Got an email for a free month storage then didn't receive itSTEVE G.
Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh
Pour nous contacter
Oshkosh, WI 54902
(on the corner of Witzel and Ohio st)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JEFFREY R.
Le client n'a pas laissé de commentaire.JUDY F.
Le client n'a pas laissé de commentaire.Gaydly B. | Premières impressions
This was NOT the pick up location we requested and there were at least 2 closer. This is the second time we rented and both times had to go farther for pick up . The U-Haul rep at the Oshkosh location did not know what she was doing, could not find the reservation and knew nothing about the on-line vs at location billing. She either needs more training or she needs to find another job. It took 2 hours to pick up the trailer and I had done everything (except the damage insurance) on line.Timothy B.
Thanks for everythingHUSSEIN E.
Awesome service, customer representative was very professional & really assisted with my needs thank you so much â¤ï¸ðŸ˜ŽðŸ‡µðŸ‡·Miguel C.
My cell phone number was entered by mistake on someone else's U-Haul account. I started getting calls about a past due bill for a storage unit I didn't rent in a town two hours away from where I live. At first I patiently explained to the callers that they had the wrong number on the account. Then I continued to receive calls and messages for several months. Eventually I became less patient with repeatedly explaining the error and asking them to remove my number. Now I received a text message asking me to take a survey and rate my experience. Unbelievable. Please, U-Haul, you need to find some way to enable your customer service reps to fix a simple error so they stop calling and texting me.Nancy B. | Expérience générale
Person at check in was excellent. He also was there at drop off - worked extra hrs/was not scheduled to work I believe he stated when I picked up the trailer. Excellent job.KENNETH V.
Le client n'a pas laissé de commentaire.THOMAS T.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Sandra W.
Everyone was very nice and very helpfulBRYAN R.
Found a uhaul phone in the trailer. When i went to return the trailer and asked about the reward if return employee said thanks and no reward. ðŸ¤·â€â™‚ï¸JERRY T.
Le client n'a pas laissé de commentaire.WILLIAM V.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.John M.
Nice area, could have been kept a little cleaner around the community sharing thing, which I thought was a cool thing to have. Sometimes there was garbage around but nothing to extreme, it is a storage unit after all. I didn't have any problems in my 4 months of renting.Shelby H. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence D.
The gentleman who originally took my reservation was kind, pleasant and efficient. The woman who helped me when I picked up the utility trailer was kind, pleasant and efficient. I would rent from your location again.paul M.
I had an excellent experience. It was easy and fast. Everyone I encountered was awesome.Kyle S.
Thanks sSasharae W. | Expérience générale
There were two workers at this location. One was helping out a very upset woman because she had messed up her reservation and had no idea how to fix it. The other was a young man who was helpful. He began helping me, but was asked by his coworker to switch. When she came to help, it was like she had never, in her life, stepped behind the Uhaul counter. She had no clue. She gave me the wrong trailer and wanted to do it all over again. It took an hour to get out of there, to rent a covered trailer. The app to load my ID didn't work (why are you using an app for that?) and the lady scanned my drivers license WITH HER PHONE. I really didn't appreciate someone using their personal phone to take pics of my drivers license. That's not ok. Overall, a really terrible experience. Poorly trained people. Poor digital process. Returning the trailer went well. I had a helpful guy in the morning take care of me.TIMOTHY S.
Le client n'a pas laissé de commentaire.TODD E.
The truck needed to be cleaned not just picked up. Cab needed to be washed/ wiped down. Dirt on doors and dash. Some of the past scratches and dents were not tagged. Truck bed had tools and change in it. Our check out took way to long. She had to restart the process 4 times. Took 45 minutes. With that being said she was very friendly just had no idea what she was doing.RICKY S.
Le client n'a pas laissé de commentaire.POJPREECHA T.
Le client n'a pas laissé de commentaire.Taeyeon K. | Expérience générale
Train your staff. It took them an hour to get the truck. The first truck they gave me wasn't even there. The. They didn't know how to give me a different truck in the computer.DAVID S.
Parking lot for drop off was way too small. Already had trucks out to the road. This location was a few miles from my home. I actually passed a huge UHaul on the way there. Why did they pick that one for my dropoff?Mary C.
When I got my final receipt they charged me for the dolly rental which I did not use because we our own. Called and got that taken care of but never should have had to make that phone call. Luckily I looked at my receipt.ROBERT Z.
For the life of me, I cannot find the name of the amazing employee that helped me, but she was honestly fantastic. Her name starts with a C, and it's killing me I can't give her the kudos she deserves. The online reservation, check-in, and tutorial process were seamless! Everything was convenient and streamlined, and I feel safe leaving our belongings there while we move.Bobbi K. | Premières impressions
Great service all around and we will be back when the need arisesCHERYL M. | Expérience générale
Le client n'a pas laissé de commentaire.Tyasha H. | Expérience générale
Nobody in the building had any idea how to do anything with any sense of urgency, it seemed like it was everybody’s first day on the job, expect for the gm, who if I had to guess had two months of experience.BENJAMIN J. | Expérience générale
Le client n'a pas laissé de commentaire.Laura H. | Expérience générale
The employees were unprofessional at all, they give false information, empty gas tank and one hour late after my reservation time to pickup a 20 footer. It was a nightmareFAISEL A.
Storage facility was very clean and easy to access. The staff was very professional and helpful.SCOTT C. | Expérience générale
Issues retrieving the key using the online checking. Following the instructions resulted in obtaining the wrong key. Was hoping using the online checkin would minimize delays getting the vehicle however it was still a half an hour until I was able to drive away.Mark W.
Le client n'a pas laissé de commentaire.Azhar A.
It took almost an hour to get a truck rental and storage unit that I had reserved online to â€œsave timeâ€. When I began unloading the truck to bring to the locker I realized I was given a locker that was already taken. When I went back to the office to get a new locker they had locked up the building 10 minutes early. When I called the GM they told me there was nothing they could do to help me and that I'd have to come in and rent a new truck and get a new locker the next day. Only by arguing was I able to keep the truck rental over night with no late fees due to the mix up. A few days after returning the rental I received a phone call asking where the keys to the rental were even though I had returned them to the front desk and asked if there was anything else that needed to be done. Moving is a very stressful time for anyone, and the Uhaul on Ohio St. in Oshkosh made the experience 10 times more stressful. Once I am done with the storage unit, I do not plan to come back to this facility. Do not apologize, I am just hoping you will be better.blake N.
I ordered a 20inch, told order was guaranteed, then no truck that size was given a 15inch then given 50 $refund because they didn't have my truck size. Then I had to make 2 trips because of the smaller truck then I got charged more money because of the 2 trips. I booked at this location because they said my reservation was guaranteed. Either way, I got a smaller trip, had to make more trips and I got charged more. RidiculousDEREK B.
Le client n'a pas laissé de commentaire.LATANYA K.
The associate that assisted me was extremely polite and helpful!!Scott R.
When reserving our truck and storage unit, we were told that we get 1 month free of the storage unit. Upon getting there we were told â€œthey no longer are doing itâ€ even tho I had an email stating I qualified for it and reserved it with discount.Jenna S.
Andre Davis was extremely professionalTerrence L.
Le client n'a pas laissé de commentaire.Kody B. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew J. | Online Move In
Drew was excellent! I can't say enough great things about him, friendly and welcoming. Great experience due to Drew.JOHN H.
Le client n'a pas laissé de commentaire.Mike L. | Expérience générale
DO NOT use the moving helper. No one will take responsibility for them just not showing up , not once, but twice after they randomly changed by delivery from Sat to Wed. No show, no call. Hours and hours on the phone.Sherie B.
The trailer chains were super greasy. Even the manager commented on them as she checked up on me to see if I needed help hooking up. The website could read my location for the after hours return. I followed the directions on both my phone and iPad and had it set as directed, but still didn't work.DAVID B.
Le client n'a pas laissé de commentaire.Jennifer C.
Staff are hard to find at store Staff is un uneducated on how to use the computer. Each time i went into store the Wait was over an hour just to get my transaction completed one employee can't even see the computer much less work it whenever rent from there againkimberly l. | Expérience générale
The employees were friendly and helpful enough, but the overall experience was not good. First there was some confusion about the reservation, and the location of the storage unit. Then I got my card and could not get it to work, and one employee could not get it to work, but then the more knowledgeable employee got it to work on the first try. I continued having issues with my key card throughout the move in process, sometimes taking up to 10 swipes to get it to work. It was also extremely frustrating that there was no way or option to keep the door open while moving everything into my unit, especially since I had family helping and I was the only one with the key card. The first unit I was supplies was an 8x10, which I was informed could hold everything on a 15' truck. That unit had a small door and a relatively small hallway which made it nearly impossible to fit my larger furniture in to the unit. When we put my first large item in there, a 3 seat couch, it already took up half the unit. I also did not appreciate that the unit was very dark and had no available light source. Anyway, as soon as we realized the unit would not do, we managed to speak to the employees right as they were closing and thankfully they were still very helpful with switching me to a larger unit. That unit us much nicer and although there still isn't a light source inside, lighting was no issue, and it has a garage door entrance which made it MUCH easier to move my many large items into it.Caitlyn W. | Premières impressions
Very friendly and clean U-Haul store. I appreciate the help and service.GORDON B.
I made a reservation on July 19th. Showed up and says my reservation was at a different location. Went to that location and they didn't have a truck for me. Said I could go to a different location that was at least an hour away. My reservation was supposed to be a 1 way drop but because they didn't have one available we had to return the truck back and was told we wouldn't be charged mileage. Now I get my receipt and we are charged mileage. And it was more that twice the amount we were told.JOHN S.
Le client n'a pas laissé de commentaire.Julia L.
Le client n'a pas laissé de commentaire.Brian P. | Expérience générale
Le client n'a pas laissé de commentaire.JANE G.
Drew and Andrea at the Oshkosh Ohio street location were both amazing. They provided excellent customer service and were super friendly. Would highly recommend this location!!Abby P.
Counter lady was exceptionally accommodatingLARRY M.
The staff members were very courteous and professional. They got my niece and I on the road quickly.AMANDA M.
Le client n'a pas laissé de commentaire.ELIZABETH L.
Le client n'a pas laissé de commentaire.EDMUND S.
Le client n'a pas laissé de commentaire.jeff j. | Premières impressions
Le client n'a pas laissé de commentaire.Kody B.
Le client n'a pas laissé de commentaire.Laura H. | Premières impressions
Rented a car dolly. Employee said that he had to hook up to our vehicle. He did not lock the trailer hitch to the ball causing damage to the vehicle.JAMES S.
Le client n'a pas laissé de commentaire.FRANK G.
Our rental was for 9am. We got there at 8:57 and waited for 35 minutes until someone FINALLY came out to us. We tried explaining our frustration about it and the employee rudely stated â€œwe didn't make you wait, you didn't waitâ€ ect. She ended up storming off and the other employee said to call the 1800 number and that was it. No apology, not one comment on anything else. One of the worst customer service experience we've had yet. We will not be renting from this location again. Very unprofessional, lazy service.Evan M.
The manager needs improvement with her people skills.Renee B.
Be honest. The truck was at 3/4 of a tank and I was told it was full. I requested a appliance dolly and got a utility dollyTHOMAS R.
My reservation was at 3, they didn't have my truck ready until 4. I was treated so poorly by Audreya Jones-Davis, she wouldn't look at me, didn't want to help me. I paid for 24 hours but the hour they took came out of that time. They wouldn't extend my reservation so I had to find a different location to rent a new truck from. This was a horrible experience!Courtney K.
Reserved a truck for 2 different days and every time I went in to pick up there wasn't on available, on the last attempt I had to settle for a 10ft instead of the 15ft and that was after a half hour of my time waiting. Then tire pressure was bad.Todd W.
Easy pick up and return. Everything went well ðŸ™‚Michael B.
Le client n'a pas laissé de commentaire.KORY M.
Love them they are very respectful and knowledgeable and have great Communication skillsErica D. | Premières impressions
Le client n'a pas laissé de commentaire.KEITH Y.
The customer service was excellent. Very friendly and professional staff. They were very busy yet patient and kind to everyone.RICHARD K.
Went too fast during check in. I told i needed 24 hours with equipment... was getting called in less than 14 about returningAARON T.
Le client n'a pas laissé de commentaire.Mike L. | Premières impressions
I was charged over a thirty dollar difference, due to staff misreading the mileage gauge on my undamaged truck. After about three hours of trying to reach anyone on-site by telephone, with numerous hangups and incorrect hold times listed by the automated system, I worked through numerous unrelated departments, and one very apathetic sales associate, to finally have my issue resolved and my money refunded by a kind supervisor named Coco. They also gave me a twenty dollar gift certificate for the time it took me to rectify the issue I had, which could have easily been resolved within a few minutes, had anyone on-site picked up the phone. This issue was all due to omitting one digit, and not working carefully enough at the initial rental site. I also have been waiting for a call back from this location, regarding a ten dollar charge I don't fully remember or understand, which Coco also did not completely understand. Of course, given the lack of proficiency by the staff at the rental site, and the apparently constant attrition, I don't expect anything of the sort to occur. I will be making an in-person visit there to use my gift certificate, and to directly address the question regarding the ten dollar charge, though I should not have to go to these extremes. This is an abomination and a total lack of guest service, which is why you have completely and permanently lost my business, as well as anyone else's who I can reach, who has any need to move within my vicinity.Matt H.
The mobile app check-in did not work again! I tried it a few weeks ago with my last reservation. It says it can't recognize my location even after checking all settings on my phone nor would it read the QRC code on the door. So I had to have someone manually get my the vehicle. They basically had to re-enter everything I had already entered the night before online. It took 15 min! He didn't quite know what he was doing and the woman working next to him was short and NOT helpful until I made it clear it was needed. This was Monday afternoon 7/26 approximately 4pm.The van smelled like someone had been smoking previously and a cleaning had been attempted but you can never really get the smell out. This location is also chaotic. You don't know where to park or how to get out of the location. It's clear where to come it but that's it. I arrived 10 min before close even though I had selected mobile return. It said to park and wait for someone to check me out, but no one arrived. As I walked into the store at 7:01 just to let them know I had put the keys in the drop box, the first words I hear from the 3 people standing behind the counter was "We are closed". Overall so disappointing. Hope this helps make improvements.SIBIL W.
Le client n'a pas laissé de commentaire.Eric H.
First time user of a storage unit and was very impressed. Friendly staff, clean facility and even has carts to assist in hauling in the boxes.Todd Braidy B. | Premières impressions
Awesome serviceABIGAIL W.
Didn't get all of the items I ordered and paid for, management was terrible I will never go here again. Was told I would be refunded for missing dolly and did not get refunded.HALEY R.
Store itself smelled terrible, both at pickup and drop off, like someone badly needed a shower. Pickup was not clean, there was dirt and cigarette ash in the console and passenger seat. Gas tank was on 2nd line but was marked as full. Very unsatisfactory and will not be using this location again.COURTNEY H.
THIS LOCATION IS AWESOMEJames R.
The car trailer I rented didn't have safety chains. No other store in Oshkosh had one and no one around to fix it. I fixed the problem. And used it. I'm unhappy with this situation.JEFFREY Z.
Le client n'a pas laissé de commentaire.Claude C. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD T.
Fast & friendly service.EDMUND S.
Le client n'a pas laissé de commentaire.DIXIE R.
Le client n'a pas laissé de commentaire.JOSEPH P.
Le client n'a pas laissé de commentaire.AUSTIN M.
Le client n'a pas laissé de commentaire.Grace D. | Expérience générale
Employees were not up to speed on the process. I did a pre check in, uploaded drivers driver's license and still had to supply, could not find the trailer and the other clerk that day was really really not trained. That poor customerMary G.
Need more regular cleaning of bathrooms and common areas.PETER H. | Expérience générale
The staff was excellent and explained the options very thoroughlyCHERYL M. | Premières impressions
Waited around 30 minutes in line as there was only 1 worker . The worker then had a total attitude when checking us in . At drop off there was a nice gentleman but would not recommend this location due wait time . Should not have to wait that long to pick up rentalKristie D.
Le client n'a pas laissé de commentaire.Bill G. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.HEATHER G.
This is a loaded question... first I get there in the rain not you fault but the code given to get in truck was wrong then when girl let me in. There was no appliance dolly that I had paid for so when finished I return a clean truck with proper fuel level. I see I am charged for utility dolly when I didn't request or use it ...it was still zip tied to the side of truck.... I definitely will not use online check in again or recommend it so you are welcome for fleecing another 7 dollars out of me ....not as easy to do as you make it out ....Matthew B.
Le client n'a pas laissé de commentaire.JOSLYN M.
The employees dont really explain what to do when grabbing the vehicle or dropping it off. I put 10 $of gas into the pick up truck and then later realized that i didn't have to put gas in the pick up truck. That is just part of the price.Ryan M.
The 3 employees I dealt with were Awesome!James R. | Premières impressions
Le client n'a pas laissé de commentaire.ERIC X.
Le client n'a pas laissé de commentaire.MARK L.
Le client n'a pas laissé de commentaire.LANCE L.
Le client n'a pas laissé de commentaire.Shane W.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.JEFFREY R.
Great ride ðŸ˜DANIEL H.
Stop ignoring your customersRENEE M.
Davia was awesome to deal with. She was very pleasant and assistive. She is a true asset to your team!SHARON C.
Le client n'a pas laissé de commentaire.William L. | Online Move In
Friendly and helpful staff. :)LEO R.
It will be more helpful if someone will answer the phone not the machine Everytime I called no one answered and I waited almost 20 minutes.Rebbeca B. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN T.
The young girl that waited on us was excellent....definitely deserves a raise.JAMES K.
Le client n'a pas laissé de commentaire.CHAD B.
Le client n'a pas laissé de commentaire.ATALIE M.
Waited inside a while to be helped, gave the lady at the counter my key to return the truck (didn't ask my name where the truck was etc) just said ok. I asked for a receipt to verify I was returning it under mileage and with 1/2 tank of gas I got told we'll email it. Just didn't seem very professional.Travis S.
Helpful and friendly staff. Helps when you're stressed about the move. :)LEO R.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Taisha G.
Everything was very convenient for our move. The only thing we had issues with was getting contact I formation correct. A second phone number and an additional address were entered wrong and weren't double checked before entering into the system. I caught the mistake after looking at the paperwork for the storage unit. Otherwise everything went very smoothly for our future move to Oshkosh.Grace D. | Premières impressions
Staff was very helpful and friendlyValley Christian S. | Expérience générale
I stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.KAREN K. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan N. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy D. | Expérience générale
The Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.TERRY M. | Expérience générale
Always clean and secure. Wonderful service people too.MARGIT D. | Premières impressions
Le client n'a pas laissé de commentaire.Karl B. | Premières impressions
Le client n'a pas laissé de commentaire.Emily A. | Online Move In
My box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.Alexander D. | Expérience générale
Unclear about the checking in process before trying to get into unit.Stacy S. | Online Move In
Le client n'a pas laissé de commentaire.Doug M. | Premières impressions
Excellent customer service and very helpful..Hubert A. | Premières impressions
The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!Lisa D. | Premières impressions
She was great!Alphonso S. | Premières impressions
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