Évaluations des clients U-Haul Moving & Storage at University Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at University Ave

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Darrel B. le

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I never received a confirmation call a day before my appointment.

Jeff C. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Location was fine, but gave me incorrect information about how to return the vehicle after hours. U-Haul's totally incompetent software design for checking in the returned vehicle is honestly the dumbest example of bad software design I can recall; I'm actually planning to send it in as a plot suggestion to a sitcom that makes fun of bureaucratic ineptitude. The requirement that it only works in one physical location (where GPS says the truck is) negates the value of using it. You'd be better off with a piece of paper put in the box with the key, like in the old days. I spent an hour of aggravation late at night, 3 phone calls, and had to get up at 7 am the next morning to phone the agency to make sure I wouldn’t get charged $20 on this "gotcha."

Tina R. le

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Le client n'a pas laissé de commentaire.

Christine J. le

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Explain the rate system better, not just the cost of the truck but the mileage house estimated examples of what it could cost and explain the insurance better.

Steven S. le

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Le client n'a pas laissé de commentaire.

carl G. le

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Le client n'a pas laissé de commentaire.

Douglas C. le

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very good folks here - fun - for me - needed a truck to haul a cut down tree - on a Sunday!- High marks! smooth experience..... when I need to own a truck for a day - I'm going to uhaul.

Elizabeth S. le

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Good, clean, friendly, fair, organized. That makes for a good rental experience.

Willma V. le

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Le client n'a pas laissé de commentaire.

Dave R. le

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Le client n'a pas laissé de commentaire.

TAMMY L. le

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nothing!! The rental for the truck was an easy transition, I was in and out and in the rental truck. Upon return the individual checking me back in was just as smooth!

Zijun X. le

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Le client n'a pas laissé de commentaire.

William G. le

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The employee who assisted me looked so badly groomed it was genuinely concerning. His fingernails were almost an inch long and filthy, he looked like he hadn't bathed this month, and smelled like BO and weed. He couldn't have asked me all the questions less than 5 times each, and I was often met with a vacant stare and "uh...I'm sorry what did you say" as he stared into the monitor. The trailer was fine, price was good, but solely due to this employee, I will not be returning to this particular location anytime soon.

Bryan S. le

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I really got the run around on the computer system. This place was very helpful .I would recommend you fix the computer systems.

Carol B. le

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Good service. Truck was clean. Easy to rent and easy to return. Reasonable prices.

Karl N. le

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Le client n'a pas laissé de commentaire.

Benjamin R. le

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average. Not friendly or personable at all.

Robert H. le

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Le client n'a pas laissé de commentaire.

Jason J. le

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There is no customer service. Was given keys and told your truck is out back. Doing business a few times a year, I know the process. But Not ideal for a new customer

Nathaniel G. le

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I was charged for 2 gallons of gas when I returned the u-haul with the same amount of gas in it!

Chris A. le

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This U-Haul location's staff were fine. My problem is with the mobile phone pickup process. It was a complete waste of time.The phone ID verification process was full of errors. After several requests that I re-upload, I had to telephone U-Haul support but got a busy signal. After everything was eventually approved, I got a key code on my device and . . . had to go in and STAND IN LINE anyway to get my key from someone at the counter! I should have just walked in and stood in line anyway before bothering with all of the mobile phone pickup nonsense. It was a complete waste of time.

Dora B. le

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Great customer service provided by the General Manager, Steve at this location. Will definitely recommend to anyone and everyone.

Ritchie G. le

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Thanks

Louann W. le

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Next time I need a truck I will call a rental. Rental, plus miles plus gas made this ridiculously expensive. OK if i need something bigger but not for an ordinary truck. Not competitive.

Suzanne W. le

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I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.

Gina M. le

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Le client n'a pas laissé de commentaire.

Zach S. le

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Le client n'a pas laissé de commentaire.

Mohamed E. le

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Logan did an excellent job. This my best experience with U-Haul. Thanks Mohamed

Shonyal C. le

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Le client n'a pas laissé de commentaire.

Jerald P. le

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New employee couldn't figure out Google Chrome. Created 10-15 min wait picking up trailer. Hopefully, will improve

Alina B. le

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Le client n'a pas laissé de commentaire.

sherrill H. le

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CAnt think of a thing--the people I dealt with were the friendliest , most helpful, smiling people.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Jane V. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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The manager was very helpful with my trailer rental

Jennifer M. le

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Le client n'a pas laissé de commentaire.

jessica j. le

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Great customer service! Will return to this location again!

michelle m. le

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It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.

Taylor T. le

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This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.

Addison P. le

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Great facility and staff!

shavonne e. le

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A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.

michelle m. le

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We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.

melody j. le

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The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.

Jennifer B. le

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Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.

Patrick M. le

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I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!

peter m. le

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Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.

Jenika W. le

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Awesome experience

Brad H. le

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Appreciate the helpfulness of the staff

Michael J. le

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Jae and his crew are awesome!

BENJAMIN W. le

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Great experience!

peter m. le

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Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not hono

Qianyang P. le

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The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!

Jackie H. le

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Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quick

ANTONIO C. le

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When I got there they told me I didn’t have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their end

jasmine b. le

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