Évaluations des clients U-Haul Moving & Storage at Verona Road

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Verona Road

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ANNETTE K.
Évaluation :

The location and store were great. The man who came out when I brought back the truck was very rude. I was putting the mileage in my phone when he approached the truck. I said, "Can you give me a minute? I'm not ready yet." He said, "then you want to do a self return?" I had him repeat it because I didn't hear. I said, "No, I'm just not ready yet. I'm trying to figure out the mileage.", he stood right there, I was still sitting, basically intimidating me to be done! As I got out, I couldn't find my wallet..I left it at home. I told him that I did & asked what would happen..does he just want me to give him the $8 the chart says I owe? I had 3/4 tank showing. He said, "No. I have to check the mileage and.." I said, "the chart says it's $8..what will happen"? "Well you'll get a fuel surcharge". I said, " Nevermind, I'll go get my wallet". He says, "There's a gas station across the street". ( if I don't have my wallet, how would I pay?! Also, if you supply a chart to follow and the chart says I can expect to pay $8 if there's 3/4 tank left, what's the point of the customer getting the chart?) So I got my wallet, got gas which was $12, not $8. Btw, the tank was *not* Full when I got in it. I noticed that but figured it was faulty equipment & I was about 8 blocks away. So, anyway, now I was really annoyed by everything to be honest. I have been a paying customer for a storage unit for the last 7 years! I've bought and paid to have a tow hitch installed before. I've rented a trailer 3-4 times and hired movers from your website. I pad for a trailer, movers & drove to Texas, then rented a storage unit- drove down a few months later, rented another trailer and drove to WI.! So I'm a long time customer who has paid enough in storage fees to buy a brand new car! Anyway, when I finally got back to Uhaul, the same man came out. I decided to be nice & forget about earlier. So I said a friendly hello. He said it hello back. He looked over the truck then said I drove 80 some miles. I said I did NOT! When I first got in the truck I was unable to read the mileage because the message said "tighten gas cap" which I did but nothing changed. It was when I got ready to leave where I picked up furniture that I could see the mileage & made a note. After I told him that, he lowered it to 72. I said I agree to that. He didn't hear and went on about the odometer and how you can't change what an odometer has...I said louder that I agree to 72 miles & explained at first I was figuring for a one way trip, not 2, but they guessed 45 after I told them I was going further. (I told the guy at the counter that I put 20 miles down but I would now be going further to Janesville, so he put down 45 miles) He snaps, "No YOU put down 45!" I said, "Noooo, THEY put down 45!" Then I outright said, "Why are you talking to me this way?" He wouldn't look at me or apologize, nothing. His tone was better in the last few seconds because we were done. When people come to return the equipment, chances are most are tired, sore, and crabby! There is no reason to add fuel to the fire! I am polite no matter how I feel. I also have to double check everything when it comes to certain things for the simple fact that I'm a woman. I learned that long ago! But your guy was rude from minute one & it was completely uncalled for. He probably assumed I was texting somebody when I was putting in the ending mileage. Maybe he couldn't see that I'm 56! I even told him I was putting down the mileage & that I think I might be overcharged. That's when I realized I forgot my wallet. Anyway, I don't normally tell a company how they did but this time I felt you should know. I don't know if he does this to all women, or assumed I was texting & thought it rude...I really don't know! But after the day I just had, it was the last thing I needed to encounter already being stressed out & in pain! (And a darn good customer). Annette.

Tracy B.
Évaluation :

Truck was over 3 qts low on oil, front end of truck had newer tire but front end shook and vibrated and pulled to right

STEPHEN F.
Évaluation :

The 10 ft can was not in good condition The driver seat adjustment was broken and could it be adjusted Side mirrors which are essential for lane changes and or reversing were so badly adjusted you had the leave the seat and shift front to back to be able to use them Beware the pictures of the actual rental truck They are taken so far from the vechicle that any damage to the vehicle is barely seen in the photos As a result when you drop off the rental the fucking idiot who is one his own at the uhaul store tries to hang existing damage to the hardware on the current rental and an argument ensues Ducking g idiots are hired to work at uhaul so beware uhaul and rent from Ryder truck rental their vehicles are by far superior and maintained unlike the uhaul vehicles which are poorly maintained Pay a little extra and rent from Ryder truck and avoid uhaul since they do not maintain the vehicles and try to pull a fast one when inferior danaged vehicles are returned to this site Remember you get what you pay for Uhaul should be your last choice Mennards even rents fir $19.85 an hour No frills or extras per mile No false fuel tank readings when to pick up the vehicle Generally no idiots at the rental centers either

Travis D.
Évaluation :

Ben took extra time and care to help us get our light hook-up working even though he was busy with many other customers. It was much appreciated.

Mary T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

mary k. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H. | Premières impressions |
Évaluation :

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Marc W.
Évaluation :

The outside return area should include a sign that you need to go in the building instead of waiting for someone to come out.

Kevin S.
Évaluation :

I did the online thing but the dolly wasn't in the truck and I couldn't find the key. Went into the store and they couldn't find the key either. Went with a different truck of the same size. But switching trucks ended up making check in take longer and be a bit confusing. Overall the truck was good and the workers were friendly, but had a lot of extra waiting because of the confusion of not finding the key. Also the online method could've been better by adding my emergency contact or passport info during initial sign up instead of at check in. I recommend this location mainly because of where it is than anything special about it.

Gary U.
Évaluation :

Very good, professional service. Always helpful. Thanks

Bradley S. | Premières impressions |
Évaluation :

Need more staff

Roberta G. | Premières impressions |
Évaluation :

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

ALENNA B.
Évaluation :

UHaul should rethink their entire customer service process. NEVER, EVER go with them. Pay whatever you can to avoid this horrible service. It may seem reasonable and they are sweet in the store, but they bit us at every corner with changes and incorrect prices. I was assured by the staff in UHaul that I should install a trailer hitch on my car and tow my own things across country for my move. I listened to them, and after hours of distress, nothing worked. I had to use the UBox anyways and received no return for the services paid to UHaul previously. When we came in to exchange for the UBox (since the hitch they installed bottomed out with the trailer below weight on my Audi), the computer systems were down but they ensured me that the price would be $1300 and my belongings would be delivered to Burlington, VT. I never received a call from UHaul, and eventually had to call them to check on my things. I continued to not hear back about the final price until I received an email saying that I would be charged $1650 (with no refund for the services I already paid). After several hours on the phone, the customer service said they could not do anything and directed me to a manager of a store. I couldn't get ahold of any managers for multiple days, I ran in circles to reach them. Although they promised they would not actually charge my card (and continue to deny that they attempted the charge), my card was charged for over $1700 over 3 times which actually caused my card to be shut down. I also received an email from Uhaul informing me that they charged my card (even though they deny charging it). I had never given them this card for this purpose and specifically called and asked them NOT to charge that card and that I would provide payment to a manager when I received a call back. I never, in fact, got that call back. I then received an email that my goods had been delieverd to Plattsburgh, NY instead of Burlington. I ended up having to pay $1700. I was refunded nothing and I had to drive and pick up the UBox myself and then bring it back to drop it off again at the place over 2 hours away in Plattsburgh. Uhaul has provided no explanation or care for their complete lack of customer service and failure to provide what they promised. I have tried multiple times to call and file formal complaints and each time the complaint disappears and they cant find it the next time I call. I will never ever come back to this establishment.

Joe V.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike T.
Évaluation :

Make sure the vehicles are safer to operate. Alignment was off and the steering was very suspect. We had to keep it at 60 mph top speed on the highway. Luckily we didn't have to move far.

JOSEPH B.
Évaluation :

I am being charged over $1,000 for a $168 quote. What a joke UHaul is

Mark P.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE L.
Évaluation :

I was told to by other waiting customers to use the app for check out because the line was so long. I was grateful my daughter helped me. Morale or staffing problem at uhaul? Or just my bad luck?

Henry I.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

Willie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Anson W.
Évaluation :

Le client n'a pas laissé de commentaire.

TONY M.
Évaluation :

Communication at this uhaul has been completely lacking. From the date I scheduled a pick up months ago, to the night of my return, there has been nothing but miscommunication on uhauls end. Long wait times and a lack of concern/urgency. I am thankful I will not be needing to reserve any uhaul products anytime soon.

Frederick E.
Évaluation :

Offer electric powered trucks. Convert to 100 % clean, renewable energy. Kudos to staff for following Covid19 CDC recommened safety protocols.

BERGENE B.
Évaluation :

Awufu customer service.

SEBASTIAN Z.
Évaluation :

I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.

Todd B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY J.
Évaluation :

Have more employees to prevent long waiting lines.

Scott N.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry J.
Évaluation :

The young man that waited on me was outstanding!! He was very personable, professional, and helpful!!!

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

William S.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW T.
Évaluation :

Wait times at counter on arrival longer than expected.

Katrice M.
Évaluation :

I would not recommend the West side location. Reserved a 10 footer the night before and in the morning was running 30 behind so called and switched pickup time to 9:30. Get there and was told my reservation was canceled and put to the Park street location. The west side didn't have my 10 foot truck available and he didn't know why it was canceled, park street also didn't have any. Andy found one at the Verona location and had them reserve a 15 footer for me at the 10 foot rate and reduced the mile to $.39 a mile. I get to Verona and they have no 15 footers available we call Andy and they talk finally got a truck due to Wayne! Wayne and Na'te at the Verona road location were amazing!!

chloe P.
Évaluation :

Give the driver a brief tutorial on operating the vehicle. Be clearer about the end time of the reservation at the time the reservation is made.

Maureen C.
Évaluation :

If anyone reading this message has an opportunity to do business with U-Haul RUN - as fast and as far as you can run. This company has the WORST communication, WORST service, WORST track record of doing what it says it is going to do. I will spare you the details but no that anything you contract with U-Haul to do will not be honored as agreed to and getting it straightened will require an act of Congress, God, or both.

TERRENCE H.
Évaluation :

Do not charge an after hours return fee when I returned the truck before the 7 pm closing time. Very disappointed.

LUDOVIC P.
Évaluation :

Unfortunately one individual can destroy a good customer service. Make sure that you have always someone for returns.

PETER S.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin E.
Évaluation :

It's pretty shady to charge per mile and expect the customer to fill up the gas, and especially to leave that out of the advertising until the customer is at the store.

Dale R.
Évaluation :

Le client n'a pas laissé de commentaire.

DOYLINN V.
Évaluation :

Le client n'a pas laissé de commentaire.

John J.
Évaluation :

Online check-in was easy. When I arrived, the staff was friendly and had me in the truck in less than five minutes.

Chadwick A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff B.
Évaluation :

Le client n'a pas laissé de commentaire.

Hee Soo J.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah K.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven H.
Évaluation :

Check in guy was a real a__hole!!!I waited in the check in area,first in li8ne for 20 minutes before he came out.He then went to the truck behind me and started to check them in.I asked him what was up and he got beligerent and said he did not see the truck?????Is that your job,and how can you not see a moving truck parked,lights on waiting,but could see the truck behind it.

MITCHELL J.
Évaluation :

All went well and staff was friendly and helpful

Steve L.
Évaluation :

Le client n'a pas laissé de commentaire.

Bennett R. | Expérience générale |
Évaluation :

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Curt B.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward M.
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

The heater in the van didn't work. There were other confusing functions to the van that need additional work in explaining or eliminating (e.g., interior lighting control, Tow Haul default function, etc.)

MARTIN O.
Évaluation :

Le client n'a pas laissé de commentaire.

Beth V.
Évaluation :

The process was confusing. The information online wasn't clear. I didn't know when I chose the time and distance whether we would be charged for only the distance we actually travelled or the distance I put in Online regardless of how far we actually travelled. I didn't know if we could keep the truck longer if we needed to. It wasn't clear what the checkin/pickup process was. There should have been clear written instructions before we started the process. We didn't know how long it would take so we got the truck later than expected and we didn't know we would have to provide the number of a person to call at time of pick up so we had to scramble to find someone who was able to take a phone call right then. For returning the truck we decided to just try talking to a person instead of figuring out what the online instructions were but we stood there for a while wondering if we were in the right place before anyone came out. So very detailed written instructions (and video to cover all types of learners) explaining step by step what we would do at time of drop off and pick up before clicking “I'm ready to pick up my truck” would make the whole thing much better.

Terri T.
Évaluation :

Have more people working so lone doesn't get so long. I was able to complete my rental fairly easy, as no one was in line. However, when I went back in to ask a question, there was a line and I had to wait just to have it answered.

Warren H.
Évaluation :

Dwayne Collins and Harry Omartian were HUGE helps and did a great job with customer service and making sure I had everything I needed. I appreciate their help!

BRADLEY C.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID B.
Évaluation :

Do a better job of informing of equipment text to website before leaving location.

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor N. | Expérience générale |
Évaluation :

Will always come back to store my personal belongings again.

CLAUDE K.
Évaluation :

The young man who helped me in the process was excellent. He was precise, helpful, polite, clear in his directions, efficient. I could not have asked for anything better. I don't know his name but he deserves getting positive recognition for the way he carried out his duties and interacted with his customer. Very service oriented which is highly important to me. Thank you.

Theo D.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn S.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL C.
Évaluation :

Very convenient and fast service

Mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

RON S.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen S.
Évaluation :

This is U Haul on steroids.

Daniel S.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER R.
Évaluation :

Ozzy was the associate who helped me with drop off, and was really helpful! Super sweet, got everything done quickly, and overall made the process that much easier. Thank you!

FREDERICK C.
Évaluation :

Le client n'a pas laissé de commentaire.

Maggie R.
Évaluation :

Our vehicle wasn't able to get wired up for a trailer that day so we canceled but we kept getting charged for a service we never used. Had to have multiple conversations about getting refunded.

DONALD D.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Juliann M.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott J.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas B.
Évaluation :

1. The rental pick up was delayed because they told me they got the order late the night before. I was notified this location was the early pickup location many days in advance. I had to wait till they opened at 9 AM, which DELAYED MY MOVE and delayed the packing of the truck. U-Haul Failed on the early pickup!!! 2. The truck was in very bad shape. The doors did not close properly making the truck EXTREMLY NOISY and I had 4 hours of interstate driving to do. Again, a U-Haul Fail! 3. The gas inlet was somehow damaged so that it took me over 30 minutes to fill the tank. I made 3 stops to make sure it wasn't a particular gas pump. I could barely get past a trickle before the pump would shut off and I'd have to try again. BIG U-Haul Fail!! 4. The track cab and the cargo area had a VERY STRONG SMELL of Marijuana. It smelled terrible every moment I was driving it. The folks at the drop off location verified this and even said it was stronger when the truck was turned on. I'm sure no one at the Verona Rd location ever checked the truck after it was dropped off. 5. I picked the truck up with 1/4 fuel tank and dropped it off with just less than half full. I was more than gracious in returning with more than the required fuel level. This was THE WORST U-Haul experience I've ever had!!! I would like a refund for this rental. It was a terrible experience!

DONNA C. | Expérience générale |
Évaluation :

The best professional customer service. I will be using them n recommending them to everyone.

Steven W.
Évaluation :

Le client n'a pas laissé de commentaire.

Relayia H.
Évaluation :

The customer service was terrible. The rep did not go over contract or explain there was a fee for overnight drop off. Also, he saw me struggling to carry 20 boxes and walked by without even offering to help. And i went back to add driver...he told me I didn't need to

Daniel W.
Évaluation :

Le client n'a pas laissé de commentaire.

ADOLFO C.
Évaluation :

Le client n'a pas laissé de commentaire.

Atsede A.
Évaluation :

Le client n'a pas laissé de commentaire.

Soua C.
Évaluation :

Previous rentals we were told if we wish to donate boxes to leave the unused boxes in the Uhaul and it will be donated. The attendant informed me that if we left the boxes in the truck we would be charged a cleaning fee. There were 4 good boxes and they didn't want to take it so we took it inside. The previous experience and this one lacked consistency.

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew W.
Évaluation :

I did the express check in and still waited more than an hour in line to pick up. I was third in line at 7am. That is utterly ridiculous. Budget was faster than even your online check in the last time I moved. And the inside of the truck was cleaner. AND it was cheaper with unlimited miles in my area. I will likely use budget next time.

ADAM I.
Évaluation :

Le client n'a pas laissé de commentaire.

LEON N.
Évaluation :

Check in takes a long time. There were only 2 people at work. I was the 7th person in line and it took me 35 minutes to get served even though I checked in online. Can you make the process less manual or just staff up on the weekends?

TERRY B.
Évaluation :

Service was outstanding!

JUDITH Z.
Évaluation :

Great customer service... hats off to the manager Adam Judy Zurbuchen

Eugene C.
Évaluation :

Le client n'a pas laissé de commentaire.

Alex R.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen T.
Évaluation :

More staff needed, or perhaps deployed more efficiently. Waited 5 minutes or more for staff to appear at the desk. But everyone is very helpful and friendly. We have used this location several times and will continue to do so.

Peter N.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimi W.
Évaluation :

Tell the supervisor Adam that he should have a little more respect for his employees.

DONNA C. | Premières impressions |
Évaluation :

Great customer service.

Chris W.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDALL R.
Évaluation :

Le client n'a pas laissé de commentaire.

ADLILLEH D.
Évaluation :

Le client n'a pas laissé de commentaire.

JULIANO D.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas L.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY B.
Évaluation :

A quick hands on orientation-gas tank opening/lights/windshield wipers etc for someone who has never rented a cargo van before

Dennis P.
Évaluation :

Nothing. Job well done.

Michael H. | Expérience générale |
Évaluation :

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

JILL C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

joan w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pujin N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Paige F. | Expérience générale |
Évaluation :

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Michael P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

daniel g. | Expérience générale |
Évaluation :

They failed to have a truck that I reserved ready. Can’t get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

Lynette M. | Expérience générale |
Évaluation :

1-initially you gave me a unit on second or third floor. I’m 50, I can’t hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn’t charge me the 10 minutes I went over for the truck rental. And my card didn’t work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

Cheri A. | Expérience générale |
Évaluation :

My only issue was that it said it was a first floor split level. So it’s on a second floor and had to climb stairs. I didn’t realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

David K. | Expérience générale |
Évaluation :

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

Betsey I. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pujin N. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lauren W. | Premières impressions |
Évaluation :

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Heidi A. | Premières impressions |
Évaluation :

Very helpful staff. They also did a good job with Covid 19 protections.

Kim V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H. | Expérience générale |
Évaluation :

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don’t state that. Very unfortunate, especially during Covid times when things are tougher on people

Cheri A. | Premières impressions |
Évaluation :

Staff was friendly and check in was easy. Only issue was that I didn’t realize that a 1st floor split unit was not on the ground floor. Instead they should just say it’s on the 2nd floor. I’ve never rented a storage unit before so I have learned a few things.

DEEANN G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan W. | Premières impressions |
Évaluation :

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

Alice S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Catherine K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sonya L. | Expérience générale |
Évaluation :

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

Andrew K. | Premières impressions |
Évaluation :

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Helen M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Susan W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Todd B. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

khiang s. | Expérience générale |
Évaluation :

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

Matthew K. | Expérience générale |
Évaluation :

At this location you could use more employees at times. Adam does a great job for how many employees he has.

James K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rebecca s. | Expérience générale |
Évaluation :

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Jameel D. | Expérience générale |
Évaluation :

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can’t speak clearly and gave me wrong info twice.

daniel g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Grace K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marysol O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID K. | Expérience générale |
Évaluation :

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I’ve experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

Karen T. | Expérience générale |
Évaluation :

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

Collin D. | Online Move In |
Évaluation :

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

Jose O. | Premières impressions |
Évaluation :

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

Joyce S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Hope P. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Herman B. | Expérience générale |
Évaluation :

I was very satisfied with my services from U-Haul. I will for sure use you again.

Suzanne W. | Expérience générale |
Évaluation :

It would be nice if there was a prorated fee for move-out before the monthly due date.

April W. | Premières impressions |
Évaluation :

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 👍

Theresa S. | Expérience générale |
Évaluation :

It's great and easy and affordable

Debra R. | Premières impressions |
Évaluation :

Great job

Steven E. | Expérience générale |
Évaluation :

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

Mark F. | Expérience générale |
Évaluation :

I appreciated the quick check out process.

Karin Z. | Expérience générale |
Évaluation :

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Thanks!

russ h. | Expérience générale |
Évaluation :

Clean and convenient.

Summer L. | Expérience générale |
Évaluation :

Good services.

khiang s. | Premières impressions |
Évaluation :

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

VALERIE K. | Expérience générale |
Évaluation :

Thank you!

Victoria F. | Expérience générale |
Évaluation :

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Jeff S. | Premières impressions |
Évaluation :

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

Jerilynn C. | Expérience générale |
Évaluation :

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

Osman G. | Expérience générale |
Évaluation :

👍

John B. | Premières impressions |
Évaluation :

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

Thomas E. | Premières impressions |
Évaluation :

CSR was very robotic, telling me all the rules & regs, what kind of lock I’m REQUIRED to use (although none were in stock to sell me, so “get one somewhere else”). Don’t feel like a valued customer...

Jude S. | Expérience générale |
Évaluation :

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Mohamed H. | Expérience générale |
Évaluation :

Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.

Zakiya C. | Expérience générale |
Évaluation :

I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.

susan r. | Expérience générale |
Évaluation :

College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.

Gary K. | Expérience générale |
Évaluation :

Thank you!

HOWARD S. | Expérience générale |
Évaluation :

I’ve used the facility for years. I’ve never been disappointed.

Paul O. | Expérience générale |
Évaluation :

Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.

Jim G. | Expérience générale |
Évaluation :

Convenient

Elizabeth G. | Expérience générale |
Évaluation :

It was just what we needed

Domianna L. | Premières impressions |
Évaluation :

Ben was extremely helpful and went above and beyond for us!

Paul J. | Expérience générale |
Évaluation :

Good location and service.

Mark A. | Expérience générale |
Évaluation :

Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.

Stephanie S. | Premières impressions |
Évaluation :

Adam was very helpful, attentive, and patient

ANN S. | Premières impressions |
Évaluation :

They seem a little understaffed, but their service was very good and they're attitude was great!

Lamonte C. | Expérience générale |
Évaluation :

My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful

Joshua S. | Expérience générale |
Évaluation :

A nice place

sally v. | Premières impressions |
Évaluation :

We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.

Ricardo V. | Expérience générale |
Évaluation :

Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.

Denis B. | Expérience générale |
Évaluation :

After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!

Mabel V. | Premières impressions |
Évaluation :

They help me out with everything, highly recommended

KRISTOFFER G. | Expérience générale |
Évaluation :

thanks for keeping my stuff safe :D

Cheryl M. | Expérience générale |
Évaluation :

Very satisfied with this place of storage!!

Judi M. | Expérience générale |
Évaluation :

Staff are friendly and helpful and keep the facilities clean.

carlos j m. | Expérience générale |
Évaluation :

Good experience

HEIDI JO D. | Premières impressions |
Évaluation :

I thought the staff was amazing.

Erik S. | Expérience générale |
Évaluation :

Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.

James S. | Expérience générale |
Évaluation :

Nicole's service was professional and outstanding.

JoAnn B. | Expérience générale |
Évaluation :

The staff at this store are especially helpful and respectful.

Iran R. | Expérience générale |
Évaluation :

Thanks!

PATRICK O. | Expérience générale |
Évaluation :

Very good experience

kristen m. | Expérience générale |
Évaluation :

Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.

Timothy F. | Expérience générale |
Évaluation :

Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.

Kristen P. | Expérience générale |
Évaluation :

Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.

MARY E. | Expérience générale |
Évaluation :

Thank you for a great place for storage.

Thomas L. | Expérience générale |
Évaluation :

Used UBox for Delivery

Ricardo V. | Premières impressions |
Évaluation :

Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now

PAULA P. | Expérience générale |
Évaluation :

No problems; people were easy to work with; the service was on time and the rental unit was in good condition.

Timothy F. | Premières impressions |
Évaluation :

Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.

Amy S. | Expérience générale |
Évaluation :

everyone was very helpful and friendly!! thank you very much!!! :)

Gayle H. | Expérience générale |
Évaluation :

Wonderful communication and customer service!

Michelle K. | Premières impressions |
Évaluation :

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

George D. | Expérience générale |
Évaluation :

None

George D. | Expérience générale |
Évaluation :

Nothing

Chrystal W. | Premières impressions |
Évaluation :

Staff was friendly and made sure everything was taken care of before leaving us with the unit.

Peter K. | Expérience générale |
Évaluation :

Staff were ALWAYS helpful and friendly.

Caitlyn S. | Expérience générale |
Évaluation :

We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!

Nan Z. | Expérience générale |
Évaluation :

Great convenient storage

darrell B. | Expérience générale |
Évaluation :

no comment

Jacquelyn B. | Expérience générale |
Évaluation :

Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.

Sarah L. | Expérience générale |
Évaluation :

We would use again for temporary storage.

Janice W. | Expérience générale |
Évaluation :

Clean, secure, well lit

Charlene S. | Expérience générale |
Évaluation :

Great facility with a fantastic staff!

Chanita F. | Réservation |
Évaluation :

I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 😡

LINDA A. | Expérience générale |
Évaluation :

After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.

Earl R. | Expérience générale |
Évaluation :

The facility was well lit and clean. The employees was all friendly and nice with smiles.

Michele B. | Expérience générale |
Évaluation :

Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!

Herbert L. | Expérience générale |
Évaluation :

The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.

Valerie K. | Expérience générale |
Évaluation :

Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.

Reginald L. | Expérience générale |
Évaluation :

Nice

Stuart T. | Expérience générale |
Évaluation :

Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!

Christina K. | Expérience générale |
Évaluation :

The delivery driver was very helpful and came on time for pick up and drop off.

ERNEST P. | Expérience générale |
Évaluation :

The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.

Kevin F. | Expérience générale |
Évaluation :

Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.

Hilda S. | Expérience générale |
Évaluation :

The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.

nay h. | Expérience générale |
Évaluation :

Great

JEFF Q. | Expérience générale |
Évaluation :

We stored there for 3+ years and it was a good experience.

Arianne T. | Expérience générale |
Évaluation :

I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.

Casey C. | Expérience générale |
Évaluation :

Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.

Herbert L. | Réservation |
Évaluation :

Very confusing website, not updated regularly.

Christopher P. | Expérience générale |
Évaluation :

I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!

Jonathan H. | Expérience générale |
Évaluation :

Na

EMILY S. | Réservation |
Évaluation :

Everything was great!

ANGELO M. | Expérience générale |
Évaluation :

Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.

Gina K. | Réservation |
Évaluation :

Customer service was excellent.

David J. | Réservation |
Évaluation :

lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.

Brett G. | Réservation |
Évaluation :

customer service people were helpful and friendly

caryn m. | Expérience générale |
Évaluation :

I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!

Laura o. | Expérience générale |
Évaluation :

The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Thank you.

James R. | Expérience générale |
Évaluation :

Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!

ERIC C. | Expérience générale |
Évaluation :

No complaints at all. Just needed a bigger locker and one a little closer to home.

MICHELLE N. | Expérience générale |
Évaluation :

My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.

Todd L. | Expérience générale |
Évaluation :

Staff here are very helpful.

Jim J. | Expérience générale |
Évaluation :

Safe secure storage .

chris b. | Expérience générale |
Évaluation :

This location was very helpful and processed our u-box order with ease!

Emma M. | Expérience générale |
Évaluation :

Everything was seamless and easy

AXEL C. | Expérience générale |
Évaluation :

1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take

Saul S. | Expérience générale |
Évaluation :

.

Sandy D. | Expérience générale |
Évaluation :

My experience with U haul was positive.

brian m. | Expérience générale |
Évaluation :

Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!

Stefanie R. | Expérience générale |
Évaluation :

Had a space there for one year, coming in and out frequently. Was very satisfied on every level.

felicia m. | Expérience générale |
Évaluation :

Storage unit was great and the manager was Awesome!

Non reviews have been submitted for this location.

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