Évaluations des clients U-Haul Moving & Storage at Veterans Memorial
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Veterans Memorial
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Tangela J. le
Staff wasn't friendly, tried to rent me a trunk with blood all over. The trucks were unusually dirty. I've used this location on several occasions but this was a 1st. Also beware they overcharged me for gas. If it wasn't for me taking a picture of the gas & mileage I would've been stuck out.
tammy T. le
The agent was extremely helpful.
Mark K. le
key did not match the lock on back rolling door so my stuff was vulnerable to theft many times during my 3 day move... the light inside the storage area did not work, suspect the bulb was burned out there was a dolly and furniture moving pads inside the back cargo area which reduced the capacity of the truck. Why? I was expecting a 20 ft truck, nothing less when i arrive to pick up truck things were asked for that i was not aware of. An email should be sent to each customer telling them exactly what to bring for pick up based on their specifics. This was very frustrating.
Denice W. le
First, I never heard of putting a $ 100.00 dollar hold on someone card, that is ridiculous, I will be talking to a Manerger Today.
brian S. le
The helper was very inexperienced in hooking up trucks and trailers, needs a lot of training. But the manager double checked all of the hook ups before I left. Good man.
RONALD B. le
I believe you should just keep doing what you're doing because the service was great for me
GARY A. le
worked very well for me, just keep it up.
Dwight A. le
Location manager is horrible, I have done plenty of business with U-Haul and I will never deal with this location ever. Need to get rid of management end of story.
Dwight B. le
The new manager in the store is great. He has made alot of changes. It is alot better than it use to be.
Robert Z. le
Scheduled pickup by phone and was sent to a location 30 minutes away. Location did not have the trailer model I reserved. I will not use phone scheduling again as it was unreliable. Location staff offered me a larger trailer at the same price and repaired it on site when we discovered the wiring hardness was damaged. They went the extra mile and it's a shame they're not closer to me as I'd happily go back to work with them again.
Stavros C. le
Service ....personel were unwillingly to help .
Steven C. le
It was great
Jaren H. le
Jin Ho did a great job handling biz by his dam self, Although the store was a little short on staff!!
Lisa B. le
Customer service was awful, the young man that was running the store was very rude. The young lady stated that my balance was more than it actually was.
Nazario Z. le
Nothing everything was fine
Donnita M. le
Na
Arz M. le
This location needs to understand customers need. For example in my case I rented the pick up truck and a trailer. Few hours after I rented I came back and told the to park this truck and a trailer overnight and I will come back tomorrow morning and will pick up the truck and trailer and will return both equipment at the end of 24 hour which was the same afternoon. They said I can not do this, this is not the store policy, blaugh, blaugh, blaugh. After listening all of there non sense I ended up returning up both equipment just a few hours after the rental. They ruined my plan for the day, and I regretted just by thinking why I even went there “U Haual”. The way I feel now I wasted my money and did not complete my project on that day. Which I planned for weeks. I will never go back to U Haul and tell all my friends not to go to U Haul also.
Angela M. le
I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad
marilyn d. le
Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team
April H. le
1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait
Angela M. le
They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours
robert m. le
Everything went smooth, nice place great staff. Thanks U-Haul
Sonja T. le
I never received a receipt.
Jose P. le
Great experience...
kirk l. le
Gabriel did a great job very good customer service.
Sofia V. le
No
Olympia F. le
The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.
Sherri L. le
Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff. The manager Gabriel is awesome and goes beyond his job description.
brandon s. le
Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.
chandra d. le
Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!
EMIL G. le
Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back
debra m. le
The prices are outrageous. The manager is extremely rude .
chandra d. le
I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi
Fabio Q. le
Great service!