When I came to collect the vehicle dealing clark was talking on phone. In the entire process she was on phone and working for me. This is not acceptable for any company. I drove just 6 mile total and they charged me 2 gallon gas price. Their behavior was also not good.Udai S.
Trailer Rental & Towing in Memphis, TN at U-Haul Moving & Storage at Union Ave
Pour nous contacter
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Memphis, TN 38103
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The people at the counter aren't professional. Don't speak when you walk in, don't ask how can they help. Sat there eating chips. Not a big deal but could definitely up the professionalism.JEREME S.
Had a nice talk with these guys. Loyal & trust-worthyTYRONE B.
Everything was very goodWHITNEY M.
The truck I received was clearly in need of repairs/maintenance. The brakes were very weak and the rear cargo door was nearly impossible to close. For safety reasons, I would not rent this truck to anyone else until the issues are fixed. Thankfully I was not injured.BENJAMIN S.
I went into work early (7:00am) to get off early and scheduled the pick up on a Holiday weekend Friday 4pm. I got my uhaul immediately and everyone was professional and welcoming. It was a breeze. Very impressed with the whole thing and couldn't be any happier. I feel like the employees should be 100% be compensated for customer experience. Well done and keep it up. I looked at the reviews before coming here and it didn't disappoint.RICHARD T.
I was disappointed to find out that turning the vehicle in one day early did not warrant a credit of any kind. Basically you have people over a barrel with no way around it. Even rental car agencies credit customers when a vehicle is returned early. Give that some thought please. I spent close to $1500 for the vehicle, insurance, accessories not to mention $265 in fuel. Is that enough for you U-HaulJ H.
The pull up and turn in was amazing.TIFFANY B.
Nothing,. It was great.EDNA R.
The visit was quick and efficient.Terry B.
This is the best U-haul location in Memphis that I've used. Very nice people.mike L.
Horrendous customer service. Put me in a very sad mood the entire day. I felt completely mistreated as a customer. Vehicle originally reserved was unavailable. I was blamed for vehicle being unavailable. No apologies offered. I would like my $50 credit for inconvenience.Marisa N.
The phone version of picking up the van didn't work at all. We have to rent a van every few months and because of covid I opted for the phone version. Did everything right. Van was there. But the online operator wouldn't verify my rental after several tries. So I had to go into the store and wait in line. Then They had to remove my phone version to be able to check me out. The folks inside the store are great and fast, but this process was worthless. I've already started looking for options for two months from now. Plus the van was full of crud in the cab. Come on Uhaul. Lazy, inefficient, and shoddy work.MICHAEL D.
Everyone did an excellent job from checking out to returning the vehicle.juanita R.
Not sure who's end was at fault, your reservations department or the store, but I'm just glad I got a truck for a portion of the day. I was scheduled to pick up a truck at 2pm. When I get there, they say it's for 3:45pm. I never once got any update on a reschedule. They only had 1 dolly (I requested 2) and no mattress bags (I requested 1). Luckily the gentlemen helping me had a spare personal dolly and offered to throw it in at no cost. While I was there, multiple people had issues including someone who got so far as to put a reservation on my truck that I ordered days ago. Of course they had to cancel that person's order as mine preceded theirs. All of this to say, WHAT A NIGHTMARE!! After speaking with a representative over the phone, the best they could do to discount this ridiculous adventure was some voucher (never gave me a total) that I could use maybe today. How does that help me in the now? Your customer service needs improvement.BLAIR D.
I ordered 2 dolly's for my truck days prior from my pick up date but upon arrival I was told dolly's sold out on them. So I couldnt get the 2 dolly's that I reserved alongside the truck.O DHALSIM S.
Was given a truck that smelled nasty. I purchased my own air fresheners and still could not stand driving it. Did not even go buy and move everything I needed to because it was so bad. When I returned the truck I tried to explain the situation but was just talked over by TWO representatives (one who cleans the trucks and the lady working the counter)and told "they know the truck stinks. It smells like something died in it." When I tried asking why they would give the truck to a customer in that condition I was once again argued with and told "that's how it is." This led to a screaming match between me and your employee who cleans the trucks infront of a lobby of customers (not sure why he was even inside to begin with). I told them that is not how you run a business and I would call corporate to share my experience I was told "you call corporate". I did try to call you guys but could not hold longer than the hour I waited. You have the most unprofessional staff at your Memphis location on union avenue. The staff argues with customers and say they know problems exist and refuse to fix them. I will never be using your service again nor will I let my friends/family after what I experienced. It was a waste of $160. Would love to share more details about you worthless staff, give me a call 269-348-2033.Alexander B.
They locations computers were down when we arrived. The agent was helping another customer, by calling another location to get her checked in, she did not offer the other gentleman or I the same help and when we asked she was offended. She reluctantly asked the other agent to check us in also. That made us 35 minutes late to get started with our movers and I ended up having to pay an extra hour. The next day when I returned, because I had to do a after hours check in, because we missed the check back in by 15-20 minutes. I could not get the app to work when checking in, when I went back the next day she was very helpful and friendly. I will chalk it up to a stressful day with the equipment not working.Lynette H.
Be Safe Stay BlessedJAMES W.
Very nice employer's yall have on Union Avenue. Just hate we had to make reservations for a Unhal but overall all was well. Thanks and have a blessed yearBetty L.
Trailer was ready on time and the process was easy!Douglas M.
Nice & supportive staffEdward M.
Although the rental experience was smooth and customer service on par, we were surprised to be charged $14 for driving literally 6 miles total. The gas indicator never moved, so this will be disputed and was an unexpected surprise charge.LOWRY W.
Everybody I interacted with was friendly and helpful. Equipment was ready, clean, and functional. I felt apprehensive going into this experience, but it all unfolded just as it was planned.CHARLES A.
On a scale of 1-10, I'd rate it 7+. Pleasant experience, nothing offensive, but nothing pushing-the-limit stellar, either. I'm a repeat customer and have had consistently good experiences. How to improve? The truck was really clean in side. Outside, the windshield was dirty. Grounds are consistently clean, thank you! Waiting room feels cluttered, but it's organized merchandise-clutter.Frank R.