Location de camion de déménagement à Birmingham, AL chez U-Haul Moving & Storage at Uptown

You have a great team working it was a wonderful experience

I was dropping off my truck on Drake Ave and they said that I would have had to go to a different location(Governors Drive) in order to get my deposit back. I would have preferred to have known that beforehand. Overall great experience though.

Ensure that internet order matches the equipment provided.

Possibly one of the coolest rental stores I have visited – makes use of reclaimed industrial space to great effect. The interior of the new rental office is brand new, open and airy. I rented a 15-foot truck and car hauler for a one way trip from Bham to Dallas, TX. A slight issue with availability of the reserved car hauler due to a late return was satisfactorily resolved later in the day. The crew at the office did a GREAT job getting the car hauler hooked up, my truck loaded and everything securely fastened for the trip. I hate towing anything and this was my first trip towing a vehicle – so I was not looking forward to the drive. In addition to towing the vehicle, I had the truck box loaded to about 75% of capacity. However, the truck had plenty of power for the job and, on the few occasions I was forced to pass someone on the interstate, I had NO issues with acceleration or power. I’m also happy to report that the car hauler came through fine – even on the amazingly rough, white-knuckle stretch of I-20 through Bossier City, LA (freaked out emoji here!). Thanks again for the great rental.

Very professional

Customer service was excellent!

None. The employee s were very nice and helpful

I rented a cargo van days in advance. I chose the location because it said the van was available at that sight instead of choosing another location. I could have waited until they located a van - but was on a schedule and I was given a truck which was harder to drive for me, and did not have any fuel economy. What is the point of reserving in advance?

They gave me a trailer that was damaged and dangerous to drive. I had to fix it before I could drive it home.

My overall experience with U-Haul was horrible! First they changed the location of the pickup for the U-Haul and the tow dolly at the last miniute. Upon reserving the equipment, It was supposed to be at the same location but they switch them and they were at two different locations. Picking up the U-Haul took an hour. My storage unit was located in Hoover, Alabama. However, I was redirected to pick-up the truck on the north side of Birmingham which is the complete opposite side of my destination. I arrived at U-Haul as soon as they open at 9 a.m. It was just so much chaos and miscommunication as to where I was supposed to pick up the truck and versus the dolly. Total, I had to make three different trips to U-Haul. I had to leave my vehicle at the first location after picking up the truck. Drive to the second location to see what was wrong with the truck. When we arrived, they assessed the vehicle and put air in the tires. It drove better from there. During all of this time, I had paid movers who were waiting for a total of 2 hours prior to us getting there. Wait an additional hour for them to assess and evaluate what was wrong with the vehicle. Then travel to the location of my storage unit for it to be loaded. and at the recommendation of the general manager of the Vestavia Hills branch we had to come back to the Vestavia Branch to put the tow dolly on after the U-Haul was loaded. one final trip to the Uptown U-Haul location was made to pick up the car and put it on the tow dolly. as you can see this is very time consuming in addition to being extremely frustrating. Upon picking up the U-Haul it was not driving appropriately and we barely made it to the Vestavia Hills location. It was a huge inconvenience and it cost extra money not to mention extended time for the move itself and there was a lot of back and forth to the different U-Haul locations.

Everything was very affordable and the employees are very helpful (looking out for the customers best interest).... The PROBLEM: when you’re trying to call a specific U-Haul, you can’t get in touch with the same person at a specific location. We may have just been in a unique situation, but I made about 15 calls to different Uhuals trying to figure out where my truck was. It would have been less frustrating if I didn’t have to wait through a Voicemail each time, and could actually talk to someone for some help.... after we got the truck, everything went smoothly

Customer representative was very uninformed and when she directed me to the truck she pointed to it with their finger right by my face and told me she thinks it was the first truck. I then struggled to find it and had to put the key in every truck and no one came out to help me on top of that the driver was destroyed and very hard to drive on and they had cones blocking every entrance for no reason and I had to get out and move them myself to get the truck out it was a very poor designed entrance and a very poor design building.

Awful experience. Customer service is NON EXISTENT at this location. Worst EVER experience with Uhaul. Very disappointed and will never rent from this location ever again, or maybe even from Uhaul.

The manager on duty had a bad attitude and terrible customer service. I didn’t like the way she spoke to the woman that was cleaning the truck is extremely rude and mean. I asked her to look at the gas gauge because the manager said it was a 1/4 of a tank and clearly it was not. and it was a little under 1/4 I spoke to her about this she said she would come and look at the gas gauge but she never came to look at the gas gauge like I requested so I just left. I put More gas in the tuck than what I started off with.

I had a great deal of hassle with this location. I was directed to a different location for pickup, and when I went there the agent said a computer error prevented him from releasing the truck to me. I had to return to this location and fortunately they provided me a different truck but one which had mechanical issues on the road. The manager also promised to put extra pads on the truck because she had run out of them, but forgot. Had I not checked, I would have not had enough to cover all of my furniture. There are also repairs being made to their driveway and there is no signage directing a clear pathway to get onto the property.

The place was very sketchy!! It looked like it was under construction and very creepy. It had trash and pieces of metal near the vehicles. Also, the vendor made us take pictures of EVERYTHING and it took forever to drop off our truck.

The equipment was clean. The truck itself was perfectly fine. The auto trailer we received could not be disconnected from the truck even after following the website's directions. Also, one tire was so flat that it popped on the highway.

Excellent service the equipment was inspected prior releasing the truck. When I return the truck back to the office the crew wa waiting to get me clear and out of the office quickly.

Investigate train Westover staff because of their DERELECTION of duties.

When I mean speedy they understood. Least hassle move ever. In and out in 10 minutes. Lady at the desk was awesome. She understood I was short on time and delivered.

I dropped the vehicle off and was told I would be sent a receipt by email. I was returning to see my critically injured child who is hospitalized. I was very surprised to see that I was charged double the rate of the rental despite using it half the time rented for. I also was distressed to see a $25 cleaning fee despite returning the vehicle COMPLETELY clean with gas tank full. As it is Sunday morning and I am reviewing the receipt for the first time, I cannot call the office to complain today

We received awesome customer service from the two women working today. They were very kind and knowledgeable. It was a great experience!

Very flexible and clean trucks!!

everything was great and the female worker was professional and precise she knew her stuff and explained to perfection.....

The truck interior was clean but exterior had a decent amount of damage. Front headlight on passenger side had something wrong with it... It was extremely loose or something... When driving down the road it flickered like a strobe light... I reported to drop off location.