Évaluations des clients U-Haul Moving & Storage at VCU

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at VCU

Cote générale :

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Sh'Va B.
Évaluation :

Extremely friendly & professional staff. Very helpful & kind.

WILLIAMEDWARD P.
Évaluation :

Whole process was quick and easy!!

Shawn T.
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Le client n'a pas laissé de commentaire.

Keith B.
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Le client n'a pas laissé de commentaire.

rochelle c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Laura P.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

ERICPETERSEN B.
Évaluation :

First location at 23222 promised me a 20' one way in person and then I had to complicated my.move due to lies.

JUANITA S M.
Évaluation :

Stop over charging

JUSTINCORY B.
Évaluation :

Super fast drop off I didn't even have to get out my truck. Very nice uhaul is always on point.

Arthur E.
Évaluation :

I use The mobile only pick up option and the web site gave me a lot of problems. It took over 20 min to get the truck. I even tried to go in the office but because I choose to pick it up with mobile it would not let them release the truck to me. So I tried the site again and it finally worked.

Jeffrey W.
Évaluation :

The pick-up was a disaster. First, I was sent to the wrong truck. Next, the link to confirm the condition of the truck did not work. When I commented on that, I was told it did not matter. Picking up the truck took almost an hour--only one person working at store. Finally, I discover after drop-off that the truck had not been appropriately cleaned. I was charged $25 (now refunded) because the drop off store found junk under the seat--not my junk. U-haul seems to hold those renting trucks to a much different standard than those charged with cleaning the trucks.

DARRELLRAY T.
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Le client n'a pas laissé de commentaire.

RAMON S.
Évaluation :

Solid truck that got us were we needed to go in a quick fashion.

TAYLORALEXANDRA M.
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Le client n'a pas laissé de commentaire.

Darrius C.
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Le client n'a pas laissé de commentaire.

GREGORYALLEN D.
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Le client n'a pas laissé de commentaire.

ADRIENNE G.
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Personnel were professional and efficient!! Tip: Cabin of truck should be free of trash & debris for next customer.

JACLYNMARIE A.
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Employees were great. The truck I rented smelled like cigarettes. Perhaps people should be told that they will charged if the vehicle smell of cigarettes.

Christopher M.
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Le client n'a pas laissé de commentaire.

JOSEPH W.
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Le client n'a pas laissé de commentaire.

sheilla C.
Évaluation :

Great experience

David S. | Premières impressions |
Évaluation :

FRIENDLY HELPFUL STAFF

Alysa B.
Évaluation :

The truck smelled of cigarettes, the fuel reading in the app was wrong and when I arrived 2 minutes after close they refused to open the door so I could tell them about the issues. Instead pointed to the after hours box and walked away.

DAVID P.
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Le client n'a pas laissé de commentaire.

Alexa O.
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Le client n'a pas laissé de commentaire.

APRIL LILY K.
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

Paul H.
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My rating above is for the U-Haul at the Diamond on Arthur Ashe.

GINAMARIE K.
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Easy, friendly, helpful. Great experience.

William T.
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Le client n'a pas laissé de commentaire.

Harry B.
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Le client n'a pas laissé de commentaire.

DERREKANTHONY S.
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Le client n'a pas laissé de commentaire.

GAVINDANIEL S.
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Le client n'a pas laissé de commentaire.

SHERITTA K.
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Le client n'a pas laissé de commentaire.

Peter T.
Évaluation :

The truck was falling apart. The drivers side sun visior was hanging down. The ignition switch was broken almost could not restart it. The truck had 81k miles it was a mess! Not what I expect from Uhaul.

LINDSAYOHARA B.
Évaluation :

Everything went very well. Thank you. The initial person I spoke with over the phone regarding ordering the truck was extremely personable, kind, caring, efficient, and knowledgeable about the services. I met her when I went to pick the truck up. I thanked her for her support and assistance with my request. I am very satisfied with my service and will recommend to others. Thank you U-Haul.

ABIGAILGRACE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

IAN B.
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Vehicle at over 130k miles was too loud no pickup and pretty banged up. Yard staff had no masks. Would not do again

JOSEPH E.
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Le client n'a pas laissé de commentaire.

Ebony R.
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Le client n'a pas laissé de commentaire.

Pamela M. | Expérience générale |
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My experience was wonderful. Staff was amazing 😉

John T.
Évaluation :

Charged me for gas when I filled it up. Very subjective when you have 3/4 of a tank. Went 30 miles and put 2 gallons of gas in tank. For a ten foot truck 15 mpg is about right. Was charged 2 gallons. Very disappointed.

ROSA J S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kristin M.
Évaluation :

Le client n'a pas laissé de commentaire.

SERGEI D.
Évaluation :

When I picked up the U-Haul truck from the lot, they gave me a truck that was parked in such a way that it was about a centimeter from touching the wall to the right of the truck and behind it. As you can imagine, it made for a terrifying experience trying to pull out of the lot without scratching or otherwise damaging the truck. Also I'm not really sure what the deal is with the billing department but I was charged for the rental the day of picking it up, then charged again the following day, then refunded for both charges and then charged another two times. It's been a serious headache trying to figure out what's going on since they've been bouncing me from person to person every time I call and I ended up getting hit with interest charges of 200 dollars for a balance I paid off immediately. Pretty disappointing.

Kathryn W.
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Le client n'a pas laissé de commentaire.

DINESH JAGANNATH P.
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Le client n'a pas laissé de commentaire.

William R.
Évaluation :

The driver side tire of the tow dolly did not have a valve stem, and went completely flat when the car was loaded. The tow vehicle was damaged because the wrong equipment was rented to me. The Subaru Impreza is not supposed to be towed and mine was damaged.

MONTASIRHANEI S.
Évaluation :

The guy that helped put the trailer didn't give me a Run down on how I should tow a vehicle and I damn near Hooked the trailer myself .. he was only useful to take the picture

Duane S.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAKEIMA DARNELL C.
Évaluation :

I always go to this location to for my Uhaul and storage needs. My last visit was pleasant to I looked at my bank account and saw that my debit card was ran 4 times causing me multiple issues with other bills. My card was charged for doubled the fee for Uhaul and days of service. I go to the location and they have I don't care type of attitude. My funds still haven't be released on my card as of 12/23/2020.

Charmaine T. | Premières impressions |
Évaluation :

Good facility for storage, but the staff are incredibly unprofessional. We are trying to isolate due to COVID and were promised that someone would help us check in from the parking lot. Instead we were met with staff members who were obviously high and didn't pay attention to our request at all. Tried explaining over the phone that we had an immunocompromised family member in the car who couldn't be exposed, but the person we spoke to was barely listening and didn't care at all. When we tried to flag down someone in the parking lot, they kept sticking their head in our car without a mask and were also obviously high. Because no one would listen, we had to go inside where staff were unfriendly and half weren't wearing masks. To top it all off, while we were unloading our truck, staff members were blatantly smoking weed in the parking lot. Storage facility itself is in good shape and location is convenient, but the staff are AWFUL.

Christopher B. | Premières impressions |
Évaluation :

This was the best UHaul experience I have ever had. Everyone was so helpful.

DOUGLAS WADE C.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Every employee here was super helpful and customer focused. This was an amazing experience

JOSEPHNELSON M.
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Le client n'a pas laissé de commentaire.

Brian S.
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Le client n'a pas laissé de commentaire.

Gina C.
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Le client n'a pas laissé de commentaire.

BEATRICECOLLIN R.
Évaluation :

The girl at the desk could be a little more pleasant to the customer. Talking to her made me feel like I wasn't worth her attention.

Sharon G.
Évaluation :

Be clearer about how to locate your rental, provide instructions for mirror adjustment, provide instructions for where to return vehicle, do not charge me for gas when car was returned with more fuel than it had when I picked it up

DEMETRIUSHAKIM S M.
Évaluation :

The young who helped us was phenomenal

deborah R.
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Le client n'a pas laissé de commentaire.

SETHWILLIAM E.
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Le client n'a pas laissé de commentaire.

ROBERTALLEN G.
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The counter person wore a mask with a DEATH FACE covering his entire face and appeared inhospitable

GEORGEW B.
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Le client n'a pas laissé de commentaire.

BARBARAEDWARDS W.
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Le client n'a pas laissé de commentaire.

Mozetta C.
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Le client n'a pas laissé de commentaire.

ROGER R.
Évaluation :

The national operator should be able to assist just as smoothly as local operator in assisting customers fit their need. Overall performance was awesome in both states.

Natalie L. | Expérience générale |
Évaluation :

I was paying on a unit for two years jiay because I was told I could not abandon it without it affecting my credit. Thank God for Dani. She really helped me out.

STEVEN CONSTANTI D.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWND T.
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Le client n'a pas laissé de commentaire.

KIMBERLEY M.
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Le client n'a pas laissé de commentaire.

rebecca b. | Expérience générale |
Évaluation :

Deborah was an excellent help to me

CHARLESLYNN L.
Évaluation :

Le client n'a pas laissé de commentaire.

ADRIENELATYONE T.
Évaluation :

Very friendly staff.

SHARON S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph W.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah R. | Online Move In |
Évaluation :

The communication about when we could access our unit was extremely unclear, and we received contradictory information from the website, emails, and on the phone with different agents. We arrived at 9pm after a long day of moving believing we could access our unit until 10pm. We found out we could only access it until 7pm (even though our reservation stated access hours were until 10pm). We were told to come back the next morning at 9am. When we arrived at 9am the next morning, the manager was late and so we still couldn't access our unit until 9:20 am. We had returned a vehicle transport the first night we arrived, checked it in and notified staff, but then 5 days later we got a call asking where it was. It was all around inefficient, confusing, and frustrating process. The only plus is that our stuff got from Michigan to Richmond in one piece.

JOHN L. | Expérience générale |
Évaluation :

Great staff

Maureen G.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN L. | Premières impressions |
Évaluation :

The check-in process was excellent thanks to the friendly staff!

CONSTANCE S.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

clean place, good service. i'll rent from this location in the future

Emily C.
Évaluation :

Second time renting trucks from here. Everyone is so nice, very personable, extremely helpful. The location is perfect to Fir VCU moving and storage needs.

Caity B.
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Nothing! Self checkout was easy to understand. Signage for where to drop off vehicle at the end was missed by me, so could be more clear.

Michael S.
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Le client n'a pas laissé de commentaire.

Lynn C. | Expérience générale |
Évaluation :

No problems at all. Automatic charges to credit card went smoothly. You were easily reachable by phone. Very good service. Lynn Crowder

James T.
Évaluation :

Le client n'a pas laissé de commentaire.

WESTONLANE K.
Évaluation :

Clean and easy check in

ELLA RUTH T.
Évaluation :

Great Customer Service and always clean elevator and corridors. Kavel is a tremendous asset.Easy in and out.

FRANKLINMICHAEL W.
Évaluation :

Nothing

Calvin L.
Évaluation :

Charged me for after hour service and I clearly did the service before closing the desk person was great it was the storage unit persons that was very unprofessional. I was told to leave the key under the seat and they did not tell the desk attendant. the was not doing their job and all in her face when they should been doing their job. Please refund my $20.00 for after hours that was not the issue.

MONICNICOLE H.
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
Évaluation :

Le client n'a pas laissé de commentaire.

SUNEETSIMRAT S.
Évaluation :

Keep it up!

DOUGLAS H.
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Le client n'a pas laissé de commentaire.

TOMECONICOLE F.
Évaluation :

Serious customer service issues

RAFAELANDRES Q.
Évaluation :

Nothing. The GM there was awesome. She Delivered Superior customer service to the fullest of her avail. PS. Please let Mr. Clinton she Needs to be recognized and rewarded.

JULIEKATHLEEN C.
Évaluation :

Le client n'a pas laissé de commentaire.

HOWARDGARLAND H.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMAALDWIGHT W.
Évaluation :

Le client n'a pas laissé de commentaire.

Taylor Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon F.
Évaluation :

Le client n'a pas laissé de commentaire.

Phil W.
Évaluation :

The truck had numerous warning lights coming on, ABS, traction control and trailer towing kept coming on. The warning chimes as well were going off and it was concerning to drive this vehicle. Customer service at the Richmond location was excellent, the agent was very helpful and pleasant.

chaim K.
Évaluation :

Le client n'a pas laissé de commentaire.

dewayne p. | Premières impressions |
Évaluation :

It's the best I've had for service in a long time. The lady that help me with my truck and finishing up my rental was great yesterday afternoon before closing, the l as sy that showed me my unit deserving of a raise an can sell dirt to a ground hog. Id have here as a employee asap if I could. Thank you and everyone there. It's great to have sure a great experience for once

diane P.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEMICHAEL R.
Évaluation :

Le client n'a pas laissé de commentaire.

BRANDONLAMONT A.
Évaluation :

I was over charge $20 and when I ask to be reimburse the manager refused. I don't trust U-Haul anymore.

Krista G.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAELJ K.
Évaluation :

Le client n'a pas laissé de commentaire.

BRADLEYHUNT G.
Évaluation :

Le client n'a pas laissé de commentaire.

Julie M. | Premières impressions |
Évaluation :

The women who work there were really terrific. They were quite knowledgeable.

ashley w. | Premières impressions |
Évaluation :

Danni’s crew is well equipped to balance the pressure even when it comes along. I appreciate their genuine service and how they assisted me professionally. Also, they ensured all needs were met. Thanks Ciara and Danni! Flawless service!

HEATHER J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH RANE C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

NOEL I. | Expérience générale |
Évaluation :

The facility was nice and well maintained, but the staff was especially excellent. Everyone was always friendly and helpful.

SUNEETSIMRAT S. | Expérience générale |
Évaluation :

Cavell Carter and Juju are always very efficient, helpful and courteous.

JOHN F. | Expérience générale |
Évaluation :

I really wish the rent was due on the first of the month and I also wish the storage units had some type of lighting in them. Other than that, it was a good experience.

Hershell H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

rebecca b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ELDRIDGE FRANK S. | Premières impressions |
Évaluation :

The staff was friendly knowledgeable and professional thanks

Diane C. | Expérience générale |
Évaluation :

We used the VCU U-Haul facility to store items between college rentals. It’s very convent to the VCU campus, it is very well maintained and very clean. We keep our items here for a couple of months with no issues. Every employee I interacted with was so friendly and very helpful. I would store my items here again.

Christina D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

david p. | Expérience générale |
Évaluation :

You guys almost got me evicted for over drawing my account charging me without my permission after telling y’all not to put my card on file. I’m sitting here thinking y’all are just going to charge me again next month. The employees at this location were the only pleasant thing about having to come in.

Thomas J. | Expérience générale |
Évaluation :

This was the first time I rented a storage unit and received outstanding customer service. The place was nice and clean and well maintained. Definitely will recommend to friends and family.

Kathrine N. | Expérience générale |
Évaluation :

People working in the office were not wearing masks.

leAndra l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kraig k. | Premières impressions |
Évaluation :

Everyone was helpful, even when I arrived late.

DWIGHT D. | Expérience générale |
Évaluation :

My storage unit had mice that left mice dropping in and on my furniture and in boxes.

SARA S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Leah M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Livia A. | Expérience générale |
Évaluation :

I thought David and his team were so helpful, courteous with all the questions I had! Bravo to and for the Richmond Uhaul Team!

Greer M. | Expérience générale |
Évaluation :

The storage unit was perfectly fine.

claudia t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Doris R. | Expérience générale |
Évaluation :

Unorganized to get truck keys. People who were last in line were first to get truck keys. It was a free for all. Should provide truck keys to those first in line or radio out to let truck employee know you are coming. Instead once ppl where done at counter they would bombard a truck employee for keys and no order to who was first. Lost a lot of time on my rental and day because of the disorganization on the lot. The check out and check in process is a mess and needs to change.

CHANDRA O. | Expérience générale |
Évaluation :

The staff was amazing. They treated us like individuals and not just a transaction. They were also very helpful and made sure we fully understood the process and how to get in and out. Great, personal experience. I would definitely recommend to friends.

Nilemorvin F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy H. | Expérience générale |
Évaluation :

I had a leak happen outside of my storage unit and my stuff was ruined.

Louis F. | Expérience générale |
Évaluation :

We only needed to store stuff for a short term. So the space was fine for what we needed. It is not so easy to load/unload in the area our unit was in. It was very crowded the morning we were loading from the unit. The area in the back parking lot was much less crowded, and if given a choice again I would choose something back there. The main issue was that we reserved a specific type of unit-main floor, no steps, a week in advance. We had limited helpers to move our stuff and my husband has back issues already. So I opted to pay extra for a first floor unit. When he arrived to get the unit he was told we had a walk up, because it is first come first serve. Which it does not state anywhere that that is the policy. Or we would have gone to the unit first to secure it, then to the apartment to load up. Why allow reservations if someone can come and take my unit? The staff was helpful, for what we needed them for, considering how busy they were. I had no issues with the building, security, or staff. My main issue was losing the unit I requested.

Taylor B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nilemorvin F. | Premières impressions |
Évaluation :

The friendliness of the staff was amazing

sarah s. | Expérience générale |
Évaluation :

Uhaul as a company needs to care for its locations with necessary upgrades, old system and equipment gave many of their employees trouble numerous times throughout my storage rental stay. An AC unit leaked into my storage space awhile back and even though I didn’t have the bogus rental insurance, i was not compensated from any of the items I threw out because of water damage. Rental insurance should cover out of control problems like flooding from a storm, not your neglected air conditioning unit!!!

Lisa K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Supriya J. | Premières impressions |
Évaluation :

The staff was very helpful and respectful. I wish I had taken the name of the kind woman who showed me my unit. She was wonderful to interact with. All in all, a very positive experience.

lisa s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nadine L. | Expérience générale |
Évaluation :

Another great experience,

Robert J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kristin M. | Premières impressions |
Évaluation :

The employee that took care of the tour and reservation was friendly, helpful and did all I needed

Abigail C. | Premières impressions |
Évaluation :

The person who helped me was so wonderful! I was worried when I heard something went wrong with my reserved unit, but I was then offered the first month for free - which was great. Whoever was working Sunday, 6/28 was really great. The 5pm closing was inconvenient for my move, but I understand.

Laura A. | Premières impressions |
Évaluation :

I’m trying to move later in the day to avoid the heat. Later access hours would be helpful.

Christopher M. | Premières impressions |
Évaluation :

I found the staff at U-haul Self Storage on Lombardy St. in Richmond, VA to be courteous, professional, helpful, and friendly. They were able to handle several customers needs with ease, while going above and beyond to make the customers experience as smooth as possible. I never write reviews but thought the service I experienced was exceptional and deserved some recognition. Thank you.

helen n. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brittney M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Diane C. | Premières impressions |
Évaluation :

This is a very busy storage rental facility close to VCU. We rented a cargo van and storage unit to store our daughter’s apartment contents. The staff at this location is very friendly and efficient. Kudos to everyone, your doing a great job! Thanks for your help.

Livia A. | Premières impressions |
Évaluation :

All staff was amazing! The gentleman at front desk was super helpful and friendly! The woman who showed me the locker space was also super helpful and friendly!

Teresa J. | Premières impressions |
Évaluation :

I believe her name was Aisha, but she was so kind and so helpful throughout the process. There was also a man at the register who was nice, but he seemed like he was having a bad day when I walked in so I just hope he’s better now. But your staff and facilities are great!

Kimberly J. | Premières impressions |
Évaluation :

The only thing that went right with my entire movie is that everyone at 900 Lombardy St. was incredibly helpful. I mean, I was so impressed with the facility and the staff. I will highly recommend Uhaul Moving and Storage at VCU!

julia p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert J. | Premières impressions |
Évaluation :

Great experience. Staff very helpful.

NATASHA W. | Expérience générale |
Évaluation :

I liked the climate controlled atmosphere, and the cleanliness of the facility.

Nancy S. | Premières impressions |
Évaluation :

Aisha, the manager, helped me evaluate a few options. Once I selected a unit, the registration process was efficient and her attitude was exceptional. Thanks for continued good service!

GLENN H. | Expérience générale |
Évaluation :

No issues....Satisfied with the facility. Staff very professtional

Harry W. | Expérience générale |
Évaluation :

The young people working costumer service and in the lot, were really nice and helpful. Janay, Carvel Carter, were very accommodating. We all can complain when something is wrong, but they got it right.

Kimberly B. | Premières impressions |
Évaluation :

My Uhaul experience was great the staff was friendly the facilities was clean I had no problems

Kathrine N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gina C. | Premières impressions |
Évaluation :

I was crunched for time to move my daughter out of her VCU dorm and your staff could not have been more accommodating.

Hunter H. | Premières impressions |
Évaluation :

N/a

mark b. | Expérience générale |
Évaluation :

thanks

MERILYN P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Markashia W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D L. | Premières impressions |
Évaluation :

Given that we are coming from Northern Virginia, later access hours would be very helpful.

Lisa H. | Expérience générale |
Évaluation :

I need to rent another uhaul trailer because I have to go back home to Arizona and your company is trying to charge me alot of money

charish f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Steven W. | Premières impressions |
Évaluation :

Much improved online and customer service compared to a decade ago.

Markus G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

carlos r. | Premières impressions |
Évaluation :

N/A

tracy m. | Expérience générale |
Évaluation :

I only had 1 incident, when moving in one of my bed frame was stolen. I left it on a cart and thought it would be safe till the next morning because the gates be down at night. I was wrong

carol t. | Premières impressions |
Évaluation :

Everyone was super nice and helpful, facility well run and organized and clean.

Kylie Y. | Premières impressions |
Évaluation :

Diana (not sure if this is her name, but it was similar, sorry!) Was UNBELIEVABLY helpful! She was friendly, kind, and very patient with me. She’s great, thanks so much!

Ian C. | Expérience générale |
Évaluation :

I only wanted Uhaul storage for 1 month and not to use my card for auto payment. None of my requests were followed. I will never use this facility again.

LARRY C. | Expérience générale |
Évaluation :

The young lady that waited on me was for a professional and kind she knew what she was doing I really appreciated her

Sarah C. | Expérience générale |
Évaluation :

Great experience. Very convenient and clean. Staff always helpful and attentive.

Brinlin M. | Expérience générale |
Évaluation :

Easy and secure

Curtis B. | Premières impressions |
Évaluation :

VERY SATISFIED WITH EVERYTHING

Natasha F. | Premières impressions |
Évaluation :

I was given great customer service.

Contance D. | Expérience générale |
Évaluation :

The facility was close to my granddaughters campus and she was able to go and come as needed.

Benjamin M. | Expérience générale |
Évaluation :

Was stated that I would have access 24/7 on U-Haul website. This was false and misleading. It is not the specific locations fault.

Lillian B. | Expérience générale |
Évaluation :

Needs air conditioning

julie C. | Expérience générale |
Évaluation :

However, I am still being billed for a unit I vacated in August. It's been difficult to find someone on the phone to help with that.

KIMBERLY S. | Expérience générale |
Évaluation :

I was not notified after signing a lease, the hours changed from 24 hour access to closing at 7pm due to homeless individuals sleeping in facility. Hire security instead of inconveniencing customers

ROSE J. | Expérience générale |
Évaluation :

3yrs of fair svs appreciated. 5 🌟🌟🌟🌟 🌟 for Staff's Friendly Customer Svs.

Michelle Y. | Expérience générale |
Évaluation :

Friendly and professional.

Edgar T. | Premières impressions |
Évaluation :

Had to move yesterday and had extra stuff that I needed to put in storage. Brett was excellent in helping secure a storage unit and was extraordinarily knowledgeable and answered all my questions. Thx

GLANDENERA F. | Premières impressions |
Évaluation :

Nice size unit

Patrick G. | Expérience générale |
Évaluation :

Extremely convenient summer storage for our VCU student. Staff are helpful and very friendly. We will use them again next summer!

Bernardo P. | Expérience générale |
Évaluation :

My first time to use U Haul at VCU and it was an AWESOME experience!!! I give ☆☆☆☆☆ star, 100% % rating and the Gold buzzer.....

grace b. | Expérience générale |
Évaluation :

This facility is a definite plus right next to the VCU campus. I wish the hours were extended. We had to rush to do it all by 7 pm, and the number of cars/trucks in the driveway area is nuts.

NATHAN H. S. | Expérience générale |
Évaluation :

Beautiful, secure location. Weekends chaotic. Overburdened with massive rental vehicle surplus, parking a disaster. Zero consideration for customer parking convenience, loaded with vans.

Robert J. | Expérience générale |
Évaluation :

None

poppy m. | Expérience générale |
Évaluation :

More pricey than other units but felt very secure with my things here, staff was very friendly

Lynanne Y. | Premières impressions |
Évaluation :

Easy to pick up truck and return after hours!

bre f. | Expérience générale |
Évaluation :

I had a great experience! Clean and secure building with fantastic customer service. I will definitely be using this facility again in the future!

melissa n. | Expérience générale |
Évaluation :

IMPECCABLE STAFF ANS SERVICE !!!

Contance D. | Premières impressions |
Évaluation :

Check in was smooth. Space was adequate for amount I needed to store.

nixon A. | Expérience générale |
Évaluation :

No

Darlene W. | Expérience générale |
Évaluation :

I will use uhaul again.

Thomas B T. | Premières impressions |
Évaluation :

Everyone at the Lombardy location is fantastic. Could be more right-staffed for the end-of-month rush...they were doing their best but the demand was extremely high.

Hugh K. | Expérience générale |
Évaluation :

there were some nice people but most were surly and not very friendly. They tried to appear friendly but were not very helpful,

Mollie S. | Premières impressions |
Évaluation :

Your staff are direct and on-the-ball. Some staff are decent & some are excellent. The storage room looks clean but I haven't yet moved stuff in so can't evaluate that process.

GENOVA W. | Expérience générale |
Évaluation :

The manger Lance is the best, he knows what he's doing and he knows how to treat people. I will not go any where else. Thanks Lance you are the best!

Michelle Y. | Premières impressions |
Évaluation :

Staff was prompt and friendly and competent. Access worked well, and unit was adequate. Free carts were great, and first floor climate control was appreciated.

Maudell M. | Expérience générale |
Évaluation :

All the young gentleman involved were so polite and helpful. I can't remember their names specifically but they provided excellent customer service for 7am on a cold, rainy day.

Preston M. | Premières impressions |
Évaluation :

counter agent and other employees were very helpful

David W. | Expérience générale |
Évaluation :

Staff were great help in getting the unit leased.

donna c. | Expérience générale |
Évaluation :

Storage was average, but if you make a monthly payment and then move out a few days later, you will not get the balance of you payment back so check before you rent.

Karin D. | Premières impressions |
Évaluation :

Great experience! Cavell Carter was the rep that helped me. He was FANTASTIC! Quick, efficient, answered all my questions. Proffessional and kind! It was very busy that AM, all 3 reps were pleasant!

RICHARD H. | Expérience générale |
Évaluation :

I don''t do comments.

armaria w. | Premières impressions |
Évaluation :

I was given false information and overcharged!!!!!!!!!!!

julie C. | Premières impressions |
Évaluation :

The staff here was courteous and helpful. The van we rented was brand new. The storage unit was clean and well lit. Security precautions are great. Convenient location to VCU.

nixon A. | Premières impressions |
Évaluation :

I requested to speak to the manager and I never heard from him. I wish U-HAUL cared enough about their customers and ensure their satisfaction. I am still a customer in their shop. Hope to hear back.

Nema C. | Expérience générale |
Évaluation :

Female DYKES WERE HIRED TO HARASS FEMALE OCCUPANTS. THE PROBLEM IS WOMEN DONT FEAR COOCHEE, HOW PAINFUL IS IT?LETS TALK ABOUT GANG RAPE BY MEN, THAT HURTS. DYKES ARE DUMB AND DISCUSTING💒🎓🍷🎵!

Marcus O. | Expérience générale |
Évaluation :

Nice facility with pleasant staff.

Naomi B. | Premières impressions |
Évaluation :

So friendly, professional and helpful throughout the whole process, highly recommend!

Nakiah R. | Expérience générale |
Évaluation :

Customer service inside maybe nice Janay helped me today. The call center/customer service was not friendly this time around. 24 hr service was not available yet offered when I originally got the unit

Latoya P. | Expérience générale |
Évaluation :

Loved the staff and my storage was clean no bugs. I will definitely use there service again in the future.

Chantel M. | Expérience générale |
Évaluation :

Thanks for everything

Sandra P. | Premières impressions |
Évaluation :

I reserved a 5x5x8 and a Uhaul van for Mon. 5/13/19 at 2.Conformation received by email. When I arrived the storage space was given away. I had to pay higher price,disappointed, but service was great.

melissa n. | Premières impressions |
Évaluation :

IMPECCABLE SERVICE !! CAVELL AND BRITT WERE OUTSTANDING ! we had ONLY15 mins on Friday & Saturday to get my daughters items from VCU to ur facility. WE PULLED IT OFF ! WE WERE ECSTATIC !!!!

yvonne k. | Premières impressions |
Évaluation :

The customer service on both occasions before move in and on move in was bare minimum. I was not told that a reservation was needed . Rates misquoted, no assistance with flat bed dolly’s.

Robert R. | Expérience générale |
Évaluation :

On pick up Dianna was very helpful. drop off I experienced the worst customer service ever. Fire Lance immoderately. Rude, inpatient, paperwork was more important that the customer in front of him

Leahh E. | Expérience générale |
Évaluation :

The staff was great, the facility was secure, but it was not well-ventilated during painting. My things seemed to off-gas this smell for several days after taking it out, which I'm very sensitive to.

Hailey D. | Premières impressions |
Évaluation :

We went to the Uhaul place at around 4pm and we rented a truck for 24 hours and also a storage unit. He failed to tell us that all the units deny access after 7pm, so we get there with a truck full

Christopher P. | Expérience générale |
Évaluation :

The staff was very friendly.

Bryan P. | Expérience générale |
Évaluation :

No problems whatsoever . Friendly staff and excellent service was provided all the time

Shereice H. | Expérience générale |
Évaluation :

The only problem was it stayed cold during Winter months...I guess that's the benefit of the climate controlled units.

Kathryn M. | Premières impressions |
Évaluation :

Everyone was very polite and professional. We rented both a truck and storage room and were given a tour of the facility and explained the process for getting in and out of the building.

donna c. | Premières impressions |
Évaluation :

The service was fast and the customer service was top notch. Brit and Ben helped us with all of our needs. We will return.

Dean L. | Expérience générale |
Évaluation :

good experience

Chris W. | Premières impressions |
Évaluation :

All staff were very helpful & detailed in their explanations of service options

Antwon A. | Premières impressions |
Évaluation :

N/a

PORSHA K. | Expérience générale |
Évaluation :

The only thing that you had to wait for a long time to be served due to only two people being there and one was a trainee on a busy Saturday. But overall is was ok, I use that storage facility often.

michael a. | Expérience générale |
Évaluation :

This location charged me twice for a unit I had moved our of and even when they refunded me the money charged my card again. I talked with three separate people from this branch about these problems.

wynn l. | Expérience générale |
Évaluation :

Lance and his team are extremely helpful and professional; couldn't have asked for a better overall experience. Truly a great location and courteous staff. Wynn

inika m. | Expérience générale |
Évaluation :

They Charge Me $900 For A Locker I Been Canceled And Signed The Papers For, Had To Cancel My Bank Because Of The Negative $900 Overall Thanks For The Storage But I will Not Come Back

Pam B. | Expérience générale |
Évaluation :

I don't have anything nice to say about your staff at this location

SHONTE R. | Expérience générale |
Évaluation :

I moved from the area had hard time for two years to update my account ... not going to be negative... but management worked with me when they recvd my messages . Here is to a new year and beginnings.

SHELLY H. | Expérience générale |
Évaluation :

Very secure place. Employees where great and I would use this place again if need be.

Saquandreanna W. | Expérience générale |
Évaluation :

.

Kip H. | Réservation |
Évaluation :

Efficient and effective.

Maria F. | Expérience générale |
Évaluation :

Was nice and convient

Alan B. | Expérience générale |
Évaluation :

There was no electric light in the unit. If I didn't bring my own lamp (not just a flashlight but a actual battery operated electrical lamp, I couldn't see beyond 2 feet into the unit.

Essence R. | Réservation |
Évaluation :

I never moved in. The rep didn't have much information for me on the check-in process nor did he have a number or an idea of another location that could better assist me when there are 2 more nearby.

mona g. | Réservation |
Évaluation :

Ev e rybody was great, very helpful and understanding. They treated me and my friends wonderful. Thank you so much!

Shemeka L. | Expérience générale |
Évaluation :

N/A

CONSTANCE L M. | Expérience générale |
Évaluation :

LOCK OUT WITH MY BELONGINGS IN THE HALLWAY AND MY UNIT LEFT OPEN. STAFF VERY RUDE ABOUT IT AND REFUSED TO TRY AND HELP ME. HAPPENED TWICE.WHEN I DO MOVE OUT I WILL NOT USE U-HAUL AGAIN

LEROY B. | Expérience générale |
Évaluation :

A great place

ZAINOT M. | Expérience générale |
Évaluation :

Very convenient

latricia l. | Expérience générale |
Évaluation :

People should be able to access thier storage 24hr

Richard G. | Expérience générale |
Évaluation :

Will be back when needed. Thanks. Thanks

Arjenette C. | Expérience générale |
Évaluation :

Rather not comment.

KRYSTAL B. | Expérience générale |
Évaluation :

I had a basement room and the light in the basement wasn't too bright so it made moving in and out hard. Also when I moved my stuff out I noticed mold on some of my stuff.

james n. | Expérience générale |
Évaluation :

I booked a storage unit that was temperature controlled. I was told one would not be available the DAY OF MOVING and that if i wanted to have a storage id take what i can get. Im 26 and shes uneducate

Briana S. | Réservation |
Évaluation :

Great service

Cynthia M. | Expérience générale |
Évaluation :

It was a convenience for my son.

ERIC B. | Expérience générale |
Évaluation :

I think it's one of the best facility in Richmond area as far that old warehouse feel, maybe in the US I know there are better newer location around.

Keemonie H. | Expérience générale |
Évaluation :

the manager that I usually speak with is very kind, patient and very good listener. her name which is different but it starts with a S. She has a cold right now and I hope she is feeling better.

ROBERT H. | Réservation |
Évaluation :

The sign-up process is more complicated and time-consuming than it needs to be.

chris k. | Réservation |
Évaluation :

The service couldn't have been any better for either our truck rental or the storage room. We plan to continue as a repeat customer.

Trang V. | Expérience générale |
Évaluation :

Reservation for storage does not mean it is available at the time we arrived, both times. Very frustrated! Conf email need to specified the type of storage reserved, size, temp control etc.....

VICTORA D. | Expérience générale |
Évaluation :

Just randomly signing up people for auto pay after they tell you NOT to. Writing down credit card numbers and paying without permission. Nasty location. Extremely rude people. Never answer the phone.

Michael S. | Expérience générale |
Évaluation :

Great experience . Thank you very much

Myranda H. | Expérience générale |
Évaluation :

It was a great experience, moving with Uhaul. Dwight was such an upbeat and professional employee! I can’t wait to come back

George M. | Expérience générale |
Évaluation :

You need to have more employees working during busy times. 1 person getting trucks 2 people behind the counters on a Saturday??????

Morgan R. | Réservation |
Évaluation :

Very friendly staff but very understaffed. I waited in line for 30 minutes just to buy boxes and bubble wrap. There was only one person working inside on a Saturday.

Aaron S. | Expérience générale |
Évaluation :

The storage facility was severely understaffed, with wait times in excess of half an hour for very short lines. The storage facility had an obvious roach infestation and was smaller than listed.

Lizzette C. | Expérience générale |
Évaluation :

Flawless experience

herman b. | Expérience générale |
Évaluation :

no comments

Susan L. | Expérience générale |
Évaluation :

Could not have been a better experience!

claire k. | Expérience générale |
Évaluation :

Access hour is short. When I went to at 8, there were already closed I could not access there. But I am satisfied.

Charles L. | Expérience générale |
Évaluation :

The only reason this worked was because of Sierra. Not sure of the spelling of her name but she was the best.

Cheryl L. | Réservation |
Évaluation :

Friendly and informative customer service.

Sonja L. | Expérience générale |
Évaluation :

Moving is hard but the staff at U haul made it easier with their friendliness and helpfulness,

coleen m. | Expérience générale |
Évaluation :

Should have more desk resources close to closing. Long line to merely check out

Steve P. | Réservation |
Évaluation :

waited in line for an hour to simply ask a question. Charged for a lock I never received Discovered the 24 hr access wasn't real, and we were locked out. Had to abandon a valuable dresser.

Kevin T. | Réservation |
Évaluation :

One person working at the service desk, long lines of frustrated people, customers previously waited on allowed to just come up to the front of the line. My unit still was not ready after all of that

Grace K. | Expérience générale |
Évaluation :

Made our moving a lot easier having this uhaul facility so close. It is well run, clean, efficient with kind and helpful staff. Thank you.

Deborah J. | Expérience générale |
Évaluation :

You had a couple of people that were rude and not helpful

Rebecca L. | Expérience générale |
Évaluation :

Your staff is great and very helpful. Place is clean and well-maintained. Thank you for a great experience!

Barbara M. | Expérience générale |
Évaluation :

At first they thought we had used it for 200 miles @ $1.29 per mile. When in fact we had only driven a round trip of 7 miles. It was adjusted correctly.

June B. | Expérience générale |
Évaluation :

Good!

mark s. | Expérience générale |
Évaluation :

AAAAAAA+++++++

LAVERNE A. | Expérience générale |
Évaluation :

My experience with U-Haul was without complaint.

Non reviews have been submitted for this location.

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