Évaluations des clients U-Haul Moving & Storage at University Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at University Ave

Cote générale :

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HEATHER T.
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Le client n'a pas laissé de commentaire.

GREGORY G.
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Personnel on site were very knowledgable, quick and polite. You location, shop and parking were very good despite being in the middle of town

SANDRA C.
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Le client n'a pas laissé de commentaire.

Curtis N.
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Le client n'a pas laissé de commentaire.

JAMES E.
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I have used U-Haul from this location before but this was by far my best experience .

KALEIGH C.
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Le client n'a pas laissé de commentaire.

Bin Z.
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Perfect experience with Mr. Lee. Very friendly and helpful. Thank you very much!

Debbi K.
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Le client n'a pas laissé de commentaire.

MARION F.
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Le client n'a pas laissé de commentaire.

ELLEANER W.
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I think you need to pull the truck to the front of the store because I had to back that 20ft truck out of that tight spot but I did it.

DONALD S.
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Le client n'a pas laissé de commentaire.

DAVID S.
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Le client n'a pas laissé de commentaire.

Suzanne L.
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All good!

Eveanna M.
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Le client n'a pas laissé de commentaire.

Laura R.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

MARK S.
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Le client n'a pas laissé de commentaire.

MUKESHBHAI P.
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Le client n'a pas laissé de commentaire.

Chris P.
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The fact that I had to drive over 150 miles round trip to get the equipment I need and there's a U-Haul dealer 5 minutes from my house is bs the place I picked up the truck was a liquor store there was less gas in then is on contract and owner would not give me the time of day with it. Pick up truck there n drive another 20-30 miles to get trailer I understand there is a lot of people moving but I reserved it and when on way to pic up told I hv to drive that far is completely unacceptable when there is prob 20 other dealers within a 50 mile radius of where I was and I get charged full price for having to drive that far.

ROBERT G.
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Le client n'a pas laissé de commentaire.

Kyle N.
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Le client n'a pas laissé de commentaire.

Clifford M.
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More staff to help with equipment return. The staff is very professional and friendly.

Wesley C.
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We had an absolute great experience with andres the general manager. He was over the top helpful with all of our needs.

CRAIG H.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Le client n'a pas laissé de commentaire.

Justin L.
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Le client n'a pas laissé de commentaire.

Margaret M.
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Very nice employee. Very helpful. Easy easy process.

JEFFERY F.
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Fantastic service. I've used these guys multiple time and have always been pleased with the level of service and professionalism of staff.

Christopher K.
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Le client n'a pas laissé de commentaire.

STEVEN ANDREW M.
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I was not happy that we were charged for furniture pads when I repeatedly said we did not need them and we never used them. Otherwise everything was great.

Jason G.
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Le client n'a pas laissé de commentaire.

DONALD B.
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Le client n'a pas laissé de commentaire.

DALE N.
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Le client n'a pas laissé de commentaire.

Gary W.
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Provide good directions on how to avoid low-clearance underpasses for routes to and from facility.

Nicholas D.
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My container arrived earlier than planned, and I was told by a uhaul representative that if it arrived earlier I would be contacted. I was not contacted, and if I had not called them, I'm not sure what date I would have been able to pick it up. Otherwise, this was a great experience. Everyone I spoke with was friendly and helpful, and I would absolutely recommend this to a friend and will be using uhaul for my future moves.

STEVE R.
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Le client n'a pas laissé de commentaire.

NATHANIEL B.
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Trailer had a light out. Doors to store locked early. I arrived at 7p, and they were already locked.

Trenton M.
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Very straightforward, drop off locations were available, plenty of room to maneuver, and everything was handled smoothly. Highly reccommended.

LOUELLA B.
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Everything was GREAT...

FREDRICK D.
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Le client n'a pas laissé de commentaire.

edward l. | Expérience générale |
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There was no access to pull truck in had to haul everything across parking because they had storage containers in the garage

RUKIYA C.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Nicholas S.
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The whole contactless pickup was not contactless. I had to go into the store and get the keys and stand there while they ran my card and found the keys. It was completely useless doing the contactless pick up since I still had to stand at a register in a close confined space and wait. Not happy.

NINA C.
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The gentleman informed me that my ball hitch receiver was indeed upside down which was helpful.

LOUELLA P.
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Le client n'a pas laissé de commentaire.

YOBI C.
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Le client n'a pas laissé de commentaire.

thurman C.
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Tow Dolly: Plastic fender had some cracks and continued to break on trip. Unit did tow car well and location did handle problem quickly.. Will use this location again for any other moving needs that arise.

Evelyn L.
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Le client n'a pas laissé de commentaire.

KAREN R.
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The service reps were very courteous & helpful. They made the experience very positive. Thank you.

RUSSELL S.
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The gentleman who checked in the vehicle was very rude and could use some customer service skills. The rest of the experience was good.

adam L.
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My key wasn't prepped. Had to hang around town for an hour and kill time due to company fault. Car smelled like a drunk vomited every where and the physical debris was wipes up but not cleaned. Truck worked great. External customer service was very helpful with a partial refund for the bad service of that location.

michelle A.
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My representative was awesome. Andres helped me out with everything.

Joseph H.
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All was fine.

Nancy D.
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It would be helpful if someone could show customers how things work on the vehicle like the loading ramp & lock mechanisms. We had trouble with this after loading up the truck & coukdnt get help in a timely manner.

LANCE M.
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Le client n'a pas laissé de commentaire.

JOHN W.
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Staff was very helpful.

Madison L.
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Employees ruined our experience, rude and not pleasant to work with. Would not recommend.

STACIA S.
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Le client n'a pas laissé de commentaire.

GARY W.
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Outstanding experience. Would come back in a heartbeat.

Randall F.
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Le client n'a pas laissé de commentaire.

Andrew J.
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First, I ordered a hitch 3 weeks before reserving motorcycle trailer. They assured me hitch would be in on time and one week before I needed to leave for my trip I called them to confirm that the hitch was coming and they stated they could not guarantee it. Good customer service would have been for them to call me to let me know that. Now my trip is delayed by a week. So I buy my own hitch and get it installed myself. I go to pick up the trailer the day before my now delayed trip only to discover they are renting me what looks like a 30 year old piece of equipment; very rusty and one of the tail light lens missing. I tell them that the lens should be replaced and the guy said not to worry about it (yes, really). Since there were no other options available I had to take the trailer. After getting my motorcycle on it I discover that 5 of 6 brackets that hold the side rails (to which you attach the straps to hold the bike) were sheared from fatigue. So clearly they did not inspect this unsafe vehicle and rented it to me. I also had to buy translucent red tape to put over the tail-light plus replace one of the bulbs. I used it without a problem but made the trip less enjoyable worrying if something would go wrong. In addition, when I complained after coming back the comments made by another staff member affirmed a lack of responsibility or ownership on their part. Will not be back.

Veronica H.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Before I left the parking lot I noticed a crack in the windshield. An attendant put a sticker on the crack. The crack was directly in my line of site. I would have preferred not looking at an "x" as I was driving. Later I found a hardened hotdog bun in the driver's door pocket as well as an air freshener spray. I reserved the truck for a 11am pickup. I reserved the pickup at the Springfield St. location in Champaign illinois. Once I got there, the sign said closed. It was then I read the email stating I needed to be at the University Ave. location. This set me behind at least a half hour. The people I worked with were friendly and courteous.

MIRIAM S.
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I really was disappointed the car they gave me didn't work good and I didn't like

Amber M.
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Customer service needs work. Very rude! Overall this experience was horrible

MICHAEL B.
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This location has always sucked it is just in a convenient location.

CHRISTOPHER K.
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check in/out and purchase of moving supplies seems overly complex to complete the transaction. This may just be the u-haul software. The staff at this facility are very helpful and courteous!

Caesar A.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER K.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Le client n'a pas laissé de commentaire.

Charlene T.
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Still waiting to settle a matter because we didn't get to use it

David L.
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Le client n'a pas laissé de commentaire.

ANGELA B.
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Le client n'a pas laissé de commentaire.

BARBARA H.
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Great customer service. Very efficient and helpful when I could not return the cargo van by closing time.

JANICE P.
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I used a 20ft truck on Sunday, 9/13/20 and made two round trips from Urbana, IL to Monticello, IL for an estimated 130 miles. When I drove the truck on Sunday the odometer reading would NOT appear on the dash. When I took the truck on Saturday, 9/12/20, the engine light was on. My receipt indicated that there was 101163 in mileage on 9/13/20. However, when I returned the truck on the morning of 9/13/20, I was charged for 224 miles, which I did NOT drive. I believe that the odometer had been altered since I could not get the reading on 9/13/20. I WILL NEVER USE UHAUL SERVICES AGAIN, AND I WILL NOT RECOMMEND TO MY FRIENDS, AND I WILL POST MY DISSATISFACTION ON SOCIAL MEDIA

STEVEN T.
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Le client n'a pas laissé de commentaire.

Andrew K.
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Had a reservation and the location would not rent anyone trucks stating their credit/debit machine was down and stated they don't accept cash,so no truck after all the planning.Went to Penske and had a truck in 15 minutes for around $30 less and much nicer trucks than Uhaul.

RICHARD L.
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Le client n'a pas laissé de commentaire.

Douglas P.
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Le client n'a pas laissé de commentaire.

Gerald W.
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The person working at the location was not friendly. On the phone or in person. He had a don't care about anything attitude. We were surprised he could even take care of our needs. The truck and equipment were excellent and we are glad our move is over.

Kevin P.
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Le client n'a pas laissé de commentaire.

steven C.
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Great facility. Professional and expedited the return of the vehicle

ANGELA B.
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Le client n'a pas laissé de commentaire.

LEE W.
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Le client n'a pas laissé de commentaire.

JAMES W.
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Still missing my deposit refund after 2 days other than that great

JESSIE M.
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Le client n'a pas laissé de commentaire.

LAPORSHA B.
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Le client n'a pas laissé de commentaire.

ELIZABETH C.
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Le client n'a pas laissé de commentaire.

Scott M.
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Everything went perfectly.

DAVID W.
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Easy pickup and super-friendly service.

Reza F.
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Very easy drop off experience. I parked where they had clear signs, and gave the truck key to the uhaul agent. He took care of everything else.

CRAIG A.
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Le client n'a pas laissé de commentaire.

JOSE A.
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Le client n'a pas laissé de commentaire.

Oscar N.
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Le client n'a pas laissé de commentaire.

Emily B.
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Le client n'a pas laissé de commentaire.

Stephen O.
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Le client n'a pas laissé de commentaire.

DE JA J.
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Le client n'a pas laissé de commentaire.

Shauntae W.
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Le client n'a pas laissé de commentaire.

Heather L.
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Le client n'a pas laissé de commentaire.

Trevor T.
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Quick and professional

Michelle M. | Expérience générale |
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We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.

William J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

fabian a. | Expérience générale |
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Terrible customer service and lack of competence in fulfilling administrative duties.

Michael F. | Expérience générale |
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Employees were very helpful and able to help with anything I needed

Aaron C. | Expérience générale |
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Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.

Michelle M. | Premières impressions |
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Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.

Cliff R. | Expérience générale |
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The place was secure and well lit.

Teressia H. | Expérience générale |
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Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.

Monica W. | Expérience générale |
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My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.

berry s. | Premières impressions |
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Very professional and helpful

Suzanne W. | Premières impressions |
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I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.

jessica j. | Expérience générale |
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Great customer service! Will return to this location again!

michelle m. | Expérience générale |
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It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.

Taylor T. | Expérience générale |
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This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.

Addison P. | Expérience générale |
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Great facility and staff!

shavonne e. | Premières impressions |
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A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.

michelle m. | Premières impressions |
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We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.

melody j. | Expérience générale |
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The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.

Jennifer B. | Premières impressions |
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Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.

Patrick M. | Premières impressions |
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I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!

peter m. | Expérience générale |
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Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.

Jenika W. | Premières impressions |
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Awesome experience

Brad H. | Expérience générale |
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Appreciate the helpfulness of the staff

Michael J. | Expérience générale |
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Jae and his crew are awesome!

BENJAMIN W. | Expérience générale |
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Great experience!

peter m. | Expérience générale |
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Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono

Qianyang P. | Expérience générale |
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The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!

Jackie H. | Réservation |
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Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick

ANTONIO C. | Réservation |
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When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end

jasmine b. | Expérience générale |
Évaluation :

N/a

Non reviews have been submitted for this location.

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