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Vernon W. | Online Move InCustomer Reviews for U-Haul Moving & Storage at W Kingsley Rd
Testimonials From Recent Customers
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The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay 200 $for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me 2 500 $for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.
Kuluana J. | Premières impressionsI had covid and was unable to come in. When I finally was well enough to call and tell them I no longer needed my storage unit. That I would be moving my stuff out. The manager told me that if I called on the 3rd day which was July 29th instead of the 4th day July 30th. That I could've moved out free of charge. So I paid a whole months rent for an empty storage unit. I've had problems with Uhaul since I started my moving journey. I scheduled a rental and when I went to go pick it up, on my moving day, they told me my reservation had been canceled. No one called me to inform of that. I will never give my money to this company again!
Shandea D. | Expérience généraleI used the place from 2005 until July of 2021. Never had a problem, used the online application to pay the bill and all was well. Staff was always courteous and available. Indoor, climate controlled after 16 years my books were all perfect. I will recommend to anyone I know who needs extra storage. Merci.
VAL O. | Expérience généraleExcellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!
NANCY L. | Premières impressionsThe bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)
Jaimi B. | Premières impressionsCouldn't get in the building!
James L. | Premières impressionsVery Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need
cynthia b. | Expérience généraleRon Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!
Rachelle D. | Premières impressionsJacqueline Haggard was excellent. Very sharp lady.
Jim S. | Premières impressionsThe general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company
SUZETTE W. | Premières impressionsI don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.
SAVALAS L. | Premières impressionsRon was Great!
Daniel O. | Premières impressionsThe process was fast and easy. It also help that I have been a long time customer of U-HAUL.
lasonia L. | Premières impressionsShorter Duration plans like Half Day.. Overall, Satisfied.
Favour A.She was awesome very personable and very helpful thank you
MARIA R.Put everything that goes with the car together.
THATY T.Cody at my Texas stores was a blessing very kind and helpful
WAYNE S. | Premières impressionsEveryone was very helpful!
Kristen M.Though it was hot
Eunice N. | Premières impressionsI didn't work directly with the personel at this location because I did the 24/7 pickup but the experience was horrible! So many issues. It took me over 2 hours amd 30 minutes, multiple calls with Uhaul phone reps just to get the code for the lock. I lost money because I was not able to move on time. Completely unexceptable and I will never use Uhaul again. I will also let everyone I know about my horrible experience
GERARDO JR A.Good job
RICHARD W.The ‘engine' light was on and the Uhaul drove horrible. It felt like it would breakdown at any minute.
HEATHER M.Keep doing what you been doing
Rose A.It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve
Jacklyn S. | Premières impressionsStood outside for hours trying to pickup. Manager walked right past me and didn't offer any help because maybe it was after hours, but the number they have listed is for after hours to the manager and that was going straight for voicemail. Went the next day to pickup my truck and the assistant manager basically admitted that the general manager said he was going to wait for my call to give me the code and keys for the vehicle. Very unorganized location! I would try to avoid this location for after hours pickup
David M.Awesome 👍🏾
Martin C. | Expérience généraleIt was easy and very expedited as service. I like this location. I am customer in this location since 2005.
Kandengi P.Wasn't told to have the truck clean when return. They charge me 20 $for cleaning
Saw L.The truck drove terribly. I called up to the location during store hours 3 times and no one answered. Later that day the rental truck ended up breaking down. We had to call roadside assistance and wait.
SIDNE P.They attended me well, very friendly.
Antonio G.Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!
Barry H. | Premières impressionsNa
Teresa J.This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!
Brett S. | Expérience généraleI love this UHaul facility. It's very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful
Gladys B. | Premières impressionsThe price to use 43 miles was unbelievable plus truck is not actual size.
DANIEL D.Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.
bradley c. | Expérience généraleService was excellent. Truck was perfect
Laurelle S.The truck was clean but it drove like crap needs an alignment really bad. The lady at the store was very nice and helpful. I think her name was daphne
Timothy N.Mr. Ron is Amazing. A Godly Man full of compassion.
Edwin A U. | Premières impressionsAucun
joey S. | Premières impressionsno comments
Sonja F.Ladies working helped me quickly and they were nice too. You could tell today was a busy day for them but they were professional and courteous.
LALETA C.Return equipment process is flawed. The system needs to be updated.
Sandra L.Great service, clean facility and equipment
Claudio A.The tire sensor on the truck needs to be fixed.
Aquarius C.Ron offered excellent customer service. Genuine, friendly and helpful. Even called to confirm my time, when I had made aN AM/PM mistake on My Reservation. Have rented from UHaul many times, and Ron was the best! Merci encore.
Judith Karin G.very good fast helpful
Lee H. | Premières impressionsRon was so helpful and nice to work with!
Brett S. | Premières impressionsThe manager of this facility went above and beyond to make sure we got what we needed. There was a uhaul.com glitch that prevented them from getting us the van that we had reserved. Out of their control. But, he went in an rented us the next largest vehicle at the same price. Great guy
Jeffrey P.I patronized this location in January with no issues & was very happy with the service . Unfortunately, yesterday was not a repeat occurrence. I waited over 30 mins for my truck to be “cleaned†despite having made a reservation several days prior. The gas tank was below 3/4 full and there was a low tire pressure sensor that had not been dealt with. Also the key fob battery was dead. I would not have normally been too concerned about these matters, however on this particular day I was driving a bit of a distance and I didn't want to worry about a tire getting flat on my journey or something else going wrong since it seemed like the truck was not thoroughly checked or serviced recently. I was told this location is under new management so I understand some slight hiccups associated with that. However, I won't be utilizing this location again if this is the precedent that is being set.
Chelsea H.I had the best experience with Sharon on Friday. She was professional and helpful. I love this location after my first encounter with Mr. Ron last year and I've been coming there every since. This is my UHAUL location for life.
Silvia H.The gentleman working was profoundly rude and seemingly lacked the desire to provide customer service. It was dissapointing.
KATELIN,VICTORIA B.Very professional, prepared, and knowledgeable. Not much to do to make this better. Keep up the good work!
Gary G.Sharon White has been and continues to be amazingly cheerful, helpful and professional. As my family has moved into a home and sold 2 homes within 2 months, we have rented 3 Uhaul's and every time was a breeze with Sharon. Thank yall!
Darren S.Y'all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.
lynch g. | Premières impressionsSharon was awesome. She She made my trip to U- haul easy and quick! Will definitely recommend this location!
Marilyn C.Sharon White was welcoming and helpful throughout the rental process. She answered all my questions, walked around the truck when I asked her to review some marks prior to renting, and just generally put me at ease. Thank y'all again!
Darren S.great customer Service!!!!!! Sharon is awesome she make sure my experience with U-Haul was great thank you Sharon Mrtn for being a great for being great with your customer service I will come back to see you again
DEMARCUS P.This question is for the corporate office, but I would like to know why my order 22727242 got canceled. I placed this order a day or two before I needed the van, but when I arrived at the location I could not find the order in my app. Additionally, no email was sent to me. The store manager was very nice getting me setup, but this slowed my plans. Additionally, the store manager was not able to get into the canceled order to provide an explanation.
Vernon M.I mean, all things considered it was great service.
Brendan P.Absolutely wonderful in all aspects of my experience.
Craig L.I can't think of any improvements needed. I am so happy with Uhaul. If you all offered movers to help move that'll be great, lol.
Varenda D.Employees, equipment, everything was top-notch. I could not ask for friendlier, nicer people to rent from. I had a van for 9 days and would certainly rent the same equipment at this same location again if needed. Not a large busy location. I kept the vehicle a couple of extra days - they called me by name each time we were in touch.
Earl B.This was a very good experience. The store manager is nothing short of a Angel in the form of a man....
Roderick M.I love Mr Ron he's the best Going forward this will be the only U-HAUL location I use
Silvia H.Great service!
Andrew O.The person at the counter who helped me used horribly offensive language. Specifically he said Mother F...er 3 times, and retarded 2 times in the 5 minutes i was waiting for him to finish with another customer. This is unacceptable behavior from anyone working a service desk. I cannot see going back to this location again. There is a clear need to move this person to a position where no customer will ever interface with them.
Daniel L.I went to pick up my van on my mobile app at 6 AM. However this service was not available at this location so I had to wait an hour til 7 for them to open.
Tim A.The attendant who checked me out was really cool. Sorted out a verification mess, that another location didn't want to deal with.
Miller H.The service was great! The truck was clean and and full of gas. They made it easy! I would definitely recommend this location.
Kenneth R.The person who checked me in was extremely unfriendly and not very helpful. The person who I spoke with over the phone and the person who processed my rental in store were outstanding.
Simon H.Excellent customer service experience. Thank you so much!
LESLIE S.The equipment was incredibly clean! The staff member who assisted me was very helpful. He was actually quite busy but I listened to his interaction with each guest and he never once let on that he was busy. Great positive attitude!
Niki C.Y'all can improve the prices and extra charges for mileage. That is something y'all can take away completely
Dajah J.He was very friendly and helpful gave all information needed thank you
fredaria b. | Premières impressionsWhy no credit for the extra fuel I left in the tank Truck delivered late due to use by staff to deliver trailer to others. Waited an hour after reserving for a truck at 8 am. No credit or payment for late delivery Only a quarter tank of gas in truck when I picked it up After registering for pick up on line, I had to repeat it all at counter Return app kept dropping off and took long time. Truck worked fine. Service very poor
ron M.Always there when I need them, Yesssss Thank You.
alden W.Great customer service at the location
Lashira B.I was using a tow dolly and in mid highway the left tail light flew off ! Totally unsafe ..
edgar C.Ron was super friendly and helpful!!
Emily B.This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.
candace t. | Premières impressionsVery nice employees
Deborah K. | Premières impressions