Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh

Évaluation :

1

Not overcharge fuel I went 19 miles on a vehicle that gets 20 mph I replaced a gallon and was still charged 16$ ROBBERY!

Évaluation :

5

The interior of the trailer is poorly designed. I needed to strap some cabinets to the sides and unfortunately these trailers are not designed to strap anything down. Besides the 4 d-rings located by the floor it was difficult to accomplish what should of been so easy. Just need to redesign the interior with more d-rings, (or the make the wood slats strap friendly), for hooking straps to and would of been perfect.

Évaluation :

5

Nothing. Great customer service even hooked up trailer and took it off.

Évaluation :

4

Better phone service (answer calls ) also your check in service to improve took to long waiting .

Évaluation :

5

The staff was friendly and helpful and I would definitely recommend U-Haul location to all my friends and family

Évaluation :

5

Staff was extremely helpful and friendly. Thanks!

Évaluation :

2

The truck smelled like some one chains smoked in the truck. I had limited time and no time to sparethey said, "We can spray the truck, if you come back" It was a short trip but it caused a sevete asthma attack. That effected my whole day. When I returned the truck all they said, "was we have no smoking signs and completed my bill. I wont recomend nor ever rent fom tjat one again.

Évaluation :

5

You guys were great all the way around and had good upsells that were rather useful.

Évaluation :

5

Very nice customer relations enjoyed the experience.

Évaluation :

5

Keep up the good work!

Évaluation :

4

Use less technology to drive away. Needed to walk around vehicle, click a few times on interior and exterior, mileage, damage check.

Évaluation :

4

The gentleman that helped me this time was good at his job

Évaluation :

5

Nothing, they were excellent!

Évaluation :

5

I was taken care of very well

Évaluation :

3

I tend to back up and help attach the trailer and on returning help unattach the trailer and putting it back? I'm confused on this just because of liability reason's for UHAUL? The other thing is that when I call its hit or miss with someone answering the phone? I just end up driving over there to talk to someone. That's kind of annoying....

Évaluation :

5

Very good experience

Évaluation :

4

Great service on the phone and in person

Évaluation :

4

I don't have a bad word to say.the staff is great handling all your needs. The unit was above and beyond clean. Would recommend U-Haul to everyone.

Évaluation :

5

This facility was excellent! Very secure, clean, and the U Haul employees were always there to help if I needed! Five Star! Would not hesitate to recommend!! Susan, Oshkosh

Évaluation :

5

Very helpful, friendly staff. No hassels.

Évaluation :

4

Your 24/7 check in is BS... Showed up at my appointment time.. 4am... Because I had to move to a new apartment plus work a 12 hour shift that night... And your system glitched and wouldn't let me check in.. as I'm parked next to the truck I rented.. had to wait 3,5 hours to even check in... You need a serious revamp of your self check in system ... Because it is junk...

Évaluation :

5

Marcus was really helpful, I really appreciate your help with everything. The facility was great, with some modifications on our end we might use this idea again in the future 

Évaluation :

5

Rented 20' trucks twice. Trucks were clean and in good running order. Staff were very helpful

Évaluation :

5

Great people, nice clean truck, had everything I needed.

Évaluation :

5

Fast and efficient very easy process

Évaluation :

5

Very helpful girl at checkin. Hard to find good help like her.

Évaluation :

5

The staff was incredible to work with and would come back and or recommend this location solely on the staff.

Évaluation :

5

I was so thankful for the first month free. It was a great facility with super friendly people. The place was secure and always smelled good. I will definitely use them again! Thanks uhaul!

Évaluation :

5

There were no problems when we picked up the truck. The person working there was new and did a great job.

Évaluation :

5

Marcus & Kadi went far above & beyond to help me as much as they could to meet all the roadblocks & issues I had while moving that made things very difficult for me. They are just amazing people & would absolutely recommend them to anybody... GREAT CUSTOMER SERVICE EXPERIENCE!!! Thanks again guys!

Évaluation :

2

I was overcharged for an extra day. Not happy. I wanna recommend you and Las I'm reimbursed. I had this vehicle for 24 hours.

Évaluation :

4

Although I had requested the ruck from a place closer, I am so happy I was routed here (just a mile or two longer) the staff is above excellent and walked me through the entire process. They deserve a raise!

Évaluation :

5

Great people, great place.

Évaluation :

5

The owner and his wife were very hospitable. Helped me out a lot!

Évaluation :

4

I was so well taken care of and the staff was extremely helpful and personable. Merci.

Évaluation :

5

They where great. Good people to deal with. They need a raise.

Évaluation :

5

Great service and service associates.

Évaluation :

5

Kadi was very helpful and friendly, making a terrible day a bit better

Évaluation :

5

We dropped off at night, but location had clear and visible lines/markings to guide you to 'Customer Return' area. Easy as parking and dropping the keys in a drop box. Simple. Love it.

Évaluation :

5

I was promised a cost and was over charged. after I pointed it out the person told me they weren't authorized to give me a refund and I would have to come back. There was more gas than when I picked it up and I was charged a fuel service fee for $66 plus tax.

Évaluation :

4

Good staff!

Évaluation :

5

Great people here. Clean and neat facilities.

Évaluation :

5

Customer service assistant was very helpful and friendly. Easy drop off.

Évaluation :

4

The only thing that was not right is there was something going on in the bathroom. A gentleman and a woman were in there with a cooler. It was a shady situation and should have been looked into but it was not monitored

Évaluation :

5

Staff was extremely courteous and helpful! Merci.

Évaluation :

5

There was a dolly which was zip tied inside the truck. While moving things in we bumped it and broke the zip tie. We didn't use it but were charged $7 because the zip tie was broke. Maybe they should be locked on with something else, especially in cold weather when plastic breaks easy.

Évaluation :

4

The gas tank was supposed to be full when I picked up the truck. I drove it approximately 20 miles but had to put in 6 gallons of gas in it to fill it back up when I returned it. So the tank wasn't even close to being full when I picked it up or your trucks only get 3 MPG.

Évaluation :

5

The couple at the Ohio St in Oshkosh were very polite. helpful and courteous. Couldn't ask for a better experience.

Évaluation :

5

Snow on trailer. Customer service was great dispute being busy.

Évaluation :

1

Not steal from customers

Évaluation :

1

I would like to complain because I was charged two rental Fees as well as double the coverage cost, can someone please contact me 9203764482 Blaine Brown creedspeed555@HOtmail.com

Évaluation :

5

The approval process took forever. You guys told me which truck was mine to use but then took 30 more minutes to "approve" me while I sat in a cold truck waiting for approval and a code to get the key. It was bull.

Évaluation :

5

Nothing. Everything was as expected.

Évaluation :

4

The two employees working that day were very friendly and got me the best deal possible. I am very pleased with this branch.

Évaluation :

5

They were great fast service, clear instructions, I used uhaul about a month ago same location - same great service

Évaluation :

4

Truck was very uncomfortable compared to the two we previously rented. Bad wipers and gas mileage. Rented a 15 ft and cost close to the same as 20ft towing auto transport

Évaluation :

2

Online says they were open till 8 i go in at 7 and was told they were closed just park it over there and put in drop box and come back in the morning i was told very rudely as well and was never told i could just use my phone to do the drip off as well until i put the keys in the drop box but luckily i took video and pictures of the truck and was able to make the drop then but very unprofessional guys there

Évaluation :

5

Very friendly and helpful.

Évaluation :

1

Long wait times. I was issued an in-town truck instead of one-way. Drove it 45 minutes home before getting a phone call saying I needed to bring it back. Was given different price points to include $2k and $5k. Was told if I return the truck before the allotted 6-day timeframe, I would get reimbursed based on the actual number of days.

Évaluation :

1

The staff was great and always there for us but the problem is I asked for a bigger unit and didn't get it Even though I was told you had them available but I let that go but I found a unit exact same as yours for less with indoor storage security and climate control yours is way overpriced

Évaluation :

5

Fast check out and return! Christina VRotz great customer service , Excellent. Thanks again. RKZ

Évaluation :

5

Have rented from this location many times… will rent from them again

Évaluation :

5

Employees are very friendly

Évaluation :

3

Make sure there isn't food in the cup holders and the tires are inflated properly and the check engine light isn't on.

Évaluation :

5

The location was good but the manager who called from Milwaukee area code was horrible! They messed up my reservation

Évaluation :

3

The trailer they rented me was too big for my vehicle. Pulling the trailer damaged my car. I filed a claim for the cost of repairs.

Évaluation :

1

My cell phone number was entered by mistake on someone else's U-Haul account. I started getting calls about a past due bill for a storage unit I didn't rent in a town two hours away from where I live. At first I patiently explained to the callers that they had the wrong number on the account. Then I continued to receive calls and messages for several months. Eventually I became less patient with repeatedly explaining the error and asking them to remove my number. Now I received a text message asking me to take a survey and rate my experience. Unbelievable. Please, U-Haul, you need to find some way to enable your customer service reps to fix a simple error so they stop calling and texting me.

Évaluation :

4

Nice area, could have been kept a little cleaner around the community sharing thing, which I thought was a cool thing to have. Sometimes there was garbage around but nothing to extreme, it is a storage unit after all. I didn't have any problems in my 4 months of renting.

Évaluation :

4

Thanks s

Évaluation :

5

For the life of me, I cannot find the name of the amazing employee that helped me, but she was honestly fantastic. Her name starts with a C, and it's killing me I can't give her the kudos she deserves. The online reservation, check-in, and tutorial process were seamless! Everything was convenient and streamlined, and I feel safe leaving our belongings there while we move.

Évaluation :

5

Great service all around and we will be back when the need arises

Évaluation :

2

Nobody in the building had any idea how to do anything with any sense of urgency, it seemed like it was everybody’s first day on the job, expect for the gm, who if I had to guess had two months of experience.

Évaluation :

5

Storage facility was very clean and easy to access. The staff was very professional and helpful.

Évaluation :

2

Staff are hard to find at store Staff is un uneducated on how to use the computer. Each time i went into store the Wait was over an hour just to get my transaction completed one employee can't even see the computer much less work it whenever rent from there again

Évaluation :

3

The employees were friendly and helpful enough, but the overall experience was not good. First there was some confusion about the reservation, and the location of the storage unit. Then I got my card and could not get it to work, and one employee could not get it to work, but then the more knowledgeable employee got it to work on the first try. I continued having issues with my key card throughout the move in process, sometimes taking up to 10 swipes to get it to work. It was also extremely frustrating that there was no way or option to keep the door open while moving everything into my unit, especially since I had family helping and I was the only one with the key card. The first unit I was supplies was an 8x10, which I was informed could hold everything on a 15' truck. That unit had a small door and a relatively small hallway which made it nearly impossible to fit my larger furniture in to the unit. When we put my first large item in there, a 3 seat couch, it already took up half the unit. I also did not appreciate that the unit was very dark and had no available light source. Anyway, as soon as we realized the unit would not do, we managed to speak to the employees right as they were closing and thankfully they were still very helpful with switching me to a larger unit. That unit us much nicer and although there still isn't a light source inside, lighting was no issue, and it has a garage door entrance which made it MUCH easier to move my many large items into it.

Évaluation :

5

Love them they are very respectful and knowledgeable and have great Communication skills

Évaluation :

5

First time user of a storage unit and was very impressed. Friendly staff, clean facility and even has carts to assist in hauling in the boxes.

Évaluation :

4

Need more regular cleaning of bathrooms and common areas.

Évaluation :

5

The staff was excellent and explained the options very thoroughly

Évaluation :

5

The 3 employees I dealt with were Awesome!

Évaluation :

3

It will be more helpful if someone will answer the phone not the machine Everytime I called no one answered and I waited almost 20 minutes.

Évaluation :

3

Everything was very convenient for our move. The only thing we had issues with was getting contact I formation correct. A second phone number and an additional address were entered wrong and weren't double checked before entering into the system. I caught the mistake after looking at the paperwork for the storage unit. Otherwise everything went very smoothly for our future move to Oshkosh.

Évaluation :

5

Staff was very helpful and friendly

Évaluation :

5

I stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.

Évaluation :

5

The Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.

Évaluation :

5

Always clean and secure. Wonderful service people too.

Évaluation :

1

My box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.

Évaluation :

5

The new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.

Évaluation :

4

😀

Évaluation :

4

Unclear about the checking in process before trying to get into unit.

Évaluation :

1

Rude and not helpful. Waited over an hour at the front desk and was charged an extra $50.

Évaluation :

4

Staff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.

Évaluation :

1

I had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.

Évaluation :

5

Very friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,

Évaluation :

5

Very clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.

Évaluation :

5

Best storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!

Évaluation :

5

Great service. Knowledgeable and friendly staff.

Évaluation :

5

Great service and nice person

Évaluation :

5

The staff was excellent.

Évaluation :

5

The staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰

Évaluation :

5

This guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.

Évaluation :

5

Absolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.

Évaluation :

5

Great customer service and professional atmosphere. will recommend to friends and family!

Évaluation :

5

Staff extremely helpful

Évaluation :

5

The process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.

Évaluation :

5

Excellent customer service and very helpful..

Évaluation :

5

The process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.

Évaluation :

4

The unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store

Évaluation :

4

Not sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.

Évaluation :

1

I wouldn't even give one star if I have to , the guy named Seth wasn't trained to install the hitch and electronics it took 4 days And still didn't know how to install. It was a nightmare I wouldn't recommend this store if you have to install hitch.

Évaluation :

4

Would like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodating

Évaluation :

5

I was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.

Évaluation :

1

you guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finish

Évaluation :

4

Good space and just what was needed for a few months while we moved.

Évaluation :

5

Clean and professional facilities, not 100 % with the insects but no water or cold damage to anything. Overall would use again.

Évaluation :

5

Very good take babysitter from uhaul my stuff. Thank

Évaluation :

3

The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!

Évaluation :

4

Everthing was good about the Oshkosh Uhaul experience. Nice Staff.

Évaluation :

5

Great place to store stuff!!

Évaluation :

5

Employees were really helpful and patient. I've enjoyed U-Haul services whenever I needed them and do not really have any complaints.

Évaluation :

5

The lady helping us was very nice did a great job.

Évaluation :

5

Worked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.

Évaluation :

5

The general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right

Évaluation :

5

She was great!

Évaluation :

5

High Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience-recommended to those needing storage facilities.

Évaluation :

5

Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.

Évaluation :

5

No issues at all. Very helpful staff

Évaluation :

4

Way to expensive

Évaluation :

5

Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.

Évaluation :

5

Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!

Évaluation :

5

Great service and support by store manager.

Évaluation :

4

Friendly, professional and excellent service.

Évaluation :

5

Crystal and the other employees are so helpful

Évaluation :

1

My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times

Évaluation :

5

Very nice storage building. Clean and secure.

Évaluation :

5

Excellente expérience

Évaluation :

5

I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.

Évaluation :

5

Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!

Évaluation :

5

Great experience

Évaluation :

5

The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS

Évaluation :

5

I’m very happy with my storage unit.

Évaluation :

5

Place worked out very well for us

Évaluation :

5

Great service very knowledgeabl

Évaluation :

5

I had an excellent experience.

Évaluation :

4

Was a good experience

Évaluation :

5

Uhaul Storage is a great place to store anything.

Évaluation :

5

Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!

Évaluation :

3

it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.

Évaluation :

5

We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.

Évaluation :

1

Never again

Évaluation :

5

The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.

Évaluation :

5

Perfect fit for us. Will recommend Uhaul to friends & family

Évaluation :

5

I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.

Évaluation :

4

While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.

Évaluation :

5

Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.

Évaluation :

5

Always helpful and friendly