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ANGELA CCustomer Reviews for U-Haul Moving & Storage at Valley Blvd
Testimonials From Recent Customers
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Truck was dropped off on a holiday using self drop-off. Signage could be improved for self drop-off. I used the app to submit pictures and answer a few questions. Fairly easy and simple. There was actually an attendant that offered to take the key so I'm not sure if there was a safe box somewhere to drop it off.
TOMAS PIt's super fuel-consuming, and the car sucks.
SHANGRONG LThe guys here are super friendly and cool. Made the dreaded rental experience (pick up and drop off) really fast, easy and enjoyable. Thanks U-haul dudes!! Surprised at the great rates for renting a newer V8 truck. Great power
Jeff Wwe no longer live in the area or surrounding area to where it is convenient for us to go to; this location and staff have always been very friendly and helpful! they are a top-notch crew!
Janice M | Expérience généraleAucun
RONALD WI initially signed up for a location 30 miles west. The day before they told me they did not have my truck and that if I wanted any truck, I would have to drive 30 more miles east.
YURI PThere no Inprovement Needed. Your staff, was very helpful. And polite. I was very Happy with the service I received.
CHRIS AI love this place everybody is amazing Merry Christmas and Happy New Year to everybody 🎄🎄🎄🎄🎄🎄🎄👍👍🤠
HECTOR ANothing. Everything and everyone was friendly and helpful. Extremely satisfied.
RAFAEL PBad
BORUEI TEverything was good, quick service and I found what I needed
SAMUEL MI reserved a truck the night before and when I came into office the lady that checked me out said I needed a credit card to rent. I informed her this was not mentioned when I reserved vehicle and she said it was at her discretion. Why was this? Because of how we looked? She said because trucks have been stolen in the past, insinuating that we looked like we would steal the truck? Why? Terrible prejudice.
Jessica NRuth did a great job getting us on our way!
ABEL AI'd recommend employee training. Employees need better communication skills, more field knowledge, and better costumer service.
ANTHONY CMy favorite location. Thank you so much!
ELSA PI wish the trailer had more tie-down locations on the inside to secure items from shifting.
david tI lost my key and had it made at Locksmith through the call center, but it was too expensive. The customer service is not good.
Daeun YCourteous and knowledgeable
RONALD WToo long of line inside and no one outside to check me out. I needed my receipt. Still not getting it via my email yet. The truck was not ready because previous rental just turned in and I had to wait for them to clean it. The engine has no power, loose. They need to have a better customer service, more employees
GENASEOWFOON OThe people at the Uhaul were very professional, I had no problem renting one of there trucks, I was in n out...
MARCOS VErg helpful and friendly
ANTHONY MU-Haul did not correctly interpret the safe mode move damage waiver by saying that a wind shield damage will cost me $77 dollars because it waiver has a deductible which should apply only if I had roof damage
KENNY MMaybe I have been driving an EV for the past four years, kind of forgot how to fill the gas tank
Pei ZThe lady and the guy that helped us upon picking up was amazing.
Fumi SExcellent Service , strongly recommend
NADER BGreat Service and a Memorable Experience I had a fantastic experience thanks to the amazing sales lady who helped us. She was not only professional and helpful but also incredibly kind and personable. She shared with us a deeply personal story about her best friend whom she had lost, which really showed her genuine and caring nature. On top of that, she was excitedly telling us about becoming a grandma, which added such a warm and joyful touch to our conversation. My friend and I ended up sharing some great laughs with her, and she truly made our day. Her friendly attitude and excellent customer service made the whole process easy and memorable. I'll never forget how she made us feel so comfortable and welcome. Fortement recommandé!
SHANNA HGreat job keep the good work
STEVEN RGreat service
DONALD TEverything worked out perfectly. We only had a little issue with link to complete the process before leaving. Had to go in office a few times, delayed about 15 minutes.
YOLANDA CIn my contract I had a 10' truck and an appliance dolly. My pick up time was 7am, so out of office time. They forgot to put the dolly in the truck, so I had to wait 1 1/2 hours for the office to open. The whole purpose of starting the move early was thereby destroyed. Right after the discovery the dolley was not in the truck, called UHaul. That process was very frustrating by itself. It was like I hit a concrete wall. Much to improve there. On the app: works reasonable. Two big improvements to make: 1) make a larger button with "start pickup process", 2) signing the contract with that app is nearly impossible. As soon as you start signing, the screen scrolls. So it's basically impossible to sign. You need to implement a "no- scroll" routine in the SW when the sign area is being touched.
Niels vGreat customer service and convenient
yasmin l | Premières impressionsThe attendant was very helpful and courteous.
RAMON RMove took longer than anticipated. Thank you so much for your patience and understanding and excellent customer service. I highly recommend this location
Diane BLess expensive than most; long lines mean good services; ease of entry, use; the better customer service
Jennifer H | Premières impressionsNeed to changes the headlights they are very dim not bright at all I couldn’t see the road.
ROMMEL NGreat service ,made it easy for me to get my task done
DANIEL AReturn eguipmemt after business hour instruction to be given!
HARRY SKeep up the great work. Friendly employees
JOHN CWe tried the mobile check in and it was the worst Waited 30 min for information to be approved. Went inside and stated that they wouldn't help, just to wait. Then when I was returning it they wanted to charge me to service of fuel plus fuel. Went inside to clarify that, they fixed it.
Juan cGreat experience
Rafeal B | Expérience généraleAucun
VALERIE LKeep Vicky .. GREAT Staff
VIRGINIA GI was very satisfied with my U-Haul experience with 2 storage units until my move out date 9/24/2024. We hired a U-Haul truck to remove our property and hired the third party movers U-Haul uses. The manager of the location was always professional, courteous and very helpful. I would recommend U-Haul for your storage and moving needs.
Vickie L | Expérience généralePrompt, Professional, and Friendly Service.
Irene CI feel the workers there should check the gas tank meter before they just put anything they want. They Charge for 1/4 tank when it's 1/2 of a 1/4 tank so 1/8.
FRANCISCO VThe right turn light was not functioning and we got pulled over by chp because of it and I have video of the light not functioning
CARMEN SVicker and Miguel excellent customer service and Representation of U-Hall detail information. Merci.
Jose SAlways in and out quickly here.
JORGE GS.O.
Michael SNo improvement
TAMMY SMy receipt wasn't corrected. I was quoted 126, but my price was actually 77.00. I still show 126 in my account. Please make the proper adjustments
LILLIAN CGreat Seevice gentleman was very effective!
MARIA ADrop off was easy and quick. Le personnel était amical et serviable.
CHRISTOPHER SA nice hard working gentleman assisted my sister and I. I can't say that about the other employees there…anyway, he helped me return a U-haul rental truck and then he guided my sister on how the storage process works. I did not get his name but I returned the truck around 2p, he wore a blue cap, a face mask, slim built and I believe he was Hispanic Please promote him!
BRENDA N | Déménagement en ligneThe facility was great my only critique would be the temperature. It was too hot for the summer weather which made it very uncomfortable.
Sequoiya F | Expérience généraleVickie was friendly. Efficient and knowledgeable. She took her time to explain the process to me as I have never rented a facility before. This facility is very clean and conveniently located. The staff Miguel was very helpful with my rental, I had a check engine light on and he assured me that he would take care of the vehicle. I was in and out of there in an off. I would recommend this facility on Valley Biew to everyone. It's a one stop shop with propane, storage, storage boxes, trucks, vans, and a lot more. They even sell retired equipment here. Thank you !!!
Yvonne E | Premières impressionsI will definitely use U- haul again for my storage and truck rental needs!
anabel j | Expérience générale1. Almost without exception, every time I attempted to reach one of the local staff members, my call would be automatically transferred to the national phone bank. VERY frustrating. 2. Rent checks mailed to the facility would either be misplaced or not deposited in a timely manner which resulted in attempted late fees being assessed. 3. Rent increases occurred every six months with an average monthly increase of +10 %. 4. I have been a loyal "renter" since 2003 and ALWAYS paid my monthly rent ON TIME. There has been absolutely no reciprocating recognition or expressed appreciation for this loyalty on behalf of the local team and especially from Mr. Robert Kelley/Regional Manager. 5. U-Haul Storage should become more mindful of competitors increasing their presence in the SoCal region. Our decision to terminate our rental agreement and to vacate the premises was the direct result of more favorable rates and a genuine interest in securing us on a long term basis. U-Haul clearly falls short of this business model.
ROBERT H | Expérience généraleThe manager Ruth escobosa is a rude unprofessional individual that stereotypes and treats families who are obviously going thru hard times (which is why the have to put their possessions in uhaul) like they are trash horrible unpleasant person
George M | Expérience généraleStorage is located near home, it's conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.
Ashley R | Expérience généraleThe customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!
gem s | Premières impressionsChristian was very patient and helpful with me.
BRYAN A | Premières impressionsOver the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.
Malika E | Expérience généraleDidn’t like that we had to pay extra to use the trash bin.
JOSE M | Expérience généraleI had the storage for 5-6 years and never had a problem but it just got to expensive for me
Charles J | Expérience généraleNeed access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you. PS. Excellent employees great customer service
TERESA A | Expérience généraleVery helpful staff
Irma M | Premières impressionsThe staff is very helpful.
Richard Y | Premières impressionsWill definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased
David B | Premières impressionsStaff was super friendly and I loved putting my stuff that it's valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you're so expensive bye (626)8485625 get it together U-Haul
Martha S | Expérience généraleEasy working with the team at this location.
Christopher S | Expérience généraleExcellent customer service.
Marisol R | Déménagement en ligneGreat facility, only issue was the price increase.
Darlene V | Expérience généraleMoving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Merci
myisha m | Expérience généraleI was quoted the wrong price and the staff was very unfriendly
Isidro C | Expérience généraleThe guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie
Kevin B | Premières impressionsReally helpful
yuliana m | Premières impressionsThe manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I'll definitely recommend and will return there for any U-Haul need.
Lori A | Expérience généraleGreat price
Franco P | Expérience généralestorage building smells bad,
MARCIAL T | Expérience généraleExcu
Marilyn S | Expérience généraleThe staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I've had this experience with all the staff at I haul.
Adrian R | Premières impressionsHorrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.
iris M | Expérience généraleMuy amanble y cortes
Julio S | Premières impressionsAll employees were very very nice friendly helpful
Hortensia C | Expérience généraleExpensive
YAHIR G | Expérience généraleMy lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered
Jason L | Déménagement en ligneJohan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre
Lori A | Premières impressionsI walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That's when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!
pedro a | Premières impressionsManager was knowledgeable, efficient, professional, and friendly and helpful. Merci.
ALICE R | Premières impressionsGreat service thank you
Brett O | Premières impressionsThe day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!
Frank P | Premières impressionsHad some Items stolen from my storage.
Ronald S | Expérience généraleUnfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me "you have 6 days before you get charged a full months rent" (I didn't have money because I was unemployed and barely surviving. A little compassion goes along way and I'm almost certain your company wouldn't have went belly up by waiving the fee. God have mercy on this world. It's a shame what we have become to each other .
ANNA R | Expérience généraleOn 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.
CATHY D | Expérience généraleI reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.
Sylvia h | Premières impressionsI'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.
JASON R | Premières impressionsIt didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.
HERMIE V | Expérience généraleSIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.
Juan M | Premières impressionsWe had this storage many years, it's been very very good storage, I would highly recommend.
Party S | Expérience généraleThis UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Merci
VICTORIA W | Expérience généraleHad this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.
DUANE V | Expérience généraleThe customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!
FLAVIO E | Premières impressions