Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

Évaluation :

4

The only thing I would change is rates I would recommend daily/or weekly charges for people like me who don’t need a whole month other than that every thing was great!

Évaluation :

5

Mr.Dubois Jr. Thank you for your hospitality, help and knowledge.. it was a pleasure doing business with you!!😊

Évaluation :

2

Hidden charges $25 jumped to $95 to then $125 - a steal

Évaluation :

1

Local agent very adversarial when I called him about an after hours drop off charge that I was unaware of. He told me it was in the contract, I owed it, should have read it, etc. and was unwilling to credit my account. I was told when I made my reservation that I could drop off the truck sooner than my scheduled return date, but there was no credit for bringing it back early. I was not told about any after hours fees. Anyway, thanks to the courtesy and good marketing sense of Kevin Lindell in the traffic management department, he credited me the $20 fee. It was not about the money, but just being unaware of it verbally, which I admittedly did not read on my end, was not good. Again, customer service for $20 is wise and the local agent at Amanda Lane has no concept of good customer service, but just the opposite. He actually hung up on me when I wanted to discuss it with him more. His name may be Dubois, not sure. Anyway, I will rent from U Haul again due to the good customer service I did receive, but the check in issue was not good and the drop off location agent also not good and should be discussed. Again, customer service is key and bad customer service is not to be tolerated. Thanks Jerry Averyt

Évaluation :

5

Very helpful and considerate Mr Jacob thank you

Évaluation :

5

As I as traveling, it rained and water came into the passenger side front window. I mentioned this to the return agent in Texas. I have a picture if you need to see. When you wash the truck, you will see water leak inside. Also if the agent taking our order can describe if the truck has a dolly, ramp, then we can better select a more suitable truck.

Évaluation :

4

To me it was all good didn't have no problems people real respectful and explain everything to me and since I don't know that much about internet I'm 62 years old the young man that was working there he helped me a lot. I think his name was Antoine very nice young man

Évaluation :

5

Le service à la clientèle était génial.

Évaluation :

5

Good customer service.

Évaluation :

5

Keep up the great work.

Évaluation :

5

The only thing was I didn't want my money mail to me

Évaluation :

4

Next time it would be nice to know up front that there's an extra charge if the equipment is returned after hours, even if that equipment was returned before the due date and time instead of just being charged the next day

Évaluation :

3

1 way in and out is not a good practice or ease of entry or exit for customers. I was in unit 1101 right next to a door but couldn't access. The hallways are narrow n would've been lots easier to use that door.

Évaluation :

4

This is a great location for me

Évaluation :

2

Manager was rude gave me the wrong truck and tried to blame me and charge me

Évaluation :

2

Got locked out once due for not using a lock from Uhaul even though I was using a disk lock similar to what is used on site.

Évaluation :

2

My unit was locked out once because the manager claimed I did not have a "approved" lock on my unit. After taking time off work and driving all the way to this facility during the work day it was discovered my lock was approved.

Évaluation :

2

The roads all around that are messed up even driving in to the parking lot is messed up. If if I return my truck one day earlier than my reservations, I feel like I should get a credit for that but the customer service representatives said no. I did go over my estimated mileage from my reservation. The staff were great picking up and returning the rental.

Évaluation :

5

Best service and pick-up place in Dallas!

Évaluation :

5

Site manager provided great service! He was very helpful and courteous. I recommend this facility to anyone with storage needs. Thanks again.

Évaluation :

5

Manager was handsome and helpful! Staff was pleasant!!

Évaluation :

5

Jacob is one of the best Facility Managers I have encountered at any Uhaul. And I have been dealing with Uhaul since 1997

Évaluation :

1

I reserved a room. Then the next day I physically went into the facility to secure my room. After signing the contract and given a security card and a nap with my unit highlighted I went home to finish loading my truck. I recieved an email where the manager tried to blame me for not answering my phone because I was IN THE MIDDLE OF MOVING line it was my fault his facility rented me a room that somehow after my reservation and in person meeting someone later figured out was rented to another person. This was after business hours and in a Sunday so I was left high and dry without a storage unit causing me to have to pay extra for a truck for another day. The insulting thing is in the email the manager tried to make me the responsible party for now answering my phone WHILE I WAS BUSY MOVING. This is the most unprofessional business I've dealt with on a long time. If you are looking for storage I would look anywhere but here. I even responded to the email to give the manager a chance to redeem himself but an unprofessional person who blame a customer BEFORE taking responsibility for their mistakes is a unprofessional as it gets. This was the most disappointing experience I've ever had with uhaul and even after giving the manager a chance to at least apologize or make me the customer happy he failed for the second time. I hope uhaul can fix these issues and find ways to compensate their customers for unprofessional and inadequate service because if they don't they will lose more customers like me and the ppl I will be forced to tell to stay away because of my experience.

Évaluation :

5

Excellent customer service both at the pick-up location and over the phone. I had to get the truck on short notice and extend my rental. Each interaction was fast and friendly. The online return option for after-hours drop-off is easy and convenient. Great experience.

Évaluation :

5

Process for renting was very easy and seemless.

Évaluation :

5

Mr. Cunningham and his staff are always friendly and helpful. Love this location

Évaluation :

5

I love the staff ❤

Évaluation :

2

I had to be sent to another location becuase your system let me schedule for a pick up in Balch Springs but the truck was not there and I was not notified. Had to contact customer service for another location which was still 26 minutes out of my way compared to 5 minutes to where I originally had it set for.

Évaluation :

5

Great customer service!!!

Évaluation :

5

Nothing Everything was perfect Thank You so Much I rate 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Évaluation :

5

Personnel amical.

Évaluation :

5

I would send all the employees from the 1225 lbj highway store to the Amanda ln store to learn some customer service pointers it's crazy the difference in customer from not even a few miles away the guys and gals at Amanda lane are top notch professional and very helpful i couldnt brag more about them and believe the service I didn't even receive at the lbj store I will be going to Amanda ln for now on with my business tentals

Évaluation :

5

Was at a shortage on time and the clerk was able to get me in-and-out efficiently as well as providing some extra and useful tips as a first time customer would definitely recommend

Évaluation :

4

The staff is very friendly, accommodating and professional. Their is no other moving company like uhaul ( reservations, rental storage, and trucks) always on point.

Évaluation :

5

Excellent and professional

Évaluation :

5

It's a Smart and easy moving truck

Évaluation :

4

I never received my final receipt.

Évaluation :

5

Love the staff her the managers and district managers are all friendly and helpful.

Évaluation :

5

Jacob is a an amazing GM with professional customer service approach. I appreciate and will recommend his facility to family and friends in the near future. Merci.

Évaluation :

5

ILL DEFINITELY GO BACK IF NEEDED

Évaluation :

4

Your website reservations, call in station and mobile check out and in are terrible. Never work and wait times and transfers are ridiculous. 1 out of 10.

Évaluation :

5

thank you so much for the service

Évaluation :

1

Maybe double check a claim before you call a renter to falsely accuse on an assumption without any investigation. The branch is fully aware of the Clooney today.

Évaluation :

5

no improvement i have to offer, but the gentleman that helped me today (10/3 am) was very kind and efficient and i appreciate his help!

Évaluation :

5

Everything was fine

Évaluation :

5

The general manager was heaven sent! Definitely helped me out to the fullest! Thanks Jacob , I will refer and do business with again!!

Évaluation :

2

I didn’t like the managers attitude.. I had to call customer service and talk to them about his attitude and the horribly written email about occurring additional late fees even though my bill wasn’t even due… the manager also threatened to physically fight me.. because I continually tried to get him to make any sense of that email..

Évaluation :

5

Mr DuBois is excellent. Highly appreciated!

Évaluation :

4

Polite & friendly office staff.

Évaluation :

2

Maintenance the AC was not cold, Staff the facility so that there's not a 45 minute and then having to leave without speaking with anyone. I reserved a 15' and was given a 10'. Needless to say I ended up having to make 4 trips that could've been done in 1!

Évaluation :

1

Returned the truck at 3:30pm. The lady working the front desk said they were about to close (which online says 4pm). Got charged for returning after hours which is a blatant lie. Will never return to this location again.

Évaluation :

5

General manager provided excellent customer service and experience!

Évaluation :

1

The equipment was not ready. I had hired movers through the site as well and had to scramble to find another location that had a moving truck so I could complete my move. Luckily the movers didn't charge me the 2hrs it took to find and secure the truck we used. Absolutely horrible experience!!!

Évaluation :

5

Jacob was amazing, very friendly and funny. Made our stressful day a bit better!

Évaluation :

5

Helpful staff. Clean location. Very happy.

Évaluation :

5

I will always rent from this facility because everyone from the manager to the assistant manager to the supporting staff is always helpful and nice when I go into the office. Thank you for being kind.

Évaluation :

5

The man I did business with was helpful and professional

Évaluation :

5

Great team! They made everything easy and simple as possible!

Évaluation :

5

I had one issue the whole time I was there. It happened to be on the day I was moving out, I hired a mover and the card allowed me to get in the gate but did not allow me to get in the building.

Évaluation :

3

Our truck was not available to be online pickup, thus we had to wait until UHaul opened. The older gentleman working was not very friendly or helpful. The young man Antwone who waited on us was extremely helpful, friendly, and knowledgeable. He is the person you want to see doing customer service.

Évaluation :

3

When the hours sign has hours saying you're open on Sunday, be open. Also make sure there's enough parking for returned trucks.

Évaluation :

2

Overcharged me...turned in rental at same gas level and within 24 hrs... and they don't pick up the phone!

Évaluation :

5

Excellent Service, staff and management.

Évaluation :

5

Great service, thank you!

Évaluation :

5

Nothing because you all were great and had wonderful personality you don't see much these days.

Évaluation :

1

Mobile pickup was difficult and not reliable. We received the truck and within a mile the low gas light came on. We returned the truck with the same amount of gas we were given and yet I was still charged 100 dollars for fuel fees. Girl who was there when we returned the truck was not helpful when we called after receiving online receipt.

Évaluation :

5

It had to be one of the best experiences I have ever had from a customer experience perspective. The man who assisted me was very customer focused, and he made the entire transaction perfect. I would recommend to everyone.

Évaluation :

5

Good customer service friendly employees excellent service very happy

Évaluation :

4

Great customer service when I picked up my equipment, but person when I dropped off same day she wouldn't even check in my equipment I was told they would do it the next day and when I got my receipt it wasn't even checked in until 11 o'clock past my check in time.

Évaluation :

5

More room in the rental office. Too crowed with stuff and too small.

Évaluation :

5

The man that helped me customer service was immaculate he was super informative & made my experience with uhaul the best ever keep up the good work.

Évaluation :

5

He was so nice and informative thanks again.

Évaluation :

5

I love this company because they are truthful to their customers and the unit was air conditioner light up really good and cameras everywhere yes I will tell a friend about it if they ask

Évaluation :

5

The staff member that I dealt with was excellent!

Évaluation :

5

The staff,Ron and Jacob were above and beyond. They made it awesome

Évaluation :

3

The truck was not easily found and had no key. We had to wait for the counter person to get the key. Once the truck was full from the storage unit the truck wouldn't start. We went to lunch while the counter person tries to work things out. When we returned there was nothing done. The roadside assistance person wouldn't work with the counter person and insisted that they try to trouble shoot with the customer before sending someone out. It was a very stressful day.

Évaluation :

5

Jacob was extremely nice.

Évaluation :

5

I use U-haul truck and storage quiet frequently.The service is always on point.

Évaluation :

5

Much easier check out process than larger UHaul locations in the area. Staff were flexible and gave us a much needed and appreciated 3 hour grace period. Thank you for the excellent customer service.

Évaluation :

5

The gentleman at the front desk was so patient and helpful

Évaluation :

5

Very awesome employees at this location. Always friendly and courteous

Évaluation :

5

The representative at this location is friendly, professional and patient.

Évaluation :

3

I did not get the equipment needed for the move, could not reach by phone, went to another Uhaul and they couldn't do anything. Had to wait to the next day which was an big inconvenience. Ron, was nice and didn't charge but still was more because of the extra miles driven to find a location open to start moving. 樂

Évaluation :

4

The gentleman who assisted me with checkin and checkout was outstanding - very trustworthy, communicated clearly, and was very reasonable. I would come back again to receive the same service. Invoice number 25201074.

Évaluation :

5

Ron was so friendly and welcoming. I felt like I've known him my whole life. He was very informative and accommodating. I loved every bit of it! Thank you for being a kind a genuine human being.

Évaluation :

1

I'm did the same day move in online and it indicated that we had access until 10:00 p.m. but the manager of this facility was very rude in informing everyone that he was not going to open the side door after 5:00 p.m. for a week waiting on parts....... Needless to say I had to carry everything upstairs to the third floor on foot hardly any carts very rude gentleman tell me with a full car as I pull up that I cannot have access to my storage due to the elevator being out of service. Highly not recommended F+++++++

Évaluation :

5

Check in was quick and easy. The man who checked and out 10/22 was efficient and knowledgeable and very helpful. We have used this location before and will definitely use it again.

Évaluation :

5

Ron was very helpful. He provided excellent service.

Évaluation :

3

The only problem is Mr Jacob , he overcharge me $20 for teuck and $25 to clean … the truck i gave to office in the Right time and was not dirty give me my miney Back

Évaluation :

1

The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay $200 for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me $2500 for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.

Évaluation :

2

I had covid and was unable to come in. When I finally was well enough to call and tell them I no longer needed my storage unit. That I would be moving my stuff out. The manager told me that if I called on the 3rd day which was July 29th instead of the 4th day July 30th. That I could've moved out free of charge. So I paid a whole months rent for an empty storage unit. I've had problems with Uhaul since I started my moving journey. I scheduled a rental and when I went to go pick it up, on my moving day, they told me my reservation had been canceled. No one called me to inform of that. I will never give my money to this company again!

Évaluation :

5

I used the place from 2005 until July of 2021. Never had a problem, used the online application to pay the bill and all was well. Staff was always courteous and available. Indoor, climate controlled after 16 years my books were all perfect. I will recommend to anyone I know who needs extra storage. Merci.

Évaluation :

5

Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!

Évaluation :

5

The bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)

Évaluation :

2

Couldn't get in the building!

Évaluation :

5

Very Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need

Évaluation :

5

Ron Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!

Évaluation :

5

Jacqueline Haggard was excellent. Very sharp lady.

Évaluation :

5

The general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company

Évaluation :

5

I don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.

Évaluation :

5

Ron was Great!

Évaluation :

5

The process was fast and easy. It also help that I have been a long time customer of U-HAUL.

Évaluation :

5

Cody at my Texas stores was a blessing very kind and helpful

Évaluation :

5

Though it was hot

Évaluation :

4

It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve

Évaluation :

5

Awesome 👍🏾

Évaluation :

5

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Évaluation :

5

This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!

Évaluation :

5

I love this UHaul facility. It's very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful

Évaluation :

1

Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.