Customer Reviews for U-Haul Moving & Storage at VCU

Évaluation :

4

Customer service was great but I will not be recommending anyone to uhaul again until they make the cleaning changes after every customer.

Évaluation :

5

We had a very urgent last minute move to do and your staff / team inside And outside were Very kind and helpful. Thank you for making a hard day more easy 

Évaluation :

5

Make available the carts for customer usage outside of the property. It'll definitely help customers relocate and return rental equipment promptly. I hope this helps!

Évaluation :

5

I thoroughly enjoyed my experience with Uhaul at VCU! The staff were always willing and available to help with any and every question and concern I had. I would definitely use this location again if needed!!!

Évaluation :

4

S.O.

Évaluation :

4

The people are always friendly and helpful. Merci.

Évaluation :

2

I have always rented from this location on Lombardy but this last rental truck was like it was on its last limb!!! I was very upset with the condition

Évaluation :

5

Had a great rental experience from beginning to end. The trailer was perfect for our needs and preformed flawlessly. We'll be back.

Évaluation :

3

Give customer a print receipt

Évaluation :

5

I rent here often. Great customer service, rental vans are always ready. They added more moving carts, too, so very convenient.

Évaluation :

5

Love this location. Wish I could use it all the time.

Évaluation :

4

Yes and no to the equipment question. The truck I rented on Friday was out of gas and had a check engine light on and a bumper that was not fully attached. I was assured the check engine light was not an issue but it was unsettling. The van I rented Saturday was clean and in good condition. The staff at this location were very helpful and friendly.

Évaluation :

5

I rent a trailer from U-Haul about once every 3 months. I always have a very pleasant experience with the team at the Lombardy U-Haul location in Richmond, Virginia. They are professional, helpful, and overall make the process very easy.

Évaluation :

5

Great customer service and easy drop off.

Évaluation :

5

s/o

Évaluation :

5

Very good

Évaluation :

5

When staging a truck 🚛 for rental delivery, make sure all tires including duals are set at the proper pressure since not everyone knows how to check ✔️ them.

Évaluation :

4

Great jobs

Évaluation :

3

I paid for two bags of packing blankets and most of them were soaking wet and not useable.

Évaluation :

3

The truck had 3 hazard lights on upon receipt, it was dirty and the gas tank wasn't filled. The truck did run well and got the job done.

Évaluation :

4

Thank you for being understanding, even though I was late returning your truck. I appreciate all the times that you have helped me.

Évaluation :

1

I wish zero stars was an option. F*ck y’all.

Évaluation :

3

The Transmission and the Brakes were bad. At times I thought I would be in an accident. The Truck was awful.

Évaluation :

2

Took 10 minutes to be helped when I arrived. Vehicle had a dashboard light on. The link didn't work so it took a long time to check the vehicle back in.

Évaluation :

5

Because of politeness of staff and discount, I will definitely come back versus using Penske or borrowing someone's truck or trailer.

Évaluation :

3

Train for quality of service. Some of the employees were kinda rude.

Évaluation :

2

Self-pick up was complicated with repetitive steps. No one on site was willing to help.

Évaluation :

5

S.O.

Évaluation :

2

The staff & management told me CDW insurance was "mandatory" for an in-town van rental, despite the fact that the Uhaul website refers to this as optional and the registration process allowed me to decline it. I had to contact U-Haul customer service to get this straightened out and get a refund. Either the website is misleading and the registration process is offering false price quotes, or the staff is being dishonest with customers.

Évaluation :

4

I believe that the storage facility should at least have some sort of 24/7 access so that way people have a way to get their belongings at any time.

Évaluation :

4

Process was pretty well streamlined. The website was easy to use and I was able to make my reservation quickly and easily. My only quibble is with the number of emails I received following the online reservation: I was unsure of which emails were valid action items related to my reservation and which emails were just opportunities for U-Haul to upsell. Good experience overall.

Évaluation :

5

Everything was handled in a kind, professional manner. This will be the only UHaul I will deal with as I've had bad experiences with several others in the Richmond Va area. From the phone conversation to the friendly desk personnel and the sweet young man who brought the van I was impressed with the customer service! 

Évaluation :

5

All is great. Perfect customer service.

Évaluation :

5

My mom asked me why didn't I go to Chesterfield location close to the storage unit and I said for years I've gone to Northside and will always go to Northside. I just did a review of my bill and they didn't everything right making the right adjustments and made sure I wasn't over charged therefore, for once in my life I made the right decision to follow my my mind and stick to this location only. Thank you for your outstanding customer service as you all are appreciated!

Évaluation :

5

Good customer service

Évaluation :

5

This was the first time I've had to rent a U-Haul. The staff was very friendly. They explained the process and it made it go smoothly. I also experienced a lockout and Isiah from this location came to help guide me to open the door. THIS!! Is what I called customer service especially after being told from U-Haul customer service or road side support That it would be $210 to have them come and open the door through roadside assistance which I feel is ridiculous so Isiah thank you to Isiah and show my appreciation for him coming to assist. My only negative from this experience was the condition of the truck on the inside. There was standing water at some point in the truck and it was still left on the floor under the seats as well.

Évaluation :

5

Employees all friendly and efficient.

Évaluation :

1

Worst experience

Évaluation :

4

My transition was fast and to the point. No delays.

Évaluation :

1

Ripped off and over charged by rude staff

Évaluation :

3

Where to park the U-Haul was not very clear due to a tight area. There were trucks and cars parked along the front of the parking area so I wasn't to sure to park the truck there or not as well as the parking being tight because of the cars on the side. Also the drop box for the key is kind of scary I feel like someone might have been able to stick their hand in the slot and take the keys

Évaluation :

5

I appreciate your employees they're always courteous and polite... Merci

Évaluation :

3

The staff was irritated that I was there. When I arrived to drop off the trailer, I went into the office (no one was in the yard) and interrupted the 3 of them talking and said I needed to drop off the trailer. They all stared at each other, one walked away, another pretended to do paper work, and the 3rd was clearly irritated that they had to help. She said she'd meet me outside at my truck and walked into another room. I waited by my truck in the cold for a little over 5 minutes, then disconnected the trailer myself and drove off. I have no idea why the person went into another room, as she had her cold weather gear already on. I certainly didn't feel 'valued' or 'respected'.

Évaluation :

3

The truck that I rented was a non smoking vehicle but the previous renter smoked in it and even left their cigarettes in the console. I had to purchase air freshener and spray it extensively every time I drove so that I didn't also smell like tobacco. I also was charged for the cleaning fee even though it was not me. Other than that, the Silverado drove very well with no issues.

Évaluation :

1

When I got the vehicle the truck was on empty I check the back to make sure the dolly I rented out was in the back it was not so I had to walk back up the hill let them know and I had to pull my dolly back to the back and on the truck “not my job” the truck was so messed up it doesn't go over 30mph when returning the truck I informed isael of every issue his reply was just “okay” I leave and get to work they charged me for gas when I returned it how I received it WORST LOCATION WOULD NIT GO VACK OR RECOMMEND

Évaluation :

5

The agent who took my order, hooked up and unhooked my trailer for me was excellent. It was perfect service! Merci.

Évaluation :

5

None. Great service and communication. I wish all companies operated like yours. The Ladies up front were professional and represent your company well. Randy

Évaluation :

2

The carts are not very functional. Made moving out a huge pain.

Évaluation :

4

I am so grateful for April and Danni at the VCU U-Haul location. They made my truck rental so much easier. Everything I tried to do prior to reserving and picking up my truck, but was unsuccessful in achieving, they helped me achieve in minutes. They were both extremely kind and very professional. Outstanding employees like this should be acknowledge and rewarded for representing excellent customer service. They turned a stressful moment into to a blessing. Thank you April and Danni! Keep up the great work!

Évaluation :

4

When evening & weekend access was limited 5:00 pm & 7:00pm it was very inconvenient and made me rethink using the facilities.

Évaluation :

4

Everyone was great and well secured.Other than the trash over flow in the donations area the stay was more than I expected. I had 2 units and decided I only needed 1 and I left early in stay and the online agent told me if and when I leave I would be reimbursed the time I had remaining, but the staff said that was not the fact and I lost over a week of storage refund due to miscommunication..

Évaluation :

5

Excellent place to do business with.

Évaluation :

3

My reason for not recommending this location is because of mold that was found on my belongings. It's supposed to be climate controlled. Not too happy.

Évaluation :

5

The customer service representative JuJu gave exceptional service,was very pleasant and took care of all my. Storage and rental return.She made my experience with U-Haul good.

Évaluation :

5

Keep it clean at all time

Évaluation :

5

It was a very quick, professional and pleasant experience.

Évaluation :

5

S.O.

Évaluation :

3

The only thing that I didn't like is that the location raised the rate for my storage unit without giving me prior notice or notifying me at all.

Évaluation :

5

Manager was awesome. Met all my needs and was very helpful

Évaluation :

1

Storage unit in the basement everything has mold on it basement smells molded and staff said they had a lot of customers come and complain about mold and gave me cleaning solution to wipe off the China cabinet

Évaluation :

4

The greatest negative I had was the use of carts. Not having the use of flatbread carts made the move extremely unnecessarily harder and longer. Due to me getting off at 4:30pm, I would need to either take off from work or feel rushed to move. Otherwise, the staff was always pleasant, helpful and very professional! Merci.

Évaluation :

2

The storage I needed was in a building that only had access up to 7pm. I was put in a building further away and the price was more than advertised inside the store. When I asked I was told that's the wrong price they have to change it. I finally get to my storage unit and there is a huge medal beam in the middle of my unit. I had to maneuver my belongings around it, a huge inconvenience. So I'm paying full price for a unit that's not the size it's advertised as well. First and last time using uhaul storage.

Évaluation :

3

The 10×10 unit has a low ceiling so nothing could be stacked up had to get a smaller unit to fit the rest of my things into unit plus the lightening is very dark inside, and needs additional lights to see inside the unit. I travel from Arizona, only to pay put more money to store my items.

Évaluation :

5

I would like to say the staff really helped me because this is my first time ever having to use storage. They explain everything and the phone call i got on yesterday the young lady really helped me alot I really appreciate it!!!

Évaluation :

4

The only incovenient was the stairs, without stairs it would be a 10/10.

Évaluation :

5

My only negative comment is that our storage unit didn’t have after hours access.

Évaluation :

5

After moving in, we attempted to go back to the storage unit but the facility was closed. I thought all storage facilities allowed access to the rental unit 24 hours a day. That caused us to have to move items back home because we couldn't get in.

Évaluation :

5

Great customer service!

Évaluation :

3

There were maggots in my storage unit. It hadn't been opened for a year so how are live maggots there?

Évaluation :

5

Very close to VCU. Have used this facility numerous times and always polite courteous staff.

Évaluation :

4

Staff was courtesy and friendly however, staff could have been a little more attentive to customers verses carrying on friendly conversations among themselves while customers were waiting for service. Intra-staff conversations slowed service to waiting customers.

Évaluation :

5

Jamerieka was super helpful for my move-in and move-out!

Évaluation :

5

Overall great staff and clean up stairs. Area around elevator was a dumping ground. Need more Dollie's & parking. If you advertise that someone can check out outside instead of waiting in line that we be an awesome service which you already offer but no one knows about it. Hope this helps.

Évaluation :

1

Arrived to storage room and instantly got greeted with attitude. Went to my storage at the top floor and there was black tar hanging from the celling and covered all of my furniture. I would like I refund for at least some of my money but I know they will give me attitude. When I arrived to my storage unit there was a red tag indicating I haven't been paying my payments but I paid all my payments and had receipts for all my payments if I could get corporate number to get a refund please let me know.

Évaluation :

5

This actual location is the best U-Haul location I have worked with the absolute nicest and accommodating staff. I wish I knew the name of the woman that helped me out I would shout her out. I literally could not believe how sweet she was. After dealing with a lot of not so nice people all week trying to get my son moved she was a refreshing surprise.

Évaluation :

4

I feel there are a lot of quirks with the timing of the entry into the elevator And how it works to call the designated floor when going to the second floor.

Évaluation :

2

Office workers were very nice. Storage facility was difficult to physically access and store belongings in.

Évaluation :

1

You should mention prior to someone moving there that you may get a upstairs storage room.

Évaluation :

5

Staff were excellent. Very friendly, speedy and professional. Would recommend

Évaluation :

5

The staff is great. They are very helpful and friendly!

Évaluation :

5

We had great service at the Lombardy location. Our check in person, Danni, was polite, helpful, and very pleasant to deal with.

Évaluation :

2

How do have upper level units and only one set of portable stairs on a floor

Évaluation :

2

The unit is old and was supposed to be climate controlled but it's just a wooden box. I've used uhaul be and the facility was much nicer. I will be moving to a better fain the near future

Évaluation :

1

I had to store furniture in a storage that had so access without using moving stairs. Imagine loading a 150lbs couch up to a storage unit without direct access. Be mindful of storage unit needs of people, caution them about if it has direct access

Évaluation :

5

U-haul storage facility was located on the ground floor. The unit was clean and ended up being the perfect size to move my daughter's belongings into

Évaluation :

5

Very professional very helpful and nice.

Évaluation :

5

A well run facility !

Évaluation :

5

Very polite crew. Assisted tour of storage center after upgrading unit size.

Évaluation :

4

It was an easy process to check in and get my storage unit. I like the level of security offered and the fact that there were free flat bed dollies available to help me move my things.

Évaluation :

5

When I got the unit I was told I had 24 hr access and turned out that I didn't . So it was very inconvenient for me when I had to rush from work to try to make it there before they closed

Évaluation :

5

Danni at the front desk was very helpful. Our first storage unit was too small. He got us all squared away without an attitude

Évaluation :

4

I feel the building need to renovated explore the two bumpy on the elevator

Évaluation :

1

This is the worse storage and experience I have had. I wouldn't recommend this storage to anyone. This storage needs to be shut down. Management wasn't helpful. Corporate wasn't helpful. I hate this storage

Évaluation :

1

Worst experience I've ever had. Please pick another uhaul if possible

Évaluation :

4

I would have preferred someone bring the vehicle out. When I found vehicle it was blocked by another and had to go back to the office.

Évaluation :

5

Always love the convenience. Thanks.