Customer Reviews for U-Haul Moving & Storage at Uptown

1 834 évaluations

800 28th St N   Birmingham, AL 35203
(under the U-Haul water tower)

(205) 730-7821

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(205) 730-7821

800 28th St N
Birmingham, AL 35203
(under the U-Haul water tower)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Came to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture

Talitha C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alison F. 
Évaluation :
2

Self serve. No one helped me remove trailer from my truck.

Alan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ali E. 
Évaluation :
1

After returning boxes I was billed twice and the reps are so unprofessional nobody knows what is going on my rating is a 0 train rep to do better and not hanging up on customers with legitimate complaints

keith W. 
Évaluation :
3

I accidentally chose the wrong drop off location online and was unable to change it on the website. The woman at the location I stopped at informed me that she could not help me or take the equipment without a substantial penalty fee being assessed. I was then on hold for almost half an hour trying to contact customer service to help me. I never did get through, hung up, and found directions to the location that was apparently chosen for the dropoff. Again, the website was grossly inadequate at helping me to choose or change the drop off location and caused considerable confusion and inconvenience when I went to what I thought was the correct location (but was not). I will NEVER recommend Uhaul rental to another soul as long as live due to the problems I encountered with the website. The website is NOT user friendly at all.

Andrew P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joey A. 
Évaluation :
2

The location is not the problem, the problem is UHaul that when you go to get your truck or equipment that you reserve previously is never there.

Roberto S. 
Évaluation :
3

The staff consisted of about five people who were all hanging out in the office. I had no idea the place was even open. I walked in to ask a question about leaving the rental and I found them all behind the counter watching me park the truck.

Brian D. 
Évaluation :
3

Inform customers up front that reserved trucks may have to be retrieved from other locations. Also inform customers up front that reserving dollies do not guarantee availability. Finally, ensure adequate staffing to ensure guests timely check in/out processes.

Jacqueline W. 
Évaluation :
4

As you are aware, the trailer had something wrong with it (a failed wheel bearing most likely) and I had to change trailers. Roadside assistance was slightly helpful. Ultimately it fell on the Oxford center. They were great.

Robert G. 
Évaluation :
1

Customer service was not friendly, did not offer help, & was not prompt with printed dates. A bunch of information had to be repeated and communication between locations were minimal.

DeMarcus A. 
Évaluation :
3

There seemed to be an issue with one customer that took all the time from one of the 3 reps working. That hindered the rest of us waiting. It might have been better if that person could talk to a national rep in a separate room to let the local rep handle those of us waiting in line and pre-registered.

Joseph C. 
Évaluation :
4

Excellent service and location is well-maintained

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
2

Poor customer service, showed up and no one felt like working besides one young man after waiting over 39 minutes at the front desk. I did not catch his name however, he showed me how to hook up my trailer.

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shajer M. 
Évaluation :
1

There was no gas in the uhaul when i got it it was 43 miles til empty so they wanted me to put more gas in it than it was when i got it and the charged me 155 dollars more than was said to be paid

Trevor S. 
Évaluation :
3

No help with refund

Will C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA O.  |  Expérience générale 
Évaluation :
1

Wish I could rate it terrible. Have everyone at facility take a lesson in customer service, from owner/manager to staff. I reserved a 10 ft truck to be picked up @ a specific date and time. When I arrived was told I had made a mistake, they don't do 1 way rentals for 10 ft trucks. Showed by reservations and confirmation and was told that should not have been done. Was on phone with customer service for more than 90 minutes passed back and forth by everyone finally got one customer service rep who seem to understand. Waited and someone brought truck back in 2 1/2 hours after my schedule pickup time. Asked if truck had been checked for service and was looked at like I was crazy. Rep asked previous driver did he have any problems an he said no and I was told truck was ok. Would like for someone in senior management to call me asap, based on passed experience not expecting a call. Finally, price quoted to be by CS rep was not reflected in my invoice. Have put hold of charges to dispute this. I selected U Haul because of your preceived reputation but will never again.

Curtis M. 
Évaluation :
5

The vehicle had some damage that had not yet been repaired. The service staff made sure I was aware of it and that I would not be held liable as long as no further damage occurred.

Anthony P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
1

I still haven't received my 100 dollars security deposit back

Ateisha B. 
Évaluation :
1

The first comment was regarding this location. This comment is regarding the first location. I arrived early arms was told that they didn't have my truck s and that I must be at the wrong location. I was told to go to another location. I went to two other locations only to learn that the first location was the right location. I was told that the only truck avaiable was a 26 foot truck, but later learned that it was in fact a 20 foot truck. I orginally wanted to rent a 15 foot truck arms was suppose to be charged for a 15 foot truck, but instead was charged for a 20 foot truck and I was 40 minutes late meeting my movers and waisted a quarter tank of gas on a wild goose chase looking for my uhaul truck.

MARCIAELENA G. 
Évaluation :
1

The entire process was terrible, made a reservation at a certain time and was notified a day before pick up that the time of my reservation had moved, Also was told to pick up part of my order at another location which was several miles from my home when i arrived the authorized dealer did not have the merchandise so i wasted a ton of gas when i finally picked up the truck and trailer at a different location truck was in terrible condition there was also no gas in the vehicle it took the truck three hours to reach over 40 MPH also this truck has terrible gas mileage gas was not lasting over and hour an a half this experience was terrible ‼️

Alexya H. 
Évaluation :
5

Mary made everything go smoothly. They were very busy, but she explained everything completely.

Selena L. 
Évaluation :
1

Slow, took an hour for the paperwork even though I registered on-line. Took 3 trailers to find one w no problems (lights and door were not working on first two).

Victor B. 
Évaluation :
3

The inside of the truck smelled horrible. It had a strong funky smell that wouldn't go away

DeAngela T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

There were uhaul boxes obstructing the entrance which made it somewhat difficult to return a trailer. However, the staff was lovely and helped me turn the trailer around without much headache.

Kate M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette J. 
Évaluation :
5

Impressive facility and helpful staff. Efficient process.

Mariana N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
1

One of the worst experiences, no professionalism whatsoever. Listed MovingHelp is even worse. Scheduling dates were changed multiple times on its own even with invalid information like the empty uboxes were delivered on a day to starting location after the date the boxes were already loaded and picked up back to ship. No information on delivery date or time even after many many attempts. MovingHelp service is not worth. Need serious validation on MovingHelp listed providers.

Fnu S. 
Évaluation :
5

Very clean and convenient location. Personnel amical.

Jerald B. 
Évaluation :
1

I have previously had great experiences at this location- the ladies who used to work here were great. For this particular reservation, I made the mistake of forgetting I needed to pick up my rental and was about 60 minutes late when I called the store, realizing my error. I have never done this before, and I rent multiple times a year for my business. I got on the phone and started by apologizing, explaining that it had just slipped my mind and I was so sorry, and said since the store was still open for an hour, I would be there in 10 minutes as soon as I could be. The man on the phone cut me off, telling me in a rude tone that my reservation had been cancelled since I didn't come within 30 minutes (UHaul's overall policy is 60 minutes, but stores get to decide their own policies, so this one is 30 minutes.) I apologized again, asking why it had been cancelled, and I asked if the van had been rented out in the time that I'd been late- he said no. I asked if they were still open- he said yes. I then asked if there was any way I could still come to the store and re-reserve the van I had rented. He started yelling at me and told me that I couldn't rent it again, so I asked why that was, since if my original reservation was for 2 days, and it hadn't been re-rented in the last 30 minutes, it should still be available for me to rent. He just kept yelling and escalating, and I was getting upset, so I finally just got really calm and quiet and said “Sir, I'm just asking for you to have a little grace with me. I completely forgot, I've never done that before, it was an honest mistake and I wasn't trying to ruin your day or mess anything up for you at all. I'm a wedding florist and I really need this van to be able to execute the two weddings I have this weekend. Is there any way that you could please let me rent it again?” He then, still angry, told me I could only rent it if I would come at 7am the next morning when they opened (although they were still open for another hour that night.) Figuring this was my only chance to rent a van, I said okay thank you, I will be there in the morning. He wasn't there the next morning, and the rental went smoothly thankfully. I didn't feel like I could address anything with the manager that checked us out for fear that I wouldn't be allowed to rent the van. I have honestly never been treated so rudely on the phone before. I realize I made a mistake by missing my reservation time, and I started right off the bat by fully apologizing for this. I was met with yelling, resistance, and hostility and had to figure out how to de-escalate the situation myself. I would maybe understand yelling at me like this or refusing to help at all if I had started off yelling, accusing, blaming him, or anything like that, but it was the opposite. I'm not sure if he had just had a long day, just got really frustrated I was late, or what, but none of that was an excuse to treat me the way he did. I completely understand cancelling the reservation since I was late, but he could have just told me that firmly and professionally (and good customer service would have been offering me what he could do, which was letting me rent it again). I have had several instances lately with this location specifically and with UHaul in general that have been horrible customer service, and I am doing my best to find other rental companies for my business to use the 20 times a year we need cargo vans, because I don't want to ever work with Uhaul again.

LAUREN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Selena L. 
Évaluation :
1

Understaffed. Rude. Very unprofessional

Dustin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn G. 
Évaluation :
5

Rien

HAROLD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh G. 
Évaluation :
5

Great service! Will definitely use and refer again!

Christopher R. 
Évaluation :
4

App would not work

Joe L. 
Évaluation :
5

Belle is an excellent manager of the 800 28th St N, Birmingham, AL location. She is personable with customers. She communicates well. She can multitask. She believes in customer service. She is solution oriented. She has a good and helpful attitude. She manages other employees well. I witnessed a lot of skills within a relatively short timeframe. I really appreciated her assistance throughout the reservation and return of the rental truck. Because of her, I would use that location again.

mead H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul G. 
Évaluation :
5

Make sure you put the correct address on the drop off location. This was not the address I choose to drop off and had to drive an additional 15min out of my way when I went to completethe check in online. I was not pleased with this, luckily the guy was very nice and went out of his way to help.

John Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim F. 
Évaluation :
5

Truck was extremely clean and everyone there was very knowledgeable and friendly. Highly recommend this location.

Dale S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
3

Slow. Not enough employees to help the volume of customers. The gentleman who connected the trailer was very good.

JACOB C. 
Évaluation :
5

The lady who assisted me with returning the hauler was very helpful and courteous.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia E. 
Évaluation :
5

Excellent and stress free way to move.

Anne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Address your website was unable to pay due to some glitch on Yahoo's end but Valerie was able to work it out kudos to her.

Myron T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Quick. Helpful. Great location with many rental options! Very clean.

Berkley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth M. 
Évaluation :
5

Oddly enough, both entrances to the parking lot had arrows pointing out... LOL

Cleve M. 
Évaluation :
5

There's a need for more than one employee

ANNETTE S. 
Évaluation :
1

Too many "small" fees that add up. Nothing advertised as $20 should end up costing over $100. I was charged by the mile, then put gas back in the car, then was charged again for two gallons of gas at over $5 per gallon even though the gas gauge was where it was when i picked up the uhaul. Absolutely ridiculous. Because of this i would only recommend uhaul as a last resort unless you have a bunch of money to throw around and like getting ripped off. Also they try to nickel and dime you into buying things like bungee cords so if you do have to use them make sure you bring all of your own straps, covers, etc.

William H. 
Évaluation :
5

Mary was very helpful and patient. I had never backed up a trailer before and she walked me through it step by step.

Kathryn K. 
Évaluation :
5

Having everything that we reserve when we pick up our uhaul.

Corey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Lady who checked me on wasn't very personable but she was quick.

Jenna K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENDUS S. 
Évaluation :
4

Better customer service

April D. 
Évaluation :
5

Kevin at this Location was very professional and helpful in checking in the truck.

Steven S. 
Évaluation :
4

Improve exterior appearance and lot.

Don W. 
Évaluation :
5

Get the glitches out of the truck return app. Returning my truck, the 24/7 app would not let me get past the first step. I tried four times, and just to decided to return the next day to check in my truck.

Sammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

No suggestions

Edmund S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moses W. 
Évaluation :
5

Always a great experience! Thank you!

Nick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTasha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
5

I do not remember the name of the employee that helped me but he did a fantastic job. Well done

Benjamin M. 
Évaluation :
5

Non

John N. 
Évaluation :
5

The facility is clean. It's in the perfect spot for us. I'll definitely be using their other services soon.

KRYSTAL P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

WANTANEE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip L. 
Évaluation :
1

The employee was very rude and had a bad attitude

nicholas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine S. 
Évaluation :
5

This is what I expect in a U-Haul business. Very professional atmosphere and personnel. Impressive.

Herbert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHAEL R. 
Évaluation :
5

There was just a little issue: the padlock didn't open with the key that we received. We used a thick cord, instead.

liz Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina M. 
Évaluation :
5

Nothing everything was on point

Geneva G. 
Évaluation :
5

The worker who checked us in was so great and went above and beyond.

Cynthia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

The staff was very attentive and helpful. I appreciate the service dearly.

ANDREA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ty'Lisha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C.  |  Premières impressions 
Évaluation :
3

This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.

marie l.  |  Premières impressions 
Évaluation :
5

Outstanding customer service!

jerald b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY B.  |  Expérience générale 
Évaluation :
1

The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.

Katey P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA T.  |  Expérience générale 
Évaluation :
4

Very pleased and the rates were affordable.

Sharon N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melissa ann b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kaila t.  |  Expérience générale 
Évaluation :
1

Made reservation for 10•10, get there only two 5•10

DELESSIA F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tamarusi k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah P.  |  Expérience générale 
Évaluation :
1

I will never use your service again and I will never give a referral to your company I pay you fail

CATINA T.  |  Premières impressions 
Évaluation :
4

My experience and service was good. There could be easier access to pay that is more fluid but it's accessible.

Jeffery S.  |  Expérience générale 
Évaluation :
5

Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 

Rasheena C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica H.  |  Premières impressions 
Évaluation :
1

Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.

Jeffrey D.  |  Expérience générale 
Évaluation :
4

My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.

Corey W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
1

Stolen items! Nasty lying staff! And poor customer service experience!!!

Davida S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
3

I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn't have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.

Victoria T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C.  |  Premières impressions 
Évaluation :
1

I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.

carolyn c.  |  Expérience générale 
Évaluation :
2

The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don't be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.

Jessica W.  |  Expérience générale 
Évaluation :
2

The storage was cancelled

Linda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maliko H.  |  Expérience générale 
Évaluation :
5

The unit that you thought I needed was to small and I didn't use it. It's not in use I don't need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill

SHARON E.  |  Premières impressions 
Évaluation :
5

Everything worked out perfect.

MONTERIUS T.  |  Premières impressions 
Évaluation :
1

I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.

Leslie G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan T.  |  Premières impressions 
Évaluation :
3

First time using any kind of storage facility. They didn't make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.

Knydra R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnetta P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Premières impressions 
Évaluation :
5

The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.

Juliette j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANE W.  |  Premières impressions 
Évaluation :
3

My first unit was marked "Customer Ready " but was full of old junk. Had to get another one assigned which took more time.

Jeff G.  |  Premières impressions 
Évaluation :
1

The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.

Elijah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shernita T.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lashanda C.  |  Premières impressions 
Évaluation :
4

This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.

Theressa C.  |  Expérience générale 
Évaluation :
3

Didn’t have the size truck I needed so I couldn’t get everything i needed.

Rebekah P.  |  Premières impressions 
Évaluation :
4

I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.

ASHLEY M.  |  Online Move In 
Évaluation :
5

The ladies was patient and nice to my family and I!!!

Felicia W.  |  Premières impressions 
Évaluation :
3

The representative that I worked with was helpful and got me in/out without any problems

Holley H.  |  Premières impressions 
Évaluation :
5

Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.

Victoria D.  |  Expérience générale 
Évaluation :
2

Very hot inside storage unit, was dirty

Matthew P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Online Move In 
Évaluation :
5

Mrs.Shenika was very nice and professional

QUINELLA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant S.  |  Expérience générale 
Évaluation :
5

The ladies were friendly and nice helpful

Willalene R.  |  Expérience générale 
Évaluation :
5

They were super!

ROBERT M.  |  Expérience générale 
Évaluation :
5

Awesome place and great people with positive attitudes.

Shaneiqua J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latania H.  |  Expérience générale 
Évaluation :
5

I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.

CATHERINE M.  |  Expérience générale 
Évaluation :
2

The storage units should atleast have a roof over them even if they're in a warehouse. Especially if they're considered indoor.

Berencia F.  |  Expérience générale 
Évaluation :
5

The entire staff was excellent

ROBERT M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krysten M.  |  Premières impressions 
Évaluation :
5

I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.

CATHERINE M.  |  Premières impressions 
Évaluation :
5

The person was very, very polite and and helpful. Don't remember her name but she was AWESOME

CATHERINE M.  |  Premières impressions 
Évaluation :
5

A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!

Joycelyn W.  |  Expérience générale 
Évaluation :
1

I was charged for things I shouldn't have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!

chris l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLIE N.  |  Expérience générale 
Évaluation :
1

The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that

John C.  |  Expérience générale 
Évaluation :
1

Was told the storage units were open til 7pm on Saturday's when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn't talk to them in person. Because they wouldn't allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.

John C.  |  Premières impressions 
Évaluation :
5

Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith

Latrecia S.  |  Expérience générale 
Évaluation :
5

From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.

JOANN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadine C.  |  Premières impressions 
Évaluation :
4

I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!

Michael B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUGO D.  |  Premières impressions 
Évaluation :
5

The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Merci.

Bryan U.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ginger D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marche' G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marche' G.  |  Premières impressions 
Évaluation :
5

I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to

allen m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S.  |  Premières impressions 
Évaluation :
3

Moved out storage on the 10 of April paid for a full month no adjustment on bill

Angela C.  |  Expérience générale 
Évaluation :
5

Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.

Marsha P.  |  Expérience générale 
Évaluation :
5

The young lady that helped me really took time with me. She was polite and had a very nice personality.

ronda s.  |  Premières impressions 
Évaluation :
1

I had 2 blow outs & had to replace them with my own money

Antoine J.  |  Premières impressions 
Évaluation :
5

Great service! Love the lady that works there and facility was outstanding!

alyson u.  |  Expérience générale 
Évaluation :
1

Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM

higel h.  |  Expérience générale 
Évaluation :
5

All good

courtney c.  |  Premières impressions 
Évaluation :
5

I had a Very good experience with the u haul company and will use them again in the future

Angela H.  |  Premières impressions 
Évaluation :
5

all went great friendly fast service with great rates and good hours for customers

jerry H.  |  Premières impressions 
Évaluation :
5

The staff simply went above and beyond to accommodate my needs...

keith T.  |  Expérience générale 
Évaluation :
1

Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h

brittany m.  |  Premières impressions 
Évaluation :
5

Everyone at the location was very helpful and professional.

James M.  |  Expérience générale 
Évaluation :
5

VERY GOOD SERVICES

BETTINA H.  |  Premières impressions 
Évaluation :
5

They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.

Barbara B.  |  Expérience générale 
Évaluation :
5

I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!

Jennifer H.  |  Expérience générale 
Évaluation :
1

I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.

Victor W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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