Évaluations des clients U-Haul Moving & Storage at Verona Road
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Verona Road
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Scott H. le
Insuring that the fuel gauge is in proper operating condition
Vernon B. le
The location was fine, but I got charged significantly more than I thought I would because the customer service person I talked to over the phone misinformed me and I would have gladly returned the truck earlier.
Stephen M. le
Love working with you guys. I need to rent equipment, trailers, trucks etc. about 4 or 5 times per year. You're always there. Thanks for you help keep up the good work. Steve Meyer
Kevin K. le
Make sure return technology functions
Jacob G. le
This was the first time my husband and I had ever rented a uhaul, and it was a pretty easy and self-explanatory process. We were pleased.
Vernon A. le
When calling in person needs to know where equipment is available instead of me going three places before I was able to pick up the rental equipment
JUAN R. le
I left a pair of expensive sunglasses in the truck when I returned it. I called them the next day and told them, the person that answered the phone told me that the truck was still on the lot, he went to look for the glasses in the truck and came back to the phone to tell me he has found them and would hold them for me, I came back and got them, happy customer.
Sarah S. le
The guy who checked us out and back in upon return was great, thank you for your excellent communication and speedy service.
Thomas E. le
CSR was very robotic, telling me all the rules & regs, what kind of lock I’m REQUIRED to use (although none were in stock to sell me, so “get one somewhere else”). Don’t feel like a valued customer...
Margaret Z. le
website is somewhat confusing; I was trying to rent from a different location; it worked out though.
Margaret M. le
The after-hours return was difficult. My phone could not get a signal, so I was unable to do the return electronically and had to root up an employee.
Mary V. le
Very happy a very smooth move.
kathy F. le
Females were great!!!!!
rick O. le
Reserved a 26ft truck for two days and when I showed up to pick it up was told I couldn’t have it as it was double booked. Only truck available was 15ft made for a very difficult and multiple trip move
Douglas C. le
Jasmine was fantastic to work with!
Heidi P. le
Uhaul representatives give out wrong and false information.
Tim B. le
Keep up the great work!
DELORES W. le
Nothing
Jude S. le
The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.
Mohamed H. le
Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.
Zakiya C. le
I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.
susan r. le
College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.
Gary K. le
Thank you!
HOWARD S. le
I’ve used the facility for years. I’ve never been disappointed.
Paul O. le
Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.
Jim G. le
Convenient
Elizabeth G. le
It was just what we needed
Domianna L. le
Ben was extremely helpful and went above and beyond for us!
Paul J. le
Good location and service.
Mark A. le
Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.
Stephanie S. le
Adam was very helpful, attentive, and patient
ANN S. le
They seem a little understaffed, but their service was very good and they're attitude was great!
Lamonte C. le
My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful
Joshua S. le
A nice place
sally v. le
We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.
Ricardo V. le
Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.
Denis B. le
After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!
Mabel V. le
They help me out with everything, highly recommended
KRISTOFFER G. le
thanks for keeping my stuff safe :D
Cheryl M. le
Very satisfied with this place of storage!!
Judi M. le
Staff are friendly and helpful and keep the facilities clean.
carlos j m. le
Good experience
HEIDI JO D. le
I thought the staff was amazing.
Erik S. le
Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.
James S. le
Nicole's service was professional and outstanding.
JoAnn B. le
The staff at this store are especially helpful and respectful.
Iran R. le
Thanks!
PATRICK O. le
Very good experience
kristen m. le
Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.
Timothy F. le
Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.
Kristen P. le
Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.
MARY E. le
Thank you for a great place for storage.
Thomas L. le
Used UBox for Delivery
Ricardo V. le
Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now
PAULA P. le
No problems; people were easy to work with; the service was on time and the rental unit was in good condition.
Timothy F. le
Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.
Amy S. le
everyone was very helpful and friendly!! thank you very much!!! :)
Gayle H. le
Wonderful communication and customer service!
Michelle K. le
Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.
George D. le
None
George D. le
Nothing
Chrystal W. le
Staff was friendly and made sure everything was taken care of before leaving us with the unit.
Peter K. le
Staff were ALWAYS helpful and friendly.
Caitlyn S. le
We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!
Nan Z. le
Great convenient storage
darrell B. le
no comment
Jacquelyn B. le
Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.
Sarah L. le
We would use again for temporary storage.
Janice W. le
Clean, secure, well lit
Charlene S. le
Great facility with a fantastic staff!
Chanita F. le
I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 😡
LINDA A. le
After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.
Earl R. le
The facility was well lit and clean. The employees was all friendly and nice with smiles.
Michele B. le
Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!
Herbert L. le
The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.
Valerie K. le
Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.
Reginald L. le
Nice
Stuart T. le
Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!
Christina K. le
The delivery driver was very helpful and came on time for pick up and drop off.
ERNEST P. le
The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.
Kevin F. le
Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.
Hilda S. le
The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.
nay h. le
Great
JEFF Q. le
We stored there for 3+ years and it was a good experience.
Arianne T. le
I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.
Casey C. le
Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.
Herbert L. le
Very confusing website, not updated regularly.
Christopher P. le
I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!
Jonathan H. le
Na
EMILY S. le
Everything was great!
ANGELO M. le
Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.
Gina K. le
Customer service was excellent.
David J. le
lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.
Brett G. le
customer service people were helpful and friendly
caryn m. le
I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!
Laura o. le
The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Thank you.
James R. le
Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!
ERIC C. le
No complaints at all. Just needed a bigger locker and one a little closer to home.
MICHELLE N. le
My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.
Todd L. le
Staff here are very helpful.
Jim J. le
Safe secure storage .
chris b. le
This location was very helpful and processed our u-box order with ease!
Emma M. le
Everything was seamless and easy
AXEL C. le
1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take
Saul S. le
.
Sandy D. le
My experience with U haul was positive.
brian m. le
Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!
Stefanie R. le
Had a space there for one year, coming in and out frequently. Was very satisfied on every level.
felicia m. le
Storage unit was great and the manager was Awesome!