Customer Reviews for U-Haul Moving & Storage at University of Missouri

8 993 évaluations

800 Bus Loop 70 W   Columbia, MO 65203
(Located South of I-70 off of Exit 125)

(573) 449-3094

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(573) 449-3094

800 Bus Loop 70 W
Columbia, MO 65203
(Located South of I-70 off of Exit 125)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Best U-Haul location I've ever experienced. The staff was helpful and was out to visit me right after I pulled in. This is twice I've been here in the last few weeks. I would think twice about renting from anyone else while in Columbia MO, simply because the staff is so professional - they take care of business!

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
4

The gas was not where it showed on paper work.

Katara D.  |  Premières impressions 
Évaluation :
5

nothing... excellent service

OLIVIA E. 
Évaluation :
5

It was such quick and professional service.

Lana E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

I couldn't figure out the online check in. The staff was professional courteous and in good humor.

DANNY W. 
Évaluation :
1

I got charged an additional 7,25$ for an extra 6-8 miles. And I had talked with the workers needing the unit an extra 45 minutes and they said it would be okay with no extra charge.

Caden H. 
Évaluation :
4

Just a quick drop off.

mark W. 
Évaluation :
2

People there are not friendly, they don't provide enough information as they are supposed to do. The only left the vehicle in model of the parking lot and said you are good to go. Later on I realized that there is a link I have to check before even moving the vehicle. Not provisional......

Adnan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
1

A uhaul that constantly brakes down and I get charged for it being broken down when the end result was bad / old battery wiring.

CHELSEY M. 
Évaluation :
3

Every person working there looks and acts like they would rather be anywhere else but there.

JADE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR P. 
Évaluation :
2

I paid for a dolly and did not receive it when I went to pick it up. The employees at this location were unprofessional and were not very helpful after I completed the self check in on my phone.

KASEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ethan T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Justin F. 
Évaluation :
3

You need to let people know up front that they need to refill the gas used before bringing the vehicle back to drop off. Whether it's your company policy or not just mention it before the customer takes the vehicle. I brought my vehicle back and then was asked if I replaced the gas and I hadn't because no one told me. I then I had to leave the facility and be charged for more miles because I had to go to a gas station when I had only driven the vehicle like 10 miles.

AMANDA G. 
Évaluation :
1

You are not honnest you charge me more than we talked about it first time so you put extra numbers to charge more than a double amount so this is called a stelling money

GHALEM B. 
Évaluation :
3

No ice scraper in the vehicle. Vehicle covered in an inch of ice despite the ice storm being two days previous. Back door frozen shut, took a crowbar to get it open

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwen L. 
Évaluation :
2

I recently rented and returned a uhaul box truck. Upon receiving my emailed invoiced receipt I noticed I was charged and additional approximate twenty dollars for a fuel charge. I attempted to call the facility I rented the truck from and and an automated system stated there was a forty to fifty minute wait time to speak to an individual. I re-examined the emailed receipt and noticed a link to reply to for concerns/questions. I replied to the email link with pictures of mileage and fuel tank levels upon my departure and time of return. The pictures clearly showed the fuel level was above the level at time of pick up. All of the above actions were completed during my local facilities standard operating hours. My suggestion to improve customer service would be for your facilities to answer phone calls and work with your customers to resolve their issues.

ARTHUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl K. 
Évaluation :
5

Super quick and easy.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alban R. 
Évaluation :
5

Perfect experience

MORGAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ailan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

senad M. 
Évaluation :
5

I did not receive an invoice for my rental. I was told one would be sent via text, but none arrived. Otherwise exemplary service at this establishment!

Steven S. 
Évaluation :
4

There was a check engine light on in the truck that I used. I have no way of knowing but that could have potentially caused a break down.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY H. 
Évaluation :
5

Treyvion, Kevin and Cameron helped us rent two trucks in two days and the service was above and beyond. They helped us figure out what type of truck to rent for a move just across town and what options we should consider. Then when we ran out of time it was just an easy phone call to extend the time so we could finish. They were very knowledgeable, professional and fun to work with. We are moving our sons in a month so will definitely be back. The prices and location were much better than Penske!

TERESA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

We have now used this UHaul location a few times. It is easy to schedule onine, and they have always had our reservation ready to go when we come to pick up the truck. They have great moving supplies, and also provide a link for local moving help to load or unload. It has worked out well for us.

MICHAEL W. 
Évaluation :
5

This location was nice but the uhaul in general needs to care a little more about their customers. Anytime you need to speak to someone no one will answer the phone to help. Had an issue trying to return the truck and it said their was an estimated 60 minute wait time. This is crazy when paying over 1 000 on uhual rentals

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Trey, the owner , was excellent

THEODORE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

I was a little annoyed that the size of the truck I reserved was not available. I reserved a 20 ft truck approx. 4 weeks before my moving date to ensure I would get that size. I received a phone call 2 days before my move saying that truck was not available and that I had to use the 26 footer to move which was way too much and I honestly felt uncomfortable driving a vehicle that large. What is the point of reserving the trucks online only to receive a call right before you move saying your reserved truck was given to someone else?

Jordan A. 
Évaluation :
1

You guys charged me 50$ for a gallon of gas!! I will never use uhaul again!!

DARRELL H. 
Évaluation :
5

Great customer service… Efficient and courteous. Merci.

EDWARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEANN D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey A. 
Évaluation :
5

Every time I do rent from this location never disappointed

Carter H. 
Évaluation :
5

You were excellent! Wouldn't change a thing! Thank you so much! Will call u again if I ever need movers & will tell all my family & friend!!!! Have a Merry Christmas!🎄

CAROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eva a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brannon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

The contracted loader claimed he " never heard" of the job which left me in a mess. I was only able to locate 2 young men who were strong & willing but not skilled movers.

JOYCE ANN L. 
Évaluation :
3

The location I reserved the truck at did not have any trucks. I never received any phone call, text, or email telling me I had to go to a different location to pick up my truck.

CHRISTOPHER W. 
Évaluation :
4

No person verified condition of track and blankets upon return of same.

JOHN C. 
Évaluation :
5

why is it that the move always costs more than was quoted? I returned with a full tank of gas, had no issues but as usual the bill was more than quoted.

PATRICIA C. 
Évaluation :
1

Truck smelled like someone vomited in there. Even though the employee cleaned it by simply putting lots of cleaning products in an attempt to make the truck smell good, it still smelled very bad. The presence of vomit and bacteria really made this a very difficult trip. Really disappointed

Ahmad A. 
Évaluation :
1

Horrible service agent wouldn't get off his phone then the supervisor called said they would not charge for any of it and then I get more charges! The supervisor down played the agent being rude to me saying that he didn't say anything out of line he just didn't pay attention to you like the fact it on his phone the whole time isn't that big of a deal and then for them to continue to charge me I will never use U-Haul again this has been the worst experience of my life.

JENNIFER S. 
Évaluation :
5

Customer service was outstanding!

CRAIG S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Trey Scott had everything prepared and ready to go, excellent service

JOHN K. 
Évaluation :
2

Waited around for someone to help me, and after I got on the road I check the lights and I had no right blinker. So that was cool.

LOWELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
2

I rented the truck through the website. I had rented a cargo van, a furniture dolly, queen mattress cover, and pads. I got notice a few days before that they didn't have a cargo van so they were going to rent me the 10' truck instead, which was fine. However when I got there, they did not have any furniture dolly's in the building, and they forgot the mattress cover. I had placed the rental a week in advance, so there was plenty of time to make sure they had at least the dolly and mattress cover in the building.

Michael M. 
Évaluation :
2

I was frustrated that I could not return defective straps that I bought at that location. I asked for return policy when I bought them and was told I'd just need a receipt. Then I went back and tried to return the straps which did not release well and had one ratchet handle bent out of shape. They didn't even look at them and said opened items could not be returned. Spoke to the manager and he confirmed that he won't take them back. So out of the total of $300 I spent at that location, the fact I was pissed about $50 worth of straps means I probably won't come back.

PAWEL S. 
Évaluation :
5

Complete opposite of pick up location. Staff was very helpful. I would recommend this location highly

Tennis F Jr C. 
Évaluation :
5

Very helpful. Fixed the bill for the unavailable blankets and dolly at the pick up site. Refund happened the same day.

Karen F. 
Évaluation :
3

Spend some major $'s on the Uhaul App. This is the worst App I have ever tried to use. Constantly locking up and freezing.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY H. 
Évaluation :
1

I will never rent from you again!! Your customer is horrible!!! Its been 4 hours and no receipt of charges threw e-mail. No worries i will stop payment.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
4

My experience was fine, but as stated in the other comments, it probably is a difficult task managing so many services and equipment.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
5

Have the fuel filled before picking up the truck. I had to immediately go get fuel before I could get to my start location. Chris was my service rep at the U-Haul store and he was great.

DALE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailong S. 
Évaluation :
4

Thanks

Stephen E. 
Évaluation :
5

Nothing! This was our third rental in three months and we were surprised and delighted about how easy the entire process was!

PAUL E. 
Évaluation :
4

Good service

DIONISIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sounak C. 
Évaluation :
5

I have rented trucks two times in the past 4 months and it has always been easy and care free. Never a problem.

Mark O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Truck I rented needs an alignment

Vincent Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILOS T. 
Évaluation :
1

Have some morals and integrity.

JENNIFER T. 
Évaluation :
5

Make sure equipment counts are correct I ordered an appliance dollie but when I got the truck it wasn't on there and none were available

TIMOTHY S. 
Évaluation :
5

Kyle was professional and efficient. Really pleased with the service.

ANATOLIE J. 
Évaluation :
3

Prices!!!! To high!!!!

timmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH S. 
Évaluation :
3

Better customer service

Kyle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

The employees at 800 Business Loop 70 W are awesome

tyree g.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mattina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damein W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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