Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

Évaluation :

4

This was a very pleasant experience I would recommend this site to anyone

Évaluation :

5

Great customer service at this location

Évaluation :

1

I went thru the after hours return instructions per the link I was provided and they still turned around and charged me a service fee for the return.

Évaluation :

5

I rented a truck from these guys before so I am happy with them

Évaluation :

5

Employees were very helpful.

Évaluation :

3

The guy checking at the front desk was trying really hard to be funny, but wasn't. He could have been more professional.

Évaluation :

4

The late Sunday night drop off charge was a surprise.

Évaluation :

5

Great customer service!…employees are friendly and very patient

Évaluation :

5

You guys are awesome! I really like how you guys give us a heads up that if anything were to happen to our belongings that you guys would everything in your power to help compensate it back

Évaluation :

5

Excellent customer service

Évaluation :

1

I did not rent anything, why did I receive this message?

Évaluation :

5

Truck ran great. This is the4th location that I have used and have been very happy with all of them. Caleb was fun and very professional with whom to work. I will definitely us U-Haul again.

Évaluation :

5

100 %

Évaluation :

5

My only complaint was the computers were down and it took a longer time than usual to get processed

Évaluation :

1

Got relocated to this location after being relocated twice before. U-Haul did not honor my original reservation and I had drive around for about an hour.

Évaluation :

5

Get an elevator ASAP

Évaluation :

5

Caleb and Ryan were very knowledgeable, kind and professional.

Évaluation :

4

I don't really care for the key card. If I go after hours and the card reader does not work I can't gain access. I don't like the fact that there are two floors but no elevator. The manager was very nice and helpful. I like the fact that I was able to get first month free which was very helpful to me.

Évaluation :

5

Both experiences picking up and dropping off we're great. I drove farther from home to pickup a specific trailer and would go again. Thanks to the staff.

Évaluation :

1

no trust worth.

Évaluation :

4

However, I moved out of your facility on June 1st not June 23rd as is noted on this survey form, and therefore you guys owe me money because you took a month of rent on June 15th when I had nothing in t storage.

Évaluation :

3

The truck ran very poor. Definitely needed a tuneup, cleaned outside, can could have been little cleaner

Évaluation :

5

Ryan was awesome and easy to work with. He made sure that all my needs were met!

Évaluation :

2

I was charged 2 fees for dropping of the truck early. Nobody was there to assist me as it was after hours and who did inconvenience if nobody was there. I will never rent from Uhaul again. I should not be charged for giving your equipment back early. Get charged for late drop-off and early drop-off, its a rip-off! Moving is already expensive and you charge outrageous fees.

Évaluation :

1

Drop off- parking space is extremely limited. Difficult to get in and out

Évaluation :

5

We had to go through three trailers before we found one that worked. One had a flat tire and one the door would not operate properly. But the personnel worked very hard to get me what I needed.

Évaluation :

5

Do not refer to just 2 ez movers! They did not show up, call or answer my call or text. Eddie Gonzalez wasted most of my day!

Évaluation :

5

keep prices low

Évaluation :

4

Check wiring on the trailer I rented as it blows fuses on my vehicle. Otherwise great experience.

Évaluation :

1

The guys checking us in were not good at all one didn't have a name badge but clearly did not know what he was doing looks like he was on training. The guy training him Caleb is probably not the correct person to train or even actually be working at your location. Me as a manager would not have him working for me. He was being very sarcastic and rude. I have no idea how your metrics work but if as a business the end goal is to make sales and profit. Caleb is holding those sales back from your location. I witnessed at least 2 customer interactions one front face and another over the phone where they were good potential rentals, but he just blew it off with his sarcasm and demeanor.

Évaluation :

3

I arrived to pick up a trailer at my appointment time on Saturday morning. I had to wait 45 minutes in line. There was only one employee on a Saturday morning. Very disappointed

Évaluation :

5

Very nice staff

Évaluation :

4

The location and the staff was nicer than the last time i visited.

Évaluation :

3

Was warned about a $20 check in fee for after hours check in and to call the uhaul number if the app isn't working. We'll low and behold the app didn't work and was trying to charge me a cleaning fee and if I hadn't of disputed it then I would have been charged it even though the trailer was clean and I had to say it wasn't due to a error in the app checking it in remotely.

Évaluation :

5

Everything great

Évaluation :

5

In spite of being very busy I received all the personal attention required without over doing.

Évaluation :

1

Do a deep clean when vehicles have pets in them. Some customers like me have pet allergies it was hair everywhere the west was covered. When you cut the ac on side note: you know the van was hot; the smell was horrible straight dog shit! The van was horrible but we were in a rush for a catering event and didn't have time to switch, the experience was horrible.

Évaluation :

2

Customer service. The check-in representative was unprofessional. He was very sarcastic and cut me off when asking questions. It came across as rude.

Évaluation :

5

Very professional and courteous

Évaluation :

1

Yall charged me twice

Évaluation :

3

Site was cramped but the staff was friendly, courteous and professional. Check in and drop off took minimal time to complete which I appreciate very much.

Évaluation :

4

Having the ability to return the trailer and check it back in after hours is a great feature. Staff was very friendly and helpful in hooking up the trailer.

Évaluation :

5

Nothing. Everything about the experience was excellent. Ryan Smith is a very nice man, and extremely professional.

Évaluation :

5

This was the easiest transaction I've ever done! The people there were very friendly, informative, and helpful. I can't say enough good things about this location. If I ever need a rental again, I will be coming back to this location only. Good job!!

Évaluation :

1

Terrible customer service

Évaluation :

5

All long distant trucks should have cruise control and better road noise suppression. The 15 foot truck was loud on freeways

Évaluation :

3

I was charged for a dolly I didn't use I assume because we removed it while moving our stuff just to get it out of the way. We had 2 of our own that were better quality which we used. It also wasn't clear that the furniture pads were not complementary as I never requested any. If I don't ask for or order it please don't put it in the truck, most people have multiple people helping and often they assume everything there has already been purchased causing unexpected fees.

Évaluation :

5

Excellent

Évaluation :

5

The manager was very nice and accommodating.

Évaluation :

5

I was very satisfied, everything was handled very professionally,no problems

Évaluation :

3

Inside trailer was dirty. Truck was driving horrible it kept hesitating and needed wheel alignment. Check in and out was awesome. Their customer service was great just the truck itself was terrible. Uhaul switched my reservation 3 times which was pretty disappointing.

Évaluation :

5

Will definitely consider renting from this location!

Évaluation :

5

Every encounter I had with the staff was very delightful

Évaluation :

5

What a relief to find that this site had an office with staff even late on a Friday evening. They were courteous and knowledgeable. Perfect ending to a very long day.

Évaluation :

5

Nothing, they were patient with me even when I had to keep running back to my car for supplies

Évaluation :

4

Charged for being 2 gallons over on gas. That is questionable as the gauge looked like it was exactly at the same place. You should give the vehicles to us full and there wouldn't be a $4+ discrepancy. That's total BS.

Évaluation :

5

Excellent service and pricing.

Évaluation :

2

The young man who was assisting the costumer’s was very rude and not very knowledgeable

Évaluation :

2

Storage rooms are horrible but do the job I guess. A/C sucked and the facility is really run down. Also, maybe install a cheap elevator.

Évaluation :

5

Convenient and affordable

Évaluation :

5

Manager was very helpful very respectful and very sweet

Évaluation :

3

Was unable to use storage facility. Second floor without an elevator.

Évaluation :

3

There is a large black box in the unit, I don't know why. Please advise on where to store the box.

Évaluation :

5

Thank you your time.

Évaluation :

5

Everything was prepared as promised, the unit was clean and plenty of carts to help with moving. I had a question this morning(Sunday) and the young man was in a good mood and was very helpful. Sorry but I don't remember his name. This on line set up is great, so convenient.

Évaluation :

5

It was always tidy and cool. My things were the way I left them. Staff was always helpful when needed.

Évaluation :

5

I just wish there was an elevator!!!

Évaluation :

5

Thanks to Ryan for the help!

Évaluation :

5

Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn't care for the price lol

Évaluation :

5

Excellent

Évaluation :

3

I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……

Évaluation :

3

As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit

Évaluation :

3

I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.

Évaluation :

4

I haven't actually talked to anyone

Évaluation :

1

The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it

Évaluation :

4

Just lacks lighting inside the storage room or at least in the hallway

Évaluation :

5

Ryan and his staff took care of and what I needed

Évaluation :

3

Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you're open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that's poor customer service.

Évaluation :

5

Management very helpful and caring I would definitely use that location again

Évaluation :

5

Great staff very friendly and helpful.

Évaluation :

5

Uhaul was on point with everything. The moving company was not....

Évaluation :

5

Long time member and I live the friendly staff.❤️

Évaluation :

5

Service à la clientèle

Évaluation :

5

It’s been a pleasure

Évaluation :

5

Great employees very helpful

Évaluation :

5

Representative very helpful in showing me more than one unit to suit my purpose!

Évaluation :

4

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Évaluation :

5

I will recommend to my friends, friendly people nice place , excellent service

Évaluation :

1

Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.

Évaluation :

2

I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings

Évaluation :

4

Only issue I had was that my key card didn't work the first day I rented space and the employee working couldn't get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

Évaluation :

5

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Évaluation :

5

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

Évaluation :

5

Stage verry frenly

Évaluation :

5

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family殺殺殺 Thanks Uhaul

Évaluation :

1

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

Évaluation :

5

I will do business again

Évaluation :

5

I would recommend this facility to others

Évaluation :

5

Everything done in of professional and respectful and timely matter

Évaluation :

1

I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad

Évaluation :

5

Mr.Gabriel The Manager & Robert was so Helpful and I Received Excellent Customer Service.Great Team

Évaluation :

3

1st no elevator this should be on their website I would not have used this location if I knew they didn't have an elevator. 2nd the doors are ALWAYS locked even during business hours . I had to wait

Évaluation :

1

They was not polite they forgot my Dowdy roller went back to get it I did not get it out of the storage went to move the stuff in the storage couldn't get in the storage. I asked the guy for 24 hours

Évaluation :

5

Everything went smooth, nice place great staff. Thanks U-Haul

Évaluation :

5

I never received a receipt.

Évaluation :

5

Great experience...

Évaluation :

5

Gabriel did a great job very good customer service.

Évaluation :

3

Non

Évaluation :

5

The staff was always friendly very nice and polite always to me when I came. I want to say thanks to everyone there and them to keep up the great work.

Évaluation :

3

Storage does not have a light in the unit. Unit was padlocked after being late by one day. Busy center that is understaff. The manager Gabriel is awesome and goes beyond his job description.

Évaluation :

3

Helpful and willing to work with me on keeping the unit a few extra days so I wouldn’t be charged another months rent so I could move my stuff out.

Évaluation :

1

Very poor customer service, from truck rental to storage rental. Horrible experience from the start. No recommendations from me ever!!!!!

Évaluation :

5

Well maintained and great customer service. Only issue is with the doors. I believe a better system should be used for entry. Every time you walk out, it's a job to get your card accepted to get back

Évaluation :

1

The prices are outrageous. The manager is extremely rude .

Évaluation :

1

I would like to speak with a District or Regional Manager. My experience with Uhaul at your Veterans Memorial location in Houston, TX was totally unacceptable. Very bad experience, and customer servi