Customer Reviews for U-Haul Moving & Storage at Union Ave

Évaluation :

1

They charged me over 200 and couldn’t fix the issue or find out why when my total after pick up and drop off was only 60 something even there toll free number could not help only told me to wait in hope it would drop off if not I was told to contact my bank.

Évaluation :

5

Always great customer service!!

Évaluation :

5

Customer service was everything

Évaluation :

1

I wasn't told what my final balance was?

Évaluation :

5

Crystal was absolutely fantastic!

Évaluation :

5

Nothing cause the staff was very professional and knowledgeable..

Évaluation :

5

Nothing! At all.👍

Évaluation :

4

The employee that assisted me with my online check in was exceptionally nice and very professional. She should really be ccommended for her work.

Évaluation :

3

They provide me a card to access the facilities but that card only worked to check in if I use the machine which is inside the office. It never worked in the system which is outside. So I could only access my storage only within the UHaul office hours.

Évaluation :

5

Great customer service and friendly folks. Thanks

Évaluation :

5

Service and attitudes always great. Pleasure to work with!

Évaluation :

5

Emmanuel, at the 370 Union location, is always so helpful and nice. He is a pleasure to work with!

Évaluation :

5

Attendant was friendly and efficient.

Évaluation :

5

Nothing. Keep up the great work!!!!

Évaluation :

1

One of the young ladies was nice. However, her attire was unprofessional. They had a bottle of hot sauce on the counter. Then another employee came in and went behind the counter with a bonnet on her head. On the day of my return. I over slept. I was awakened to what seemed like a phone call from the manager, yelling and telling me that I needed to hurry and return the truck because someone was waiting on it. I do realize that I was wrong, but bill me if you have to, don't call me yelling.

Évaluation :

5

Thanks for the smiling face and welcoming professional personality that greeted us. She was a helpful blessing in that moment she may never know how much she ment to us. On Saturday we delt with a family tragedy. Then had to assist my granddaughter move on Sunday. We needed the positive customer Service the young lady provided. Please thank her again for us.

Évaluation :

5

It’s always great at U-Haul , thanks a million.

Évaluation :

3

Lower the mileage rate

Évaluation :

5

I need senior citizen discounts please

Évaluation :

1

The experience was terrible from start to finish. Fire the manager for being unprofessional and lazy.

Évaluation :

3

Not the safest area of town. Employees were great

Évaluation :

5

All good.

Évaluation :

1

Very Unprofessional when dropping off u haul didn't receive a email or print out of my receipt but other customers did. my mother was talked to in a very horrible manner cursed at actually would not recommend ANYONE to go to this location. One young lady attitude was very nasty and dismissive. Was on her phone the whole time assisting me and More Every wasn't rude but wouldn't go back if needed

Évaluation :

3

The person that checked me out was rude. I stood right in front of her for 10 minutes, while she dealt with some venmo payment for a friend and was texting (she didn't even acknowledge I was there). When she checked me out she didn't give me the dolly I rented.

Évaluation :

5

Nothing, A 1 service!!!!!!

Évaluation :

3

Get better employees who have a better attitude when dealing with their customers.

Évaluation :

2

The workers were very slow. After 15-30 minutes, we finally got our keys. When we went out to get the vehicle, it was blocked in by another vehicle. We returned inside, where we had to wait another 5 minutes while the staff argued with another customer (who was supposed to be renting the vehicle that was blocking ours). It was a waste of my time.

Évaluation :

5

Nothing at all, I experienced great customer service

Évaluation :

1

The vehicle I rented absolutely reeked of cigarette smoke. There was also ash still on the dashboard and crumbs of food in the cup holder. The staff at the site told me there was nothing they could do about the smell and that they were aware. Other than telling me that I would not be charged because they already knew, they were not helpful. It was so bad, I would not have rented this vehicle if I had time to find another option. I was overall very disappointed. I could smell the cigarette stink on my boxes as I was unloading.

Évaluation :

5

Excellent and fast customer service

Évaluation :

5

The staff was very courteous, knew their jobs well and got me in and out very quickly during pick up and drop off. I will use this location in the future when possible. Good job!

Évaluation :

5

Very prompt and polite staff. Very well organized.

Évaluation :

5

Great customer service. Helpful and fast service.

Évaluation :

5

Staff were great Answered all my questions Great knowledge of services

Évaluation :

1

The biggest problem occurred when I picked up the van. The woman who was behind the counter was categorically the worst employee I have ever encountered. She was completely nonplused and could care less about anything. She was rude, cantankerous and generally a bad person. Something definitely needs to be done. Otherwise the van was fine although one of the tires continually leaked. When I turned the van in the fellow who was there was very nice and pleasant.

Évaluation :

5

Swift service and everything was as expected. Great experience.

Évaluation :

5

Love the people that work there

Évaluation :

4

Representative came out, gave directions, Unhooked the Tow dolly, inspected it and asked me; " How I wanted my receipt! Just that Easy 

Évaluation :

3

I was charged double and didn't get my free month of storage

Évaluation :

3

The customer service representatives had on a bonnet and kids were running everywhere. Not a customer's kids, one of the workers kid. The truck I received had a broken mirror and smelled in the cab. I called back to let them know of everything and a gentleman answer the phone and said "Hello". I had to ask was it UHaul, because I thought it was a regular person phone. I'm waiting on my final charges when they assess the truck today to see if they overcharge me for anything. I even took the truck back early because I was over the whole experience.

Évaluation :

5

They understand that things in life are unpredictable , we where homeless and had to get stuff off street and short on getting trucks to its turn in place !! Thanks again for understanding that unfortunate thing come up knowing that you are a business to make money , you have a heart ! Thanks again !

Évaluation :

4

S.O.

Évaluation :

2

The Customer Service Representatives lack knowledge of product and availability. They didn't give me a drop off location either and they switch my truck. The dolly wasn't there I order.. And I was given a decent rate.. Horrible experience

Évaluation :

5

Great services

Évaluation :

3

I recently just rented a uhual just for a short time yesterday, and i while i need to the service done. One lady employee had given me a really icky face of me wanting service. I know the timing was not perfect of entering the store, but i believe i could've gotten a better greeting than what i had to endure of completing my service.

Évaluation :

2

Reserved a truck ahead of time to be Rented and returned same day. Picked up the truck in the morning then dropped it back off 2,5 hours earlier than expected. The next day, both of my emergency contacts and I received phone calls informing me I did not return my truck. Night shift worker didn't check my truck in the previous day. Other than that, service was fantastic. Truck was clean and ready when I got there, inside service was friendly upon pick up.

Évaluation :

5

Rien

Évaluation :

5

It was perfect

Évaluation :

5

Tish & her staff delivered yet another fabulous day of service. Being disabled in the world is hard enough. Parkinson's & bad back made this one of the worst moves for us. I'm useless, Tish jumped in and asked what she could do to help. Even had a staff member come check on me later on in the day. Your company has a diamond in her. Bathroom was clean & areas for things were well sorted & organized. As a former manager I cannot say enough good things about this U-Haul site. Thanks again! Elizabeth & Dan

Évaluation :

1

They had poor customer service, very rude attitude, and very nonchalant

Évaluation :

3

N/a

Évaluation :

5

Tish the manager is Wonderful, so kind and helpful. I cannot speak highly enough about her. Everyone there was so helpful and sweet would recommend them till the end of time.

Évaluation :

1

Equipment was not hooked up properly and did not check lights on equipment before I lwft

Évaluation :

1

The reason why I rate this location negative rating because they call me one off the employee telling me the auto transport I rent was for one day and I keep it over one day she treat me not to return it that I stole the equipment and that was so disrespectful and unprofessional I didn’t like the way they treated me

Évaluation :

3

So i rented a truck for the 19,95 a day . But I only needed it for a couple hours. So rather than having it sit in the driveway I told them I would bring it back at 1. Well I did what I needed and returned the truck. At 1:15! I acknowledge that I was late. And the man than finally came out me asked how I wanted my receipt and I opted for online. Later in the day I looked at the email. I was charged another 19,95 for being 15 min late!!!I could be fine with a.penalty or a charge for an extra hour but an entire other day is reduculos!!

Évaluation :

5

Everyone was welcoming, helpful and knowledgeable! They made it a really good experience! Merci.

Évaluation :

1

Crystal was so rude.

Évaluation :

5

Ms. Hill is amazing! Very accommodating, nice, and efficient!!

Évaluation :

5

I had a great experience renting a unit from this location! The staff was incredibly helpful at every step. The facility was secure and I always felt safe there.

Évaluation :

4

Only thing I don’t like is I didn’t need the u haul for two days but has to pay for two days I needed mileage but not days I don’t think u should be charged for days or mileage you don’t use.

Évaluation :

2

My brand new refrigerator got eaten up by rats I’m trying to see is yall gone reimburse me for my belongings if I would have none there was a rat problem I would have never came there

Évaluation :

5

The store owner was very helpful and sweet

Évaluation :

5

Theses people at U-haul should give a training class for this country in Hospitality because, U-haul is extremely good in taking care of our customers thanks. Start training Extra- Space Storage first.

Évaluation :

4

Im very pleased.

Évaluation :

4

The young lady Chara who works at the Union Avenue facility took an automatic deduction from my bank account which was not authorized by me. I reported this incident to your corporate headquarters, complaints department. I hope something was done about this because by doing this to me, tells me she can go in anyone's account and continue this type of theft. My name is Ms Mitchell (901) 425-6564.

Évaluation :

5

The only thing that was inconvenient for me was the hours that I could access my unit. I just wished it was 24 hours. This didn't affect my decision to stop using storage, I finally found a place to call home. I absolutely loved the staff at this location. The manager should get a raise, she's just the best. Once, I forgot to lock my unit and left the door open. She put a lock on it for me until I came back again. I felt like she was always willing to work with me if I was late, maybe it was the policy but she made me feel like she was looking out for me. I will miss chatting with her. Thanks for letting me use the storage. Also, I frequently rent your trucks and I'll say It's always hassle free and effortless, except the hauling furniture part. Thanks Again!

Évaluation :

1

They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from our

Évaluation :

5

Mrs. Crystal is the best.

Évaluation :

2

Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.

Évaluation :

4

This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.

Évaluation :

3

Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.

Évaluation :

5

They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raise

Évaluation :

2

The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.

Évaluation :

2

For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customers

Évaluation :

5

Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.

Évaluation :

5

Great staff and storage location!

Évaluation :

3

I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?

Évaluation :

5

Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job

Évaluation :

5

I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!

Évaluation :

5

The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

Évaluation :

5

The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

Évaluation :

5

Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.

Évaluation :

4

I could never get in my storage unit and it was way to expensive.

Évaluation :

1

My card for my unit does not work

Évaluation :

1

I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

Évaluation :

5

Excellent service and staff