The manager needs improvement with her people skills.Renee B.
Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh
Pour nous contacter
Oshkosh, WI 54902
(on the corner of Witzel and Ohio st)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Be honest. The truck was at 3/4 of a tank and I was told it was full. I requested a appliance dolly and got a utility dollyTHOMAS R.
My reservation was at 3, they didn't have my truck ready until 4. I was treated so poorly by Audreya Jones-Davis, she wouldn't look at me, didn't want to help me. I paid for 24 hours but the hour they took came out of that time. They wouldn't extend my reservation so I had to find a different location to rent a new truck from. This was a horrible experience!Courtney K.
Reserved a truck for 2 different days and every time I went in to pick up there wasn't on available, on the last attempt I had to settle for a 10ft instead of the 15ft and that was after a half hour of my time waiting. Then tire pressure was bad.Todd W.
Easy pick up and return. Everything went well ðŸ™‚Michael B.
Le client n'a pas laissé de commentaire.KORY M.
Love them they are very respectful and knowledgeable and have great Communication skillsErica D. | Premières impressions
Le client n'a pas laissé de commentaire.KEITH Y.
The customer service was excellent. Very friendly and professional staff. They were very busy yet patient and kind to everyone.RICHARD K.
Went too fast during check in. I told i needed 24 hours with equipment... was getting called in less than 14 about returningAARON T.
Le client n'a pas laissé de commentaire.Mike L. | Premières impressions
I was charged over a thirty dollar difference, due to staff misreading the mileage gauge on my undamaged truck. After about three hours of trying to reach anyone on-site by telephone, with numerous hangups and incorrect hold times listed by the automated system, I worked through numerous unrelated departments, and one very apathetic sales associate, to finally have my issue resolved and my money refunded by a kind supervisor named Coco. They also gave me a twenty dollar gift certificate for the time it took me to rectify the issue I had, which could have easily been resolved within a few minutes, had anyone on-site picked up the phone. This issue was all due to omitting one digit, and not working carefully enough at the initial rental site. I also have been waiting for a call back from this location, regarding a ten dollar charge I don't fully remember or understand, which Coco also did not completely understand. Of course, given the lack of proficiency by the staff at the rental site, and the apparently constant attrition, I don't expect anything of the sort to occur. I will be making an in-person visit there to use my gift certificate, and to directly address the question regarding the ten dollar charge, though I should not have to go to these extremes. This is an abomination and a total lack of guest service, which is why you have completely and permanently lost my business, as well as anyone else's who I can reach, who has any need to move within my vicinity.Matt H.
The mobile app check-in did not work again! I tried it a few weeks ago with my last reservation. It says it can't recognize my location even after checking all settings on my phone nor would it read the QRC code on the door. So I had to have someone manually get my the vehicle. They basically had to re-enter everything I had already entered the night before online. It took 15 min! He didn't quite know what he was doing and the woman working next to him was short and NOT helpful until I made it clear it was needed. This was Monday afternoon 7/26 approximately 4pm.The van smelled like someone had been smoking previously and a cleaning had been attempted but you can never really get the smell out. This location is also chaotic. You don't know where to park or how to get out of the location. It's clear where to come it but that's it. I arrived 10 min before close even though I had selected mobile return. It said to park and wait for someone to check me out, but no one arrived. As I walked into the store at 7:01 just to let them know I had put the keys in the drop box, the first words I hear from the 3 people standing behind the counter was "We are closed". Overall so disappointing. Hope this helps make improvements.SIBIL W.
Le client n'a pas laissé de commentaire.Eric H.
First time user of a storage unit and was very impressed. Friendly staff, clean facility and even has carts to assist in hauling in the boxes.Todd Braidy B. | Premières impressions
Awesome serviceABIGAIL W.
Didn't get all of the items I ordered and paid for, management was terrible I will never go here again. Was told I would be refunded for missing dolly and did not get refunded.HALEY R.
Store itself smelled terrible, both at pickup and drop off, like someone badly needed a shower. Pickup was not clean, there was dirt and cigarette ash in the console and passenger seat. Gas tank was on 2nd line but was marked as full. Very unsatisfactory and will not be using this location again.COURTNEY H.
THIS LOCATION IS AWESOMEJames R.
The car trailer I rented didn't have safety chains. No other store in Oshkosh had one and no one around to fix it. I fixed the problem. And used it. I'm unhappy with this situation.JEFFREY Z.
Le client n'a pas laissé de commentaire.Claude C. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD T.
Fast & friendly service.EDMUND S.
Le client n'a pas laissé de commentaire.DIXIE R.
Le client n'a pas laissé de commentaire.JOSEPH P.
Le client n'a pas laissé de commentaire.AUSTIN M.
Le client n'a pas laissé de commentaire.Grace D. | Expérience générale
Employees were not up to speed on the process. I did a pre check in, uploaded drivers driver's license and still had to supply, could not find the trailer and the other clerk that day was really really not trained. That poor customerMary G.
Need more regular cleaning of bathrooms and common areas.PETER H. | Expérience générale
The staff was excellent and explained the options very thoroughlyCHERYL M. | Premières impressions
Waited around 30 minutes in line as there was only 1 worker . The worker then had a total attitude when checking us in . At drop off there was a nice gentleman but would not recommend this location due wait time . Should not have to wait that long to pick up rentalKristie D.
Le client n'a pas laissé de commentaire.Bill G. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.HEATHER G.
This is a loaded question... first I get there in the rain not you fault but the code given to get in truck was wrong then when girl let me in. There was no appliance dolly that I had paid for so when finished I return a clean truck with proper fuel level. I see I am charged for utility dolly when I didn't request or use it ...it was still zip tied to the side of truck.... I definitely will not use online check in again or recommend it so you are welcome for fleecing another 7 dollars out of me ....not as easy to do as you make it out ....Matthew B.
Le client n'a pas laissé de commentaire.JOSLYN M.
The employees dont really explain what to do when grabbing the vehicle or dropping it off. I put 10 $of gas into the pick up truck and then later realized that i didn't have to put gas in the pick up truck. That is just part of the price.Ryan M.
The 3 employees I dealt with were Awesome!James R. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC X.
Le client n'a pas laissé de commentaire.MARK L.
Le client n'a pas laissé de commentaire.LANCE L.
Le client n'a pas laissé de commentaire.Shane W.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.JEFFREY R.
Great ride ðŸ˜DANIEL H.
Stop ignoring your customersRENEE M.
Davia was awesome to deal with. She was very pleasant and assistive. She is a true asset to your team!SHARON C.
Le client n'a pas laissé de commentaire.William L. | Online Move In
Friendly and helpful staff. :)LEO R.
It will be more helpful if someone will answer the phone not the machine Everytime I called no one answered and I waited almost 20 minutes.Rebbeca B. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN T.
The young girl that waited on us was excellent....definitely deserves a raise.JAMES K.
Le client n'a pas laissé de commentaire.CHAD B.
Le client n'a pas laissé de commentaire.ATALIE M.
Waited inside a while to be helped, gave the lady at the counter my key to return the truck (didn't ask my name where the truck was etc) just said ok. I asked for a receipt to verify I was returning it under mileage and with 1/2 tank of gas I got told we'll email it. Just didn't seem very professional.Travis S.
Helpful and friendly staff. Helps when you're stressed about the move. :)LEO R.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Taisha G.
Le client n'a pas laissé de commentaire.Shawn R.
Le client n'a pas laissé de commentaire.Blake S.
Awesome experience.EUGENE S.
Le client n'a pas laissé de commentaire.CAMERON B.
Great service! Very happy with everything!JONI H.
Le client n'a pas laissé de commentaire.TIMOTHY K.
Le client n'a pas laissé de commentaire.KIM P.
Le client n'a pas laissé de commentaire.JOSEPH A.
The mobile check-in/app experience was absolutely horrible. It did not work and I ended up having to go in to pick up my truck. Thankfully they were open and able to help. Otherwise, I would not have been able to get the truck. When I submit my information well in advance of my reservation, Uhaul needs to get me preapproved instead of waiting until I am trying to pick up the truck to attempt that... and then fail miserably at customer service through the app. I'll continue to use Uhaul, but will likely never use any app again, even if they claim to have fixed the issues or completely replaced the process. Very poor excuse for a mobile check-in process.JACOB W.
Le client n'a pas laissé de commentaire.CHRISTOPHER N.
Everything was very convenient for our move. The only thing we had issues with was getting contact I formation correct. A second phone number and an additional address were entered wrong and weren't double checked before entering into the system. I caught the mistake after looking at the paperwork for the storage unit. Otherwise everything went very smoothly for our future move to Oshkosh.Grace D. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY B.
Staff was very helpful and friendlyValley Christian S. | Expérience générale
I wish they told me I needed to return the lock to where I picked up the uhaul from. I would have never took the lock then. I had to drive from Manitowoc to Oshkosh to return the lock to it's original location.Mathew H.
Get more workersCARL S.
I had to wait a half hour for someone to return the vehicleDENICE L.
I stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.KAREN K. | Expérience générale
Overcharged for gas!!!!!!!!!! Will not answer phone now and connecting me to weird places. Highly unprofessional!MICHAEL D.
Nothing - the woman who checked me in and out was extremely helpful and knowledgeable.MICHELLE K.
Le client n'a pas laissé de commentaire.FREDRICK W.
I was supposed to drop the trailer off at the oshkosh west location, but when they switch the equipment they switched my reservation location as well, Oshkosh West staff was not helpful just told me I had to go to the other location and drop off the equipmentscott R.
I had a reservation for a pickup truck and trailer. Instead they switched it to box truck and trailer and forced me to pay extra for a vehicle I didn't want or request. Manager didn't return my request for a call. Front counter employee claimed you can't rent a truck and auto trailer - even though I've done that at least twice prior from same location.Charles B.
Le client n'a pas laissé de commentaire.GUY G.
It is truly a terrible game that you play with prices for truck rentals. The price of the 26 foot truck increased by 500 dollars in 25 days. You sure made a moving trip for a young woman a grossly insane expensive experience. Shame on you UhaulSTEVEN B.
Le client n'a pas laissé de commentaire.THERESA L.
No problem with the equipment. Staff was helpful.JAMES M.
Have customers approved before pick up, not in the parking lot. Like having the drivers license approved and such before pick up occurs otherwise it is a bit stressful if you didn't know you'd have to be doing thatCaterina C.
Le client n'a pas laissé de commentaire.Nathan N. | Expérience générale
They claim to have returned the 100 dollar deposit but its not back on my cardKATHY A.
At the end of my rental, the door lock mechanism engaged when the door was 100 % open, making it impossible for me to lower the door. Check gap between door and top of openingKennard F.
Every time I go into the store there is no one around either have to go search for someone or in today's case I was returning a truck and had to leave the keys in the drop box because I could not find anyone so I was unable to get a receipt right awayJAMIE B.
Le client n'a pas laissé de commentaire.ROBERT HENRY K.
Le client n'a pas laissé de commentaire.Cindy D. | Expérience générale
Good reliable customer service!JAMIE L.
Le client n'a pas laissé de commentaire.LINDA P.
That was the best Uhaul rental experience I have ever had. I have used Uhaul many times over the years from trucks to storage. The young lady that processed this rental was super efficient and she had me on the road in about 20 minutes. The return process was even quicker. The cargo van was spotless and in extremely good shape. Awesome experience all the way around. Cori NelsonCORI N.
Need more help only had 1 person working and was overwhelmedMICHAEL B.
The trailer they tried renting me had a light busted and hanging and the employees really couldn't care less about there job or the customers it was a really bad experience.THOMAS G.
service was great highly recommendTom W.
Le client n'a pas laissé de commentaire.Ben M.
Le client n'a pas laissé de commentaire.ERIC N.
Le client n'a pas laissé de commentaire.AUDREYA J.
Lady at the counter was very nice and professional. Only complaint. You require three names and phone numbers on a simple hand truck reservation? Seems a bit extreme to me.Brittney K.
Le client n'a pas laissé de commentaire.Adam H.
Charisa was a real pleasure to work with. Friendly and knowledgeable and gets her stuff done rightBrittany S.
Le client n'a pas laissé de commentaire.NICHOLE M.
Le client n'a pas laissé de commentaire.REBECCA M.
At first they couldn't find my order. But, I take some of the blame because I forgot my phone with information. All and all very good they did as was advised. Merci.Teresa S.
A better look and service of tow dollies straps and lights. This location has service and installation, otherwise staff was great in checkout, easy return quick.TIMOTHY S.
The Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.TERRY M. | Expérience générale
The staff was very helpful and knowledgeable! The manager went above and beyond to help us!TERRY M.
Le client n'a pas laissé de commentaire.JEANNE R.
Le client n'a pas laissé de commentaire.KYLE C.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.LYNDEL Z.
The woman who helped me in the store this afternoon was fantastic when the 24/7 service was not working. Staff has been super friendly and helpful every time I've been in so far.EMILY A.
Awesome customer service!Quanesha L.
Always clean and secure. Wonderful service people too.MARGIT D. | Premières impressions
Le client n'a pas laissé de commentaire.Karl B. | Premières impressions
Le client n'a pas laissé de commentaire.Emily A. | Online Move In
My box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.Alexander D. | Expérience générale
Le client n'a pas laissé de commentaire.James H. | Expérience générale
The new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.Mark j. | Premières impressions
😀James V. | Expérience générale
Unclear about the checking in process before trying to get into unit.Stacy S. | Online Move In
Rude and not helpful. Waited over an hour at the front desk and was charged an extra 50 $.James M. | Expérience générale
Le client n'a pas laissé de commentaire.Frederick G. | Premières impressions
Staff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.FRANK M. | Premières impressions
I had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.Susan R. | Expérience générale
Le client n'a pas laissé de commentaire.Mari B. | Expérience générale
Very friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,Joe O. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Expérience générale
Very clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.nancy o. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly S. | Expérience générale
Best storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!Ann S. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
Great service. Knowledgeable and friendly staff.Alisha H. | Expérience générale
Great service and nice personanthony r. | Premières impressions
The staff was excellent.F H. | Online Move In
The staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰Tyanna H. | Premières impressions
This guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.Gerardo T. | Premières impressions
Absolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.F H. | Premières impressions
Le client n'a pas laissé de commentaire.kyle c. | Premières impressions
Great customer service and professional atmosphere. will recommend to friends and family!Ann S. | Premières impressions
Staff extremely helpfulAlisha H. | Premières impressions
Le client n'a pas laissé de commentaire.Doug M. | Premières impressions
The process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.gina c. | Expérience générale
Excellent customer service and very helpful..Hubert A. | Premières impressions
The process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.gina c. | Premières impressions
The unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the storeMelissa C. | Online Move In
Le client n'a pas laissé de commentaire.Christine L. | Expérience générale
Not sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.Monica D. | Premières impressions
I wouldn't even give one star if I have to , the guy named Seth wasn't trained to install the hitch and electronics it took 4 days And still didn't know how to install. It was a nightmare I wouldn't recommend this store if you have to install hitch.Ashesh K. | Expérience générale
Would like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodatingTodd G. | Online Move In
Le client n'a pas laissé de commentaire.olivia k. | Premières impressions
Le client n'a pas laissé de commentaire.Tami C. | Expérience générale
I was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.John O. | Expérience générale
you guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finishJim C. | Premières impressions
Good space and just what was needed for a few months while we moved.Hunter P. | Expérience générale
Clean and professional facilities, not 100 % with the insects but no water or cold damage to anything. Overall would use again.kathleen h. | Expérience générale
Very good take babysitter from uhaul my stuff. ThankAUDRA G. | Expérience générale
The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!Lisa D. | Premières impressions
Everthing was good about the Oshkosh Uhaul experience. Nice Staff.Colin M. | Expérience générale
Great place to store stuff!!Christie A. | Expérience générale
Employees were really helpful and patient. I've enjoyed U-Haul services whenever I needed them and do not really have any complaints.Jay C. | Expérience générale
The lady helping us was very nice did a great job.Christie A. | Premières impressions
Worked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.Mike M. | Premières impressions
She was great!Alphonso S. | Premières impressions
Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.NOELLE L. | Premières impressions
I’m very happy with my storage unit.Kelly S. | Réservation
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