I had to go this this location not because I wanted to, but because I had to. My closest locations didn't have any trailers so I travel 46 miles out of my way for this trailer. Not the dealers fault, he was great guy.Jose M.
Customer Reviews for U-Haul Moving & Storage at Veterans Memorial
Pour nous contacter
Houston, TX 77014
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alexus L.
Le client n'a pas laissé de commentaire.Rosemary C. | Expérience générale
Friendly, professional service. No problems at allRobert D.
They made the drop off simple for me.MYESHA V.
Le client n'a pas laissé de commentaire.MARILYN T.
The employee in Pipe Creek was really good. Mary (?) at the Boerne location was extremely helpful.JIM H.
Le client n'a pas laissé de commentaire.Chantelle C.
Easy process , very friendly.Christopher S.
I rent trailers frequently I get tired of hearing in at the very last minute that my Quitman is not available at my original location and being told to drive 10 or 15 miles away to pick up my equipment. Sometimes I reserve as much as two weeks in advance. Very unpleased with the company as a whole. Too bad you have nearly a monopoly on the trailer business. Or I would go somewhere else.Carl F.
Le client n'a pas laissé de commentaire.benjamin M.
Le client n'a pas laissé de commentaire.Andrea M.
Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn't care for the price loldewanna r. | Expérience générale
Le client n'a pas laissé de commentaire.REINIER F.
Very pleased with all the service, care and professionalism I received at UHAUL I will definitely recommend UHAUL to all my friends and family. My experience with your staff was seamless. Thank you! Have a nice day!Eva R.
Thanks a lotHABIB Q.
ExcellentOlivia P. | Premières impressions
I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……Juanita I. | Expérience générale
Make sure to report the actual level of fuel on the rental documents.Luigi T.
Le client n'a pas laissé de commentaire.MELVIN C.
Le client n'a pas laissé de commentaire.Larry T.
As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unitandrea e. | Expérience générale
clerk was very helpful she even for mePhounhsouk S.
Le client n'a pas laissé de commentaire.tomeka p. | Expérience générale
Le client n'a pas laissé de commentaire.Wilma D.
We had a wonderful experience. We liked the ride in the van. Merci.Kenneth W.
The specific trailer that I rented definitely needs some maintenance. The tail lights were very dim and the hitch lock was hard to get to secure properl. As a matter of fact, as I was loading the trailer, the trailer eventually disconnected from my truck hitch because it was not secured by the U-Haul worker. I understand now why it wasn't secured properly, it was so hard to tighten it, that it actually felt as if it were indeed secured. I had to use WD-40 on the sliding door to get it to function properly and easily. The lift assist spring was broken and unusable, so if the door wasn't ALL the way up, then it would come slamming down freely with the full force of the doors weight. I couldn't fix that.DANIEL H.
When customers return there rentals make sure u close out the agreement so customer won't get extra chargers on there accountALISHA B.
My truck lead really badLashondia S.
Le client n'a pas laissé de commentaire.Rodrick G. | Expérience générale
Great service overall Thank youSylvia O.
Le client n'a pas laissé de commentaire.ANDRE G.
Excellent customer service. Very attentive and ready to help customers. Definitely would go back.Melvin L.
Le client n'a pas laissé de commentaire.Carmen D.
I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.JEANETTE C. | Premières impressions
Both employees on site were very professional and polite. They help get our equipment with ease.MARIO G.
training assoc. i was told to spell my last name . rep said he couldn't spell Hispanic last name such as " Hernandez" very unprofessional the entire encounter .Gabriel H.
Everything was goodRAMON R.
Le client n'a pas laissé de commentaire.DEMOND R.
Have trucks as requested. I made a blank trip for a vehicle that wasn't available. I was promised a bigger vehicle the next day, and that promise was not fulfilled. Also, I was double charged for vehicle and I have yet to receive explanation(6 min wait on chat-no one responds, 13 min wait by phone- no one comes on the line!)Illyria K.
Le client n'a pas laissé de commentaire.Louis L.
Satisfied other than under staffed. One worker on shift.Christopher H.
I haven't actually talked to anyoneMatthew P. | Online Move In
Excellent Service. Friendly staff. Loved it. 5 Stars.SHAHEED F.
Le client n'a pas laissé de commentaire.Carlos M.
Return the extra charge i returned the the truck with at least 2 gallons off gasHUSSEIN M.
Le client n'a pas laissé de commentaire.Mark R.
Train the new ppl to greet customer smile as if you won't to be there and receive the business..April T.
Le client n'a pas laissé de commentaire.Yancilys R.
Service the vehicles and check them thoroughly. DC outlet in dash had no power, changing lanes over 45mph was dangerous. Steering would wobble excessively. While driving a awkward hissing was coming from the engine bay. Got to my destination, shut the engine off and restarted the engine. Loud bang was present from the engine fan. A possum shot out of the engine bay. Yes, a POSSUM!ISAAC H.
Le client n'a pas laissé de commentaire.Shateeka D.
Le client n'a pas laissé de commentaire.Sue K.
Le client n'a pas laissé de commentaire.Aboagye C.
I was charged for extra mileage and I would like a call backMICHELLE R.
Caleb was super-pleasant, efficient and helpful.Michael O.
They completely messed up my reservation I have to be in the office for at least an hour I was told that I wouldn't have to pay mileage and when I got there they told me I would so I'm not satisfied with that so it'll be different if I had to decide to come back againJohnny J.
Le client n'a pas laissé de commentaire.Denise R.
Le client n'a pas laissé de commentaire.Elisabeth H.
Le client n'a pas laissé de commentaire.Isharia H.
The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew itSaul D. | Premières impressions
Ryan was great. A wonderful example of true customer service.Mike L.
They gave me the wrong trailer, the guy failed to hook up the safety chains to my truck. When I called the manager Ryan, he was cockey and rude. Said that he had no manager, and that he was the general manager there and only him. Then he hung up the phone on me.NICHOLAS S.
UHaul rep was very helpful and attentive.Todd S.
Have the employees take a class of some sort on connecting trailers because the employee that connected mine almost caused me to have an accidentLYDIA C.
Nothing the gentleman that helped me was very niceVERONICA H.
Le client n'a pas laissé de commentaire.Jerome W.
Le client n'a pas laissé de commentaire.CHRISTOPHER V.
I have started being billed for a unbox. I used movers booked through uhaul, so they should have been returned. When. I call to clear it up I get put on hold for 90 minutes. When someone did answer me, they said they were not the right person and put me back into your Damn phone system. After another hour on hold I finally hung up. I did reluctantly recommend Uhaul to a niece for a move, but never again.Richard H.
i am good with Brain he is a helpful and nice Person every time i saw he was busy and doing well perform with costumersSyed A.
Just lacks lighting inside the storage room or at least in the hallwayAida R. | Premières impressions
The truck I got had NO a/c!!! Being in Houston Texas I feel that they need to make sure the a/c was working since the temp does get to be over 95 degrees here! It was a Horrible experience, they need to fix the a/c before they rent that truck out again!!! Customer service was great thoJanet B.
Le client n'a pas laissé de commentaire.Juan B.
Le client n'a pas laissé de commentaire.SEGISMUNDO G.
Drop off staff was not very friendly.Rhonda B.
Le client n'a pas laissé de commentaire.jamila s. | Expérience générale
Very helpful, polite and quick.Ryann C.
Le client n'a pas laissé de commentaire.Heriberto M.
Le client n'a pas laissé de commentaire.FEDERICO JR C.
Le client n'a pas laissé de commentaire.hubard s. | Expérience générale
Le client n'a pas laissé de commentaire.Naveed M.
Le client n'a pas laissé de commentaire.Huy Liem P.
I was charged for an extra dolly again.Kennethia H.
Awesome service! None needed.Rodney F.
Very friendly & fast service. Ensured I was satisfied.Danielle H.
Le client n'a pas laissé de commentaire.JESUS S.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Patience C.
Le client n'a pas laissé de commentaire.LISA V.
I was charged 7 $for a Dolly that we didn't get. I tried calling several times but was never helped. I was constantly asked to hold after being answered. I just want my money back or a credit towards my next rental.Kennethia H.
Le client n'a pas laissé de commentaire.Iicess M.
Le client n'a pas laissé de commentaire.Tyshan I.
This is the only location I use because renting from here is painless and everything I need is always available.Xerxes M.
Nothing that I can think of. Your facility helped me out with a short notice miracle. Merci.Duwayne M.
Caleb Andrew did a great job of getting me a rentalDONALD A.
I am not to happy right now ... Matter of fact I'm pissed. Saturday I asked for roadside assistance which still shows not complete hadn't showed up which I had to repair the vehicle my self in the rain I then called to ask for another day and got hung up on. Now my credit card was ran twice with nobody attempting to contact me what should I do? I have a couple ideas but I'm giving you the chance to make this rightBARBRA G.
Le client n'a pas laissé de commentaire.Jessica V.
Ryan and his staff took care of and what I neededJowel W. | Premières impressions
Le client n'a pas laissé de commentaire.LYTESHIA MYHESIA J.
Le client n'a pas laissé de commentaire.SABASTIAN S.
Le client n'a pas laissé de commentaire.Warren J.
No messing around, just turn up, sign paperwork and you are ready to go. The unit I had been cleaned well and actually smelled great inside, no smoke odor like some of the others I have rented.Robert C.
Everything was good!!! Good Customer ServiceTONI SHEMAINE M.
Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you're open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that's poor customer service.Delesha P. | Expérience générale
Le client n'a pas laissé de commentaire.jose C.
Would have rated Excellent except the service clerk was flippant and rude.SUSAN T.
Le client n'a pas laissé de commentaire.Keitha K. | Premières impressions
No Dolly present on the truck.... made the move extremely difficult and longer than expectedTENIKA C.
Le client n'a pas laissé de commentaire.MARIO C.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Bianca J. | Premières impressions
Le client n'a pas laissé de commentaire.DALIA D.
Le client n'a pas laissé de commentaire.CHERYL W.
Le client n'a pas laissé de commentaire.LATASHA P.
Le client n'a pas laissé de commentaire.OLME R.
Le client n'a pas laissé de commentaire.Greta R.
Management very helpful and caring I would definitely use that location againKimberly F. | Expérience générale
Great staff very friendly and helpful.MICHAEL M. | Premières impressions
Uhaul was on point with everything. The moving company was not....Lynn C. | Premières impressions
Le client n'a pas laissé de commentaire.Graglan S. | Premières impressions
Le client n'a pas laissé de commentaire.Jassica B. | Expérience générale
Long time member and I live the friendly staff.❤️JANICE M. | Expérience générale
Service à la clientèleSedonia H. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda S. | Expérience générale
It’s been a pleasureROCHUNDA E. | Expérience générale
Le client n'a pas laissé de commentaire.andrika n. | Expérience générale
Le client n'a pas laissé de commentaire.Alaja B. | Premières impressions
Great employees very helpfulalton c. | Premières impressions
Representative very helpful in showing me more than one unit to suit my purpose!althea w. | Premières impressions
misunderstanding in pricing was given one price over the phone but a higher price on arrivalBeverly W. | Premières impressions
Le client n'a pas laissé de commentaire.Tyshkiia L. | Premières impressions
I will recommend to my friends, friendly people nice place , excellent serviceCarlos G. | Premières impressions
My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommendedGail H. | Premières impressions
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Nous vendons des centaines de produits qui facilitent les déménagements!
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