The fact that I returned the vehicle with well over the gas that was put in the the truck I was charged an extra $10 dollars and I know it was over what you guys had in the vehicle and I'm not happy with that at all so I expect a refundVIETTA C.
Customer Reviews for U-Haul Moving & Storage at University Ave
Pour nous contacter
Champaign, IL 61820
(Betwn 3rd & 4th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LETISIA C.
Le client n'a pas laissé de commentaire.STEVEN E.
Le client n'a pas laissé de commentaire.GUSTAVO M.
Staff was great! Van was clean and perfect for moving a couch. Merci!DAVID D.
Le client n'a pas laissé de commentaire.Maria W. | Premières impressions
Le client n'a pas laissé de commentaire.Megan M.
I was a little nervous driving a vehicle that had the 'check engine light' on. Thankfully I wasn't leaving town with it or I would have insisted on a different truck.Vicki M.
The truck smelled terribly from smoke. Otherwise, the truck was fine. The staff at the University location were very pleasant. However, I made the reservation through a different location and the staff member gave me inaccurate information about the pick up and drop off location. Fortunately, we were able to get to the right location and depart on time. Again, the staff at the University location were very helpful.JOHN T.
Le client n'a pas laissé de commentaire.Torri Y.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.MATTHEW S.
The muffler is bad on that vehicle, too much emissions and the smoke wasn't coming from the tail pipe, it was in the center of the truck. I hope that gets resolved. Other than that I regularly use your trucks so I thank you for thatJOE R.
Le client n'a pas laissé de commentaire.JOHNSTON N.
Le client n'a pas laissé de commentaire.Abel R. | Expérience générale
Icy conditions. Got the truck close but with the icy street wasn't able to drive to the parking lot. Had one of the employees come out to get in the parking lot. He did a great job.RICK D.
Great experience. Both the gentleman that checked me in, and the gentleman at returns, were good guys and very helpful. Motorcycle trailer worked perfect, easy to use and haul. Kudos to the guys running this location, I've had many rental experiences elsewhere that were awful compared to this service.Jeremy F.
Le client n'a pas laissé de commentaire.CLIFFORD M.
Le client n'a pas laissé de commentaire.THOMAS M.
Nothing really that wrong with the location. Rep was friendly enough. But I didn't want to originally use this location but U-Haul made me pick up my vehicle here after making a reservation online for a different pick up location. U-Haul also didn't have my desired vehicle in stock so I had to drive a much larger vehicle. Thankfully they charged me the same price, but it was not on my bingo card for this move to drive their 26' truck. I also had to park my empty U-Haul at a local park overnight because the huge truck didn't fit in my apartment parking lot. Local law enforcement was concerned that the large truck was parking on public property and contacted U-Haul. The officer later informed me that U-Haul wanted to immediately tow the vehicle. The officer negotiated with them to get my info, confirm it was my truck, and let the department know that it should not be towed. According to the police, U-Haul did not have my back in this situation.DEVIN F.
Le client n'a pas laissé de commentaire.Thomas S.
Very easy! Easy pick up and drop off.Kelli C.
Le client n'a pas laissé de commentaire.mary h. | Premières impressions
Le client n'a pas laissé de commentaire.Gabriel R. | Premières impressions
Le client n'a pas laissé de commentaire.ANTOINE W.
I feel that if I pick the truck up and it's not full, to a certain extent I should receive a credit of some sort when I return it with more gas than I got it. I figure I donated about $25 in gas. They'll charge me if I return it with less which is reasonable. They'll also charge me when I drive more miles than originally planned.DAVID T.
Originally I was supposed to get a truck from a different location, but U-Haul goofed and none were available despite my reservation. I was sent here. They were very friendly and helpful.LEONARD P.
Le client n'a pas laissé de commentaire.Richard F.
Trailer exceptional for 1000 mike trip. Hope my truck and car toter are as good end of January. ThanksGARY R.
No suggestions for what can be improved. The workers were courteous and efficient and helpful. PIckup and drop off were very easy and convenient. This was my best experience at this location.David E.
The guy hooked the trailer up for me and couldn't have been any nicer. Great employeeLINDA G.
The fuel tank size and the estimate for the amount of gas it would take to bring me back to the return level was considerably off...by gallons. Also, I got a call from a U-Haul representative about 2-hours after I returned my truck asking me when I planned on returning my truck.SCOTT M.
Charged me for an extra dollyHao Tien C.
Le client n'a pas laissé de commentaire.eardis W.
Helpful, courteous and fast Thank youRandal B.
Le client n'a pas laissé de commentaire.CONNIE H.
Le client n'a pas laissé de commentaire.MARCUS W.
Le client n'a pas laissé de commentaire.Yvonne T.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.KATHRYN M.
The latch for the front wheels was difficult to release I only was able to use one of them. The chains was also difficult to unlatch so that wasn't used. If the employees can make sure the equipment Works ProperlyMICHELLE A.
They tried to charge for for an extra day and the uhaul was returned to them the same day. Not very understanding at allSYREETA B.
Le client n'a pas laissé de commentaire.MATTHEW C.
Le client n'a pas laissé de commentaire.Alice T.
Le client n'a pas laissé de commentaire.Jose L.
Was behind with payment because of Covid hardship & death in the family. U- Haul staff were not lenient, & did not grant me a payment plan option to pay off my storage unit. Lost all my belongingsMarlon V. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany S.
Le client n'a pas laissé de commentaire.Nicholas V.
Very easy to rent! All was great!Jennifer C.
Le client n'a pas laissé de commentaire.GERALD P.
Le client n'a pas laissé de commentaire.SOONOK C.
Le client n'a pas laissé de commentaire.Jeffrey P.
Le client n'a pas laissé de commentaire.Alyson T.
Le client n'a pas laissé de commentaire.Beth C.
Le client n'a pas laissé de commentaire.Tonya E.
Le client n'a pas laissé de commentaire.LAVAUGHN H.
Have the requested vehicle ready for pick up at the requested time!! I was very disappointed with the UHaul service. I had reserved a cargo van well ahead of the date I needed it. It was not held for me at allâ€"and was unavailable when I arrived to pick it up. I had to make do with a pick up truckâ€"not at all what I needed!KARIN C.
Le client n'a pas laissé de commentaire.BETH B.
I ordered a truck in tuscola and went to pick up the truck there was no truck there then I had to go all the way to Champaign and waste more gas and time that never should have happened when I had the truck reserved and confirmed beforehand.Samantha H.
Cigarette butt in ash trayMICHELE K.
Le client n'a pas laissé de commentaire.Xinzhou H.
Le client n'a pas laissé de commentaire.THOMAS F.
Le client n'a pas laissé de commentaire.Tony G.
Le client n'a pas laissé de commentaire.CINDY L.
Everytime my card wouldn't work when I paid the extra storage free, when I would go in to purchase boxes or bubble wrap it was always feeling like I was a incontinence when I was spending my money there, and on overpriced boxes at that. I would get questioned as too why I wanted after hour entrance? Just over all they were all around rude and lazy.tiffany-maire j. | Expérience générale
Everything went very smooth. Employees were kind and attentive but lacked any enthusiasm for the work they were doing.Larry S.
Le client n'a pas laissé de commentaire.Jeffrey I.
have the gas tank full at pick upJOEL B.
Staff is very rude. They will see you standing in their location and walk right past you as if they are too busy to ask you to wait a moment until they can assist you.Stacie W.
Le client n'a pas laissé de commentaire.Kim W.
Everyone was welcoming, helpful and accommodating! Great customer service!!JOEL G. | Premières impressions
Keep up the good work!ALBERTO D.
Le client n'a pas laissé de commentaire.Edwina K.
Just keep doing what you are doing!!!!Erik S.
Le client n'a pas laissé de commentaire.ANN S.
In & out in less Than minutes ! Great location as well as the Kirby location we used a short time ago.Michael K.
Le client n'a pas laissé de commentaire.LATRICIA W.
Le client n'a pas laissé de commentaire.JULIUS G.
Le client n'a pas laissé de commentaire.JAN N.
Great staffSTEVEN D.
Everything was just great! From the nice woman who took our order to the smiling helpful store employees to the wonderful young man who hooked up our trailer-a big thank you! We have rented a LOT of vehicles over the past 60 years and this is hands down the best experience AND the cleanest facility w have ever used!ron R.
Nothing comes to mind.GILBERT A.
Le client n'a pas laissé de commentaire.BRITTANY F.
Le client n'a pas laissé de commentaire.Patrick H.
i had to drive mile from home to rent a 6x12 open trailer spent more on gas picking up and returning then renting trailerSTEVEN J.
Check I. Went smoothly and they were helpful. When I had a question about something on the truck they came and address Ed the situation and made sure all was good.MARC B.
The staff was very friendly, helpful and knowledgeable which made me feel comfortable with using them for storage. The only issue that I have is if the customer does pay for a full months of service and move out there months fee should be prorated.Chandra C. | Expérience générale
Le client n'a pas laissé de commentaire.Richard H.
So fast and friendly.Nina F.
Le client n'a pas laissé de commentaire.JAY T.
Le client n'a pas laissé de commentaire.ALBERT L.
Fix the lights before the trailer goes out.ROBERT C.
Le client n'a pas laissé de commentaire.GARY K.
Returned the trailer early and the personnel handled the check in very well and efficiently.ROBERT K.
Le client n'a pas laissé de commentaire.Destiny T.
Nobody was wearing any sort of mask or face covering, which not only made me uncomfortable, but it is against the law.JEFFREY H.
I spoke with 3 different employees, the young woman who entered my info & got my keys, a young man outside who helped me find the truck in the lot, & another young man when I turned in my keys. All of them were helpful & polite; the rental process went very smoothly....ok, except that I threw the moving blankets in my car, went & parked, got in my U-haul truck, & left the blankets in my car! Oh well. Moving is rarely easy or fun. These employees had good attitudes & I appreciated that! MattMatthew M.
Check in was fast and friendly. In and out in 2 minutes! Thank you for a very positive experience!Aaron P.
Le client n'a pas laissé de commentaire.TRACY K.
Le client n'a pas laissé de commentaire.Laura S.
Le client n'a pas laissé de commentaire.ISABEL D.
Le client n'a pas laissé de commentaire.CORY H.
Le client n'a pas laissé de commentaire.JASON P.
We arrived at 11:20 to pick up our 11:30am reservation. The vehicle was not on the premises. The manager told us he would give us a $50 deposit because the van was not there, then one was dropped off. He did a cursory cleaning, and tried to check it out to us but the IT system didn't see it. He told us we had to wait an unknown amount of time for the van to appear in the computer. By the time we got the van, it was over a half hour late. We did not get a refund or any sort of discount. The manager was not proactive in any way, and just expected us to wait indefinitely. He did not wear a mask. The girl at the desk did not wear a mask. The van had pet hair in it, it was not clean. The only staff person to wear a mask was the young kid working outside to check the van when we returned it. That kid was the most professional person at the facility.MARK J.
Le client n'a pas laissé de commentaire.Lorretha M. | Premières impressions
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
The young man that I had phone conversation on Friday/Saturday was EXCELLENT. He was respectful, polite, informative, suggested insurance, told about access code or purchasing lock, whereas another man that I spoke to was ABSOLUTELY , % HORRIBLE. He didn't know anything and did not suggest or attempt to explain how services were working due changes because of COVID. I'm actually in another state moving back to Illinois and because of his lack of knowledge, I started to look elsewhere. Thank goodness I had sense to call back and was thankful for the young man that I did have the pleasure of speaking with.Chandra C. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth d. | Premières impressions
A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.shavonne e. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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