Évaluations des clients U-Haul Moving & Storage at Veterans Memorial

Only issue I had was that my key card didn’t work the first day I rented space and the employee working couldn’t get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

Do unlimited miles

They charge me more than he told me and my truck was with the fuel tank not full 😡

Nothing everything was great

Very professional staff. Quick drop off.

Very friendly and professional, above and beyond, will recommend my friend to come to this location , the lady is super respectful and very kind....

Christina is amazing! Her customer service is incredible EVERYTIME and she is knowledgeable and always has a great attitude. She is a phenomenal Manager.

Check engine light was on in the truck I rented.

The staff is helpful and patient.

I was very pleased with my service.. want to say that my representative Christina was very polite and kind with The rental of my vehicle.. I gave her 100% 👍up.

Good experience, no complaints. The only thing I want to share feedback on is the inability to speak to an agent directly , I left my sunglasses and my Nike hat in the truck, I tried to call the site and the calls are directed to an automated system with no options for speaking to an agent about lost and found article.I wnet back the next day I found my sunglasses under the seat but my Nike akull cap said find me.

Staff is great

Christina was the BEST! She was helpful, extremely polite and a very pleasant person to do business with. During this time of covid I see less and less manners and respect from people behind a service counter and CHRISTINA went above and beyond!!! She made my experience GREAT!!! She should get.a RAISE!!! I'm just saying...

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

The lady asked me if I needed more than 50 miles for this rental and it was confused me because since I reserved this truck I informed everyone that it was one way going to Beaumont. I even gave her the final address of 1550 Pine St Beaumont TX. She then asked how many miles total would I need and I said 175, so she added it to the total bill, which is fine.

The manager is very customer focused and is clearly dedicated. She was there when I rented the equipment and worked hard to get me processed quickly and also checked me in upon my return with the same dedication. It is clear she has a strong work ethic and cares about her job and the customer. I have rented from U- Haul several times and from several locations and this is the best yet. I will drive much further than the closest option when I need a U-Haul due to this higher level of service.

Rental was easy to do ...... staff was professional & familiar with the process. I have no complaints

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

Professional and friendly customer service

Great service. Helpful. Assistance with trailer connection.

Pretty good service

Great experience overall! Will use them for any and all future needs involving U-Haul.

Thank you.

Staff was very friendly and helpful

This is the second time in less than a month that we have reserved equipment and it wasn't available. What is the point in a reservation if what you reserve isn't available? Very disappointed with uhaul not delivering with their reservations!

charge the local price on gas

Stage verry frenly

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family🥰🥰🥰 Thanks Uhaul

Great customer service!! Very helpful

Good simple in and out service, Like a Nascar pit stop. Been a U-Hual customer of and on for decades.

Your online reservation process is easy and straight forward. Easy check in and check out process.

Excellent customer service

Terrible management

I had no problem with the trailer. I have rented them before and will do so again My concern is with the trailer hitch that I purchased. I installed the ball and tightened it and installed it on my truck. After traveling 200 miles I pulled over to check my straps on the motorcycle and then the hitch. I was shocked when I saw that the nut was half way down the shaft. I was near a Lowe's store and was able to buy a wrench to retighten the nut. I resumed my trip and checked it again when I arrived in Texarkana and found that the nut was finger tight only again. I then stopped at a U Haul store and asked to use their tools to tighten the nut again. It was tightened again as tight as possible. 5 miles later it was loose again. I finally found a lock washer 1” in diameter by buying another ball at Ace Hardware. This has now fixed my problem. You have a significant problem with the hitch you are selling with only a flat washer. I could have had a tragic accident if I did not first check the ball. I would like to speak with a U Haul manager. My phone is 346-225-9112. Please call during the business day. John Green

We needed a 4x7trailer that we reaero 2 weeks prior to moving. We were pressed for time and were easily accommodated when one wasn't available. We were impressed by their efficiency and by how easy it was to get it and to return it 4 states away. Uhaul will always have our business.

Check truck before issuing out. Your manager KS did an outstanding job, she's a keeper.

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

The manager there is just a joy! She's very polite and a great team leader. I can see how the employees really respects her. Great job and a very clean and organized location.

Excellent service. The equipment was there and on time. When I warned the person I checked out with that I may have a hard time getting it back exactly when scheduled, she allowed me to bypass the normal U-Haul "voice mail hell" system and gave me a number to text for faster communication. Impressive, and I will indefinably request this location for pickup in the future.

The staff at the location was excellent, the only complaint I have regarding the truch the ramp was not in the truck, not sure why it states on the description under truck it had a ramp. I was moving a washer and dryer and other bedroom stuff it was very hard to have to lift those things . I had to hire some guys to help me so that was extra money on me,

Nothing, It was great.

The manager onsite is a true jewel! She goes above and beyond to make you feel assured! I'll come to this location every time I need a rental truck! Everyone was so friendly, professional and expeditiously handles the transactions!

They charged an extra day and we caught it and told them which they adjusted the price but still not a good feeling when you have to check price after you drop off.

Cassandra was excellent. She was fabulous.

Insure that the systems being used to operate the business is up to standard and have more than one employee on hand to accomadate customers

The place is not open on Sundays

The only way you can improve this location is to duplicate the service and work ethic displayed by the employee that helped me.

Was overcharged. Payed at desk in store before rental. And was charged again in the app when I returned the truck. Terrible never renting again

For some reason my online reservation didn't go through completely but she still worked with me so she helped me when I was in a pinch and she had a reservation for it in that next morning so I made sure I got it back in time for them. Thanks Uhaul!!!

Thanks

Well, from what I saw and experienced today at this location, there's really nothing that I would change. The representative that signed me up was nice. And when I brought the truck back, I'm assuming the guy was maybe a manager of some sort, he acknowledged me and said that the lady that signs people out will be with me in just a second, and she was. And she was very nice, pleasant. Keep up the good work.

Not sure

The contract I received was different from the return rate charges. I returned the truck early so i dont understand why the amount doubled.

Dont like the fact I'm rushed to bring the truck rental back in a short amount of time. 4-6 hours??? When technically its supposed to be 24hrs.

The reason I wouldn't because there cleaning solution on the gas pedal and break pedal. That does make any sense at all to put a slippery substance on a break and gas pedal. I can see the steering wheel and dash board the gas pedal and break pedal NO AND THAT IS DUMB.....DANGEROUS

I reserved 5×8 open trailer days in advance and when I arrived NOT THERE. Contact me for details

They go out of their way to mine personal data before they will tell if if your vehicle is compatible with their "Tow with any car" trailers. Drivers lic, cell phone, alternate phone, neighbor's name, address, email confirmation, credit card and once they've collected all that data they then tell you your Ford Explorer isn't compatible. I've never seen a company so abusive in the collection of sensitive personal data. Which leads me to believe they are selling it to crooks.

exemplary customer service

Nothing they were quick and efficient

Customer service was great . She was very friendly, outgoing person. She was willing to explain everything to me . Any questions needed answering she was very good. After talking with your associate I felt great about renting from Your company . Great customer service reviews .

They know their job, if they need improvement I can't tell. Half price rentals would be an improvement.

Everything was perfect from the courteous customer service reps to the clean vehicles.

I was directed where to drop off the trailer but I feel like someone should have disconnected it for me.

The wiring on the first trailer was broken and did not work. All was well With the actual trailer I took off site. Maintenance is required. Otherwise the staff was absolutely wonderful to work with.

I will do business again

I would recommend this facility to others

Everything done in of professional and respectful and timely matter

I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad

Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team

1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait

They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours

Everything went smooth, nice place great staff. Thanks U-Haul

I never received a receipt.

Great experience...

Gabriel did a great job very good customer service.

No

The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.

Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff. The manager Gabriel is awesome and goes beyond his job description.

Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.

Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!

Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back

The prices are outrageous. The manager is extremely rude .

I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi

Great service!