Évaluations des clients U-Haul Moving & Storage at US Highway 70
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at US Highway 70
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matthew N. le
nothing The employees were nothing but professional
Troy D. le
Only one representative on the desk. Service was very, very slow.
Malonda M. le
This U Haul location is the best in the triangle. Friendly staff, clean environment and storage units are clean.
Sandra S. le
Everything was very smooth and professional
James M. le
Outstanding, store was super busy but the phone app made it fast and easy. The store I normally use had no motorcycle trailer so the clerk checked and booked me my truck and trailer at this location, he offered to do it, I did not have to ask.
Nigel E. le
Somehow another person booked the same truck as us so there was a little issue with that. Maybe make sure things like that don’t happen again.
John M. le
I submitted an official complaint. Worst experience with U-Haul ever.
Tanika S. le
Great customer service
Jonelle R. le
Associate let me know that dolly was not available however he told me that I would get a different dolly for same price and ended up being charged for it anyway.
William P. le
Outstanding customers services
Sherman R. le
UHaul Equiptment Technician Mr Joel really helped and provided wonderful customer service. I discovered that the turn signals on the UHaul trailer were crossed. Mr Joel was able to correct the crossed wires and reinstall everything in 20 mins. It was a beautiful but hot North Carolina day and he fixed the trailer so I could hit the road. Thank you Mr Joel and the UHaul staff.
PAUL D. le
Get more help on Saturdays
tonya G. le
The lady could have spoken to her coworker a bit nicer than calling him a lair on the showroom floor. When in fact it was her fault. She is too high strung. She need some sensitivity training.
Angelia H. le
This has been a very bad learning experience for me and my family. Ten fine print on the contracts is a loophole that can make a big difference in your prices. Calling to get anything done just isn't happening at this location. Because of the lack of experience on the part of some employees, this has been a nitemare. Having more experience staff and people that answer the phones would be helpful.
Mary G. le
Helpful staff...excellent customer service!
Richard F. le
Local old 26ft truck Fuel was wrong Oil light on, no oil in truck Problem returning stretch wral Staff is new and untrained. Lots of turnover at this location.
James S. le
brakes were a little soft the credit card reader was not working and the attendant had to enter all credit card information by hand. I thought it highly unusual.
John S. le
Not much expression from employee, but he got the job done.
SCOTT S. le
the facility seems to be a little short handed as I had a fairly long wait even know I had a reservation. otherwise the staff was pleasant and polite.
Joyce G. le
Antonio was the utmost professional, explaining in great detail, Step by step process in renting a storage unit, very pleased
gregory T. le
Someone should escort you to your vehicle to go over the truck functions inside and out and to inspect the rental together. Also should have truck pulled out and ready to go upon arrival.
Zack K. le
Attention to detail. My rental dollies weren't checked back in when I bought them back at 9am so I had to call back later in the day when I got a return reminder text at 330pm. A return of items I'd purchased was processed incorrectly, returning too much back to my card. They're still working on fixing it.
Ramon N. le
Excellent very satisfied!!
jonathan n. le
Great facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.
Malonda M. le
Johnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!
otho j. le
they answer all questions with a smile.
Dennis H. le
Rasha was awesome! Great customer service.
Latasha B. le
My 2nd time using service love it
Alexander M. le
I had a good experience with this u-haul location
John N. le
Great helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.
jasmine b. le
Very great facility. But very pricey. Very expensive to say the least.
joshua M. le
n/a
John N. le
I worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!
Dennis H. le
Thank you Rasha for your great service.
Ramon N. le
Excellent
BENJAMIN F. le
Monthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.
Amanda H. le
It was great.
jonathan n. le
The folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab
Amber P. le
I was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.
TRIVIA J. le
Worst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196
Clarence W. le
Thank you
Donald J. le
The staff was very helpful and courteous, I would strongly recommend this facility
amy m. le
Staff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.
James W. le
Staff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.
Brandon H. le
Great place and service overall. Though I did have trouble contacting them via phone.
RICHARD E. le
All around great! Thank you -Rich
Clarence W. le
Too many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly
RICHARD E. le
Great staff, felt very welcome!
Latrell T. le
The manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !
Telayna H. le
Very nice place
Allison A. le
I used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.
CHRISTINA B. le
Johnnie is horrible at communicating.
Chikita P. le
Jon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!
Kedong D. le
Thanks
Danny M. le
Johnny Cameron proofed great customer service & was courteous & friendly.
Mark B. le
The service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.
david r. le
Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.
PHILIP K. le
The storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.
Delina T. le
Every staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.
Carrie S. le
Johnny and the other staff were professional, knowledgeable, efficient and friendly.
Shan Y. le
I will recommend it to friends
antoine e. le
Was an awesome experience.
Vibhor S. le
NA
John M. le
Great facility and staff
Karen C. le
Thanks!
Robyn F. le
D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!
kristen z. le
Nice Facility, friendly staff!
Theresa S. le
Excellent 🎖🎖🎖
RICK B. le
The only thing was she had no help.
avril c. le
There was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.
micheal s. le
Roger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.
shirin c. le
I want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.
Frances L. le
The guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!
phillis m. le
Very good service
Sydney K. le
This is one of the best locations I've been to. Clean and safe with friendly, helpful staff.
JOHN C. le
I U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone
jim-Betsy d. le
Brandy delivered the u box and was very helpful. Thanks!
Eric M. le
Rich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!
Rebecca v. le
Impossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.
Tabitha H. le
The 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.
dena w. le
issues from the beginning - management was rude and unprofessional- not an good experience
marcel w. le
Great place to store my most important items.....
Curtis P. le
Very professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again
Vishwa N. le
The WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!
Sean H. le
They exceeded my expectations, in every way.
Lauren w. le
The staff was prompt and helpful. I would use this moving service again.
Andrew M. le
The facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.
Charles P. le
I had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.
PATRICIA M. le
Easy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!
Curtis P. le
Very helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism
PATRICIA M. le
General manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks
Mosi M. le
Johnny was particularly wonderful.
Varun C. le
Very convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.
matthew L. le
Like most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.
Rudolpho C. le
I recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.
Irene A. le
Arrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.
jewell j. le
Best place to rent a U-haul!
Kevin E. le
Clean, well-maintained and friendly and responsible service...
benjamin G. le
I said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.
Ravinder N. le
good
Adrianne R. le
The facility is great as well as the owner and his team are great to work with.
Chelsea P. le
Nice srorage unit , very safe and secure
Irma P. le
Great staff
Jim G. le
Great experience
Curtis V. le
.
Sahba M. le
.
Gregory A. le
Two staff members were having an argument at the front desk - not a good example for the customers.
Asia J. le
Very helpful, thank you
carol l. le
very good customer service and a positive experience
Jennifer K. le
It was a great experience. I highly recommend it.
Omolara G. le
Great facility. Very helpful staff.
derck p. le
I frequent this location for all my needs as the staff is always helpful and it's conveniently located.