Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

Évaluation :

5

Mrs Barbara and Lester is perfect do not change nothing

Évaluation :

5

Nothing service was perfect. Actually made it so much easier than I expected

Évaluation :

3

$19,95 sounded like a reasonable rate to reserve a van . I've never rented from U-Haul so I did not know about the "added charges"...mileage charge, environmental charge, rental tax. All seem legitimate but wish I had been told initially. Also, the manager was very rude and condescending.

Évaluation :

1

Mis-charged on mileage. Still awaiting follow-up after submitting my issue in writing to U-Haul based on the emailed receipt.

Évaluation :

2

We did not receive the dolly that we paid for, it made moving upstairs more difficult than it had to be. I waited two hours for a uhaul that didnt have all my equipment in

Évaluation :

5

This was an easy rental using the mobile app. The staff inside was friendly when I got my key. The van I rented was new and in excellent condition. I will definitely rent from this location again.

Évaluation :

5

Great customer service when I head upgraded from a small unit to a larger unit...no problem

Évaluation :

4

The lady at the front desk was really nice. Very professional & fast paced. Merci

Évaluation :

5

Na

Évaluation :

1

Some of my properties are damaged &the insurance they don't respond back yet

Évaluation :

5

Thank you Mr Zavala! You always make moving such an easy process. And the level of professionalism is unmatched!!

Évaluation :

5

Great People and very helpful and friendly!!! Merci!

Évaluation :

5

Very nice staff!

Évaluation :

5

Customers were helpful, check out process was hard, I’m not downloading an app I would use on average twice a year.

Évaluation :

5

The employees were very friendly and knowledgeable of my needs and very effective during the process.

Évaluation :

5

This was a really good experience.

Évaluation :

5

Rien

Évaluation :

5

i recently met the managers and they were Great! Very friendly people and like to talk with you generally and not fake to have you go away! LOVE THEM!

Évaluation :

5

New team for 2024 keeps regular business hours. Great! They are very personable, dependable and very helpful. Can trust you will get help when needed

Évaluation :

5

The team at the Uhaul in AMANDA Ln Garland Texas. Is amazing Lester and his Wife went above and beyond I have been with Uhaul for over 10 yrs at the same location and this is the best since ram since they have been there

Évaluation :

5

Amazing customer service they treat me with respect and honesty place is maintained very nicely I had issues with a previous u-haul location and they resolved it for me 100 % recommend

Évaluation :

3

I just dropped off the truck and left.

Évaluation :

5

Lester helped us with dropping off our truck at his facility vs another one it saved us time. We appreciated his help.

Évaluation :

2

Loading and unloading area is too small for when multiple vehicles are trying to load or unload. There's bo other good place to try to do this. Unfortunately the lot is just too small for more than one or two at a time. It's also very inconvenient there is only one elevator so when you have multiple people moving their stuff in and out you end up waiting several minutes just to use an elevator

Évaluation :

5

Lester and the crew are doing a fantastic job

Évaluation :

5

Love the service…Great place and staff

Évaluation :

5

This is my second rental in 2 weeks. I returned to see Brandi & Lester again because of how kind they were. They are so helpful & just really good people. They make it easy & it was nice to be recognized. I highly recommend them for any moving or storage needs!

Évaluation :

5

Very helpful and polite

Évaluation :

5

The couple who run the place at this facility, Lester and Brandi, are super sweet and kind. They are helpful and knowledgeable as well. Je les recommande fortement. 

Évaluation :

5

My whole online process was wonderful when I made it there it was very clean, quiet and wonderful thank you for making it very easy for my process and moving in my lock was inside my storage. It was very easy to find. Thank you guys.

Évaluation :

5

Brandi & Lester were amazing! So helpful & patient with me when I made a mistake & reserved the wrong truck. I would highly recommend them & will use them in the future!

Évaluation :

4

The staff was kind, courteous, and very helpful. Highly recommend this site! And the truck/van was clean, comfortable and drove well.

Évaluation :

5

Thank you for helping me keep my items safe for almost two months ❤️

Évaluation :

5

Just keep smileing

Évaluation :

5

Nothing they are awesome they go above and beyond for the customers highly recommend them the location on amanda lane dallas tx

Évaluation :

5

Let mileage be very clear 😃

Évaluation :

5

Came with the best customer experience ever along with great access. In tuff times Uhaul gave the best service 

Évaluation :

5

Cool staff.

Évaluation :

1

Didnt get dolly and way harder to move.

Évaluation :

5

Lester and his wife were over-and-above helpful in getting me the right truck for what I needed and for less money! I highly recommend this location and Lester and his team!

Évaluation :

5

A lot

Évaluation :

5

Lester and the others were helpful, made the process easy and provided EXCELLENT CUSTOMER SERVICE!!

Évaluation :

5

The manager went way above the line to help me move from one storage to the next one. His wife was very friendly with great customer service. I would recommend renting from this place. Also, the place is super clean!!!

Évaluation :

5

Excellent service by agent Lester.

Évaluation :

5

Keep up the good work

Évaluation :

5

Lester has been incredibly helpful and awesome. Can't thank him enough!

Évaluation :

5

Bless Jesus Christ for another more convenient place to store my things Thank you so much 💗💗💗🌹

Évaluation :

4

Great customer service, the office space is a little crowded

Évaluation :

5

nothing

Évaluation :

5

The Gerntlman assisted me was courteous and very responsive and I would recommend it to anyone

Évaluation :

4

excellent service at this store, he was very helpful and courteous, A+

Évaluation :

5

Fred was amazing and well educated, we enjoyed our experience.

Évaluation :

5

Some of the nicest people I've ever met! Excellent service à la clientèle. You have my business from here on out!

Évaluation :

5

Everything was above and beyond my expectations.

Évaluation :

5

Jacob is friendly and always helpful. He makes this storage facility safe by always being accessible and makes sure property is well lit. Property is always clean and his staff is a reflection of him…upbeat/positive and very knowledgable.

Évaluation :

3

A lock was supposed to be left in the unit for me and it was not. My items are in the unit now, I couldn't keep the move truck any longer, but no lock is on the door.

Évaluation :

2

You really don't want to hear what I have to say. With NO LIGHT available in unit, everyone must bring their own lights with them

Évaluation :

4

Everything

Évaluation :

1

The staff and manager were so rude. Even the moving helpers abandoned my things. I paid for a key and it was not given to me. To get to storage I was told the elevator was bad, I asked what I should do hence I already picked a van, the manager called the police. I was threatened and treated like a trash. He was screaming at me and 2 men that came with me. It was hard to get them in the office even when you see them, you call they won't attend to you. The manager runs away when you call him for assistance. His attitude can't help any business to grow, even on franchise infact he is not representing the company well. I have been traumatized. I had a horrible experience with Uhaul Amanda Lane, Dallas Texas, 75238. I can't recommend this location even to the devil.

Évaluation :

1

I had a horrible experience even at my first time. I was abandoned at the middle of the service I paid for.

Évaluation :

1

I'm shook honestly, keeping my stuff at this location was pretty standard actually , it was the shameful tactics after I returned the truck the next day , upon contract signing milage reported on vehicle was astoundingly off by almost 200 miles , upon returning the truck that was used to drive 34 miles from storage to my new place and back , we reported the error and were told that everything was good and we had no worries i even checked out with the clerk and closed my account, upon leaving me and my girlfriend went to the park to enjoy the day and see some old friends, my girlfriend's bank messaged her stating the U-Haul was charging 300 dollars more on her card , without any way of contacting establishment since no calls were accepted and lobby closed at 4 on the day being discussed, i find it highly unclear as to how it's legal to close a contract issue a receipt while pleasantly thanking us for our business only to steal more hours later , I know times are hard but man come on seriously people, just be careful some of the worst crooks smile in your face to distract from their wickedness.

Évaluation :

5

Mr. DuBois was very kind and attentive to our needs and made sure we were happy with our storage unit and that was greatly appreciated. I can tell he is a multi-tasker as while attending to us, he was also able to be helpful to others entering the office. He is greatly appreciated by us, WAY TO GO UHAUL for hiring such a great person to run your facility.

Évaluation :

3

I tried to move into a smaller unit and I rented a truck and the staff member said there was nothing that would be done in getting me 1 month free on rent so I took my business somewhere else.

Évaluation :

5

Jacob was great!! He was very knowledgeable and professional. Excellent experience overall!!

Évaluation :

5

Very nice, professional young man at the service desk.

Évaluation :

5

Awesome service! Clean facility! Easy access. I think access should be open a little earlier and stay open later but it's not too bad!

Évaluation :

4

My storage unit had trash on the floor. Other than that the facility was clean

Évaluation :

3

Air was not working properly; at drop off we told the manager of the problem. His response was that if we had an issue with the air conditioning we should have called roadside assistance

Évaluation :

5

Construction was hard to deal with, but that is not the fault of the U-Haul team.

Évaluation :

5

My stuff was damaged water damage and the storage off of LBJ and McCree on Sunday evening due to a water pipe and yes I was pleased with the the corporate office employees assistance I am waiting for them to replace all my belongings that was damaged I'm in the process of moving into my own place sometime this week

Évaluation :

2

Customer service was okay your policy sucks imean you sure protect yourself in every little thing is ridiculous that if i miss a quarter of gas you will charge me but if i put that quarter you wont refund me that money so eather way im fucked by you Thats only one thing i had to drive so far to get the size truck i needed and i still have to pay for those miles ridiculous do you want more 😂 i have alot to say

Évaluation :

5

Very polite courteous and helpful and very very friendly

Évaluation :

5

I really appreciate all the service and staff I would most definitely will recommend this location I give them 5 stars thank you.

Évaluation :

5

Amazing team and great customer service. Thank you for all your understanding and assistance. Greatly appreciated.

Évaluation :

5

It would be nice if staff could help with unloading heavy large items like a mattress and TV, when it’s just one person moving in their items, I couldn’t get any help from family during the week.

Évaluation :

5

Mr Jacob is a real professional, this experience was excellent

Évaluation :

5

Second time using this facility !

Évaluation :

4

The only thing I would change is rates I would recommend daily/or weekly charges for people like me who don’t need a whole month other than that every thing was great!

Évaluation :

5

Mr.Dubois Jr. Thank you for your hospitality, help and knowledge.. it was a pleasure doing business with you!!😊

Évaluation :

2

Hidden charges $25 jumped to $95 to then $125 - a steal

Évaluation :

1

Local agent very adversarial when I called him about an after hours drop off charge that I was unaware of. He told me it was in the contract, I owed it, should have read it, etc. and was unwilling to credit my account. I was told when I made my reservation that I could drop off the truck sooner than my scheduled return date, but there was no credit for bringing it back early. I was not told about any after hours fees. Anyway, thanks to the courtesy and good marketing sense of Kevin Lindell in the traffic management department, he credited me the $20 fee. It was not about the money, but just being unaware of it verbally, which I admittedly did not read on my end, was not good. Again, customer service for $20 is wise and the local agent at Amanda Lane has no concept of good customer service, but just the opposite. He actually hung up on me when I wanted to discuss it with him more. His name may be Dubois, not sure. Anyway, I will rent from U Haul again due to the good customer service I did receive, but the check in issue was not good and the drop off location agent also not good and should be discussed. Again, customer service is key and bad customer service is not to be tolerated. Thanks Jerry Averyt

Évaluation :

5

Very helpful and considerate Mr Jacob thank you

Évaluation :

5

As I as traveling, it rained and water came into the passenger side front window. I mentioned this to the return agent in Texas. I have a picture if you need to see. When you wash the truck, you will see water leak inside. Also if the agent taking our order can describe if the truck has a dolly, ramp, then we can better select a more suitable truck.

Évaluation :

4

To me it was all good didn't have no problems people real respectful and explain everything to me and since I don't know that much about internet I'm 62 years old the young man that was working there he helped me a lot. I think his name was Antoine very nice young man

Évaluation :

5

Keep up the great work.

Évaluation :

3

1 way in and out is not a good practice or ease of entry or exit for customers. I was in unit 1101 right next to a door but couldn't access. The hallways are narrow n would've been lots easier to use that door.

Évaluation :

2

Got locked out once due for not using a lock from Uhaul even though I was using a disk lock similar to what is used on site.

Évaluation :

2

My unit was locked out once because the manager claimed I did not have a "approved" lock on my unit. After taking time off work and driving all the way to this facility during the work day it was discovered my lock was approved.

Évaluation :

5

Site manager provided great service! He was very helpful and courteous. I recommend this facility to anyone with storage needs. Thanks again.

Évaluation :

5

Manager was handsome and helpful! Staff was pleasant!!

Évaluation :

5

Jacob is one of the best Facility Managers I have encountered at any Uhaul. And I have been dealing with Uhaul since 1997

Évaluation :

1

I reserved a room. Then the next day I physically went into the facility to secure my room. After signing the contract and given a security card and a nap with my unit highlighted I went home to finish loading my truck. I recieved an email where the manager tried to blame me for not answering my phone because I was IN THE MIDDLE OF MOVING line it was my fault his facility rented me a room that somehow after my reservation and in person meeting someone later figured out was rented to another person. This was after business hours and in a Sunday so I was left high and dry without a storage unit causing me to have to pay extra for a truck for another day. The insulting thing is in the email the manager tried to make me the responsible party for now answering my phone WHILE I WAS BUSY MOVING. This is the most unprofessional business I've dealt with on a long time. If you are looking for storage I would look anywhere but here. I even responded to the email to give the manager a chance to redeem himself but an unprofessional person who blame a customer BEFORE taking responsibility for their mistakes is a unprofessional as it gets. This was the most disappointing experience I've ever had with uhaul and even after giving the manager a chance to at least apologize or make me the customer happy he failed for the second time. I hope uhaul can fix these issues and find ways to compensate their customers for unprofessional and inadequate service because if they don't they will lose more customers like me and the ppl I will be forced to tell to stay away because of my experience.

Évaluation :

5

I love the staff ❤

Évaluation :

5

Personnel amical.

Évaluation :

5

Was at a shortage on time and the clerk was able to get me in-and-out efficiently as well as providing some extra and useful tips as a first time customer would definitely recommend

Évaluation :

4

The staff is very friendly, accommodating and professional. Their is no other moving company like uhaul ( reservations, rental storage, and trucks) always on point.

Évaluation :

5

Love the staff her the managers and district managers are all friendly and helpful.

Évaluation :

5

Jacob is a an amazing GM with professional customer service approach. I appreciate and will recommend his facility to family and friends in the near future. Merci.

Évaluation :

5

ILL DEFINITELY GO BACK IF NEEDED

Évaluation :

5

thank you so much for the service

Évaluation :

5

The general manager was heaven sent! Definitely helped me out to the fullest! Thanks Jacob , I will refer and do business with again!!

Évaluation :

2

I didn’t like the managers attitude.. I had to call customer service and talk to them about his attitude and the horribly written email about occurring additional late fees even though my bill wasn’t even due… the manager also threatened to physically fight me.. because I continually tried to get him to make any sense of that email..

Évaluation :

4

Polite & friendly office staff.

Évaluation :

5

General manager provided excellent customer service and experience!

Évaluation :

5

Helpful staff. Clean location. Very happy.

Évaluation :

5

I will always rent from this facility because everyone from the manager to the assistant manager to the supporting staff is always helpful and nice when I go into the office. Thank you for being kind.

Évaluation :

5

Great team! They made everything easy and simple as possible!

Évaluation :

5

I had one issue the whole time I was there. It happened to be on the day I was moving out, I hired a mover and the card allowed me to get in the gate but did not allow me to get in the building.

Évaluation :

5

Excellent Service, staff and management.