Customer Reviews for U-Haul Moving & Storage at UAH Campus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at UAH Campus

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Melvin B. | Overall Experience |
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They made me pay for a lock and there was one already in the storage they assigned me. My gate card didn’t work after a certain hour but they told me it was 24 hour access.

Kristine G. | First Impressions |
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It would be great if you could access the storage facility until at least 10pm.

VALYNCIA B. | First Impressions |
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Customer did not leave a comment.

Gregory T. | First Impressions |
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Terrible service and the GM is a crook. Very unprofessional. Will never recommend this Uhaul to anyone

Steven F. | First Impressions |
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The unit advertised wasn't available so I was over charged for a larger one, also I was originally issued a unit that was already occupied by another customer.

Tina C. | Overall Experience |
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They was rude

JOHN A. | First Impressions |
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Good storage facility. The neighborhood is a life safety issue. Homeless people walking Arron the facility some could pose threat. Would not be good to to go there at night.

Loraine H. | First Impressions |
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I don't have lighting bin my storage

Deep Roots F. | Overall Experience |
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Easy to work with very friendly Staff

Gavin A. | Overall Experience |
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The facility is separate from the office, it would be much more helpful if a staff member would be where the storage units are.

Dana Ashton S. | First Impressions |
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Willow and Justin are very helpful and knowledgeable. Great people to do business with. 👍👍

Jonathan O. | Overall Experience |
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Great!

STEPHEN B. | Overall Experience |
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Willow at this location is amazing. She goes above and beyond not only for customers, but her employees as well. Uhaul is lucky to have her!

Matthew B. | Overall Experience |
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Great service if needed again I would use the facility again.

lametrie h. | First Impressions |
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Thank you for excellent customer service.

alexander b. | First Impressions |
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They owner was great .The staff Willa was very on point and helpful. They were helpful during a stressful time. The exact opposite of where I picked the vehicle up from.

Nancy M. | Overall Experience |
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Very good customer service I will send anybody there to get a truck.

Destiny C. | First Impressions |
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Willow and her team did an excellent job. Thanks y’all!

Matthew B. | First Impressions |
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Great set of people, very helpful.

walter b. | First Impressions |
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Service was just very good

Jimmy C. | Overall Experience |
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I was very much pleased with U-Haul over my 3 years experience with them!

Israel S. | Overall Experience |
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Everything about my experience with U-Haul was great. If I need you all again, I'll DEFINITELY come back!!!! Thank you so much!!!!

SHARON S. | Overall Experience |
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I got locked out after hours and could not reach anyone at the emergency number. I also could not get through at the local number during working hours. Otherwise, everything was great.

Jan W. | First Impressions |
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Thank you for your great help and assistance!

Mark S. | First Impressions |
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Willow was awesome. Very helpful and turned a rough day into a great experience.

Asia F. | First Impressions |
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Quick & Easy

Louise C. | First Impressions |
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U haul is the only moving company that I will deal with. They make sure you are taken care of. They offer you services that you might need before the customer ask. To me that's top service.

billy p. | First Impressions |
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Exceptional service from employee David Wolf. Very dedicated, energetic and willingness to help which is rarely found in business today.

Gary T. | First Impressions |
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Taylor from the Decatur U-Haul Moving and Storage help us with finding the closes U-Haul Storage places for us She was VERY HELPFUL

Kelli R. | First Impressions |
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Willow was so accommodating and helpful......So thankful for her willingness to help.

Michael L. | Overall Experience |
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Everything was great! Nice and quiet property up in the storage facility. Only ever saw 2 other people up there. Very peaceful. The price was right where I needed it to be. Willow was great!

Catherine D. | Overall Experience |
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Would recommend.

Randal H.
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This pickup location was 12 miles from the location I requested. This caused extra time and fuel expense that I would not have incurred if you had complied with my requested pickup location. There are several Uhaul locations that are closer and much more convenient. I scheduled the truck far enough in advance that you should have been able to honor my requested pickup location.

Janessa H.
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Customer did not leave a comment.

Marylin S. | Overall Experience |
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All was good.

Charlie J.
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Customer did not leave a comment.

Jessica S. | Overall Experience |
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From the beginning to the end of my time with Uhaul, I have been very pleased with the service!

Alanna A.
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Customer did not leave a comment.

Jerlila B. | Overall Experience |
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Great service

mellisa B.
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Customer did not leave a comment.

Robert T. | First Impressions |
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Very courteous and very helpful great attitude, also, even in the pouring down rain the man was respectful and helpful.

Robert T.
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David was kind courteous and genuinely respectful and very helpful.

Alanna A.
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Customer did not leave a comment.

MALCOLM C. | Overall Experience |
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I would definitely rent space there again

La'Tina B.
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The manager was really nice, polite, and helpful.

Sandra W.
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Customer did not leave a comment.

Peter A.
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The manager Willow that runs the site was very understanding of my one way move from California.With my truck being return a few day late, she was understanding. Also when I inquired about the storage there, she was very informative & inviting about how she keeps high standards at her work site. Excellent customer service, will diffently use this place for any future Uhaul business.

harnando M.
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Customer did not leave a comment.

Mike A.
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Customer did not leave a comment.

brenda w. | Overall Experience |
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Thanks

WILLIE A.
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Customer did not leave a comment.

Aeshah B. | Overall Experience |
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The office workers (including the janitor) were really cool. They've answered & fixed every answer I've ever had. For my first time having & paying my own storage bills--I'd recommend to ANYone.

buster B.
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9' cargo van was excellent. Very good vehicle on the highway!

Jose G.
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Great customer service by David Wolf, he helped me change my reservation last minute and was very eager to help at all times, even when he wasn’t having the best morning at work.

shanta J.
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Make sure the items is on the truck of what the customer purchase. Not cool to make a customer come back and not compensate them on inconvenience due to an error on uhaul terms.

Lucy W. | Overall Experience |
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If I need storage space again I will definitely use Uhaul!

Gregory M.
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Outstanding customer services

Amanda G. | Reservation |
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Corey was wonderful! It was a very stressful situation for me and he made things go very smoothly.

Marylin S. | Reservation |
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Willow was extremely helpful.

Walter W.
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Clerk was really nice and friendly

Erin Q.
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Customer did not leave a comment.

Erica T.
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Nothing but rates was different from.Miami this was very expensive

ladarius A.
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This location was fine I had a reservation at another location and I had the hardest time trying to get the code for the key box the person over the phone was NO HELP I am military and my license doesn’t have a expiration date and she wasn’t able to accommodate me like people have in the past she kept transferring me to different people without letting me know I was being transferred. I had to go out of my way to a different location to finish. The university location was fine was quick and in and out with no problem my issue was over the phone

Jerry F.
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The owner is very courteous and personable. This was the best experience I have had renting from U-Haul.

James D.
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Customer did not leave a comment.

Dianne F.
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Customer did not leave a comment.

iris O.
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I was impressed with the customer service. Of course I expected professional and efficient, but the young men were also helpful and pleasant. You are fortunate to have them as employees of uhaul!

willie r. | Reservation |
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Great customer service, your manager Mrs. Willow made my experience very pleasant and very informative. UHAUL will be my first choice in the future. Thank you for being where I need you. Mr. Riddle

NAKEYA G.
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Customer did not leave a comment.

Augusto B.
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Customer did not leave a comment.

NATRICIA R. | Overall Experience |
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Everyone I worked with was kind and super helpful. The entire staff was always pleasant and knowledgeable no matter when I came in. Very good atmosphere.

Kianesha S.
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Your clerk was extremely helpful and nice. After waking up to rain on moving day, he got us in and out quickly. Explained everything throughly and asked if we needed anything else.

Lynetta H. | Reservation |
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The entire staff was great. And the facility was immaculate.. Fast easy drop off of the truck and even faster checkin of the storage unit A+++

WANDA S. | Overall Experience |
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The only drawback is that the rent is not prorated if you move out before your contract date.

John L.
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Customer did not leave a comment.

Rhonda D.
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Customer did not leave a comment.

Chelsey R.
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The inside of the truck had a broken energy break and it got stuck for like 15 minutes when we tried to leave and they charged me an extra 30 dollars andndidnt tell me why.

Jayne K.
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Customer did not leave a comment.

Nisha H. | Overall Experience |
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Will never use UHAUL again!!!

Daniel L.
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I took a late lunch to pick up a tow dolly. It took a LOT longer than I anticipated because there was only 1 employee. This wasn't her fault but it is definitely a customer service issue. The U-haul reservation experience is a nightmare. It needs an overhaul. My expectation from making an online reservation at a specific U-haul location is that the equipment that I reserve will be available at the location where I make the reservation. Otherwise what's the point of showing a specific address? When you reserve a car for pickup at the airport you don't expect to have to drive to another location to pick it up. U-haul please fix your reservation system instead of having the customer call ahead to see if the equipment is going to be available at that location.

Patrick F. | Overall Experience |
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Was locked out after i got a new credit card anf auto paid failed (this is ok and understandable), upon paying though, 4 days later it wad still locked. Were prompt in unlocking when I called. Minor.

James L.
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Great customer service. No problem with the equipment and seemed genuinely concerned about me and my rental experience.

Derek N.
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Customer did not leave a comment.

desiree C.
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Customer did not leave a comment.

Elvis P.
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Parking was a nightmare. Not enough room for multi vehicles to be at once.

Mathew S. | Overall Experience |
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I cancelled my unit on time and I'm still getting emails saying I owe them like three months rent.

Chelsea R. | Overall Experience |
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My only thing is that I did no feel safe but that it not the facilities fault. The location as bad for me. People were walking around in the facility that you could tell did not have a unit there.

LAKEISHA H. | Overall Experience |
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Staff was accommodating , professional, and friendly! Could not have asked for a better experience utilizing ihauknfkr more than 4 years. Thank you

Teegra K.
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I DID NOT RENT A UHAUL FROM YOUR OFFICE THIS PAST WEEKEND. I AM NOT SURE WHY I RECEIVED THIS SURVEY BUT I NEED FOR SOMEONE TO CALL ME ASAP . VERY UNPROFESSIONAL 678-770-2383 Teegra

LACRISHA M.
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I did not get the truck I reserved for the third time. As u know I have ,spoke with several csrs and I'm waiting for someone to contact me

doris B.
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Customer did not leave a comment.

jennifer B.
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Make the no smoking sticker bigger and make sure people know.instead of robbing them of $50. .my last $50

brenda K.
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Keep up the great service!

billy L.
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The only problem we had was we were supposed to pickup van in Decatur and prior customer did not bring it back so they sent us to Huntsville to pick one up. When we picked it up in Huntsville we were not aware until pickup that we would not be able to return in Decatur. So after use. which consisted of driving through Huntsville to Decatur, we had to drop off furniture and then drive back to Huntsville to drop the van off. Leaving us with approximately 30 extra miles we had to pay for. The attendant apologized and told us since it was not our fault to call the 1-800 number and the probably would give a credit. and the answer 24 hrs. I have called 4 times was on hold for an extended period and then was hung up on by the computer!!!!

Richard H.
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1-I reserved at a location in Madison and was required to drive 10 miles further into Huntsville to pick up the vehicle, costing me 20 miles extra in mileage 2-I filled the tank back up to where it was before I rented, even turning on the key to double check - but I was charged $8.50 for extra gas when I returned it. I asked why and got no answer. Won't go there again to rent.

Donald C. | Overall Experience |
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Safe, clean.

Elaine C.
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Customer did not leave a comment.

Michael T.
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I had to use my blower to clean out the back. And. There was a 38 bullet in the driver door storage area. Unspent cartridge. The driver and passenger areas needed a simple cleaning. They were not clean. The brakes squealed At every stop. Van did what it was supposed to do. A little maintenance would go along way

Susan B. | Overall Experience |
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RESERVED online, ahead of our arrival. On day of check in found out that 1 unit was left , with two reservations. Had to take a bigger one but uhaul wouldn't give me the original price. NOT OK

PAMELA G. | Overall Experience |
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Excellent

Regan G. | Overall Experience |
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Manager was nice and helpful.

Sydney W. | Overall Experience |
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Would be better if you could get your money back from unused days like at other storage places.

Susan H. | Overall Experience |
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After one year, I moved out because there was high heat and humidity. NOT Climate Controlled because a/c vents had been removed from each unit. I was denied a refund. Rear entrance broken for weeks.

Ferletia S. | Overall Experience |
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Thanks to all the ppl helping me through this time in my life where Im moving alot .

Joseph L.
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Customer did not leave a comment.

TIMOTHY O.
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The guy who set me up with the trailer I rented was great. Courteous, helpful, zero problems there. The trailer itself was a 6x12. It evidently hasn't seen maintenance in ages, as the rod to the brake master cylinder was rusted up and the brakes didn't appear to work - the truck was doing all the stopping. The location itself is horrible, owing to the fact that there is almost zero parking lot. When I returned the trailer before they opened, there wasn't enough room to back it into a parking spot. I ended up having to remove it from the truck, and push it where I needed it to go. It rolled back and forth OK, but getting it to turn was really hard. I'd recommend getting UHaul equipment somewhere else, because this location isn't really set up for it.

elayne S.
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My experience was not good at all, When I made my reservations I ask could I pay by cash I was told yes, but I had to use a credit card to hold the truck,I get there and was told l need a $100 to hold until I return the truck which was not told to me the day I reserved the truck,after I returned the truck I was told gas was $8.50 and $22 for the mileage which I was told .99 cents a mile I didn't go over 15 miles I went from university dr to Jones valley and back,the guy told me I may not be able to pay with cash by this my bill is $53.52 my card had already been charged $31.72 the truck I had was $19.95 I will never use Uhaul again.

Doug D. | Reservation |
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Staff was great!

Doug D. | Reservation |
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Staff were great!

Lenton V.
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The store was very clean, and the person that I turn the truck in to was very helpful.

JACQUELINE S. | Overall Experience |
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Thanking you very much. All your employees were always helpful and cheerful. I really enjoy dealing with Mr Hall.

Ronald K.
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Clearly advertise that the one month free rental storage is a one time event. I was looking forward to saving money in August, I was told on multiple occasions that the truck rental would provide a free month, only to learn after renting the truck that it was a one time deal.

Lori C.
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Customer service was great !!!

Kenneth I.
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Trailer was somewhat dirty inside. It had shredded paper in it.

Mike M.
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Really can't say,but everyone was very pleasant and professional, reserved my truck online and it was ready as promised

LuAnn P.
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I made a reservation about 5 days in advance for another uhaul location. When I received my email/text confirmation and found out that it was for this location, I called to confirm. I arrived right at 7am on Saturday and was told by the employee (I do know his name as it is on my agreement, but I will withhold it) that he sees my reservation, but he didn't have a truck for me. After I told him that I had confirmed, his reply was that "it happens sometimes". I found this to be completely unacceptable. After asking him what could be done, he remained silent and flustered for several minutes working on the computer. He then told me that he does have a truck but it has to be returned. I asked him what that meant (as I was unsure of the context). His response was to point to a truck out the window and tell me that he had only been open for a few minutes. I couldn't believe how he was acting. My dad was with me through this scenario and we were both pretty unimpressed. The employee ended up checking in a truck from a previous rental. It was very dirty on the inside which had been disclosed, but we were able to get on with our move which was the goal but seriously started off on the wrong foot. Uhaul's overall rental process seems a little unorganized as I had originally rented from a closer, more convenient location and then got bumped to this location due to availability. I would not have minded this at all had our encounter with this employee been a little more pleasant. I worked in customer service for years, so I get that it can be stressful, and that 7am is early, but our pickup experience was absolutely the worst. I will say that the lady that handled our return in the afternoon was very nice and made returning it very easy. Wish she had been there in the morning. It's not likely that I will be recommending this location. I did decide to write this though because managers do need to know how their employees treat their customers. Hopefully management will see this.

spencer L.
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This location has no easy way to access it. Also the little boy that was working there was rude and acted like his job gave him some form authority. I'll drive 10 miles out of the way to go somewhere different next if I even use uhaul again. I'll probably go with Penske honestly.

Bryant C.
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I didn't find the staff as informative, kind or helpful as the other staff used to be.

Donald C.
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Customer did not leave a comment.

Marlene C. | Overall Experience |
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Everything went well, and your staff are polite, helpful and knowledgeable.

Chad R.
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In and out with no bs.

Thomas P.
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Customer did not leave a comment.

Tina W.
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Customer did not leave a comment.

ethel G.
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Gregory, the representative that assisted me was excellent.! He was attentive to my needs and made my experience with your company very pleasant. A respectful and pleasant young man. Positive experience, thank you!!!

ROBERT W.
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The young lady at the return facility was so rude and was not going to let me return the car transport and we also went to three different facilities that would not take the return. This was in Huntsville, Alabama

Andrew L. | Overall Experience |
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Excellent Storage Facility. This is my second time using this particular facility and I have never had a bad experience. I will continue to use this facility for storage as long as I am in Huntsville.

Geof M.
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I had ordered furniture pads, but they were not in the cargo van. I was refunded the cost, but it was still an inconvenience.

Christopher H.
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Customer did not leave a comment.

Derry H.
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Customer did not leave a comment.

Paris S. | Overall Experience |
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Everything went nice and easy.

Derek K.
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Customer did not leave a comment.

Fred E.
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I made the reservation and received the confirmation for the 4400 University Dr. & Putnam location, but when I arrived they said my rental was at the 4440 University location. They would not give me a ride to the changed location, so I had to walk over to it. Somewhat pissed about the confirmation/location system you have!

mercy W.
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Customer did not leave a comment.

robert H.
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Very friendly staff. They were a big help.

Louis B.
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Fuel efficient vehicles.

Patty C.
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There was no windshield wipers fluid.

Michael R.
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Staff could have been friendlier, but were efficient and got us out quickly

RICKEY B.
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Customer did not leave a comment.

DANIEL B.
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We were disappointed to hear that your company stop giving discounts to the military&retirees.

Michael A.
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Not sure why U-Haul redirected me from the original location I requested. As I drove past to the redirected location I saw a 15' truck in the lot. The redirected location was 4 miles further.

ANTHONY H.
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Customer did not leave a comment.

MARK P.
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Customer did not leave a comment.

Alicia M.
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Everything was perfect!! Great customer service!!! The Best Ever.

Cameron M.
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The attendant that hooked up the trailer didn't hook it up correctly. The trailer fell off in the middle of the road. Luckily nothing of mine was damaged.

ben W.
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We had to find a new location in Huntsville as the location provided by pick up location was not open and very inconvenient. Individual was very helpful. Modified contract and received trailer. ————— Equipment - is reliabale and consistent. Pricing - one way drop off is rediculoualy high. I understand such drop of fees, but when local fee is estimated at $20 and you charge $30 for a drop it’s excessive. Future use or referral - likely to shop around and tell friends to do the same.

Heather C.
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Customer did not leave a comment.

BILLY T.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

derek S.
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Customer did not leave a comment.

Lisa B.
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Customer did not leave a comment.

Scott B.
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Customer did not leave a comment.

Goran B.
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Customer did not leave a comment.

Ange Marie F.
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Customer did not leave a comment.

Duane J.
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The staff was very friendly and professional. The only issue I had was they were unaware the hold on my credit card was actually a payment for my estimated costs. Other than that, if I need another van/truck I'll use this company.

JOHN B.
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Customer did not leave a comment.

mark M.
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Customer did not leave a comment.

David P.
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Did not get a name, but all three employees were cheerful & efficient. I was offered one month’s free storage which was a very nice perk, especially when moving to a new location.

Autumn G.
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Customer did not leave a comment.

CYNTHIA O.
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Customer did not leave a comment.

Virginia C.
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Customer did not leave a comment.

lynne M.
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Customer did not leave a comment.

sharon E.
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Wonderful people to deal with, very helpful.

Justin R.
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Customer did not leave a comment.

Jennifer H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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