I wish i had the gentleman's and ladies name that assisted me with a 5x8 trailer. They were so nice and efficient. This was not the closest location to use but for some reason i choose it anyways and will choose this again. Excellent service.Clyde S.
Customer Reviews for U-Haul Moving & Storage at Tropicana Field
Pour nous contacter
Saint Petersburg, FL 33705
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Super friendly staff and very helpful. Quick and prompt service.Lori G.
Le client n'a pas laissé de commentaire.Brandon F.
Le client n'a pas laissé de commentaire.Rick L.
Everything was quick! Quick check in. Even quicker check out. The U-Haul truck ran great and well maintained. Great jobs guys!Frank C.
Le client n'a pas laissé de commentaire.Luis V.
Le client n'a pas laissé de commentaire.Leslie W.
Make sure all items are together. I ordered a dolly but did not get one. Employee that helped me was very good, a very nice guy. The other guy there had an angry customer and was not so professional. Also I tried to confirm that my furniture would indeed fit and the guy told me it wouldn't be a problem, ended up not fitting. That made the move much harder.Nicolas C.
Good experience, fast and efficient check in and check out....great staff interaction!!Henry R.
Le client n'a pas laissé de commentaire.Chuck G.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.David M.
They charged me for a full tank of gas despite my returning the truck with more gas than I picked it up. Corporate refunded me, thankfully. but it makes me think this is a racket at this location.Alex M.
Great, fast, friendly.Patrick J.
Le client n'a pas laissé de commentaire.Farhod N.
The truck's fan stops working when you start driving it, so the AC was pretty much non-existent. The truck was clean. I like this location because it has a lot of selection and the staff is efficient.Mary B.
Le client n'a pas laissé de commentaire.Bob S.
The UHaul app seemed to be having problems and I could not sign-in by phone. The staff were excellent and got me through the process just as fast and the app log-in.Hugh J.
Everyone was so polite and the process was fast and efficient. Thank You to Don Fontaine for hooking it up and to JJack Marvell for the fast and easy .patti S.
i could not rent what I wanted because it wasn't a receiver hitch, it was a bumper hitch on pickup truck. What the hell diff does that make that i can't pull a motorcycle trailer! Silly rule that cost me money to rent a 15 ft truck with a ramp instead. Fix that silliness.Jeffr K.
Le client n'a pas laissé de commentaire.Christopher J.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.Rachel D.
I reserved a motorcycle trailer 2 months in advance. I ended up with a 6x12 enclosed trailer. Just made loading and unloading bike difficult. (No ramp) U-Haul did give me enclosed trailer for same price as motorcycle trailer. When I arrived home with the trailer, it was full of leaves and eight blankets. The personnel at this location were awesome and my comments are not intended to get anybody in trouble at this location.Mark S.
Le client n'a pas laissé de commentaire.Alrick L.
Le client n'a pas laissé de commentaire.Tamara H.
Le client n'a pas laissé de commentaire.Richard W.
Professional as alwaysPeter C.
I have visited this location several times. No problems. Checkin was quick.Annie S.
Staff always patient, efficient and courteous. Always go the extra mile to help.MELANIE G.
Jack very polite and helpful. Was in and out in less than 30 minutes. Keep up the good work!Bob S.
Did not appreciate my pick up location being changed at the last days to one that was far away and in the middle of the busy city. Instead of 2 miles down the road like I asked for a month in advance. Made me extremely unhappy!!!Dale E.
Stop charging me for stuff after I've already checked out the uhaul and dropped it off. You guys are artists and I'll never use this company again.Victor L.
The crew there is always great and very friendly, they do their best to get you in and out. It's the best location I've used and I've used a lot of U-HaulsJulia G.
Le client n'a pas laissé de commentaire.karl H.
Staff is professional Highly recommend !!Americo P.
Staff was great! Your backoffice systems need helpâ€¦Jon C.
Le client n'a pas laissé de commentaire.TODD R.
The trailer leaked and ruined a 350 chair!!Leslie W.
Le client n'a pas laissé de commentaire.JORDAN B.
Follow commitment to call the evening before pickup to confirm pickup time. This did not happen for my pickup and when I landed at the airport I had a email and voicemail that my reservation was cancelled. I called and it was reinstated so it all worked out. Just that this could have been avoided if the process was followed.David R.
Le client n'a pas laissé de commentaire.Adrian Y.
I'd like someone from cooperate to call me. I was threatened by your employee and have it all on recording due to the fact your employee messed up my truck I went to go with him he proceeded to tell me he doesn't care about this job and to go fuck myself he is trying to go home. All on recording. Unprofessional and ignorance is here! The two black gentlemen were lovely that wanna be they have working for him is speaking about coworkers right infront of customers with another employee. Even the gentlemen this Wana be has to work with even was becoming annoyed from his behaviorTaylor N.
Le client n'a pas laissé de commentaire.William B.
Your app is awful. Will avoid using U-Haul in the futureMARK S.
Le client n'a pas laissé de commentaire.Matthew W.
So slow it's ridiculousZachary R.
Le client n'a pas laissé de commentaire.Robby B.
Le client n'a pas laissé de commentaire.andrew S.
The a/c didn't work the try didn't want to drive I need my money backDiana M.
It was given to me with only a half full gas tank, so I had to go fill it up before I left the next morning- didn't need that extra chore! This was not my first or second choice for pickup. I counted on walking to the first site that is very close to my house, but instead had to get my brother-in-law to take me to the Tropicana on his way to work!!!Debra M.
Le client n'a pas laissé de commentaire.david F.
Not enough staff. When returned van rental, the sign said wait with vehicle. Waited 10 minutes. No one showed up. Had to go looking for staff to assist.BINDA K.
The fuel when I checked out the truck was not the amount that they said it was I arrived back at the location three minutes before closing to find that they wouldn't let me in and had to do self check out. Did not know how to upload the new picture of the fuel discrepancy and now I'm being told it's too late . I would like this reviewed and a credit made if extra fuel charges are applied as I returned the truck with more fuel than I receivedLeslie W.
Le client n'a pas laissé de commentaire.Christie M.
Great location and very professional peoplePAUL E.
Have furniture blankets available for rent. If they would have been available I would have rated with excellent. Staff was very helpful and friendly.Patti R.
Drove the truck from Florida to Ohio. Ran great- plenty of power when loaded. Return was super easy.William F.
Fix your terrible android app. It refused to upload pictures for truck return. I had to log into my account on my girlfriends iphone to complete an after hours return.Alex M.
Le client n'a pas laissé de commentaire.Janice B.
Don't accept reservations for locations that don't have the trailer you booked.David L.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Robert H.
A month!! It took Uhaul a month to lose and find my container. Multiple calls and always a â€œit will be there tomorrowâ€. Uhaul even charged me an extra month storage while it was lost and haven't refunded it. Bad customer service. No follow up.Owen G.
I don't have the address to where i am going. I asked for a florida and I think the address is LA. Contacted customer service via chat and didn't get my question answered.Dana G.
John was great he could not have been more helpfuldavid F.
Quick and easy.Daniel Z.
Le client n'a pas laissé de commentaire.Leroy H.
When I arrived at 7:15am there were two associates helping one customer with a refund. This should only take one associate. I stood there for 15 minutes waiting to be checked in on a trailer I had all set up online. I even did the online check in with my license uploaded. They should have split up the associates between myself and the other customer. Once paperwork started inside, the associates had me go outside to the trailer and pull it out of the way. Then back inside to complete remainder of the paperwork. I have rented from another uhaul 50+ times over the past two years and this location does not seem organized. I only went there because the normal location I go to didn't have the trailer available. This process took 45 minutes where the other location has it completed in 15 minutes. I know it might not seem like much of an problem to most, but when you run a business and need a trailer fast, time is crucial. This location could use some organizational help.Travis K.
Le client n'a pas laissé de commentaire.andrea L.
Was good experienceWALTER D.
Le client n'a pas laissé de commentaire.EDIN A.
Le client n'a pas laissé de commentaire.Cameron S.
Very good experience ! Helped make our Easter Sunrise Service a great success.Kirby M.
I booked through online and was promised a 20-foot truck, only to be left hanging and forced to upgrade at the last minute and forced to pay over 50 % more. Then due to not getting the correct pickup location, I was late getting the truck, this then made me miss the window to load, and of course, unload, which added a week of un wanted to hire, I truly feel you should refund a percentage of the charges. and take responsibility, it would have worked out cheaper to have sim ply paid a removalist to do everything.colin R.
Le client n'a pas laissé de commentaire.James C.
Don't double charge customersKevin W.
Keep up the good workEric H.
Le client n'a pas laissé de commentaire.Ramond A.
The license plates were dated as expiring on March 31, 2022. We were nervous about being stopped by police for having expired plates.gloria Y.
The gentleman who I spoke to on the phone Friday afternoon and who checked the equipment back in on Sunday was amazing! Thoughtful, helpful & kind. Unfortunately the guy who checked me in on Saturday morning-Jack??- was a total jerk. Sarcastic, unhelpful and basically scammed me do he could get the equipment back earlier to rent to others. Instead of telling me when it was due back, he asked me when I would like to return it. It was due Monday morning and I said I was going to try for Sunday if possible. He said he just needed a specific time for the paperwork. So I said 12. He never said that changed the length of my contract. When I called Sunday morning, Jasmine was lovely, but advised she couldn't chss as age it without a fee. So she transferred me to scheduling for help. I believe the scheduling witch was named Haley. So nasty. Threatened to hang up on me. Just a horrible person. So for every good employee you have, there is another that makes it a nightmare to do business with you. The pickup truck wreaked. Smelled sort of like an old ashtray, but worse. Couldn't drive without an open window.Becky S.
Greet the customer when entering the buildingRobert T.
The person on the desk was curt, impatient, and not particularly helpful. The pick up truck I reserved online was not available, so I had to take a larger truck. We had to ask to be shown how to unlock the back door to the truck. The agent did demonstrate, but seemed anoyed to do so. Overall, I was happy with the equipment and ease of online booking provided by UHaul, but the company could benefit from some customer service training. Pleasant service providers are a real asset to any company.Susan V.
I had a truck for 2 hrs. You charged me for 3 days and a double safemove charge. Now I need to call your location first thing in the morning to fix this and I need to call my bank to inform them that it is an incorrect charge..... So no, I'm not happy at allShad L.
Very easy to understand how to workMatthew R.
This is the 2nd time the odometer didn't match the paperwork which cost me more money. No, I didn't notice it when I first took the truck but I did tell the worker when I returned it and I emailed after the fact but nobody has tried to resolve this issue. I don't know what happens there to cause that issue but It's not right. I have rented cars around the country many times and never had this happenArthur S.
The guy that checked me in and out was extremely pleasant to deal with.Avion W.
Nice and easy also fastarthur F.
Got truck at 2/4 fuel return it on full fuel and early and did not even get a credit to another rental even a discount rental on my unit would have been appreciated renting unit for over 7 yearsBEENO G.
Very helpful staff. I was treated with respect and everyone assisted me me as a single woman.Dina M.
Le client n'a pas laissé de commentaire.ALEXANDRA C.
Need additional associates - Location is always very busy. Long wait time.James R.
Le client n'a pas laissé de commentaire.Jaquez M.
Le client n'a pas laissé de commentaire.Michael T.
The brakes were awful truck runs awful and paid for a dolly I couldn't use we couldn't loosen the wing nutTami S.
Le client n'a pas laissé de commentaire.Lashawn W.
Le client n'a pas laissé de commentaire.Carol H.
Old system for retrieving your keys if you pick up after hours. Another customer and I could not get the key out and wasn't told the correct box. Drove 80 miles just to not be able to get keys.Charledric H.
Le client n'a pas laissé de commentaire.Bridget G. | Premières impressions
Helpful and friendly staff!Celeste A. | Expérience générale
Le client n'a pas laissé de commentaire.MARY S. | Premières impressions
Le client n'a pas laissé de commentaire.donya l. | Expérience générale
My items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.Dawn B. | Expérience générale
Le client n'a pas laissé de commentaire.rachel s. | Premières impressions
When I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!Lawanda L. | Expérience générale
Price raiseJUSTIN L. | Expérience générale
Staff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.DAVID R. | Expérience générale
Le client n'a pas laissé de commentaire.Sade B. | Premières impressions
I can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!Karen K. | Expérience générale
Thank for your help.Willie B. | Premières impressions
The staff member-that help me were very exceptional he walked in through everything . He's get a 10 plusEloise G. | Premières impressions
Le client n'a pas laissé de commentaire.shaneeka n. | Premières impressions
Grant, James and Walter were great to work with. Merci pour votre patience.Zelda B. | Expérience générale
The guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I'm a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.Jacinta C. | Online Move In
Helpful Knowledgeable Friendly Staff Excellent ServiceGail L. | Expérience générale
Would give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.CHRISTOPHER J. | Expérience générale
Le client n'a pas laissé de commentaire.Randall S. | Premières impressions
Le client n'a pas laissé de commentaire.Tisa M. | Expérience générale
The facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a whileWilliam S. | Expérience générale
Staff Is GREAT!!!Lou S. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS S. | Expérience générale
James was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.Sonya M. | Premières impressions
This store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.BRUCE H. | Premières impressions
Due to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.jacqualey c. | Expérience générale
MerciPhelonda L. | Expérience générale
There was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn't know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn't move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn't answer the phones and no one called me to tell me it was fixed! Very poor customer service!susan w. | Expérience générale
James the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so muchColleen M A. | Expérience générale
Got the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.Adrien M. | Online Move In
Le client n'a pas laissé de commentaire.Rachel H. | Online Move In
The storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.jim a. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela F. | Premières impressions
The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn't rent the truck 'from a certain distance', I didn't qualify for a free month. I'm Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.Patricia M. | Expérience générale
I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.Christy W. | Premières impressions
Could have worked with meNicole H. | Expérience générale
Le client n'a pas laissé de commentaire.donya l. | Premières impressions
Le client n'a pas laissé de commentaire.Charles R. | Premières impressions
Le client n'a pas laissé de commentaire.Mitchell H. | Expérience générale
I had a wonderful experience with the storage unit I'm very happy with the service that I receivedkeosha s. | Expérience générale
Le client n'a pas laissé de commentaire.Phelonda L. | Premières impressions
Great place to store things! It's the moving out that's a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it's 80 degrees in that breezeway 5 minutes feels like forever. Overall I'm glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.Haley H. | Expérience générale
The only thing that I can say is everything will go well satisfying to me.Carolyn J. | Premières impressions
Le client n'a pas laissé de commentaire.samona j. | Expérience générale
Le client n'a pas laissé de commentaire.Zoe C. | Expérience générale
Le client n'a pas laissé de commentaire.Imani W. | Expérience générale
The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facilityBRYAN B. | Expérience générale
There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn't believe it. I was told management would get back to me to offer a resolution. It's been 3 days and not one phone call, email or text. This is utterly embarrassing.CHRISTOPHER J. | Premières impressions
Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.Kristopher M. | Premières impressions
Comstomer service agent told me about it cant remember her name but she was very helpfulLABRIAN B. | Premières impressions
Le client n'a pas laissé de commentaire.John P. | Online Move In
The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.james p. | Premières impressions
Le client n'a pas laissé de commentaire.Denise O. | Expérience générale
Le client n'a pas laissé de commentaire.jamie s. | Premières impressions
The owner was very helpful! Set us up with everything we needed to store our things.Haley H. | Premières impressions
Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!Kyle L. | Premières impressions
And I'm sure I'll use you guys in the futureFelicia M. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona D. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN G. | Premières impressions
The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn't the fastest on the planet. Overall I had a positive experience.MATTHEW H. | Expérience générale
Le client n'a pas laissé de commentaire.joe H. | Premières impressions
Le client n'a pas laissé de commentaire.Philip P. | Expérience générale
I don’t have enough roomBraden C. | Expérience générale
I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.Kyle E. | Online Move In
This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.BRUCE H. | Premières impressions
Service was great just the smell not Pleasantrobin w. | Expérience générale
Very clean facility and friendly staff.lewin m. | Expérience générale
The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.Eric A. | Expérience générale
Le client n'a pas laissé de commentaire.joe s. | Expérience générale
Le client n'a pas laissé de commentaire.jeffery c. | Expérience générale
Le client n'a pas laissé de commentaire.edward G. | Premières impressions
I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.Thomas P. | Expérience générale
There was a reservation error. The centralized reservation system gave me lockers that didn't exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.richard k. | Expérience générale
Le client n'a pas laissé de commentaire.Santiago A. | Premières impressions
I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.patricia d. | Expérience générale
After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.joshua m. | Expérience générale
The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in itRamona D. | Premières impressions
There were cockroaches in my storage unit. Very disgusting!Alex Z. | Expérience générale
Le client n'a pas laissé de commentaire.Robert N. | Expérience générale
Le client n'a pas laissé de commentaire.Natashia t. | Expérience générale
Le client n'a pas laissé de commentaire.George K. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL C. | Expérience générale
Clean facility ,well maintained and helpful staff!Mary Kay S. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley P. | Expérience générale
Le client n'a pas laissé de commentaire.daniel b. | Expérience générale
Le client n'a pas laissé de commentaire.Frederick H. | Premières impressions
Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.Keshia K. | Premières impressions
Elevator needs to be leveled to upper floors so it’s easier to get dollie offJasmine D. | Premières impressions
The staff was excellent. Very helpful.Kerry O. | Premières impressions
Most awful experience of my lifeSCOTT V. | Premières impressions
Le client n'a pas laissé de commentaire.keosha s. | Premières impressions
Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises david a. | Expérience générale
We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.Carrie H. | Expérience générale
We have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.ANDREW H. | Expérience générale
Jimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!Jay P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
The staff work very hard to accommodate your needs. Thanks for everything.john n. | Expérience générale
The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.Todd S. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN M. | Expérience générale
This location was always clean, staff was very helpful.Beth R. | Expérience générale
I will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.CESLEY J. | Expérience générale
I requested moving pads when I created my truck reservation online which I didn't receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for itCaitlyn T. | Premières impressions
MerciChari C. | Expérience générale
The only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue butmark t. | Expérience générale
Staff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.Mary P. | Expérience générale
Excellent service!Carol H. | Premières impressions
So Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏david a. | Premières impressions
Drew, was very helpful. great service. Thanks.john n. | Premières impressions
s/oSharlene H. | Expérience générale
Clean and secure facility, carts available, friendly staff. Absolutely recommend this locationChris M. | Expérience générale
Love these guys at this location!Elizabeth K. | Expérience générale
Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.Maureen M. | Expérience générale
Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unitashley p. | Premières impressions
I would use again. Rented trucks and used storage facility.Earl H. | Expérience générale
Staff always pleasant and helpful.Betty R. | Expérience générale
No commentsCharlene T. | Expérience générale
So convenient!CHRISTINE E. | Premières impressions
Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!Amanda L. | Expérience générale
Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.Harolyn J. | Premières impressions
All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.Betty R. | Premières impressions
Good job!brian h. | Expérience générale
Should prorate the rental fee when early cancellationRobert B. | Expérience générale
The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figurKENDRA T. | Premières impressions
The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all goodSUSAN B. | Expérience générale
Excellent facility and staff. Thank youedward s. | Expérience générale
Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locatiThomas P. | Premières impressions
Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.Thomas P. | Premières impressions
Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due datesThomas P. | Expérience générale
All goodJohn B. | Expérience générale
I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIEDdesheryl p. | Réservation
Excellent service à la clientèlehauilah b. | Réservation
Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!Liz R. | Expérience générale
I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unitJason J. | Réservation
Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.LARRY B. | Expérience générale
Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.Colleen V. | Réservation
Other than the accessibility being so limited. It is a Great facility & very clean.Christopher H. | Expérience générale
The facility and people were a pleasure to work with.Stewart C. | Expérience générale
It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.Surtie D. | Expérience générale
I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.SUSAN S. | Expérience générale
DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAMEDONNA W. | Expérience générale
Could have been less squatters in the area. But very nice staff and facilities.candace c. | Expérience générale
Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥JAY L. | Expérience générale
Very helpful staffJames B. | Expérience générale
I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!MICHELLE F. | Expérience générale
Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.barry k. | Expérience générale
Convenient location.denise m. | Expérience générale
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