Roger at the storage facility was fantastic but the office personnel at main office were incompetent, refused to listen to what customer service had offered. I was not the only one who had problems in that store. There were several very upset people, including me, that I used and they did also choice words. No one in personnel wanted to listen to what I was told by customer service. I will never use Uhaul again. Like I said Roger at the storage facility was very helpful and aconsiderate. He should get a raise.

The only thing I would change would be having access to my stuff at any time. Working the hours that I do I would have to leave work early or wait for my off day to access my stuff.

Over a week has gone by and still no climate control when we were promised it would be fixed the day after we moved into the unit. I contacted corporate and was assured I would receive some sort of response in 3-5 days after I contacted corporate. To date still no response. I will be moving out in the next week to an actual climate controlled facility and do not expect to see any sort of bill from uhaul corporate or the local storage facility. I also expect a truck to move my items free of charge due to breach of contract.

The cashier that helped me, was horrible. He complained the whole time he was helping me. I asked him did he need my reservation number, he told me no. But when he asked me my last name, it didn't pull up my reservation at first. I offered him the reservation number again, then he told me that he didn't even know how to put in the reservation number to find .y information. I asked was anybody else there to help him. He replied, "other people are here but no one is really helping me." So I just dismissed it. Then when I read my receipt, I mentioned to him that I had reserved a first floor climate controlled room. He told me that he just picked a random room for me. I told him that my reservation would've helped him, because I had reserved a first floor climate controlled room. Then he told me that none were available. So I just took what was given to me, but all in all, the service was HORRIBLE!!!!!! I'm willing to keep the room, but i want to be honest about the service that was rendered to me yesterday!!!!!

Friendly and helpful staff.

The staff was very helpful and friendly.

Justin and Willow were very professional and always helpful. 👍👍

Let me just say thank you to Alicia, Rob, Willow and John. This group of people are the best of the best. All my needs were met and they help make everything run smoothly. I can't thank each of you enough. Please give them a call for "Whatever" you need. Thank you again!

I called early in May to let Uhaul know I was moving out of the unit before the 21 when rent was due. On the 9th I moved out. A grounds person, a nice lady, told me to let them know at the office that I was moving. The office doors were locked at 4440 University and no one around, no note on the door, etc. I dropped my remote to the gate into the key box and left. On May 21 my account was charged AGAIN for the unit, I then drove to 4440 University and banged on the door to the office. No one came to let me in, no note on the door. I called the main number (remember each time you call that number you have to wait about 10 minutes or more to get an operator). Finally, mystery solved, I had to go do the street to 4400 (I think) University (Huntsville, Alabama) to THAT office. There I had to wait about 10 minutes or more while I went through 2 people to get the rental charge taken off my account. Please put a notice on the office door at 4440 University to tell people to go to the other office!!!! I mentioned this to the manager at the REAL office. I doubt anything is done.

Very busy when I checked in but staff managed all customers fast.

Willow, the young man, and Justin took care of things. I had a move that required some last-minute details, and they each made sure I had what I needed, and even with the closing out of the storage. Justin stepped in and made sure to take care of the customer. I appreciated the public service that each of them showed.