Customer Reviews for U-Haul Moving & Storage at Tropicana Field

6 209 évaluations

975 2nd Ave S   Saint Petersburg, FL 33705

(727) 821-0006

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(727) 821-0006

975 2nd Ave S
Saint Petersburg, FL 33705

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Fast and friendly…!

THOMAS S. 
Évaluation :
5

Great staff, always helpful and friendly. Convenient location.

Randy P. 
Évaluation :
5

Thank You, Best Uhaul experience, you helped me enjoy moving today!! No problems what so ever all staff very friendly and helpful and all equipment worked as expected.

Ross M. 
Évaluation :
2

I did not have a great experience. The truck had less than 1/8th tank of gas. It also did not have the dolly and packing blankets that I requested/ ordered and I'm yet to get refunded for those items. Very expensive for such poor service. The truck was in good condition and ran well.

Karen B. 
Évaluation :
5

Jack has a great delivery style. I'll be back

Paul K. 
Évaluation :
5

Website wouldn't work to return

William C. 
Évaluation :
4

great u-haul center, best i've ever used will use them again for sure

ALAN O. 
Évaluation :
5

The staff were great , professional courteous. got me in and out in no time. USed several times!! Highly recommend this location !!

Americo P. 
Évaluation :
5

It was such a quick and easy experience to drop the u-haul off here. I pulled into the drop off lan and was greeted by a friendly employee. He confirmed my email address and said I would receive an email confirmation and could be on my way. It took longer to wait for the person ahead of me to leave with his rental than to return mine. Amazing!

BreAnn S. 
Évaluation :
5

Lube up rachet straps.... For the car haulers.

William B. 
Évaluation :
5

Love the owner of this store. Very efficient & courteous.. The truck was exactly what we needed...A 15ft box truck. It wasn't clean though. That would be my only suggestion. Clean vehicle before leasing.

Mary M. 
Évaluation :
5

Guy was condescending g

Susan G. 
Évaluation :
5

I wish i had the gentleman's and ladies name that assisted me with a 5x8 trailer. They were so nice and efficient. This was not the closest location to use but for some reason i choose it anyways and will choose this again. Excellent service.

Clyde S. 
Évaluation :
5

Super friendly staff and very helpful. Quick and prompt service.

Lori G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick L. 
Évaluation :
5

Everything was quick! Quick check in. Even quicker check out. The U-Haul truck ran great and well maintained. Great jobs guys!

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
3

Make sure all items are together. I ordered a dolly but did not get one. Employee that helped me was very good, a very nice guy. The other guy there had an angry customer and was not so professional. Also I tried to confirm that my furniture would indeed fit and the guy told me it wouldn't be a problem, ended up not fitting. That made the move much harder.

Nicolas C. 
Évaluation :
5

Good experience, fast and efficient check in and check out....great staff interaction!!

Henry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chuck G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

They charged me for a full tank of gas despite my returning the truck with more gas than I picked it up. Corporate refunded me, thankfully. but it makes me think this is a racket at this location.

Alex M. 
Évaluation :
5

Great, fast, friendly.

Patrick J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Farhod N. 
Évaluation :
4

The truck's fan stops working when you start driving it, so the AC was pretty much non-existent. The truck was clean. I like this location because it has a lot of selection and the staff is efficient.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob S. 
Évaluation :
5

The UHaul app seemed to be having problems and I could not sign-in by phone. The staff were excellent and got me through the process just as fast and the app log-in.

Hugh J. 
Évaluation :
5

Everyone was so polite and the process was fast and efficient. Thank You to Don Fontaine for hooking it up and to JJack Marvell for the fast and easy .

patti S. 
Évaluation :
1

i could not rent what I wanted because it wasn't a receiver hitch, it was a bumper hitch on pickup truck. What the hell diff does that make that i can't pull a motorcycle trailer! Silly rule that cost me money to rent a 15 ft truck with a ramp instead. Fix that silliness.

Jeffr K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel D. 
Évaluation :
5

I reserved a motorcycle trailer 2 months in advance. I ended up with a 6x12 enclosed trailer. Just made loading and unloading bike difficult. (No ramp) U-Haul did give me enclosed trailer for same price as motorcycle trailer. When I arrived home with the trailer, it was full of leaves and eight blankets. The personnel at this location were awesome and my comments are not intended to get anybody in trouble at this location.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alrick L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Professional as always

Peter C. 
Évaluation :
5

I have visited this location several times. No problems. Checkin was quick.

Annie S. 
Évaluation :
5

Staff always patient, efficient and courteous. Always go the extra mile to help.

MELANIE G. 
Évaluation :
5

Jack very polite and helpful. Was in and out in less than 30 minutes. Keep up the good work!

Bob S. 
Évaluation :
3

Did not appreciate my pick up location being changed at the last days to one that was far away and in the middle of the busy city. Instead of 2 miles down the road like I asked for a month in advance. Made me extremely unhappy!!!

Dale E. 
Évaluation :
3

Stop charging me for stuff after I've already checked out the uhaul and dropped it off. You guys are artists and I'll never use this company again.

Victor L. 
Évaluation :
5

The crew there is always great and very friendly, they do their best to get you in and out. It's the best location I've used and I've used a lot of U-Hauls

Julia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl H. 
Évaluation :
5

Staff is professional Highly recommend !!

Americo P. 
Évaluation :
2

Staff was great! Your backoffice systems need help…

Jon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD R. 
Évaluation :
1

The trailer leaked and ruined a 350 chair!!

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN B. 
Évaluation :
4

Follow commitment to call the evening before pickup to confirm pickup time. This did not happen for my pickup and when I landed at the airport I had a email and voicemail that my reservation was cancelled. I called and it was reinstated so it all worked out. Just that this could have been avoided if the process was followed.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian Y. 
Évaluation :
1

I'd like someone from cooperate to call me. I was threatened by your employee and have it all on recording due to the fact your employee messed up my truck I went to go with him he proceeded to tell me he doesn't care about this job and to go fuck myself he is trying to go home. All on recording. Unprofessional and ignorance is here! The two black gentlemen were lovely that wanna be they have working for him is speaking about coworkers right infront of customers with another employee. Even the gentlemen this Wana be has to work with even was becoming annoyed from his behavior

Taylor N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Your app is awful. Will avoid using U-Haul in the future

MARK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
2

So slow it's ridiculous

Zachary R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew S. 
Évaluation :
1

The a/c didn't work the try didn't want to drive I need my money back

Diana M. 
Évaluation :
5

SUPERB

Portia W. 
Évaluation :
3

It was given to me with only a half full gas tank, so I had to go fill it up before I left the next morning- didn't need that extra chore! This was not my first or second choice for pickup. I counted on walking to the first site that is very close to my house, but instead had to get my brother-in-law to take me to the Tropicana on his way to work!!!

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
3

Not enough staff. When returned van rental, the sign said wait with vehicle. Waited 10 minutes. No one showed up. Had to go looking for staff to assist.

BINDA K. 
Évaluation :
3

The fuel when I checked out the truck was not the amount that they said it was I arrived back at the location three minutes before closing to find that they wouldn't let me in and had to do self check out. Did not know how to upload the new picture of the fuel discrepancy and now I'm being told it's too late . I would like this reviewed and a credit made if extra fuel charges are applied as I returned the truck with more fuel than I received

Leslie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie M. 
Évaluation :
5

Great location and very professional people

PAUL E. 
Évaluation :
4

Have furniture blankets available for rent. If they would have been available I would have rated with excellent. Staff was very helpful and friendly.

Patti R. 
Évaluation :
5

Drove the truck from Florida to Ohio. Ran great- plenty of power when loaded. Return was super easy.

William F. 
Évaluation :
4

Fix your terrible android app. It refused to upload pictures for truck return. I had to log into my account on my girlfriends iphone to complete an after hours return.

Alex M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice B. 
Évaluation :
3

Don't accept reservations for locations that don't have the trailer you booked.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

A month!! It took Uhaul a month to lose and find my container. Multiple calls and always a “it will be there tomorrow”. Uhaul even charged me an extra month storage while it was lost and haven't refunded it. Bad customer service. No follow up.

Owen G. 
Évaluation :
2

I don't have the address to where i am going. I asked for a florida and I think the address is LA. Contacted customer service via chat and didn't get my question answered.

Dana G. 
Évaluation :
5

John was great he could not have been more helpful

david F. 
Évaluation :
5

Quick and easy.

Daniel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy H. 
Évaluation :
2

When I arrived at 7:15am there were two associates helping one customer with a refund. This should only take one associate. I stood there for 15 minutes waiting to be checked in on a trailer I had all set up online. I even did the online check in with my license uploaded. They should have split up the associates between myself and the other customer. Once paperwork started inside, the associates had me go outside to the trailer and pull it out of the way. Then back inside to complete remainder of the paperwork. I have rented from another uhaul 50+ times over the past two years and this location does not seem organized. I only went there because the normal location I go to didn't have the trailer available. This process took 45 minutes where the other location has it completed in 15 minutes. I know it might not seem like much of an problem to most, but when you run a business and need a trailer fast, time is crucial. This location could use some organizational help.

Travis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea L. 
Évaluation :
5

Was good experience

WALTER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
5

Very good experience ! Helped make our Easter Sunrise Service a great success.

Kirby M. 
Évaluation :
5

I booked through online and was promised a 20-foot truck, only to be left hanging and forced to upgrade at the last minute and forced to pay over 50 % more. Then due to not getting the correct pickup location, I was late getting the truck, this then made me miss the window to load, and of course, unload, which added a week of un wanted to hire, I truly feel you should refund a percentage of the charges. and take responsibility, it would have worked out cheaper to have sim ply paid a removalist to do everything.

colin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
1

Don't double charge customers

Kevin W. 
Évaluation :
5

Keep up the good work

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramond A. 
Évaluation :
5

The license plates were dated as expiring on March 31, 2022. We were nervous about being stopped by police for having expired plates.

gloria Y. 
Évaluation :
2

The gentleman who I spoke to on the phone Friday afternoon and who checked the equipment back in on Sunday was amazing! Thoughtful, helpful & kind. Unfortunately the guy who checked me in on Saturday morning-Jack??- was a total jerk. Sarcastic, unhelpful and basically scammed me do he could get the equipment back earlier to rent to others. Instead of telling me when it was due back, he asked me when I would like to return it. It was due Monday morning and I said I was going to try for Sunday if possible. He said he just needed a specific time for the paperwork. So I said 12. He never said that changed the length of my contract. When I called Sunday morning, Jasmine was lovely, but advised she couldn't chss as age it without a fee. So she transferred me to scheduling for help. I believe the scheduling witch was named Haley. So nasty. Threatened to hang up on me. Just a horrible person. So for every good employee you have, there is another that makes it a nightmare to do business with you. The pickup truck wreaked. Smelled sort of like an old ashtray, but worse. Couldn't drive without an open window.

Becky S. 
Évaluation :
4

Greet the customer when entering the building

Robert T. 
Évaluation :
4

The person on the desk was curt, impatient, and not particularly helpful. The pick up truck I reserved online was not available, so I had to take a larger truck. We had to ask to be shown how to unlock the back door to the truck. The agent did demonstrate, but seemed anoyed to do so. Overall, I was happy with the equipment and ease of online booking provided by UHaul, but the company could benefit from some customer service training. Pleasant service providers are a real asset to any company.

Susan V. 
Évaluation :
1

I had a truck for 2 hrs. You charged me for 3 days and a double safemove charge. Now I need to call your location first thing in the morning to fix this and I need to call my bank to inform them that it is an incorrect charge..... So no, I'm not happy at all

Shad L. 
Évaluation :
5

Very easy to understand how to work

Matthew R. 
Évaluation :
3

This is the 2nd time the odometer didn't match the paperwork which cost me more money. No, I didn't notice it when I first took the truck but I did tell the worker when I returned it and I emailed after the fact but nobody has tried to resolve this issue. I don't know what happens there to cause that issue but It's not right. I have rented cars around the country many times and never had this happen

Arthur S. 
Évaluation :
5

The guy that checked me in and out was extremely pleasant to deal with.

Avion W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget G.  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff!

Celeste A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donya l.  |  Expérience générale 
Évaluation :
5

My items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.

Dawn B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rachel s.  |  Premières impressions 
Évaluation :
3

When I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!

Lawanda L.  |  Expérience générale 
Évaluation :
2

Price raise

JUSTIN L.  |  Expérience générale 
Évaluation :
1

Staff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.

DAVID R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sade B.  |  Premières impressions 
Évaluation :
5

I can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!

Karen K.  |  Expérience générale 
Évaluation :
5

Thank for your help.

Willie B.  |  Premières impressions 
Évaluation :
5

The staff member-that help me were very exceptional he walked in through everything . He's get a 10 plus

Eloise G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaneeka n.  |  Premières impressions 
Évaluation :
5

Grant, James and Walter were great to work with. Merci pour votre patience.

Zelda B.  |  Expérience générale 
Évaluation :
5

The guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I'm a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.

Jacinta C.  |  Online Move In 
Évaluation :
5

Helpful Knowledgeable Friendly Staff Excellent Service

Gail L.  |  Expérience générale 
Évaluation :
1

Would give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.

CHRISTOPHER J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tisa M.  |  Expérience générale 
Évaluation :
3

The facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while

William S.  |  Expérience générale 
Évaluation :
5

Staff Is GREAT!!!

Lou S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS S.  |  Expérience générale 
Évaluation :
5

James was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.

Sonya M.  |  Premières impressions 
Évaluation :
4

This store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.

BRUCE H.  |  Premières impressions 
Évaluation :
4

Due to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.

jacqualey c.  |  Expérience générale 
Évaluation :
5

Merci

Phelonda L.  |  Expérience générale 
Évaluation :
2

There was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn't know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn't move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn't answer the phones and no one called me to tell me it was fixed! Very poor customer service!

susan w.  |  Expérience générale 
Évaluation :
5

James the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much

Colleen M A.  |  Expérience générale 
Évaluation :
4

Got the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.

Adrien M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H.  |  Online Move In 
Évaluation :
5

The storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.

jim a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F.  |  Premières impressions 
Évaluation :
3

The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn't rent the truck 'from a certain distance', I didn't qualify for a free month. I'm Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.

Patricia M.  |  Expérience générale 
Évaluation :
2

I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.

Christy W.  |  Premières impressions 
Évaluation :
1

Could have worked with me

Nicole H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

donya l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell H.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience with the storage unit I'm very happy with the service that I received

keosha s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phelonda L.  |  Premières impressions 
Évaluation :
3

Great place to store things! It's the moving out that's a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it's 80 degrees in that breezeway 5 minutes feels like forever. Overall I'm glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.

Haley H.  |  Expérience générale 
Évaluation :
5

The only thing that I can say is everything will go well satisfying to me.

Carolyn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samona j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoe C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Imani W.  |  Expérience générale 
Évaluation :
4

The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility

BRYAN B.  |  Expérience générale 
Évaluation :
1

There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn't believe it. I was told management would get back to me to offer a resolution. It's been 3 days and not one phone call, email or text. This is utterly embarrassing.

CHRISTOPHER J.  |  Premières impressions 
Évaluation :
4

Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.

Kristopher M.  |  Premières impressions 
Évaluation :
5

Comstomer service agent told me about it cant remember her name but she was very helpful

LABRIAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Online Move In 
Évaluation :
5

The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.

james p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie s.  |  Premières impressions 
Évaluation :
5

The owner was very helpful! Set us up with everything we needed to store our things.

Haley H.  |  Premières impressions 
Évaluation :
4

Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!

Kyle L.  |  Premières impressions 
Évaluation :
5

And I'm sure I'll use you guys in the future

Felicia M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ramona D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN G.  |  Premières impressions 
Évaluation :
5

The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn't the fastest on the planet. Overall I had a positive experience.

MATTHEW H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joe H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip P.  |  Expérience générale 
Évaluation :
2

I don’t have enough room

Braden C.  |  Expérience générale 
Évaluation :
1

I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.

Kyle E.  |  Online Move In 
Évaluation :
4

This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.

BRUCE H.  |  Premières impressions 
Évaluation :
5

Service was great just the smell not Pleasant

robin w.  |  Expérience générale 
Évaluation :
4

Very clean facility and friendly staff.

lewin m.  |  Expérience générale 
Évaluation :
4

The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.

Eric A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward G.  |  Premières impressions 
Évaluation :
3

I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.

Thomas P.  |  Expérience générale 
Évaluation :
5

There was a reservation error. The centralized reservation system gave me lockers that didn't exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.

richard k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago A.  |  Premières impressions 
Évaluation :
4

I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.

patricia d.  |  Expérience générale 
Évaluation :
3

After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.

joshua m.  |  Expérience générale 
Évaluation :
4

The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it

Ramona D.  |  Premières impressions 
Évaluation :
3

There were cockroaches in my storage unit. Very disgusting!

Alex Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natashia t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C.  |  Expérience générale 
Évaluation :
5

Clean facility ,well maintained and helpful staff!

Mary Kay S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H.  |  Premières impressions 
Évaluation :
5

Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.

Keshia K.  |  Premières impressions 
Évaluation :
5

Elevator needs to be leveled to upper floors so it’s easier to get dollie off

Jasmine D.  |  Premières impressions 
Évaluation :
4

The staff was excellent. Very helpful.

Kerry O.  |  Premières impressions 
Évaluation :
2

Most awful experience of my life

SCOTT V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keosha s.  |  Premières impressions 
Évaluation :
5

Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 

david a.  |  Expérience générale 
Évaluation :
1

We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.

Carrie H.  |  Expérience générale 
Évaluation :
4

We have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.

ANDREW H.  |  Expérience générale 
Évaluation :
5

Jimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!

Jay P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
4

The staff work very hard to accommodate your needs. Thanks for everything.

john n.  |  Expérience générale 
Évaluation :
5

The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.

Todd S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M.  |  Expérience générale 
Évaluation :
5

This location was always clean, staff was very helpful.

Beth R.  |  Expérience générale 
Évaluation :
5

I will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.

CESLEY J.  |  Expérience générale 
Évaluation :
3

I requested moving pads when I created my truck reservation online which I didn't receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it

Caitlyn T.  |  Premières impressions 
Évaluation :
4

Merci

Chari C.  |  Expérience générale 
Évaluation :
4

The only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but

mark t.  |  Expérience générale 
Évaluation :
5

Staff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.

Mary P.  |  Expérience générale 
Évaluation :
5

Excellent service!

Carol H.  |  Premières impressions 
Évaluation :
5

So Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏

david a.  |  Premières impressions 
Évaluation :
5

Drew, was very helpful. great service. Thanks.

john n.  |  Premières impressions 
Évaluation :
3

s/o

Sharlene H.  |  Expérience générale 
Évaluation :
5

Clean and secure facility, carts available, friendly staff. Absolutely recommend this location

Chris M.  |  Expérience générale 
Évaluation :
5

Love these guys at this location!

Elizabeth K.  |  Expérience générale 
Évaluation :
1

Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.

Maureen M.  |  Expérience générale 
Évaluation :
3

Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit

ashley p.  |  Premières impressions 
Évaluation :
4

I would use again. Rented trucks and used storage facility.

Earl H.  |  Expérience générale 
Évaluation :
4

Staff always pleasant and helpful.

Betty R.  |  Expérience générale 
Évaluation :
5

No comments

Charlene T.  |  Expérience générale 
Évaluation :
5

So convenient!

CHRISTINE E.  |  Premières impressions 
Évaluation :
5

Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!

Amanda L.  |  Expérience générale 
Évaluation :
4

Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.

Harolyn J.  |  Premières impressions 
Évaluation :
5

All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.

Betty R.  |  Premières impressions 
Évaluation :
5

Good job!

brian h.  |  Expérience générale 
Évaluation :
5

Should prorate the rental fee when early cancellation

Robert B.  |  Expérience générale 
Évaluation :
4

The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur

KENDRA T.  |  Premières impressions 
Évaluation :
4

The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good

SUSAN B.  |  Expérience générale 
Évaluation :
5

Excellent facility and staff. Thank you

edward s.  |  Expérience générale 
Évaluation :
4

Facility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati

Thomas P.  |  Premières impressions 
Évaluation :
4

Wished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.

Thomas P.  |  Premières impressions 
Évaluation :
4

Everything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates

Thomas P.  |  Expérience générale 
Évaluation :
4

All good

John B.  |  Expérience générale 
Évaluation :
4

I'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED

desheryl p.  |  Réservation 
Évaluation :
5

Excellent service à la clientèle

hauilah b.  |  Réservation 
Évaluation :
5

Perfect place for storage and moving assistance, could not find a better place to help with your moving needs!

Liz R.  |  Expérience générale 
Évaluation :
1

I booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit

Jason J.  |  Réservation 
Évaluation :
2

Not very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.

LARRY B.  |  Expérience générale 
Évaluation :
1

Terrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.

Colleen V.  |  Réservation 
Évaluation :
5

Other than the accessibility being so limited. It is a Great facility & very clean.

Christopher H.  |  Expérience générale 
Évaluation :
5

The facility and people were a pleasure to work with.

Stewart C.  |  Expérience générale 
Évaluation :
5

It was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.

Surtie D.  |  Expérience générale 
Évaluation :
4

I have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.

SUSAN S.  |  Expérience générale 
Évaluation :
4

DESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME

DONNA W.  |  Expérience générale 
Évaluation :
4

Could have been less squatters in the area. But very nice staff and facilities.

candace c.  |  Expérience générale 
Évaluation :
3

Getting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥

JAY L.  |  Expérience générale 
Évaluation :
5

Very helpful staff

James B.  |  Expérience générale 
Évaluation :
5

I have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!

MICHELLE F.  |  Expérience générale 
Évaluation :
5

Why not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.

barry k.  |  Expérience générale 
Évaluation :
4

Convenient location.

denise m.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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