I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.Christy W. | Premières impressions
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.Taylor A.
When we went to pick up our truck that was booked they could not find the keys. I understand that mistakes happen but Jack's attitude with the situation was almost like we shouldn't be surprised or upset that the vehicle that we booked wasn't available. I don't feel like he searched very hard for the keys and I felt like he expected us to be like oh well and walk away which we couldn't do because we needed the truck that day. He apologized several times to the people in line behind us that WE were slowing things down but he never once apologized to us for the inconvenience. We had to insist that he find us another vehicle because he wasn't making an attempt to find a solution for us. Once again, I totally understand that mistakes happen and that this was not Jacks fault, but he did not improve the situation with his attitude towards us. I know he was flustered but he could have at least apologized for the inconvenience.TEGAN C.
Could have worked with meNicole H. | Expérience générale
Le client n'a pas laissé de commentaire.Peter B.
The employee(I say singular because there was only 2 for a large scale franchise) Stephanie was fantastic. She was patient and courteous. Everything else about the experience was awful. The prolific lack of employees was nuts. I waited 45 minutes in line for a preapproved pick up. You should be ashamed of yourselves as an organization.Nate O.
Le client n'a pas laissé de commentaire.MATTHEW B.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.Sonam-Sangpo S.
Made reservation on line for 0930 and waited in line for more then 1 hour. The door to the trailer broke abd when I returned it the man advised me that that trailer had a broken hingeWilliam S.
Le client n'a pas laissé de commentaire.donya l. | Premières impressions
Le client n'a pas laissé de commentaire.Derrick D.
Le client n'a pas laissé de commentaire.Jason P.
The did not have the furniture dolly I rented in advance and there was no notice given in advance of the pick up, or I would have purchased one. Also computer glitches slowed down the check out process. Lastly the truck was not water tight and some of the contents got wet. I have not A's yet been able to determine if there is any damageChristopher B.
Le client n'a pas laissé de commentaire.derek W.
The rental was dirty especially the seats it had a smell to it and the inside of the truck was filthy I wouldn't recommend anybody to this store !!!!!!Ebony D.
Le client n'a pas laissé de commentaire.ALLIE A.
staff helped me drop trailer off during a hard rainfall. Very helpful.Russell F.
I've been trying to get the issues resolved for 2 weeks. This is the worst customer service experience i have had in quite a while. I am not going to walk away from this without resolution. I expect a live call from someone in executive management. My next step will be disputing charges and social media. I hate to resort to either but your failure to respond is unprofessional and clearly a display of your concern. Jennifer SanchezJennifer S.
Le client n'a pas laissé de commentaire.Amanda F.
Rented two dollies and a truck. The dollies weren't in the truck. I didn't notice because I saw them moving dollies so I didn't think to check. Called to see if someone could drop off dollies to where we were, down the street at self storage. Not able to leave to pick up dollies, I was on a time constraint and not willing to waste mileage or gas going back and forth. I called a spoke to Katherine, I was on hold for over a hour, Katherine told me â€œlet me get you over to customer service, we have to get a authorization from the region or district office for the dollies to be dropped offâ€. I was on hold for over a hour, waiting. No one ever picked up that transfer. Called back, spoke to Margaret she informed me that that's not a real thing or she has never heard of it and basically said, I'm out of luck. Super fun! To end on a positive, I did have a great experience returning the truck. Kudos to Mr. J. Beck.Nyah S.
Le client n'a pas laissé de commentaire.Kelly K.
Le client n'a pas laissé de commentaire.ANDREA G.
DId mobile APP but needed help and the attendant at tropicana in St. Petersburg was a true angel and was soooo patient and helpful.CHRISTOPHER F.
Le client n'a pas laissé de commentaire.darryl M.
Le client n'a pas laissé de commentaire.NEAL W.
Le client n'a pas laissé de commentaire.Clifford R.
Le client n'a pas laissé de commentaire.patrick M.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.CALVIN D.
Le client n'a pas laissé de commentaire.ESTEBAN R.
Le client n'a pas laissé de commentaire.Charles R. | Premières impressions
Le client n'a pas laissé de commentaire.Mitchell H. | Expérience générale
I had a wonderful experience with the storage unit I'm very happy with the service that I receivedkeosha s. | Expérience générale
Le client n'a pas laissé de commentaire.Phelonda L. | Premières impressions
Great place to store things! It's the moving out that's a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it's 80 degrees in that breezeway 5 minutes feels like forever. Overall I'm glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.Haley H. | Expérience générale
The only thing that I can say is everything will go well satisfying to me.Carolyn J. | Premières impressions
Le client n'a pas laissé de commentaire.samona j. | Expérience générale
Le client n'a pas laissé de commentaire.Zoe C. | Expérience générale
Le client n'a pas laissé de commentaire.Imani W. | Expérience générale
The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facilityBRYAN B. | Expérience générale
There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn't believe it. I was told management would get back to me to offer a resolution. It's been 3 days and not one phone call, email or text. This is utterly embarrassing.CHRISTOPHER J. | Premières impressions
Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.Kristopher M. | Premières impressions
Comstomer service agent told me about it cant remember her name but she was very helpfulLABRIAN B. | Premières impressions
Le client n'a pas laissé de commentaire.John P. | Online Move In
The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.james p. | Premières impressions
Le client n'a pas laissé de commentaire.Denise O. | Expérience générale
Le client n'a pas laissé de commentaire.jamie s. | Premières impressions
The owner was very helpful! Set us up with everything we needed to store our things.Haley H. | Premières impressions
Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!Kyle L. | Premières impressions
And I'm sure I'll use you guys in the futureFelicia M. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona D. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN G. | Premières impressions
The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn't the fastest on the planet. Overall I had a positive experience.MATTHEW H. | Expérience générale
Le client n'a pas laissé de commentaire.joe H. | Premières impressions
Le client n'a pas laissé de commentaire.Philip P. | Expérience générale
I don’t have enough roomBraden C. | Expérience générale
I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.Kyle E. | Online Move In
This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.BRUCE H. | Premières impressions
Service was great just the smell not Pleasantrobin w. | Expérience générale
Very clean facility and friendly staff.lewin m. | Expérience générale
The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.Eric A. | Expérience générale
Le client n'a pas laissé de commentaire.joe s. | Expérience générale
Le client n'a pas laissé de commentaire.jeffery c. | Expérience générale
Le client n'a pas laissé de commentaire.edward G. | Premières impressions
I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.Thomas P. | Expérience générale
There was a reservation error. The centralized reservation system gave me lockers that didn't exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.richard k. | Expérience générale
Le client n'a pas laissé de commentaire.Santiago A. | Premières impressions
I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.patricia d. | Expérience générale
After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.joshua m. | Expérience générale
The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in itRamona D. | Premières impressions
There were cockroaches in my storage unit. Very disgusting!Alex Z. | Expérience générale
Le client n'a pas laissé de commentaire.Robert N. | Expérience générale
Le client n'a pas laissé de commentaire.Natashia t. | Expérience générale
Le client n'a pas laissé de commentaire.George K. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL C. | Expérience générale
Clean facility ,well maintained and helpful staff!Mary Kay S. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley P. | Expérience générale
Le client n'a pas laissé de commentaire.daniel b. | Expérience générale
Le client n'a pas laissé de commentaire.Frederick H. | Premières impressions
Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.Keshia K. | Premières impressions
Elevator needs to be leveled to upper floors so it’s easier to get dollie offJasmine D. | Premières impressions
The staff was excellent. Very helpful.Kerry O. | Premières impressions
Most awful experience of my lifeSCOTT V. | Premières impressions
Le client n'a pas laissé de commentaire.keosha s. | Premières impressions
The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.Todd S. | Premières impressions
Excellent service!Carol H. | Premières impressions
Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unitashley p. | Premières impressions
Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.Harolyn J. | Premières impressions
Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locatiThomas P. | Premières impressions
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