Évaluations des clients U-Haul Moving & Storage at Valley Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Valley Blvd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Byron S. le

Évaluation :

Le client n'a pas laissé de commentaire.

KATY E. le

Évaluation :

Overall, it was a positive experience.

Erika B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura S. le

Évaluation :

Got pulled over by police because I had no front license plates

Richard C. le

Évaluation :

Forgot the nice girls name that helped me this morning but it was a pleasure to work with her! Very polite and upbeat even tho she had recently dealt with a very rude customer before me..didnt let it ruin her day at all??

Wally R. le

Évaluation :

All good.

CHIENDER L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas G. le

Évaluation :

Great service as well.

Michael M. le

Évaluation :

Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy

Francisco S. le

Évaluation :

Ruth Escovosa was very rude. I guess she was having a bad day maybe because of the way I was dressed don't know why? I've been renting from this location for years I've never experienced anything like that maybe she can start treating your customers better cuz that's bad customer service is not good for your business..

Elva R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard S. le

Évaluation :

Staff very helpful and professional. Vehicle was very nice. Thank you!

Luis G. le

Évaluation :

Thank you

kevin r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Noel B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henrick W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Max M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M. le

Évaluation :

Le client n'a pas laissé de commentaire.

geraldine A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert T. le

Évaluation :

??

Ramon C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Geovanna H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lagina R. le

Évaluation :

Nothing service was perfect??

Matrial D. le

Évaluation :

Received excellent customer service

Henry V. le

Évaluation :

They are not honest workers there . It seems like they try to find a way to make a QUICK BUCK . They tell that you brought back the truck empty . The truck was empty when i rented it . I brought back with gas. More than what it had . They said , they would give me credit . Instead they charged me more . That was the first rental . Next day I rented another truck . It was check , the worker said it had a quarter of a tank . I took his word for it , I got out of the drive way look at the GAS GAUGE , IT WAS EMPTY . HE LIED TO ME . I got charge EXTRA . I PUT ABOUT $ 18 OF GAS TOOK BACK WITH AND THEY CHARGED ME XTRA . IF YOU RENT THERE CHECK EVERYTHING THEY TELL YOU . DON'T TAKE THERE WORD FOR IT . THAT MY EXPERIENCE OF RENTING THERE . BEWARE ! I WAS VERY DISAPPOINTED.

crystall b. le

Évaluation :

Very helpful

Max M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Landre C. le

Évaluation :

the youngman who assisted me stated he needed to take a photo of my ID to upload into your system, I explained I was not at all comfortable with him saving my Information in his phone he stated once i take the picture I will deleted it. it's apparent from this young mans conversation that he has no Idea how info is stored and saved. no employee should be using there phone to upload any information. what happens if a perrson has no cell phone I was told you couldn't rent a trailer, a woman manager came over and assisted the two young men how to work thge system..please know companies loose customers due to lack of training and poor customer service I should not have to be a Verbal combative situation

Angeline R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence D. le

Évaluation :

Very unorganized. Very SLOW!! Didn’t even open on time. Took forever to turn truck back in. Will NOT rent from this location again. Very bad experience!

Catherine C. le

Évaluation :

I suggest that no one use the self pickup or drop off. Best to only deal with them face to face.

Darlene C. le

Évaluation :

Le client n'a pas laissé de commentaire.

EDWARD S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henry H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary P. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARIA M. le

Évaluation :

Le client n'a pas laissé de commentaire.

martinus o. le

Évaluation :

no that all enough

Baltimore w. le

Évaluation :

Faster customer service it seems like everytime I go they dragg there nuts .meaning they dont look like they want to be there

Michael I. le

Évaluation :

Quick and nice to rent from this place.

max m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Damion W. le

Évaluation :

Everything was good.

Rafael G. le

Évaluation :

Just a comment the cost per mile is very expensive

Michael A. le

Évaluation :

It was great

Jordan F. le

Évaluation :

keep up the excellent service.

Xiaoyang L. le

Évaluation :

My contract #89100494. This is not my first time doing business with U-Haul. I rented a 15-foot truck, and it had 9/16 gallons before leaving the premises. The truck ran 80.9 miles, but I paid for 14.215 gallons in order to return the truck to dispatched level of 9/16. And it means the MPG for this 15-foot truck is not around 10 MPG, but it actually was only 5.69 MPG.

Alvino R. le

Évaluation :

N/a

HOSEONG L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathanael C. le

Évaluation :

Wipers were bad, they made it impossible to see when it rained.

Wai Chuen C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roldofo B. le

Évaluation :

The truck was ready to pick up at the requested time and also very quick process for return

william r. le

Évaluation :

try to keep entry way clear when walking into office. i had to walk around boxes stacked as tall as 7 foot, right as i opened the door to go inside to take care of the paper work.

Daniela C. le

Évaluation :

Le client n'a pas laissé de commentaire.

KARIM L. le

Évaluation :

Employees have been very courteous. Anthony, Jacob Lewis, Q and all the staff are very attentive and very helpful. Thank you very much for such a good experience thank you Ruth

Frank Joseph B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve V. le

Évaluation :

The only problem I have with my favorite U-Haul location is sometimes the wait time is long to pick up my reservation . It’s not because the staff isn’t working hard but it’s usually because of uniformed customers . They either are indecisive about what services they want or need , or they don’t have the proper information to give to the U-Haul associate . If their was a reservation express lane for return customers like myself that would make it an EXCELLENT experience .

Kelly O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert T. le

Évaluation :

Awesome ??

Christian S. le

Évaluation :

Truck battery light kept coming on and dinging. Was afraid it was going to die on the freeway. Would have kept the truck longer for another load otherwise.

loretta r. le

Évaluation :

Anthony Saldivar did an excellent job in assisting me. He was courtesous, professional, well mannered and friendly. Thank you

Adriana M. le

Évaluation :

Everyone was helpful and professional. All young guys but very respectful and well mannered. They helped each other help me, great team work! And most importantly, they were patient with answering all of my questions even when I asked the same ones over and over. The truck was very clean and the price reasonable. Thankyou guys, you made my moving experience less stressful.

john h. le

Évaluation :

Le client n'a pas laissé de commentaire.

gloria m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert T. le

Évaluation :

Great place

raul r. le

Évaluation :

A little more professionalism in customer service.

John D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Inez L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

ERIC A. le

Évaluation :

Le client n'a pas laissé de commentaire.

LYDELL B. le

Évaluation :

.unlimited miles

Salvador R. le

Évaluation :

Le client n'a pas laissé de commentaire.

JUAN M. le

Évaluation :

Customer service in this location is horrible, starting with the supervisor, she treats people in a very mean way.

Al Velia A. le

Évaluation :

Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds

JAMES B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew V. le

Évaluation :

Le client n'a pas laissé de commentaire.

ramona b. le

Évaluation :

Close on holidays. It isn’t fair for people to be away from their families.

Miriam R. le

Évaluation :

I had a flat tire in the freeway and the road assistant was tremendously helpful and the person that went to service the tire was excellent, customer service was outstanding and when dropped off, also outstanding. Very satisfied. Thank you

David N. le

Évaluation :

From start to finish everyone was extremely helpful and very nice to deal with. Would definitely rent from this location again!

shreshtha A. le

Évaluation :

Timing and access could be better

Philip C. le

Évaluation :

Le client n'a pas laissé de commentaire.

EDUARDO M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cathy Van Alsti V. le

Évaluation :

I scheduled this truck 2-days in advance to prevent any problems. I received a confirmation to pick up and drop off at this location. I needed to pick up at 7 a.m. I was given a call on Wednesday and said I can pick up in another city and not until 9 a.m. I was very frustrated as my confirmation 86528881. I use this for business and need to schedule in order to take care of my customers. This situation makes me to look at other companies to rent trucks.

John G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ki Young L. le

Évaluation :

You guy's did excellent I am very happy

weiman w. le

Évaluation :

unfriendly!

Pingsheng Z. le

Évaluation :

Your mobile pickup and return website really bad but luckily its not off hour

Linda G. le

Évaluation :

It was my first time renting a uhaul truck so for information regarding the amount of fuel and what to so when I returned the truck would have been helpful but overall I'm happy and will recommend it

Tina D. le

Évaluation :

Le client n'a pas laissé de commentaire.

arturo jr a. le

Évaluation :

I had a bad experience when i went to get the truck they said they had over booked. So i had to go to a far away very for the truck to another city. Bad experience.

Luisa A. le

Évaluation :

Very satisfied with the experience

Devorah L. le

Évaluation :

Le client n'a pas laissé de commentaire.

KARIM L. le

Évaluation :

Le client n'a pas laissé de commentaire.

JORGE R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gabriel A. G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chuan L. le

Évaluation :

I tried the online check in. It took much longer than checkingin in person. Either fix online checking or get rid of it.

Sergio G. le

Évaluation :

Fast service

Michelle H. le

Évaluation :

Staff was very friendly and helpful.

Alicia R. le

Évaluation :

Thnx for helpful and courteous attitude.

Shuhai S. le

Évaluation :

Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.

Mathew T. le

Évaluation :

Customer service is great and friendly. 100 percent satisfaction guaranteed

Miguel P. le

Évaluation :

The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.

Leonidas T. le

Évaluation :

Excelleny service

virgina f. le

Évaluation :

The sales guy was excellent he help me a lot...

Dominique L. le

Évaluation :

This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..

RANDY A. le

Évaluation :

I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.

SUZANNE F. le

Évaluation :

I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.

EDGARDO V. le

Évaluation :

Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas

Madison C. le

Évaluation :

Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.

Adam Joseph B. le

Évaluation :

I have nothing bad to say. They were always helpful and pleasant to deal with.

JAVIER C. le

Évaluation :

For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience

Jose C. le

Évaluation :

U-Haul is a good place for save your properises