Le client n'a pas laissé de commentaire.Emily R.
Customer Reviews for U-Haul Moving & Storage at University Ave
Pour nous contacter
Champaign, IL 61820
(Betwn 3rd & 4th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Quick and excellent serviceterry H.
Our experience was absolutely wonderful! From the pickup to the drop off we defiantly will be renting again!Howard G.
Le client n'a pas laissé de commentaire.lucreta W.
Le client n'a pas laissé de commentaire.CASEY L.
Le client n'a pas laissé de commentaire.Erin S.
Le client n'a pas laissé de commentaire.Michael F.
As a former 5 year U-Haul employee I can say these folks had an excellent system and trailer was in excellent repair. Professional. Quick and easy!DUSTIN V.
Le client n'a pas laissé de commentaire.Delanie M.
Was double charged after specifically asking about adding an extra hour. The second persons card was charged when it was supposed to be mine. He tried to select online that it was returned clean and it wouldn't let him do that, so it also added a cleaning fee for an already clean trailer, on top of double charging us.Dylan W.
You made the move a whole lot easier.Joe M.
It would be great if you had bottled water available either complimentary or for purchase in the store.Angie P.
Le client n'a pas laissé de commentaire.Jon B.
I rent from this location probably more than most people, approximately once a month. The vehicles usually have some dings and scratches but this location is very good at acknowledging and identifying existing damage. The pickup I rented could have used an exterior wash but no big deal.Scott M.
Le client n'a pas laissé de commentaire.Cheryl M.
Le client n'a pas laissé de commentaire.cheryl W.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Niles M.
The two guys working were great but needed more staff as there were many customersMarcia P.
Very happy with the service and equipment.james D.
The check in process could be streamlined for regular renters.ROBERT T.
Jae helped us out in renting a pickup. Great ser, very professional and just a great attitude in helping us!Tim L.
Le client n'a pas laissé de commentaire.Parin K.
Le client n'a pas laissé de commentaire.DENNIS B.
Le client n'a pas laissé de commentaire.Jinu J.
Le client n'a pas laissé de commentaire.Benjamin M.
Le client n'a pas laissé de commentaire.Gabrionna G.
Le client n'a pas laissé de commentaire.Michael M.
The mileage rate is too high and some maintenance on the trucks would be great. The first truck had issues and the second truck was pass due for an oil change. Lots of wind noise through both doors.Timothy T.
Le client n'a pas laissé de commentaire.mark H.
Great customer service everyone I spoke with was very helpful and nice.Elizabeth V.
It took me 3 hours to pick up my 4x8 trailer. When the staff member hooked up the lights the left blinker didn't work. He told me it was the connector on my truck and to come back the next day when the hitch guy would be at work. That was impossible since I had to load the trailer that afternoon and leave early the following morning. They send me to southeast Urbana to consult with the hitch guy there. There was no hitch guy there, but the location was great at the wonderful staff evaluated the connector on my truck and told me it worked fine. I returned to the original store and another staff member had me hook up the truck to an alternate trailer to test the connection even though I told him the staff at the Urbana location had verified that it worked. Then they wanted me to tow the trailer with the defective lighting system to the garage to "fix" it. They worked on it for quite some time and were unable to make the lights work. The left tire was also totally bald. The manager was completely unhelpful and at one point asked me, "Where did you get this trailer?" Well, I got it from his store - really? Finally, one of the staff members located another 4x8 trailer at the northwest Champaign store and said I could go there and pick it up. It took less than 15 minutes to connect that trailer and get on the way - 3 hours after the situation began. It seems they might have chosen that option from the beginning - or simply upgraded the trailer to a 5x8 which they seemed to have available. In fairness the other two locations they sent me to seemed well managed, competent and professional. I would especially like to mention the Philo Road store where the staff was very responsive, helpful, and kind. The University store needs a retread on customer service.Ginny S.
Just make sure the vehicles don't smell like cigarettes.Christine S.
Le client n'a pas laissé de commentaire.Antonio P.
Le client n'a pas laissé de commentaire.Latrease S.
Jae and the other guy working there wer professional, quick and friendly. I had seven ahead of me and thought it would take forever, but they were so fast. Excellent experience!!Dave H.
Van wasn't clean- sticky mess in the cup holders and random cubby holes in the dashboard. I found the remains of a blunt between the seat base and the floor mat. Once I threw that out the window the overwhelming odor of dope began to dissipate. By the 3rd day of my rental it was mostly back to smelling like a van again. The rear tires were at the tread wear indicators and the entire time of my rental the engine computer was requesting an oil change. The van only had 18k miles on itâ€¦ vehicle was presented to me with â€œ 27 miles to empty â€œ displaying on the trip computerâ€¦ Thanks for ensuring the vehicle was ready to go Uhaulâ€¦ Ultimately, it did what it was supposed to do and didn't break down, but I was not impressed at allJacob P.
Le client n'a pas laissé de commentaire.BENARD M.
Nice experience so farCedric N.
Everything was good except fuel service charge 30 dollars. Nobody explains.hyunwook N.
Truck smelled of smokeJustin K.
Le client n'a pas laissé de commentaire.Mercedes L.
Le client n'a pas laissé de commentaire.Jeff H.
It was great. Friendly employees and easy procedures made it quick and easy!Stacy U.
Le client n'a pas laissé de commentaire.Sarah K.
Le client n'a pas laissé de commentaire.STEPHAN S.
Employees were very knowledgeable and helpful. The rental process was very quick.Jeff E.
Le client n'a pas laissé de commentaire.Franklin D G.
The first truck had a dashboard light on and I was immediately given a new rental. I appreciate how quickly the situation was resolved.Stephen G.
Le client n'a pas laissé de commentaire.Christopher W.
This transaction went flawlessly. Great job.Scott M.
Le client n'a pas laissé de commentaire.Steve W.
I needed a work van while mine was being repaired. I work as an independent carpentry contractor, travelling locally only. Including mileage charges, I only paid about $30/day, and the vehicle was in perfect operational condition, very nearly identical to my own. Very painless experience.Mike S.
Le client n'a pas laissé de commentaire.xiuyi Q.
None, I had a perfectly pleasant experience renting my first ever moving truck. Reasonably priced and friendly staff. Merci!Kyle A.
Le client n'a pas laissé de commentaire.Eric A.
Le client n'a pas laissé de commentaire.jason D.
awesome staff- larLSA R.
Le client n'a pas laissé de commentaire.ERIK P.
Le client n'a pas laissé de commentaire.Tommy M.
Everything went smoothly and the vehicle was available before my reservation.Patrick F.
I spent 30 minutes trying to pickup with the app, because it wanted my DL photos and wouldn't upload. It was ridiculous becaus I already have an account and have already uploaded those things. Mobile pickup was not smooth. And then after 30 minutes of the app being awful, it said I still had the same amount of time with the vehicle and it was due at the same time. Improvements need to be made there.Blake P.
Very friendly and professionalYaara L.
The staff at this U-Haul are excellent! Very responsive and very friendly.CURT B.
The van they had for us to rent had off mileage and an off gas gauge. As a result, they had to give us a 10' instead, which I was not comfortable driving. The employees spoke about how â€œa friendâ€ had borrowed a vehicle, during this conversation about what was wrong with the van. Additionally, there was nowhere for customers picking up a U-Haul to park, as those spots were blocked off with trailer hitches.Shannon B.
This uhaul location is very well managed and well run. I am a return customer, and can recommend them without hesitation.Reza F.
Outstanding service! They know what they're doing and are an asset to the company!James K.
Great help from staff. Courteous and professional.GilbertK A.
Le client n'a pas laissé de commentaire.CURT B.
Le client n'a pas laissé de commentaire.Kelly J.
Le client n'a pas laissé de commentaire.aja g. | Expérience générale
There was only one gentleman working Sunday morning and he was extremely busy, the return lot was full. He was very polite and was working very hard to keep the customers wait to a short time.Robert S.
Le client n'a pas laissé de commentaire.reawna w. | Expérience générale
Le client n'a pas laissé de commentaire.Tekeyra M.
Le client n'a pas laissé de commentaire.Odella D. | Expérience générale
Le client n'a pas laissé de commentaire.Evelyn L.
The gentleman I worked with was very friendly, efficient and got me exactly what I needed.HALEN B.
The staff was extremely friendly and promptDIANNE W.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.NEOSHI G.
Le client n'a pas laissé de commentaire.SHERRI L.
Le client n'a pas laissé de commentaire.William B.
There were some cigarette butts in the ash tray. Other than that, the experience was satisfactory.Jonathan L.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Benjamin F.
The computers were running extremely slow. The Employees themselves were great at answering questions and providing the best of help.timmkothy V.
Le client n'a pas laissé de commentaire.berenice M.
Le client n'a pas laissé de commentaire.Mark F.
On my final bill, I was charged for the estimated number or miles instead of the actual return miles (which were half the estimated miles).Scott M.
Android app is awful. Had nothing but problems attempting to check in and return truck. Please improve ASAP.Tyler C.
Le client n'a pas laissé de commentaire.Amy S.
I had no issues whatsoever picking it up or dropping it off I would highly recommend this locationHelen D.
Le client n'a pas laissé de commentaire.Peter P.
Le client n'a pas laissé de commentaire.Parth P.
Le client n'a pas laissé de commentaire.DONNA M.
Le client n'a pas laissé de commentaire.Lisa A.
I asked for 24 hours and they put me down for 5 hoursJamel E.
Le client n'a pas laissé de commentaire.Stacey G.
Apparently there was a hole in the floor we did not notice at pickup. We moved on a rainy day and when we many of our goods were wet. Fortunately we had put down some empty boxes to protect the floor and they took the brunt of the damage.John H.
There was an overflow of trucks parked by the entrance (seems unlikely that 7 or 8 people stopped off trucks between 5pm close and opening the next day), which made it difficult to drive the larger trucks into the parking lot. Utilizing a part of the parking lot for the back flow of trucks would benefit this location greatly!Albert D.
The mobile check in kinda sucks in the rain. Everything else is good though.Sarah S.
Nothing at the momentjerry B.
Le client n'a pas laissé de commentaire.Jose L.
Le client n'a pas laissé de commentaire.MELORENE G. | Expérience générale
Le client n'a pas laissé de commentaire.charo v. | Premières impressions
Le client n'a pas laissé de commentaire.Gabriel R. | Expérience générale
Le client n'a pas laissé de commentaire.Maria W. | Premières impressions
Le client n'a pas laissé de commentaire.Abel R. | Expérience générale
Le client n'a pas laissé de commentaire.mary h. | Premières impressions
Le client n'a pas laissé de commentaire.Gabriel R. | Premières impressions
Was behind with payment because of Covid hardship & death in the family. U- Haul staff were not lenient, & did not grant me a payment plan option to pay off my storage unit. Lost all my belongingsMarlon V. | Expérience générale
Everytime my card wouldn't work when I paid the extra storage free, when I would go in to purchase boxes or bubble wrap it was always feeling like I was a incontinence when I was spending my money there, and on overpriced boxes at that. I would get questioned as too why I wanted after hour entrance? Just over all they were all around rude and lazy.tiffany-maire j. | Expérience générale
Everyone was welcoming, helpful and accommodating! Great customer service!!JOEL G. | Premières impressions
The staff was very friendly, helpful and knowledgeable which made me feel comfortable with using them for storage. The only issue that I have is if the customer does pay for a full months of service and move out there months fee should be prorated.Chandra C. | Expérience générale
Le client n'a pas laissé de commentaire.Lorretha M. | Premières impressions
Le client n'a pas laissé de commentaire.Donivan H. | Expérience générale
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
Le client n'a pas laissé de commentaire.Dara L. | Expérience générale
Very good experience, was overcharged one month. Manager said he'd take care of it and never did.Bevara A. | Expérience générale
The young man that I had phone conversation on Friday/Saturday was EXCELLENT. He was respectful, polite, informative, suggested insurance, told about access code or purchasing lock, whereas another man that I spoke to was ABSOLUTELY , % HORRIBLE. He didn't know anything and did not suggest or attempt to explain how services were working due changes because of COVID. I'm actually in another state moving back to Illinois and because of his lack of knowledge, I started to look elsewhere. Thank goodness I had sense to call back and was thankful for the young man that I did have the pleasure of speaking with.Chandra C. | Premières impressions
Le client n'a pas laissé de commentaire.Haoudo Y. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth d. | Premières impressions
Le client n'a pas laissé de commentaire.JASON P. | Expérience générale
Le client n'a pas laissé de commentaire.george j. | Premières impressions
Le client n'a pas laissé de commentaire.elina m. | Expérience générale
There was no access to pull truck in had to haul everything across parking because they had storage containers in the garageedward l. | Expérience générale
We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.William J. | Expérience générale
Terrible customer service and lack of competence in fulfilling administrative duties.fabian a. | Expérience générale
Employees were very helpful and able to help with anything I neededMichael F. | Expérience générale
Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.Aaron C. | Expérience générale
Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.Michelle M. | Premières impressions
The place was secure and well lit.Cliff R. | Expérience générale
Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.Teressia H. | Expérience générale
My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.Monica W. | Expérience générale
Very professional and helpfulberry s. | Premières impressions
I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.Suzanne W. | Premières impressions
Great customer service! Will return to this location again!jessica j. | Expérience générale
It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.michelle m. | Expérience générale
This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.Taylor T. | Expérience générale
Great facility and staff!Addison P. | Expérience générale
A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.shavonne e. | Premières impressions
We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.michelle m. | Premières impressions
The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.melody j. | Expérience générale
Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.Jennifer B. | Premières impressions
I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!Patrick M. | Premières impressions
Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.peter m. | Expérience générale
Awesome experienceJenika W. | Premières impressions
Appreciate the helpfulness of the staffBrad H. | Expérience générale
Jae and his crew are awesome!Michael J. | Expérience générale
Great experience!BENJAMIN W. | Expérience générale
Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not honopeter m. | Expérience générale
The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!Qianyang P. | Expérience générale
Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quickJackie H. | Réservation
When I got there they told me I didn't have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their endANTONIO C. | Réservation
N/ajasmine b. | Expérience générale
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