Évaluations des clients U-Haul Moving & Storage at Verona Road

hands. SERVICE WAS GREAT both picking up and dropping off. Did have to shovel a few inches of snow out of trailer before loading material. No big deal.

When I made my reservation I had added 1 dozen furniture pads. In the past the pads were ready in the truck. I left only to find they were not. I had to come back and the associate told me I should have picked them up on the way out the door. How am I supposed to know that if I'm not told? So I picked up a bag and it turns out there are only 6 pads in a bag. The associate never told me to pick up two bags! Then he sold me a lock which did not have a long enough shank to lock the back of the truck! I asked him if he was sure it would fit but it did not. It turned out to be the kind that's appropriate for a storage locker. All in all, a lot of hassle and aggravation. I didn't go back about the lock because I couldn't waste more time and instead used one from home.

Very helpful staff!

Excellent customer service

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

The Management and staff were very helpful and professional it was a pleasure working with them.

Inside personnel are generally unfriendly - I have been here multiple times. The online check in process is time consuming and cumbersome.

Everything was fine.

Be transparent that monthly fees are not prorated

Well. The uhaul trailer I rented leaked all over my stuff. My mattress, along with other belongings, were wet when I went to unload it into a storage unit. Currently dealing with the insurance folks.

The entire process was confusing and difficult and the tires were complete garbage.

Everything went very good - thanks

The staff was wonderful and no problems with the service thank you U haul

Overall a good experience, but a few issues that need to be addressed: Pickup: Another employee working the counter told the gentlemen helping me just to give me the keys and find the truck myself, just because there was one or two people waiting behind me. Pickup was scheduled for 7am which I was there for and other people rolled in shortly after. There were others available to help the other customers and thankfully the gentlemen helping me insisted on showing me where the truck was. The truck itself: Someone left a cup of coffee or something in the cab and was completely frozen when I got in. Just goes to show the truck wasn't actually cleaned between rentals. Secondly, the headlights barely worked so driving in the dark on unlit highways (with a load and to the return) was dangerous. Return/Drop-off: This is where I bring most my issue--I was in the lot at 6:50p when the location closed at 7p so I was cutting it a bit close. When I walked in, there were two or three employees working and one quickly dismissed me to go "return the truck myself" stating that the rental return was closed...but there were still people working and there was nothing posted about "return rental hours". I took this as extremely poor customer service and sheer laziness of the guy who "greeted" me at the door. Not to mention I ended up having issues with the website to complete the return, but eventually worked.

Something that would have made this a perfect rental; I actually needed the tow dolly the night before, after hours. What I wish is that there was a way to get an item after office hours, If you could do EVERYTHING online and either get a code or password to unlock or retrieve the item you wish to rent. Even if, due to the convenience and lack of employee to inspect the item, one had to accept full liability and release U-Haul of responsibility.

I was very happy with my experience overall - the equipment I needed was available, and ready on short order. I also like the location and layout of the Verona Road site. I often bike past on the path and chose this location because of your efforts to be welcoming to path users too! The staff I worked with were professional and personable; I felt like they were part of my team helping me with my moving job. Thanks for being a big help.

On line check in app was confusing. I went inside and they associate who assisted was very helpful, but it would be nice if the online process were easier to navigate.

I had a great experience with Ben and the other guys at the Verona Rd location. They went out of their way to remedy a situation that had started out poorly at a different UHual location. Thanks, guys.

Gas was at 1/3 tank. Took extra time to gas up before I could begin my move. Would be nice to start with a full tank upon pickup.

Cheaper rates ! In town for 3 hours $ 80.00 !

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

Uhaul had changed the location of pick up on me 3 times. When I called to ask why and requested help correcting this someone from Milwaukee responded with she couldn't offer an answer or a solution but repeated to me that she was not from the Madison office. So, either your website is not refreshing quick enough or something is off with the system there. When picking up the vehical a dolly and flatbed was missing from my order. I am glad I checked before leaving as it would have added more money as I paid movers by the hour. This delay also caused me to be later for the movers. I wish someone checked that everythign was set in the truck as ordered as it wasn't busy when I arrvived at the Verona locatoin.

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that’s missing is freight elevators for the 2nd floor. Very impressed.

The staff was busy talking and complaining to each other including more than one f-bomb while talking about other customers that had been in. They were sitting at the counter with their masks on like beards so they could drink tea and eat sunflower seed, which involved putting their hands in their mounts and then touching everything. else around them, including keys -and paperwork they then handed to customers.

Awesome experience. Loved it and would highly recommend the Ubox moving method. Thanks again!

I had done all the logistics on-line with instructions to pick up a van at 6 a.m. in McFarland, 3 miles away. when I got to the parking lot no vehicle, but a change to Verona rd. location. So I drive over to your location and turn on the wi fi for your location which did not work and kept booting me out. Then an employee working to open the site tells me I have to wait until 7 a.m. when he can look me up on a computer. So I sit until 7 a.m. and at 7:25 leave the parking lot. Then above all, I had it until 4 p.m. and already lost two hours and receive a call that I am not back yet at 4 p.m.

The staff is definitely friendly and courteous.

As one of two customers waiting to return trailers, I had to go inside to request assistance for all of us after no Uhaul personnel came out to assist with the equipment return. The Uhaul person who eventually did our check in then approached our vehicle with his face mask down under his chin, and I had to specifically ask him to stop and put his face mask on before approaching further. There is also an expectation that customers back the trailers into the spot where the place wants the trailer parked, despite the facility having tools to allow for trailers to be unhooked and moved into position. Ultimately, it took me longer to check-in the trailer than it did to unload it into a 3d floor apartment.

Altough I reserved the truck, and confirmed everything a day beore. The truck was not avaible I had to get double size truck. I was told due to delay in chek in the truck was given to someo else. I already confrmed everything. they could call me snd inform me before any cancelation.

Excellent customer service at this location. We will use them again.

Your storage is clean, safe and good

Randy was great to us, got us in and out quickly and answered all our questions.

The location and store were great. The man who came out when I brought back the truck was very rude. I was putting the mileage in my phone when he approached the truck. I said, "Can you give me a minute? I'm not ready yet." He said, "then you want to do a self return?" I had him repeat it because I didn't hear. I said, "No, I'm just not ready yet. I'm trying to figure out the mileage.", he stood right there, I was still sitting, basically intimidating me to be done! As I got out, I couldn't find my wallet..I left it at home. I told him that I did & asked what would happen..does he just want me to give him the $8 the chart says I owe? I had 3/4 tank showing. He said, "No. I have to check the mileage and.." I said, "the chart says it's $8..what will happen"? "Well you'll get a fuel surcharge". I said, " Nevermind, I'll go get my wallet". He says, "There's a gas station across the street". ( if I don't have my wallet, how would I pay?! Also, if you supply a chart to follow and the chart says I can expect to pay $8 if there's 3/4 tank left, what's the point of the customer getting the chart?) So I got my wallet, got gas which was $12, not $8. Btw, the tank was *not* Full when I got in it. I noticed that but figured it was faulty equipment & I was about 8 blocks away. So, anyway, now I was really annoyed by everything to be honest. I have been a paying customer for a storage unit for the last 7 years! I've bought and paid to have a tow hitch installed before. I've rented a trailer 3-4 times and hired movers from your website. I pad for a trailer, movers & drove to Texas, then rented a storage unit- drove down a few months later, rented another trailer and drove to WI.! So I'm a long time customer who has paid enough in storage fees to buy a brand new car! Anyway, when I finally got back to Uhaul, the same man came out. I decided to be nice & forget about earlier. So I said a friendly hello. He said it hello back. He looked over the truck then said I drove 80 some miles. I said I did NOT! When I first got in the truck I was unable to read the mileage because the message said "tighten gas cap" which I did but nothing changed. It was when I got ready to leave where I picked up furniture that I could see the mileage & made a note. After I told him that, he lowered it to 72. I said I agree to that. He didn't hear and went on about the odometer and how you can't change what an odometer has...I said louder that I agree to 72 miles & explained at first I was figuring for a one way trip, not 2, but they guessed 45 after I told them I was going further. (I told the guy at the counter that I put 20 miles down but I would now be going further to Janesville, so he put down 45 miles) He snaps, "No YOU put down 45!" I said, "Noooo, THEY put down 45!" Then I outright said, "Why are you talking to me this way?" He wouldn't look at me or apologize, nothing. His tone was better in the last few seconds because we were done. When people come to return the equipment, chances are most are tired, sore, and crabby! There is no reason to add fuel to the fire! I am polite no matter how I feel. I also have to double check everything when it comes to certain things for the simple fact that I'm a woman. I learned that long ago! But your guy was rude from minute one & it was completely uncalled for. He probably assumed I was texting somebody when I was putting in the ending mileage. Maybe he couldn't see that I'm 56! I even told him I was putting down the mileage & that I think I might be overcharged. That's when I realized I forgot my wallet. Anyway, I don't normally tell a company how they did but this time I felt you should know. I don't know if he does this to all women, or assumed I was texting & thought it rude...I really don't know! But after the day I just had, it was the last thing I needed to encounter already being stressed out & in pain! (And a darn good customer). Annette.

Truck was over 3 qts low on oil, front end of truck had newer tire but front end shook and vibrated and pulled to right

The 10 ft can was not in good condition The driver seat adjustment was broken and could it be adjusted Side mirrors which are essential for lane changes and or reversing were so badly adjusted you had the leave the seat and shift front to back to be able to use them Beware the pictures of the actual rental truck They are taken so far from the vechicle that any damage to the vehicle is barely seen in the photos As a result when you drop off the rental the fucking idiot who is one his own at the uhaul store tries to hang existing damage to the hardware on the current rental and an argument ensues Ducking g idiots are hired to work at uhaul so beware uhaul and rent from Ryder truck rental their vehicles are by far superior and maintained unlike the uhaul vehicles which are poorly maintained Pay a little extra and rent from Ryder truck and avoid uhaul since they do not maintain the vehicles and try to pull a fast one when inferior danaged vehicles are returned to this site Remember you get what you pay for Uhaul should be your last choice Mennards even rents fir $19.85 an hour No frills or extras per mile No false fuel tank readings when to pick up the vehicle Generally no idiots at the rental centers either

Ben took extra time and care to help us get our light hook-up working even though he was busy with many other customers. It was much appreciated.

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

The outside return area should include a sign that you need to go in the building instead of waiting for someone to come out.

I did the online thing but the dolly wasn't in the truck and I couldn't find the key. Went into the store and they couldn't find the key either. Went with a different truck of the same size. But switching trucks ended up making check in take longer and be a bit confusing. Overall the truck was good and the workers were friendly, but had a lot of extra waiting because of the confusion of not finding the key. Also the online method could've been better by adding my emergency contact or passport info during initial sign up instead of at check in. I recommend this location mainly because of where it is than anything special about it.

Very good, professional service. Always helpful. Thanks

Need more staff

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

UHaul should rethink their entire customer service process. NEVER, EVER go with them. Pay whatever you can to avoid this horrible service. It may seem reasonable and they are sweet in the store, but they bit us at every corner with changes and incorrect prices. I was assured by the staff in UHaul that I should install a trailer hitch on my car and tow my own things across country for my move. I listened to them, and after hours of distress, nothing worked. I had to use the UBox anyways and received no return for the services paid to UHaul previously. When we came in to exchange for the UBox (since the hitch they installed bottomed out with the trailer below weight on my Audi), the computer systems were down but they ensured me that the price would be $1300 and my belongings would be delivered to Burlington, VT. I never received a call from UHaul, and eventually had to call them to check on my things. I continued to not hear back about the final price until I received an email saying that I would be charged $1650 (with no refund for the services I already paid). After several hours on the phone, the customer service said they could not do anything and directed me to a manager of a store. I couldn't get ahold of any managers for multiple days, I ran in circles to reach them. Although they promised they would not actually charge my card (and continue to deny that they attempted the charge), my card was charged for over $1700 over 3 times which actually caused my card to be shut down. I also received an email from Uhaul informing me that they charged my card (even though they deny charging it). I had never given them this card for this purpose and specifically called and asked them NOT to charge that card and that I would provide payment to a manager when I received a call back. I never, in fact, got that call back. I then received an email that my goods had been delieverd to Plattsburgh, NY instead of Burlington. I ended up having to pay $1700. I was refunded nothing and I had to drive and pick up the UBox myself and then bring it back to drop it off again at the place over 2 hours away in Plattsburgh. Uhaul has provided no explanation or care for their complete lack of customer service and failure to provide what they promised. I have tried multiple times to call and file formal complaints and each time the complaint disappears and they cant find it the next time I call. I will never ever come back to this establishment.

Make sure the vehicles are safer to operate. Alignment was off and the steering was very suspect. We had to keep it at 60 mph top speed on the highway. Luckily we didn't have to move far.

I am being charged over $1,000 for a $168 quote. What a joke UHaul is

I was told to by other waiting customers to use the app for check out because the line was so long. I was grateful my daughter helped me. Morale or staffing problem at uhaul? Or just my bad luck?

Communication at this uhaul has been completely lacking. From the date I scheduled a pick up months ago, to the night of my return, there has been nothing but miscommunication on uhauls end. Long wait times and a lack of concern/urgency. I am thankful I will not be needing to reserve any uhaul products anytime soon.

Offer electric powered trucks. Convert to 100 % clean, renewable energy. Kudos to staff for following Covid19 CDC recommened safety protocols.

Awufu customer service.

I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.

Have more employees to prevent long waiting lines.

The young man that waited on me was outstanding!! He was very personable, professional, and helpful!!!

Wait times at counter on arrival longer than expected.

I would not recommend the West side location. Reserved a 10 footer the night before and in the morning was running 30 behind so called and switched pickup time to 9:30. Get there and was told my reservation was canceled and put to the Park street location. The west side didn't have my 10 foot truck available and he didn't know why it was canceled, park street also didn't have any. Andy found one at the Verona location and had them reserve a 15 footer for me at the 10 foot rate and reduced the mile to $.39 a mile. I get to Verona and they have no 15 footers available we call Andy and they talk finally got a truck due to Wayne! Wayne and Na'te at the Verona road location were amazing!!

Give the driver a brief tutorial on operating the vehicle. Be clearer about the end time of the reservation at the time the reservation is made.

If anyone reading this message has an opportunity to do business with U-Haul RUN - as fast and as far as you can run. This company has the WORST communication, WORST service, WORST track record of doing what it says it is going to do. I will spare you the details but no that anything you contract with U-Haul to do will not be honored as agreed to and getting it straightened will require an act of Congress, God, or both.

Do not charge an after hours return fee when I returned the truck before the 7 pm closing time. Very disappointed.

Unfortunately one individual can destroy a good customer service. Make sure that you have always someone for returns.

It's pretty shady to charge per mile and expect the customer to fill up the gas, and especially to leave that out of the advertising until the customer is at the store.

Online check-in was easy. When I arrived, the staff was friendly and had me in the truck in less than five minutes.

Check in guy was a real a__hole!!!I waited in the check in area,first in li8ne for 20 minutes before he came out.He then went to the truck behind me and started to check them in.I asked him what was up and he got beligerent and said he did not see the truck?????Is that your job,and how can you not see a moving truck parked,lights on waiting,but could see the truck behind it.

All went well and staff was friendly and helpful

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

The heater in the van didn't work. There were other confusing functions to the van that need additional work in explaining or eliminating (e.g., interior lighting control, Tow Haul default function, etc.)

The process was confusing. The information online wasn't clear. I didn't know when I chose the time and distance whether we would be charged for only the distance we actually travelled or the distance I put in Online regardless of how far we actually travelled. I didn't know if we could keep the truck longer if we needed to. It wasn't clear what the checkin/pickup process was. There should have been clear written instructions before we started the process. We didn't know how long it would take so we got the truck later than expected and we didn't know we would have to provide the number of a person to call at time of pick up so we had to scramble to find someone who was able to take a phone call right then. For returning the truck we decided to just try talking to a person instead of figuring out what the online instructions were but we stood there for a while wondering if we were in the right place before anyone came out. So very detailed written instructions (and video to cover all types of learners) explaining step by step what we would do at time of drop off and pick up before clicking “I'm ready to pick up my truck” would make the whole thing much better.

Have more people working so lone doesn't get so long. I was able to complete my rental fairly easy, as no one was in line. However, when I went back in to ask a question, there was a line and I had to wait just to have it answered.

Dwayne Collins and Harry Omartian were HUGE helps and did a great job with customer service and making sure I had everything I needed. I appreciate their help!

Do a better job of informing of equipment text to website before leaving location.

Will always come back to store my personal belongings again.

The young man who helped me in the process was excellent. He was precise, helpful, polite, clear in his directions, efficient. I could not have asked for anything better. I don't know his name but he deserves getting positive recognition for the way he carried out his duties and interacted with his customer. Very service oriented which is highly important to me. Thank you.

The best professional customer service. I will be using them n recommending them to everyone.

Great customer service.

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

They failed to have a truck that I reserved ready. Can’t get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

1-initially you gave me a unit on second or third floor. I’m 50, I can’t hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn’t charge me the 10 minutes I went over for the truck rental. And my card didn’t work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

My only issue was that it said it was a first floor split level. So it’s on a second floor and had to climb stairs. I didn’t realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Very helpful staff. They also did a good job with Covid 19 protections.

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don’t state that. Very unfortunate, especially during Covid times when things are tougher on people

Staff was friendly and check in was easy. Only issue was that I didn’t realize that a 1st floor split unit was not on the ground floor. Instead they should just say it’s on the 2nd floor. I’ve never rented a storage unit before so I have learned a few things.

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

At this location you could use more employees at times. Adam does a great job for how many employees he has.

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can’t speak clearly and gave me wrong info twice.

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I’ve experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

I was very satisfied with my services from U-Haul. I will for sure use you again.

It would be nice if there was a prorated fee for move-out before the monthly due date.

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 👍

It's great and easy and affordable

Great job

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

I appreciated the quick check out process.

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Thanks!

Clean and convenient.

Good services.

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

Thank you!

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

👍

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

CSR was very robotic, telling me all the rules & regs, what kind of lock I’m REQUIRED to use (although none were in stock to sell me, so “get one somewhere else”). Don’t feel like a valued customer...

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.

I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.

College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.

Thank you!

I’ve used the facility for years. I’ve never been disappointed.

Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.

Convenient

It was just what we needed

Ben was extremely helpful and went above and beyond for us!

Good location and service.

Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.

Adam was very helpful, attentive, and patient

They seem a little understaffed, but their service was very good and they're attitude was great!

My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful

A nice place

We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.

Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.

After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!

They help me out with everything, highly recommended

thanks for keeping my stuff safe :D

Very satisfied with this place of storage!!

Staff are friendly and helpful and keep the facilities clean.

Good experience

I thought the staff was amazing.

Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.

Nicole's service was professional and outstanding.

The staff at this store are especially helpful and respectful.

Thanks!

Very good experience

Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.

Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.

Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.

Thank you for a great place for storage.

Used UBox for Delivery

Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now

No problems; people were easy to work with; the service was on time and the rental unit was in good condition.

Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.

everyone was very helpful and friendly!! thank you very much!!! :)

Wonderful communication and customer service!

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

None

Nothing

Staff was friendly and made sure everything was taken care of before leaving us with the unit.

Staff were ALWAYS helpful and friendly.

We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!

Great convenient storage

no comment

Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.

We would use again for temporary storage.

Clean, secure, well lit

Great facility with a fantastic staff!

I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 😡

After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.

The facility was well lit and clean. The employees was all friendly and nice with smiles.

Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!

The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.

Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.

Nice

Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!

The delivery driver was very helpful and came on time for pick up and drop off.

The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.

Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.

The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.

Great

We stored there for 3+ years and it was a good experience.

I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.

Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.

Very confusing website, not updated regularly.

I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!

Na

Everything was great!

Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.

Customer service was excellent.

lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.

customer service people were helpful and friendly

I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!

The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Thank you.

Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!

No complaints at all. Just needed a bigger locker and one a little closer to home.

My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.

Staff here are very helpful.

Safe secure storage .

This location was very helpful and processed our u-box order with ease!

Everything was seamless and easy

1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take

.

My experience with U haul was positive.

Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!

Had a space there for one year, coming in and out frequently. Was very satisfied on every level.

Storage unit was great and the manager was Awesome!