Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

Évaluation :

4

Good spot imma use yall again

Évaluation :

5

The trucks exhaust was so loud and something was wrong

Évaluation :

5

I have rented two different units and all worked out great! I also have rented trucks, carrier 4x8 and moving tools and boxes while in different states. I always recommend U-Haul and look to renting and recommending you to other people. Thank you for being there and keeping the grounds clean and us feeling safe on the premises.

Évaluation :

5

We received the best customer at each step from initial rental and storage space to the last truck rental… excellent staff

Évaluation :

5

Absolutely loved Lester and his wife they are a great management team. This property benefited allot due to their experience. Would recommend to all!

Évaluation :

5

Thank you for keeping my property safe not just once but twice being amongst uhual on Amanda lane then you can leave/donate items or take what you see that could be used in the new residence 10/10 I always recommend

Évaluation :

5

Lester and his wife made me realize there are still really great people left in this world. As a small business owner they have given me some reminders on how to provide excellent customer service.

Évaluation :

5

Lester was absolutely the best manager i have ever had the opportunity do business I will definitely recommend him..thank you

Évaluation :

4

Was having a lot of trouble with the automatic lights going off when trying to find things in my storage.

Évaluation :

5

Best staff ! Don’t miss

Évaluation :

4

Truck was clean, rain leaked through the windshield seal on the drivers side, also windshield had shatters.

Évaluation :

3

The code I got didn't work and I didn't get a key card when checked in . Then the elevator broke and no one came to fix it quickly. So overall the mice in was not a good experience. I was paying two guys to help so I had to spend more money than I should. The manager did apologize for the elevator being broken.

Évaluation :

5

Very respectful very decent. Good customer service. It made me feel comfortable and very well and thank you and we need more people like you guys.

Évaluation :

5

Good Business and helpful employees

Évaluation :

4

side mirror on the truck needs to be repaired. really dangerous to deive like that on a truck that big. overall the location was good, the young lady on the desk was very helpful and tried really hard to make a smooth transaction.

Évaluation :

4

I like the convenient location off the freeway. The facilities secure no matter what time a day. The cleanliness and availability of carts to load and carry your items is very helpful. The couple are so nice and helpful and friendly this is an added bonus. Thank you Lester and Brandi

Évaluation :

1

The Employee who "leads" this office could sure benefit from Customer Service Training. Actually, I thought this was going to be a much better experience than it turned out to be. I won't use U Haul again...and, if You think about doing do (at least from this office)...stop, turn around and run away!!!

Évaluation :

5

This experience has made everything easy simple and smooth

Évaluation :

5

The husband and wife managing this location are the best! Always willing to help and go the extra mile with customer service! And always with a smile while helping! Keep up the great customer service! 

Évaluation :

5

Friendly employees. Great customer service. Had everything in my order ready to go.

Évaluation :

5

S.O.

Évaluation :

5

Variety of cart options is helpful. Parking layout could be improved… The bump going through double doors could be smoother as cart tends to tip at the point.

Évaluation :

5

I’ll come back if I ever need the assistance.

Évaluation :

5

He went above and beyond to help me

Évaluation :

5

The guy at the front office wearing green was weak and a loser, respectfully. The front office lady was helpful and kind. The storage unit was poorly lit which is why I needed to use my phone light at one point. The storage unit was only "clean" because I cleaned it personally and was "forced" to. These were my troubles and related to claims. Otherwise, the facility was pretty legit.

Évaluation :

5

Wendy did a great job of taking care of me. Merci.

Évaluation :

5

The young lady was awesome,great customer service.

Évaluation :

5

Lester and Brandi went over and beyond to help me. They even prolonged, for a bit, their hours to help when I arrived very close to closing!

Évaluation :

5

Longer hours at this location would be helpful to those if us that work mon-Fri 8-5. Other than that it was a great experience.

Évaluation :

5

The truck performed well. It had good power and reasonable speed. It was a stiff ride, but I did not have much weight in the back. The receiving location was open and operational before I arrived. The sign in front of the office states that those with equipment are to park there (where the sign pointed) and an employee would be out. After a couple of minutes, I when inside the office when no employee approached. The door was unlocked and I was able to walk in. The employee greeted me as I approached the front desk. The employee requested the key and we walked to the truck together. The employee inspected the truck, inside and out, entered some data into their phone app, and told me "That's all we need!"

Évaluation :

5

Great customer service always helpful and provide numerous options always clean polite and staff goes above and beyond

Évaluation :

1

This is not the right number

Évaluation :

5

The manager/staff at this location were exceptional.

Évaluation :

5

Brandi was excellent, she listened to my needs; best customer service I have experienced with UHaul. Excellent site!

Évaluation :

5

I love U-Haul as a whole! Keep up the good work

Évaluation :

5

Lester, the manager, was the most friendly, professional, and helpful U-Haul employee I've ever come across! Even amongst other companies. He deserves a raise! Thank you! I would definitely rent from this location again.

Évaluation :

5

Nothing the Husband & Wife there are so amazing. They helped me get a U-Haul fast, the drop off was amazing, he even gave me his number just in case anything happen after hours. I will definitely be back whenever need to move somewhere.

Évaluation :

5

The online/in app check in and out process is awful. This is a very simple exchange money for a vehicle. No need to call a 3rd party for no reason before I pick up the vehicle at 8am. And no reason to not have a button on the app to return the truck if I'm not at the location. Especially if the driver is different than the person who is paying for the vehicle.

Évaluation :

5

Mrs Barbara and Lester is perfect do not change nothing

Évaluation :

5

Nothing service was perfect. Actually made it so much easier than I expected

Évaluation :

3

$19,95 sounded like a reasonable rate to reserve a van . I've never rented from U-Haul so I did not know about the "added charges"...mileage charge, environmental charge, rental tax. All seem legitimate but wish I had been told initially. Also, the manager was very rude and condescending.

Évaluation :

1

Mis-charged on mileage. Still awaiting follow-up after submitting my issue in writing to U-Haul based on the emailed receipt.

Évaluation :

2

We did not receive the dolly that we paid for, it made moving upstairs more difficult than it had to be. I waited two hours for a uhaul that didnt have all my equipment in

Évaluation :

5

This was an easy rental using the mobile app. The staff inside was friendly when I got my key. The van I rented was new and in excellent condition. I will definitely rent from this location again.

Évaluation :

5

Great customer service when I head upgraded from a small unit to a larger unit...no problem

Évaluation :

4

The lady at the front desk was really nice. Very professional & fast paced. Merci

Évaluation :

5

Na

Évaluation :

1

Some of my properties are damaged &the insurance they don't respond back yet

Évaluation :

5

Thank you Mr Zavala! You always make moving such an easy process. And the level of professionalism is unmatched!!

Évaluation :

5

Great People and very helpful and friendly!!! Merci!

Évaluation :

5

Very nice staff!

Évaluation :

5

Customers were helpful, check out process was hard, I’m not downloading an app I would use on average twice a year.

Évaluation :

5

The employees were very friendly and knowledgeable of my needs and very effective during the process.

Évaluation :

5

This was a really good experience.

Évaluation :

5

Rien

Évaluation :

5

i recently met the managers and they were Great! Very friendly people and like to talk with you generally and not fake to have you go away! LOVE THEM!

Évaluation :

5

New team for 2024 keeps regular business hours. Great! They are very personable, dependable and very helpful. Can trust you will get help when needed

Évaluation :

5

The team at the Uhaul in AMANDA Ln Garland Texas. Is amazing Lester and his Wife went above and beyond I have been with Uhaul for over 10 yrs at the same location and this is the best since ram since they have been there

Évaluation :

5

Amazing customer service they treat me with respect and honesty place is maintained very nicely I had issues with a previous u-haul location and they resolved it for me 100 % recommend

Évaluation :

3

I just dropped off the truck and left.

Évaluation :

5

Lester helped us with dropping off our truck at his facility vs another one it saved us time. We appreciated his help.

Évaluation :

2

Loading and unloading area is too small for when multiple vehicles are trying to load or unload. There's bo other good place to try to do this. Unfortunately the lot is just too small for more than one or two at a time. It's also very inconvenient there is only one elevator so when you have multiple people moving their stuff in and out you end up waiting several minutes just to use an elevator

Évaluation :

5

Lester and the crew are doing a fantastic job

Évaluation :

5

Love the service…Great place and staff

Évaluation :

5

This is my second rental in 2 weeks. I returned to see Brandi & Lester again because of how kind they were. They are so helpful & just really good people. They make it easy & it was nice to be recognized. I highly recommend them for any moving or storage needs!

Évaluation :

5

Very helpful and polite

Évaluation :

5

The couple who run the place at this facility, Lester and Brandi, are super sweet and kind. They are helpful and knowledgeable as well. Je les recommande fortement. 

Évaluation :

5

My whole online process was wonderful when I made it there it was very clean, quiet and wonderful thank you for making it very easy for my process and moving in my lock was inside my storage. It was very easy to find. Thank you guys.

Évaluation :

5

Brandi & Lester were amazing! So helpful & patient with me when I made a mistake & reserved the wrong truck. I would highly recommend them & will use them in the future!

Évaluation :

4

The staff was kind, courteous, and very helpful. Highly recommend this site! And the truck/van was clean, comfortable and drove well.

Évaluation :

5

Thank you for helping me keep my items safe for almost two months ❤️

Évaluation :

5

Just keep smileing

Évaluation :

5

Nothing they are awesome they go above and beyond for the customers highly recommend them the location on amanda lane dallas tx

Évaluation :

5

Let mileage be very clear 😃

Évaluation :

5

Came with the best customer experience ever along with great access. In tuff times Uhaul gave the best service 

Évaluation :

5

Cool staff.

Évaluation :

1

Didnt get dolly and way harder to move.

Évaluation :

5

Lester and his wife were over-and-above helpful in getting me the right truck for what I needed and for less money! I highly recommend this location and Lester and his team!

Évaluation :

5

A lot

Évaluation :

5

Lester and the others were helpful, made the process easy and provided EXCELLENT CUSTOMER SERVICE!!

Évaluation :

5

The manager went way above the line to help me move from one storage to the next one. His wife was very friendly with great customer service. I would recommend renting from this place. Also, the place is super clean!!!

Évaluation :

5

Excellent service by agent Lester.

Évaluation :

5

Keep up the good work

Évaluation :

5

Lester has been incredibly helpful and awesome. Can't thank him enough!

Évaluation :

5

Bless Jesus Christ for another more convenient place to store my things Thank you so much 💗💗💗🌹

Évaluation :

4

Great customer service, the office space is a little crowded

Évaluation :

5

nothing

Évaluation :

5

The Gerntlman assisted me was courteous and very responsive and I would recommend it to anyone

Évaluation :

5

Jacob is friendly and always helpful. He makes this storage facility safe by always being accessible and makes sure property is well lit. Property is always clean and his staff is a reflection of him…upbeat/positive and very knowledgable.

Évaluation :

3

A lock was supposed to be left in the unit for me and it was not. My items are in the unit now, I couldn't keep the move truck any longer, but no lock is on the door.

Évaluation :

2

You really don't want to hear what I have to say. With NO LIGHT available in unit, everyone must bring their own lights with them

Évaluation :

1

The staff and manager were so rude. Even the moving helpers abandoned my things. I paid for a key and it was not given to me. To get to storage I was told the elevator was bad, I asked what I should do hence I already picked a van, the manager called the police. I was threatened and treated like a trash. He was screaming at me and 2 men that came with me. It was hard to get them in the office even when you see them, you call they won't attend to you. The manager runs away when you call him for assistance. His attitude can't help any business to grow, even on franchise infact he is not representing the company well. I have been traumatized. I had a horrible experience with Uhaul Amanda Lane, Dallas Texas, 75238. I can't recommend this location even to the devil.

Évaluation :

1

I had a horrible experience even at my first time. I was abandoned at the middle of the service I paid for.

Évaluation :

1

I'm shook honestly, keeping my stuff at this location was pretty standard actually , it was the shameful tactics after I returned the truck the next day , upon contract signing milage reported on vehicle was astoundingly off by almost 200 miles , upon returning the truck that was used to drive 34 miles from storage to my new place and back , we reported the error and were told that everything was good and we had no worries i even checked out with the clerk and closed my account, upon leaving me and my girlfriend went to the park to enjoy the day and see some old friends, my girlfriend's bank messaged her stating the U-Haul was charging 300 dollars more on her card , without any way of contacting establishment since no calls were accepted and lobby closed at 4 on the day being discussed, i find it highly unclear as to how it's legal to close a contract issue a receipt while pleasantly thanking us for our business only to steal more hours later , I know times are hard but man come on seriously people, just be careful some of the worst crooks smile in your face to distract from their wickedness.

Évaluation :

5

Mr. DuBois was very kind and attentive to our needs and made sure we were happy with our storage unit and that was greatly appreciated. I can tell he is a multi-tasker as while attending to us, he was also able to be helpful to others entering the office. He is greatly appreciated by us, WAY TO GO UHAUL for hiring such a great person to run your facility.

Évaluation :

3

I tried to move into a smaller unit and I rented a truck and the staff member said there was nothing that would be done in getting me 1 month free on rent so I took my business somewhere else.

Évaluation :

5

Awesome service! Clean facility! Easy access. I think access should be open a little earlier and stay open later but it's not too bad!

Évaluation :

4

My storage unit had trash on the floor. Other than that the facility was clean

Évaluation :

5

My stuff was damaged water damage and the storage off of LBJ and McCree on Sunday evening due to a water pipe and yes I was pleased with the the corporate office employees assistance I am waiting for them to replace all my belongings that was damaged I'm in the process of moving into my own place sometime this week

Évaluation :

5

Very polite courteous and helpful and very very friendly

Évaluation :

5

I really appreciate all the service and staff I would most definitely will recommend this location I give them 5 stars thank you.

Évaluation :

5

Amazing team and great customer service. Thank you for all your understanding and assistance. Greatly appreciated.

Évaluation :

5

It would be nice if staff could help with unloading heavy large items like a mattress and TV, when it’s just one person moving in their items, I couldn’t get any help from family during the week.

Évaluation :

5

Second time using this facility !

Évaluation :

4

The only thing I would change is rates I would recommend daily/or weekly charges for people like me who don’t need a whole month other than that every thing was great!

Évaluation :

5

Keep up the great work.

Évaluation :

3

1 way in and out is not a good practice or ease of entry or exit for customers. I was in unit 1101 right next to a door but couldn't access. The hallways are narrow n would've been lots easier to use that door.

Évaluation :

2

Got locked out once due for not using a lock from Uhaul even though I was using a disk lock similar to what is used on site.

Évaluation :

2

My unit was locked out once because the manager claimed I did not have a "approved" lock on my unit. After taking time off work and driving all the way to this facility during the work day it was discovered my lock was approved.

Évaluation :

5

Site manager provided great service! He was very helpful and courteous. I recommend this facility to anyone with storage needs. Thanks again.

Évaluation :

5

Manager was handsome and helpful! Staff was pleasant!!

Évaluation :

5

Jacob is one of the best Facility Managers I have encountered at any Uhaul. And I have been dealing with Uhaul since 1997

Évaluation :

1

I reserved a room. Then the next day I physically went into the facility to secure my room. After signing the contract and given a security card and a nap with my unit highlighted I went home to finish loading my truck. I recieved an email where the manager tried to blame me for not answering my phone because I was IN THE MIDDLE OF MOVING line it was my fault his facility rented me a room that somehow after my reservation and in person meeting someone later figured out was rented to another person. This was after business hours and in a Sunday so I was left high and dry without a storage unit causing me to have to pay extra for a truck for another day. The insulting thing is in the email the manager tried to make me the responsible party for now answering my phone WHILE I WAS BUSY MOVING. This is the most unprofessional business I've dealt with on a long time. If you are looking for storage I would look anywhere but here. I even responded to the email to give the manager a chance to redeem himself but an unprofessional person who blame a customer BEFORE taking responsibility for their mistakes is a unprofessional as it gets. This was the most disappointing experience I've ever had with uhaul and even after giving the manager a chance to at least apologize or make me the customer happy he failed for the second time. I hope uhaul can fix these issues and find ways to compensate their customers for unprofessional and inadequate service because if they don't they will lose more customers like me and the ppl I will be forced to tell to stay away because of my experience.

Évaluation :

5

I love the staff ❤

Évaluation :

5

Personnel amical.

Évaluation :

5

Was at a shortage on time and the clerk was able to get me in-and-out efficiently as well as providing some extra and useful tips as a first time customer would definitely recommend

Évaluation :

4

The staff is very friendly, accommodating and professional. Their is no other moving company like uhaul ( reservations, rental storage, and trucks) always on point.

Évaluation :

5

Love the staff her the managers and district managers are all friendly and helpful.

Évaluation :

5

Jacob is a an amazing GM with professional customer service approach. I appreciate and will recommend his facility to family and friends in the near future. Merci.

Évaluation :

5

ILL DEFINITELY GO BACK IF NEEDED

Évaluation :

5

thank you so much for the service

Évaluation :

5

The general manager was heaven sent! Definitely helped me out to the fullest! Thanks Jacob , I will refer and do business with again!!

Évaluation :

2

I didn’t like the managers attitude.. I had to call customer service and talk to them about his attitude and the horribly written email about occurring additional late fees even though my bill wasn’t even due… the manager also threatened to physically fight me.. because I continually tried to get him to make any sense of that email..

Évaluation :

4

Polite & friendly office staff.

Évaluation :

5

General manager provided excellent customer service and experience!

Évaluation :

5

Helpful staff. Clean location. Very happy.

Évaluation :

5

I will always rent from this facility because everyone from the manager to the assistant manager to the supporting staff is always helpful and nice when I go into the office. Thank you for being kind.

Évaluation :

5

Great team! They made everything easy and simple as possible!

Évaluation :

5

I had one issue the whole time I was there. It happened to be on the day I was moving out, I hired a mover and the card allowed me to get in the gate but did not allow me to get in the building.

Évaluation :

5

Excellent Service, staff and management.

Évaluation :

5

The man that helped me customer service was immaculate he was super informative & made my experience with uhaul the best ever keep up the good work.

Évaluation :

5

I love this company because they are truthful to their customers and the unit was air conditioner light up really good and cameras everywhere yes I will tell a friend about it if they ask

Évaluation :

5

Jacob was extremely nice.

Évaluation :

5

I use U-haul truck and storage quiet frequently.The service is always on point.

Évaluation :

5

Very awesome employees at this location. Always friendly and courteous

Évaluation :

5

Ron was so friendly and welcoming. I felt like I've known him my whole life. He was very informative and accommodating. I loved every bit of it! Thank you for being a kind a genuine human being.

Évaluation :

1

I'm did the same day move in online and it indicated that we had access until 10:00 p.m. but the manager of this facility was very rude in informing everyone that he was not going to open the side door after 5:00 p.m. for a week waiting on parts....... Needless to say I had to carry everything upstairs to the third floor on foot hardly any carts very rude gentleman tell me with a full car as I pull up that I cannot have access to my storage due to the elevator being out of service. Highly not recommended F+++++++

Évaluation :

5

Ron was very helpful. He provided excellent service.

Évaluation :

3

The only problem is Mr Jacob , he overcharge me $20 for teuck and $25 to clean … the truck i gave to office in the Right time and was not dirty give me my miney Back

Évaluation :

1

The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay $200 for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me $2500 for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.

Évaluation :

2

I had covid and was unable to come in. When I finally was well enough to call and tell them I no longer needed my storage unit. That I would be moving my stuff out. The manager told me that if I called on the 3rd day which was July 29th instead of the 4th day July 30th. That I could've moved out free of charge. So I paid a whole months rent for an empty storage unit. I've had problems with Uhaul since I started my moving journey. I scheduled a rental and when I went to go pick it up, on my moving day, they told me my reservation had been canceled. No one called me to inform of that. I will never give my money to this company again!

Évaluation :

5

I used the place from 2005 until July of 2021. Never had a problem, used the online application to pay the bill and all was well. Staff was always courteous and available. Indoor, climate controlled after 16 years my books were all perfect. I will recommend to anyone I know who needs extra storage. Merci.

Évaluation :

5

Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!

Évaluation :

5

The bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)

Évaluation :

2

Couldn't get in the building!

Évaluation :

5

Very Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need

Évaluation :

5

Ron Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!

Évaluation :

5

Jacqueline Haggard was excellent. Very sharp lady.

Évaluation :

5

The general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company

Évaluation :

5

I don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.

Évaluation :

5

Ron was Great!

Évaluation :

5

The process was fast and easy. It also help that I have been a long time customer of U-HAUL.

Évaluation :

5

Cody at my Texas stores was a blessing very kind and helpful

Évaluation :

5

Though it was hot

Évaluation :

4

It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve

Évaluation :

5

Awesome 👍🏾

Évaluation :

5

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Évaluation :

5

This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!

Évaluation :

5

I love this UHaul facility. It's very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful

Évaluation :

1

Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.

Évaluation :

5

Mr. Ron is Amazing. A Godly Man full of compassion.

Évaluation :

3

Aucun

Évaluation :

5

I love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back

Évaluation :

5

The Staff and the Place are great. Thank you. Cant wait to do business again.

Évaluation :

5

The manager was a friendly guy willing to help out as much as possible. Great Guy

Évaluation :

5

very good fast helpful

Évaluation :

5

Ron was so helpful and nice to work with!

Évaluation :

5

The guy working there is the coolest.

Évaluation :

4

The climate controlled areas could be cooler. It was 80 degrees inside. I prefer 73 or cooler. But its personal preference I guess.

Évaluation :

4

Y'all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.

Évaluation :

5

Ron is very nice and caring. I recommend using this uhaul to my family and friends.

Évaluation :

5

COVID got us all messed up. But it was fine while I was there.

Évaluation :

5

After a very arduous and problem filled move, the staff at this location made moving in smooth as silk. They were extremely friendly and helpful. If I need storage again in the future I will be using this location.

Évaluation :

5

The staff at this location is awesome!!!

Évaluation :

5

I have been in the hospital off and on for the last month, and U-Haul was kind enough to help me phase out of the facility after many years of being ther. It is the cleanest and nicest place ever!

Évaluation :

3

The agent Damien was a great help and very friendly.

Évaluation :

5

Everyone was incredibly friendly. Quick and easy!

Évaluation :

3

Door was broken to storage unit and allowed outside people to get in. I had trouble with my key to enter into the gate two times. And had to be given a new one.

Évaluation :

5

He was very friendly and helpful gave all information needed thank you

Évaluation :

4

Nice place

Évaluation :

5

Very busy day , need more workers available in the evening. But the experience was very good. No complaints.

Évaluation :

4

Although the facility was temperature controlled, it was will pretty warm in there.

Évaluation :

1

my property was stolen due to your lack of security, and then Uhaul took no liability for and even claimed they were not negligent in anyway like it was my fault and I did try to resolve my issues!

Évaluation :

4

I want to thank all the managers I have ever dealt with at Amanda Ln location. They all worked with me during my time there. Thanks again

Évaluation :

5

It was a great

Évaluation :

5

Mr Ugo and Mr Ron is the best

Évaluation :

5

Very nice gentleman I got treated with a lot of courtesy and respect there should be more attendents like at this location that was always smiling more people should get training from this gentleman.

Évaluation :

5

This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.

Évaluation :

5

Truck was very nice and clean.

Évaluation :

5

The App was very handy and walked me through each step easily. The service staff was also helpful in getting me started with the app.

Évaluation :

1

The employee at this facility Is very rude and very manipulative and a liar. The African guy that was there at first was very helpful and very nice.

Évaluation :

4

The issue I have with all the employees is that the pricing system was never fully explained to me by anyone which resulted in my card being invalid at the gate and a bit more hassle than necessary.

Évaluation :

5

Very nice employees

Évaluation :

5

Very helpful staff. Easy access to the storage unit.

Évaluation :

5

Very helpful and loved how the employee help us

Évaluation :

5

I want to express a heartfelt thank you to store manager, Dawn. I had made a PTP and was set to pay when my family suffered a huge tragedy. Never have I ever experienced such kindness.♡♡

Évaluation :

5

The staff were very friendly an would tell other people about you lady an will use yall storage facitly again an thanks you guys

Évaluation :

3

Relatives helped move items from the unit. Rat droppings were sighted; they should have taken photos and reported this to the U-Haul office. Please fumigate your place. I stored rat-free items. Now?

Évaluation :

5

Best storage in Dallas

Évaluation :

5

I'm a lifelong customer

Évaluation :

5

The supervisor that was their on Saturday to help me was very respectful an I will tell anybody about her service an look forward to using them in the future also.

Évaluation :

5

Very good customer service

Évaluation :

5

Sales Rep was very kind

Évaluation :

5

I am a very satisfied customer of about 3 years. The facility was always clean, climate and pest control were always in order and every employee I've met there were always nice and friendly!

Évaluation :

5

I loved the staff so much. They were so helpful and friendly

Évaluation :

3

I would recommend a friend to us U-Haul moving and storage.

Évaluation :

5

I truly enjoyed the whole experience from the owner,staff and facility they went above and beyond the call of duty for me. I would recommend this facility to everyone who inquires about a storage.

Évaluation :

4

Good place