Customer Reviews for U-Haul Moving & Storage at Tropicana Field

6 590 évaluations

975 2nd Ave S   Saint Petersburg, FL 33705

(727) 821-0006

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(727) 821-0006

975 2nd Ave S
Saint Petersburg, FL 33705

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanton C. 
Évaluation :
5

The customer service was top notch amazing!

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
1

I was surprised that what I thought was going to be a positive - 5 out of 5 stars experience - turned into a nightmare during the return process. There is NO WAY I would recommend your facility. If you want to know more you have my permission to call me. Merci.

Bret I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne O. 
Évaluation :
5

Best place to rent any kind of truck. Just make sure you make a reservation.

kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward R.  |  Expérience générale 
Évaluation :
3

The amount I paid for a 10 ft uhaul for the miles was inside for a single trip there and back, overall good but the price is a bit too kuch

hector F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha T. 
Évaluation :
5

Have same size truck available as ordered. Have cart as ordered. Have blankets as ordered.

R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charnell B.  |  Expérience générale 
Évaluation :
5

The gentleman who received me was quick, concise, and explained everything.

Donald D. 
Évaluation :
5

Service was excellent

peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

indira M. 
Évaluation :
2

They did not include the dolly and confirmed that they had.

Juri H. 
Évaluation :
5

Don was exceptional from beginning to end. Super helpful and personable. Made my entire experience awesome. My only issue is with the truck. It was having transmission issues and was a little worrisome.

Shelby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denecia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Kind courteous fast and professional service.

Scott R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

veronica W. 
Évaluation :
5

Pick up and drop off we're fast

Steven J. 
Évaluation :
5

Excellent service à la clientèle. Friendly staff ; clean truck ! Will use this location again

Leigh Ann T. 
Évaluation :
1

Very rude and un professional on phone the way they talk and not allow to used throw trash ..

Melissa B.  |  Expérience générale 
Évaluation :
5

I was suppose to have installation of a trailer hitch on Monday. I dropped off my car on Sunday because that was the only time I could. Later that day they called me to say it was done! Worked out perfect and was done a day earlier! Would definitely go back there if I need service again!

Molly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lukasz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

javier S. 
Évaluation :
5

Dont commit fraud. They charged ne for Gas, when i filled the tank, they charged me for Insurance when I declined the coverage, I have my own insurance that covers me in my Rentals. I will tell every one I know to use Budget Truck, because they are more fair and not shady like U-haul.

ERIC R. 
Évaluation :
5

Thank you very much for your service.

clementine r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Partner with Uber/Lyft to provide a ride to/from home for those picking up or dropping off equipment.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnaldo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harrison M. 
Évaluation :
5

NOTHING! This was so smooth. I was a walk-in customer, no reservation. Don took care of me and he was knowledgeable, organized, and quick. I was in and out in a few minutes. Then, Rico brought the truck to me. Last place i rented from, i had to go find my truck in the parking lot. I got my estimate, went on my trip, came back, and checked out in two minutes.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria T. 
Évaluation :
5

The GM was amazing

Nick S.  |  Expérience générale 
Évaluation :
5

After my very long drive I was greeted by a very kind man with smile. He made small talk and made me feel appreciated. Those small gestures are huge in my opinion.

julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

I was given a 2 hour window for service and they were done in one hour. Great job, staff friendly and knowledgeable.

Billie B. 
Évaluation :
5

Rico and his team always do ana amazing job making sure our vehicle is available and ready for us to pick up when scheduled.

Derek G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocky P. 
Évaluation :
5

Great location, quick and very helpful.

Matt H. 
Évaluation :
5

The employees were very efficient and helpful .

richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

The owner rented me a car hauling trailer. Hooked it up, checked liglts. All went well. On return he unhooked trailer and waved a polite goodbye! I wish I could get this kind of service everywhere. Thank you and my Buick thanks you.

Joel Z. 
Évaluation :
1

Not only was the tank of gas given to me with a whisper of gasoline (26miles left on the tank) but I was told by the “gentleman” (who pretends to be nice but provides misleading information), claimed that I would get a credit if I returned the vehicle with more gas than what I received it with. There was a $14 credit on my invoice which doesn't not account for a dent of that $110 required to fill the tank to begin with. This location is a disgrace, they often provide incorrect info, they tried billing me twice for the auto transport too, had I not caught it and insisted I had paid for it during my earlier visit. Get it together. I tried filing a formal complaint over the phone for this location and the hold times are astronomical. Is that because of the frequent complaints Uhaul gets?

MONIKA A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Staff was very helpful

Nathan W. 
Évaluation :
3

Truck was given with just a breath of gasoline, had to scramble to find a location to pump gas at, and that first gas tank was $110,98 but the "credit" I was given was $14, that's not even a dent on how much gas these trucks require. When I went to pick up auto-transport, was about to get double billed, if not because I caught it. Uhaul has consistently had issues with disclosing fees and nickel and diming people. BUT that being said, the staff is always eager to help, pleasant to work with, polite. Had a prior mess of a situation at this location which is why I still wouldn't recommend it to a friend.

MONIKA A. 
Évaluation :
5

It was excellent thank w

Keith M. 
Évaluation :
1

Incorrectly overcharged for over mileage (traveled less than my originally stated 222 miles) and then was treated extremely unprofessionally by Grant - who rudely stated I did travel the stated over mileage then hung up on me as I was trying to explain the facts. An absolute shame as the other team members were very kind upon pick-up and was trying to reserve another van. Awful customer experience unfortunately.

Nikole K. 
Évaluation :
2

They delayed my checkout of the truck By 45 minutes due to system issues but didn't care when I showed up 2 minutes later than closing on the same day to pick up my towing equipment. Had a complete attitude of disregard about the fact that their delay and refusal to stay 2 minutes late to let me complete my move according to schedule. I had to completely rework my moving plans and take an extra day off of work. No compensation or apology was offered by this location. I hope I never have to do business with them again now that I'm no longer in st pete.

Benny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
2

I went and filled the tank up all the way on full and they wanna say it was short on gas and charge me when the tank was on full but when I was there with them when he was doing expection he said the gas was full but when I leave it's a whole different story

Crystal M. 
Évaluation :
5

I was charged by the rental location ($552), and the location where I cancelled a prior rental reservation at the instruction of the rental location after when installing a hitch, and it had the trailer I needed. I need UHaul to refund me for the cancelled reservation it has charged me for in for ($339).

Kirsten S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Pricing a bit high but the facility is very secure and loved the helpful staff and access hours - thanks for keeping my stuff safe.

Jacinta C.  |  Expérience générale 
Évaluation :
5

Prices are reasonable, pick up and 24 hour drop off is very convenient and user friendly. App is great!

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE L. 
Évaluation :
5

Excellent service. Quick and efficient.

Daniel Z. 
Évaluation :
3

Make sure no check lights are on the vehicle before renting. Had pick up of 8am mobile. Got there, got key, found van all no prob. Ready to start our trip and start van and tire service monitoring light on and tire pressure light flashing. Office is closed. Had call uhaul customer care to help in what to do. Could have been avoided.

Janice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal C. 
Évaluation :
5

Excelent experience

Juan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian G. 
Évaluation :
2

Further inspection of the vehicle prior of leaving. There was a personal lock the trailer before left. That was pretty frustrating where I had to travel back to the facility

MItchel W. 
Évaluation :
5

Easy to set up. Easy to unload. Quick turn around! Super professional

Robert H. 
Évaluation :
1

I reserved a van. I got a truck. There was a van on the lot when I arrived and when I returned. They said it was reserved for someone else, but my reservation was first. The truck I got was too big for my needs and I wasn't able to get a few heavy things in it at all. I was moving all by myself. They didn't seem concerned for my needs or even apologize for the inconvenience. Overall driving a truck with a cracked windshield, 2 dash lights on and that didn't suit my moving needs gives me no reason to look at U-Haul for my moving needs. The reason I needed this vehicle was because I am having new floors installed. I will need to move everything back in a few months. I had to pay someone to move the items I couldn't lift into the truck. It cost me double.

Louise K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Super easy. Excellent, helpful staff.

Gregory T. 
Évaluation :
5

Go to this location evertime

Sherri L. 
Évaluation :
3

Not enough spaces to drop of trucks after hours.

Brandon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Best Service, Checked in and out in minutes . Highly recommend this location !!!!

Americo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R. 
Évaluation :
3

I ordered a furniture dolly which was confirmed at pickup, but not included when I picked up the truck. I didn't notice this until I got home (which is my bad). Anyway, we managed the move without the dolly, and I was credited for it on returning the truck, which was nice. This wasn't a negative experience, but I can't really rate it above average.

Cedric H. 
Évaluation :
4

This location positive Disappointed that the reservation pick up location was changed without any text or email from UHaul - this is the second rental where had to move locations. Attitude of person at the original N St Petersburg location also disappointing - defensive, aggressive and not customer centric at all and spoilt the brand image of UHaul.

SIMON D. 
Évaluation :
5

Representative went out of his way to correct a billing mistakw

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doretha E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cary D. 
Évaluation :
2

A waiting area would be nice. Hitch was installed poorly and improperly.

Glenda S. 
Évaluation :
5

Fast service, fair pricing, quick turnover time to get the part

Mitchel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinod L. 
Évaluation :
1

The job wasn't finished - I found an panel in my trunk that wasn't out back. I returned to have it out back and was treated very rudely by the staff and told they wouldn't do it.

Jane V. 
Évaluation :
5

A very pleasant experience. Rapid service and excellent results.

JOSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda W. 
Évaluation :
4

Friendly helpful staff

micheal c.  |  Expérience générale 
Évaluation :
3

The reservation price was not honored- it was changed at check in to charge more.

KARIN K.  |  Expérience générale 
Évaluation :
5

Think it would be more helpful if closing hours weren’t till dark

Tamby W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michell a.  |  Expérience générale 
Évaluation :
5

Good service

Edward R.  |  Premières impressions 
Évaluation :
4

A little expensive bit good service

jeremy s.  |  Premières impressions 
Évaluation :
5

Thank you, Will definitely use again.

tameka b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laura k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvinette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tameka b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawanda b.  |  Expérience générale 
Évaluation :
4

I was a GM for 18 years and know what it's like to maintain a facility like this. It was clean and the storage room was spot on with the green zip tie and green tag with date recorded on it. It was a fairly secure building except for a few creepys hanging around…but every place has its own. All in all great job to the GM and staff, like Joe Shoen says "we have the TAj Mahal why go any place else".

BRIAN N.  |  Premières impressions 
Évaluation :
5

the code given in the online confirmation email was completely wrong. If we had shown up after hours, it would have been a disaster. Fortunately, the office was open and the staff were all incredibly helpful. Very happy with the experience.

Jennifer M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN THOMAS A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget G.  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff!

Celeste A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donya l.  |  Expérience générale 
Évaluation :
5

My items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.

Dawn B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rachel s.  |  Premières impressions 
Évaluation :
3

When I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!

Lawanda L.  |  Expérience générale 
Évaluation :
2

Price raise

JUSTIN L.  |  Expérience générale 
Évaluation :
1

Staff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.

DAVID R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sade B.  |  Premières impressions 
Évaluation :
5

I can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!

Karen K.  |  Expérience générale 
Évaluation :
5

Thank for your help.

Willie B.  |  Premières impressions 
Évaluation :
5

The staff member-that help me were very exceptional he walked in through everything . He's get a 10 plus

Eloise G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaneeka n.  |  Premières impressions 
Évaluation :
5

Grant, James and Walter were great to work with. Merci pour votre patience.

Zelda B.  |  Expérience générale 
Évaluation :
5

The guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I'm a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.

Jacinta C.  |  Online Move In 
Évaluation :
5

Helpful Knowledgeable Friendly Staff Excellent Service

Gail L.  |  Expérience générale 
Évaluation :
1

Would give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.

CHRISTOPHER J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tisa M.  |  Expérience générale 
Évaluation :
3

The facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while

William S.  |  Expérience générale 
Évaluation :
5

Staff Is GREAT!!!

Lou S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS S.  |  Expérience générale 
Évaluation :
5

James was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.

Sonya M.  |  Premières impressions 
Évaluation :
4

This store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.

BRUCE H.  |  Premières impressions 
Évaluation :
4

Due to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.

jacqualey c.  |  Expérience générale 
Évaluation :
5

Merci

Phelonda L.  |  Expérience générale 
Évaluation :
2

There was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn't know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn't move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn't answer the phones and no one called me to tell me it was fixed! Very poor customer service!

susan w.  |  Expérience générale 
Évaluation :
5

James the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much

Colleen M A.  |  Expérience générale 
Évaluation :
4

Got the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.

Adrien M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H.  |  Online Move In 
Évaluation :
5

The storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.

jim a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F.  |  Premières impressions 
Évaluation :
3

The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn't rent the truck 'from a certain distance', I didn't qualify for a free month. I'm Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.

Patricia M.  |  Expérience générale 
Évaluation :
2

I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.

Christy W.  |  Premières impressions 
Évaluation :
1

Could have worked with me

Nicole H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

donya l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell H.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience with the storage unit I'm very happy with the service that I received

keosha s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phelonda L.  |  Premières impressions 
Évaluation :
3

Great place to store things! It's the moving out that's a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it's 80 degrees in that breezeway 5 minutes feels like forever. Overall I'm glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.

Haley H.  |  Expérience générale 
Évaluation :
5

The only thing that I can say is everything will go well satisfying to me.

Carolyn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samona j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoe C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Imani W.  |  Expérience générale 
Évaluation :
4

The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility

BRYAN B.  |  Expérience générale 
Évaluation :
1

There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn't believe it. I was told management would get back to me to offer a resolution. It's been 3 days and not one phone call, email or text. This is utterly embarrassing.

CHRISTOPHER J.  |  Premières impressions 
Évaluation :
4

Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.

Kristopher M.  |  Premières impressions 
Évaluation :
5

Comstomer service agent told me about it cant remember her name but she was very helpful

LABRIAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Online Move In 
Évaluation :
5

The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.

james p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie s.  |  Premières impressions 
Évaluation :
5

The owner was very helpful! Set us up with everything we needed to store our things.

Haley H.  |  Premières impressions 
Évaluation :
4

Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!

Kyle L.  |  Premières impressions 
Évaluation :
5

And I'm sure I'll use you guys in the future

Felicia M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ramona D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN G.  |  Premières impressions 
Évaluation :
5

The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn't the fastest on the planet. Overall I had a positive experience.

MATTHEW H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joe H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip P.  |  Expérience générale 
Évaluation :
2

I don’t have enough room

Braden C.  |  Expérience générale 
Évaluation :
1

I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.

Kyle E.  |  Online Move In 
Évaluation :
4

This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.

BRUCE H.  |  Premières impressions 
Évaluation :
5

Service was great just the smell not Pleasant

robin w.  |  Expérience générale 
Évaluation :
4

Very clean facility and friendly staff.

lewin m.  |  Expérience générale 
Évaluation :
4

The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.

Eric A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward G.  |  Premières impressions 
Évaluation :
3

I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.

Thomas P.  |  Expérience générale 
Évaluation :
5

There was a reservation error. The centralized reservation system gave me lockers that didn't exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.

richard k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago A.  |  Premières impressions 
Évaluation :
4

I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.

patricia d.  |  Expérience générale 
Évaluation :
3

After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.

joshua m.  |  Expérience générale 
Évaluation :
4

The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it

Ramona D.  |  Premières impressions 
Évaluation :
3

There were cockroaches in my storage unit. Very disgusting!

Alex Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natashia t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C.  |  Expérience générale 
Évaluation :
5

Clean facility ,well maintained and helpful staff!

Mary Kay S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H.  |  Premières impressions 
Évaluation :
5

Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.

Keshia K.  |  Premières impressions 
Évaluation :
5

Elevator needs to be leveled to upper floors so it’s easier to get dollie off

Jasmine D.  |  Premières impressions 
Évaluation :
4

The staff was excellent. Very helpful.

Kerry O.  |  Premières impressions 
Évaluation :
2

Most awful experience of my life

SCOTT V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keosha s.  |  Premières impressions 
Évaluation :
5

Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 

david a.  |  Expérience générale 
Évaluation :
1

We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.

Carrie H.  |  Expérience générale