Customer Reviews for U-Haul Moving & Storage at UAH Campus

Évaluation :

4

Staff was very friendly and accommodating, made sure I was all set with my unit.

Évaluation :

5

Would have love to have the flat bed carts more readily available for move in and out. Had to search the facility to find the carts. Carts wasn't in the desinated place. Facility is has no attendants to assure use of tools for move in and out. 4400 University Dr (across from University At Huntsville).

Évaluation :

4

Excellent Storage facility on Old Monrovia. Just a little confused on areas of location for return of truck based on company name such as "Advantage". Would not have known to return to "Advantage", but I saw U-haul trucks parked on lot. Would be easier if truck returns are allowable at any U-haul facility.

Évaluation :

1

Had a one way rental coming to this U-Haul. I got stuck in stand still traffic for two hours. I decided to call this location and give them an update that I would be late and ASKED about a late fee. The young lady said it would be ok, just get here safe. No fees mentioned. So we arrive and we immediately offload the tow dolly. We booked the storage unit online. The employee says they had the one we booked. So we all drive over in the rain in search of this available unit with the U-Haul truck. After circling for thirty min. The employee states that the storage we had is actually rented out and that we would either have to upgrade or get an inside unit. Well after being treated so well, we decided to upgrade. I was very satisfied, UNTIL I wake the next morning with an $77 charge. THERE WAS ABSOLUTELY NO COMMUNICATION! I called the store, no answer. Got through to the care center and she repeatedly called. Promised me a call from Tyson the general manager the same day. I actually waited for Tyson to call for two days before I wrote this review. I have heard absolutely nothing after they told me it was ok there would be no fees for being late, then drove me around in the rain for an hour looking for storage. Terrible communication. I am not happy, I know wish I would have put my items elsewhere.

Évaluation :

1

Never got to move in. Access to first unit was blocked with trailers and they couldn't move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don't seem to be secure either. There's a lot of homeless people around and always asking for money.

Évaluation :

1

Never got to move in. Access to first unit was blocked with trailers and they couldn't move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don't seem to be secure either. There's a lot of homeless people around and always asking for money.

Évaluation :

3

The lack of on-site staff makes this facility vulnerable to vagrants entering the buildings. It is an a part of town that has a large population of homeless people and I have been there on occasions when I found them camping out in the hallways inside the buildings.I never felt safe when visiting

Évaluation :

5

Staff is very knowledgeable.

Évaluation :

1

Need better staff members

Évaluation :

4

I really liked the layout of cooled storage I plan the smallest unit next.

Évaluation :

3

No direct phone call to office. Elevator needs inspection and would was inactive for an entire weekend.

Évaluation :

5

Very helpful staff always

Évaluation :

5

Enjoyed working with this thoughtful and courteous team!

Évaluation :

1

The elevator on move-in stopped working causing my hired movers to take longer, the unit assigned was given to another(as objects were already there) then on move out the same thing( elevator not working) meaning since movers paid by hour it cost me even more money. I would like to be compensated for overly paying labor for fault from uhaul and it's staff and facilities maintenance.

Évaluation :

1

Staff was not friending. Was not able to ask questions. Had to return for lock cause staff did not explain off site situation for rental unit. Manager very uproot. Lacking in friendly customer service.

Évaluation :

1

This location is in a horrible part of town with some very questionable renters. I felt incredibly unsafe and intentionally moved our belongings after 2-3 weeks because I felt unsafe and do not want to ever got back there again. They can do a great job on questions 1-5, which they did, but the quality of other renters will completely overshadow all of that. Also of note in general, the inability to get past the central call center to reach an individual location is ridiculous. That is another reason I got rid of this unit, the place I am at now is not only safer but I call the location and can talk to a person instead of getting routed to a central call center and maybe forwarded to the actual location.

Évaluation :

5

Great price, great service and always super friendly! I'd use and/or recommend the facility again without hesitation. Merci!

Évaluation :

3

Rates keep going up and I have been long term

Évaluation :

3

Purchasing the unit was a bit of a hassle dealing with staff members who didn't listen to my request for contact information/just getting the unit in general. During the duration of my rental I experienced slight harassment to pay more than what was owed several times in the last few months of having the unit. It was difficult to reach management and faculty ... unless going in store which wasn't always possible. The trash was out of control almost all the time. The bathroom was disgusting every time, so we could never use the restroom when going to the storage. Overall it could've been a much better experience!

Évaluation :

4

I love and enjoy uhaul service

Évaluation :

5

I wish the elevator was a little longer and larger.

Évaluation :

3

The staff was nice, the storage lot to my unit is ok. The gate that our truck can fit into and drive around with out any issues is broken. Cause of that we have to somehow fit a 26ft truck around some tight corners without hitting anything. I would recommend getting this fix, or someone will end up hitting something if they are not careful.

Évaluation :

1

I reserved a truck a week in advance. When I arrived to get my truck they said the system over booked and they didn't have a truck. They said there was one at another location. I went to get that one. When I got to my unit there was an additional lock added to it. No one notified me of the lock being added and I was charged for it. The communication was poor and the whole process was extremely frustrating.

Évaluation :

2

Climate control was not as advertised. I had to throw away multiple items due to mold covering them. The workers were very nice and helpful, but the condition of items was disappointing.

Évaluation :

3

3 issues with UHaul storage - bathroom at the facility was unsanitary and not maintained. - reservation made online and confirmed with a reservation number was not on the facility record when I arrived at the facility. - billing was not efficient. My credit card was on file for monthly billing but my 2nd month my account was charged late fees because the information had been "lost."

Évaluation :

5

Tyson and the staff were the best. Would highly recommend.

Évaluation :

3

There were some people roaming around that made me sort of nervous, but no one bothered me and my stuff was exactly as I left it

Évaluation :

4

I was having trouble getting the reservation to pull up on my phone. A lady at the location helped me even though it was after hours. I thought a lock was included but wasn't present. Lights inside unit did not work.

Évaluation :

1

I made a reservation for a truck and storage by calling into the call center. The young lady was extremely helpful, but the rest of my experience with U-Haul after that was horrible. When I found out that I was not going to be able to be in Huntsville by the time the store closed, I started calling. No one answered and my calls were transferred to the call center. The gentleman that I finally talked to said that he talked to someone at the facility and that I would be able to move in my unit after hours. This was not true! I had to get an extension on the truck for two extra days. While paying movers to unload the truck, they discovered that there were holes in the top of the truck, so my mattresses got wet. I also had to rent another unit because the one I had was not big enough. After renting the second unit we found a lock on it. I called the store and again no one answered the phone! There were three people working in the office and NO ONE answered. I sat on hold for over an hour waiting for someone to pick up. I finally drove back to the store to get them to come take the lock off. I expressed to them that I was paying someone by the hour and we had completely wasted an hour because no one answered the phone.

Évaluation :

4

I would give an excellent review, but everytime I went to the storage building there were no moving carts to be found anywhere. It wasn't that they were in use either. Their just wasn't any, which sucks when your moving Heavy stuff to the end of a Hall on the 2nd Floor.

Évaluation :

3

The staff and facilities were fine but the storage door hit was too making it difficult to move it heavy taller items.

Évaluation :

3

The fans inside the storage building were not turned on and it was extremely hot.

Évaluation :

3

Customer service needs to improve to keep customers

Évaluation :

5

Price was great and folks were efficient. I would definitely use these folks again.

Évaluation :

2

I reserved a unit online and went into the store to get a key card. It was convenient because it was Sunday, and they were open until 5pm. I was also able to rent a truck at the same time. I got my truck loaded up with storage unit items, and headed to my unit. We got there only to find the key card we received did not work (which I was told may not work for 24 hours) and the special code I made (incase the card didn't work) did not work either. The after hours manager that was listed on the gate never called back, and the store front was closed because it was 10 min past 5. I could never once get through their phone lines. It would hang up every time. When we finally got into the unit the next day, it was not climate controlled like I had reserved. The elevator smelled of old cigarettes and pee and I was just not overall pleased. I decided to rent elsewhere for a few extra dollars at a very clean well maintained facility.

Évaluation :

1

I was sick with Kobe when I first reading from you out accidentally got the truck stuck called a tow from U-Haul they towed it away and didn't let me have a chance to get my things okay a month or two went by finally I found the place with no help from the company and then I was chastised by the gentleman just as about me being unemployed test I was about my husband working 40 hours to us about why I did that and so told that all my stuff was stolen that I stole the stuff from someone else anyway then I received another message about a month ago which I didn't even know I got but basically explaining to me I have 4 hours to pick up my things or else okay so I'm going to get a lawyer and I'm going to sue because I lost a lifetime full of memories because of U-Haul you're in covid and I know they got stimulus money I only received one stimulus check the whole time this whole epidemic has been going on and it's just sad to know that company like this with freaking take advantage of someone like me that can't even afford to use one anyway or can afford one but not the way they made it I also lost the whole vehicle they pay me half a million dollars give me my things back maybe just maybe I will drop everything but as of right now I'm going to have a lawsuit against everyone involved except really do anything. another problem during the whole time I tried to rent the truck day by day nobody ever called me back nobody ever helped me find out anything next is like I don't know like I'm just supposed to do it automatically on my own I don't know but it's sad it really is and I'm not going to stand for I have to I have to get a lawyer because I lost everything everything because of U-Haul and now I hear my stuff is in Huntsville where I don't even live. and even after all this happened and there's nobody to talk to I can't seem to get in touch with anybody just like Darren when I had the band I tried to rent it day by day and tell them I was going to keep for another day nobody can help me apparently the system flawed and I wasn't in the system so it f'd up my whole life excuse my language. now I'm thinking retribution because I can't even I can't even do anything I have nothing because of you all and no one's going to help me except a lawyer who's going to get me back my whole life. which I'm currently in negotiations with and will soon start a case against u-haul. and I would drop the whole thing if they give me half million dollars to give him my stuff I would forget the whole thing ever happened to be my best friend and I've never seen anybody before I don't think that's the way to do things in this world but I'm going to this time because it's only way I've been done wrong so many times but this is done absolutely just incredibly wrong they might as well burn down my house and laughing and asked me for money while they watched it burn .

Évaluation :

2

When I reserved a 10'x10'x30' climate controlled room; the rate I was told was $229.95, also have an email that says it. Only to get to the location yesterday after driving 7 hours with a load, the gentlemen said it was not available but there was a 10'x10'x25" climate controlled, certainly very stressed but relieved a large room as available. I asked what happened, he said someone lied to you when you made the reservation. I found out the rate for 10'x10'30' is actually $259.95. I was quoted the wrong rate and there was no 10'x10'x30'!! Why even make a reservation??

Évaluation :

5

Lucas Black went above and beyond helpful and is the main reason I would use this facility again.

Évaluation :

1

I actually moved out on March 25 and continue to receive statements claiming that I'm still using the storage unit. Furthermore the service was terrible I had a number of problems simply receiving a unit that was clean and not in use. They also had my storage unit locked when I came to move my stuff out and I had already paid.

Évaluation :

5

Move in was super easy and quick and move out was even easier especially with the help of the wonderful assistant manager they have morgan

Évaluation :

5

The guys who helped me out went above and beyond, this was an amazing experience.

Évaluation :

3

I removed my items from the storage area on Sunday 3/14/2021..was paid up till 3/30/2021...I inform UHale that I was out but I was paid-up till the 30th...I as inform that even thought I had a credit that I could not get a refund & was now locked out of the storage area..which I feel is not fair...so I will not be recomending your services to my friends.

Évaluation :

4

Everything went very well except the associate on the phone sold me a unit that was way too small for a 3 bedroom house. We had to remove what we had already put into storage get a bigger unit and start again.

Évaluation :

2

Hello, I debated for a couple of days on whether to do this review. I just recently rented a storage facility (roach infested) and I have been telling the employees and now the general manager for 5 days. NOTHING has been done. I kept getting we will handle it...STILL not done. I moved in on 3/29/21 and I rented a uhaul truck on 4/2/21. Just not pleased overall with uhaul. The only reason why I am still renting the storage facility is due to it's convenience. The only helpful person was Willie. He helped me with my truck rental. Thank you Willie for your help.

Évaluation :

5

The facility was always clean and kept up The staff that works there are AWESOME and AMAZING !! GREAT SERVICE VERY FRIENDLY AND VERY PROFESSIONAL !!

Évaluation :

1

After moving out of my climate controlled storage unit after 5 years, I found an abundance of rat droppings and a roach. I filed a claim and an adjuster contacted me. I was then told since I didn't have insurance through them I would need to file through my insurance company. What is my insurance company going to do about a maintenance pest problem? That is a building problem. She also told me they have no control of what people bring in and store like food. That is a terrible excuse. Within 5 years I was never contacted to change the bait box or any thing like that. I DO NOT! Do not recommend dealing with U-Haul or their insurance claim center!!

Évaluation :

2

Customer service on the office was very poor. One female manager was very nice and helpful. Other staff would not acknowledge your presence and often acted if your questions and or concerns were bothersome. Needed help once and waited 90 minutes only to learn that no one was coming. This was after being told twice that staff was on their way. Access code failed several times. One to E I went down 3 times before someone came to let us in the Gaye. Neither access code nor the entry card was working. Nice place to store your belongings but staff can benefit from customer service training. Have used Uhaul in the past. Never encountered poor customer service.

Évaluation :

5

The general manager was excellent. I had an issue and he worked with me until it was fixed. I would HIGHLY recommend this Uhaul store.

Évaluation :

1

Service was horrible Need money back will file another complaint or talk to management if need to thanks

Évaluation :

5

Highly recommend, thanks!

Évaluation :

1

I waited for almost 2 hours before a lock from my unit could be removed.

Évaluation :

5

There is an ongoing difficulty in reaching someone by phone.

Évaluation :

1

I am thoroughly disappointed in Uhaul as a whole. I will not use Uhaul again & I will not recommend it to anyone. The amount of miscommunication between uhaul.com & the individual branches is incredible. It's hard to believe it that Uhaul is still operating at a profit. Customer Service is non-existent & company policies seen to change daily.

Évaluation :

3

I was two days into a new month when I no longer needed my storage unit. I was charged the full month anyway, not pro-rated. U-haul needs to review and change that policy.

Évaluation :

3

We were informed there would be carts available for use in moving items to the unit. There were no carts to be found which made loading difficult.

Évaluation :

1

This was the worst experience ever. I am on military duty and my storage was removed without my knowledge. The account was scheduled for autopay wit no issues. The manager and staff are unprofessional. It's sad that a account was canceled when a veteran is servicing their country.

Évaluation :

5

For it being a busy Saturday there were only two woman working and they were great.

Évaluation :

5

Made the move to Huntsville alot easier knowing our stuff was safe. Both trucks operated and ran well.

Évaluation :

3

One of the biggest issues is that when you call the office phone the line is busy and you have to sit on hold for 30 minutes (or longer) or keep calling until someone answers. Also did not enjoy the fact that the elevator for my building wasn't functioning so I had to hike everything up the stairs.

Évaluation :

2

Was assigned a unit that was not available. Had to wait to get a unit that was available, however I couldn't get the staff to print out or check whether my account shows the proper switch off units. Store was particularly understaffed for the amount of business. Average wait time to get helped was well over 15 minutes.

Évaluation :

5

Merci.

Évaluation :

2

The staff is awful rude to literally every customer that was in front of me then rude me I don't think I'll ever use uhaul again due to the staff. Really just one staff member cause the other wasn't certified to do anything else so she didn't really do much

Évaluation :

5

Over a 7-year period, there were only two issues - both solved in a timely manner. Great experience.

Évaluation :

5

Would recommend to others. Will use services again.

Évaluation :

2

I was promised a free lock. I received an email saying my free lock was in my unit. There was no lock.

Évaluation :

5

It is really nice that you have free carts to help get your stuff moved. It would be nice if there was more than one set so when there are multiple people moving more people could use them.

Évaluation :

3

Was leased a storage unit that ended up still being locked and full of previous tenants belongings. Staff was helpful in getting a new unit leased to me, but in doing so wasted a few hours in trying to do so for a good half dozen guys there to help unload my 20' uhaul truck.

Évaluation :

2

Very long lines, staff over worked which caused them to be rude to customers out of frustration. The storage and uhaul drop off in two different places does not help. With running back and fourth standing in line was a waste of three hours of my day. Not worth it.

Évaluation :

4

Office is located at truck rental facility and gridlock occurs as parking is almost nonexistent and people leave their cars wherever they can. Luckily storage facility is a little further up the road, so you don't have to deal with that. Both office and yard personnel were extremely pleasant.

Évaluation :

1

Roger at the storage facility was fantastic but the office personnel at main office were incompetent, refused to listen to what customer service had offered. I was not the only one who had problems in that store. There were several very upset people, including me, that I used and they did also choice words. No one in personnel wanted to listen to what I was told by customer service. I will never use Uhaul again. Like I said Roger at the storage facility was very helpful and aconsiderate. He should get a raise.

Évaluation :

4

The only thing I would change would be having access to my stuff at any time. Working the hours that I do I would have to leave work early or wait for my off day to access my stuff.

Évaluation :

1

Over a week has gone by and still no climate control when we were promised it would be fixed the day after we moved into the unit. I contacted corporate and was assured I would receive some sort of response in 3-5 days after I contacted corporate. To date still no response. I will be moving out in the next week to an actual climate controlled facility and do not expect to see any sort of bill from uhaul corporate or the local storage facility. I also expect a truck to move my items free of charge due to breach of contract.

Évaluation :

1

The cashier that helped me, was horrible. He complained the whole time he was helping me. I asked him did he need my reservation number, he told me no. But when he asked me my last name, it didn't pull up my reservation at first. I offered him the reservation number again, then he told me that he didn't even know how to put in the reservation number to find .y information. I asked was anybody else there to help him. He replied, "other people are here but no one is really helping me." So I just dismissed it. Then when I read my receipt, I mentioned to him that I had reserved a first floor climate controlled room. He told me that he just picked a random room for me. I told him that my reservation would've helped him, because I had reserved a first floor climate controlled room. Then he told me that none were available. So I just took what was given to me, but all in all, the service was HORRIBLE!!!!!! I'm willing to keep the room, but i want to be honest about the service that was rendered to me yesterday!!!!!

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

The staff was very helpful and friendly.

Évaluation :

4

Justin and Willow were very professional and always helpful. 👍👍

Évaluation :

5

Let me just say thank you to Alicia, Rob, Willow and John. This group of people are the best of the best. All my needs were met and they help make everything run smoothly. I can't thank each of you enough. Please give them a call for "Whatever" you need. Thank you again!

Évaluation :

2

I called early in May to let Uhaul know I was moving out of the unit before the 21 when rent was due. On the 9th I moved out. A grounds person, a nice lady, told me to let them know at the office that I was moving. The office doors were locked at 4440 University and no one around, no note on the door, etc. I dropped my remote to the gate into the key box and left. On May 21 my account was charged AGAIN for the unit, I then drove to 4440 University and banged on the door to the office. No one came to let me in, no note on the door. I called the main number (remember each time you call that number you have to wait about 10 minutes or more to get an operator). Finally, mystery solved, I had to go do the street to 4400 (I think) University (Huntsville, Alabama) to THAT office. There I had to wait about 10 minutes or more while I went through 2 people to get the rental charge taken off my account. Please put a notice on the office door at 4440 University to tell people to go to the other office!!!! I mentioned this to the manager at the REAL office. I doubt anything is done.

Évaluation :

4

Very busy when I checked in but staff managed all customers fast.

Évaluation :

5

Willow, the young man, and Justin took care of things. I had a move that required some last-minute details, and they each made sure I had what I needed, and even with the closing out of the storage. Justin stepped in and made sure to take care of the customer. I appreciated the public service that each of them showed.

Évaluation :

3

They made me pay for a lock and there was one already in the storage they assigned me. My gate card didn't work after a certain hour but they told me it was 24 hour access.

Évaluation :

5

It would be great if you could access the storage facility until at least 10pm.

Évaluation :

1

Terrible service and the GM is a crook. Very unprofessional. Will never recommend this Uhaul to anyone

Évaluation :

1

The unit advertised wasn't available so I was over charged for a larger one, also I was originally issued a unit that was already occupied by another customer.

Évaluation :

1

They was rude

Évaluation :

4

Good storage facility. The neighborhood is a life safety issue. Homeless people walking Arron the facility some could pose threat. Would not be good to to go there at night.

Évaluation :

1

I don't have lighting bin my storage

Évaluation :

5

Easy to work with very friendly Staff

Évaluation :

3

The facility is separate from the office, it would be much more helpful if a staff member would be where the storage units are.

Évaluation :

5

Willow and Justin are very helpful and knowledgeable. Great people to do business with. 

Évaluation :

5

Great!

Évaluation :

5

Willow at this location is amazing. She goes above and beyond not only for customers, but her employees as well. Uhaul is lucky to have her!

Évaluation :

5

Great service if needed again I would use the facility again.

Évaluation :

5

Thank you for excellent customer service.

Évaluation :

5

They owner was great .The staff Willa was very on point and helpful. They were helpful during a stressful time. The exact opposite of where I picked the vehicle up from.

Évaluation :

5

Very good customer service I will send anybody there to get a truck.

Évaluation :

5

Willow and her team did an excellent job. Thanks y'all!

Évaluation :

5

Great set of people, very helpful.

Évaluation :

5

Service was just very good

Évaluation :

5

I was very much pleased with U-Haul over my 3 years experience with them!

Évaluation :

5

Everything about my experience with U-Haul was great. If I need you all again, I'll DEFINITELY come back!!!! Thank you so much!!!!

Évaluation :

4

I got locked out after hours and could not reach anyone at the emergency number. I also could not get through at the local number during working hours. Otherwise, everything was great.

Évaluation :

5

Thank you for your great help and assistance!

Évaluation :

5

Willow was awesome. Very helpful and turned a rough day into a great experience.

Évaluation :

4

Quick & Easy

Évaluation :

5

U haul is the only moving company that I will deal with. They make sure you are taken care of. They offer you services that you might need before the customer ask. To me that's top service.

Évaluation :

5

Exceptional service from employee David Wolf. Very dedicated, energetic and willingness to help which is rarely found in business today.

Évaluation :

5

Taylor from the Decatur U-Haul Moving and Storage help us with finding the closes U-Haul Storage places for us She was VERY HELPFUL

Évaluation :

5

Willow was so accommodating and helpful......So thankful for her willingness to help.

Évaluation :

5

Everything was great! Nice and quiet property up in the storage facility. Only ever saw 2 other people up there. Very peaceful. The price was right where I needed it to be. Willow was great!

Évaluation :

5

Would recommend.

Évaluation :

4

All was good.

Évaluation :

5

From the beginning to the end of my time with Uhaul, I have been very pleased with the service!

Évaluation :

4

Great service

Évaluation :

5

Very courteous and very helpful great attitude, also, even in the pouring down rain the man was respectful and helpful.

Évaluation :

5

I would definitely rent space there again

Évaluation :

5

Thanks

Évaluation :

5

The office workers (including the janitor) were really cool. They've answered & fixed every answer I've ever had. For my first time having & paying my own storage bills--I'd recommend to ANYone.

Évaluation :

5

If I need storage space again I will definitely use Uhaul!

Évaluation :

5

Corey was wonderful! It was a very stressful situation for me and he made things go very smoothly.

Évaluation :

5

Willow was extremely helpful.