Évaluations des clients U-Haul Moving & Storage at UW of Oshkosh

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at UW of Oshkosh

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Mark H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel O. le

Évaluation :

The gas tank was not as full as was indicated but we went ahead and put extra gas in when we refilled.

Eric K. le

Évaluation :

The truck was good. The only problem I had was with the lock provided for the pull down door. It was nonfunctional.

Alphonso S. le

Évaluation :

She was great!

Cheryl P. le

Évaluation :

The guys who were there when I got the trailer could not get the ball on and had no tools to do anything. And they kept saying it was all rusty when it wasn't. The guy messed with it and then got mad and just got up and said forget it. I went to Menards and bought some WD-40 and a rubber mallet. I had no trouble getting the ball on. Then the guy had the chain on so badly and the hook up to the blinkers, that it was dragging on the ground. When I dropped it off, the ladies who were working were working so hard. But there was one lady who had to wait on four of us. Another lady came out for a minute and then went back in. It took me an hour to drop off a stupid trailer.

Lisa E. le

Évaluation :

friendly and hardworking staff. They helped us right away and explained everything very clearly.

Karen C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy J. le

Évaluation :

Wonderful customer service at pickup and drop off. Hit a fawn on the road - no damage to the vehicle - let the person who greeted me when I returned the unit - he checked it over and did not see any problems. Thought I might have to report a claim, but it was ok. Very friendly people at the Ohio St, Oshkosh, WI location!

Kenneth B. le

Évaluation :

Le client n'a pas laissé de commentaire.

gus G. le

Évaluation :

High Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience—recommended to those needing storage facilities.

yalanda h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maria B. le

Évaluation :

Le client n'a pas laissé de commentaire.

NOELLE L. le

Évaluation :

Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.

Thomas F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew H. le

Évaluation :

Inform them of needing to validate photos for damage, do not make the customer have to call to get information, and actually have customer service.

bobbie j. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe F. le

Évaluation :

Very friendly people !

Erik S. le

Évaluation :

When I made the reservation, the employee miss understood what I was requesting which was a one-way rental. When I checked in on the day of my reservation, the employee was rude and informed me that their location does not provide one-ways. The employee did not compensate for their mistake nor did they apologize.

Dennis E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gloria N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Louis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

keith k. le

Évaluation :

Good service.

Greg R. le

Évaluation :

make sure customer knows where furniture pads are. Had problem locating pads.

Todd B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe F. le

Évaluation :

You should have your IT people look into why your System freezes up when your employees are helping a customer , it would make there jobs easier , but they do a top notch job!

Louisa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melissa G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jordan B. le

Évaluation :

Le client n'a pas laissé de commentaire.

doug s. le

Évaluation :

The people were very nice !!!!!

ANGELA M. le

Évaluation :

Said the truck had a full tank of gas when I picked it up and it didn’t because I ended up putting almost 10 gallons of gas in at the gas station across the street from this sight and we only drove 12 miles throughout the day. Also was charged for the dolly and furniture blankets which we didn’t use.

priscilla g. le

Évaluation :

When I returned the truck [ended up renting 15' instead of 17' as they did not have one available without prior notice. My timing was in the hands of others, so it was last minute] business at store was brisk & when I wanted to settle up any overages with cash I was dismissed (with great kindness) and told it would go on my card and I would be notified online. In essence, I never got that notification because I was unable to download it. I still don't have those details. Frustrating that I will have to walk to library (not real nearby) or contact my bank to find out. Politeness of employees at this location was exceptional, but I still felt like I was being herded out after having waited in line for a noteable amount of time.

Norb O. le

Évaluation :

Le client n'a pas laissé de commentaire.

tom f. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tom K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lori o. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kirstine N. le

Évaluation :

The wait time to get my key even when I did most of the process online was rediculous.

Patricia A. le

Évaluation :

They should be more organized and make sure you let your customers know they have to pay $100.00 deposit if the pay cash...

Shalene E. le

Évaluation :

Le client n'a pas laissé de commentaire.

DEREK V. le

Évaluation :

Le client n'a pas laissé de commentaire.

joe c. le

Évaluation :

customer service was at bellow avg at best. handed me the keys and said that my truck was the middle truck in the lot. had to squeeze between the trucks and fold the windows in to get it out of the parking spot. every other uhaul i have rented pulls the truck to the counter area where it is checked for scratches and damage to the vehicle. she did not even do that.

steve l. le

Évaluation :

Really great experience. Thank You.

Mark B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug A. le

Évaluation :

Le client n'a pas laissé de commentaire.

nick j. le

Évaluation :

When we went to drop off the dolly the lady said it would be $50 for her to help us. We are in our 70's and I have a hard time getting up and down to remove the chains and straps. She could have helped us seeing the difficulty I had doing this. She just stood and watched. What happened to courtesy for helping senior citizens. We were disappointed in this.

Gretchen R. le

Évaluation :

Le client n'a pas laissé de commentaire.

josh s. le

Évaluation :

These people looked lost and didn't have a clue. The tank wasn't full either. Disappointed, will go elsewhere next time.

Erica D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda P. le

Évaluation :

Le client n'a pas laissé de commentaire.

wanda c. le

Évaluation :

Update the computer system, every time I've been there it always freezes up.

Michele S. le

Évaluation :

Was suppose to pick up in Neenah at True Value Hardware. Was told it was available, for pick up at 8am. We notice the truck was there the night before. Had all our help ready to help us move at 8:30am that Saturday. Here our truck was relocated for pick up in Oshkosh which delayed our move by 2 hours. No one knows why? Our reservation for Neenah pick up was erased That was an extra 20 miles out of our way. I have rented a lot from Uhaul in the last 10 years and every single time, my reservations are messed up. Either the pick up location is switched or the truck I reserved is changed. Very annoyed with all this

Heidi T. le

Évaluation :

The employees working that day were amazing at helping me get everything connected properly!!

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victoria i. le

Évaluation :

not everyone has a smart phone or likes to use the computer to do business. Please let your customer know that there are other ways to return your truck without going on line. I lost sleep over it because we returned the truck but unable to do the return online! and then she said it was no problem! Wish she would have told me that when we reserved the truck! But they were great!

Princanette T. le

Évaluation :

They keep taking my money after the move was done they just took money again

Tina M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Asencencion l. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew W. le

Évaluation :

i returned the trailer saturday and got an email telling me to return it on monday, they never checked in the return of the trailer i rented

Chad C. le

Évaluation :

2 utility dollies and 1 dozen blankets not in truck when we went to pick up truck. We elected the early pick up at 6am but had to wait till 7am for location to open to get help.

Ronald P. le

Évaluation :

I rented the truck for 48 hours. I returned it early. Something happened on your end with the paperwork and the drop-off location and times got mixed up. So I was charged extra, even though I returned the truck a day earlier than I needed to. I'm not happy! This wasn't a good experience.

ALLISON K. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B. le

Évaluation :

No issues at all. Very helpful staff

Skye H. le

Évaluation :

Way to expensive

PJ W. le

Évaluation :

The truck we rented was clean but apparently near it's replacement time. Underpowered, loose suspension so difficult steering and rough ride, and less than 5 miles per gallon. Personnel were effective.

Grant A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike S. le

Évaluation :

Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.

xerxes v. le

Évaluation :

Crystal did a wonderful job fixing a complication I had. The service was more affordable then I expected

Ken N. le

Évaluation :

The trailer I rented was an older version and would not work for the newer car. It was useless. I thought I should have gotten a partial refund. Staff were super friendly and prompt.

patrick t. le

Évaluation :

Office claims there was damage to my rental vehicle. This is completely untrue. I am really unhappy with this U-Haul experience.

Ron L. le

Évaluation :

Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!

Kent M. le

Évaluation :

Just a little more organized

Erica D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shane V. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B. le

Évaluation :

Great service and support by store manager.

JOSEPH A. le

Évaluation :

Crystal was fun and great to work with. Everything went very well and I will be renting from you again. Thanks.

Mike S. le

Évaluation :

Outstanding !

Ryan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg S. le

Évaluation :

Everything was great.

RACHEL W. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert c. le

Évaluation :

Be sure to contact Uhaul before your pickup date. They changed my pickup location and never notified me. Furthermore, be sure to confirm your equipment. Although I had a reservation for a certain trailer size, they could only offer a larger unit that was excessive for my needs and cost me fuel money for a 2200 mile trip.

Robert U. le

Évaluation :

Fix your site...unusable..thanks

Bob B. le

Évaluation :

It has been decades since I last rented something from U-Haul. Everything from reserving a van trailer on the telephone, to picking it up, to dropping it off. Everything went smooth and was very impressed with the Customer Service.

ROBERT W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle F. le

Évaluation :

appreciated the upgrade. thank you!!

William B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron K. le

Évaluation :

Staff were great

Brian B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victoria M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chee V. le

Évaluation :

Friendly, professional and excellent service.

Carman A. le

Évaluation :

Crystal and the other employees are so helpful

sherry b. le

Évaluation :

My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times

YVONNE D. le

Évaluation :

Very nice storage building. Clean and secure.

Daryl H. le

Évaluation :

Excellent experience

PAUL B. le

Évaluation :

I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.

Kathleen E. le

Évaluation :

Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!

William S. le

Évaluation :

Great experience

GREGORY C. le

Évaluation :

The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS

Kelly S. le

Évaluation :

I’m very happy with my storage unit.

jackie n. le

Évaluation :

Place worked out very well for us

SALLY M. le

Évaluation :

Great service very knowledgeabl

Molly D. le

Évaluation :

I had an excellent experience.

stephen b. le

Évaluation :

Was a good experience

Jeanne M. le

Évaluation :

Uhaul Storage is a great place to store anything.

Debby K. le

Évaluation :

Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!

madalena m. le

Évaluation :

it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.

Emily C. le

Évaluation :

We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.

darrell s. le

Évaluation :

Never again

MATTHEW B. le

Évaluation :

The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.

Sophie G. le

Évaluation :

Perfect fit for us. Will recommend Uhaul to friends & family

Mary W. le

Évaluation :

I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.

Kenneth N. le

Évaluation :

While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.

susan j. le

Évaluation :

Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.

Tim D. le

Évaluation :

Always helpful and friendly

Justin Z. le

Évaluation :

The unit worked out well.