Customer Reviews for U-Haul Moving & Storage at Verona Road

Évaluation :

4

Check the tires on the vehicles

Évaluation :

3

My problem was I was told I would pick up the Uhaul truck in Madison at this location. The night before I was to pick up the truck I received a call stating my pick up was 80 miles away. Uhaul should communicate that the established pick up location is actually probably not the pick up location so customers can make arrangements to drive hours away. I had to rent the truck for an extra day to go get it. Otherwise my rental was smooth.

Évaluation :

2

You did not honor the location I requested. This caused me to drive 4x further than I initially expected, greatly increasing my mileage and fuel costs. All that the employees would offer was changing my rental to the weekday rate, which means my mileage cost was still over 3x what it would have been if the truck has been picked up from the location I selected I do not intend on renting from U-Haul again.

Évaluation :

5

These guys were great, but U-Haul didn't send an email or any notification that they changed the dropoff location from the original contract. Wasted time first going to the original location. Please, PLEASE notify customers via email/text if the dropoff details change. It's 2022

Évaluation :

5

The young man who helped me was kinda and professional (didn't get a name 😞

Évaluation :

5

Nothing, Your service is great!!!!

Évaluation :

5

Thanks for always being available for my trailers need. I always tell everyone that a cost efficient way of owning a trailer is renting from U-Haul.

Évaluation :

5

Everyone was always helpful when i had questions or needed help. The only negative concern is your phone tree ... When you want or follow up with a local staff calls handled remotely.... Going through a step and even they can not find the local individual... Careful too not get too lean !!!

Évaluation :

5

Best Customer service!

Évaluation :

1

If you say that you will give a $50 credit if the location does not have the equipment, then you should honor it. I was told I made a "Class 2" reservation and that the $50 was only relevant for "Class 1" reservations. I would also have liked to be notified earlier than the night before @5:30pm I would not be getting any equipment for pickup in less than 24 hours (9:00am the next day)

Évaluation :

4

Equipment was old but otherwise clean with what appeared to be new or newish tires. Staff were helpful and attentivre.

Évaluation :

5

I ended my storage principally because I am in the process of reducing my personal effects and monthly costs. I am editing a lifetime (67 years) of pictures and photography equipment. My family have distributed my parents' belongings and all that left was my stuff. My pictures and negatives are in good order which attests to the fine quality of your facilities. Merci.

Évaluation :

3

The truck turn in was entirely full with no instruction on where to leave the truck.

Évaluation :

5

The staff here was very helpful and professional. I highly recommend this site.

Évaluation :

5

Very friendly staff

Évaluation :

4

There were some trucks parked at the entrance

Évaluation :

2

Drop off was easy. The one representative would only say “there is nothing I can do for you” without even looking into the issue. Pick up location ended up an hour and a half away from my moving location. Losing three hours of moving time just seemed uncalled for.

Évaluation :

4

I'm speechless. This was definitely an improvement from a previous encounter. Many thanks to the young man who service me for my UHaul rental.

Évaluation :

3

There needs to be serious consideration of the mobile pickup/drop off. We came to pick our truck up at 5 am and because the lock box wasn't working, we had to wait for the store to open. Huge waste of time and very frustrating. Please consider making the lock boxes digital so customer service can actually do something when we call.

Évaluation :

4

The van had electrical issues.

Évaluation :

2

My reservation time and location was moved without notifying me. This caused for my moving plans to cancel. Very disappointed..

Évaluation :

3

operators at the local store might be short staff when each time i call they don't answer. The ending of the monthly rental could be prorated instead of having almost a month of charge if you cancel in the middle of the month.

Évaluation :

5

Extremely clean easy to use trailer.

Évaluation :

4

I don't know his name, but they guy who initially rented me the trailer was the best customer service person I have met in a long time. Friendly, honest and helpful. Even while telling me and the person in front of me when I returned of the unavailability of the trucks, he did so professionally and seemed to understand the impact it had on our day. He gets 5 stars. Dropping off was a little more difficult but the person handling that was clearly overwhelmed with UHaul corporate office on the phone and did the best she could.

Évaluation :

4

When returning a U-Haul back to the store... it asks is it ready for the next family, and the state that my trailer was in it was clearly not ready it had loads of matted down grass it had to be blown out and kicked out and scraped out so obviously it wasn't ready. Although I wouldn't think this is a deal breaker I just wouldn't want to be the guy who would have to clean up someone else's mess. I also had concerns about the dirty grass, since I had to put my clean furniture in the trailer but I had the guys blow it out to the best they could with a blower but it would have been nice to have a nice clean trailer to start with.

Évaluation :

5

Good help setting it up. Friendly and fast.

Évaluation :

5

Air conditioning did not work at all. Low mileage vehicle ... should be under warranty. Certainly not expected.

Évaluation :

5

Easy breezy!

Évaluation :

5

Continue to hire employees like the one working today. He had excellent customer service skills.

Évaluation :

5

Eric was ready and waiting for outside return. Offered discount for the water leak (which helped due to three storms during move). No damage just continual water cleanup.

Évaluation :

2

My reservation was changed from a different location to this one without notifying me until I showed up at my chosen location. I should be notified in advance if the pick up location is changed.

Évaluation :

5

The employees were very friendly! The transition went smoothly, I was very pleased with the service!

Évaluation :

4

No furniture pads were included. Movers waited an hour for the uhaul container to be loaded.

Évaluation :

5

Anne the general manager of the UHaul location that day, was truly great and made what was turning into a bad moving day, into a good experience (if you can call moving and storing things fun). She took time to help me find a different locker that was more convenient and what we needed, she was extremely helpful, pleasant and courteous despite what seemed like being understaffed, extremely busy and it was over 90 degrees outside. The UHaul experience has definitely gotten better over the years, but the great online tools combined with someone like Anne made for an above average transaction and experience.

Évaluation :

4

I would be nice to have elevators for those who have units on upper levels. Some folks can't walk up and down stairs.

Évaluation :

5

the rental experience was excellent, and Ann the general manager I think, despite her being obviously very busy and 90 plus degrees and etc, was amazingly gracious, professional and helpful ... the only thing you could do to improve experience for next customer is not under her control, but our moving helpers experience was a fiasco .. ended up having to do everything ourselves and we are both in our late 60's and I have back issues and just off chemo ... was an awful transaction badly handled and managed by the UHaul sponsored movers, again, not the fault of the folks at Verona Road

Évaluation :

5

The truck has poor at best A/C and shook so bad that it was hard to look at the mirrors

Évaluation :

5

Although the equipment was in good shape, I realized when I got it home there where a number of penny nails in it. I pulled out 10, but unknown how many came out on the way home.

Évaluation :

5

very nice location

Évaluation :

5

Very helpful gentlemen who helped me On 7/17. Moving is so stressful, and they made it as seamless as possible. Even when a slight issue occurred with my truck rental/fuel, they did everything possible to make sure my day didn't get more stressful, and that I left with a smile. It's like they wanted to ensure I was happy. Thank you gentlemen!

Évaluation :

5

No clear drop-off location for trailers after-hours

Évaluation :

2

Can was dirty. Clerk screwed me over with lies about file usage. I drove a total of 11 miles, as indicated on my receipt. I put in a gallon of gas on my way to drop it off. He said I was low on gas and charged me for two more gallons. What the hell. The van gets three miles per gallon? Typical lies to gouge more money out of customers. How can they tell exactly how much gas is in the vehicle?

Évaluation :

4

The drop off process was not good. I pulled into the equipment drop off area and no one came out to help so I unhooked the trailer from my hitch. When I was done, someone came up to me and said they wanted me to pull the trailer back to the trailer area. I told him I was already done. He got mad and stormed off. I went inside to check out and two guys were behind the desk talking, they could have come out and told me or helped. Made me feel like I did something wrong when I was only following your signs.

Évaluation :

5

Awful smell in the cab, but not a deal breaker .

Évaluation :

3

i was charged for gas however i filled up tank of the rental truck w gas before return. yet i was charged for gas. Now I have to work to get refunded the wrong charge. hard to trust

Évaluation :

4

Uhaul not making a last minute changes to reservation. We had to travel much farther to pick up the equipment. It cost us more in drive time and wasted gas. Lost valuable time in moving due to tg last minute change.

Évaluation :

5

You can tell me my truck was at this location instead of the location I picked and the location on my paperwork. Not good that I was not notified of the location change. I should have been texted or emailed on this. That was not professional.

Évaluation :

1

Trailer was not available even with reservation. Next location also didn't have it until hours later.

Évaluation :

5

Directions on getting out of parking lot. It's a maze!

Évaluation :

4

24 hr Return did not work and I did not get email copy of final contract

Évaluation :

4

Merci

Évaluation :

3

You had lots of equipment issues on Friday July2.

Évaluation :

5

Good that U-Haul representative checked stop lights and turning lights on trailer before I left the store with trailer attached.

Évaluation :

4

No concerns

Évaluation :

5

Very smooth pickup and dropoff process

Évaluation :

3

There were multiple cases where UBox seemed to lose track of the box. At one point they told me the box was on its way, when it was still sitting in my driveway. There were multiple attempts to pick up the box before the agreed upon pick up date.

Évaluation :

3

When I returned the vehicle I put gas in it. I have a picture showing the gas gauge is at the level it was at when I took the vehicle. They are claiming it was less. I would like a refund for the gas and respectfully an additional $10 due to the inconvenience.

Évaluation :

4

Not always clean. And there is a strong odor near units 1835-1838. Possibly a dead rodent. Should be investigated as the odor was not there prior to July 1st.

Évaluation :

5

Jenna was very helpful and extremely professional, she helped me at a very hard time and the ease and convenience was greatly appreciated.

Évaluation :

5

Associate helping me secure a storage space was very helpful, I had attempted to do online but was unable, he was able to get me size i needed & check in was easy. Very much appreciated, highly recommend this facility.

Évaluation :

4

Very nice and intelligent young man he explained everything to the fullest I appreciate him thank you

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Not happy with customer service and the way we were treated when we tried to pay on bill and kept being put of till final bill and we're over charged plus fraudulent use of drivers name on bill instead of the person who paid initially we will be filing for mediation for all the emotional damage inflicted on me and my girlfriend

Évaluation :

5

Anne and her staff at Verona Rd U-Haul are #1 in my book!!

Évaluation :

5

Merci.

Évaluation :

5

The guys at the desk were very helpful and friendly

Évaluation :

4

Staff was very helpful and nice

Évaluation :

5

They were all exceptionally great over all

Évaluation :

5

Bien

Évaluation :

4

My only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.

Évaluation :

5

Very easy process!

Évaluation :

4

My only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.

Évaluation :

5

I always turn to U-Haul whenever I am facing a turn in my life or when helping others with theirs. Not all these many changes were easy, but at every turn U-Haul people have gotten me through with ease, generosity and respect.

Évaluation :

5

This is a great uhaul place. Also rented a truck here and the process was great also. People were helpful and good. My wife used a uhaul weekly for her job for a couple years, and my son worked at a uhaul location for a summer and this is the best one we have seen.

Évaluation :

5

Great staffs and wonderful helping

Évaluation :

5

Anne rocks! Great experience, with a pleasant staff.

Évaluation :

1

The move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.

Évaluation :

4

Our one complaint is that the entryway was very bumpy and not well maintained. It made it difficult to maneuver in and out of the building.

Évaluation :

5

Anne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier.  Aaron Norvell - Exact Sciences

Évaluation :

5

General Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted Petith

Évaluation :

5

Never used storage unit. Thank you.

Évaluation :

5

Excellent service thanks

Évaluation :

4

Nice facility

Évaluation :

5

By having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!

Évaluation :

1

U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.

Évaluation :

5

I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.

Évaluation :

3

The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering 'invalid'. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating

Évaluation :

5

Thank you. Excellent facility and team.

Évaluation :

2

I made my reservation online and was told I'd get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn't a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn't get in quickly as we had planned. Very upset that the reservation number 'wasn't valid' then annoyed that I had to restart all over online. Complete was of time. I'm thankful I only need to use the storage for a short amount of time.

Évaluation :

3

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Évaluation :

3

INVEST IN AN ELEVATOR!!! Please.

Évaluation :

5

Merci

Évaluation :

5

Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.

Évaluation :

1

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Évaluation :

4

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

Évaluation :

2

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Évaluation :

5

The Management and staff were very helpful and professional it was a pleasure working with them.

Évaluation :

3

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

Évaluation :

5

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that's missing is freight elevators for the 2nd floor. Very impressed.

Évaluation :

5

The staff is definitely friendly and courteous.

Évaluation :

5

Your storage is clean, safe and good

Évaluation :

5

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Évaluation :

4

Need more staff

Évaluation :

5

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Évaluation :

5

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Évaluation :

5

Will always come back to store my personal belongings again.

Évaluation :

5

The best professional customer service. I will be using them n recommending them to everyone.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.