Customer Reviews for U-Haul Moving & Storage at UW of Oshkosh

Évaluation :

5

Get more workers

Évaluation :

3

I had to wait a half hour for someone to return the vehicle

Évaluation :

5

Rien

Évaluation :

5

I stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.

Évaluation :

1

Overcharged for gas!!!!!!!!!! Will not answer phone now and connecting me to weird places. Highly unprofessional!

Évaluation :

5

Nothing - the woman who checked me in and out was extremely helpful and knowledgeable.

Évaluation :

3

I was supposed to drop the trailer off at the oshkosh west location, but when they switch the equipment they switched my reservation location as well, Oshkosh West staff was not helpful just told me I had to go to the other location and drop off the equipment

Évaluation :

1

I had a reservation for a pickup truck and trailer. Instead they switched it to box truck and trailer and forced me to pay extra for a vehicle I didn't want or request. Manager didn't return my request for a call. Front counter employee claimed you can't rent a truck and auto trailer - even though I've done that at least twice prior from same location.

Évaluation :

5

It is truly a terrible game that you play with prices for truck rentals. The price of the 26 foot truck increased by 500 dollars in 25 days. You sure made a moving trip for a young woman a grossly insane expensive experience. Shame on you Uhaul

Évaluation :

4

No problem with the equipment. Staff was helpful.

Évaluation :

5

Have customers approved before pick up, not in the parking lot. Like having the drivers license approved and such before pick up occurs otherwise it is a bit stressful if you didn't know you'd have to be doing that

Évaluation :

2

They claim to have returned the 100 dollar deposit but its not back on my card

Évaluation :

4

At the end of my rental, the door lock mechanism engaged when the door was 100 % open, making it impossible for me to lower the door. Check gap between door and top of opening

Évaluation :

2

Every time I go into the store there is no one around either have to go search for someone or in today's case I was returning a truck and had to leave the keys in the drop box because I could not find anyone so I was unable to get a receipt right away

Évaluation :

5

Good reliable customer service!

Évaluation :

5

That was the best Uhaul rental experience I have ever had. I have used Uhaul many times over the years from trucks to storage. The young lady that processed this rental was super efficient and she had me on the road in about 20 minutes. The return process was even quicker. The cargo van was spotless and in extremely good shape. Awesome experience all the way around. Cori Nelson

Évaluation :

4

Need more help only had 1 person working and was overwhelmed

Évaluation :

1

The trailer they tried renting me had a light busted and hanging and the employees really couldn't care less about there job or the customers it was a really bad experience.

Évaluation :

5

service was great highly recommend

Évaluation :

4

Lady at the counter was very nice and professional. Only complaint. You require three names and phone numbers on a simple hand truck reservation? Seems a bit extreme to me.

Évaluation :

5

Charisa was a real pleasure to work with. Friendly and knowledgeable and gets her stuff done right

Évaluation :

5

At first they couldn't find my order. But, I take some of the blame because I forgot my phone with information. All and all very good they did as was advised. Merci.

Évaluation :

3

A better look and service of tow dollies straps and lights. This location has service and installation, otherwise staff was great in checkout, easy return quick.

Évaluation :

5

The Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.

Évaluation :

5

The staff was very helpful and knowledgeable! The manager went above and beyond to help us!

Évaluation :

5

The woman who helped me in the store this afternoon was fantastic when the 24/7 service was not working. Staff has been super friendly and helpful every time I've been in so far.

Évaluation :

5

Awesome customer service!

Évaluation :

1

This was my worst experience with uhaul EVER! Showed up at 6:40ish, lights out at store, called, finally attendant came to door at 6:55 and said store is closed - call or use the app. It was raining and she talked to me through the door. She left and I was able to get the truck at 8:26. The next morning at 7 the manager called and said I was given the wrong truck and that I need to return the truck to their store to avoid additional fees. Funny, the manager didn't want to talk the previous night. Look at my history, I'm a loyal customer- this was an awful experience.

Évaluation :

5

Driver side visor was damaged where it should clip in place to stay out of your view. Limited visibility from time to time until you moved it again.

Évaluation :

5

Always clean and secure. Wonderful service people too.

Évaluation :

5

The person who checked me in was very professional and hooked my trailer like a pro. I was impressed!

Évaluation :

5

Very helpful and courteous.

Évaluation :

1

My box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.

Évaluation :

3

No wiper fluid in vehicle and the wiper blade detached when using - needed fluid due to be a snowy day

Évaluation :

3

Didn't have all of the equipment I needed. Had to wait a long time.

Évaluation :

5

Pick-up and return customer service gals were all very nice and very efficient!

Évaluation :

5

had no issues

Évaluation :

4

Don't charge for mileage not used.

Évaluation :

2

Staff too young to remove equipment frozen in the snow. We were asked to assist with the moving of equipment frozen in the snow. We were offered a discount the next day when we returned more equipment. Doesn't compensate for injury if incurred. Need more responsible staff. Merci.

Évaluation :

5

A little less WD-40 on the back lock. It was practically dripping when I unlocked it.

Évaluation :

5

Daviona was very helpful and comforting on this EXTREMELY Stressful moving day. She's an assest to the U Haul company.

Évaluation :

1

Service center did not have any help on the day I rented my van. I had to reschedule my plans because I could not take position of the vehicle.

Évaluation :

1

I will never use you u-haul again

Évaluation :

5

Would NOT recommend U-Haul overall. Reserved trailer at one site, recd call day prior to pickup @ different site 12 miles away. Went to pick up, NO TRAILER. They sent me to a THIRD site even farther away and FINALLY picked up desired trailer. Terrible, inconvenient RUNAROUND! Girl @ Felix Auto in Oshkosh was EXTREMELY helpful in finding trailer at THIRD site - took SOME of the STING off my ORDEAL.

Évaluation :

1

I called u-haul at the local number for Ohio Street in Oshkosh, WI on Dec 29. I don't know who I spoke with. Using my phone number, they found my information from previous uses of u-haul at that site. It was my understanding that at the conclusion of the conversation I had reserved a 20' truck, furniture dolly, and 12 blankets for the afternoon of 12/30. On 12/30, I called to verify that the equipment was available, and was initially told there was no revervation, then the person used my phone number and said the reservation was there and the equipment was available. When I arrived at the Ohio St site to pick up the equipment I spent more than two hours at the location, I was told I didn't really have a reservation, and I was required to deal with a new person who didn't know what she was doing. I was sent to the Koeller location because they didn't have a furniture dolly at Ohio St, and I it appeared that there was a conversation with a person at Koeller St. I was told that had a 20' truck, furniture dolly and blankets. When I arrived at Koeller St. the person there was very helpful, but said the Ohio St woman hadn't called there, and they didn't have a 20' truck. I called the Ohio location again and asked whether I could get the 20' truck they had if I went back there. I asked if they could begin the paperwork so I wouldn't be wasting more of the time I had planned for moving, and the answer was sure they would have it ready when I returned. When I returned, the new person was on the phone with someone else and none of the paperwork was done. I was again required to work with the new person. Meanwhile, someone came early for a 20' truck that was to be returned at 6:00pm. An experienced person worked with this, and the 20' truck that had been promised to me was given to these people while this new person struggled with the paperwork, and I was told that I could come back after 6:00 to see if another truck had been returned. As a consequence, I came back at 9:00am the following morning, as it was uncertain whether there would be a truck at 6:00, and it was too late to accomplish enough to make it worthwhile. Because the time was wasted on the 30th, I had to have the truck a second day - not only the wasted time, but costing me an extra 60 $+. I will never use this site again, and I will try to find another company ot lease from next time I need a truck. Besides the frustration of this, if you want to make this right, you will reimburse me the 60 $it cost because my time was wasted on the afternoon of 12/30.

Évaluation :

5

Kelly was so helpful to us and went out of her way to make sure we had a no-contact pickup and dropoff.

Évaluation :

5

Very helpful. They had everything I needed.

Évaluation :

5

Keep hiring good customer service people. The 2 that helped me were great..The young lady who helped me was fantastic....she was helping another customer when I returned to pick up the dolly I needed with the cargo van she found time bring it to me...I had a little problem backing out she was great at ground guiding me safely back out..

Évaluation :

4

That online experience was not pleasant. It was not clear where the key was and the system repeatedly wouldn't let my photos count and at one point jumped me back three steps. It just was not a pleasant part of the experience. That said the truck worked great.

Évaluation :

3

Once we started loading realized it was so small went back to get next size. The girl working was new and by herself didn't know how to do the exchange. Called but couldn't tell me how much that would cost to upgrade since we only had 30 minutes to exchange. I called before we drove back to the uhaul rental as I was on hold for over 10 minutes and no one answered when I got there there were no customers there.

Évaluation :

3

Too many procedures to rent a vehicle. Liked it the old way. Forget the pictures via phone.

Évaluation :

5

I originally booked with u haul on Koehler St Oshkosh and the pick up site was changed to Ohio St. I would like to commend Jacob at Koehler St Oshkosh. He was extremely helpful, courteous friendly respectful and knowledgeable it was an enjoyable experience working with him

Évaluation :

5

The new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.

Évaluation :

4

😀

Évaluation :

4

Unclear about the checking in process before trying to get into unit.

Évaluation :

5

Rien

Évaluation :

1

Rude and not helpful. Waited over an hour at the front desk and was charged an extra 50 $.

Évaluation :

5

Next time, don't leave an untrained employee alone on his 3rd. 6 people standing in line and one untrained employee who had great people skills to keep everything in motion.

Évaluation :

4

Was charged 8,05 for fuel after I returned the truck with more gas than I started with

Évaluation :

5

Make it cheaper. Lol. Thank you the girl that helped me was superb!!!!!!!! Kind, helpful, hard worker & knew what she was doing!!!

Évaluation :

5

There needed to be more then one person on duty. If nothing else for the safety of your female employee in Oshkosh.🤦‍♀️ I mean all the damn shootings going on in Oshkosh, robberies...my God think about your employees over the owners pocket

Évaluation :

3

Improve the computer system. It was incredibly slow when I was picking up my truck.

Évaluation :

1

Reimburse for extra fuel put in. I USED less miles? and paid the same as last month, when I went further. It says 19,95 $ per day, so why does the hours I am utilizing the van matter. 5 hour's does not a full day make. 1

Évaluation :

5

Thank you uhaul!!

Évaluation :

5

You moved the original location drop off spot which was yet another example of bad service

Évaluation :

5

Your employee is so wonderful. She was so pleasant, professional, and knowledgeable. She made my rental experience a pleasure. I will rent from here again if I ever need a moving truck. Merci.

Évaluation :

3

I reserved AND paid for the truck in my name (Catherine C Cummings) and added Joseph as #2 driver....EVERYTHING ended up in his name!!!!! WHY?????

Évaluation :

4

Staff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.

Évaluation :

1

I had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.

Évaluation :

5

Very friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,

Évaluation :

5

Very clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.

Évaluation :

5

Best storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!

Évaluation :

5

Great service. Knowledgeable and friendly staff.

Évaluation :

5

Great service and nice person

Évaluation :

5

The staff was excellent.

Évaluation :

5

The staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰

Évaluation :

5

This guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.

Évaluation :

5

Absolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.

Évaluation :

5

Great customer service and professional atmosphere. will recommend to friends and family!

Évaluation :

5

Staff extremely helpful

Évaluation :

5

The process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.

Évaluation :

5

Excellent customer service and very helpful..

Évaluation :

5

The process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.

Évaluation :

4

The unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store

Évaluation :

4

Not sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.

Évaluation :

1

I wouldn't even give one star if I have to , the guy named Seth wasn't trained to install the hitch and electronics it took 4 days And still didn't know how to install. It was a nightmare I wouldn't recommend this store if you have to install hitch.

Évaluation :

4

Would like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodating

Évaluation :

5

I was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.

Évaluation :

1

you guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finish

Évaluation :

4

Good space and just what was needed for a few months while we moved.

Évaluation :

5

Clean and professional facilities, not 100 % with the insects but no water or cold damage to anything. Overall would use again.

Évaluation :

5

Very good take babysitter from uhaul my stuff. Thank

Évaluation :

3

The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!

Évaluation :

4

Everthing was good about the Oshkosh Uhaul experience. Nice Staff.

Évaluation :

5

Great place to store stuff!!

Évaluation :

5

Employees were really helpful and patient. I've enjoyed U-Haul services whenever I needed them and do not really have any complaints.

Évaluation :

5

The lady helping us was very nice did a great job.

Évaluation :

5

Worked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.

Évaluation :

5

The general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right

Évaluation :

5

She was great!

Évaluation :

5

High Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience-recommended to those needing storage facilities.

Évaluation :

5

Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.

Évaluation :

5

No issues at all. Very helpful staff

Évaluation :

4

Way to expensive

Évaluation :

5

Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.

Évaluation :

5

Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!

Évaluation :

5

Great service and support by store manager.

Évaluation :

4

Friendly, professional and excellent service.

Évaluation :

5

Crystal and the other employees are so helpful

Évaluation :

1

My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times

Évaluation :

5

Very nice storage building. Clean and secure.

Évaluation :

5

Excellente expérience

Évaluation :

5

I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.

Évaluation :

5

Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!

Évaluation :

5

Great experience

Évaluation :

5

The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS

Évaluation :

5

I’m very happy with my storage unit.

Évaluation :

5

Place worked out very well for us

Évaluation :

5

Great service very knowledgeabl

Évaluation :

5

I had an excellent experience.

Évaluation :

4

Was a good experience

Évaluation :

5

Uhaul Storage is a great place to store anything.

Évaluation :

5

Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!

Évaluation :

3

it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.

Évaluation :

5

We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.

Évaluation :

1

Never again

Évaluation :

5

The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.

Évaluation :

5

Perfect fit for us. Will recommend Uhaul to friends & family

Évaluation :

5

I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.

Évaluation :

4

While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.

Évaluation :

5

Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.

Évaluation :

5

Always helpful and friendly